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The Milestone

London · United Kingdom

1 Kensington Court, 1View location

9.8/10Excellent529 Reviews
Cleanliness10.0/1010.0
Service10.0/1010.0
Comfort9.4/109.4
Condition9.6/109.6
Location9.2/109.2
Neighborhood9.8/109.8
Value9.0/109.0
Amenities9.8/109.8
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  • Business hotels
  • Hotels with charm
  • Sustainability certification
  • Historical
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Milestone

This hotel is located directly in the centre of London and offers views out over Kensington Palace. It is housed in a 19th century historic building and comprises a total of 57 rooms spread over 6 floors.

Facilities available to guests include a stylish air-conditioned foyer, a charming bar, and an à la carte restaurant with highchairs for infants. The tastefully designed and spacious rooms come with an en-suite bathroom and a comfortable king-size bed. Further fittings include satellite/cable TV and individually regulated central heating.

The hotel offers the use of an indoor heated swimming pool and a massage service. Sport enthusiasts may enjoy their routine workout in the gym and take advantage of the sauna.

Read more about this hotelShow less

With a stay at The Milestone Hotel, you'll be centrally located in London, steps from Kensington High Street and Kensington Gardens. This luxury hotel is 0.2 mi (0.3 km) from Kensington Church Street and 0.2 mi (0.3 km) from Thackeray Gallery.

Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and DVD players. Your memory foam bed comes with Egyptian cotton sheets. 32-inch LCD televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected.

Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Childcare
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

EarthCheck LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: GBP 100 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 6:00 AM to 11:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Property Registration Number CMP62944
  • Minimal age
    18
  • Optional fees
    • Fee for English breakfast: approximately GBP 50 for adults and GBP 39 for children
    • Valet parking fee: GBP 65 per night
    • Pet deposit: GBP 500.00 per stay
    • Pet fee: GBP 50.00 per accommodation, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Norwegian

    Hindi

    German

    Russian

    Portuguese

    Bulgarian

    Afrikaans

    Greek

    Filipino

    English

    Italian

    French

    Hungarian

    Spanish

    Estonian

    Czech

    Arabic

    Chinese (Mandarin)

    Polish

    Romanian

    Turkish

    Dutch

Nearby attractions

Kensington High Street 0.1 km / 0.1 mi
Kensington Gardens 0.1 km / 0.1 mi
Kensington Church Street 0.3 km / 0.2 mi
Thackeray Gallery 0.3 km / 0.2 mi
Kensington Palace 0.5 km / 0.3 mi
Imperial College London 0.7 km / 0.4 mi
Albert Memorial 0.7 km / 0.5 mi
Royal Albert Hall 0.8 km / 0.5 mi
Hyde Park 0.9 km / 0.6 mi
Holland Park 0.9 km / 0.6 mi
Design Museum 1.1 km / 0.7 mi
Natural History Museum 1.4 km / 0.9 mi
Portobello Road Market 1.5 km / 1 mi
Victoria and Albert Museum 1.6 km / 1 mi
Olympia Events 1.8 km / 1.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 6
  • Double rooms: 40
  • Suites: 17
  • hotel
  • American Express
  • EC
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 58 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Transfer serviceExtra charge
  • Secure parkingExtra charge
  • Valet parkingExtra charge
  • Room service
  • Laundry service
  • Medical service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Private pool
  • Electric kettle
  • Towels and bed linen
  • Bar
  • Restaurant
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room: 2
  • Business centre
  • Indoor freshwater pool: 1
  • Sauna
  • Massage
  • Spa treatmentsExtra charge
  • EarthCheck Certified
  • Breakfast buffet
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • LGTBIQ friendly
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

GB

English Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 35 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable5 photos

    The Milestone

    JUNIOR SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Safe
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • DVD player
    • Trouser press
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    The Milestone

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    The Milestone

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    The Milestone

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 20 m²DBL.SU-1
    DOUBLE SUPERIORPhoto unavailable2 photos

    The Milestone

    DOUBLE SUPERIOR

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Room amenities

    • Ironing set
    • Satellite TV
    • Trouser press
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Minibar
    • Hairdryer
    • Direct dial telephone
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE PARK VIEWTWIN • DELUXE PARK VIEW • 1 Bedroom • 25 m²TWN.DX-PV
    TWIN DELUXE PARK VIEWPhoto unavailable4 photos

    The Milestone

    TWIN DELUXE PARK VIEW

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-PV

    Room amenities

    • Safe
    • Satellite TV
    • Trouser press
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Central heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXE • 1 Bedroom • 28 m²STU.DX
    STUDIO DELUXEPhoto unavailable2 photos

    The Milestone

    STUDIO DELUXE

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX

    Room amenities

    • Satellite TV
    • Trouser press
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    The Milestone

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE PARK VIEWDOUBLE • DELUXE PARK VIEWDBL.DX-PV

    Photos are not available for this room type.

    The Milestone

    DOUBLE DELUXE PARK VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-PV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE PARK VIEWJUNIOR SUITE • PARK VIEWJSU.PV-1

    Photos are not available for this room type.

    The Milestone

    JUNIOR SUITE PARK VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.PV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    The Milestone

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    The Milestone

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH VIEWSTWIN • DELUXE WITH VIEWSTWN.DX-WV

    Photos are not available for this room type.

    The Milestone

    TWIN DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    The Milestone

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARD • 1 Bedroom • 32 m²STU.ST-1
    STUDIO STANDARDPhoto unavailable3 photos

    The Milestone

    STUDIO STANDARD

    Room photos

    3 photos

    Room overview

    Smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST-1

    Room amenities

    • Hairdryer
    • Satellite TV
    • Trouser press
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Direct dial telephone
    • Radio
    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXE • 1 Bedroom • 25 m²DBT.DX
    Double or Twin DELUXEPhoto unavailable6 photos

    The Milestone

    Double or Twin DELUXE

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Room amenities

    • DVD player
    • Minibar
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Trouser press
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    The Milestone

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    The Milestone

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    The Milestone

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    The Milestone

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    The Milestone

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXESTU.DX-1

    Photos are not available for this room type.

    The Milestone

    STUDIO DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVE • 1 Bedroom • 42 m²SUI.EJ-1
    SUITE EXECUTIVEPhoto unavailable2 photos

    The Milestone

    SUITE EXECUTIVE

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-1

    Room amenities

    • Minibar
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • DVD player
    • Trouser press
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE KING BEDTWIN • DELUXE KING BEDTWN.DX-KG

    Photos are not available for this room type.

    The Milestone

    TWIN DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW KING BEDSUITE • CITY VIEW KING BEDSUI.CV-KG

    Photos are not available for this room type.

    The Milestone

    SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    The Milestone

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE PARK VIEWDouble or Twin • DELUXE PARK VIEWDBT.DX-PV

    Photos are not available for this room type.

    The Milestone

    Double or Twin DELUXE PARK VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-PV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE PARK VIEWJUNIOR SUITE • PARK VIEW • 1 Bedroom • 35 m²JSU.PV
    JUNIOR SUITE PARK VIEWPhoto unavailable2 photos

    The Milestone

    JUNIOR SUITE PARK VIEW

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.PV

    Room amenities

    • Radio
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • DVD player
    • Trouser press
    • Satellite TV
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Safe
    • Hairdryer
    • Minibar
    • Tea and coffee making facilities
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    The Milestone

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Milestone

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    The Milestone

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG

    Photos are not available for this room type.

    The Milestone

    STUDIO DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE CITY VIEWSTUDIO • DELUXE CITY VIEWSTU.CV-DX

    Photos are not available for this room type.

    The Milestone

    STUDIO DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Milestone

9.8
Excellent
529 Reviews
Cleanliness
10.0 /10
Service
10.0 /10
Comfort
9.4 /10
Condition
9.6 /10
Location
9.2 /10
Neighborhood
9.8 /10
Value
9.0 /10
Amenities
9.8 /10
100 reviews shown
10/10
Exceptional
05 Jul 2026
lilia
This hotel has THE BEST staff! The best location and the most beautiful tea room.
Food is great. We had breakfast there every morning.
We definitely will go back every year.
Rooms are so quiet and beds are so comfortable
The decoration is so beautiful. There is a small gym with basic equipment to get a good workout.
Thank you !!
Partner
10/10
Exceptional
04 Jul 2026
Gary
Gorgeous traditional hotel with amazing staff!! Our king sized room was outstanding! Savoir bed beyond comfortable. My tip: when leaving the hotel turn right(east) and explore .. turning left( west) is kind of sketchy.
Partner
10/10
Exceptional
23 Jun 2026
Alexandra
Great hotel centrally located with friendly and helpful staff.
10/10
Exceptional
18 Jun 2026
Ireland
Old school and great
Family
10/10
Exceptional
31 May 2026
Greg
This was my second stay at the Milestone. It is a treasure. The staff are helpful, courteous, and friendly. The rooms are spacious and each has its own individuality. It’s also in a great location. Perfect for a nice walk and also close to transportation.
Partner
10/10
Exceptional
17 May 2026
Connor
Excellent stay very close to Royal Albert Hall. Staff incredibly friendly and superb breakfast.
10/10
Exceptional
15 May 2026
Mark
Good Hotel, good location, good breakfast, good service. Our second stay, we will stay again.
Partner
6/10
Pleasant
13 Apr 2026
Paul
There was construction during our stay. Make sure to get a room that is not close to it.
Partner
10/10
Exceptional
20 Mar 2026
Sebastian
Small rooms with low ceilings in a great location. The hotel lobby and staff are excellent and they accommodate me with early check in at 8:30 am! Hard to beat that level of flexibility!
10/10
Exceptional
06 Mar 2026
Mara
Absolutely fantastic from start to finish - stayed here 16 years ago and it’s just as good if not better…..
Partner
10/10
Exceptional
24 Feb 2026
Alfred
Very clean and tidy boutique hotel. The staff was all very friendly and attentive. We had a fabulous stay.
Partner
10/10
Exceptional
22 Feb 2026
Daniel
Nice room
10/10
Exceptional
19 Jan 2026
Guy
Perfect in every way
10/10
Exceptional
16 Jan 2026
Angela
The staff and hotel were excellent couldnt help enough nothing too much trouble. Will definately be staying thrre when in London.
10/10
Exceptional
21 Dec 2025
Loren
Lovely room, great bar, friendly and accommodating staff. Loved it!
Leisure Friends
10/10
Exceptional
17 Dec 2025
Mitchel
Loved our time at Milestone. Excellent staff and rooms. We brought our 20-month old girl and felt right at home. Food and tea were great. Would highly recommend to anyone visiting London wanting to stay in an excellent location.
Leisure Family
10/10
Exceptional
07 Dec 2025
john
Amazing. This is a traditional hotel with immaculate, old skool service and attention to detail. The staff are courteous and polite and do everything to make you feel at home - if only it was! Great location right opposite the park and conveniently situated for transportation. 10 stars!
Leisure Family
10/10
Exceptional
23 Nov 2025
Marion
We absolutely love The Milestone and wouldn’t stay anywhere else in London. Every visit feels like coming home. The staff are genuinely lovely—warm, attentive, and always going above and beyond to make your stay special. The atmosphere is elegant yet welcoming, and there’s a real sense of comfort the moment you walk through the door. It truly is a home from home, and I can’t recommend it highly enough
Business_and_leisure Partner
10/10
Exceptional
20 Nov 2025
Mary
Staff are very friendly and helpful and breakfast
Was great 😊
Friends_and_family Family
8/10
Excellent
09 Nov 2025
Lord Timothy
Gorgeous room (we’d been given a complimentary upgrade). Very polite staff, wonderful hotel. Breakfast was lovely, but I’m glad we had a hotels.com discount as I don’t think it is worth the full price. Love all the artwork around the hotel, and the fact this is the largest single private collection of Sem’s work.
10/10
Exceptional
22 Oct 2025
Curtis
We had a wonderful stay at the Milestone. Our family was traveling with our baby and the staff was incredibly accommodating, providing a crib and excellent service. The staff at the hotel was second to none and catered to our every need. Between the service, the classic London charm, and wonderful accommodations we were impressed by every part of our stay at the Milestone. Five stars. Highly recommend.
Leisure Family_with_children
10/10
Exceptional
14 Sep 2025
Cosmin Alexandru
Perfect!
Leisure Partner
8/10
Excellent
07 Sep 2025
Verified traveler

Home away from home

Wonderful staff and service. Beds are very firm. Great breakfast and decent gym. Very nice spa amenities. Good location.
Self
10/10
Exceptional
29 Aug 2025
David
The stay at the Milestone Hotel was absolutely phenomenal. The most impressive thing about the hotel was that the staff. From Tim as the doorman, and Jorge and Stephen as the Concierge staff, we were well taken care of and they truly represented Milestone's 5 star status. The room was also outstanding with a lot of character. We stayed in the Matisse suite with authentic Matisse artwork. Wow! When we return to London, we will stay at the Milestone...a truly top notch hotel.
Leisure Partner
10/10
Exceptional
22 Jun 2025
Fernando
Service was exceptional and location is excellent.
My only negative is that the size of the bed in the queen rooms is too small...
Leisure Partner
10/10
Exceptional
13 Jun 2025
Graeme
Wonderful hotel, I will be back
Leisure Family
10/10
Exceptional
30 May 2025
Christopher
It really does not get any better!
10/10
Exceptional
24 May 2025
lilia
Stuff is absolutely amazing, helpful and amicable
Location of the hotel is superb
We love this hotel
The rooms are super cute, the restaurant and the tea room are perfectly decorated.
We are coming back for sure.
Leisure Partner
10/10
Exceptional
22 Apr 2025
Amanda
Nothing to not like about this hotel. Very classy, clean and beautiful. Great service too from the door till you check out. Really enjoyed staying there
Leisure Friends
10/10
Exceptional
18 Apr 2025
Adam

Deserving of its reputation

Beautiful hotel full of history. Great views of Kensington Park and stones throw from Kensington High St. Staff are highly trained and service very good. Doorman is exceptional and friendly. Recomended and deserving of its reputation
Partner
10/10
Exceptional
09 Mar 2025
Greg
My stay here was wonderful. The staff is attentive and gracious, seeing to a guest’s every need. I was delighted to see when I returned to my room in the evening each day that it was all prepared for a relaxing evening (light music playing, slippers laid out, a lit candle by the bath, etc).

The rooms are spacious and well-appointed. If you cannot find something, the front desk has it and is eager to help.

The location is easily accessible by public transportation and, of course, is across from Kensington garden, a wonderful green space to walk around.
Business_and_leisure Friends
10/10
Exceptional
25 Feb 2025
robert
Overall probably the best Hotel experience in London over 30 years of visiting regularly on business. This small British hotel is top notch. Literally right across the street from Kensington Palace and Hyde Park. Friendly staff, convenient shops and restaurants surround. The room was modernized with walk in closet and heated bathroom floors. Very spacious for London. Great onsite restaurant. Just great overall. It is a 5 star experience in every way!
Business_and_leisure Self
10/10
Exceptional
10 Jan 2025
Iain
Huge character. Great staff. Stables Bar is superb.
Leisure Partner
6/10
Pleasant
05 Jan 2025
Richard

Small rooms, fusty atmosphere, quite costly

My wife and I didn't enjoy our stay at the Milestone. While the staff was friendly and attentive, we found the room really very, very small - there wasn't really much space to put luggage racks out in the narrow gaps between the edges of the queen bed and the walls of the room. The decor was definitively old-school and fusty. I didn't much like the bathroom either, which - while actually pretty spacious - included one of those old-style showers that wasn't even enclosed, leaving water spraying around the bathroom. Now, some of this is my fault, in that the place was recommended to me by a friend. But I think that friend had gotten upgrades (whether he paid or got them for free I don't know) so his experience was far superior to mine. I paid something like $700/night, and I could have had a much more comfortable experience in a nearby place at half that price. Maybe all their customers are \"money is no object\" kind of people, I don't know. It pains me to say it owing to how friendly the staff was, but I will not be back.
Partner
10/10
Exceptional
04 Jan 2025
Scott
Great stay in a classic hotel
Friends_and_family Family
10/10
Exceptional
28 Dec 2024
Marion
We absolutely love this hotel. The staff are amazing, friendly and efficient and can’t do enough to help. We’ve stayed twice now and both times they exceeded our expectations. Breakfast is the best! Try the pancakes … delicious ❤️❤️. It genuinely feels like you are going home when you go back to this hotel, you get a personal service here you don’t see often these days and we didn’t even have to give our room number as the staff memorise your name and which room you are in!! We will definitely be staying here every time we visit London 👌👌❤️❤️
Business_and_leisure Partner
6/10
Pleasant
19 Dec 2024
David
Certainly don’t get the room you see in the photos. Very expensive for what you get.
Business
8/10
Excellent
12 Dec 2024
Colin
Unable to obtain teabags in room despite two requests!!!!!
Partner
10/10
Exceptional
06 Dec 2024
LINDA

Lovely stay

We loved our short stay and would have liked to have had more time to enjoy the bar etc. Our room was large and comfortable and every staff member we had contact with was very friendly and welcoming. Will definitely stay again.
Partner
10/10
Exceptional
01 Dec 2024
John
Absolutely spot on service as always. Our room upgrade was impeccable, we stay every year and it was also so nice to get a card that welcomed my wife and me and even our dog who also stays with us. All in advance, thank you for a wonderful stay again
10/10
Exceptional
30 Nov 2024
James
We had a wonderful stay at the Milestone. The hotel is historically charming, beautifully, well-appointed with nice amenities. It’s a five star hotel that gives you the feeling of luxury. The rooms are small by American standards -we did have to wrestle with the height of the shower. But, that’s part of the charm of a historic building. The highlight of our stay was the incredible staff. Steve is a true gem and went out of his way to be helpful and courteous. Overall, we found all Londoner’s to be extremely kind and friendly. We will definitely be back.
Leisure Partner
10/10
Exceptional
19 Nov 2024
Rubyni

Fab stay in Milestone - always a great service

It was such an amazing stay! Their service and customer service was amazing!!
Partner
10/10
Exceptional
17 Nov 2024
Ana
Perfect location and excellent service. Would definitely come back, highly recommended, we really enjoyed our stay at the Milestone!
Leisure Partner
10/10
Exceptional
15 Nov 2024
Patricia
We had an amazing stay at the Milestone Hotel, will come back for sure, the staff went above and beyond to accommodate us while staying!
Leisure Partner
10/10
Exceptional
12 Nov 2024
Massoud
A nice hotel
Leisure Partner
10/10
Exceptional
03 Nov 2024
Massoud
Small but clean and quiet
Leisure Family
10/10
Exceptional
01 Nov 2024
Shelby
Perfection!
Leisure Family_with_children
10/10
Exceptional
31 Oct 2024
Nancy
Outstanding service. Great room.
Leisure Partner
10/10
Exceptional
29 Oct 2024
James
A delightful old, but updated hotel in the best location in London. Exceptional staff and attention to detail.
Leisure Partner
10/10
Exceptional
22 Oct 2024
Kaitlin M.
Not only would I stay here again but I would highly recommend it to family and friends! Staff was proactive and friendly. Room was impeccable. Proximity to Hyde Park a bonus!
Leisure Partner
10/10
Exceptional
18 Oct 2024
John
Friendly staff and clean rooms in a great location.
10/10
Exceptional
13 Sep 2024
Ronald
The Milestone is simply wonderful, all of the personal are very very professional, so attentive to ones wishes
Bravo to the Milestone
Partner
8/10
Excellent
08 Sep 2024
Ingrid
I love to come back to my home from home, but feel it's a little more crowded and noisy since my previous visit. An example being what I assumed was exclusive use of the swimming pool and spa areas - as you have to book for an hour - turned out to be a less than relaxing experience with staff in and out whistling, knocking on the sauna door stating they thought I'd left when my robe, etc was still on the lounge chairs, and generally people in and out in the very short time I had to enjoy. Zen - the wonderful Front Desk Manager - was understanding and addressed my concern with a complimentary offering, for which I'm very grateful.

One highlight was discovering a member of the Team who used to be at The Montague hotel, had transferred over to The Milestone. Absolute pleasure to see Jorge again.
Friends_and_family Family
10/10
Exceptional
03 Sep 2024
Elizabeth
The milestone is a truly lovely hotel. The decor is exquisite and the staff is second to none. They worked very hard to make our stay lovely and accommodated our every request. We would definitely go back again. The in-house bar is terrific and a nice place to cap off a long day. This hotel deserves its 5-star rating!
Leisure Family
4/10
Poor
02 Sep 2024
Jinwon
Beautiful hotel
But shower Beth room problem
Not safety
Business_and_leisure Friends
10/10
Exceptional
24 Jul 2024
Lyn
We have never before experienced the excellent level of service the Milestone provides; five stars aren’t enough to rate it.
Leisure Partner
10/10
Exceptional
13 Jul 2024
Chad
The Milestone was exactly what I hoped. 5 star service, clean, and friendly attentive staff. Food quality was exceptional. Room was a little smaller than expected but that had no bearing on enjoyment. I’ve already recommended it to friends.
Leisure Partner
10/10
Exceptional
07 Jul 2024
Gary
Excellent!!
10/10
Exceptional
05 Jul 2024
Jeremy
The Milestone is by far my favorite hotel in London. The neighborhood is almost as wonderful as the hotel staff.
Leisure Partner
10/10
Exceptional
28 Jun 2024
Carolyn
Absolutely incredible hotel — would give it more stars if I could! The service from staff was the best in the business. Would go back anytime we are near London.
Leisure Family
10/10
Exceptional
26 Jun 2024
Marion
Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival
In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we return to London ❤️❤️❤️
Business_and_leisure Partner
10/10
Exceptional
21 Jun 2024
Bartholomew
The Milestone is perfection. The hotel is lovely - beautifully decorated on a charming block across from Kensington Gardens. I had a wonderful upgrade to a suite from booking via Expedia. What makes the hotel special is the superlative service. I've never experienced better anywhere.
Leisure Self
10/10
Exceptional
12 Jun 2024
Jorge

One of the best hotels in London

Great people at a great hotel. Great location.
Partner
10/10
Exceptional
07 Jun 2024
Susan
Cannot say enough about the wonderful experience we had here.The hotel is a classic first rate boutique hotel. Beautifully furnished with beautiful Elie Lambert paintings and lovely attention to detail right down to fresh flowers in the elevators. My sister and I felt like family, fussed over and treated like princesses for the week we spent at the Milestone. Staff is first rate, kind and funny like the best kind of family. The rooms are extremely comfortable with comfy bedding and lovely amenities such as Floris soaps, lotions and hair care products. Despite being full at the time of our stay, we never heard a peep from neighboring rooms. The two doormen Steve and Tim sent us off in the morning and welcomed us “home” each evening like doting uncles. Angelo in the Stables Bar was a wizard with the cocktails and exceptionally charming. Highly recommend the Milestone… I look forward to returning.
Leisure Family
10/10
Exceptional
30 May 2024
Cecilia
When deciding what hotel to stay in while in London, The Milestone has been on my list for ages. And boy, did it live up to expectations. When the porter greeted me with \"welcome home\", that's exactly how I felt. That I was home. My room was small but very well-appointed (even had a bidet) and the bed was like sleeping in a cloud. There was nothing about this stay that was not top-notch. If I am able to again in the future, I would most definitely stay here again.
Leisure Self
10/10
Exceptional
28 May 2024
Carrie
Lovely hotel, friendly and attentive staff, excellent location! Would definitely stay here again.
8/10
Excellent
26 May 2024
Verified traveler

Service is exemplary

The service at the hotel is exemplary. They take very good care of you and of the hotel itself. Everything is spotlessly clean. The decor, however, might not be for everyone. It has changed quite a bit since our last visit.
The location is excellent, right across the street from Kensington Park and well served by transit.
Friends_and_family Friends
10/10
Exceptional
30 Apr 2024
Briana
Was sad to not be given the upgrade without a price but the hotel aside was perfection and we will absolutely go back.
Leisure Family
10/10
Exceptional
20 Apr 2024
William
The level of service we received was world-class!
Leisure Family
10/10
Exceptional
11 Apr 2024
Caryn
Fantastic property
Leisure Friends
10/10
Exceptional
11 Apr 2024
Caryn
Excellent Staff!
Leisure Friends
10/10
Exceptional
07 Apr 2024
Rory

Ethereal

Cannot be compared to any other luxury hotel I have stayed at previously. Exceptional in every way. Everything down to the finest detail has been considered and catered for to ensure the best possible stay.

Nothing is 'conventional', staff are very friendly and attentive, able to gauge how you are feeling and recommend/cater accordingly. Only a good working environment could foster this atmosphere.

I am (almost) ashamed to admit I spent the majority of my time with Angelo and his team in the confines of the enchanting barroom, lured by the espresso martinis and good banter.

I grew up in hotels and guest houses as a child in St Andrews - but the Milestone is in a different league entirely.

The head porter (whose name escapes me) - was an absolute gent, and deserves an honourable mention.

Wouldn't look elsewhere for my next stay!
Self
10/10
Exceptional
29 Mar 2024
Jalel
I would definitely return
Leisure Partner
10/10
Exceptional
21 Mar 2024
Mark
The service at the Milestone Hotel is excellent, many hotels claim to give good service but the Milestone is one of the best. Lovely hotel, great location, fabulous bar, a great welcome, lovely room and as stated already, Excellent service. Staff are motivared, well informed, well trained and sincere in their desire to ensure you have a great stay. We will be back & highly recommend. What more needs to said!
Leisure Partner
8/10
Excellent
09 Mar 2024
Paula

Very professional team

This is a beautiful hotel with very friendly, professional staff. The only reason I did not give 5 stars for everything is that we had informed the front desk that the water in the shower would turn scalding hot to ice cold without any warning. This is a very dangerous situation as we were worried that we would be burned. We were told the situation had been remedied but alas, the same thing happened the next morning. Upon reporting this, the front desk got right to work finding us a new (lovely) room and told us that they would move our things for us while we were out. The new tool was spacious and beautiful and the shower was terrific. The people at this hotel are lovely and couldn’t do enough for us. The location of this hotel is perfect for visiting all of the museums.
Friends_and_family Family
10/10
Exceptional
03 Mar 2024
Maria Anna
The staff went out of their way to assist in any travel recommendations….
Leisure Friends
10/10
Exceptional
25 Feb 2024
Verified traveler

Worth Every Penny

Beautiful hotel with Incredible staff. Every little detail is considered and it’s clear to see why it’s a 5 star service. It’s a rather small hotel and some rooms can be a squeeze but it’s a very cozy and personal hotel, each room is uniquely themed and decorated to a high standard. There is a very clean gym, small pool and sauna which were just an added bonus to this fantastic hotel. All in all, I will definitely be staying again, it was a real treat and I will remember this stay for years to come.
Business Partner
10/10
Exceptional
31 Jan 2024
Rebecca
Staff was great!
10/10
Exceptional
01 Jan 2024
Andrew
Staff are amazing - Great location opposite the park. They made us and our dog feel very welcome during our stay.

Leisure Pet
10/10
Exceptional
24 Nov 2023
John
Location and elegant
Leisure Family
10/10
Exceptional
01 Nov 2023
Carolyn
It was beautiful and we were treated like royalty.
Leisure Friends
10/10
Exceptional
17 Oct 2023
Alberto
Great experience
10/10
Exceptional
04 Oct 2023
Chunyue
The staff here are experts in hospitality, the best of the best. We enjoyed our stay here very much. From walking into the hotel, we felt welcomed and taken care of. After checking in, we were given a tour of the hotel, and were offered welcome drinks. The entire team was very professional and knowledgeable. They were always just a phone call away and would get your requests sorted. The amount of attention they put into the little details really made this place stand out.

If you are looking for a home away from home, this is it!
Leisure Partner
10/10
Exceptional
17 Sep 2023
Lisa
The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.
Leisure Partner
10/10
Exceptional
16 Sep 2023
Federico
I was glad i chose this hotelfor a third stay
Leisure Family
10/10
Exceptional
04 Sep 2023
Ronald
Very nice all around
The staff were all incredible!!
Fran our concierge, was as always, the best!!!
Palio in the dining area was just great!!!
Leisure
10/10
Exceptional
09 Aug 2023
Armando
This is what hotels used to be like 100 years ago. The staff are remarkable, they remember, they care, they inquire. These are pros, people who are professionals, and what they do. Housekeeping staff are out of this world, I've never seen a room that clean. The gentleman with the top hat, who welcomes you every day, makes you feel like you're coming home. The cuisine in the bar or just fantastic. Save up your money and stay there instead of some other place.

This is the only the hotel in London. I'll ever use again.
Leisure
8/10
Excellent
23 Jul 2023
Nigel

Marvellous - but don't tell anyone!

Love the hotel. Location is not an issue as transport links in London are good on non strike days. Its a 10 min walk from the nearest tube and a change is needed to get to any shopping area. Great staff and service, lovely little bar and the glass of champagne brought to our room whilst we unpacked was lovely! The restaurant is really lovely too with generous sized breakfast portions. Regrettably one main course at dinner was served luke warm at best which is a shame in an otherwise pretty perfect hotel
Partner
10/10
Exceptional
22 Jul 2023
Melonie
Superb once again room super food fantastic see you soon
Partner
10/10
Exceptional
19 Jun 2023
Judith
I loved this property! Staff was amazing, knew my name by the first evening. Very helpful with getting transportation and made me feel very welcome.
Leisure Self
10/10
Exceptional
31 May 2023
Patrick

Perfect!

Maybe the best experience and service found in any hotel in my many travels. Thank you to the entire Milestone team (especially the bartenders!)
Partner
10/10
Exceptional
26 May 2023
Catherine

Highly Recommend!

The Milestone Hotel was amazing. Clean, comfortable, super friendly staff. Would highly recommend.
Partner
10/10
Exceptional
01 May 2023
Thomas Michael
This was our third stay at the Milestone. It is the hotel against which we compare all others. But, these days, we don't bother to compare. We just book the Milestone.
Leisure Family
10/10
Exceptional
17 Mar 2023
Alexander

Best Hotel in London

The Milestone is wonderful! No other word to describe it. The staff are so attentive and friendly, they really do make you feel right at home. The room was incredibly comfortable and quiet. And we loved the spa facilities - you have to book your 1 hour slot but then you get the whole place to yourself - we did the sauna and the pool on each morning after breakfast for an hour and it felt like a private retreat just for us. The breakfast is also brilliant, with plenty to choose from, including cooked breakfast and continental options. But the real star of the show is the design and decoration, from the speakeasy style of the back bar, to the elegant restaurant, and wood panelled antique feeling lobby. The hotel just oozes style and comfort. And the staff top it all off. We will only ever stay at the Milestone from now on, whenever we are in London.
Partner
10/10
Exceptional
05 Mar 2023
Helen
The reputation for amazing customer service is justified, the entire staff team were wonderful and made us feel like they'd do anything to make our stay better. It definitely felt like a luxury experience.

What I wasn't expecting was how small the bar area was, and how not very comfortable it was. We struggled to find somewhere in the hotel to just sit and relax, the rooms and spaces aren't big. We ended up going outside the hotel to eat and relax, which we didn't expect, but there are plenty of good bars and restaurants nearby.
Leisure Partner
10/10
Exceptional
03 Mar 2023
Kerri
This small, boutique hotel is quintessential London! It has a Victorian vibe and the waitstaff treat their guests like royalty. It’s a stone’s throw away from Kensington Palace and Sir Albert’s Hall! I highly recommend the Milestone Hotel!
Leisure Family
10/10
Exceptional
02 Mar 2023
MICHELLE YVONNE
We stayed at the Milestone for 5 nights based primarily on reviews. From the moment you arrive you feel welcomed by the doorman, the front desk staff to the concierge. It was a pleasure to be greeted by name when returning or coming down in the morning.
The room was impeccable, clean and inviting. Turndown service each night was a welcome treat. The bathroom was clean with a powerful shower with abundant hot water. 2 different robes - 1 waffle/1 plush are available for your relaxation. There were 2 bath towels and 2 bath sheets iin addition to the usual face and wash cloths.
There were two hiccups - our remote was not working for the TV and the engineer quickly came and reset the box. The second time the bathroom door got stuck and the same engineer returned within minutes. Finally my mother fell on our way back to the hotel. The staff helped with her evaluation and called their own emergency line to help give guidance on whether or not we should go to the emergency room.
The food in the restaurant is excellent! If you are there on the fourth Sunday of the month -the Sunday Roast is phenomenal!! The service by the restaurant manager again excellent.
The hotel is located across from Kensington Gardens thus an nice pleasant park for walking. It is near Kensington High Street with several restaurants, coffee shops and stores in walking distance.
The perfect small hotel with personalized 5 start treatment and accomodations. I would definitely return!!
Leisure Family
10/10
Exceptional
27 Jan 2023
Oscar
Amazing location!
Leisure Family
10/10
Exceptional
17 Jan 2023
Frank
Have stayed there many times, planning on staying there many more. Staff are the best!
Leisure Family
4/10
Poor
16 Jan 2023
Roberto

Dead red roses - a sorry sight and tale!

Having previously stayed at The Milestone, I was expecting the same level as previous experiences. Sadly, this was not the case. Walking into reception to see two huge displays of dead red roses, summed up our experiences really. The staff were all helpful and polite but over all, a very poor experience. We asked for a twin room, it was not twin but a zip link bed unzipped, so may as well not have bothered? The first night/next morning we had no cold water, the hot water was at thermo nuclear level hot, so we were unable to take a shower/bath. This however was quite quickly sorted, but begs the question, why wasn’t it checked beforehand, as they obviously knew there was an issue to sort it so quickly? The second morning, our friends were woken twice, at 6:00am and 6:30am, by early morning calls from reception. Again, this was dealt with, but shouldn’t have happened. On our last morning, breakfast was a disaster. We ordered, waiting 20 minutes, then everything arrived together - fruit; toast;porridge and full English breakfast! Obviously we sent back the hot items, which were then returned to us later. When I say returned, exactly the same breakfasts were brought out, cold and solid, so we sent them back again. Once again dealt with but all in all, not the kind of things you would expect from a 5* hotel? Our bills were also incorrect at check out, and three tries later, we’re corrected. The hotel, like the dead roses in reception, has seen better days!
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Location & surroundings

The Milestone
1 Kensington Court, 1, London, United Kingdom

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The Milestone

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