Name: Merit Kensington Hotel
Address: Penywern Rd, Earl's Court, London SW5 9ST, 12 -24, London, SW5 9ST, GB

10/10

Exceptional

29 Jul 2026

Kris

Air conditioning was excellent. Location is great, very close to Underground and accessible to lots of shops.

10/10

Exceptional

29 Jul 2026

Daria

Hotel was perfect! Amazing location, close enough to walk to icons like Kensington/Hyde Park or Harrods, but far enough to not feel overwhelmed by people at the location. M&S Food and Tesco Express within walking distance, train station was about a 2 minute walk. Room had airconditioning which worked exactly as we had hoped (learnt quickly that a lot of hotel in the UK don't have aircon). Room is very small but very aesthetically pleasing. Bathroom is beautiful. Bed is comfortable. Staff were kind and helpful. Just be aware the hotel is across a few different buildings so you might have to haul a few heavy suitcases up the entry stairs to the door a few times.

2/10

Poor

23 Jul 2026

Rita

We had no complaints about our stay in April but we were charged a 100£ deposit upon check-in which has still not been refunded after multiple follow ups with the hotel! Very frustrating!

10/10

Exceptional

23 Jul 2026

Charles

Clean room, great air con, friendly helpful staff, perfect location near tube stop and dining.

6/10

Pleasant

22 Jul 2026

taylor

Felt grubby, bottom floor smelt like mold and urine

10/10

Exceptional

21 Jul 2026

Kahadine

Convenient location and cozy

Partner

10/10

Exceptional

19 Jul 2026

Sachalee

We enjoyed our stay. Small and cozy rooms would return

Partner

6/10

Pleasant

19 Jul 2026

Margaret

Room booked because it supposedly had air-conditioning which it had for only one day. We booked it for six nights. Also air-conditioning is preset and you cannot adjust. It was set for 78 degrees fahrenheit. Temperature outside was 93 degrees.

Room was very clean.

Family

10/10

Exceptional

18 Jul 2026

Jessica

Nice place
Nice surrounding

Partner

8/10

Excellent

17 Jul 2026

Victor

Our room was very clean. Although it was very compact, it was functional as a place to sleep. The a/c was much appreciated! We did not opt for breakfast, nor were we actually given information about it until we asked. Safe in room was also appreciated.
Location is great. Close to two tube stations. Nice neighborhood with a grocery store (M&S) right at the end of the street.

Partner

8/10

Excellent

17 Jul 2026

Ryan

Great location near the tube station. Staff were friendly, rooms were modern and clean. Check-in was smooth. Oh, and it was air conditioned, which was a huge plus.

There were one or two minor maintenance items needing attention, (light flickering when dimmed, mirror loose) which is a shame considering how clean and nice the rooms are.

Given everything plus the reasonable price, I would choose to stay here again.

Partner

6/10

Pleasant

17 Jul 2026

Haley

The staff was lovely and the location was fantastic.. would definitely recommend booking a hotel in this area. With that being said we were not able to control the room temp and it was freezing and the room smelled of mold. There were also so issues with outlets on the room. Additionally the location of the room may have been under a stairwell because it was extremely noisy. Would not stay here again for that price.

Friends

2/10

Poor

16 Jul 2026

Theresa

Stay elsewhere.

This property consists of four buildings and number 12, with the name of the hotel on the awning, is not the one where you check in. We lugged suitcases up the front steps to discover the note stating we check-in at number 16. We hauled our luggage down again and up the steps to building 16 only to be informed that our room was back in building 12. No apologies or help was offered from the staff.

The hotel advertises air conditioning but it did not work while we were there. The staff was rude when notified of the outage and said they would turn it on at the main panel. We left for a play, returned at 11pm and the room was still the same. A worker came to check on it and confirmed there was no air blowing. He brought a portable AC unit that was a water cooling fan. It was after midnight and he said that this is all they could do and we could not move rooms. We sweat all night. The excuse given was that they were a green hotel and that the door could tell when guests left and the air would turn off. The door also could not tell when guests were in the room.

At midnight they said that a price adjustment would be made in the morning by visiting with management but in the morning they said that email was the only option. The response email was all snarky excuses and no refunds. I wish the number count would allow me to share it.

There are 1000s of hotels in London and dozens in the Earl's Court area. Do not stay at this hotel. They do not want your business.

Friends

6/10

Pleasant

15 Jul 2026

cindy

Well, the room was very small, but it was clean and the bed was comfortable. The only complaints is that had to ask for an extra sheet twice and two times there was no hot water - after six in the evening and the next morning. When I called the front desk, it was like the guy thought I was making it up! He offered to have someone come and show me how to turn on the tap! I assured him I knew how to do that even though I’m from Canada. LOL I was disappointed that he didn’t believe me!!
The location was great - close to Earls Court Station, lots of restaurants and pubs!

Partner

10/10

Exceptional

15 Jul 2026

Stacey

Great location

Partner

10/10

Exceptional

14 Jul 2026

Christopher

Great location, clean rooms and nice staff. Right next to EarlsCourt Underground line

Partner

10/10

Exceptional

14 Jul 2026

Andrew

Great stay, hotel exceeded my expectations. Beds very comfortable and air conditioning worked very well. Shower was great. Location is excellent, 2/3 min walk from Earls Court tube station. Lots of restaurants, pubs, supermarkets and fast food places within 5 mins walk. Would definitely stay here again next time I’m in London.

Friends

8/10

Excellent

13 Jul 2026

Martha

It had air conditioning

Family

10/10

Exceptional

13 Jul 2026

Elie

Very nice rooms and very clean. Place feels new and very comfortable. The rooms have modern fittings. It was a pleasurable stay. Would definitely stay here again.

Family_with_children

10/10

Exceptional

12 Jul 2026

Robert

Situated close to tube. Excellent staff and facilities. All you can need.

Family_with_children

10/10

Exceptional

12 Jul 2026

Paul

Room 219 was perfect for us for 2 nights in the July heat. Great location around the corner from Earls Court tube and the air-con was just what was needed after our trips around London.

Partner

10/10

Exceptional

10 Jul 2026

John

The only (very slight!) inconvenience was the barrier to autos that prevent taxis or paid transport from driving directly to the front of the entrance. If raining, it might be a bit inconvenient for some. It’s about a short block to the entrance.
Otherwise, a very enjoyable and well maintained hotel with very helpful staff. Prepare to eat out, as the in-house restaurant is pretty mediocre.

Partner

4/10

Poor

10 Jul 2026

Nikki

Unhelpful reception team
Poor breakfast
Air conditioning did not work
Room was very small but very clean

Friends

10/10

Exceptional

09 Jul 2026

Aoife

Lovely location, nice modern room with everything I needed - would stay again

Self

10/10

Exceptional

08 Jul 2026

Jennifer

lovely hotel on quiet street close to earls court underground. Rooms are small but clean and have everything you would need. Staff were very helpful. Great value for London. Would stay again.

10/10

Exceptional

08 Jul 2026

Leslie

Great, clean and efficient place to stay near Earl’s Court.

Family

4/10

Poor

03 Jul 2026

Louis

Very poor room, in the basement with an enclosed view of a ladder, no window just a door that was half locked leading to an internal light shaft.

Breakfast wasn’t great despite what was advertised.

Provided with a double room in spite of requesting a twin room at time of booking. When I rang reception I was told they might be able to do something the next day.

Won’t be returning.

Family_with_children

10/10

Exceptional

03 Jul 2026

Louise

I arrived on a very hot day exhausted with a heavy bag. I have mobility issues so instead of having to go to the next building +more steps for my room they swapped rooms so I could stay in the main building which was a huge relief for me. Such a helpful reception. The room was spacious, clean and a modern design. Had a very comfy bed, easy to control ac which kept the room lovely and cool in this heatwave. Close to tube station which was perfect for me to get to a concert at the Apollo and then next day into the centre of London. Close to lots of lovely restaurants too.

Self

8/10

Excellent

02 Jul 2026

Jean

Excellent location to tube, sights, and restaurants. Air conditioning and sound proof walls were excellent. Breakfast was very good. The bathroom is extremely small but clean.

Family

10/10

Exceptional

30 Jun 2026

Mark

Very clean , compact but functional room

Family

8/10

Excellent

28 Jun 2026

maria

Very clean and functiona hotel

Self

6/10

Pleasant

23 Jun 2026

Andrew

When we arrived for 3 day stay was put into a room 2 block away from main building, had to take lift to basement, room was right next to lift, very tiny No window, door to very small courtyard with sewage pipes, after complaining we were moved to floor 2 in main building, nice room & bathroom but very small, no chair or table/desk to sit at,
Did not book Breakfast but was never asked if we would like it. Room very clean & tidy but very small.

Partner

10/10

Exceptional

19 Jun 2026

Perry

Clean room.
Spacious.
Good air con

Self

10/10

Exceptional

15 Jun 2026

Fabiola

I had a great stay. I didn't like that there were stairs from the sidewalk to the front door but it was the same for the other hotels along the street. Room and bathroom were a decent size compared to similar properties in that area. Staff was pleasant and helpful.

Location was conveniently close to the train station and there was a supermarket, a pharmacy and several restaurants within walking distance.

I needed a power adapter to plug in my laptop and I was able to borrow one from the front desk.

I had not opted in for breakfast so I can't comment on it but I peeked in the dining room downstairs one morning and seems there was a nice variety of continental breakfast type items offered.

Family

2/10

Poor

14 Jun 2026

Doriana

Rooms were clean but ashes with plumbing and a bad smell . Overnight staff very rude not helpful at all. Issue was fixed next day . I would never go back to that hotel again ,

10/10

Exceptional

13 Jun 2026

Mutiat

Excellent room, super clean and great sizing

Self

6/10

Pleasant

12 Jun 2026

Mark

Good room. Quiet and convenient been close to the station and shops, however the size of the room and the bathroom in particular was only just sufficient.

Family

10/10

Exceptional

09 Jun 2026

Hiroko

Location is good. Room is clean.
Just upstairs foot noise was annoying.

Partner

10/10

Exceptional

09 Jun 2026

Nathan

Need bell hop with luggage too many stairs for ladies

Partner

8/10

Excellent

09 Jun 2026

Chupei

The room is clean. AC worked well. Front desk staff were helpful, just sometimes the service people hid stuff high up on the shelf and could not find them.

10/10

Exceptional

08 Jun 2026

Wendy

We had a very good experience at the hotel. Check-in and check out was easy. The staff were friendly and helpful. Great location. Very close to Earls Court tube station.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Carol

Room was clean

Family

10/10

Exceptional

06 Jun 2026

Angel

amazing time and awesome staff

Partner

10/10

Exceptional

06 Jun 2026

Matthew

The staff were so welcoming & accommodating to my boyfriend and I. We flew in from Canada, and didnt know about the area, but I’m so happy we booked here, it’s the perfect location to train stations, food, and pharmacies! The air conditioning was nice and cold!! The staff always greeted us when we’d leave for the day and when we came home from exploring the city. We felt so safe and relaxed! 10/10 experience !!

Partner

8/10

Excellent

06 Jun 2026

Michelle

Great location - few minutes walk to tube station, lots of food and store options nearby. Rooms small and dark, and lots of noise from hallways and floors above/below - but very clean and modern. Breakfast was good, and staff nice and helpful if any food runs out.

Family

10/10

Exceptional

06 Jun 2026

Eamonn

Great hotel, only sting is it's London and the staff are somewhat jaded.
Functional and unbothered, but that's London.
Will stay again if price okay.

Friends

10/10

Exceptional

06 Jun 2026

Stuart

Great location, friendlyand helpful staff, very comfortable

Partner

10/10

Exceptional

06 Jun 2026

Matthew

Brilliant stay as usual. Great location, helpful and well equipped, modern rooms.

Self

10/10

Exceptional

04 Jun 2026

Scott

Great location, although the rooms are small (they always are around Kensington) they are excellent and well tgought out. The bed was unbelievably comfortable and the air con was tip top.

Partner

10/10

Exceptional

01 Jun 2026

Donna

Great location near the underground 5 min walk

Partner

8/10

Excellent

01 Jun 2026

Kathie

The staff are impatient with me. I stay here for four nights!! Also I had really hard time to contact the staff before the trip Trying to call ahead of international calls but the phone attitude was awfully bad. I could give one star of the staff’s service.

Family

10/10

Exceptional

01 Jun 2026

Stuart

Easy check in
Clean room
Very pleased

Partner

10/10

Exceptional

29 May 2026

Emma

Lovely location and beautiful room. Stayed here to see come alive at Earl’s Court. 8 min walk to the arena.

Room was lovely clean and quiet - shower was lovely! Would defo stay here again

Self

10/10

Exceptional

28 May 2026

Nina

Everything was great, we had a garden view room which was just lovely and we had a very comfortable stay. Breakfast was just right and convenient. We had a small problem with the sink in our room when we checked in and the front desk staff came straight away to look at it for us. The location is great, on a nice street super close to Earl's Court underground and with plenty of amenities nearby too.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Vicky

I was shocked to see all the hair and stains on the mattress/mattress cover. If it were just a few it's to be expected however my photos show how dirty they really are. Kinda freaked me out.

Partner

10/10

Exceptional

26 May 2026

Carol

Had an amazing stay at this wonderful hotel. The staff couldn’t have been more helpful and professional. Loved the decor throughout and everything was spotlessly clean. The air conditioning was a welcome addition too in the fabulous weather we’ve been having. Breakfast was delicious and there was plenty to choose from. Will definitely stay again.

Self

6/10

Pleasant

24 May 2026

Abbas

Good location, very clean, small room,, broken chair. Need better check in process.

Partner

10/10

Exceptional

24 May 2026

Stephen

Friendly & helpful staff, clean & well maintained room.
Very close to Underground Station & local amenities

Partner

8/10

Excellent

20 May 2026

Gordon

Deluxe single room was okay for one night but would have felt a bit small for a longer stay. Breakfast was good, bakery items fresh….but room a bit cramped when busy and difficult to get past tables to the food.

Self

10/10

Exceptional

20 May 2026

Terry

Very nice

10/10

Exceptional

19 May 2026

Noland

One room A/C did not work great.

Family

10/10

Exceptional

17 May 2026

Abbie

Such a lovely room and the staff had gone out of their way to decorate it for a birthday we were celebrating. Great location and we had a wonderful time! Would highly recommend this hotel.

Partner

8/10

Excellent

17 May 2026

Lyndsay

Postive.
Location is good. The room had good amenities. Coffee, tea, glasses, fridge, safe, shampoos, conditioner, lotion. Aircon. Phone.
Breakfast was nice. Continental style.

Negatives.
I requested a room away from the elevator. We were assigned right next to it. The elevator when using it, its creaks and is not smooth. When in the room you can hear all of these noises. At 3am I was woken up by the elevator.
In the room the heat was on high (mid May). The aircon struggled to work but we managed to get the temp down.
The usb plugs x 3 didn’t work in the room. The bathroom door was peeling on the back (stick on panels. We managed to restick it.
Breakfast. It’s in the basement of the main hotel. The sign in the elevator says served till 930. But it’s served till 10. There is 1 toaster, which took awhile. They could have another one. It was busy at breakfast around 9am.

For info. The hotel has three buildings along the same street. Reception and breakfast is in the main building.

Partner

10/10

Exceptional

16 May 2026

david

I was extremely apprehensive about our stay last night due to seeing quite a few recent very negative reviews regarding cleanliness of the rooms and bed linen and the attitude of the reception staff.
I did email the Hotel regarding the reviews and they did reply by return assuring us of a welcome stay.
Ok, on arrival the staff were very friendly and attentive, and we stayed in a deluxe premium room which i must say was spacious and very clean…
We would like to thank the Hotel for a very enjoyable nights stay.

Partner

8/10

Excellent

16 May 2026

Paul

Room had plenty of space, and was kept nice and clean! Staff is also very friendly and helpful.
Overall we had a great stay. The beds are quite firm and might not be comfortable depending on what you're used to.

Also of note: it's right next to a school. We were up early each day so it wasn't a big deal for us, but if you like to sleep in you might want to keep that in mind.

Partner

10/10

Exceptional

15 May 2026

Farina

Excellent location for first time travellers. Tube station is only 4mins walk with restaurants and drugstores within 2mins walk.
Rooms are well maintained and clean
No laundry services but can be arranged via third party
Overall a great experience

Partner

10/10

Exceptional

15 May 2026

Jovito

No coffee maker in my room.

Self

10/10

Exceptional

12 May 2026

David

Security was excellent. Access to the Earls Court underground is excellent.

Partner

10/10

Exceptional

09 May 2026

Wayne

Great price and very good facility. Room was compact and modern but had everything required.

Partner

10/10

Exceptional

09 May 2026

David J

Cleaned daily

Partner

8/10

Excellent

08 May 2026

Bong Kyu

We got an upgraded room. Thank you very much. The staff was very helpful.

Family

8/10

Excellent

04 May 2026

Bong Kyu

The breakfast was excellent. The staff was very accommodating and available when needed

Family

6/10

Pleasant

03 May 2026

Mustapha

Everything was good apart from the AC not working, we informed them and it wasnt fixed til the next day when we checked out. Had it worked, it would have been a much better stay, the staff were good and the room was very clean

8/10

Excellent

29 Apr 2026

Maya

Location is excellent, room was clean, reception staff not very friendly and when you call nobody ever answers

Friends

8/10

Excellent

28 Apr 2026

Breanne

I stayed at this hotel twice (two separate stays, two different rooms) this past week and it was fine. A four star is definitely a stretch. The first room was incredibly small (as in, literally nowhere to open your luggage other than on the bed which is ew) and there were issues with the shower (water pressure and temperature). The second room was a different layout so more spacious but a little run down. Other than that, the staff were lovely and the location is great to get an away from the Central London crowds but still super convenient and walkable and the tube to both the airport and the sights is on your doorstep. I recommend it as a solo traveller but I’d confirm your room size/layout before booking if you’re a couple.

Self

10/10

Exceptional

28 Apr 2026

VIVIANA

Staff were very friendly and courteous.
Hotel was nice decorated, the bed was comfortable and the breakfast was super.

Would definitely stay again.
Nice area of London, great price.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Daniel

Clean room, great location

Family_with_children

10/10

Exceptional

27 Apr 2026

Susan

Great hotel and location! Staff could be a bit more helpful in helping with luggage specially if the room is in a separate unit.

10/10

Exceptional

26 Apr 2026

Vaneeta

Clean room. Great location

Family

8/10

Excellent

23 Apr 2026

Tarsoloo

Room was Cool

Partner

8/10

Excellent

14 Apr 2026

Isabel

Clean and pristine

8/10

Excellent

13 Apr 2026

Angela

The bedroom and bathroom were both clean and well maintained, which made for a comfortable stay. The staff were friendly and courteous, engaging pleasantly in the sort of light conversation one appreciates in a British setting.

The room itself was of a suitable size for a single traveller, and I particularly appreciated the complimentary water in the fridge. The tea and coffee station was a thoughtful addition, with a reasonable selection including both decaffeinated and regular options, though it would have benefitted from a more thorough dusting.

There were a few minor areas that could be improved. The window appeared somewhat dirty, and a slightly larger bin would have been more practical. The hallways were rather narrow, which was manageable with a backpack but might prove inconvenient for guests travelling with larger suitcases.

The shower was excellent and very enjoyable to use, although it may benefit from a touch more attention to limescale removal.

One point of note relates to the deposit. At the time of booking, the stated pre authorisation amount differed from the £100 that was ultimately required, which could be clarified for future guests.

Overall, the property was in good condition and provided a pleasant stay, with only minor refinements needed to enhance the experience further.

Self

8/10

Excellent

10 Apr 2026

Jason

All very good.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Molly Mae

My boyfriend and I stayed overnight on the 8th of April. Hotel is in great location near Earl’s Court station. Reception staff were friendly. Room came with tea, coffee, biscuits. Room was clean on arrival. Great water pressure from shower - complimentary shampoo, shower gel etc. We paid £65 for the night, an incredibly reasonable price for London! Why bother with the Hilton if you just want somewhere clean and comfortable to rest your head? Very happy.

10/10

Exceptional

09 Apr 2026

Maria Gabriela

This place was just the perfect spot for my visit London! As a solo traveler i felt safe and cozy in this beautiful hotel. Thank you for everything.❤️ Also , this is a great location to walk anywhere or take the public transportation

8/10

Excellent

06 Apr 2026

Stuart

Only small downside was that you could hear the underground trains as station is nearby,everything else about the hotel was perfect

Partner

8/10

Excellent

06 Apr 2026

Roela

Staff was very kind, location was perfect and the room was clean and appeared new

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Oliver

Lovely room. Room very warm even with AC

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Holli

A 3 night stay. The area Earl's Court was quiet and family friendly. Boutique style hotel. Front desk was very accommodating and responsive.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Paul

Very modern room in a very convenient location close to the tube and handy cafes and shops just a minute’s walk away. Efficient check in with friendly staff

10/10

Exceptional

25 Mar 2026

Negar

It was a great choice! I loved that it was 2 minutes walk to Earl’s Court underground station, and 1 minute walk from Starbucks! Also M&S grocery store is literally in front of the hotel and many more restaurants and fast food. Staff were very nice and helpful! The room was very small which is expected all through European Hotels comparing to other countries! But it had everything you need. The mattress was very comfortable, the pillows, and the rest of the stuff. It also had a mini fridge. My only issue was the hair dryer. I forgot that the plugs are not compatible with US appliances so I could not use my own hairdryer or curler! And the hotel hairdryer kept overheating mid drying and I had to wait 2 minutes after one minute use to cool down! So for drying my hair I had to spend too much time!

Self

10/10

Exceptional

21 Mar 2026

Michaela

Very clean modern room with the added touch of mood lighting close to Kensington High Street.

4/10

Poor

17 Mar 2026

Patricia A.

Extremely hot because room was way overheated in March. Very noisy in the morning with workmen in the room above me.
Room wasn’t well cleaned.. dirty socks left under the chair. The lighting system was not user friendly. The room looked nice enough but there were a lot of impediments to good sleep.

Self

10/10

Exceptional

16 Mar 2026

EMIKO

Very clean, comfy bed, great location near the station

Self

8/10

Excellent

12 Mar 2026

Oliver

We stayed as its good location for come alive.