Rafayel Hotel And Spa

United Kingdom , London
LONDRES, 34 Lombard Road
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100 reviews shown

8/10

Excellent

22 Mar 2026

Claire

Room was clean and a good size. Didnt feel as luxurious as I'd expect for 5star.
Breakfast selection was quite limited but theu do male eggs to order.

Business

8/10

Excellent

18 Mar 2026

Joanne

Clean room, nice tea/ coffee making facilities , appreciated the slippers and robe , very spacious bathroom , friendly staff ,
Didn’t get chance to use the spa/ pool

Partner

10/10

Exceptional

10 Mar 2026

Zarinah

What a wonderful stay!

10/10

Exceptional

08 Mar 2026

Shay

I would recommend this place to everyone looking for high quality treatment from high quality people

Excellent hotel with a beautiful view

8/10

Excellent

03 Mar 2026

Julia

I had a smooth check in and stay but was advised upon arrival (20:20) that the spa was shut. This was disappointing but my fault as I didn't check prior. Room was big and bathroom spacious.

Self

10/10

Exceptional

01 Feb 2026

patricia

Staff are really kind and helpful, and the room is lovely

Leisure Family

10/10

Exceptional

03 Jan 2026

Joshua

I had a great experience at this hotel, I would definitely recommend this hotel, and I would definitely stay here again. :)

Leisure Partner

8/10

Excellent

29 Dec 2025

Edweige

staff were very helpful and friendly. location was perfect for what we needed. bed was comfy and bathroom clean

Leisure Partner

10/10

Exceptional

24 Nov 2025

Genevieve

The room was excellent, and I always rebook whenever I am travelling to London, it was a great stay.

Leisure Self

10/10

Exceptional

10 Nov 2025

Kai

Pleasant stay, staff and service.

8/10

Excellent

23 Oct 2025

Annabell

I liked staying in th

10/10

Exceptional

11 Oct 2025

Sam

Great experience, room was large and accommodating and staff were very friendly and professional.

Business_and_leisure Self

6/10

Pleasant

05 Oct 2025

LESLEY

Not up to five star standard.. Have cruised many times the standard is much better. Put out breakfast menu ,for in room service on door at 11.00 pm this was not delivered , did'nt realise the menu was still on the door handle at 10.00am next day which was too late

Leisure Partner

10/10

Exceptional

04 Oct 2025

Courtney

Staff were very nice and helpful, lovely hotel would definitely go back there!

8/10

Excellent

21 Sep 2025

Chris

A great hotel and very convenient for the London Heliport

Business Self

10/10

Exceptional

28 Aug 2025

Julia

Clean and quiet with a lovely spa. Great for stay before exam at RAD which is 3 mins walk.

Leisure Friends

10/10

Exceptional

22 Aug 2025

robert

Upon arrival, staff were BEYOND helpful, caring. They made me feel like i was the only one there. The room was SPOTLESS, clean as if i was the first person to use it. They were funny, and made sure that my stay was a vacation. They offered to order my dinner and have it delivered. Only problem. Which was my error for not saying anything, was the air condition could of been cooler, but they stated they could've fixed that. Besides that, BEST stay. What impressed me the most was that it being the first ECO friendly Hotel in the UK. That right there was and will make me return back to this establishment. The surrounding area wasn't so safe, but that's something that they can't control. A short drive, literally 15-20 min drive, and your in the central area of shops, restaurants, and lots of parking and not far from Parliament Square and Buckingham Palace. As being a reviewer for multiple things, including food, hotels, movies, toys, etc.. I'm giving this Hotel an 👍 👍 A. EXCELLENT JOB....

Business_and_leisure Self

8/10

Excellent

09 Aug 2025

This property is an excellent price point which is due to it being out of central London. But there are transport links directly outside the hotel that allows you to be within central London in 20minutes. Comfortable sleep and spacious modern rooms.

Leisure Partner

8/10

Excellent

21 Jul 2025

Gillian

Very nice hotel and quiet area. Clean and well kept. Food choices were limited, but it was very interesting space.

Leisure Friends

6/10

Pleasant

11 Jul 2025

Verified traveler

It’s just really hard to understand how this hotel received a 5-star warning…it just feels misleading.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

shaun

Great sized room

Really good sized room. Had lots of space. Needs a little update in room decor but would go back.

Partner

8/10

Excellent

28 Jun 2025

Linda

Good location

10/10

Exceptional

09 Jun 2025

Declan

Amazing stay at the Rafayel

Partner

10/10

Exceptional

29 May 2025

David

Best hotel we hzve stayed in for years

Partner

10/10

Exceptional

22 May 2025

Debra

What a surprisingly special stay!

We selected the hotel as it was near to where we would be working, but it was an unexpected surprise as we absolutely loved it. The location, room, food and service were all fab, and would highly recommend it. We can't wait to come back again!

Business Partner

10/10

Exceptional

22 May 2025

Verified traveler

Lovely hotel, delightful staff

Lovely hotel with great staff who are aupper helpful and friendly.
A bit of a trek from Clapham Junction or Battersea (neareat stations) but you can alao get the bus.
Facilities are good, jnclusing a comfy bed, and rooms size is fantastic.

Business

6/10

Pleasant

26 Apr 2025

Rachel

This is not a 5 star hotel as advertised, 4 star at best. Hotel looks tired. Staff friendly and room decent size but lacked quality I would expect from 5 star hotel. Notes everywhere about no smoking and had to sign a disclaimer! Only provide 2 bottles of the room and yet another note to say any others would be chargeable. This is not a hotel I would recommend and I wouldn’t stay again.

Business Partner

10/10

Exceptional

24 Apr 2025

fabio

good location

Leisure Family

10/10

Exceptional

16 Apr 2025

annlyn

The room so massive and beautiful with a nice view in the 2nd floor I love love my stay

Partner

10/10

Exceptional

15 Apr 2025

Sushrut

Good place to stay

Business Family

10/10

Exceptional

22 Mar 2025

Verified traveler

Enjoyable stay

Excellent location close to river boat Pier. Great restaurant and friendly staff

Friends_and_family Friends

4/10

Poor

08 Feb 2025

Sonia

Not a five star

The hotel states it is convenient which it definitely is not.

The bed was awful and there were helicopters landing on heliport about 100M away all night.

No lounge and no proper bar area.

Partner

8/10

Excellent

26 Jan 2025

Tim

Very nice

We stayed in emperor suite and whilst it was nice having the hot tub my personal feeling is it doesnt reflect the price its set at, the whole room could do with a makeover so it doesnt feel so dated, the helicopter pad right next door is very annoying which isnt the hotels fault but the sound does get annoying to listen too, the staff are all very friendly and welcoming I cant fault them at all, I would happily stay again but maybe not the emperor suite

Partner

8/10

Excellent

21 Jan 2025

John

Good value for money, not high end

The hotel is certainly not at its peak. It feels pretty tired and weirdly done out, they haven't really made the best of an amazing location. Staff were very nice and friendly, my room was big with a great bathroom and all very clean. For the price I paid it was a bargain but don't go expecting anything too swish.

Business

10/10

Exceptional

30 Dec 2024

Elloh

Very good and clean,,, beautiful well decorated and staff are professionals ... Well done. I will definitely recommend it to anyone who love beauties

Business Friends

2/10

Poor

16 Nov 2024

Verified traveler

Disappointed

Nothing like the pictures definitely not 5 star more 3 very dated and cluttered if it was refurbished could be nice does state thst your next to where helicopters land so if you think you can get a relaxing lay in or early night your mistaken. Also there was nlood all up the blinds definitely off putting

Business

10/10

Exceptional

14 Nov 2024

Verified traveler

sajjad

it was amazing location nice food

Business

6/10

Pleasant

12 Nov 2024

Angela

We didn't like that the hot tub was very small. We always had to ask for things that should have been already in place. The hotel getting the massage booking time incorrect, but assuming I had it wrong. All the staff needed to have done was to check emails etc. The lights in rooms etc. Things were not simple enough.

Leisure Partner

4/10

Poor

12 Oct 2024

Verified traveler

Curry house hotel

Business

10/10

Exceptional

04 Oct 2024

Aronicimo

An amazing family run hotel.

Business Self

8/10

Excellent

29 Sep 2024

Michelle

The bottom line is the Hotel Rafayel is good value for the money in London. However, be ready for its quirkiness. The facilities were generally clean. The room was very large and bathroom was extremely large. Everything was well equipped. They have a very good gym as well as a sauna, steam room and Jacuzzi.

The hotel is a bit quirky with rather odd decoration which I believe are meant as artistic, bur rather hodgepodge.

The Indian food in the restaurant was quite good. There is a small bar and refrigerator in the room with coffee service for the morning.

Generally, this hotel was good value for the money and a very good location in London. It was easy to get transportation to anywhere in the city.

Leisure Self

6/10

Pleasant

19 Sep 2024

Chris

Handy location

Business Self

10/10

Exceptional

16 Sep 2024

Aronicimo

The staff is very friendly and attentive the location of the property is amazing

Business Self

10/10

Exceptional

01 Sep 2024

Ashley

Will be back

Spacious, airy room, excellent breakfast and prime location.

Partner

6/10

Pleasant

11 Aug 2024

Verified traveler

Room was nice but this is not a 5* hotel.

Self

10/10

Exceptional

09 Aug 2024

Verified traveler

Thumbs up

Great place with excellent staff

Friends_and_family Friends

6/10

Pleasant

21 Jul 2024

Leann

Very nice room. However, please get instructions on how to work the light switches.

Leisure Partner

2/10

Poor

07 Jul 2024

Verified traveler

Damp, dusty room - awful

6/10

Pleasant

24 Jun 2024

Maarten

Seems like this was a high end hotel at one point. But it’s not kept up well.
- tv is sideways from bed. Can’t watch it well. It also has a mess of wires sticking out.
- not very quiet. The river view rooms get a lot of noise from the restaurant. Weird noises.
- regular helicopters coming and going from the heliport beside
Restaurant is weird layout and uncomfortable. But food is very good.
- no laundry even though it’s advertised.
- not very clean in common areas.
- mattress very worn out and sagging.
- no regular coffee in room. Only instant coffee

View is great. Location is great if you don’t mind the helicopters. But would not stay again.

Leisure Family

6/10

Pleasant

13 Jun 2024

Chabane

the room was nice view was terrible as we was placed on ground floor, huge panels people could see into the room so curtains had to be there 24/7. tv was useless, no microwave or kitchen to heat up food or utensils.

Leisure Partner

10/10

Exceptional

21 May 2024

John

Easy stay

Lovely staff, easy to find!

Business

8/10

Excellent

15 May 2024

Sarah

Good value, great location

Very convenient location, it's not 5 star by any stretch of the imagination , more a good 3 star, lovely bathroom, lights had a mind of their own and curtains didn't keep the light out. Very quiet for London, great views of the river. Didn't see anyone in hotel at all, just reception staff on check in, which was bit eerie.

Friends_and_family Family

8/10

Excellent

08 May 2024

Victoria

Good hotel for business travel - huge room and enormous bathroom! Food not so great

Business Self

2/10

Poor

21 Apr 2024

Shane

The view from the room was good but right under the room there is a what we were told is a restaurant but the barrier to the restaurant is kept in place by broken paving slabs weighing them down by being leant against them

Also on the night of our stay there was a party in the restaurant with a dj, this party was so loud we had to complain as we couldn’t get to sleep. We complained twice before anything was done

Leisure Partner

2/10

Poor

14 Feb 2024

Shaun

This place is nothing like it’s advertised, those photos are much older. The place is dated, the linen is cheap & nasty. They advertise it as a 5 star hotel, they must be self appointed. If you’re looking to spend in the £200 a night I would say there are way better options out there.

Business Self

10/10

Exceptional

28 Jan 2024

Ella

Loved my stay, especially in the suite. The hot tub was amazing!

Leisure Partner

6/10

Pleasant

23 Nov 2023

Omarh

Overall it was ok. It has been a few years since I last stayed here. I didn’t get the same feeling, the room I was in needs a little attention I.e tile in bathroom feels loose and carpet areas tattered behind the wardrobe and bar doors. I was also asked to pay a refundable deposit when I arrived, I know this is protocol with hotels but I am usually informed before arrival, this was not the case. Other than that it was ok but I doubt I will be returning again.

Leisure

10/10

Exceptional

13 Nov 2023

Sharon

Really nice hotel

Lovely hotel by the river. Very friendly staff. Room was good with everything you need and in the bathroom, very good shower!

Partner

10/10

Exceptional

20 Oct 2023

Micael

Okay

10/10

Exceptional

08 Oct 2023

Alex

Good parking

8/10

Excellent

10 Sep 2023

Michael

Lovely hotel and lovely staff.

Leisure Family

10/10

Exceptional

17 Aug 2023

Oweni

Very nice views, quite, great restaurant service and food.

10/10

Exceptional

30 Jul 2023

John

Size of room great
Very good location on riverbank
Lovely lady on reception very helpful and kind

Leisure Partner

10/10

Exceptional

29 Jul 2023

Angela

Lovely stay

Leisure Partner

10/10

Exceptional

20 Jul 2023

Verified traveler

Staff was pretty friendly, breakfast is worth more than the price, but the sense of smoking smell from former user can be sensed.

Business

10/10

Exceptional

20 Jul 2023

Karen

This is such a lovely hotel, room was amazing . Great location with parking too

Friends_and_family Friends

10/10

Exceptional

11 Jul 2023

CARL

Great stay and a good price

Leisure Pet

6/10

Pleasant

05 Jul 2023

Robert

Bathroom air conditucodnt be turned off so kept us awake even with door closed and earplugs

Propert 3 star at best and poor from access to local transportation

Leisure Partner

10/10

Exceptional

05 Jul 2023

Tom

Staff great - food alright

The hotel is a 5 star location and the staff are exemplary and the room splendid. Whilst we only had drinks and breakfast at the Banyan on the Thames restaurant - this felt much more 3-4 star than 5

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

Kumar

It is a nice property in Battersea area with Thames River promenade. The rooms are spacious and well appointed. Rooms are well maintained and clean. The stay was lovely. So if Battersea is the area you want to stay in, there is no better Hotel.

Leisure Family

4/10

Poor

02 Jul 2023

caroline

Terrible do not go!

We arrived at 6.30 pm expecting to shower before going out, however the room ws so cold we could not do that. The only way to contol the air con was from the reception desk, as the telephone in the room did not work we had to go downstairs to do this. We did not have time to wait for the air con to alter the temp so had to go out to dinner unchanged. When we arrived back the room temp was fine but it quickly dropped and we were cold all night. Again no hope of a shower inthe morning. Could not possibly return and although we were given a £50 reimbursment it was not enough for a thoughly terrible experience.

Partner

8/10

Excellent

11 Jun 2023

Daniel

I work away from home a lot! One thing I will say is I never heard another person not one door slam nothing! Quietest hotel I’ve ever stayed in. However despite being very nice the bathroom was starting to look a little bit tired. Breakfast let it down really, the yogurts were warm and the sausages cool! And someone took my plate the second I put my fork down, wasn’t actually finished but too polite to say anything! All that said, I would stay here again due to the peaceful nights sleep.

Business Self

10/10

Exceptional

29 May 2023

Paul and Ellen

Just so nice extra large bedroom and bathroom

Leisure Family

8/10

Excellent

26 May 2023

Contessa

The property was a great location on the pier for walking and relaxing. The room very clean although one day was missed it was corrected I was there a week I was charged for breakfast even though the room was over $300 a night would be a con and the property seems to serve as a dual apartment building. Staff and restaurant wonderful! I just don’t think the property is worth the cost. You are able to walk to nearly everything and it was very close to Tooting and Balham.

Leisure Partner

8/10

Excellent

14 May 2023

vincent

Location

Leisure Partner

8/10

Excellent

08 May 2023

Savneet

Good hotel for quiet stay

Leisure Partner

10/10

Exceptional

08 May 2023

Robert

Bens 40th.

Easy parking. Great service.

Friends_and_family Friends

8/10

Excellent

24 Apr 2023

Emma

Fine

Hotel was nice, not ideal location if wanting to explore London as a tourist. Only stayed one night and just used hotel as somewhere to sleep so did not make use of facilities like spa or hotel food. Overall had good experience, only problem was some minor issues in room like not all tv channels working and was not able to turn down room temperature with electric monitor which made for a slightly uncomfortable nights sleep.

Partner

6/10

Pleasant

17 Apr 2023

Kris

Not too bad, would not stay again

Weekend stay, bed comfortable, hotel view very nice.

Couple of plugs in the wall did not work, no instructions with how to work the touch pad and touch pad next to bed did not work at all.

Check out on site 10:30, check out in hotel states 11am, asked me to confirm payment details were correct at check in however not my card, explained this is the companies card through which i paid (Experian) so odd, but fair.

Overall not too bad however for the price paid i would've expected a little more care and attention to detail, would like everything in working order.

Cold room as heating did not work.

Not too bad for a couple of nights, for price paid I would not recommend or choose again.

Partner

6/10

Pleasant

05 Apr 2023

Tanisha

Rooms were spacious but some stuff were broken

Leisure Partner

8/10

Excellent

27 Mar 2023

Gavin

Leisure Family

10/10

Exceptional

19 Mar 2023

Maria

Had a wonderful stay and will definitely come again if there is another good offer for nhs nurses.

Leisure Partner

6/10

Pleasant

06 Mar 2023

Priya

Trying to get a taxi was not easy from here and because you're quite a walk away from any stations it did make getting around a little difficult. Hotel itself was nice enough, carpet in the room was not that clean though and the staff were slightly iffy

Leisure Family

10/10

Exceptional

24 Nov 2022

Charmaine

Nice stay but parking was extremely impossible and expensive

Partner

2/10

Poor

20 Nov 2022

Paul

Terrible - Avoid at all costs

We arrived late after some travel disruption and wanted to order some room service. We ordered a pizza(that's all we could get at the time) and a bottle of wine. It turned up to the room 40 minutes later and was a frozen pizza from iceland. We had also paid for a river view room and got a room facing the other have of the hotel with maybe a 10ft gap in which you could see the river. The following day, the hotel lost power and water while we were getting ready to go to dinner and a show. My wife left with half of her hair curled and I got to have a shower in the sink with a bottle of water. We complained and the manager told us we would get a refund and to contact hotels.com to arrange. The following morning, we did that and headed out to Wembley for an NFL game. On the way, the hotel called to let us know we had missed check out (even though we had another night booked) and threatened to take everything out of our room or we needed to pay for another night. I spent the whole day on the phone between the hotel and hotels.com trying to get it sorted out. The breakfast was also poor. Unbelievable that this place is supposed to be a 5 star hotel. Also FYI, £50/night deposit on arrival, bar shuts at 11, weird signs stating no more than 2 people in a room after 9PM.

Partner

2/10

Poor

17 Nov 2022

Linda

Treated family members to a stay at the hotel for 3 nights and had to pay a deposit on arrival of 50GBP for them, which would be refunded on my card. I never received it back. My family members thought the stay was so so. The decor is dated, with plastic banners put up. It all was very disappointed. During the last night there was a technical issue setting off tvs in the room, causing a lot of noise around midnight. Someone came to look at it and brought in another guy to try and find the source and silence it. It then happened again around 3am. Same story again, however this time the 2 said staff members were fighting in the corridor basically making it impossible for my family to rest. Upon check out, my brother complained at reception about the incident and was given compensation for the night. At no point was mentioned that the deposit was included in the compensation given back to the guests and not to me as the cardholder. I spoke to the hotel, as I am the card holder for the booking and the deposit, but am not being given my deposit back.

Friends_and_family Family

8/10

Excellent

14 Nov 2022

Darren

Good but…

The staff are lovely and the room was excellent and the view out on the Thames would of been amazing but the windows were so dirty you couldn’t see anything. It spoiled the ambiance of the room a great deal

Partner

4/10

Poor

06 Nov 2022

Majid

We stayed in a suite. The hot tub had hair in it. There was hair on the floor. We had to clean it ourselves. They charge you money for bringing you room service without telling you.

They supplied a jug of old tap water.

Overall not happy.

Leisure Partner

8/10

Excellent

29 Oct 2022

Samir

Great location and great for public transport

Leisure Family

8/10

Excellent

14 Oct 2022

David

Overall good size superior room with space for a dining table. Bathroom also a good size and well fitted out.
We did not use dining facilities.
Only comment about the room on the ground floor was some early morning noise and subdued lighting needed more ceiling lights as difficult to read in all parts of ther room.
Reception staff were accomodating.

Leisure Partner

6/10

Pleasant

15 Sep 2022

Deborah J

Not in a good part of town

Leisure Partner

6/10

Pleasant

12 Sep 2022

Louise

No barman that could make cocktails just a waiter for food and standard drinks. Lifts not working .

Friends_and_family Friends

10/10

Exceptional

30 Aug 2022

Courtney

The place is lovely! Beautiful views, friendly staff, great food. A lovely little spa

Leisure Family

10/10

Exceptional

21 Aug 2022

Linda

The room was massive, bed and pillows comfortable and very quiet no outside or corridor noise.
The air-conditioner however was quite noisy.

Leisure Self

2/10

Poor

07 Aug 2022

Nicholas

Lifts not all working / Stair wells from Basement cluttered 2x Electric Bikes Stored a Hazard / Taxi s arranged by staff for a Wedding Turned up Late arranged for 1.15 pm Turned up 2.30pm Lady was in a wheel chair ! / Sauna Steam Room was Turned off had to arrange to get working took 30 Minuit's to reach Temp giving us 5 mins before we had to leave for a meeting .Main Entrance to the Road Dirty Wood holding the Garden falling away .Breakfast at £14.99 PP 1 out of 10 poor choice , Lids left off food drying out and NOT HOT Worst Breakfast Ever in the UK in 50 years . embarrassing .

Leisure Family_with_children

10/10

Exceptional

31 Jul 2022

Christine

Rafayel Hotel - A Great place to stay !!

Fabulous Hotel with great friendly staff and lovely food. Rooms are something special too.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2022

Sandeep

Friendly well appointed hotel in good location with lovely helpful staff

Leisure Partner

10/10

Exceptional

18 Jul 2022

Dafydd

Stayed a few times before. Really helpful location just south of the river (easy uber ride from central london).

Bar is great - right on the river front. And lots of fun watching fhe helicopters land (my room faced fhe heli pad and was NOT loud at all).

Room was absolutely fine, check in easy, staff friendly.

Would definitely stay again

Business Self

10/10

Exceptional

25 Jun 2022

elliot

Amazing hotel, friendly staff very clean and comfortable bed.

Business Self

10/10

Exceptional

25 Jun 2022

elliot

Amazing hotel, friendly staff very clean and comfortable bed.