Name: Copthorne Tara Hotel London Kensington
Address: Scarsdale Place, Wrights Lane, London, W8 5SR, GB

Copthorne Tara Hotel London Kensington

London · United Kingdom

Scarsdale Place, Wrights LaneView location

100 reviews shown

10/10

Exceptional

30 Jul 2026

Victoria

Lovely stay and good price

10/10

Exceptional

30 Jul 2026

Saw

Location very good.
Very clean.

6/10

Pleasant

29 Jul 2026

Titilayo

We stayed at the Copthorne Tara Hotel and had a mixed experience. The reception staff were polite and helpful, although we had to wait until the 3:00 pm check-in time. The hotel is very busy and attracts tourists from many different cultures.

Unfortunately, the hotel feels quite dated, especially for the price. Our bathroom had a ripped shower curtain, cracked sealant, and visible dirt around the bath drain, which was disappointing.

The biggest drawback was the lack of a smart TV. Being unable to access YouTube or Netflix meant we were limited to local channels throughout our stay.

The buffet breakfast was very basic and not worth the price. The scrambled eggs were overcooked and unappetising.

We also had to extend our stay by one night and were shocked to pay more than a 200% increase for two rooms. While I understand prices can fluctuate, this felt excessive.

The staff were consistently courteous and helpful, which was the highlight of our stay. However, given the dated facilities, disappointing breakfast, and poor value for money, I wouldn’t stay here again. I’ve stayed in better hotels at a lower price.

8/10

Excellent

29 Jul 2026

Louise

A good convenient hotel for a short stay, very handy near Kensington High St, shops, food and underground.
Very helpful professional staff.

6/10

Pleasant

27 Jul 2026

Fateha

Room was ok,we booked a club room, was nothing grand, windows were very grimey,the fridge was wobbly,power sockets were only on one side of the twin room.We were only there for one night,but at check in we were greeted by nice enough member of staff Iti,but she charged me for a room I'd already paid for,and charged more than I had paid originally,naturally went down to sort out.Spoke to Nida or Rida, forgot the name,she said Iti was new,she went to speak to someone out the back and to sort out but said refund could take upto 15 days, to my shock.I was there for the Bruno Mars concert,so I was pretty chilled but fortunately the manager came out and said he'd ensure it would happen quickly.He gave us a voucher for 2 free drinks at the bar.I didn't have an issue with Iti,the main thing is it was sorted.
We were given a couple of vouchers at check in for the coffee shop,check-in by the way is 3pm,we got there at 3pm. We decided seeing as we had a little time we'd take advantage of this coffee shop voucher of one hot drink and cake.When we went to the coffee shop all they had was cinnamon swirl pastries and a few croissants.The man begud the counter saw our vouchers and said there are no cakes or pastry left.My friend said what about the swirls and he said oh ok you can have that.I don't understand why of check-in is 3pm and the coffee shop by this point has sold out why offer these vouchers?Breakfast is buffet style and options are very poor,you're better off eating out.

8/10

Excellent

27 Jul 2026

David

It was very good for what it cost, Monday's breakfast the food was cold, would stop again

8/10

Excellent

26 Jul 2026

Mrs

Great that we could park outside . Prices differ by couple of £ than on website.
Views .....roof and air con units!!
Tv.....didn't work but chap came ASAP to mend.
Rooms....basic , bit tired but clean. Great choice of signs to hang on door.Blackout curtains good.Fridge with ice box.Iron & board. Tea/coffee facilities, no water bottles but expensive shop in lobby.
Staff....very helpful, courtesy phone call from reception not long after arrival.

10/10

Exceptional

23 Jul 2026

Yvette Maria

The property was really nice. Staff amazing. My only critique is floors can be updated. A little outdated. I was on club floor 11. When my flight got cancelled I booked an extra night on a regular floor 4 which was nicer than the club floor. Loved daily breakfast included in club stay

6/10

Pleasant

22 Jul 2026

Sharon

The location is excellent, hotel is getting a bit tiered now , needs a revamp of the rooms, bar had very good food and friendly staff. Enjoyed watching the World Cup there. Beds were comfortable.

Family_with_children

10/10

Exceptional

21 Jul 2026

Leo

Stay here a lot when I am in London. Very close to the Tube at High Street Kensington. Nice rooms, great amenities and excellent customer service.

Self

8/10

Excellent

21 Jul 2026

Jane

Loved my stay, the hotel is in a great location near underground stations. Didn’t like that the bathtub was too narrow, that the shower curtain would touch my body during my shower. Other than that, good hotel!

Family

10/10

Exceptional

19 Jul 2026

Samir Ahmed

The rooms were very clean and the staff professional. I will stay here again and again.

Self

6/10

Pleasant

19 Jul 2026

Steve

Room was fine, staff were initially helpful but when some items that were meant to be in the room, were not there, we called reception and nothing was delivered.

Phone line wall boxes were hanging off of the wall and one plug socket didn’t work.

Partner

6/10

Pleasant

18 Jul 2026

Patrick

Breakfast (wish there was to-go cups for coffee) and location were good, however for a millennium property, It is showing disrepair, cracks in graut, dirty carpet, definitely not the value for the pound. The access to High Street Kensington tube station was great.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Michael

Spacious and clean. Bathroom well kept. Towels were excellent. AC was easy to control and temperature was very good.

Self

10/10

Exceptional

18 Jul 2026

Stacey

Amazing hotel staff were so lovely and accommodating I booked the birthdays decs and cake package they rang me prior to arriving to ask colour theme who’s birthday it was etc and to say I was impressed on arrival is an understatement

Partner

6/10

Pleasant

18 Jul 2026

Mrs D Doyle

The hotel needs refurbishment. The bedroom was very old fashioned/tired, and that was an executive room, so goodness knows what the standard rooms are like. Bed was incredibly uncomfortable and the advertised air conditioning was next to useless with no control in the room. Took forever to check in. Breakfast room was dirty and the service was shambolic.

Partner

10/10

Exceptional

17 Jul 2026

MR R N

Great hotel with good location.

Partner

10/10

Exceptional

16 Jul 2026

Sarita

Great location, close to the Tube. I was especially impressed with the housekeeping service during my stay.

Partner

8/10

Excellent

16 Jul 2026

Michael

The lobby looked great. The beds were very small and wobbly.

Family

10/10

Exceptional

15 Jul 2026

Paul

Lovely hotel great location.

Partner

8/10

Excellent

14 Jul 2026

Elsa

It's a very large, beautiful hotel with many spaces perfect for sharing with visiting friends; the room was clean and functional.
It has a variety of food options to enjoy, the breakfast was very good with lots of variety for all tastes
The customer service was terrible. None of the managers resolved a chargeback on my card for three breakfasts I wasn't going to use because my checkout time was 5:00 AM. I spoke with four different managers, each giving me a different excuse, and to this day I haven't received my refund. They told me it would take 5 to 7 days for the credit to arrive, but nothing.

Family_with_children

10/10

Exceptional

13 Jul 2026

Mike

Family

10/10

Exceptional

13 Jul 2026

Alison

Lovely to find I was upgraded to a suite! Very clean and spacious, and very helpful staff.

Self

6/10

Pleasant

13 Jul 2026

Elizabeth

No isolated bathroom light switch. There was BOTTLE OPENER though!! Light switches couldn't be isolated at each bed. Electrician said it was hard wired that way. Meant all tge lights had to go if you needed the toilet duri g the night.Night manager said we would be moved early next morning but we were fobbed off until after normal checkin at 3pm we couldn't hang around because of our schedule and had to pack up and leave luggage with concierge. We were grilled when we explained the situation on our return late evening. No apologies. Second room shabbier than first and they hadn't filled up ordinary coffee sachets. Staff generally very pleasant but service poor in changing over the rooms.
Surely other people have complained about the lack of bathroom switch?

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Sue

Overall a good deal and in a nice area
Good for family stays
Air con was a bit noisy
Staff super friendly and helpful :)

2/10

Poor

13 Jul 2026

Jacqueline

The “gym” is a health hazard it’s filthy with not one cleaning product ! The water cooler was filthy and it was broken and it had no cups

The staff was ok most were very nice but a few were downright cold
I asked two days prior for an early check in and they didn’t respond and I never got an early check in
I was extremely disappointed and upset I booked this hotel
I will never stay there again

Self

4/10

Poor

12 Jul 2026

Jayakumar

AC wasn’t working in the room and it got really hot, couldn’t sleep whole night and didn’t change the room until next day afternoon. Had to unpack and repack multiple suitcase after long travel. Bad experience

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Megha

This was a good hotel with unbeatable location. They charge a £30 early check in fee but will hold your luggage for free

Self

6/10

Pleasant

12 Jul 2026

shaun

The hotel is quite nice although rooms are quiet dated and there were mice in the club restaurant

Partner

8/10

Excellent

12 Jul 2026

Valerie

Room was clean but bathroom could've been cleaner, it mildew on the ceiling and around the tub caulking. More towels upon arrival would've been helpful. Otherwise, staff were friendly. Overall hotel is clean and lovely. Would stay again!

Partner

10/10

Exceptional

12 Jul 2026

Sophie

The stay was excellent. We stayed 12 nights and i will Côme back.

10/10

Exceptional

12 Jul 2026

Kimberly

The hotel is in a wonderful location easy access to the underground great shopping, Kensington Palace and Diana’s garden is walkable. The pub has good food and the English Breakfast was excellent

Partner

2/10

Poor

12 Jul 2026

Mark

When we entered the room we found dirty ben sheets which what looked like poo on them and black marks. Went and told.the staff who went and changed the sheets.
They gave us 2 drinks vouchers but when we went to use them told by the bar staff you couldn't use them to get a pint of guiness.

Partner

10/10

Exceptional

12 Jul 2026

Melany

Todo súper bien

Family_with_children

8/10

Excellent

11 Jul 2026

William

It is a large 1970s conference type hotel, but with good staff, food options and lifts. Best to stay away from the railway tracks. It is convenient for Olympia.

Family

10/10

Exceptional

10 Jul 2026

jeff

Had a good rate, nice clean hotel with a bar.

Partner

10/10

Exceptional

09 Jul 2026

Ralph

Staff very helpful with the check-in process, and friendly and efficient service in the bar/restaurant in the evening.

Family_with_children

6/10

Pleasant

09 Jul 2026

Michael

Hotel was clean and staff were all helpful.

My only crib was check-in time was 3pm but our room wasn't available till after 3:30pm

Family

10/10

Exceptional

09 Jul 2026

Lindsey

There was tiles in the bathroom that were completely detached from the floor and pretty dangerous. Other than that, I stay in this hotel often and the staff are always really friendly and helpful

Partner

8/10

Excellent

08 Jul 2026

Patrick

The hotel location was great. Very easy to use tube or buses. All the staff were excellent. The room was adequate, but there was a noisy, intrusive air-con unit which we needed all night. The wardrobe doors were ill-fitting and storage space was limited. Excellent supply of hot water, and a good shower. Evening eating was disappointing - very poor quality in the bar or asian food in an unappealing restaurant, so we ate well nearby. The large bar was great for watching the World Cup. Breakfast was very good, but more variety in the fruit salad would be nice. Cups and glasses were too small.

Partner

2/10

Poor

08 Jul 2026

Beverley

Don’t go!!
Staff are next to useless, all the hotel are interested in is school parties and big group bookings.
Seems these people will put up with the ridiculously bad service and useless staff.
Rooms are shabby, windows won’t open, food is inedible.
Enjoy!!!

Partner

8/10

Excellent

07 Jul 2026

ashokkumar

Overall the stay was good, only thing is the property is outdated
Parking is ideal for small cars , I struggled with SUV
breakfast was ok, my only complaint is all the plates, cups and glasses smell eggy, that needs sorting out

Partner

10/10

Exceptional

06 Jul 2026

Libbie

I always stay here on weekend trips up to London. Great safe location, close to tube and road networks. Hotel is perfectly adequate, not necessarily high end but is comfortable and reasonably priced with everything you need there or very near by. Can’t really fault it at all and would always recommend.

Friends

4/10

Poor

05 Jul 2026

Simon

Check inand collectionof keys took 20 mins despite checking in on-line the day before ....why ?

I requested in advance that our rooms be away from the adjacent railway line....all 3 were next to the railway.

Body wash and hair conditioner ran out.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Tracy

Nice, clean room. Perfect for overnight stay. Good position for travel.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Gordon

Nice clean hotel, staff were friendly and helpful Didn't have breakfast but the bar food was excellent in the evening. A busy hotel with quite a buzz in the lobby. Excellent for the High Street and the Parks.

Partner

8/10

Excellent

04 Jul 2026

Utsav

Very good location and well connected to public transport. Abdul at reception was excellent and gave us a free upgrade although the room was nothing extraordinary but air con was working in London heat. The singaporean restaurant is good for a meal. The hotel and rooms especially could definitely do with refurbishments.Overall a nice place if you in London for a couple of days.

Partner

6/10

Pleasant

04 Jul 2026

Moira

All ok and very clean for a short stay although standard rooms need an update. Evidence of cost cutting at breakfast but hot food was good. More choices needed, breads, cereals, fruits and hot drinks. Staff excellent, friendly and helpful. Location perfect for us so we will be returning.

Partner

10/10

Exceptional

03 Jul 2026

Cheryl

Friendly staff, especially the very helpful Ama on reception. Our room was upgraded for free as there wasn't any standard doubles left by the time we arrived so that was a very nice touch. Check out was 12 noon so you had plenty of time for breakfast and freshen up before leaving. There was a fabulous array of breakfast buffet food to suit all. If I'm a little picky the cooked breakfast could have been a little warmer. Overall, a modern, friendly, clean hotel right in the heart of London about a 5 minute walk from the tube station.

Partner

8/10

Excellent

03 Jul 2026

Carol

Staff was so helpful and friendly… Let us store luggage after checking out to pick up later.. Good Kensington location… Nice room but needed updating..

Friends

6/10

Pleasant

02 Jul 2026

john

The staff was excellent. The bar was ok, but not stellar draft beer in London?
The facility , rooms bathroom etc.. has not change since my first visit in 1999. An upgrade is really overdue, as it really shows.
Regards.

Self

10/10

Exceptional

02 Jul 2026

HOWARD

The hotel was brilliant and you cannot fault the whole place. However after ordering room service including a club sandwich I pierced my nose with the toothpick in the top (I am colourblind and had not noticed it as the bread was wholemeal, my nose bled profusely and I couldn't help thinking it could have been my eye. I told reception about this and expressed my disappointment and was told it would be passed on and they would get back to me to apologise, this didnt happen and I was annoyed about this. The hotel and holiday was a birthday treat for my wife and was extremely expensive for us so this spoiled the whole experience for us im.afraid.

Partner

6/10

Pleasant

01 Jul 2026

Pamela

Clean room but very tired looking. Light switches were an issue in that they didn't work well. It was a twin bedded room but the light switch, plugs and internet sockets were all on one side of the room not in any sort of reach to one of the beds. Staff polite and helpful. Didn't have breakfast so cannot pass comment on food.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Karen

Large hotel, very close to Kensington High Street. Rooms are a great size with comfortable bed and nice pillows. Hotel has a lot of amenities a d shop and coffee area are great for a quick snack.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Paramjit

The lady at the reception desk (Ripa was her name I think) was welcoming and friendly. We had breakfast but as a coeliac I was disappointed that my breakfast options were less varied than for others. The sausages and hash browns were not gluten free (both items are available gluten free in supermarkets, so why can't the hotel serve them to guests if requested). There were no gluten free pastries/cakes either. The croissants on display (not gluten free) were the small ones that you can buy from the supermarket, like in a bag of eight or so. They looked squashed and not so appetising to my companions who are not coeliac. So, the breakfast was a bit disappointing. I have stayed at other hotel chains and some (such as Premier Inn) will take your order and cook it separately so that there is no cross-contamination from the buffet breakfast. All items on the buffet have been available gluten free. That is the level of service that someone with coeliac disease should be getting. Sorry Copthorne Tara, you could and should do better by your customers.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Ann

Helpful Reception staff, rooms decent even though slightly dated. Excellent location, stayed because of attending an event at The Royal Albert Hall.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Cheryl

I loved how close it was to the train station. Rooms were clean and beds very comfy.
Having a fridge in the room was good kept juice cold. Staff were outstanding happy to help in any way. Would definitely recommend ti any looking for stay in London.

Family

10/10

Exceptional

27 Jun 2026

Marisa

Excellent location and reception staff. Breakfasts are good but poorly staffed especially in Executive and only a few electronic coffee machines which take forever to make a coffee creating long lines when you want an efficient breakfast in London before meetings and sightseeing.

10/10

Exceptional

26 Jun 2026

Julie

Rooms were clean and staff were courteous and helpful. Breakfast was okay for the promotion price at the time.

Location was convenient with good shopping access and very close to metro with convenient train lines.

Self

10/10

Exceptional

26 Jun 2026

Kay

Everything is fine but next room was so noisy so hard to sleep.

Family_with_children

10/10

Exceptional

24 Jun 2026

Natalie

Third time staying at this hotel. It’s always very clean and comfortable. The staff are helpful and friendly. It’s a great location for visiting the Royal Albert Hall.

Partner

10/10

Exceptional

22 Jun 2026

SYEDA MARYAM

Super!

Family_with_children

10/10

Exceptional

22 Jun 2026

Irene

The only complaint was the breakfasts. There was very little choice of cereals, etc compared to other hotels we have stayed in and for that it certainly did not feel like a 4*.

Partner

6/10

Pleasant

22 Jun 2026

Brenda

The hotel is very close to the train,shops and restaurants

Family

8/10

Excellent

22 Jun 2026

Wynn

Good breakfast, room was clean and during the heatwave nice and cool

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Jane

The hotel is in a great location and easy to walk to the tube. The lobby and breakfast room were clean, breakfast was good with variety of choices. Check in was busy and took over 40 mins. Rooms on the 2nd floor were dated and my room had the curtains hanging off the rail, it was a twin room made into a double, so only one bedside table and a big dip in the centre of the bed as it was 2 singles shoved together. There was only 1 chair and the surface below the mirror was sticky and needed a good clean. Other than that it was very convenient for our trips around Westminster.

Partner

8/10

Excellent

22 Jun 2026

Leonhard

OK good value for money

Family

8/10

Excellent

22 Jun 2026

Stephen

A nice hotel. Rooms are very large, but the decor is very dated.

Self

10/10

Exceptional

22 Jun 2026

Justyna

Excellent location, clean rooms, and very helpful staff. I couldn't have asked for more.

Family_with_children

10/10

Exceptional

22 Jun 2026

Kevin

I recently stayed at the Copthorne Tara Hotel Kensington in London and had a very enjoyable experience. The hotel was clean, well-maintained, and provided a comfortable environment throughout my stay.

The staff were exceptionally friendly, professional, and always willing to assist, making me feel welcome from check-in through to departure. The quality of the food was excellent, with a good variety of options and consistently high standards of service in the dining areas.

The hotel's cleanliness, attentive customer service, and convenient location in Kensington all contributed to a pleasant and memorable stay. I would be happy to recommend the Copthorne Tara Hotel to both business and leisure travelers visiting London.

Self

10/10

Exceptional

21 Jun 2026

Kay

Excellent stay in a well managed hotel.
On arrival we were greeting by Alchila who was very informative and soon checked us in.
The room was very clean and in good order and in the evening Vam looked after us in the bar.
A great experience overall and if in London again we would book this wonderful hotel.

Partner

8/10

Excellent

21 Jun 2026

Gerald

Very convenient, close to the underground station and well priced for a London hotel.

Partner

10/10

Exceptional

19 Jun 2026

Pacifique

I had a wonderful stay and thoroughly enjoyed my experience. The hotel was welcoming, comfortable, and made for a very pleasant visit. The breakfast was especially impressive, with a great variety of options and excellent quality.

A special thank you to Muskan for her kindness, professionalism, and attentive service. She truly made a positive difference and contributed to making my stay even more enjoyable.

I would be happy to stay here again and would highly recommend it to others.

Self

10/10

Exceptional

17 Jun 2026

Richard

The facility was excellent and the proximity to everything was perfect. The tube is only two blocks away which made getting around easy. The breakfasts were first class, delicious and always hot. A very nice selection too. Room care was excellent.

Family

2/10

Poor

17 Jun 2026

Mark

Very disappointing stay at the Copthorne Tara Hotel.

Upon check-in, we were not informed of any of the benefits associated with our Club Room booking and were not provided with a breakfast voucher or any explanation of the facilities available to us.

The room itself was lovely, and we had no issues with the accommodation.

Unfortunately, our experience in the Executive Lounge at breakfast was extremely poor. The lounge appeared to be completely unstaffed, with dirty tables left uncleared. When we eventually located a member of staff and asked if a table could be cleaned, they only removed the used plates, leaving the table untidy and then failed to return with cutlery or mugs. After waiting more than 10 minutes, we decided to leave and use the main breakfast area instead.

We raised these concerns with reception at the time, but they showed little interest and no effort was made to address the issues or acknowledge our disappointment.

While the room was excellent, the lack of service and attention to detail significantly impacted our stay. As a result, despite the quality of the accommodation, we are unlikely to return.

Partner

10/10

Exceptional

17 Jun 2026

Sameer

Somewhat outdated but staff was very helpful and provided all needed amenities and requests.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Paul

It takes along time to check in even though I had completed on line check in

Self

8/10

Excellent

16 Jun 2026

Jim

All good thanks no issues will stay again

8/10

Excellent

15 Jun 2026

Shannon

This hotel is centrally located for major museums and just around the corner from the Tube & major bus routes. The rooms may be a little tired in some areas but the staff are amazing & any issues fixed remarkably quickly with a smile.

Partner

8/10

Excellent

15 Jun 2026

Diane

Nice hotel, there is noise from tube at rear of hotel but you get used to it.

Self

8/10

Excellent

15 Jun 2026

John

I enjoyed the breakfast which was excellent. My room on the 9th floor was quiet and comfortable. The staff were very helpful.

Self

8/10

Excellent

15 Jun 2026

Jen

Welcoming service, lovely amenities including breakfast room and shop by reception. Wonderful rooms and slept well.

Self

10/10

Exceptional

15 Jun 2026

Carol

We stayed for two nights. The location was perfect just a short walk to the tube. The hotel has the friendliest staff I have ever met. Whoever we spoke to could not do enough for us. The room was clean and had everything we needed but could do with an update. The bathroom door didn't close properly and a lick of paint wouldn't have gone a miss but it certainly didn't spoil our time there and would certainly not stop us from staying again.

Partner

10/10

Exceptional

14 Jun 2026

Kay

Perfect location, very helpful staff - really enjoyed our stay x

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Christopher

Nice location for museums Albert hall and staff were so nice and helpful
Only negative was breakfast was very ordinary

Partner

8/10

Excellent

14 Jun 2026

Joan

I had trouble with some of the sockets, did not work. There was only decaffeinated coffee. The concierge on duty on Saturday was brilliant

Self

8/10

Excellent

14 Jun 2026

Stephen

Room clean and good size , although a little dated, switches for room complicated

Partner

6/10

Pleasant

14 Jun 2026

Rosaleen

Property very handy to queens tennis club and staff very helpful but breakfast very poor. Good value for money without the breakfast.

Partner

8/10

Excellent

14 Jun 2026

Lisa

Hotel is a bit dated but otherwise fine.

Friends

6/10

Pleasant

14 Jun 2026

Chris

The room was quite tired, definitely due a coat of paint.
Bathroom is very dated.
Carpet had lots of marks on it.
Relatively clean.

Partner

6/10

Pleasant

14 Jun 2026

Tracy

Staff friendly and helpful
Hotel dated, needs work. Some areas well worn in need of repair.

Rooms noisy

Partner

8/10

Excellent

13 Jun 2026

Nicola

Great location next to Kensington high Street and only 3 minutes walk to underground, with plenty of bars and restaurants in the area.
The hotel is spotless clean but dated. An investment by owner to update from the 90s décor would be great.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

erica

We stayed at the Copthorne Tara Hotel in Kensington during a recent trip to London and found the experience to be average at best.

The most frustrating issue was the complete lack of hand soap in our room upon check-in. We called housekeeping and were eventually brought a single tiny bar of soap that was broken into tinier pieces. After requesting a proper replacement a second time, no additional soap was ever delivered for the remainder of our stay.
Attention to basic housekeeping details seemed to be lacking throughout. The toilet paper roll on the dispenser was already half-used when we arrived, and the spare roll left on the counter was also only half full.

While the windows did an excellent job blocking outside noise, the walls between rooms were extremely thin. We could clearly hear conversations from the neighboring room late into the night, which made it difficult to get a good night's sleep.

Room service was another disappointment. When placing an online order, we specifically requested extra napkins and ketchup. Room service even called to confirm the order and repeated our request back to us. Despite this, neither the extra napkins nor the ketchup were included when the food arrived.

The hotel's location in Kensington is convenient, and the windows provide good insulation from street noise, but the lack of attention to simple guest needs and repeated service failures left us underwhelmed. Overall, this was a mediocre stay that did not meet expectations.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Alastair

Great hotel well positioned by the circle line - sensibly priced

Self

8/10

Excellent

13 Jun 2026

Kimberly

reception staff was helpful! downfall the room was ok for a club room... it was a little dated and the bathroom electrics to the towel radiator was exposed and we upgraded to a room but scaffolding was outside our window.
breakfast was adequate but the location is very central and staff were lovely all round a good stay. we would return

Partner

10/10

Exceptional

13 Jun 2026

John

AWESOME 👌 WHAT A PLACE

Friends_and_family Family

4/10

Poor

13 Jun 2026

Claire

Finest of all there were no disabled bays there were too near the front doors but were completely coned off for our entire stay , we had to park in the under ground carpark couldn’t find any disabled bays and had to cart our luggage up three flights of steps and countless heavy doors , me using a stick made it impossible for me asked about disabled bays and were just told there is some
We were given a choice of upgrading our standard room to a club room for £40 + £18 parking for 24 hrs or pay £38 for 24 hrs parking this is different to what was on the website as it was £27 pounds for 24 hrs on there
The room was clean and fresh but what we didn’t realise was the air conditioning heating system in our room a club room wouldn’t switch off and made a very very loud noise all night to the extent we couldn’t sleep and had to call reception at 12 pm it took them half an hour to send an engineer up to look who told us yes it was making an unacceptable noise but he couldn’t turn the system off as it was for the whole hotel
My husband had to then get dressed and visit reception in person , we had to move rooms at 1 am in the morning to a room one floor down and on the other side of the hotel we were told that trains ran this see but finish at 1 pm they didn’t we had train noise till at least 2am before we finally were able to sleep , this rooms view was also of the city sky line but the windows in there were filthy and you couldn’t actually see out of them as they were that dirty

Partner

6/10

Pleasant

13 Jun 2026

Peter

I have stayed at this hotel several times this year, mainly due to its convenient location. On this occasion the room was very tired looking with broken or inadequate furniture and both the room and the bathroom in need of modernisation and redecoration. The room was also very cold, the hotel heating apparently being turned off on a fixed date without any allowance given for the variable English Summer temperatures. The room was also rather noisy with an adjoining room door and presumably thin walls enabling me to hear the television and conversation from the adjoining room. In the past, the rooms have been very good so I assume on this occasion I was just unlucky. It has however made me think twice about booking this hotel in future.

Self

10/10

Exceptional

11 Jun 2026

Alanna

The hotel is in a great location, the tube is closeby and it is also central to many landmarks. The facilities were very well maintained.

The staff were so lovely and welcoming, they were incredibly friendly, approachable and helpful.

Self