The Rockwell Hotel

10/10

Exceptional

16 Jul 2026

Charlotte

Room was clean with good AC. Very quiet. Staff was always very helpful, and the breakfast was very good and reasonably priced.

Friends

8/10

Excellent

15 Jul 2026

David

Very friendly staff, clean, elevator in perfect operating condition, which was important since I was on the top (4th) floor with heavy luggage. It was however, abnormally warm during my stay and the built-in air-conditioning and additional portable air conditioner were unable to deal with it effectively.

Self

10/10

Exceptional

13 Jul 2026

Matt

All good. Air conditioning was fine!

Partner

2/10

Poor

12 Jul 2026

Lucia

I will not come back

Partner

10/10

Exceptional

10 Jul 2026

GORDON

Staff very friendly, room spacious with AC, restaurant good menu plus a garden

Partner

10/10

Exceptional

04 Jul 2026

Lesley

Stayed here 3 nights in 2 bookings. Excellent location. Clean, comfortable rooms. Excellent buffet breakfast. My only complaint is that they only have feather pillows, which I hate. They should offer an alternative if required

Self

10/10

Exceptional

03 Jul 2026

Matthew

perfect for the price

Self

10/10

Exceptional

01 Jul 2026

Lesley

Great location for shopping and sight-seeing. Many restaurants and bars near-by. Single room was small but perfect for one person. Excellent a/c and breakfast. Will certainly stay here again. Very good value

Self

6/10

Pleasant

29 Jun 2026

Diane

The air conditioning in the room only worked intermittently; last time I stayed here, the room AC didn't work at all, but at least I could open the window. And the hallway smells of mildew. So, don't be fooled by the crisp comfort of the lobby. The elevator also didn't work properly, which meant that I carried my luggage down the stairs. The front desk staff just keeps repeating \"we're doing the best that we can.\" I've always liked The Rockwell — quiet, comfy beds, great location. But I don't think I'll be back.

Self

6/10

Pleasant

27 Jun 2026

Steven

The room when we arrived was nothing like the one advertised in the literature. A faded elegance and well overdue for restoration with air conditioning that was delapidated. Kindly they supplied us with an additional free standing unit which not only sounded like a traction engine but was also very ineffective.
The lift was also only partially functional with only basic controls effective. The staff were delightful including the bar staff who were most attentive. Breakfast looked very nice indeed with a good freshly cooked selection and plenty of cold offerings.
Overall a pleasant hotel in an excellent location with excellent staff but a number of rooms need a major refit.

Partner

10/10

Exceptional

26 Jun 2026

Louise

beautiful hotel, helpful staff. will definitely be back!

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Charlotte

The bed is two tiny mattresses pushed together with no holder. They slip in the night and caused injury to knee as they slipped apart letting knee hit hard wood and now left with bruise.

Partner

10/10

Exceptional

09 Jun 2026

Flordeliz

Great Location

Partner

6/10

Pleasant

08 Jun 2026

Sue

Front desk staff did not greet us when we arrived at the desk. I had to say hello, we would like to check in. Also, we stayed for 3 nights and whenever we would leave or return, no one at the front desk greeted us. They just stared at their computers and did not look up.
The garden room was large but everything looked old. Bed was lower than normal. Mattress not very soft. Carpet was not well vacuumed. The top of the desk and the bedside tables were sticky to touch. Light was out on above the bed. No shampoo provided in the shower. I had to request some from the front desk.
Breakfast had a variety of options. But, the eggs were always barely warm. Maybe the warmer needs fixing. They need to check that out.
The lobby area is lovely and inviting.

Partner

10/10

Exceptional

01 Jun 2026

Zihong

Very small tiny room but it’s London so it’s the norm.

Self

10/10

Exceptional

31 May 2026

Tracy

I was pleasantly surprised by my stay at the Rockwell Hotel. It was far nicer than I'd expected of a London hotel. The reception staff were lovely and upgraded me to one of the Superior Singles on the top floor: a cosy room with a skylight and a light and airy en-suite (also with skylight).
The room and bathroom were clean, the bed was comfortable and the reception staff were extremely friendly and helpful. I'll certainly be staying here again next time I visit the area

Self

10/10

Exceptional

30 May 2026

lee

Lovely hotel, highly recommended

Self

10/10

Exceptional

23 May 2026

Kieran

Gorgeous hotel loved it would recommend

6/10

Pleasant

21 May 2026

Claude Annik

My room was very small. Not much in the way of surfaces. Very big window single glazed ... cold air. Would not go back. Staff pleasant and breakfast very nice

Self

10/10

Exceptional

15 May 2026

Sandra

Excellent location, very friendly staff, great food, all meals. Room was clean and comfortable.

Family

8/10

Excellent

13 May 2026

Liz

I would recommend this hotel, good location close to Earl’s Court. It was very quiet with my room facing out the back of the hotel with a big window looking over the rooftops. It felt very safe as a solo traveller and I will definitely stay again when visiting friends.

Self

2/10

Poor

10 May 2026

Tianna

There were ants in the bathroom which I discovered very late at night coming back to my hotel room! I was already thinking of shortening my two day stay to one night due to a change in travel plans but this confirmed cutting my stay short. When I checked out promptly the next morning and showed them photos and videos of the ants, they only said sorry, we can switch you to a different room. I knew this was going to be a no frills place to stay given the price point but this was terrible.

Self

10/10

Exceptional

10 May 2026

Maria

Large and clean room. Excellent location.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Daniel

Breakfast buffet was great, staff was really friendly I had sprained my ankle shortly before arriving and they gave me ice everyday so I could ice my ankle to heip with the swelling

Family

10/10

Exceptional

15 Apr 2026

Ana Emilia

Exceded expectations

Friends

10/10

Exceptional

07 Apr 2026

Dr Burhan

Very good location about 7 to 8 minutes walk from Earls Court station . Rooms are clean , staff is nice and overall good value for money.

Self

10/10

Exceptional

31 Mar 2026

Gerrit

Great room. Great stay.

10/10

Exceptional

27 Mar 2026

Nada

I am a regular guest at the Rockwell. It offers everything visitors to the city need. And I love the building features, including the high ceilings and the terrace windows. Staff are very friendly and helpful. And the hotel location is perfect.

Self

6/10

Pleasant

08 Mar 2026

Emma

Good location but room very outdated. The cups and mugs supplied were really dirty and there was only one tiny milk carton and tea bag provided per person, there are so small you’d need 3-4 per person. Staff were nice and the room was spacious

10/10

Exceptional

05 Mar 2026

Arun

Clean and comfortable. Great price for central london. Friendly staff

Self

8/10

Excellent

21 Feb 2026

DENISE

A pleasant room. Friendly staff.

Partner

10/10

Exceptional

17 Feb 2026

Isabel

Excellent hotel; wonderful service, spotless and comfortable room

10/10

Exceptional

13 Feb 2026

Diane

Excellent staff comfortable room quiet bed is great housekeeping and wonderful highly recommend, especially for single travelers like me.

Leisure Self

10/10

Exceptional

10 Feb 2026

Margaret

Very clean and pleasant

Business

10/10

Exceptional

01 Feb 2026

Nicholas

Excellent large room at a very good price for central London. Very nice staff.

Business

8/10

Excellent

29 Jan 2026

Neil

Clean, tidy, friendly, well located

Business

6/10

Pleasant

20 Jan 2026

Florentyna

I had booked this particular one because of the restaurant on site. Disappointed on arrival to find it not open on monday evening, which the booking site doesnt specify.
Room was clean and lovely, great ceiling window. Bed was comfy and cosy. Unfortunately hum from the room on and off all night.

Business

8/10

Excellent

13 Jan 2026

Neil

Nice size room, friendly staff and great location. Value for money.

Business

4/10

Poor

05 Jan 2026

Ryan

Initial check in was fine, even fine when i asked for a midday check out rather than 11am. To start with the bathroom was grubby and the towels were frayed. Was look at with disgust when i went to pay cash for drinks. Up to this point i had no idea that was a card only hotel. Outdated sockets in room, no usb

Business Self

2/10

Poor

30 Dec 2025

Ansley

It was the woest

10/10

Exceptional

30 Dec 2025

Nada

I love the Rockwell. The rooms are great because of the high ceilings. They are also well cleaned. I feel at home there.

Business_and_leisure Self

10/10

Exceptional

16 Dec 2025

Kaveh

The staff were extremely nice and helpful, I arrived very early morning from a long overseas flight and the staff did I their best to get a room ready for me couple hours before the 3PM check in time. The room was extremely clean and modern and despite being on the smaller side with US standards was very functional.

Leisure Self

10/10

Exceptional

15 Dec 2025

Colin

Very convenient location. Comfortable bed.

Partner

10/10

Exceptional

06 Dec 2025

MADGE

I had a wonderful stay. The hotel was spotless and the room very comfortable. The pillows were exceptional and had I known I wouldn't have dragged mine from Gloucestershire. The staff were helpful and friendly
Also it was a 2 minute walk to the Cromwell Hospital. A perfect stay.

10/10

Exceptional

04 Dec 2025

Louise

Lower ground floor was big for London and quiet for this road. Would definitely recommend

Partner

10/10

Exceptional

02 Dec 2025

Hassan

Large rooms with l

10/10

Exceptional

30 Nov 2025

Christopher

Friendly staff
Quiet
Clean

Couldn’t ask for much more! Thanks

8/10

Excellent

20 Nov 2025

Eoin

great staff, clean room, good location, decent breakfast, only minor issue was the air con was noisy, but othewise this was a quiet hotel.

Business

8/10

Excellent

14 Nov 2025

Mia

The staff were great & friendly. The hotel is charming and in a great location for sightseeing in Kensington and area. The room had everything I needed, it was nice to have a minifridge. The bed was super confortable and the bedding was warm. The bathroom was small but well laid out, my only complaint was the water pressure which affected the shower and toliet.

10/10

Exceptional

13 Nov 2025

Indra

I loved my stay
I felt safe, comfortable. Staff were really pleasant and friendly. Overall great option close to Earl Court Station will definitely return and recommend. I had the single room and it worked out perfectly!

Leisure Self

8/10

Excellent

10 Nov 2025

Mohamed

Nice location

6/10

Pleasant

09 Nov 2025

Lynn

The location was good and th room was clean.
The reception at check in was cold and not very welcoming.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Nada

Loved everything about this hotel. Great staff. Rooms are lovely. Would still like them to be cleaner. But spacious and good for work. Used the bar area to work too. Had room service when I was too tired to go get food. My asks were also accommodate. Will definitely stay there again.

Business_and_leisure Self

10/10

Exceptional

08 Nov 2025

Said

The best staff was Sonia from italy

10/10

Exceptional

06 Nov 2025

Richard

Very clean room with a comfortable double bed and a nice skyline view.

8/10

Excellent

01 Nov 2025

Rachel

Nice property. Excellent location. Very friendly staff

Leisure Partner

10/10

Exceptional

01 Nov 2025

Nela

Honestly what a find in London.
Lovely staff, hotel, room with all the amenities you need (including cotton pads & buds!) and a reasonably priced minibar!
Just excellent!
We also paid for breakfast which was similarly great - reasonable price for all you could eat buffet with a wide selection and attentive service.
Close to 2 tubes, museums and a variety of places to eat.
Will definitely be back.

Self

10/10

Exceptional

25 Oct 2025

Sarah

A great stay in a lovely single room. Staff were really welcoming. I was out for long days at work but this was a lovely place to come back to.

10/10

Exceptional

25 Oct 2025

Hwee Chik

Good to stayed in this hotel

Partner

8/10

Excellent

22 Oct 2025

Thomas

Comfortable room, good size. Good shower. Easy check in. Good food options nearby.

Business

10/10

Exceptional

20 Oct 2025

sophia

Safe location with lovely staff

10/10

Exceptional

02 Oct 2025

Lit

My second time staying here. Good location, very clean.

Leisure

10/10

Exceptional

01 Oct 2025

peter

Great

10/10

Exceptional

10 Sep 2025

Michael

The Rockwell was great, would stay again.

Business_and_leisure Partner

10/10

Exceptional

27 Aug 2025

Rachel

Lovely small intimate hotel, extremely clean and our room was huge! Very good choice for breakfast and reasonably priced. Wouid definitely recommend

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Joanne

Very lovely hotel with great service. The bed was a little tight but the AC was awesome and the breakfast was yummy. Close to the Underground.

Leisure Partner

10/10

Exceptional

19 Aug 2025

José

The property was fine, but the entrance is challenging if you have luggage to carry up the stairs.

Leisure

6/10

Pleasant

17 Aug 2025

Amy

Stayed here 5 days on a solo trip and it was basic, standard. Bed wasn’t the most comfortable I’ve stayed in, but the A/C worked great which was important to me. This was also a more spacious room than some others offered in London for a good price. Breakfast was good but never changed so I was bored of the same options by the third or fourth day. Cleaning service was great- they gave me space when I didn’t need them to come in. Friendly staff who tried to help when they could.

Self

10/10

Exceptional

14 Aug 2025

Justin

The Rockwell London

This place was great! Safe location, near a lot of food. Very cozy. We had our own patio but didn’t use it. Everything was very spacious and clean! I would stay here again!

Partner

6/10

Pleasant

13 Aug 2025

Claire

Room was very hot but a fan was supplied, fridge did not work in the room and also staff in bar were not aware of wha glass to use for wine and sparking wines etc. otherwise was a nice stay and value for money

Business_and_leisure Self

8/10

Excellent

04 Aug 2025

lisa

good value, good location

I booked a single bed room for 2 nights. The room was quite small, however it was functional and comfortable. Almost like a cruise boat cabin. Although the hotel is on a busy street, my room faced the back so I did not hear much street noise. The location of the hotel is great - close to the tube, shops and restaurants.

Self

8/10

Excellent

23 Jul 2025

Clayton

Great spot to stay!

8/10

Excellent

21 Jul 2025

Peter

A decent hotel in good location

Overall not a bad hotel in good location. Rooms are ok, small-ish but that’s a London standard in older hotels. Being summer months room had a fan and some cooling unit provided as I assumed air con wasn’t a luxury at this property. This made the room hot and stuffy during the night which contributed to disturbed sleep. Bed was rather small and uncomfortable to sleep but despite room facing the main road it was still quite inside. In the morning I’ve asked for additional key card as let the one given on arrival in the room but wasn’t given one as hotel was in the process of upgrading their key system and they haven’t had enough of room keys to give out (?!) so a staff member had to come up twice with me to let me into my room. To sum it up, not a bad hotel, good location and at decent price. Few annoying issues (like no extra key, no air con) but would come back maybe in winter months

10/10

Exceptional

10 Jul 2025

Mark

Small but normal for that area of London. Very nice and well maintained and appointed. A lot of nice restaurants around the corner. Served a very nice dinner and breakfast.

Leisure Self

8/10

Excellent

29 Jun 2025

Takashi

Reasonable and solid places to explore. 24hours open.

6/10

Pleasant

20 Jun 2025

Andy

The room looked NOTHING like any of the photos, it was very 90s. It smelled strongly of cigarettes, I don’t know if someone had been smoking or if the previous guest was smelly but it was unpleasant. The tv was the smallest tv I’ve seen in living memory.

Partner

10/10

Exceptional

19 Jun 2025

Claudia

Customer service was great. Front desk ladies were very helpful. I traveled with my 11yo boy and felt very safe at all times. Easy access to public transportation.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

LORRAINE

Really nice and friendly staff. I loved the location.

Self

10/10

Exceptional

15 Jun 2025

Michel

Just a super cute room with exactly what you need

8/10

Excellent

14 Jun 2025

Lindsay

Nice rooms (with space), great location. Ok breakfast.

Business

8/10

Excellent

13 Jun 2025

Robert

The room was as described and as the pictures, so met our expectation. The layout and amenities in the room were spacious, but it could do with an iron for those traveling from further away. The duvet and pillows are down which though luxurious, is a problem for allergies and the staff and housekeeping changed them for us, which was very helpful, and great service.

Partner

8/10

Excellent

12 Jun 2025

Verified traveler

We had booked two rooms on the 2nd floor. Nice big rooms. A little noisy, because of the traffic.
The air con was on in the hall, cooling it down to a chilly temperature, while in the bathrooms in the room, the heating was on. Not very environmentally conscious.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Wayne

Excellent place

Partner

10/10

Exceptional

07 Jun 2025

Maximiliano

Lovely stay, I stayed for 2 nights. And loved my stay! Location is perfect for London, very walkable area, tube super close by. And also the bed and room very so nice and cozy. I would stay here next time!

Partner

8/10

Excellent

07 Jun 2025

pia

Staff was wonderful! Room was fine .
Neighborhood good and good location. . I only would have liked a different type of shower head. It was not a big problem though and I enjoyed my stay there.

Leisure

6/10

Pleasant

24 May 2025

Darcy

I understand the eco part of not using AC but when you show that as an amenity for the room, it should be in the room with the ability to use. I also didn’t have cold water. They did say they fixed it, and it went from hot to hotter to almost burning my skin off. I stayed in the duplex, which is a lovely spot except they showed the bed on the lower level and it was on the top level. The staircase is incredibly narrow, and I almost fell a few times. Also, when I booked the room in February, they stated they had smart TV capability when I got there in May, apparently that was disabled in April without knowing.
I appreciate that the hotel allows cancellations, but I wish as an international traveler that I would’ve been charged at the time I booked the room with the option to have it refund refunded by a certain date as opposed to being charged on the date it could be canceled. This caused my trip to go up about $100 due to financial fluctuations within the countries.
Sadly, I cannot remember the one incredibly wonderful woman who is just lovely and accommodating, but I thank her so much for at least listening and attending to the needs that I had asked her about.
It is a very walkable safe area very close to Earls Court station. The only other issue I had was one night I got back at about 11 PM and the door was locked. Myself and two other travelers were trying to get in and had to bang on the door for about five minutes.

Leisure Self

10/10

Exceptional

23 May 2025

Donna

Very clean and comfortable. Staff helpful.
Convenient to get to the Royal Brompton hospital

Leisure Partner

8/10

Excellent

21 May 2025

Chinu

Nice staff, clean and neat. Expensive for the facility - but maybe due to location.

Business Self

10/10

Exceptional

21 May 2025

Sonya

Good Value, quality rooms

The staff we very helpful and friendly. The room was lovely and quite. The garden area was a lovely feature and option to use. The value of the room compared to others was really good.

Partner

10/10

Exceptional

20 May 2025

mike

Only paid £90 for a single so very good value.

Business

8/10

Excellent

10 May 2025

Seyed Mostafa

Breakfast option is not worth it to be honest. Other than that great cheap option

Leisure Self

8/10

Excellent

05 May 2025

Verified traveler

Great stay

Great 2 night stay, great service, clean, tidy and good value. Will definitely add to our shortlist of hotels for our next trip to London.

Friends_and_family Family

4/10

Poor

18 Apr 2025

Dragos

We requested a king size bed and they put two beaten twin mattress together.

Leisure Family

10/10

Exceptional

16 Apr 2025

Verified traveler

Enjoyable stay if a little small for taller guests

Really great stay. Only issue I had was the bed was rather small and placing the mini fridge at the end of the bed didn't give me much space for my feet to hang over. Probably not a big deal for most but being over 6ft it wasn't the best. Other than that the staff were friendly and helpful and the facilities clean and modern.

Self

10/10

Exceptional

14 Apr 2025

Kelli

This was my third time staying at The Rockwall and all of my experiences have been very positive! As a boutique hotel the singles are small (as others are in the area are as well), but manageable. It's so convenient to the Tube and with many walkable food options and attractions, there is no need to be cooped up in the room.

Leisure Friends

8/10

Excellent

07 Apr 2025

Parimah

Nice hotel with friendly staff. The room was a bit small, especially if you have luggage. However, the location is great, with easy access to public transportation.

Leisure Family

10/10

Exceptional

24 Mar 2025

Nicholas

The second time that I have been fortunate to stay here. It was excellent in every way on both occasions, and has a splendid location, with easy access to everywhere a visitor likely to want to go.
We will certainly be back!

Leisure Self

8/10

Excellent

23 Mar 2025

Dan

Generally ok. Although Bar was under stocked, breakfast was average and my room was directly next to the lift so noisy very early on a Sunday morning! Bed was super comfy though!

Leisure Friends

10/10

Exceptional

10 Mar 2025

Debbie

Rockwell Hotel

The staff were just excellent at the Rockwell. They couldn't be more helpful.
There were a few niggles, the shower was tricky, but sorted the next day. The hairdryer didn't work and was replaced immediately and milk was put in the room.
All in all, great value for money.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2025

JEFFERSON

Great accessible location and staffs are very welcoming especially Gabriela.