Name: Hotel Lily
Address: Lillie Road, 23-33, London, SW6 1UG, GB

4/10

Poor

25 Jul 2026

Declan

Rooms are tiny, not clean at all cracks in the wallpaper, flooring loose, mould in the bathroom, pest control traps on the floor, screws pocking out the head board, lathes broken on the windows and window seals falling apart.

6/10

Pleasant

23 Jul 2026

meredith

The room was fine, beds clean and amenities you'd expect. The only issue was the bathroom was filthy. I spilt some water on the floor and used my white towel to lightly wipe it. It came up black!! My friend had a shower (also pretty dirty with dark mould spots at the top of the tiles) and she said her feet were dirtier after the shower from the bathroom floor than when they went in.

2/10

Poor

23 Jul 2026

Juan Pablo

Nunca vayan es el peor hotel de londres, en serio lo mas vil y cochino que hay, ni siquiera pasamos la noche tuve que pagar otro hotel

4/10

Poor

20 Jul 2026

Kristina

Staff nice, clean bedsheets and towels.
The property needs update a window in the room was broken and did not close, the bathroom curtain was very dirty, bathroom quite moldy. In the pictures property looks much nicer than is in real life.

6/10

Pleasant

19 Jul 2026

Kristianne

The hotel was not the cleanest and the mattress was wafer thin and the lift was very basic but is was the cheapest hotel in London would I go back yes I would would I bring anti vac wipes deffo me and my daughter had a twin room and we payed 145 each for 4 nights so yeah if you are looking for somewhere cheap happy days

Friends_and_family Family

2/10

Poor

17 Jul 2026

Joshua

Deeply disappointing stay. The room had a security-compromised window that wouldn’t lock properly, broken bath fittings, and visible mould in the bathroom. Raised the issues during our stay but nothing was resolved. For the price paid, this fell well short of a basic acceptable standard wouldn’t recommend and won’t be returning.

Partner

2/10

Poor

15 Jul 2026

Yevheniia

Horrible hotel - dirty badly maintained

Self

2/10

Poor

14 Jul 2026

Chris

No fans available for use in the room.
Window didn’t open in 25+ degree heat
Was close to some local pub who done lovely food. Tesco is 5 minute walk.
Location is good.

Partner

6/10

Pleasant

13 Jul 2026

Joel

£90 for a twin room in London that's 2 minutes from the nearest tube station Reception staff were friendly, let me check in an hour early and were there when I checked out early in the morning.
The bed was comfortable and clean as were the towels and the shower had good pressure, the room smelt fresh.
Bad points; the window was broken and wouldn't close and there was a lot of noise from the road, unless you close the door to the lift it bangs shut as do the room doors (inconsiderate guests, not the hotels responsibility but they could put soft close hinges on)

6/10

Pleasant

13 Jul 2026

Hannah

It was to be expected for what we paid so can’t complain! We had towel swans on our beds and a nice view, room had a tv also.

Only complaint was the random knocking on the door throughout the night, when you’d open the door there was no one there. But when we went down stairs to reception to give the key back the next morning there was a woman kicking off about someone knocking her door all night also.

And the lift is tiny and you can’t fit more than 2 people.

Friends_and_family Friends

2/10

Poor

12 Jul 2026

Quentin

Very small room with only access to the bed on one side, no kettle for the first day and only one cup for a double room!

Partner

6/10

Pleasant

12 Jul 2026

Quentin

Very small room with only access to the bed on one side. No kettle for the first day & only one cup for a double room!

Partner

2/10

Poor

11 Jul 2026

Ethan

The room was a mess. There was rubbish left from the last person in there. Black mould in the bath room. Scratches all up the walls and floor. Don’t think the front desk said a word to me just handed me the room key. The room was boiling hot but if you opened the window all you could smell was weed. A cheap room but some standards should be met

Self

4/10

Poor

11 Jul 2026

Gemma

No fans or AC
Tiny, dirty room
Tiny tv
Loud area
Very uncomfortable mattress - spring but no support at all, might as well be a piece of paper

Only positive thing was the location.

Partner

6/10

Pleasant

11 Jul 2026

Will

Room is serviceable and did the job. No air conditioning which made it very hot.

Shower was in poor repair.

The room did the job and can’t complain considering the price

Friends_and_family Friends

4/10

Poor

09 Jul 2026

Robert

Average hotel. No air conditioning in room. Room was small and not the freshest room but it was cheap for London and done what I needed it for 2 night sleep. Wasn’t much sleep because of the heat but it wasn’t the worse. I probably wouldn’t visit again especially in hot weather without air conditioning in the room.

Self

2/10

Poor

07 Jul 2026

Patrick

Not sure where to start here, the property itself is discussing, smells damp and mouldy needs a complete refurbishment, the double room was so small that the bed was pushed up against the wall, there's was no working TV in the room, or the room that they tried to switch us to, the bathroom was absolutely horrible, the sink kept filling up until it emptied out into the over flow and that was barley turning on the tap, and the air expelled vent looked like it hadn't been cleaned in forever, dust and paper over the bathroom floor, like i said it's the most disgusting hotel we have ever had the displeasure of staying at.
My advice stay well clear of \"Hotel Lilly\".

Partner

6/10

Pleasant

07 Jul 2026

Nathan

Great location for our trip to Wimbledon. Rooms were clean and basic . Lots of noise from other guests at night
TV was broken and shower taped together with sellotape

Family

2/10

Poor

06 Jul 2026

andrew

Broken shower and the only two sockets in the whole room developed a fault from 11:30 to about 7.30 until it was fixed. No tele ,no tea, no charge phone! Terrible really. Surely your staff should note all the problems in the room and fix them! I have a picture of a dangerous loose wall light. And where is the electric fan placed in the cupboard like even most budget hotels do. They are cheap to buy! Never again! Ive stayed here many times before but this time i had to make do with a broken shower support!

Friends_and_family Family

2/10

Poor

05 Jul 2026

Jane

I can’t believe it’s allowed to operate

Family_with_children

4/10

Poor

05 Jul 2026

Katie

Great location, easy check in but awful condition. The room was tired and in a poor state. The bathroom was really bad, left you feeling dirtier than when you went in!

Partner

2/10

Poor

05 Jul 2026

Emma

Nothing like the photos online. Broken doors. Dirty cups, Mouldy shower curtain. Cramped rooms. Cpuld feel wvery spring on the pull put bed.Lobbys smelt. If it wasnt that we arrived so late at night we would of changed hotels!!

Partner

2/10

Poor

05 Jul 2026

Keenan

Stay away.

Filthy/dirty

Look at other reviews

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Jayne

Great location and staff was helpful. Rooms are what you pay for. I would definitely stay again. Cheap and cheerful.

Partner

2/10

Poor

04 Jul 2026

Callum

Worst hotel ever. Vile mattresses, unclean room, blocked toilet. Genuinly it was absolutely vile and I’m just so suprised it’s able to be open

2/10

Poor

02 Jul 2026

Mohammad Akram

Stuff was not welcome, unprofessional the housekeeping system was not very good because there was no teapot in the room, but there were some cups with no teapot, for the next day they didn’t put any tea and sugar or coffee.

Friends

4/10

Poor

02 Jul 2026

Mike

Staff were very helpful, but the rooms need a lot of TLC and cleaning properly

Partner

2/10

Poor

02 Jul 2026

Mark

Very dirty room. Questionable stains on bedding and furniture.

Friends

2/10

Poor

01 Jul 2026

Parag

Don't try this hotel for even one minutes even no cleaning no staff managment even they don't know how to talk

Friends_and_family Friends

6/10

Pleasant

01 Jul 2026

Uletha

The property doesn’t represent the neighborhood. It needs renovation.

Self

2/10

Poor

29 Jun 2026

Donna

Couldn't open the doors properly or sit on the toilet as the bath was in the way. No air conditioning or even a fan the room was like a sauna. The only place cool was the lobby which had aircon but the sofa was very dirty. Not even a vending machine for drinks. Nothing in the room just 2 very uncomfortable beds with lumpy pillows and a small tv which I didn't try. Floors filthy in the room and corridors. The lifts are a joke. One goes from ground floor to second floor. The other goes from ground to first and third. We were on the fourth floor so had to walk up stairs which were filthy. The lifts are the dirtiest I've ever seen. Don't touch any surfaces. We couldn't wait to get out. Really spoilt our weekend in London. Will not be returning.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Arlene

One staff member not helpful,rude, we experiencing of hot weather this year this hotel couldn’t provide an electric fan,lift till 3rd floor is only working you have to use stair for 4th floor shower too low pressure of water ,the reception only has an air conditioning not their rooms.

Family_with_children

4/10

Poor

27 Jun 2026

Zoe

Basic. Very. Good location. Would not stay again.

Partner

4/10

Poor

27 Jun 2026

Earl

Rooms extremely hot. Limited ventilation or circulation

Self

10/10

Exceptional

24 Jun 2026

Jeremy

Good spaces to work and get some sleep

Self

10/10

Exceptional

24 Jun 2026

Jeremy

Great stuff and great area

Self

6/10

Pleasant

21 Jun 2026

Steven

Hotel close to West Brompton tube station. Sheets and towels were clean, although the toilet seat was broken, the shower curtain didn’t fit too well. The wardrobe door wouldn’t close.
All in all, exactly what I expected considering the price I paid.

Self

4/10

Poor

20 Jun 2026

Kai

Went for a 3 night stay and went cheap as we were out of the room pretty much all day only sleeping and changing there. We had to have our room changed 3 times as there was mold on the ceiling of the bathroom in the first room and all kinds of things on the walls in the second room. 3rd room was a bit cleaner but still not great. Staff were kind but on the 3rd night the power went out and we were told that we wouldn’t have power for the rest of the night so we couldn’t charge any of our stuff like phones and other things. I would only stay here if you are going to be out of the hotel a lot. it is located in a lovely area in London, that is one of the positives I liked about this place, only a 2-3 minute walk to the nearest tube station that takes you right into central London.

Partner

6/10

Pleasant

19 Jun 2026

Amy

This is a basic hotel.

Decor could some what be improved, but I was very grateful to find a cheaper hotel in London. You get what you pay for.

It was a perfect place to put our heads down after seeing Harry Styles at Wembley. Easy access to tube (4 mins walk). £25 uber journey after the concert to get home and avoid the tube craziness.
Most importantly bedding was clean and we slept well. Loved opening the window and hearing the busy streets and pub down below in the evening.
Staff were friendly and helpful when I needed more teabags.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Jeremy

Great stuff at the reception

Self

6/10

Pleasant

14 Jun 2026

Sharon

Hotel Lillie is a very basic hotel , but you get what you pay for . It was clean and served a purpose. It is ideally located for transport to the theatres etc . Been twice because it’s so cheap .

Family_with_children

2/10

Poor

11 Jun 2026

darren

A tiny, poorly kept room, marked walls, incredibly small bathroom, barely big enough for a double bed

Business

6/10

Pleasant

11 Jun 2026

Theresa

Good location, dated could do with updating

Partner

2/10

Poor

11 Jun 2026

ABID

Parking was fine

2/10

Poor

07 Jun 2026

Georgie Mark Reginald

Sheets were clean on the bed. That’s the nicest thing I can say. The hotel is in such a bad condition, exposed ceilings in common areas and in both rooms we had, the bathroom sinks were backed up and it just all felt terribly dirty and not taken care of at all. Dirty table in room and just not a nice place.

Friends

2/10

Poor

04 Jun 2026

Marcus

This hotel was like a nightmare. Dingy, broken lift, flickering lights in the hall, damaged wall in room, marked/stained curtains, a red tinted light above the bed and a noise that repeated for the entire stay that sounded like a boiler starting up.

It was cheap but really poor. Not a nice place to stay

Partner

6/10

Pleasant

03 Jun 2026

Glenn

It’s basic, but clean enough for getting your head down, it’s cheap and given the location it’s okay but no more than that.

2/10

Poor

17 May 2026

Den

What a dirty room, windows didn’t lock cos the handles were broken off and left on the window ledge. The walls had foam infill to patch up cracks. The toilet ran constantly all night and the traffic noise from outside was horrendous all night. Other than that it was a real dump.

Self

10/10

Exceptional

15 May 2026

Justin

Adequate for what I need.

Self

2/10

Poor

14 May 2026

Richard

I cannot even use the word hotel when describing this dump. It is utterly disgusting. Room was filthy, broken facilities, it wouldn't even rate asca hostel.
How environmental health haven't closed this place down is unbelievable. It is a risk to health in more ways than one.
Whatever you do, avoid this place.

Self

2/10

Poor

01 May 2026

Joanne

From the main reception, to the lift, to the room, all areas were filthy! The room floors were grimy, the windows and mirrors were filthy and we couldn't open the bathroom door fully as it was obstructed by the bath.
The only saviour for our stay was that the bedding and towels looked nice and clean (we noted that they were done by an outside laundry business)
It appeared that the room next door was being used by a prostitute, due to the amount of comings and goings and noise from the room!
The stay wasn't made any more welcoming when the fire alarm went off and the, I am assuming the manager, told his staff to \"get them out of room 207 for smoking or call the police\". This was said in front of many hotel guests, not very professional or discreet.
Had it not been the London Marathon we would have tried to get another hotel, but all were fully booked locally.
I would NOT recommend this hotel

Friends_and_family Family

2/10

Poor

23 Apr 2026

Sasha

Mouldy, beds were stained, flooring breaking and bad trip hazard, very dusty and yellow stained shower curtains

Friends_and_family Family

2/10

Poor

19 Apr 2026

Philip

No light in bathroom only a mirror light which did not work reported it reception just shrugged It was impossible to have a wash ,shave,shower or use the toilet unless door open letting in minimal light Only toiletries was cheap bars of soap no shampoo
TV bolted down and ariel cable jointed and hanging loose on floor so no tv
Steer clear it’s cheap for a reason

Self

2/10

Poor

28 Mar 2026

Amy

Was not clean. Blood on the pillows, bathroom door didn’t shut, plug sockets didn’t work and no TV. There was tea and coffee but no cups or kettle.

Friends

2/10

Poor

24 Mar 2026

Tim

Clean room is a understatement

Self

2/10

Poor

15 Mar 2026

Stephen

The dirtiest hotel I have ever stayed in, highly recommend to avoid.

Self

6/10

Pleasant

26 Feb 2026

Darren

From a price point in the centre of London, the room was extremely cheap. But it was also extremely tired from a decoration perspective. The walls were very grubby with paper coming away from the walls and flooring lifting. Neither the room or the bathroom were spotless. However, I paid £57 for the room and £27 for the parking space at the hotel for 24 hours. I didn’t feel I wanted to make use of the coffee facility in the room. But the cost included adequate WiFi and a tv. Overall a place to put my head down for a night and parking for £84. Adequate.

Friends_and_family Family

2/10

Poor

21 Feb 2026

Selouane

Room was precarious and definitely not the one advertised under which booking was made. I've asked the reception to get the specified room in question and he refused pretexting the 4th floor is not for customers. Amusingly enough, as I have been booked on many occasions on that very floor, I knew he was lying.

The room I ended up was dirty, not cleaned The smell of the previous occupants was still there ( cigarettes) , a non-functional heating , windows not closing properly. Only one light out of 5 working.

Partner

4/10

Poor

30 Jan 2026

Abi

Room wasn’t very clear, fly neglected and unfinished. Tea and coffee chucked in the cupboard. Bathroom not clean.

Partner

2/10

Poor

27 Jan 2026

Sarah

The room were grubby lots of damage the tapes were loose

2/10

Poor

26 Jan 2026

Junior

WiFi don’t work the entire time.

Leisure

2/10

Poor

01 Jan 2026

Miss jh

Had to take double the dose of antidepressants to survive this place.

Hygine in this place is non existent, mould on shower curtains, walls, celings pretty much everywhere.

Everything is dirty

Outdated amenities and the hair dryer was a danger to use.

The staff invited others guests into my room even though they knew i was staying for 2 nights. No apology.

Should have checked the reveiws beforehand

Self

4/10

Poor

30 Dec 2025

Josefina

Needs to update the property

Leisure Partner

6/10

Pleasant

29 Dec 2025

Elue

Was good

6/10

Pleasant

26 Dec 2025

Tina

The room was very small and in poor condition - dirty walls, floors, curtains, shower curtain. Definitely not disabled friendly - very slippy bath, difficult to get into/out, no bath mat so floor got wet/slippery.

Leisure Partner

4/10

Poor

23 Dec 2025

TIAN

Mouldy bathroom including shower curtain. Uncomfortable beds that rolled around the room. Do no recommend

2/10

Poor

22 Dec 2025

Roxanne

Room was filthy and mold in the bathroom

Leisure Partner

2/10

Poor

20 Dec 2025

Shkelqim

Room was a disaster blood stains everywhere not clean at all absolutely disgusting we left in the first 5 min

2/10

Poor

07 Dec 2025

Noyal

Untidy room with cockroach.Its not a hotel.Its an abandoned building

Leisure Family

10/10

Exceptional

07 Dec 2025

Andrew

For the price as a hostel very good for a one night work stop as managed to get the twin room to myself with private facilities. Lots of parking on site

Business Self

2/10

Poor

06 Dec 2025

Tom

Absolutely disgusting! Bed was infested with bed bugs! Room was filthy and not fit for purpose! I checked out and asked for a refund. The front desk seemed unfazed about the bedbugs and told me to refer to hotels.com for a refund but they refused to answer the phone to hotels.com and a refund has not been issued! Disgraceful!

Business

6/10

Pleasant

05 Dec 2025

Giuseppe

For London standard was fine!

Leisure Partner

2/10

Poor

02 Dec 2025

James

Booked last minute due to a lack of options, and it's exactly as you'd expect it to be - but at least its better than a park bench. Do not book and act surprised when you get there.

Business Self

2/10

Poor

29 Nov 2025

Nathan

Bed bugs in the covers.

Self

2/10

Poor

28 Nov 2025

Christopher

Dirty room with hand prints up the wall

Business

4/10

Poor

23 Nov 2025

Jim

Room and hotel was dated and shabby, mold on walls and ceiling in bathroom, walls and curtains in room were filthy

No kettle had to ask for one and staff had to get one from another room

Plug sockets were loose and hanging off wall

Pilllows amd quilt were wafer thin and too small for the bed size

Lifts were seriously in need of a service or upgrade, area downstairs nesr the toilets was full of laundry bags, toilets stunk and were filthy, urinals were covered with bin bags

Can safely say would never stay there again

Business_and_leisure Partner

2/10

Poor

22 Nov 2025

Russell

Shocking excuse of a hotel… rooms are filthy.. walls filthy… turned up and refused to stay.

Pictures are mis leading - don’t be fooled. Avoid this place like the plague!!!

10/10

Exceptional

21 Nov 2025

Justin

Good budget hotel.

Leisure Self

2/10

Poor

17 Nov 2025

Thomas

Let's start this review with the good parts, you get a room.

Now onto the rest of it. This review is purely based on what we experienced in common areas and our room '203' which was a twin room.

1) One of the elevators was out of order, and the other was so small you would be able to fit 2 people max without luggage

2) Didn't take the elevator cause of point 1 so walked the stairs to the 2nd floor, and the stairwell smelt incredibly fusty, like it hadn't been cleaned in ages.

3) Got to the room which had a tiny bathroom, covered in black mould with the toilet seat incredibly loose such that when I sat down on it without knowing this, I almost fell off.

4) Poorly kept room with stains on the wall, areas that need filling, a broken mirror with stickers on it, and a broken window. There is also no bin in the room, so if you were to have a drink, or snacks then good luck finding somewhere to put the rubbish after.

5) Terrible mattresses such that when I laid down on it there was no support, and with it having a metal frame underneath, I felt the entire bed frame all night. The other bed was better, but same situation with the mattress, was just lucky it was on a divan base.

Needless to say, I will never stay here again, and would not recommend to anyone. But, think it will look good when it's finished.

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Andre

.location

Self

4/10

Poor

09 Nov 2025

Christopher

Room and hotel in general looked neglected. Parts of the room were super dirty and the bed was really lumpy. Staff were nice though.

Friends_and_family Friends

8/10

Excellent

09 Nov 2025

Andrew

Lets face it this is an old property, but the bed was clean, the room cleaned daily and clen towels every day (not all hotels do that,)
No Bells No whistles a place to lay my head after a long day, that's enough for me.

Business Self

2/10

Poor

07 Nov 2025

Aleksandra

There were bedbugs in my bed. Once the room was changed, the new room was dirty, the sockets were falling out of the wall, the bathroom had black mould on the ceiling and shower curtain. It was disgusting. I didn’t stay. I felt unsafe. The smoke detector on the corridor was unplugged. This place shouldn't operate.

Business Self

4/10

Poor

30 Oct 2025

Przemek

Room

6/10

Pleasant

30 Oct 2025

Bernard

Very basic room. But you get what you pay for, except shower head broken had to hold it whilst in shower . Needs a good clean and painting looks dated. But reception staff where very helpful

Friends_and_family Friends

2/10

Poor

26 Oct 2025

NICOLETTE

I understand this was a budget room but it was a hovel. The place was filthy. We had bed bugs on one of the beds. Bathroom was filthy dirty and the door was totally broken. Cracked tiles in the bathroom and just plain disgusting. Half the lights didn’t work. Floor was dirty. Curtains dirty. Room needed a new coat of paint. You could smell marujuana on the lobby floor. Pictures on website totally misleading. TV didn’t work. Even if this is a budget hotel you deserve to have a clean room. Do not recommend this hotel at all.

Leisure Family

4/10

Poor

25 Oct 2025

David

Tv not working. No kettle only 1 cup.curtin ripped .

Friends_and_family Friends

6/10

Pleasant

22 Oct 2025

Mark

Excellent cheap London hotel

I have stayed at Hotel Lily many times since the days when the Earls Court exhibition centre was at its busiest. The exhibition centre has long gone but Hotel Lily remains. It has always been legendary in its simplicity and grubbiness. It has appeal for a good location, a Tetris style car park and zero frills. It used to have a good basic breakfast and the car park was free to hotel users. There is no breakfast and the car park needs paying for (about £24 for a day). Don’t get me wrong we like Hotel Lily, but don’t book here and criticise the tired rooms. The bed and toilet were clean so there is some basic facilities. There was coffee sachets, milk and teabags (no kettle) and two small bars of soap (no shower gel or shampoo). Best of all there was a bath. All in all it is a gem that locals know of, which may one day get a fabulous clean and refurb. For now appreciate it is cheap and okay for a one night stay. No space to swing a cat, but fortunately cats are not allowed.

Business

6/10

Pleasant

21 Oct 2025

EDUARDO

basic for a London 3 star hotel.
Facilities are old and some require a bit of investment. Shower pole was damaged and the toilet extractor wasn't working.
Bathroom tiles quite old.
But is was clean and comfortable.

Leisure Family

2/10

Poor

20 Oct 2025

Cut Annisa

Sheet not even cover the bed, room really dirty, socket come off from the wall, no spoon to stir your coffee/ tea no glass in the room. Only 2 plug in the room for tv and kettle

Partner

2/10

Poor

18 Oct 2025

Dalton

Shower curtain covered in mold. Bed was like sleeping directly on the springs. Incredibly noisy from cars and people on the street. Staff was friendly though.

Leisure Family

2/10

Poor

16 Oct 2025

Reda

The room is really dirty not clean at all the shower is disgusting nothing work there never I see a hotel like that in my life the service is no good actually is no good at all.

4/10

Poor

16 Oct 2025

Sam

Room stank of cigarettes and was generally very poorly maintained

2/10

Poor

16 Oct 2025

Bill

Filth

The location to be fair was good how ever the hall way was filthy thwm the room oh my god it was disgusting beds floor bathroom filthy floors vile bathroom disgusting there was a blood stained hand mark onnthe bathroom door 2 plug sockets only and one had the kettle plug glued into it 😳 ud be better off sleeping rough

Friends_and_family Family

2/10

Poor

15 Oct 2025

Peter

I used to be a travel writer and have been to hotels all over the world - Africa, Asia, etc.

This one is an utter disgrace - how you can promote this on your website I do not know. You should hang your heads in shame.

Filthy, dilapidated, no services, old beer cans in the room, the shower was like a fine drizzle on a murky Monday in January.

An utter disgrace.

Self

2/10

Poor

13 Oct 2025

Christopher Lawrence Carlos

I paid over $700 for this stay and was extremely disappointed. The bathroom was dirty with a moldy shower curtain, the toilet tank cover was missing, and the window was broken and wouldn’t close. The room looked nothing like the photos online. I was later switched to a different room, but it was too late — I already had insect bites on my skin. I reported these issues to the front desk and was told “someone will come,” but no one ever did. For the price I paid, this is completely unacceptable. The hotel is poorly maintained, and I believe a partial or full refund is warranted given the unsanitary conditions, insect bites, and lack of proper response. I definitely won’t stay here again or recommend this property.

Leisure Self

6/10

Pleasant

12 Oct 2025

Christopher

Cheap rooms and friendly servce - but I suppose you get what you pay for: noisy rooms and grotty bathrooms. Whole place in desperate need of renovation.

Business

4/10

Poor

12 Oct 2025

guru

They were pipes which were leaking, not sure whether the washroom would be working. Area was completely dirty. There is no TV that was being able to use.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

T.

Small room
Few damages pipe sticking out

Partner

4/10

Poor

06 Oct 2025

Ian

Staff was not able to find reservation on Expedia, or was not in their (the Hotel's) system. Waited at front desk at 12:30am for 30 min for staff to try and find the reservation and could not. Gave us a room but it was very inconvenient as there should be no system issues that prevent something that happens daily. We even showed him our reservation email from Expedia.

The next day we spoke to a manager and he seemed very un-informed as well. Not sure how we can book a hotel on Expedia and the hotel not have the reservation in their system. Seems a potential large problem.

Overall the property was enough to sleep in but not well kept, and staff was rude and not helpful. They do not provide soap or shampoo even when asked.

The absolute only good thing is that its close to where we were going to in London...Stamford Bridge. Outside of that, I would not recommend this hotel to anyone.

Leisure Friends