Name: Kensington House Hotel
Address: Prince Of Wales Terrace, 15-16, London, W8 5PQ, GB

8/10

Excellent

24 Jul 2026

Kirsty

Good size room, nice and bright. Breakfast very good and freshly cooked to order with decent portions.

Maintenance and smashing needs attention - neither of bedside lights work, no phone in room to notify staff at night, one light has wrong type of plug for socket, no uk socket by bedside for phone chargers, tv connection not good enough to use the streaming services on offer.

10/10

Exceptional

23 Jul 2026

Catherine

Lloyd was amazing! Went above and beyond to make sure our stay was great

10/10

Exceptional

19 Jul 2026

Anya

Great hotel in a very convenient part of London. Highly recommended!

Self

4/10

Poor

16 Jul 2026

John

Just don't go there
The air conditioning controls were a mystery

Partner

10/10

Exceptional

09 Jul 2026

Victoria

It was in a great location and it was super safe place to be as a solo traveler.

Self

10/10

Exceptional

07 Jul 2026

Gemma

The room was spacious and spotlessly clean and more importantly IT HAS AIRCON! It was 30 degrees outside when we stayed but our room was already cooled to 17 degrees when we arrived, SO welcoming on such a hot day! The only little niggles we had -Room wasn't ready on arrival but we were early so that was possibly on us and you HAVE to show ID on arrival or you're not getting in. Luckily I had a picture of my drivers license otherwise we would have been sent on our way.

Partner

4/10

Poor

06 Jul 2026

Brian

Breakfast is a private cafe in the hotel. We thought we had breakfast included but found out we had not. Cafe open to outsiders and prices are very high. Two breakfasts that we would normally have at Hotel came to £54!!! First room was awful so you did not even have a chair. We complained and got moved for second night but no staff available until after 10 am weekends. Won’t be going back

10/10

Exceptional

04 Jul 2026

andrea

I had a great stay at the Kensington House Hotel during my solo trip to London. I stayed for a week and couldn’t have asked for a better experience. The location is fantastic, close to everything I needed, yet still felt calm and safe, which was really important to me traveling alone!

The hotel itself was comfortable, clean, and welcoming. I always felt at ease coming back after a long day of exploring, and the staff made check in and check out super easy.

Overall, it was the perfect place for a solo traveler, convenient, safe, and cozy. I would definitely stay here again!

Self

6/10

Pleasant

04 Jul 2026

Chery

Good

Self

6/10

Pleasant

30 Jun 2026

Rob

Nice rooms, staff were friendly but difficult to communicate with, especially in the restaurant. We asked for a lemonade but the girl had no idea what that was, when we said a sprite or 7up she still had no idea. Her colleague came over and explained they didn’t have that, we asked for an orange juice instead but they didn’t have that either. They seemed to only have a smoothie for £5.99, which was all very bizarre.
We asked the guy in reception if the restaurant was air conditioned and he replied he didn’t know!
Check-in also insisted on ID, which might be a hotel policy but it’s not a necessity for British people to carry it.
Wouldn’t stay again.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

David

The staff was very kind, especially Mustafa, the young man who Helped with the luggage. He had to carry heavy luggage up the outside stairs all by himself. He was very congenial and kind.
A slight disappointment was the time I asked for a printed copy of my hotel receipt, it took management 2 days to comply to my request.

Partner

2/10

Poor

26 Jun 2026

Benjamin

Wow. Where to begin. We got to the hotel about 3p on Monday 6/22/2026. They showed us a room on the ground floor that was stinky. We asked for a different room, were given 304. The high point was the strong A/C -- only installed 1-2 weeks previously. There were three windows on one wall with shades that did not operate -- all the threads were broken. The beds were soft. But the worst problems was the bathroom -- toilet, sink, and shower. We noticed that when we flushed that toilet that first night, water burbled up from the shower drain. If you ran the sink water -- which flowed at high volume -- water backed up in the shower. I left a written note on Tuesday morning -- the tiny front desk was not manned -- describing the problem. I got back late from dinner on Tuesday, same guy said problem fixed. No difference. I left another written note on Wednesday morning, warning they would have a serious sewer backup problem if not addressed. Saw same front desk guy that evening. No improvement. I did not bother with a note on Thursday. As I predicted, on Friday morning, my shower was gurgling -- water from another room, and backed up, with fecal matter (e.g., toilet contents). I did not dare shower, and left the room about 8:00 a.m. to avoid a likely sewer backup flood. A serious health hazard. And the phone numbers posted in the lobby did not work. REMOVE THIS LISTING! --Ben, Seattle, been to 60 countries, worst hotel experience ever.

Partner

8/10

Excellent

22 Jun 2026

Danny

Very spacious and comfortable room with high ceiling and comfortable bed.
The room have a cozy area with sofa and desk.
The staff was friendly and helpful.
There was construction going on at the part of the hotel so all the carpets were covered with the plastic and the place have strong construction site vibe.
Also, somehow the room was not maintained during our stay.
Otherwise we enjoyed the stay and location.

Partner

10/10

Exceptional

18 Jun 2026

Paul

Great location

Self

2/10

Poor

08 Jun 2026

David

About the worst hotel experience ever - DONT STAY HERE! Staff was completely unhelpful/ not authorized to resolve issues (they pointed at a sign with a customer care number to call, but it required international dialing which we didn't have). Hotel interior was under construction with noise, mess, ladders in way that required moving, carpets covered in utility paper, etc. - none of this was disclosed prior (and should have been). No AC! (also, not disclosed!) - our lower level/basement room was stifling hot. We requested a fan which was inadequate at cooling room. When I asked for compensation for the above - again unhelpful staff just pointed at sign to call customer care. Shower drained poorly. Bathroom power outlet didn't work. We even had to ask multiple times for more toilet paper! Our room (103) the window barely stayed open and the curtain fell from top and could not be raised (so further contributing to room darkness and dankness!). The only bright spot was the location was good (near park/palace/etc) if desiring Kensington area.

Partner

2/10

Poor

06 Jun 2026

Diane

There was no air conditioning and the windows did not open. There was a heat wave at the time and the conditions were unbearable. The staff was rude. I reserved for five nights but was unable to stay past one. There was no place to store medication that needed to be kept at least at room temperature, so my medication went bad. They were unwilling to provide credit for the time I did not stay there. The pictures shown of the room did not match what the room actually looked like. I was in the UK four weeks and started in many places over the four weeks time. This hotel was by very far the worst of the places I stayed in the UK and the worst I’ve stayed in throughout the course of my life, with one exception when I was a teenager.

Self

8/10

Excellent

05 Jun 2026

Steve

A nice enough hotel though a few renovations going on. Was well priced for the area and the breakfast was nice. Would definitely stay again.

Self

8/10

Excellent

05 Jun 2026

Sarah

Location was wonderful, Hotel was very low key, nothing fancy, super near to transportation and Kensington Gardens. However, under construction so no air conditioning, windows could open some and area was quiet. Breakfast cafe was lovely in the morning.

Partner

2/10

Poor

04 Jun 2026

Stuart

Our stay was overshadowed by a serious incident and the hotel’s disappointing response afterwards.

At approximately 12:30am, my wife and I were woken by repeated knocking on our room door. After several attempts, a member of staff then used a key and attempted to enter our occupied room. At the time, we had no idea who the individual was or why they were trying to gain access, which was understandably unsettling.

The following morning we discovered this was the result of an error made during check-in. While we accept that mistakes can happen, we expected the incident and its impact to be taken seriously. Instead, we were repeatedly told it was an “honest mistake”, had to explain the situation multiple times, and a promised callback never happened.

Our concern is not simply that an error was made, but how it was handled afterwards. Being disturbed in the middle of the night by someone attempting to enter your room raises obvious security concerns, yet the eventual offer of 5% compensation felt wholly inadequate and failed to reflect either the incident itself or the poor complaint handling that followed.

Prospective guests can make their own judgement, but based on our experience, the response fell well below the standard we would expect from a hotel.

Just as an addition, the hotel was essentially a construction site.

6/10

Pleasant

03 Jun 2026

Bill

The property was undergoing refurbishment which we were not made aware of. The tiny lift was difficult to access due to workmen during daytime. The room was not serviced after day one and had to ask at reception for fresh towels. No water replaced . Small room on 3rd floor. Blinds broken and no plug in washbasin. No phone in room and reception not always manned.

Partner

6/10

Pleasant

03 Jun 2026

Graham

I appreciate its London prices but the place was very amateurish in the way they dealt with the whole visit. Pleasant staff, but I was not impressed. The place was being refurbished yet we were not notified of that before arrival. The breakfast is provided by another company which would not allow breakfast even though I had confirmation that it was included (thankfully Hotels.com did reimburse me) but still very embarrassing. I could go on but I am sure they will improve

Partner

2/10

Poor

31 May 2026

Peter

We had a terrible experience. We and other guests were exposed to toxic chemicals used in a deep cleaning process which was halted by the Borough health authorities. The hotel should have been closed during this cleaning of which we were not advised. We do not recommend this hotel.

Partner

10/10

Exceptional

30 May 2026

jason

Great location

Self

6/10

Pleasant

24 May 2026

Andrew

This hotel is going through some renovations which is needed. The bathrooms are dated, the lift is tiny and the hallways are narrow with multiple doors to bypass. We arrive during the heatwave and even though there was an AC unit, it didn’t work and we relied heavily on the fan at night to sleep. They were very stingy with their towels. I also wish there was a small fridge in the room. The location was great though, tucked off a busy street so it was quiet and Hyde park was across the street. Lots of restaurants and shopping as well, very central location.

Friends

10/10

Exceptional

20 May 2026

Christopher

Room was clean, staff very nice, breakfast was good .

Self

6/10

Pleasant

13 May 2026

Ann

Will be nicer once the refurbishments are complete. At the moment, although clean, there needs to be work on some of the fixtures and fittings. Our room was not made up by 3:00pm on the second day and as we needed to rest before going out again at 5:00pm we didn’t make a fuss. Staff were pleasant.

Friends_and_family Family

8/10

Excellent

08 May 2026

Judith

The location is excellent, though a little far from a tube station. The staff were all extremely friendly and the rooms were nice, though the bathroom was quite small. Great shower though, so no real complaints there.

We had breakfast one day and it was really good. Only cons would be 1) the room got a little hot with only a ceiling fan to try and help and 2) not the cleanest -- though not offputting either, just a bit of dust etc.

We liked it and would book again.

Partner

8/10

Excellent

07 May 2026

susan

There was no AC during my stay but they are supposedly having it installed. There also wasn't any service to the room. The area is wonderful and quiet though which is why I choose hotels in the Kensington area.

Self

4/10

Poor

03 May 2026

maxine

Check-in and the room were good, Unfortunately there were no staff on duty in the morning and on calling the helpline we were told someone was arriving, After waiting an hour they had still not arrived and a long term guest told us they never arrived before 11.
The left baggage capacity is not sufficient (it is a few lockers) so if they are full you cannot leave your luggage. The information provided by the hotel is inaccurate and the facilities described are not provided.

Friends

8/10

Excellent

03 May 2026

Brett

Great location for a stay in Kensington. Walkable to many museums and sights! For those looking to charge multiple items, be aware that outlets are limited.

10/10

Exceptional

01 May 2026

ELENA

Clean nice and quiet room, nice and helpful staff, wonderful location.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Margaret

Clean room, welcoming staff, good breakfast facilities, convenient for park and exhibitions

Self

6/10

Pleasant

28 Apr 2026

David

I have mixed feelings on the hotel. The positive is first the location, close to Kensington Park and two Tube stations. Staff were friendly and for the location a great price. The attached cafe offers a great breakfast selection at reasonable prices for central London. On the negative, it’s an old building with small and oddly configured layouts. We changed rooms as the bathroom ceiling in our first room had a lot of mold. The shower curtains in both rooms should have been washed or changed ages ago as they were very mildewed and discolored. Both in the same category and very different size. Positive is they appear to be install AC splits, which I am sure are much needed in summer.

Partner

8/10

Excellent

27 Apr 2026

Catherine

Nice place to stay for a night, breakfast wasn’t buffet but order and pay for plates like any cafe. Elevator was tiny but got you were you needed to be although not sure call button worked as could never get the loft when I needed it. Overall was ok could have done with a deeper clean round bed top of bedside tables and shower. But good size rooms oh and think window was broken but I preferred fresh air and there was really good sliding sound proof windows inside you could use so not a problem. Only thing is you need your passport to check in with. Had no idea and didn’t have all I can say is lucky the husband was home! That was a nightmare as couldn’t check in until they saw it. Really should be made very clear when you get your check in details. Convienient location.

Family

4/10

Poor

24 Apr 2026

Lynette

Check in experience was really poor. I didn’t have my passport as I didn’t think I would need it to travel from Wales to England. We were eventually allowed to check in after 45 mins and speaking twice to customer services using my husbands driving license. We were not the only guests in this situation.
An email from the hotel with check in procedures before arrival would have helped.
We had booked a deluxe double room, described on the hotels website as having dressing gowns, tea and coffee making facilities ( we only had one cup and no dressing gowns) we also only had one hand towel. The room we were in was certainly not one of the rooms displayed on their website as a deluxe double room. It was a small double on the top floor. One of the pictures had fallen down, the position of the tv was not the best and there was no chair.,
I will say that the room was clean and the bed was comfortable. The location is excellent.

Partner

10/10

Exceptional

21 Apr 2026

Dawn

Clean, quit and convenient for our trip to the Albert Hall. Receptionist extremely helpful and lovely.

Family

8/10

Excellent

18 Apr 2026

TRACEY

Location fantastic
Rooms a little tired

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Tanya

It was great staying at Kensington house

6/10

Pleasant

04 Apr 2026

Ross

No tea bags, and no one to ask for any (even more reason to make sure everything in the room is in order if they operate with minimal staff).

2/10

Poor

31 Mar 2026

Ying

Bathroom was dirty, staff was not very helpful, our light fixture was broken, along with the TV. You are expected to purchase your own water, there is not hydration station at the property. RECEPTION IS NOT 24/7, there is typically one person at a time so if they are out, no one is there to assist. Lift is small and extremely slow, if you have a lot of luggage and are on a top floor you will have to wait or use the stairs every time.

Reception is not reachable by phone you have to walk down to speak with them, but their hours are 9am-12am.

Partner

10/10

Exceptional

31 Mar 2026

Tarik

Perfect stay in a great location in Kensington. Clean, great room and warm welcome from the friendly team.

Partner

8/10

Excellent

27 Mar 2026

Andrew

All good no issues

Partner

6/10

Pleasant

24 Mar 2026

Jan

The blind fell off, it wasn’t attached only perched

10/10

Exceptional

23 Mar 2026

Renee

Location is excellent. One block from Hyde Park.

Family_with_children

6/10

Pleasant

22 Mar 2026

Melissa

The Reception staff were very welcoming. We were given a basement room (102). The radiators had been left on max so the heat was stifling. There was one single glazed window that opened on to basement steps leading up to the road. It did not stay open by itself and it felt unsafe to have the accessible window propped open to reduce the temperature when we slept. The blind didn't have a mechanism to raise it, so there was no natural light during the day. There was a safe, but it had a low battery and was not attached to the wall. Completely useless. I would not have felt safe staying in this room as a lone traveller.

Partner

6/10

Pleasant

17 Mar 2026

Jenna Rae

The first room I was given was dirty like someone was staying there. And looked nothing like the photos online. I was walked in on twice by cleaning staff “trying to get the room ready” when it was already confirmed to reception that they had cleaned the room. I was given another room and it was much better but conditions were still not amazing. I understand the price and the area was nice so I was happy to continue my stay. Loay at reception was very kind and helpful throughout my 10 day stay. Overall the hotel was cute and charming but not 100% operating well and wasn’t super pristine.

Self

10/10

Exceptional

13 Mar 2026

Marwan

The location was perfect

Self

8/10

Excellent

10 Mar 2026

Loretta

Very Posh area. Beyond pleased with the staff!!

Family

10/10

Exceptional

05 Mar 2026

Sarah

I had a single room in this lovely cosy hotel, there was everything I needed in the room.

Self

10/10

Exceptional

01 Mar 2026

Ripudaman

Room was very clean, quiet neighborhood the white noise machine was a bonus!

Family

10/10

Exceptional

25 Feb 2026

Miguelito

Staff was great

Partner

8/10

Excellent

23 Feb 2026

Debra

Staff extremely courteous and helpful. Clean room.

Self

10/10

Exceptional

22 Feb 2026

Dayanna

Cozy room perfect for two people. Very accommodating when our flight got delayed and helped us rebook our same room. Perfect location, close to trains and buses, and right off the border of central london. All of your essentials can be found right around the corner. Friendly staff! Would definitely recommend

Partner

2/10

Poor

22 Feb 2026

louie

The room was not cleaned properly, was promised a city view but we couldn’t even see out of our window, we only had 2 plugs, the rest were European plugs. The staff were always just sat down on there phones and when we asked for towels because our towel stunk of semen, she took about 30 minutes. I wouldn’t not recommend.

Friends

6/10

Pleasant

21 Feb 2026

Grace

staffs are lovely and location is good but the rest is rubbish. dirty bed and towels. small room and inadequate toiletries. won’t book again.

Partner

10/10

Exceptional

17 Feb 2026

Giulia

Great

10/10

Exceptional

14 Feb 2026

Muhammed Siddik

The room was clean and quiet and the staff were very nice. I would definitely stay again here in my next trips as it is also quite close to city center.

Leisure Self

10/10

Exceptional

13 Feb 2026

Alma

Room clean and staff very friendly

8/10

Excellent

11 Feb 2026

Suzanne

Very friendly staff and helpful. Secure property. Location brilliant for what I needed. Clean.

Self

8/10

Excellent

07 Feb 2026

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Business Self

2/10

Poor

07 Feb 2026

Amanda

Woke up covered in bed bug bites. Bathrooms were absolutely disgusting. The front desk staff seemed less than interested in asking about why I was checking out early and had no follow up when I told them there were bed bugs in the room. Not even an offer to refund the two days I wouldn’t be staying in their unhygienic accommodation. Pathetic.

Leisure

10/10

Exceptional

03 Feb 2026

Jill

Great location, comfortable room, good bathroom and peaceful

Business

10/10

Exceptional

24 Jan 2026

Courtney

Great location directly across from Kensington Palace. Close to a bus stop and train station. Friendly staff. Very small room but exactly as it was advertised. Perfect for one person.

Leisure Self

10/10

Exceptional

23 Jan 2026

Ralton

Great location and staff was extremely helpful!

Leisure Partner

8/10

Excellent

14 Jan 2026

Adam

Room was clean enough, but quite basic. The staff were friendly and welcoming and the location was great. Would happily stay again.

10/10

Exceptional

10 Jan 2026

Emma

Clean room

10/10

Exceptional

09 Jan 2026

Nicole

Staff was lovely and helpful. They allowed me to check in a bit early, which was particularly kind as I found myself suddenly without a place to stay for the night. Room was clean and had everything I needed.

Leisure Self

10/10

Exceptional

09 Jan 2026

Olabode

Had a pleasant stay no complains

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

Esra

The hotel facilities were very good, and I was satisfied with my stay. The two gentlemen at the reception were extremely helpful and friendly throughout my visit. I would especially like to thank Mr. Loay for his kindness and support.

10/10

Exceptional

06 Jan 2026

James

Upon arrival, the receptionist was very polite and it was so quick to check in. The room was ideal for a solo traveller staying for one night. The room, wardrobe and shower room / toilet was all very clean with no complaints. The location was exceptional being such a short walk to Hyde park, Harrods, public transport

Self

10/10

Exceptional

04 Jan 2026

feng

Nice quiet neighborhood, nice little room with enough racks, shelves to put stuff on.

Leisure Self

10/10

Exceptional

03 Jan 2026

Simon

Great location, friendly staff, spacious room with luxury toiletries. Couldn't ask for more!

Leisure Self

6/10

Pleasant

17 Mar 2020

Verified traveler

Great location.

Great location for Royal Albert Hall, Hyde park, and Kensington area. The hotel is very nicely presented. The downside for us was the small room.

Partner

10/10

Exceptional

03 Mar 2020

Verified traveler

Refurbishment continues at a good pace. My room was freshly done, quite lovely, and remarkably spacious. Staff was on hand to check me in, even long before normal check-in hours, and did not charge me a premium for early check-in (about 2 hours early). They had a little difficulty finding my prepayment record, but gamely continued searching the system until they found it. The location is absolutely stunning, half a block from Kensington Gardens and only a five-minute walk to the restaurants and shops on Kensington High Street. This hotel is an excellent quality for the price, and I will certainly stay here again.

Business Partner

10/10

Exceptional

27 Feb 2020

Verified traveler

Kensington House is a small, quiet, comfortable place to stay!

Friends_and_family Family

8/10

Excellent

25 Feb 2020

DB

Staff is super nice & helpful. The breakfast is excellent with a wide variety of buffet style offerings. Older building could hear the people upstairs walking around all night. Thankfully they were kind enough to move me to a quieter room. Carpets are worn in the room. Perfect location near Kensington Palace.

Leisure Self

8/10

Excellent

17 Feb 2020

William

Enjoyable stay

Great location near Kensington Palace. Nice old house. Pleasant personnel. Good (not amazing) breakfast. Everything in good/great condition except that the carpet in our bedroom needed to be replaced (old and dirty). Small room (par for the course).

Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

Comfortable stay. Everything there that i needed for 2 night stay

Leisure Partner

6/10

Pleasant

08 Feb 2020

Verified traveler

Very small, run down old rooms, our window opened up to the dumpsters which wasn’t great. Otherwise okay stay I guess, staff were friendly

Leisure Friends

8/10

Excellent

21 Jan 2020

Verified traveler

The property wasn't quite as impressive as the picture, rooms and facilities clean although small, however did appeared a little shabby

Leisure Partner

6/10

Pleasant

14 Jan 2020

Diana

Overall great place and price but...

Great location and amazing breakfast for the price of the stay but as usual single room very small though spotless. However television not working. No info re wi fi sign in either in the room or on the card holding the key. Apparently it was in reception but not pointed out. No way in the room to contact reception to ask so any query like this meant a trip 4 floors down to reception. Having said all this for £50 it was amazing value and I would recommend and will certainly stay again.

Self

10/10

Exceptional

20 Dec 2019

Verified traveler

Fantastic service, great hotel

Service was fantastic and the receptionists were very helpful and accommodating. Breakfast was very good and room was very nice and comfortable. Great value for money, would highly recommend. :)

Self

6/10

Pleasant

25 Nov 2019

Verified traveler

Ideal location for Royal Albert Hall

Older hotel with friendly staff and decent continental breakfast. The bed was comfortable and nice clean bathroom with lovely white soft fluffy towels, good shower with loads of hot water. The room itself was smaller than expected and downside, there was no drawers only shelves inside a small cupboard which was impossible to put anything in as the shelves faced sideways not to the front with a few hangers for hanging clothes above an ironing board with iron on high shelf above. There was coffee,tea and kettle and bottle of water. Wifi reception was a problem as kept buffering when trying to watch a tennis match. Excellent location for Royal Albert Hall about 7-10 minute walk.

Self

10/10

Exceptional

25 Nov 2019

Bill

This is a lovely hotel in an even lovelier area. The room we had was adequate though snug, no extra room for sure. The bathroom was spacious by London standards. The furnishings were adequate though a dresser would have been helpful. The bed was very comfortable.

The hotel serves a lovely breakfast that surpassed our expectations. The hotel staff was friendly and helpful.

Overall, the hotel is well worn and adequately kept up.

The location is fabulous, just blocks from Kensington Gardens and the Palace. A decent walk to the tube station and many restaurants to choose from in the area makes it a convenient location.

Leisure Partner

8/10

Excellent

24 Nov 2019

Verified traveler

They try to create a home from home atmosphere. Very peaceful spot but near bus routes.

Leisure Partner

10/10

Exceptional

21 Nov 2019

Verified traveler

first time at this hotel but I will definitely book again, friendly helpful staff, very good continental breakfast and ideal location

Business Self

10/10

Exceptional

20 Nov 2019

david e

Awsome.

Partner

8/10

Excellent

12 Nov 2019

TMouhan

We really enjoyed it here.

Location is amazing.
Surprisingly quiet for being right of Kensington High Street.
Very romantic.
Decent bed, not great/not bad

We are pretty sure it's haunted after our stay, but we still really enjoyed it!

Leisure Partner

8/10

Excellent

10 Nov 2019

Verified traveler

The property was great nice and central to Musiums, Albert hall.

Leisure

10/10

Exceptional

04 Nov 2019

Verified traveler

Great location right near kensington park.helpful staff and a decent breakfast.

Leisure Friends

2/10

Poor

29 Oct 2019

Verified traveler

Old and extremely rundown in a convenient location near one of the entrances to Hyde Park I was given a very small room and when I asked to borrow an umbrella for the evening since it was raining the manager told me they had none if a hotel has no umbrella to provide its guest in London You know there’s a problem The mattress was way too soft If you have a bad back you will not be able to get up in the morning

Leisure Partner

8/10

Excellent

23 Oct 2019

Sue

Good location. Breakfast fine. Staff pleasant and helpful.

Leisure Friends

10/10

Exceptional

13 Oct 2019

Verified traveler

Kept atmosphere and style of building which made provision of amenities difficult. Close to Hyde Park and Kensington Palace-Great! Transport easily a ccessable and frequent. Staff all obliging and friendly

Leisure Partner

10/10

Exceptional

29 Sep 2019

Emma

Wonderful hotel. We really liked the Kensington neighborhood and it was close to the stop for our hop-on-hop-off bus. We only had 24 hours in London but we enjoyed this hotel. I thought the breakfast was excellent. Anyone who complains has never had a stale continental breakfast in the US.

The only note I would make is that the lift is very small and was being repaired when we were visiting. We didn’t have a problem carrying our luggage up the stairs but it might be a problem for those who are handicap or have trouble with stairs.

Will definitely return if we can!

Leisure Partner

8/10

Excellent

15 Sep 2019

Verified traveler

Good location, the room got quite earm as though there was a fan in the room it fid not work,no aircon

Leisure Partner

10/10

Exceptional

15 Sep 2019

Verified traveler

Good size room at front location was really great. Kensington Gardens 100 metres away and local shops, cafes and restaurants close by. Also 5 minutes to train station. Pick up point for hop on hop off buss also 5 mins.

Leisure Partner

10/10

Exceptional

12 Sep 2019

clare

Beautiful converted old mansion just about a block away from Kensington High Street. Perfectly located so it is nice a quiet. Be aware that only two suites have A/C but you usually do not need it. Just as an FYI.

Friends_and_family Family

8/10

Excellent

13 Aug 2019

Verified traveler

Recommended to anyone who wants to stay in this part of London. Close to transport and the Gardens. Very helpful staff. Good breakfast. Rooms on the small side but liveable.

Leisure Partner

10/10

Exceptional

08 Aug 2019

LANA

Lovely period property in an excellent location in Kensington. Shopping, cafes , public transport all close by and is across the road from Kensington palace. Breakfast was more than enough. Reception staff very friendly. Nice decorative touches around the hotel. Bed very comfortable! Well priced property for it's location.

Leisure Self

8/10

Excellent

20 Jul 2019

Roopank

Excellent location, decent stay.

Decent stay. Excellent location, near Hyde park and high street Kensington. Bit of a walk but to the closest tube station. Service was good and the hotel staff were quite friendly and flexible. Only thing that wasn’t as per expectation was the size of the room - it was too small. And given there was no AC, the fan could have been faster. Overall good stay.