Melia London Kensington Member of Melia Collection

United Kingdom , London
LONDON, Gloucester Road, 61
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100 reviews shown

10/10

Exceptional

11 Mar 2026

aynsleigh sasha

We enjoyed our stay here. The staff were friendly. The property is beautiful even though there are some items that need updating. Nothing crazy. Just details I noticed. But I would stay here again. These items wouldn’t prevent me from booking again. It’s really close to the tube so it’s very convenient.

Partner

10/10

Exceptional

26 Feb 2026

Wendy

Words can't describe what a wonderful time we had at the Melia Kensington. The decor was elegant and feminine, we loved being greeted warmly by the staff each time we \"returned home\", the convenience of on site breakfast was a great way to start our days. The attached floral shop was an unexpected visual treat. But beyond all this, it was the way we were treated that makes this hotel a 5 star accommodation for us. We felt like VIPs. The little personal touches like the handwritten note, birthday balloons and the sweet treats left in our room, truly brought tears to my eyes. We love the Melia and our only regret was not staying longer. Until we meet again!

10/10

Exceptional

17 Feb 2026

Kenneth

Great location, professional and friendly staff, nice hotel

Partner

8/10

Excellent

17 Feb 2026

Antonio

Bom quarto. Limpo, confortavel, banho bom, pouca luz.

Partner

10/10

Exceptional

25 Dec 2025

Maxine

Fantastic

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Kayley

Room was gorgeous and unique with very high ceilings and great attention to detail. Staff was very welcoming and took their time to ensure that our check in process was seamless.

Leisure Friends

10/10

Exceptional

19 Dec 2025

Jaiminee

The service was lovely and the room was delightful! What a treat!

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Rhys

The rooms were immaculate and perfect, even our smaller single rooms. The staff were amazing and attentive, from the reception to the breakfast team. Carolina in particular was very welcoming and ensured she did everything she could to make our check in experience as smooth as possible.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Christina

We had an excellent experience at Melia. The staff were very kind and always helpful with questions. Check in and check out were very smooth. The room was very comfortable. The location was great too. Out of the more crowded areas of the city and near a tube stop with good food nearby. Would definitely return.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

alma

Yes! Jaime was above and beyond! Very nice and courteous!

Leisure Family

10/10

Exceptional

24 Nov 2025

Miguel A

Wonderful hotel and very nice and professional staff

Leisure Family

10/10

Exceptional

16 Nov 2025

Jim

Great location. Classy and comfortable atmosphere. Very helpful staff.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Cigdem

Nice property

10/10

Exceptional

04 Nov 2025

Kristy

Check in was a breeze and all staff were fantastic

Leisure Self

6/10

Pleasant

30 Oct 2025

Louise

Check in, room space and breakfast excellent. Staff at breakfast were brilliant and a good quality selection. However, returning to our room after being out for the evening found the room smelt strongly of cigarette smoke and saw there was a kitchen smoking area below the window. This also began again in the morning. Discussed with front desk on check out who said this had been reported by guests as an issue before.
Requested a discount on the room but told not possible as it was not within their control. Asked if the smoking area was part of the Melia building which the front desk rep did not answer. Staff are entitled to relax with a cigarette but clearly they know about the issue but have done nothing to improve guest experience by relocating this space or double glazing the window. No apology or further action suggested by the member of staff on the front desk, not what I would expect from a hotel of this standard.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Claudia Barry

Never had breakfast, so cannot say.

10/10

Exceptional

23 Oct 2025

Daniela

Great location with easy access to transportation

Leisure Friends

10/10

Exceptional

21 Oct 2025

Lucia M Meza

Everything was excellent the best hotel ever

Leisure Family

8/10

Excellent

18 Oct 2025

Nina

The room was cleaned well. I would say it’s ideal for 2 people as with 3 people we had issues with where to place our luggage and still being able to move around. In addition the bathroom specifically the toilet is right against the shower door so it feels quite cramped. The on site restaurant Hispania is excellent. The other issue is sound proofing; we could hear the upstairs room guests walking around, talking, and even sneezing. Otherwise it is a great area with lots of restaurants and very beautiful interior design. I would stay here again but perhaps in a different room!

Leisure Family

10/10

Exceptional

17 Oct 2025

Nadezda

Lovely hotel, close to tube and Albert Hall

6/10

Pleasant

16 Oct 2025

brigitte

The rooms are small.

Partner

10/10

Exceptional

13 Oct 2025

Jason

Great hotel, great breakfast package- wonderful location. Room is a bit snug, but fit out needs well. Pillows and bed were not the best-

Business Partner

10/10

Exceptional

13 Oct 2025

Fan

N/A......

8/10

Excellent

07 Oct 2025

Emily

Amazing hotel staff couldn’t do enough for you and gorgeous rooms great location

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

Joan

Second stay left something to be desired

Melia is located in in South Kensington in a mixed neighborhood of other hotels, small restuarants and independent shops.

The hotel rooms were wonderful, except for my second stay at the end of my trip. I was basically in a very expensive closet! though it had all the amenities, but no place to hang clothes except a cramped space by the doorway with a few hangers.Staff was very good, very accommodating. Breakfast was also very good. Lovely Indian restaurant just two doors down.

Self

10/10

Exceptional

03 Oct 2025

Rita

Great location, close to Gloucester Road and South Kensington tube stations. Lovely area.

Business Self

10/10

Exceptional

27 Sep 2025

Katherine

Loved the hotel on easy transportation lines or walkable. Wished i could have spent several days just hanging around the room. Maybe next time

Leisure Self

4/10

Poor

21 Sep 2025

Julia

Attention to detail needs improve

10/10

Exceptional

07 Sep 2025

Mira

Lovely interiors, great location, friendly staff

Leisure Partner

10/10

Exceptional

27 Aug 2025

Antonio

Great staff, Alba, thomas, Paola, Anastasia. Everyone kind. Grear llcation

Leisure

10/10

Exceptional

26 Aug 2025

Kareem

Our Kensington Go-to

Had the best time staying at Melia with my family of 5. It had everything you needed for a comfortable and luxurious stay. The staff were so attentive and always available. They made the stay memorable and easy for us. The hotel has a beautiful London charm to it and is well maintained. The decor was chic, inviting, and lovely. We will always stay here when we visit London. It was quiet and easy for us to sleep through the night. The only issue was the design of the shower made it easy for water to fall outside of the shower but it didn’t bother us too much because the tile dried quickly and they have floor mats.

Friends_and_family Family

2/10

Poor

11 Aug 2025

Diane

Stayed in room 507 which was in the basement and not only did the room have an awful view of a wall it was it was extremely, extremely noisy from above and outside as well. Our nights were very disruptive. Having raised the complaint to reception we were offered a smaller room the following day go 3pm. Unfortunately this was not convenient as we were attending a family wedding. We were promised an email with recompense but nothing has been received and unfortunately we were very disappointed with our stay at the Melia for the money we paid

Partner

2/10

Poor

08 Aug 2025

Jessica

Very old hotel on an ugly and busy street. Don’t stay here.

Leisure Friends

10/10

Exceptional

06 Aug 2025

Laura Z

Great spot in London for families

We stopped over in London for two nights on the way home from our family vacation, and we couldn't have asked for a better spot. Great neighborhood, easy access to the tube and bars, restaurants, shopping and parks. Service was impeccable. Laila (front desk) was very helpful with restaurant recommendations.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Althea

The staff was accommodating.

Leisure Partner

10/10

Exceptional

01 Aug 2025

LAINIKA

Gorgeous room. Wonderful staff.

10/10

Exceptional

01 Aug 2025

Lidija

Rooms were really comfortable and nicely decorated. It had a more unique feel to the place than most hotels. Easy to get anywhere using nearby underground station. Lots of restaurants and shops nearby. It is on a busy road but quiet inside. One thing that was a surprise was the perfume in the lobby but that seems to be a thing in the hotels here.

Leisure Family

10/10

Exceptional

31 Jul 2025

Cristina

Buena ubicación.
Desayuno delicioso.
Hotel muy bonito y en muy buen estado.

Leisure Family

10/10

Exceptional

20 Jul 2025

Raymond

This is the most fabulous property. They had it decorated for Wimbledon and gave us strawberries and cream and a Pims upon arrival. The lobby is beautiful, the room was comfortable, clean, and beautiful! Any request we had was promptly granted and the Italian restaurant, “Da Mario,” within walking distance is a must but make a reservation a day or more before. The Indian restaurant next door was wonderful and super fast for take out. The tube is just across the street less than a block. I loved staying here and would stay here again without a second thought. Excellent staff, too!

Leisure Partner

8/10

Excellent

17 Jul 2025

Keira

Melia Hotel is conveniently located just a couple blocks from the subway in the lovely neighborhood of South Kensington. We enjoyed walking to Hyde Park and the History and Science museums. The hotel is a beautiful old building retrofitted with modern amenities and furnishings. The staff was always helpful and quick to assist. The only downsides are the rather small rooms with no closets (just a wardrobe for hanging clothes) and the sound proofing leaves much to be desired. If you’re claustrophobic and/or a light sleeper this might not be the place for you.

Business_and_leisure Family

10/10

Exceptional

15 Jul 2025

Mahshid

Great central hotel with great customer service. Would stay there again

Leisure Friends

8/10

Excellent

11 Jul 2025

Stathy

Safe quiet area

Leisure Family

10/10

Exceptional

03 Jul 2025

Romero

This property and staff were excellent. Very convenient and walkable to most attractions

10/10

Exceptional

06 Jun 2025

Ronald

Property is located in a great area. Lots to walk about! Staff at the front desk were amazing.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Mayra

Sevicio excelente, todo el personal fue muy amable, el desayuno muy bueno con mucha variedad para diferentes gustos la cama muy amplia, pero el cuarto demasiado pequeño para una familia, a pesar de eso esperamos volver a hospedarnos y si que queremos regresar!.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Jessica

The hotel was comfortable and quiet. The small cozy room was perfect for me, a single traveler. The rooms were clean and had everything I needed for a comfortable stay.

Leisure Self

10/10

Exceptional

30 Apr 2025

Katie

All staff super attentive, beautiful property

10/10

Exceptional

28 Apr 2025

Diana

I will stay here again!

I loved this stay. I travelled with my daughter and loved the comfy room, lovely service and amazing location. The hotel is located in one of the best areas of London and we were walking distance to everything we needed: Cafés, supermarket, Underground and amazing restaurantes. I will stay here again!

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Kelly

What a lovely property! We thoroughly enjoyed our stay at the Melia. The service was excellent and the location was perfect, as it was close to the tube and lovely restaurants/cafes. We felt very safe in the area.
The decor of the hotel was tastefully done. It smelled so good in the lobby and the fresh flowers were such an elegant touch.
The breakfast every morning was very delicious as well. The rooms are nicely furnished, but small and cozy. I would highly recommend this hotel to anyone.

Leisure Family

8/10

Excellent

18 Apr 2025

Casie

We enjoyed our stay here and our room was pretty spacious in our opinion. Love the little bed they made for my 4 years old. Walkable to the Kensington garden and close to a lot of shops and restaurants. It's pretty convenient in my opinion.

The only downside is that the bathroom need a little upgrade and they need to do a better job on cleaning it as well. Especially the grout and corner areas due to there are built up molds. The bottom door looked pretty worn out too..

Overall. A good stay.

Other than that. The room in general is pretty spacious and clean.

Leisure Family_with_children

8/10

Excellent

16 Apr 2025

Jeffrey

Underground station is close by. Two supermarkets within 2 minutes by walking.

10/10

Exceptional

16 Apr 2025

Cindy

We had an amazing time at this hotel

10/10

Exceptional

12 Apr 2025

Anisio

We stayed at a Meliá hotel in Madrid two years ago and really enjoyed the experience. So, when we saw this one available in Kensington—our favorite spot in London—we decided to give it a try. We were not disappointed. From the timely communication with management, who responded promptly to our questions, to the smooth check in-out process, every aspect of our stay was handled with utmost professionalism. The room was clean and comfortable, the breakfast was superb, and the staff overall was very attentive. We will definitely stay there again.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Lillian

Hreat

Business Self

10/10

Exceptional

10 Apr 2025

Jennifer

Excellent experience. Will be back

10/10

Exceptional

29 Mar 2025

Denise

The location was convenient, the staff was very friendly, the hotel was clean and quiet

8/10

Excellent

18 Mar 2025

Jill

Would definitely stay again.

A really nice space. Clean and good location with some great amenities in room. Good value for money. Staff were extremely polite and attentive.

Business

10/10

Exceptional

11 Mar 2025

Emmanuel

Loved the restaurant in the hotel. Cosy and the food was amazing

Business_and_leisure Partner

10/10

Exceptional

08 Mar 2025

Ali

Ideal spot for a short vacation to London. Hotel was clean and the staff were courteous & helpful. Welcome drink and afternoon tea available at the Hotel. Toiletries in the bathroom were good quality. Enjoyed our stay !

Leisure Family

10/10

Exceptional

18 Feb 2025

Megan

Gorgeous stay

Such a beautiful hotel! The staff were so lovely and the room was gorgeous. We will be back!

Partner

10/10

Exceptional

10 Feb 2025

Atikah

I had a lovely stay. The hotel is very luxurious. The staff are incredibly friendly. The two ladies on the front desk were very kind. The location is perfect too. Can’t wait to come back

Leisure Self

10/10

Exceptional

01 Jan 2025

Denise

The property was super convenient. Buses, underground station and cabs all within a block. Very quiet area, we loved it. Hotel is clean, staff was wonderful and helpful and our room was small but efficient. Would love to visit again!

Leisure Partner

6/10

Pleasant

13 Dec 2024

Sanaa

Location is great but rooms are like JAIL compared to other hotels close by . Pictures don’t match what you see with both eyes!
Staff were kind and helpful expect the lady who did my check in. She wasn’t helpful at all.
I’m glad I did not book entire 10 nights at Melia …. After 3 nights I booked at walking distance hotels the Bailey and it was excellent.

Leisure Self

10/10

Exceptional

11 Dec 2024

M. Basel

Excellent value and great service and area . Hotel is in top shape .

10/10

Exceptional

29 Nov 2024

Robert

The staff at Melia London Kensington are exceptional. Friendly, welcoming, helpful. They assisted us with booking sightseeing and taxi. They provided directions to walking destinations and to further destinations by tube. We strongly recommend this hotel. Underground 1/2 block from hotel and hop on hop off bus stop in front of hotel. Many attractions like Victoria and Albert museum, Royal Natural History museum, Royal Albert Hall within walking distance.

Leisure Family

10/10

Exceptional

28 Nov 2024

Laura Anne

Location was fantastic with access tonthe tube and buses. Walking was easy day and evening. Staff were very helpful with directions and suggestions. Very enjoyable stay.

Leisure Friends

8/10

Excellent

17 Nov 2024

Valentina

I love this hotel

Leisure Partner

10/10

Exceptional

01 Nov 2024

Antonieta

Staff were wonderful. I’ll be definitely be coming back :)

Self

10/10

Exceptional

29 Oct 2024

Kelli

The hotel room was perfect for our family of three. They even had a little teepee set up in the room for our child. Staff was very attentive and gave great recommendations for food. Would definitely stay again.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2024

Alex

very, very nice!
10 out of 10

Leisure Family

8/10

Excellent

20 Oct 2024

latonia

Conveniently located

Leisure Family

10/10

Exceptional

17 Oct 2024

Vidhya

Breakfast could have included more options.

8/10

Excellent

15 Oct 2024

Candice Patricia

Lovely experience but I was surprised when I was asked if I wanted to pay an optional service fee at the end of my stay.

Leisure Self

10/10

Exceptional

12 Oct 2024

Antonia

Very convenient for public transportation and walking.

Leisure Partner

8/10

Excellent

11 Oct 2024

Carole

I like the design and ambience of the hotel and is situated in walking distance to travel networks. Entrance to the hotel has stairs and lift not working during stay was problematic.I booked a cosy room which is as described small, which again is nicely designed but shower soap needed refilling and some mould in shower not great for price. I think the hotel is good but a few little things made me consider the price paid.

Business_and_leisure Self

10/10

Exceptional

09 Oct 2024

Rumia

A wonderful property. A little small but very cute. The staff are amazing! Very helpful. Will definitely stay here again

Leisure Family

8/10

Excellent

04 Oct 2024

Charles

Good job

Leisure Self

10/10

Exceptional

22 Sep 2024

Nina

Small clean hotel.homey “ feeling

Leisure

6/10

Pleasant

12 Sep 2024

sonia

This hotel is a refurbished home, I was in room 120 above the kitchen with NO views, windows had a covering over them . The room had low ceilings, low lighting and just made me feel claustrophobic. Breakfast at 22 pounds was not good. This place had a high rating and I was just disappointed and should have just booked the double tree around the corner.

Leisure Partner

6/10

Pleasant

22 Aug 2024

Jeremy

Great location near subway and hotel was fine. Breakfast was terrible over priced 22 pounds per person not worth it at all

10/10

Exceptional

21 Aug 2024

Andy

Very helpful staff, clean room, lots of amenities (slippers, bottled water, coffee, toothbrush kit, etc), big fluffy bath towels. Only very minor complaint would be that the bathroom was a little bit squishy (the toilet is facing the shower wall and I kept having to maneuver myself onto the toilet to avoid hitting my head or arm on it). Great stay here and would definitely stay again.

Leisure Family

6/10

Pleasant

20 Aug 2024

Richard

The area was clean, safe, and had easy access to transportation. The staff was friendly and helpful. The hotel itself seemed to be under some construction with uneven floors and cracked walls. My room was located below ground floor and staff continued to ask why I was there even after I checked in! I was located by the front door and I could clearly hear staff talking up in the lobby.

Leisure Self

10/10

Exceptional

10 Aug 2024

Linda

Excellent location close to transportation and several dining options nearby.

Leisure Family

10/10

Exceptional

05 Aug 2024

Alexis

We stayed in a junior suite with our 8 year old and it was perfect! Quiet and enough space with a door closing between the two rooms. There was enough space in the hotels mini fridge to store some yogurt and milk for easy breakfast. Definitely recommend this hotel

Leisure Family_with_children

10/10

Exceptional

29 Jul 2024

AMIRALI

Amazing service and friendly staff. Also good breakfast.

Leisure Family

10/10

Exceptional

26 Jul 2024

Verified traveler

Very nice building.

Business Self

10/10

Exceptional

26 Jul 2024

Taylor

Amazing property and staff. Would highly recommend and stay here again.

Leisure Partner

10/10

Exceptional

17 Jul 2024

JOSE

Thx

Business_and_leisure Family

4/10

Poor

14 Jul 2024

Ramin Isaac

Uncomfortable bed . Small rooms and rioms look old

Family

6/10

Pleasant

11 Jul 2024

Bruce

The property was comfortable

Business Self

8/10

Excellent

02 Jul 2024

Kathryn

Nice boutique hotel in great location for the tube, shopping and restaurants. Nice staff. Room was below ground with weird indoor/outdoor carpet but a few nice touches that made the room feel special. Eg coffee machine, cookies, tea pot and tea, I’d stay again.

Leisure Family

4/10

Poor

27 Jun 2024

Karen

The basement rooms are musty and dank. Unacceptable and outrageous at the price

10/10

Exceptional

19 Jun 2024

Daoud

wonderful staff, very pleasent experince
thanks you!!

Business

10/10

Exceptional

19 Jun 2024

aynsleigh

I enjoyed my stay here. Some features need updating and the service was good but not top notch. I don’t need much so this didn’t bother me. Very close to the tube.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2024

Diana

The hotel was very accommodating and the staff is personable and attentive. This property is in a great location and we can’t wait to come back!

Leisure Partner

10/10

Exceptional

14 Jun 2024

James

Nice, clean hotel in the heart of Kensington.

Partner

10/10

Exceptional

07 Jun 2024

KATHLEEN

The Meliá London Kensington Hotel was a great choice. The hotel staff is friendly and helpful. The property is clean and well maintained, the location met all my requirements. I would not hesitate to reserve a room here again.

Leisure Family

10/10

Exceptional

21 May 2024

Clayton

None

Leisure Partner

10/10

Exceptional

16 May 2024

Silvina

Love this Location,the atmosphere and friendly staff