Name: Ellen Kensington
Address: Barkston Gardens, 18-26, London, SW5 0EN, GB

6/10

Pleasant

27 Jul 2026

Rebecca

Great location, easy walk with a suitcase from the Underground Earl's Court train station. The small rooms were too small and not functional. No full size mirror outside the bathroom standard mirror, although they did bring up a mirror (not full size) when I asked for an extra mirror so I can do my hair. No outlets in bathroom to plug in a hair dryer, hence the extra mirror. Had to request an iron and ironing board. Very little space to move around and empty space that could have had hooks on wall to hang things up. There were hangers behind the robes but very little space. I was a solo traveler and even for 1 person the space was so tight and not functional that I would not book again.

10/10

Exceptional

25 Jul 2026

Lisa

The Ellen is located on a quiet block adjacent to a (private) park so there is plenty of greenery to the area. The room is smallish but it is a boutique hotel. Bed and linens were comfy. Staff was friendly and helpful. Appreciate having a bar and restaurant in the hotel and being able to get a hot coffee in the morning. The location is central to local shops and restaurants and Tube station (3 minute walk). I would definitely stay here again.

10/10

Exceptional

25 Jul 2026

Darla

Great stay! Updated part of London! Very safe and very clean!

10/10

Exceptional

23 Jul 2026

Melissa

Everyone was very kind, accommodating, helpful and the room was beautiful. Location is perfect, close to the tube, Food, and amenities highly recommend staying here!

10/10

Exceptional

22 Jul 2026

Jason

Lovely boutique hotel, very clean and tidy. Very comfortable bed! The staff were really friendly and the food was really good. A good choice of drinks in the bar too.

Partner

6/10

Pleasant

20 Jul 2026

Mauriëlle

Air conditioning did not seem to be adjustable.

Friends

10/10

Exceptional

19 Jul 2026

Lewis

Amazing stay, bed was so comfortable, TV had all the apps you could possibly need, rooms were clean and nicely presented. We will definitely stay here again :)

Partner

4/10

Poor

14 Jul 2026

Meng

The room is too small you barely can open the door with your suitcase around. The carpet is not maintained. For the price I was expecting better condition than that.

Partner

10/10

Exceptional

06 Jul 2026

Susan

Perfect location for our visit to Wimbledon.
Lovely bar and restaurant.
Friendly and helpful staff.

Friends

10/10

Exceptional

01 Jul 2026

Michael

I really enjoyed my stay at Ellen Kensington and will definitely return. Nice, well-decorated room overlooking the park across the street. Very convenient location, only a couple of minutes' walk to Earl's Court Station. The hotel is on a nice, quiet street. Good air conditioning! Everything was clean and lovely. The inclusion of a large daily bottle of water and minibar items was lovely and very thoughtful, though I was never able to find a bottle opener for the beer. Good breakfast! A bathrobe and slippers were provided. One thing to note...Housekeeping does not come automatically. Be sure to put the \"Service My Room\" sign on your door. A very nice man working the night shift kindly brought up towels and some tea supplies for the next morning and left a message for housekeeping to come the next day. Housekeeping did come the next day, but not all the coffee, tea, and other needed items were restocked, and, for some reason, my bathrobe was taken and not returned. My air conditioner broke, but I notified housekeeping as I was leaving that day, and she was beginning to service the room. By the time I returned that evening, it was fixed, and the room was pleasant. The Restaurant...The food for dinner was just okay, not great, and the service was really slow. Overall...This is a lovely, well-decorated hotel with thoughtful touches in a great location. A couple of hiccups, but no deal breakers. I very much enjoyed my stay and will return next time I am in London.

Self

10/10

Exceptional

01 Jul 2026

Lynton

Superb location,really clean and safe area,lovely walk through into london of not fancying tube

Partner

10/10

Exceptional

29 Jun 2026

Kimberley

We booked a compact room which was great for a 1 night stay - the AC was amazing and welcomed after being out all day in the high temperatures in June
Our room wasn’t ready on arrival but when we returned the team had placed our case in the room for us 😃
All in all a great location nice stay for 1 night in Earls Court

Partner

10/10

Exceptional

28 Jun 2026

Ian

I travel to London several times a year. This is my first stay here, but will now make this my goto hotel for future visits.

Self

10/10

Exceptional

27 Jun 2026

Nigel

Great peaceful location with a delightful room and lovely staff. Delicious breakfast and very welcome air conditioning in our room.

Partner

8/10

Excellent

25 Jun 2026

Dejian

很喜欢这家宾馆。一个人住非常好，二个人住房间有点小了。服务很好，房间和电梯有点老，其他提供的配套都很好。

Partner

6/10

Pleasant

24 Jun 2026

Sharron

Great location room small but clean air conditioning good lovely bathroom.
Breakfast 2 issues asked for sugar for my cereal was told it’s on the table it was sugar cubes then eventually went to find some asked same person later if scrambled egg was only option could I have a fried egg there will be a cost £15 I said you are not serious she said you get 2! Told her to forget it in middle of eating her colleague came over and said the £15 was for omelette even still ridiculous but the fried eggs were £2.95 well it was too late by this point. Needless to say there were no notices anywhere about items you could pay extra for.
Just disappointing considering it wasn’t cheap to stay there.

Family

8/10

Excellent

21 Jun 2026

Amy

Immaculately clean room, beautiful decor, lovely breakfast. Rooms haven’t been thought out very well though - the bathroom floods when the shower is used and the only mirror is the one in the bathroom (where there is no plug for hair tools)

Partner

8/10

Excellent

20 Jun 2026

Shaun

Lovely hotel, good breakfast, comfortable room if a little small. Staff very helpful.

Partner

8/10

Excellent

17 Jun 2026

Daniel

Clean room, balcony was small but a nice touch. Comfortable bed.

Self

10/10

Exceptional

17 Jun 2026

Marian

Hotel was very nice and room was very clean and comfy. The staff was very helpful. I was in a single twin bed room and my only comment is that it would have been nice if the TV was mounted on a swivel. Difficult to watch from the side😁!
Great location and close to metro. Loved the area.

Self

10/10

Exceptional

16 Jun 2026

Bryan

Great location. Upscale hotel. Staff always available. Very clean.

Friends

10/10

Exceptional

14 Jun 2026

Jacqueline

Beautiful room convenient location great staff and food . Elevator is a bit slow . Great stay

Family

10/10

Exceptional

13 Jun 2026

Jill

Great stay would stay again

Partner

8/10

Excellent

11 Jun 2026

Alison

We had a small double room, just big enough for two people, with a well equipped bathroom. We were staying for three nights but if you were staying for longer or had a lot of luggage a bigger room might be better. However it suited our needs and the room was very nicely decorated and very comfortable. The air conditioning worked well although a little noisy. On the plus side we had an opening window so could get fresh air when we wanted.
Staff were friendly and helpful. Breakfast was good.
The Ellen was once the home of Ellen Terry, celebrated Victorian actress, and it was interesting to see a collection of photos of her in the bar.
The hotel is very convenient for Earls Court tube and Earls Court/Kensington. There are plenty of shops and restaurants in the area. We would definitely go there again.

Partner

10/10

Exceptional

10 Jun 2026

Georgia

Room was lovely and spacious.

Self

10/10

Exceptional

09 Jun 2026

Pyae Yadanar

Excellent location. The room was on the smaller side, but perfectly adequate for a solo weekend trip. The bed and pillows were very comfortable, and I had a good night's sleep. I would happily stay here again.

Self

8/10

Excellent

08 Jun 2026

Wenwei

Nice staff, clean rooms.

10/10

Exceptional

05 Jun 2026

Ed

Lovely hotel, a lot better than I thought for a smaller hotel. Stones throw from Earl’s Court train station.

Really polite helpful staff, great little bar area and lovely rooms.

Business Self

10/10

Exceptional

28 May 2026

Shaun

Room was lovely and clean and the hotel was beautiful, the bed was really comfy and would recommend - would definitely stay here again in the future!

10/10

Exceptional

24 May 2026

Gavriel

Hotel was clean and quite updated, staff were pleasant and helpful, the room was a bit on the smaller side but very nicely laid out. The location is fantastic, tucked away on a side street away from the bustle of the main street, but a short stroll to the subway station, and well within walking distance of Kensington Palace and Royal Albert Hall.

Partner

10/10

Exceptional

23 May 2026

Steven

Really enjoyed our stay at Ellen
The staff were very friendly and professional
The location was excellent so close to Earls Court tube

Partner

10/10

Exceptional

23 May 2026

Maureen R

I lived my stay at the Ellen Kensington. The location is excellent. My accommodations were comfortable and very clean. The staff was friendly and helpful.

Friends_and_family Friends

6/10

Pleasant

23 May 2026

Kevin

Fire alarm went off on May 20, 2026. We were asleep and there was no immediate concern or response from staff. We asked about it the following morning on May 21st and were told that this happens from time to time, when a hair dryer or shower is used. There was no real apology for the inconvenience or any level of concern expressed from staff. Very disappointing.

Partner

8/10

Excellent

23 May 2026

Rodney

Had a nice view over the London rooftops. Breakfast was amazing. Elevator was a bit dodgy. Staff very helpful.

Self

10/10

Exceptional

20 May 2026

Robert

Great location.
Very smart hotel.
Staff extremely pleasant and helpful.
Loved the breakfast.

Partner

8/10

Excellent

15 May 2026

Jessica

Fantastic location- Friendly staffs , interior facilities good. I would recommend it had room service intercom- to be able to call for assistance when required.

I couldn’t increase or decrease the Thermostat, my room was too hot at night. Other than that I loved the stay.

Friends_and_family Family

8/10

Excellent

11 May 2026

Stuart

Reception staff friendly and helpful
Could have had more tea bags and milk in room
More choice of eggs for breakfast and the hot food should have been hotter

Partner

10/10

Exceptional

09 May 2026

Simone

Very nice stay and lovely staff. Definitely will return when I’m next in London.

Business Partner

10/10

Exceptional

02 May 2026

Colleen

Ellen is a lovely hotel in a very good Kensington location, 2 minute walk from Earl’s Court tube. The staff are so accommodating - particularly Petrolena and Shiek - we never had a wish unfulfilled. The beds are comfy. Nice coffee maker in room. Great pillows. The only thing lacking was the onsite restaurant. The staff were great but the food was meh.

Friends

10/10

Exceptional

27 Apr 2026

TROY

This place is top-notch great hotel for the Price. Great location very close to the Earls Court station.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Megan

Couldn’t fault Ellen Kensington for an overnight stay in London. Location was perfect, just off the main road of Earl Court so easy to get to, yet very quiet. Room was well equipped and clean. Breakfast was delicious. Staff were very attentive and welcoming. Couldn’t recommend Ellen Kensington anymore for a London stay.

Partner

10/10

Exceptional

10 Apr 2026

JOHANNE

Breakfast was good, location excellent
I recommend
All services around thé tube station ( Earl’s Court)
Quiet area
Clean and secure

Self

10/10

Exceptional

07 Apr 2026

MAURICE

The breakfast was good fresh food
Good presentation
Excellent coffee
Service
The ambiance ok

Self

10/10

Exceptional

05 Apr 2026

Lisa

The breakfast was wonderful. I had a comfortable room with nice bedding. The room was much larger than I expected.

Self

10/10

Exceptional

01 Apr 2026

Chris

Yes

10/10

Exceptional

28 Mar 2026

Caroline

Friendly and helpful to tourists. Great location to London

Family

8/10

Excellent

27 Mar 2026

Thomas

Great location and neighbourhood; very close to Earl's Court Underground Station. Clean room and excellent staff. I stayed in a single room, which was quite small but functional.

Self

10/10

Exceptional

27 Mar 2026

Joanie

Wonderful hotel, great decor, very clean, friendly staff who were very helpful. Restaurant was excellent, food so good, room was excellent. Would stay again.

Partner

8/10

Excellent

22 Mar 2026

Jamie

The room was great for what we needed, bed and pillows were super comfy, no complaints there with the sleep.
Shower great, enough space for me and my partner.
Our coffee machine wouldn’t dispense the coffee sadly (could have been a user error) but one thing that was annoying was our floorboards were super squeaky. We felt it would affect the floor below us.
We would definitely stay again, no hesitation, but we’ve been unlucky with a minor moan.

Partner

6/10

Pleasant

21 Mar 2026

Ameyalli

I honestly had higher expectations on this hotel, but it was very disappointing.
The elevator takes ages to work and you feel like you’ll get stuck there every time you get in.
The rooms seem old and the floors literally move while you walk. It was mission impossible trying to get to my room with 2 bags because the hallways are extremely narrow and they even have stairs, like, why?
The AC doesn’t work and you feel like you’re in a sauna all night.
The hairdryer doesn’t work for longer than 2 minutes before you need to let it rest for it to work again, which makes it impossible to use.
Wouldn’t stay here again.

Self

10/10

Exceptional

20 Mar 2026

Yolanda

The property is newly renovated .. comfortable beds and new and modern bathroom wi the large fluffy towels and bathrobes… wish they had slippers though. Go for the suites for more space. Convenient location.

Friends

6/10

Pleasant

20 Mar 2026

Isabelle

Door wouldn’t lock anyone could walk into my room - had to wait to get sorted then had to change rooms. Room was clean enough. However shower was extremely small and unless you stand completely under no room. Location was convenient. Aircon was very noisy and lots of noises through the night within the walls.

Self

6/10

Pleasant

18 Mar 2026

Angelia

Clean rooms, kind/friendly/knowledgable staff, excellent/safe/quiet location near Earls Court tube & bus lines. Good restaurants & well stocked grocery nearby.
The issue is the rooms. Our first room was smaller than advertised and the beds/furniture were crammed in with a window half hidden behind a wall. The floor is very warped/uneven (NOT exaggerating), it squeaked horribly & was difficult to walk on it. Must be from continuous water damage - it was impossible to prevent the shower from soaking the floor. The angle of the spray and the limited space of the room made it run out of the small glasses section onto the floor, even with towels. The room is directly across from the lift and stairs so there’s constant foot traffic noise. You can hear pipes rattling and water draining/flushing through the walls. To top it off, the HVAC is noisy, and not controlable. Our room was too warm, and adjusting the control didn’t work, so we asked the front desk. They fixed it for a night, but it reset the next day, and the room again heated up. Then there was the problem of the lights at night -under/around the door, multiple lights on the ceiling, so much light at night! It felt like a punishment to sleep here and we are used to small quarters. After 2 nights we asked to change rooms and moved to a slightly larger one on the first floor. Better overall except for the same issues with the heat, water noises & ceiling lights. Great staff & location, pretty decor, but not at all restful.

Family_with_children

10/10

Exceptional

14 Mar 2026

Marissa J

Adorable, clean room with London charm! Staff were so nice and able to store our luggage before our room was ready and after check out. Breakfast buffet in the morning is a must. Super convenient location, 3 min walk from earl's court station, m&s, and other food spots around. Would definitely stay here again!

Partner

10/10

Exceptional

11 Mar 2026

daniela

Great location!!

Friends

6/10

Pleasant

11 Mar 2026

Tim

Overall good, after having to change room due to some minor faults.

Partner

8/10

Excellent

10 Mar 2026

Philip

Small room, but very cosy. Nice bathroom. Comfy bed. Front of house staff were very cold and unwelcoming.

Partner

10/10

Exceptional

10 Mar 2026

Kristina

Hotel is is in

10/10

Exceptional

10 Mar 2026

Omar

Honestly, one of the best hotels I’ve stayed at anywhere!

10/10

Exceptional

28 Feb 2026

RESTITUTO

Location was perfect close to Earl’s Court Station. The staff’s very kind, helpful and knowledgeable. I would recommend and will come back

8/10

Excellent

27 Feb 2026

May

Lovely room, all staff very friendly and helpful! Fabulous location and great amenities.

Only issues were the in room heating/AC (hard to use, heating was on blast even when cooling setting was on and temp set to low so room was always really warm), the door lock was very slow to unlock, and the person who checked me in (whilst very lovely and professional) announced my room number - as a solo female traveller it didn’t feel very safe to do so. Overall a fantastic stay and I’ll definitely be back!

Self

10/10

Exceptional

26 Feb 2026

Benjamin

The room is perfect and spotless! The staff are great and friendly.

Partner

10/10

Exceptional

08 Feb 2026

Penny

The location was excellent for our visit to London, the hotel was clean and beautifully decorated. Our room was spacious for London, clean, comfortable and had good amenities including a coffee machine, toiletries, gowns and slippers. The bed was comfortable, for us a little too soft, however we slept well with quality bedding and the surrounding area was quiet. Breakfast was excellent with good choice and tasteful food. Staff were professional and welcoming.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Elaine

Great room and location. Clean room and excellent staff.

Self

10/10

Exceptional

30 Jan 2026

Robert

Lovely hotel in a quiet area. Close to tube and great breakfast.

10/10

Exceptional

23 Jan 2026

Fraser

Staff were all so friendly and professional.
Room was fantastic for a compact double room excellent facilities an cleanliness.
Bathroom was very small however it was functional and done to a very impressive standard with fixtures and fittings.

Leisure Partner

6/10

Pleasant

22 Jan 2026

Phil

Room was very small compared to previous stays. TV didn’t work as reliant on WiFi and network wouldn’t connect. Didn’t receive the VIP Benefits (Again). Disappointing overall.

Business

10/10

Exceptional

14 Jan 2026

Phil

Lovely hotel, great room.

Business

10/10

Exceptional

25 Dec 2025

Patrick

fantastic location, spotless hotel and great service

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Ray

I understood that the room was described as 'compact' when I booked. However, I was shocked how tiny it was! It was a tight squeeze to walk around the bed!

Partner

6/10

Pleasant

16 Dec 2025

Kathy

The room was quiet but needs to be updated . The bedsheets were clean, the TV worked, the bathrooms were terribly small. The barn door to the bathroom did not work properly and it was right across from our bed. The front desk staff was helpful. The housekeeping service was okay. It took 30-45 mins for an iron and a bottle of water. The lobby was beautiful. If they renovated the rooms like the lobby, I would come back.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Neil Thomas

Very clean room and hotel. Excellent breakfast.

10/10

Exceptional

09 Dec 2025

cristin

Spotless courteous staff

10/10

Exceptional

06 Dec 2025

Richard

The hotel was a lovely surprise. Centrally located and close to tube stations, we found it a perfect base for our London adventure. The room, though small, was well appointed and very well maintained. The breakfast was great with lots of options. The dinners were also good quality and well priced. The staff were always helpful and attentive.

Leisure Partner

6/10

Pleasant

05 Dec 2025

C

Room was very small, TV didn't work initially but this was quickly sorted. Wet room concept is quite good but everything in the bathroom gets soaked so it is difficult to use the toilet. 'Influencers' are annoying at breakfast and the service charge when ordering at the bar is an annoyance as you don't know the price you are actually paying. Staff are really friendly and helpful

Friends_and_family Family

4/10

Poor

02 Dec 2025

Vanessa

Unfortunately this was a very disappointing stay. After travelling 24 + hrs we checked in 10pm. Front desk team sent us to a twin room in the basement, when we pointed out we spent a lot of time researching the hotel and rooms and booking a ‘deluxe

10/10

Exceptional

24 Nov 2025

George

Everything was great.

8/10

Excellent

21 Nov 2025

Catherine

Everything was nice.

Leisure Family

6/10

Pleasant

20 Nov 2025

Mohammed

Room allocated was not the one booked. Bed was not queen size as advertised. Felt like a double. No bedside table until requested. Had to request a kettle. Lights can't be controlled from the bed. No bedside lamps. Basement room with no views. Breakfast was basic.

Leisure Partner

8/10

Excellent

17 Nov 2025

Maurya

Location excellent, staff very helpful and courteous. Hotel very clean and facilities great for a short stay. Our only suggestion would be ditch the useless coffee machines and invest in a kettle for the rooms

Leisure Partner

10/10

Exceptional

15 Nov 2025

A R

Friendly staff - the compact room was compact but very comfortable - great breakfast as well

10/10

Exceptional

13 Nov 2025

Peter

Lovely hotel in nice neighborhood very close to tube station with multiple lines. Beautifully appointed room with very comfortable bed. Bathroom was new with good shower, heated towel rack. Great stay.

Leisure Self

10/10

Exceptional

11 Nov 2025

Leah

Great place and location

4/10

Poor

05 Nov 2025

lisa

Disappointing room very masculine in design nowhere for long hanging and no mirror for drying hair - tiny room. No replenishment of tea bags

Business

10/10

Exceptional

03 Nov 2025

Adrian

Lovely room, very comfortable bed and bedding. Bathroom was spotless, great MB toiletries. Helpful staff.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Scott

Staff is accommodating and very friendly
They let me check in early too which is fantastic
Thank you
S

Business Self

2/10

Poor

30 Oct 2025

Kaleigh

Fridge in room didn’t work, nasty used bathroom kits In Washroom, bright green light in room. Heat / AC did not work in room. Small elevator that took forever and only 2 people at a time. Staff were nice, but unable to help with our complaints.

Leisure Family

4/10

Poor

25 Oct 2025

christine

The hotel room came out highly rated on many sites. It was VIP access and got zero upgrades for anything. The room was so small. We are two women driving together with suitcases no place with a suitcase. Not even one drawer to put things in. Five hangers in a little small corner to hang five things. Would never stay here again if I didn’t upgrade to a room with a terrace, which I would think is doors that open to a sitting area patio overlooking things like their website shows we would have been in the basement of the hotel. Literally down the stairs outside in the basement. I feel like the whole hotel is smoking mirrors looks beautiful and has nothing.

Leisure Family

8/10

Excellent

22 Oct 2025

Beverly Ann

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

Business_and_leisure Family

8/10

Excellent

21 Oct 2025

Thomas

The location is great & the staff are very friendly. We had dinner twice & were good.

Leisure

6/10

Pleasant

20 Oct 2025

Nel

We did not have breakfast at hotel. We did not have a room with a Balcony

Leisure Partner

6/10

Pleasant

18 Oct 2025

Claudia

Elevator terriible slow . The basic room too small

Leisure Family

10/10

Exceptional

17 Oct 2025

Paul

Lovely, well-decorated, spacious room. Comfortable bed. Close to tube.

Partner

6/10

Pleasant

14 Oct 2025

Jane

I can see why the hotel was cheaper than a lot of other places in the area. This hotel is trying way too hard to be elegant, and they need to calm things down and master the basics. There’s a strange incongruence in the rooms. It’s like they have an old rundown, dusty feel, but they’re trying to gloss it over with expensive appearing furnishings, high priced tea cups and gold silverware. The rooms look old even though the hotel was recently refurbished and just opened last year. The machine in the room that is used to make coffee and tea is way too complicated to use. They need to simplify their process. The design of the restrooms is totally dangerous. There is no clear distinction between the shower, the toilet and sink. I could see this being a serious safety issue for somebody who is elderly because the floors in the bathrooms are not slip resistant. Rethink your concept Ellen Kensington.

Self

10/10

Exceptional

13 Oct 2025

victoria

London homebase

Very comfortable, clean, well appointed room, great location

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Lucille

The room was nice but the shower was poorly designed. The water splashed all over the floor. The buffet breakfast was very good.

Leisure Friends

10/10

Exceptional

11 Oct 2025

baljeet

Good breakfast

6/10

Pleasant

08 Oct 2025

Maria

The room was very small with only one bedside table and no lamps. One side of the bed was positioned against the wall making it difficult to access.

Leisure Partner

6/10

Pleasant

07 Oct 2025

Karen

It’s nice enough, but the rooms are extremely small, and I mean small . Not worth the money at all, no upgrade , said we had to pay for upgrade , but got the £20 food voucher .

Business_and_leisure Partner

10/10

Exceptional

05 Oct 2025

LYUBOV

Exceptional stay! The staff were incredibly friendly and attentive, the rooms spotless and comfortable, and the amenities top-notch. Perfect location and a truly relaxing experience. Highly recommend

Leisure Partner