Name: The Bailey's Hotel London Kensington
Address: Gloucester Road, 140 5 4*, London, SW7 4QH, GB

The Bailey's Hotel London Kensington

London · United Kingdom

Gloucester Road, 140 5 4*View location

100 reviews shown

8/10

Excellent

20 Jul 2026

Larry

Air conditioning needs to be upgraded.

Self

6/10

Pleasant

20 Jul 2026

Wesley

Great location and friendly hotel staff. No breakfast room service,

10/10

Exceptional

20 Jul 2026

Dooah

Staff are very friendly, and cooperative. The location is amazing. The only comment that I would suggest to them the rooms needs more deep cleaning because you can feel the dusts from floors and on surfaces.

Family

10/10

Exceptional

20 Jul 2026

Peggy

While my room was tiny, it was very unique and well organized. The staff was incredibley helpful especially Nic and also Majic the concierges, in helping me get around . Their restaurants were very clean and nice, and there was also neighborhood restaurants that were very good and close. The Gloucester tube was right across the street as was the bus stop. I would definitely stay there again on my next London visit.

Self

10/10

Exceptional

20 Jul 2026

Peggy

Well, my room was very small. It was well maintained and very well organized. The Staff, Nik in particular, was extremely helpful and helping me organize my activities. Any questions I had were answered immediately. It’s right across the street from the tube station and the bus stop so very convenient. I would definitely book there again.

Self

10/10

Exceptional

19 Jul 2026

Michelle

Great value, good location, central to everythinf

8/10

Excellent

19 Jul 2026

Robert

Excellent location and helpful staff. Short-staffed in breakfast restaurant on Sunday morning (was fine on Saturday) so a long wait to be served hot drinks.

Family

10/10

Exceptional

18 Jul 2026

Naiyin

staff is kind and helpful.

Family_with_children

10/10

Exceptional

17 Jul 2026

Justin

Check in fast and the person gave us an upgrade no charge.

Partner

10/10

Exceptional

17 Jul 2026

Jennifer

It was excellent all around. The staff were friendly and very helpful.

Family

10/10

Exceptional

17 Jul 2026

Nadine

The professionalism, hospitality and overall quality of The Bailey’s hotel is excellent!

Family

10/10

Exceptional

17 Jul 2026

Simon

Great location. Lovely welcome, so polite

Partner

6/10

Pleasant

17 Jul 2026

Kimberly

I have mixed reviews for this hotel. To summarize, I like the location and the hotel has a lot of charm, but the AC was terrible and it's not a hotel for everyone. At the end of the day, I don't think I'd stay there again - definitely not in summer.

The hotel was listed on Expedia as having air conditioning. The lobby was air conditioned, but my room was 84.4 degrees (29 Celsius). My college-aged kids rooms was in a different part of hotel but equally sweltering. The front desk said they'd talk to engineering who brought fans, but the temperature did not lower. It felt like sleeping in an oven. The manager insisted that the rooms were at 21 degrees -- until I explained to them I had a thermometer (I had one purely by chance), at which point they brought a portable AC unit. This worked but took up all the space next to the bed so I could only get into the bed by crawling from the foot of the bed and meant our window was permanently open to the fire escape.

The bathroom was also a challenge - the shower/tub side was well above my knee so hard to climb in and really slippery to get out. My husband and 19 yo slipped and fell. And the tiles were loose on the floor in both bathrooms.

But all that said, the hotel had a lot of charm and is right across the street from Gloucester Rd. station. The breakfast was also good. (The breakfast staff were nice and efficient, the coffee was good, the selection was good, the prepared food was ok.)

Family

10/10

Exceptional

17 Jul 2026

Antolia

My family and I loved staying at the Bailey hotel. The staff was very helpful and courteous. The hotel location and amenities met our expectations! We will be returning!

Family

10/10

Exceptional

17 Jul 2026

Catherine

Fab location. Gorgeous decor. Lovely staff.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Geoffrey

Family

10/10

Exceptional

16 Jul 2026

John

Relaxed and comfortable stay, just what we wanted

6/10

Pleasant

15 Jul 2026

Ernesto

Place is a bit dated, and the air conditioning was very weak

Family

2/10

Poor

14 Jul 2026

dalia

Terrible property. Nothing like the pictures or description. Certainly not 4 stars. Run down, dark rooms, stained carpet, smelly environment, AC doesn’t work. If it’s hot weather, you will not be happy.

Business Self

10/10

Exceptional

14 Jul 2026

Jason

Great hotel and expedia gotnmenthe upgrade!.

8/10

Excellent

13 Jul 2026

Diane

We loved our stay at The Baileys Hotel in London. It is a well maintained and clean property in an excellent location for touring around London. It is across the street from the Gloucester tube stop which can get you just about anywhere you want to go in London. The staff were pleasant and helpful. We stayed in a suite which was spacious and well equipped for our needs. I would have given it 5 stars but the bed and pillows were lumpy and generally uncomfortable. Otherwise, we would highly recommend this hotel

8/10

Excellent

13 Jul 2026

John

Fantastic stay here, the only thing I would say is that the breakfast was a bit of a letdown...some food was reheated and lacked consistency otherwise a very good hotel, the staff were very nice and helpful.
The proximity to the underground is second to none.

Family_with_children

2/10

Poor

12 Jul 2026

McKenzie

I’m very disappointed with this hotel, and this is the first hotel review I’ve ever left, so I’ll make it short. The air conditioning in my room was not working upon arrival. I asked for it to be checked on my first night, no fix, I asked on the second night, no fix or solution offered, I asked on my third night at 3AM if they could at least bring a fan— which they did. I spoke with the managers multiple times who just pushed the communication to the next person and even noted that they would speak with Expedia… i.e wait until I leave so they don’t have to deal with it. I understand that things don’t always work, my issue is with the total lack of accountability or attempt to reconcile anything. I hardly slept during my stay. Lastly, I booked a deluxe room and was given one of the worst rooms possible— again prompting me to ask, and their reply was, sorry we’re fully booked.

Candidly— there’s just a very minimal customer support or care and the not my problem attitude from the staff was unprofessional.

10/10

Exceptional

12 Jul 2026

Jeffrey

It was great!

Partner

8/10

Excellent

12 Jul 2026

Michael

Very friendly helpful staff

Family_with_children

10/10

Exceptional

11 Jul 2026

Yasmeen

Great experience , great location, nice room. Staff was friendly and I recommend staying at the property.

Self

8/10

Excellent

07 Jul 2026

Victoria

The room we were given initially was shocking! Dark, dingy with a terrible smell and a view of a brick wall. The carpet was wet with something and they had clearly used air fresheners to disguise this. No iron, no hairdryer and the wardrobe wouldn't open due the placement of furniture. This room should not have been given to anybody. When we booked in we were initially offered an option to upgrade which we turned down- without having seen the room then when we discovered the state of the room it took 4 trips to reception by either myself and my husband for them to move us. They initially advised that the hotel was full and nothing could be done till the following morning - under duress we were prepared to wait, however when my husband got into the bed and it was damp, this was the final straw! He returned to reception and insisted that a member of staff accompany him back to the room to see for themselves. Chris the night manager did this and having been on his knees to inspect the wet carpet he had to concede that the room was indeed unacceptable! They did manage to find another room (which we never doubted) and this was far superior and clean. The rest of th hotel itself is clean and comfortable and in a good location for the tube station across the road however on reflection we were not too keen on the area itself so we would choose an alternative for our next trip to London. Chris did his best eventually and for that we are grateful but it did take the edge off our stay.

Partner

8/10

Excellent

06 Jul 2026

Robert

The hotel cannot be in a better location in terms of the underground. It’s right across the street! Convenience stores are nearby. Unusually, I didn’t actually use the restaurants. Front desk for friendly. The room was small, but well appointed.

Self

10/10

Exceptional

06 Jul 2026

Cynthia

Very Victorian hotel. Convenient to the underground. Nice ares.

Family

10/10

Exceptional

06 Jul 2026

Nigel Wilson

Beautiful historic hotel. Brilliant breakfast in lovely surroundings. Very convenient for travelling around London, a few steps from the underground station. Close with an easy walk to V&A, natural history museum and Hyde park

Family

10/10

Exceptional

05 Jul 2026

Alicia

The staff was extremely accommodating and helpful.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Andrew

Welcomi

2/10

Poor

04 Jul 2026

Arnie

During a heat wave in London, the property was unable to provide adequate air conditioning. We had to spend the night sleeping in the lobby which was sufficiently air conditioned. When we requested that the room charges be refunded they refused.

Partner

2/10

Poor

03 Jul 2026

James

Despite the pretty lobby and great location, I truly hated my stay due to the combination of an old building with terrible infrastructure, gaslighting staff, and completely apathetic management. I booked a large deluxe room that had very old air con blowing hot, dusty air. I told the front desk the first night. They said they were unable to move me but that the air con was great. It just had to be turned off for 20 minutes periodically. This was false and I couldn’t sleep at all the first night from sneezing from the hot dusty air. I was moved the next day, initially to room a half the size that I booked to which staff lied saying it was the same room class. Finally they put me in an ugly room with two beds claiming it was an upgrade when I booked a single bed. There was no place to put my luggage. The manager refused to speak to me and said to email instead. I did so and never got a response during my entire stay. Extreme disrespect, gaslighting, and apathy. Avoid.

Self

8/10

Excellent

02 Jul 2026

Nykia

Overall, we had a lovely stay at The Bailey's. It started out w/ a bit of dispute about the room we were in as we were expecting air conditioning and the A/C in that room simply was not working. When we entered the room, there was a fan in place which wasn't doing anything but blowing hot air around. It was 30º C in London so not ideal to be stuck in a hot room. The real thing I took issue with was being told that it WAS in fact working and just too hot outside for it to get cold inside. We booked a room with air conditioning because of health issues so weren't happy to have to spend a night being excessively hot.

That all said, manager Rajesh rectified the situation the next day and upgraded our room to one where the air con was working very well. Rajesh was very friendly and patient with us. We truly appreciated him and all of his help. We went out for the day when our room was being changed, so the hotel staff kindly moved our belongings into the new room. From that point, we had a lovely stay at The Bailey's & we would definitely return as long as we have a room w/ working air con. The bed was comfy. The luxury double room was spacious. The bathroom was modern w/ some lovely toiletries included. There was a large TV not that we spent much time watching it. There were also coffee/tea making facilities in the room. It was clean/tidy.

So, if you're thinking of staying here, it's very central/convenient. Just make sure you get a room w/ working A/C if that matters to you.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Aileen T

Really love the location of the hotel. Lots of restaurants in the area and literally across from the Gloucester station. Rooms are smaller but well maintained. I love that they give complimentary bottled waters in the room, small gesture but much appreciated. There's also a small gym which was helpful.

Family

2/10

Poor

01 Jul 2026

Ajoy

This place is a nightmare experience if you are visiting during summer. Our experience from the get go has been disappointing. We arrived at the hotel reception at around 1pm local time and though we know the check in times are usually 3pm but most star hotels make accommodation available to their guest particularly when they know the guests are coming from out of town, in our case out of country. They got us the room exactly at 3pm without offering even a drink during our wait. The room provided was on the top most floor (5th floor) right under the terrace. The carpets are old and dirty through out the hotel, the room has a particular mold smell and they seems dirty overall. The bathtub drain opening in our case was broken and hence we had to call the maintenance to have it fixed right after our first use. Bed was overall uncomfortable and daily cleaning of the room was absolutely terrible. They just do the bed and tidy the room without vacuuming the carpet. We know this first hand because to test them out we particularly left a small item on the floor which remained as it is after the housekeeping supposedly cleaning our room. The nights were terrible as the room got extremely hot and the air condition does not work. When we complained to the manager the solution he provided was a table fan with an excuse that the overall temperature was hot outside and that the room was close to terrace. This was a lame excuse as I seen other guest having similar complains from other floor

Partner

2/10

Poor

30 Jun 2026

Abdullh

Dirty and dusty hotel and allergy friendly

Family_with_children

10/10

Exceptional

30 Jun 2026

Shanna

The location is superb!

Partner

10/10

Exceptional

29 Jun 2026

masumi

The service was excellent. Everyone was friendly, welcoming, and very helpful. The location is outstanding—right next to the Tube station and a great supermarket. The area felt very safe, which made our stay even more enjoyable. I would definitely stay here every time I visit London.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Amy

Beautiful and relaxing place to stay. Staff was very helpful and made everything easy.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

RAFFI

The location right in front of the metro station is amazing
The breakfast room is pleasant and the staff are friendly
Initially we were allocated a room that was smaller than the one we had booked, but the issue was solved when the duty manager intervened

Family

8/10

Excellent

28 Jun 2026

Karin

The breakfast was ok, but not good enough for a 4* hotel.

Partner

6/10

Pleasant

26 Jun 2026

Keith

The staff was excellent. However, the hotel
is old. We were guests at the hotel for five nights June in June. The air conditioning in the rooms was poor. It was extremely warm, which made it difficult to sleep.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Catherine

Staff were warm and welcoming and the hotel itself was gorgeous. However, it was the location that was the best bit - right beside a tube station and with Waitrose and Tesco nearby it was easy to stock up on essentials!

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Nicole

The room was terrible and overlooked an inner brick courtyard. We ordered a bowl and spoon be sent up from the front desk so our son could eat some cereal and no one ever showed up. We’ve stayed there before and loved the experience and location, but I think I’ll try a new hotel next time. Bummer because it’s close to the tube station.

Family_with_children

8/10

Excellent

22 Jun 2026

David

Its very near gloucester road tube stion on Piccadilly line from heathrow -50 minutes for around 7£-and also on Circle/District lines that enable me to get to Lords and Oval to watch cricket .Plenty of places to eat in area and good bar in Hotel plus Bugis restaurant Singaporean food -
I book single room -some are very tight especially bathroom but last time I commented on leaving and this time got better configured room -desk manager noticed my comment to checkout and arranged this .I use hotel for 10-12 nights a year and can recommend it .
Concierge staff are excellent very helpful and friendly

Self

10/10

Exceptional

22 Jun 2026

June

This is a lovely, well located hotel with friendly and attentive staff. The hotel is across the street from the underground station so it is very easy to move around London.

Partner

10/10

Exceptional

21 Jun 2026

Bridget Anne

Perfect hotel good food very comfortable good location near convenient public transport hotel very comfortable

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Lauren

Perfect location. Beautiful rooms, friendly and helpful staff. Great bar and restaurant.

Family

10/10

Exceptional

21 Jun 2026

Siwon

오래된 호텔치고 객실 컨디션이 상당히 좋았습니다. 지하철역 바로앞이라 관광지 가기 좋았습니다. 또한 바로앞에 프랜차이즈 식당 및 대형마트가 있어 밤늦게 야식 먹기도 좋습니다. 직원들도 모두 친절합니다. 단점은 땅값 비싼 런던 켄싱턴 한복판이라 객실이 그렇게 크지않다는점과 가격이 상당히 비싸다는점.

Partner

10/10

Exceptional

19 Jun 2026

Doug

Rooms are always clean beds very comfortable and staff friendly and helpful

Partner

10/10

Exceptional

19 Jun 2026

Christine

The room was smaller than in online pictures, but otherwise this hotel was perfect! The bed was very comfortable and the rain head shower in my room was fantastic! Directly outside the Gloucester Road tube station made it easy to get to with baggage. Location on cute street with lots of cafes and pubs, easy walk to Hyde Park and Harrod's and Kensington High Street. Very safe neighborhood area. I will definitely stay here again!

Self

4/10

Poor

19 Jun 2026

mayssoun

Very small room, extremely small bathroom.
I requested a change of room because the hotel ventilation was on all night extremely noisy on top of my room.
In the 2nd room you could hear all the noises from outside and adjacent room.
I had to travel/leave a day earlier. They did not accept to provide a credit note since i had paid my stay. Not even exchange the hefty rate for a mere breakfast.
I booked a conference room a day ahead, they changed the price just before my meeting!!! So had to accept. They billed my card twice !!!
Much work should be done on the hotel s customer service.
Very expensive compared to the really lowsy experience.
I do not recommend staying at this hotel due to their bad customer service.

Self

10/10

Exceptional

19 Jun 2026

Robert

Beautiful hotel with lovely staff in perfect location. What more to say?

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Diana

We had a very welcome reception at this hotel after taking a long train ride from Aberdeen. Our room was cozy and had a clean bathroom, great towels and a very comfortable bed! I slept well because the room was so quiet! Great shower and good breakfast, very helpful and kind staff. Would highly recommend staying here.

Family

10/10

Exceptional

18 Jun 2026

Mary

It was built as a hotel to begin with and it is kept in immaculate shape. Our room was charming and very comfortable. Being stateside, I loved the dual shower. We enjoyed the breakfast and dinner. I had sweet and sour chicken and it was possibly the best I've eaten. The staff were excellent and extremely helpful, especially helping us get to the train station.

Partner

6/10

Pleasant

18 Jun 2026

Wendy

Very comfortable bed, which is important, but the experience was hit or miss in many respects. Positives: Location. Very central and plenty of good restaurants in the immediate area. Across from tube station.
Negatives: room was musty. It was better when we turned off the air conditioning (moldy air) and opened the windows. Breakfast was not worth the price so we only ordered it one morning (there are many great breakfast places right near the hotel).

10/10

Exceptional

18 Jun 2026

Sarah

We liked everything about The Bailey’s. It’s elegant and our room was very comfortable. The staff were friendly and so helpful, especially the concierge. And a doorman opening the door for us every time? - such a lovely touch.

The breakfast was comprehensive and delicious, though it needed a few more gluten-free options.

Everything was clean and well-maintained. I especially liked the spectacular fresh flowers in the lobby and bar and the unusual orchid outside the lift bank on the ground floor.

The Gloucester Road tube station was right across the street, which was so convenient. And taxis were readily available.

A mobility-impaired traveler should check in advance whether there’s a handicapped entrance. There are about five steps up to the lobby, and while the doorman will carry luggage up, I’m not sure his services extend to carrying up guests! Also, we didn’t see a lift at the Gloucester Road tube station and it has several levels of long staircases. However, we didn’t ask about a lift there.

We would definitely return to The Bailey’s. It was recommended to us by a former Brit who now lives in Canada, but who returns frequently to the UK. We’re very happy we took her advice.

Partner

10/10

Exceptional

16 Jun 2026

Susan

Best location, next to the tube and convenience with lots of restaurants. Staff are all very nice, happy, and helpful. I would definitely recommend to others !

Family

8/10

Excellent

16 Jun 2026

Jennifer

Fabulous location and the restaurant in the hotel was delicious despite slow service. The only complaint I have is lack of closet space in the cozy single room and no bathrobe. I had a minor issue with housekeeping not noticing the red hassle to not service my room but the staff fixed it immediately. Definitely staying here again!

Self

2/10

Poor

12 Jun 2026

Mike

Expedia was a nightmare to deal with on this honeymoon trip. Our plans were disrupted by flight cancellations, which is understandable, but the Expedia Rep said we would receive a refund for the two nights that we were stranded. After we were charged the full amount, Expedia was nowhere to be found. We’ll never use them again!!

Partner

10/10

Exceptional

12 Jun 2026

Mary-Lynn

The hotel was lovely as were the staff. We arrived before check in time but were able to store our luggage there while we set out exploring the neighbourhood. The Kensington area is great with cafès and pubs close by. Check in at the hotel was easy and our luggage was taken to our room. We were in a deluxe double room which was very spacious. The bathroom was spacious as well. Overall very pleased with the room size. The bed was comfortable but the pillows were not great. The room on the fifth floor was very quiet. The bar is lovely and was a nice place to unwind at the end of a busy day sightseeing.
Getting around London was easy as the underground station is right across the street. The tube to Piccadilly took us right to the airport. Upon checking out I requested my receipt be emailed to me but never got it so if that’s important to you make sure to get one printed before your departure.
I highly recommend the Baileys hotel and would love to return someday.

Partner

10/10

Exceptional

11 Jun 2026

Catherine

This was our first time in London and traveling abroad with the children. London is ancient city so you would expect things to be run down. The truth is that Londoners cherish and preserve their city, streets, pubs, and this beautiful boutique hotel. I felt like everyone really cared about all the guests. In the US, there is an epidemic or \"quiet quitting\" despite the fact that the standard of living is leagues ahead of other countries. At Baileys, I felt the opposite and it was refreshing to be amongst people with the utmost competence. The room is very clean, for American standards, it will feel small so please refer to the square footage in the listing. The \"air conditioner\" is more of a glorified fan so turn it on or it's hard to get air circulation as windows can't be opened. There are elevators, which are European sized meaning small but they work well. The Gym is also small, you will end up walking at minimum 5-10 miles a day when you are in London so you won't need the gym. The Tube (underground train) station is like 20 steps away, technically across a tiny street. The Hotel is surrounded by a million authentic great restaurants within walking distance. (Don't believes stories about bad London food, it is of the highest quality and amazing and London is #4 in worlds best cites for food) We got included buffet English style Breakfast and it is really good and a highlight of my every morning because of excellent wait staff, like Teigest.

Family_with_children

10/10

Exceptional

11 Jun 2026

Nicholas

Not a bad thing to say

Family_with_children

10/10

Exceptional

11 Jun 2026

Matthew

Staff was very helpful. The hotel was well maintained. English breakfast was great each morning. The in house Singapore restaurant was quite good.

Family

10/10

Exceptional

11 Jun 2026

Autumn

We I really enjoyed our stay in the family suite. It was a great room pretty quiet as far hearing anything outside sometimes you can hear other people shut their doors, but it’s not too bad. The bed was comfy. Bathroom was pretty. Nice quiet air conditioning doesn’t wake me up and works well. They had an umbrella in the closet to borrow, ironing board/iron, water/tea/ coffee in room. Additional umbrellas by check in you could rent from the front for free. Wonderful breakfast.

Family_with_children

10/10

Exceptional

11 Jun 2026

Stacey

Great room with plenty of space. Very clean and comfortable. The staff was great during check in and helping us navigate the area. Visited the bar for drinks only but they had great options with friendly bartenders.

Located very close to the underground station so moving around London was easy

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Marisa

We stayed in a deluxe twin. The beds were the size of a double almost queen bed Nice size room with a coffee maker and kettle . Nice size tv and roomy updates bathroom. The staff was very efficient .

The train station was directly across the street so very convenient to get anywhere. Nice neighborhood

Family

10/10

Exceptional

10 Jun 2026

Daphne

Friendly, attentive staff and a fantastic location. We visited during an unusually hot spell in London, and because the hotel is in an older building, the air conditioning wasn't quite as effective as we're accustomed to. That said, the staff did everything they could to make our stay comfortable, and we thoroughly enjoyed our experience. We would gladly return.

Family

10/10

Exceptional

10 Jun 2026

Adey

Excellent all round except possibly the breakfast could have been a little better

Partner

10/10

Exceptional

09 Jun 2026

Robert

Great location, right across from Tube station

Family

8/10

Excellent

09 Jun 2026

Beth

Great location, near Starbucks as well

Friends

10/10

Exceptional

08 Jun 2026

Marco

Clean room and roomy

Partner

8/10

Excellent

08 Jun 2026

David

Baileys is a hotel I use often when in London to watch cricket -hotel is clean bar is buzzy and public areas have been refurbished to a very high standard but above all for me its on piccadilly tube line from Heathrow and Circle /District lines to get easily to lords and oval cricket grounds .Staff are friendly -concierge particularly -and rooms while small singles are clean with decent showers etc but this time I was in a room 408 that I would not recommend as toilet is really squeezed into a very small space which makes it actually very uncomfortable and contorting to use !However I complained when checking out and floor manager agreed that I would get a better room next time and never 408 again !!Incidentally I don't eat breakfast there -there is a Pret and Gails immediately opposite plus a friendly all day diner ZAKS 100 yards up the street and Stanhope Arms is a good old fashioned pub serving Full English breakfast from 930 plus 2/3 halal/muslim options within 100 yards -so spoilt for choice .

Self

10/10

Exceptional

07 Jun 2026

Roberta

Great location and friendly staff

Partner

10/10

Exceptional

07 Jun 2026

Roberta

Great location and friendly staff

Partner

10/10

Exceptional

06 Jun 2026

Alexander

Very friendly staff ! thanks

Partner

10/10

Exceptional

05 Jun 2026

Callum

Clean room, helpful staff, location is A+

Partner

10/10

Exceptional

05 Jun 2026

Gonzalo

Very convenient place. This is the second time I stay here. The staff at the reception were extremely helpful.

Self

10/10

Exceptional

05 Jun 2026

Kenneth

Loved the Bailey's Hotel Kensington! My wife and I stayed there for 4 nights. Beautiful property right next to the Tube Station and many places to eat right outside the hotel doors. So handy! Helpful staff to direct you, if needed. Nice room. Would stay here again when in London.

Partner

10/10

Exceptional

04 Jun 2026

Mary

I’ve stayed at The Bailey’s twice and will keep coming back every time I’m in London! It’s a lovely hotel and the Tube access can’t be beat. Lots of restaurants nearby and an easy Tube ride to/from the airport.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Linda

Excellent value for a lovely first class experience in a great location near the Royal Albert Hall. The in- house restaurant, \"Authentic Singapore Cuisine\", was an excellent dining experience.

Self

10/10

Exceptional

03 Jun 2026

Richard

Staff is very helpful. Location is excellent. Handy for travel anywhere in the city.

Partner

4/10

Poor

01 Jun 2026

Maria

Let me just say that the reason this place even got one star, is solely based on a few wonderful people that worked at this hotel. If it wasn’t for them I would have demanded my money back and moved to a different hotel.

When booking a room in the beginning of the summer, and when the temperature is above 30c, AC was a must.
In the lobby it was a perfect temperature, but when we took the elevator up and the door opened it was so warm, and when we opened the door to our room it was even worse.
I’m traveling a lot, and I cannot understand how this hotel got the reviews it did, it is beyond me.
We met some very lovely people, the concierge service was marvellous and the lovely lady in the breakfast section that remembered your daily order was 10/10, they make the hotel seem far better than it is. However, we called prior to our stay, and talk to a rude lady at the reception. We met the same lady when we checked in, service was the same.. I can not understand how the different in service levels at the same hotel can vary from 0 to 10?
The people at the concierge and the people working in the breakfast section should share their secret, cause it’s amazing.

The room was clean, but so out of date. Problems with the showers, not able to turn the heat of in the bathroom and the “AC”? There was nothing but high sound and no cold air. On top of that the windows couldn’t be opened, and I was so hot and humid and it was cooler outside. So unpleasant.
I will never, ever go back.

10/10

Exceptional

31 May 2026

Leon

Our first time there. Wonderful location. Sumina was a great help checking us in.

Partner

10/10

Exceptional

31 May 2026

Kathy

Location fantastic

Partner

6/10

Pleasant

31 May 2026

Grace

Weird food from restaurant. I ordered chicken soup & it was shredded chicken cooked in water with cherries. Breakfast just ok. No facial tissue, hand towels, top sheet or luxury amenities. Weird stuffed cats in the lobby should have been a tip off. I stayed here 2 years ago & thought it was more than adequate. Seems like they have fallen on hard times.

Friends_and_family Family

8/10

Excellent

30 May 2026

Tam

Beautiful hotel. Clean. Comfortable bed. We stayed during a heatwave and our room never got cool. After two sleepless nights we had to switch rooms and were given a new room which was much cooler. However the shower was difficult to get into because the tub was very high, and only one bar to hold on. I managed but it could be a safety issue for some. I called room service to order a pot of coffee to the room and they had me hold on and then said it was 10:31 AM and they stop serving coffee at 10:30. Then someone came to my room with one cup of coffee.? Aside from the few glitches, this is a beautiful place to stay, convenient location, near to restaurants and shopping. They try their best to accommodate your needs and everyone is very pleasant and courteous. I would definitely stay here again but I’d check the AC in the room first.

Family

10/10

Exceptional

29 May 2026

Jacquelyn de

The location is brilliant - walking distance to Kensington Palace, Hyde Park and right at the Gloucester rd underground. Service was beyond excellent. Julia and Rajesh were extremely helpful and got us a discounted upgrade to a great room. The breakfast buffet is divine. We loved the stay - we were there for 5 days. Will definitely be back!

Partner

2/10

Poor

29 May 2026

Peter

Dirty air conditioning duct in room 113 . Odor of mildew/mold and or dust. Caused bouts of coughing. Had to switch off air con in unusually hot weather. Could not sleep. Member of staff on desk at checkout not very helpful or sympathetic at checkout. Probably will not stay again. Previous visits fine.

Partner

10/10

Exceptional

29 May 2026

Lauren

Very well maintained hotel, upgraded to baileys suite which was very nice. Staff helpful, would recommend this hotel to others.

Partner

10/10

Exceptional

28 May 2026

Britt

I’m not staying anywhere else if I ever get back to London.

Partner

10/10

Exceptional

28 May 2026

Becs

Lovely .

6/10

Pleasant

28 May 2026

Emilie

London was very hot and the room was also.

6/10

Pleasant

27 May 2026

Mark

The hotel was very nice but the rooms were extremely hot! Little to no AC

Partner

10/10

Exceptional

27 May 2026

Todd

Everyone was great at the hotel. The staff was nice and helpful. The AC was a bit confusing so I wish that was more user friendly. No issues at all. We loved it there

Friends_and_family Family

10/10

Exceptional

26 May 2026

John

Great classic hotel. People are great and wonderful location

10/10

Exceptional

26 May 2026

Julie

Great stay!

Friends