Name: Park City Grand Plaza Kensington
Address: Lexham Gardens, 18-30, London, W8 5JE, GB

10/10

Exceptional

23 Jul 2026

Dominique

Está muy bien ubicado, cerca del metro. El personal es sumamente amable y colaborador. La habitación tiene el tamaño justo y una disposición comodísima.
De seguro regresaré.

Partner

8/10

Excellent

21 Jul 2026

JILL

The staff was very friendly and helpful. We had an issue with our original room- some of the rooms have stairs to the bathroom and my husband has knee issues so it was problematic for us. The front desk was able to switch us to a different room that better suited our needs. Location is great. Neighborhood charming. Lots of restaurants, coffee shops, etc within 5-10 minute walk. close to 2 different tube stations.

Friends

10/10

Exceptional

16 Jul 2026

David

Great location with a spacious room.

Family

10/10

Exceptional

14 Jul 2026

Uday

The hotel is well maintained and comfortable. We were there for four nights on some of the hottest days (and nights) of the year. The a/c was good, but my wife likes a breeze. Our request for a pedestal fan was complied with very quickly. The housekeeping staff was unobtrusive and good. We didn’t eat in at all, though the menu at the restaurant looked great!

The location was great, walking distance from three tube stations.

We’d stay there again, quite happily.

Partner

10/10

Exceptional

12 Jul 2026

Peyman

Big enough room for 3 adults, close to Hyde park and 30 min train ride to center of London

Family

8/10

Excellent

12 Jul 2026

Scott

I had inquired if there were stairs to any of the rooms. I received a reply that all were accessible by elevator. Unfortunately, we had a room that had stairs to the bathroom!

With the bathroom being upstairs, the air conditioning did not reach it. The bathroom faced the sun, so it did become pretty warm by afternoon and evening.

There was some noise at night on and off. I presume from the football games.

One major odd thing that happened was that we seemed to have a king bed. When we came back after being out, we had a smaller bed, which seemed to be correct size for our \"Plaza Executive double\". The bed was definitely about 8\" (eight inches) smaller width wise. You could clearly see on the floor the foot markings of where the old bed was. (I took photos as well). This happened in the middle of our week long stay.

Family

4/10

Poor

11 Jul 2026

Emma

We paid a lot of for a grubby room which was not prepared prepared properly (no tissues, bin lingers etc. The bath has a slow leak. I we could not deal with how landlord special it felt - the wall paper patching should be a crime.

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

Angela

The room was good size for three of us. It advertises as having air conditioning otherwise we would have chosen a different hotel. We know it’s hot this week but the air blew air at best and we sweat all night. They said it was just hot in London and the building holds the heat. If it’s not hot or warm it was a fine hotel. Dated. But due to the heat of the room it affected our stay. They did give us a fan at 12:30 in the morning which helped not sweat but still was a miserable night of rest.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Joyce

Hotel was excellent, great location, plenty to do nearby!
Staff very friendly and hotel was nice and clean

Partner

8/10

Excellent

06 Jul 2026

Lynne

Located relatively close to he nearest tube station the hotel is in a lovely quiet location but still close to Earl Court with its pubs, restaurants etc. The room was clean and well maintained. The reception staff were efficient without being overly welcoming. Nice size room and very practical with fridge, safe and small table

Partner

4/10

Poor

05 Jul 2026

Miss Julie

Some improvement required. I reserved a room and prior to arrival, we extended our stay and booked a 2nd night and I messaged and called the hotel to explain this and requested same room.
However, despite checking at time of check-in; after our 1st night....we were locked out of our room. Communication at it's worst. Please take the time to listen to your customers when they reach out and contact you!!

Partner

10/10

Exceptional

04 Jul 2026

Michael

Good location for Royal Albert Hall, B & A and Natural History Museum. Very helpful front desk staff. Very clean and comfortable rooms

Partner

8/10

Excellent

04 Jul 2026

Beverley

Stayed for 3 nights. The hotel is nearer to Earls Court only takes about 5 minute to walk there. Nice pub called the Courtyard near the tube.
Had double bed and single bed on first floor with accessible shower. Beds comfortable with enough pillows: freshly made everyday. Enough towels too. Room spot on and clean.
Only comment about room is air con sounded as if screw moving around inside and don’t think the fan worked in the shower to get rid of the steam from the shower.
But that aside hotel spot on. Staff lovely and friendly. Gave more teabags etc when asked. Recommended a few good places to eat:
Place called Eve nearby good for food.
Didn’t get food at hotel so can’t comment on that.
Lovely little outdoor space to chill out.
Overall good place to stay in ideal area.
Will stay again

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Jumana

Great

6/10

Pleasant

02 Jul 2026

Holly

The hotel was fine and clean but I wouldn’t stay there again.

Partner

6/10

Pleasant

29 Jun 2026

Jerilyn

Climbing stairs in the middle of the night to the bathroom was not fun. Air conditioning was out, but they provided a standing unit which was nice.

Partner

10/10

Exceptional

26 Jun 2026

Jim

A lovely hotel with a spacious room and excellent amenities. The staff was very knowledgeable and helpful. We will return.

Partner

10/10

Exceptional

25 Jun 2026

Randy

Had great AC, very clean and comfortable.

Self

10/10

Exceptional

22 Jun 2026

Rand

Loved the location and size of the room-huge! The complimentary water bottles, tea, and cookies were an added bonus. Truly enjoyed our stay!

Family_with_children

8/10

Excellent

20 Jun 2026

Melanie

Nic, safe neighborhood. Gym was ok, equipment was very old and broken. Room was decent size for Europe.

Family

8/10

Excellent

18 Jun 2026

Vanessa

Very convenient location. Beautiful area.
Rooms were in need of a bit of repairs but nothing uncomfortable or detrimental.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

nina

Safe, nice, clean and comfortable. + for bath tub, and stuff ekstra shampoo og conditioner++.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Daniel

Quick check in. Room was as described and clean with comfortable bed. Air con whilst a bit noisy was effective. We didn't have breakfast or eat in hotel. It is in a good location only a short walk from Earls Court underground station. We would stay here again

Partner

8/10

Excellent

12 Jun 2026

Kevin

Good location for Albert Hall, hotel was fine.

Partner

10/10

Exceptional

12 Jun 2026

Warren

Nice place and the restaurant staff were amazing.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Van

The Park City Grand Plaza Kensington Hotel is less than 1km from the Natural History Museum, a few minutes' walk from either Earl's Court station or Gloucester station. We stayed in the family suite, the room was very large with a king bed, a full bed and a double sofa bed. Beds are comfortable, the room was spotlessly cleaned every morning and staffs were so friendly and helpful.

There is a Thai/Malay restaurant that serves breakfast or meals in the same hotel building; however, it is operated by an independent external party. Food quality and menu options are just meh, I wouldn't recommend it.

There are multiple eateries and restaurants nearby the hotel, just under 15 mins walk. And if you are not up to long walking, just 2 min walk on the left of the hotel, at the corner of Lexam Garden and Crownwell, there is an Italian restaurant, La Terrazza, that serves wonderful coffee and breakfast, lunch and dinner.

In short, we had a pleasant and comfortable stay at the The Park City Grand Plaza Kensington Hotel.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Mary

Comfortable hotel

Family

8/10

Excellent

06 Jun 2026

Susan

Staff very helpful and lovely room. The lift was broken, staff managed to move us from 4th to 3rd floor, this was clearly not their fault, but quite hard work for us.
Location was great. The breakfast menu was very meaty, which was a shame as looked very interesting and tasty, we don’t eat meat.
We would stay again.

Partner

6/10

Pleasant

31 May 2026

Mark

Good location, but utterly charmless.

Partner

10/10

Exceptional

25 May 2026

james

Nice neighborhood. walkable to several restaurants, several blocks from the Tube

Partner

10/10

Exceptional

25 May 2026

Corey

Very quiet stay. Nice enough rooms. The blackout curtains were amazing. Was a close walk to the Earls Court tube station.

The front desk was helpful and accommodating and addressed any concerns we had. Especially because we were traveling with as a family with teens, we were concerned about the beds being too small in the family room. Told it was two doubles, they switched it to one double and two singles at our request with no issues. We were also surprised to see that the one double bed was similar to a king size in Canada.

Only real feedback would be that the room could use a paint refresh and add facecloths as there were only hand towels and bath towels and more water bottles available per day.

Great stay! Would recommend.

10/10

Exceptional

23 May 2026

Sheila

Fabulous hotel in a really great location..10 minute walk from Earl’s Court underground and close to museums and Kensington Palace etc. There is a restaurant but never used and there is no bar/lounge but that did not hamper our enjoyment as plenty places nearby.
Will stay again.

Friends_and_family Friends

6/10

Pleasant

20 May 2026

CAMERON

Property is worn out. Housekeeping is spotty. HVAC barely functions.

10/10

Exceptional

19 May 2026

Denise

Great location.

Family

8/10

Excellent

19 May 2026

Yvon

Little bit far to get bus and underground

Partner

10/10

Exceptional

19 May 2026

Björn

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8/10

Excellent

16 May 2026

Nicola

The room was clean and comfortable. The decor is looking a bit faded and the towels and gowns although fresh and clean were looking rather worn. The staff were very friendly and helpful.
Well placed for the Albert Hall and the museums

Partner

10/10

Exceptional

16 May 2026

Jamila

Staff was really nice. Breakfast was simple but yummy!

Partner

8/10

Excellent

15 May 2026

Keiichiro

雰囲気の良い建物でした。駅からそれほど遠くもなく、治安の良いエリアで良かったです。
バスルームに行くのに階段を登るという変わった造りでした。
部屋の床がしなってしまっていて、冷蔵庫の横の引き出しが勝手に開いてしまうのは愛嬌でしょうか。

Partner

8/10

Excellent

08 May 2026

Claudia

We had breakfast only once, it was ok

Family

6/10

Pleasant

03 May 2026

Nick

Disappointed overall, although the hotel is clean, I would say it resembles their website or what I would expect for Kensington. The aircon was poor, the beds were rock hard, and the room was outdated. The lack of bar area was a disappointment, replaced by a Shish bar which was of no interest. Interestly saw a few other people take one look and walk out.
The staff were pleasant and friendly but weren’t able to organise a taxi when our booked one didn’t turn up.

Friends_and_family Friends

8/10

Excellent

01 May 2026

Craig

Good location, older type hotel, rooms average

10/10

Exceptional

28 Apr 2026

JULIA

Kind and knowledgeable staff! Great location.

Partner

8/10

Excellent

28 Apr 2026

Kathy

Good location. Easy to walk to large grocery stores, subway stop, restaurants. Room was clean and the housekeeping staff was excellent. Comfortable bed. Nice selection of teas and cookies in room each day.

Self

10/10

Exceptional

26 Apr 2026

Emilie

We did not have the breakfast

10/10

Exceptional

22 Apr 2026

Skylee-Storm

This was an excellent hotel for our London stay— close to two central tube stations, clean, comfortable, air conditioned, friendly staff.

Partner

6/10

Pleasant

22 Apr 2026

Sarah

Not great but ok

8/10

Excellent

13 Apr 2026

Bonita

I didnt have the breakfast but the restaurant is Malaysian food which is limiting for those who may want a wider variety. Rooms were clean, stafg was nice.

Family_with_children

6/10

Pleasant

12 Apr 2026

Aurélie

ras

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Louise

Bra läge nära tunnelbanan. Fint område. Stort rum. Dock väldigt hårda sängar.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Betina

Clean room

Partner

6/10

Pleasant

28 Mar 2026

Emma

Staff on the front desk were very friendly and helpful. Also via the Expedia App the hotel staff messaged and the interactions were helpful.
Room was tired but comfortable and clean.
The air con did not appear to function overly well.
Big shame that they do not have a more eco-friendly approach. Using re-fillable dispensers for example. Lots of plastic waste.

Partner

8/10

Excellent

26 Mar 2026

Ken

Very convenient.

Partner

6/10

Pleasant

24 Mar 2026

Gjertrud Elisabeth

The room was ok, but it bit worn. Staff was absent

Partner

10/10

Exceptional

22 Mar 2026

Vernon Lance

Very clean, close to the tube, and grocery store

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Christy

Our recent stay at this hotel was overall just okay, but there are a few important things to be aware of before booking. The property is located in a very quiet neighborhood, which might appeal to some, but it’s not ideal if you’re hoping to be in the heart of the action. While there are a few Underground stations nearby, be prepared for a 13–15 minute walk each time, which can feel longer after a full day of sightseeing.

The surrounding area is not particularly lively—there aren’t many restaurants, shops, or things to do within close walking distance. If your goal is to experience the energy and convenience of London, this location may feel a bit isolated.

One of the more unusual aspects of the stay was the lack of visible staff. The front desk is tucked away in the lobby, and throughout our stay we rarely saw or interacted with anyone, which made the experience feel less welcoming and less supported.

Additionally, the hotel advertises having a restaurant, but this was not actually available during our stay, which was disappointing and inconvenient.

The room itself was an okay size for four people—nothing special, but functional enough for a short stay.

Overall, if you’re simply looking for a quiet place to sleep and don’t mind being removed from central activity, this hotel might work. However, if you’re visiting London to fully experience the city, there are definitely better-located options.

8/10

Excellent

18 Mar 2026

Huseyin

Good location, clean room and friendly staff.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Ann

Our experience of this hotel was excellent. Staff were very helpful and friendly. The place was really clean. Had a large bedroom for three of us. The location was very good in that we could walk to Gloucester Road tube station in 5 minutes. We didn’t avail of the restaurant. I would recommend this hotel to my friends.

Family

6/10

Pleasant

12 Mar 2026

Amber

The hotel is in a very good location off Cromwell Road. The rooms are a decent size and they were clean. The water pressure was good. However, they advertise air-conditioning and what they don’t tell you is that you can only have heat in certain months. I was on the fourth floor and was sweating. They give you one thick comforter but no sheet, so you can’t try to balance out the heat situation yourself to sleep. I ended up having to open and close the windows throughout the day based on the weather.They also have toilets that are wall mounted and placed high and I had to be on tiptoes to use: I’m 5‘6“. It was very uncomfortable. Had I not been sick for s good part of the trip I would’ve tried to switch hotels. I gave feedback on my check-in experience when Hotels.com asked for it and they said they would pass the feedback onto a manager but no one contacted me.

Self

10/10

Exceptional

09 Mar 2026

Kathrine

Nice and clean room.

10/10

Exceptional

04 Mar 2026

Alexis

The property is in a quiet, safe, non-touristy location. The staff were friendly. It’s about a 10 minute walk to the nearest tube station.

10/10

Exceptional

01 Mar 2026

Joran

Well appointed room with fine facilities, very clean. Very comfortable beds where we slept good. Very nice staff.
A VERY well. We are very satisfied and can RECOMMED the hotel! Close to Gloucester Rd Tube also and buses.
Only thing: we would like you to axcenhange the shampoo, conditioner and bath foam tubes for large containers to keep down waste.

Partner

10/10

Exceptional

14 Feb 2026

Carolyn

Very clean and quiet. Relaxing.

Business Self

10/10

Exceptional

08 Feb 2026

Gonzalo

Very convenient

10/10

Exceptional

02 Feb 2026

William

Great room. Great location.

Leisure Family

8/10

Excellent

01 Feb 2026

Sissel

Rommet var stort og rent, savnet at det ikke var frokost buffet. Bra gym, men dumt at både tredemøllen og elipsen var i ustand. Hyggelig betjening, god lokasjon

Partner

10/10

Exceptional

27 Jan 2026

Crystal

Clean rooms!

8/10

Excellent

24 Jan 2026

Karolina

My room was suprisingly large and even had a walk-in closet. The only downside was that the water in the bath-tap never got hot enough, whereas the shower went up to burning in temperature.

Otherwise great stay and service. Really nice staff in reception and the rooms were very clean and fresh. Bonus points for tea kettle and a fridge.

10/10

Exceptional

24 Jan 2026

Robert

Fabulous location. Clean rooms and well maintained property. Excellent value for cost

Partner

8/10

Excellent

24 Jan 2026

Ana

Great location and good sized room.

10/10

Exceptional

20 Jan 2026

CHUYA

Good location

Friends_and_family Family

4/10

Poor

18 Jan 2026

Sam

Shortly after booking the hotel, my personal information, including partial credit card details, was compromised and fell into the hands of cyber criminals, leading to multiple phishing attempts. I was informed that an investigation is in progress but not offered much of an apology.

When we were in the room, the lock on the bathroom door broke while my partner wad in there, meaning she was locked in for some time while the staff tried to open it, having to go and find a screwdriver to take the lock apart, we were told the maintenance team don't work weekend... this could have been a serious health and safety issue if there was an emergency, or for a solo traveller. Again, no apology, no offer to move to another room, and no offers of a discount or other gesture to make it up.

The decor and facilities didn't feel like a 4 star hotel, the room felt tired and in need of refurbishment.

Positives: nice location on a quiet street, comfortable bed and nice powerful shower

Partner

10/10

Exceptional

18 Jan 2026

Gina M

Clean room and great location

Leisure Family

10/10

Exceptional

12 Jan 2026

roger

Great stay, room lovely, air con to noisy first night, but quickly sorted when staff were told

Partner

10/10

Exceptional

08 Jan 2026

Ron

Clean room and hotel with a responsive staff, in a great location. Will stay here again for sure.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Gretchen

The room was beautiful and very clean.

Leisure Family

6/10

Pleasant

31 Dec 2025

Seema

We did not think that the staff was overly helpful/hospitable.

Friends_and_family Family

4/10

Poor

26 Dec 2025

mette

The rooms were freezing cold, it rained through the ceiling and the restaurant was the worst experience we’ve ever had. The food was very bad and on top of it they served chicken instead of the ordered vegetarian dish.
Will not be back.

6/10

Pleasant

22 Dec 2025

Mark

Lack of facilities

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Lei

Welcome staff is very friendly and helpful. Room is big and clean, but Washroom is smelly…

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Natalie

Clean rooms, nice quiet location.

Leisure Family

8/10

Excellent

15 Dec 2025

Kristian

Spacious and clean room. Quiet location.

10/10

Exceptional

13 Dec 2025

Dorota

Amazing stay

8/10

Excellent

02 Dec 2025

Nicola

Lovely stay, we had an issue with the first room which was dealt woth promptly. A little outdated with furnishings but lovely and clean and quiet, great for walking

10/10

Exceptional

29 Nov 2025

Lisa

Very nice room and good check in

8/10

Excellent

26 Nov 2025

Joseph

We have stayed at this time, each time for a week. We like the area and will stay here during our next visit. On this visit, we initially were in the part of the hotel that has not yet been renovated. The air handling system was balking. The hotel immediately moved us to a renovated room. That is how the place is run. We feel welcomed and well taken care of.

Partner

10/10

Exceptional

14 Nov 2025

Mark

Convenient Location. Nice room. Not the most welcoming evening staff. Good overall value.

Partner

4/10

Poor

10 Nov 2025

Hindusan

It was a decent hotel. Clean and staff were friendly.

It was on the expensive side. I thought it was because of the location and because it was 4 star. There was nothing special about it to make it 4 star. And the location wasn't really that great (still had to travel an hour by train to do most attractions).

The nearby area with restaurants is convenient but can get a little sketchy late at night.

A cheaper hotel near Heathrow with breakfast included would've been better value in my opinion.

Family

8/10

Excellent

03 Nov 2025

Evi

I love everyday housekeeping. It makes me relax to stay in the clean room after walking around London

Partner

10/10

Exceptional

02 Nov 2025

David

Yes. Staff helpful

Friends_and_family Family

8/10

Excellent

01 Nov 2025

Amelia

Staff was very nice and the room was very clean with lots of amenities

2/10

Poor

30 Oct 2025

Magnus

Good location

10/10

Exceptional

29 Oct 2025

steven

Staff were excellent

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Karin

Everything was nice.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

elise

Nice size of the room, comfortable beds and silent location. Extra plus for the coffe, tea and fridge. The breakkfast was unfortunately overprized and sad. The hot meals were cold and the selection of food did not meat up with the price.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Karen

The room was very warm at night, so we turned the cooling on and left for the day, hoping it would be cool when we returned for the evening. We returned to an oven! We were told at the front desk that the cooling was seasonal and we only had heating available in the room, so the best we could do was open the window, which only opened about 4 inches.....not enough to cool the room over night but enough to let the noise in and keep us awake all night!

Partner

8/10

Excellent

24 Oct 2025

Maureen

As we did not have breakfast we are unable to comment.
The outer building is very attractive wth lots of character. A pleasant entrance although the reception desk which is off to the side & not facing visitors; initially out of view. We were too early to check-in but offered a safe place to keep our luggage, though we did not require this service as we had relatives staying at the hotel.
When we came to check-in later, we experienced a slight unfriendliness, were given passkeys to our room after some mix up with paperwork at the desk.
Upon entering the allocated room, it appeared to be already occupied. This could have been an extremely embarrasing situation had the occupier been in the room; thankfully they were not!
Back to reception we explained the situation to the same young woman on the desk, we were asked some questions in an abrupt, unfriendly manner & after spending a lot of time at the computer she allocated us another room, not before she blamed the error on her co worker. We found all this very unprofessional when a sincere apology & an aim to please, would have gone a long way. This was dissappointing.
However, the overnight stay was pleasant. The rooms were clean but in need of updating, especially the bathrooms. Most hotels have walk-in showers but here they have bathtubs with shower, beware, the bathtubs are very high-sided.
The location is great for Earl's Court Station & a variety of restaurants within walking distance.

Leisure Family

6/10

Pleasant

21 Oct 2025

Federico

This is an old hotel. Main window could not be fully closed, so it let cold air to get into the room. As a result, I got sick with a bad cold.

Hotel staff was very helpful. They offered us to relocate to a lower-rated room in the basement, which we declined.

Leisure Partner

8/10

Excellent

20 Oct 2025

Imad

I don't know.
The window was partly open and can't close it

Business

10/10

Exceptional

18 Oct 2025

Madonna

The air-conditioning and heat worked well. The room was cleaned daily unless you kept the do not disturb on. The room was fully serviced including replenishment of coffee and cookies which was nice. The staff were always helpful and polite.

Leisure Family