Name: London Marriott Hotel Kensington
Address: Cromwell Road, 147c, London, SW5 0TH, GB

10/10

Exceptional

16 Jul 2026

Ray

Room was clean but AC system wasn’t functioning properly.

Family

4/10

Poor

05 Jul 2026

rosa

The air conditioning was not working well it was so hot to stay in the room during London the heat wave. They brought us two fans but still very hot.
No slippers in room.

Family

2/10

Poor

24 Jun 2026

Sami

They Didn’t keep our Reservation
Yet they lied to us that the reason was due to some maintenance problems BUT
THEY OVERBOOKED the hotel
So when we arrived they couldn’t honor our reservations!!!???…???

Family

8/10

Excellent

13 Jun 2026

Lisa

Convenient location. Close to shops and restaurants.The breakfast was excellent. Being near the Underground made it easy to head out to the airport.

Family

10/10

Exceptional

19 May 2026

Sean

Great daily breakfast. Most of the rooms are refurbished and updated. Nice lounge access. Kind and attentive staff.

6/10

Pleasant

04 May 2026

Kynan

Air conditioning in my daughter’s adjoining room didn’t work. They came to fix it a few times, but failed. There was gum smeared into the carpet leaving a big black sticky spot too. Felt a little shabby.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Yolanda

Excellent room with plenty of space.
Location was great few min walk to Earls Court tube station.
Staff was friendly too.
Thank you for a lovely stay.

Friends_and_family Family

10/10

Exceptional

02 May 2026

SCOTT D

Rooms were nice and

6/10

Pleasant

19 Apr 2026

ian patrick

Truly average hotel. Rooms small and a little worn . Bathrooms have been refurbished. Breakfast okay and of reasonable value if you book ahead. Cleaning average and somewhat enthusiastic with occasional bangs on the door at 8 am in the morning which are a little overzealous
My biggest complaint relates to the gym - this is not located in the hotel but in a separate structure about 50m away and is subcontracted to a separate entity
They do not allow access to anyone under the age of 16 and their regulations compel one to fill out registration forms on a daily basis including health and safety documentation - this takes about five minutes to do. The gym is equipped with old life fitness equipment about 15 to 20 years old and some technogym treadmills and cross trainers
It will be well below the standard that you would see in the average Hilton or similar level brand hotel anywhere in the English speaking world / in my opinion it would not be a suitable hotel for someone who is travelling with a teenager who wanted to go to the gym or indeed who had a desire to visit the gym in the evenings as the gym is closed from 4 o’clock on Saturdays and Sundays
Overall this hotel is adequate but the gym arrangement is subpar and you could well do better elsewhere.

Partner

10/10

Exceptional

16 Apr 2026

Lee

Fetnanfo and the team were fantastic, very friendly and our stay was made extra special thank you Fernando and all the team.

Family

10/10

Exceptional

15 Apr 2026

Lee

Fernando and the team were fantastic. All the team were kind and friendly
Fernando went out of his way to assist us and to make our stay so very special. This was above and beyond expectations so thank you so much x

Family

10/10

Exceptional

10 Apr 2026

Edward

Great breakfast, nice room, comfy bed and a great shower.

Partner

8/10

Excellent

09 Apr 2026

Adam

Room. It ready when we came. They told us to go to the exec lounge for an hour. Room still not available. Then in order to get a room we had to downgrade or upgrade for more money per night. Otherwise staff was nice. Restaurant cooks were terrible. Exec lounge was nice.

Family_with_children

10/10

Exceptional

25 Mar 2026

JOSE

.

10/10

Exceptional

24 Mar 2026

Kelli

My family had a wonderful stay at London Marriott Hotel Kensington (our 2nd time staying). The location is ideal—conveniently close to the grocery store, laundromat, several wonderful restaurants, great shops, all within walking distance. The staff were consistently warm, professional, and attentive, which truly elevated the experience. Our executive suite was clean, comfortable, and well-appointed, providing a relaxing retreat after long days out. The daily breakfast was exceptional and a highlight of our stay, and access to the executive lounge added even more value, with complimentary coffees, beverages, and a lovely afternoon buffet. I will absolutely return to this hotel (yet again) and highly recommend this hotel to anyone visiting London.

Family

10/10

Exceptional

22 Mar 2026

Conor

Friendly staff, lovely clean room. Excellent location for our visit to the V&A Museum. Travelling with a coeliac, the staff were very helpful and attentive to our needs. Would highly recommend.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Cal

The staff was amazing. Extremely helpful to new visitors to London. They alleviated stresses that allowed me to focus more on our stay.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Lisa

Sainsburys, argos and smaller shops all within walking distance

Partner

10/10

Exceptional

10 Mar 2026

Kamilah

The staff was knowledgeable about tourist activities and transportation. The property was clean and modern. All staff members I encountered were courteous and helpful.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Craig

Pros: clean, big room, bathroom good, big TV
Cons: mattress wasn’t comfortable, heating up the room turns on a noisy fan.

The “public” wifi works in the room on the 1st floor (who knows about higher floors). But the “guest” wifi where you enter your name and room number did not work, it just presents an endlessly flickering “connecting…” page.

Self

8/10

Excellent

05 Mar 2026

Shayoni

Clean and decent sized room. All amenities other than a microwave. Most beneficial was the location of the hotel, centrally located to tube stations and major attractions! Staff in the first shift were very helpful and efficient, however in the second shift, we found them less knowledgeable or willing to help.

Partner

10/10

Exceptional

01 Mar 2026

Shayoni

Clean room, friendly staff

Partner

8/10

Excellent

17 Feb 2026

King kwong terry

Great location. Hotel bathroom is modern. Room is clean and updated. Staffs are helpful. Thanks

8/10

Excellent

16 Feb 2026

Paul

Really great, loved location, room, service, overall hotel felt just what we wanted. Only issue was the air conditioning in the room wasn't great, it was too warm. I'd be hesitant to rebook based on this - it was tolerable with the window open and 3c outside, during summer it would a real problem.

Partner

10/10

Exceptional

13 Feb 2026

King kwong terry

Staff kindly arranged a room on higher room because I am afraid of darkness.
The layout of the room, clean and modern bathroom is impressed.
I would like to stay in this hotel if I come to London.
Thanks

10/10

Exceptional

09 Feb 2026

Daniel

Professional informative friendly staff. Clean well appointed room and very good breakfast.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Michael

We enjoyed our stay at the Marriott. Very helpful staff. The room was comfortable and the lighting and decor were elegant and stylish.
The exec lounge provides very nice facilities with light snacks and even light meals available inclusive.
The bed was comfortable though I think ours had a mattress topper which you might have to ask for.
The hotel is very well located with a tube station on the Piccadilly line and 2 supermarkets nearby.
Despite being on a main road, the rooms in the hotel are very quiet.
The gym is actually a working gym with a good variety of facilities, not just a weights room tacked on.
Recommended.

Business_and_leisure Family

6/10

Pleasant

01 Feb 2026

James

Room was clean and bed was comfortable, staff were nice although some struggle with English?
Biggest let down was the tvs only having free view and no option to cast or sign into streaming apps. The shower is small so if your over 6ft your going to have to shower crouching.
A bit disappointed after booking a suite for £600 per night.

10/10

Exceptional

01 Feb 2026

Sandra

Staff were so friendly and helpful. Room was spotless. Would recommend

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Cynthia

Friendly staff, cheerful holiday decor, good food/lounge, great location in Kensington...close to Gloucester Road and Earls Court tube stops. Room was a good size and it was very quiet at night. Great blackout curtains

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Ryan

Lovely hotel. Very comfortable.

10/10

Exceptional

11 Nov 2025

Bronte

Clean and quiet room, comfortable bed, L’Occitaine toiletries, very good service and a good quality breakfast.

Partner

6/10

Pleasant

14 Oct 2025

Debra

It was disappointing to have only one elevator on property. Rooms were cold but clean. Not impressed with the Marriott over priced.

Leisure Partner

8/10

Excellent

13 Oct 2025

Susanna

This is the second time we have stayed at this property. This hotel is so conveniently located- a short walk to the Piccadilly tube line, great French coffee restaurants, Museum of Natural History, V&A Museum, Hyde Park and many more. The staff is so wonderful and the hotel is very clean. My only comment is that one of 2 elevators was broken the whole week we were there! Not an issue for us on the 3rd floor because we took the stairs but I can see this as a big issue for the folks staying on the 8th floor! Overall, I would stay here again the next time I'm in London!

Leisure Friends

2/10

Poor

12 Oct 2025

Andrew

Bang average room, hallway smelled like death, staff seemed to always turn the other cheek.

Leisure Partner

8/10

Excellent

30 Sep 2025

David

Nice Hotel

Friends_and_family Family

4/10

Poor

10 Sep 2025

Terry

The Hotel was not worth the cost to stay there. Somewhat run down, your paying for the location and thats it. The main issue was the air conditioning wasnt working in

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Domenico

The hotel was clean and well cared for. We chose the breakfast option in our package and it did not disappoint. They had everything you would need, and want, for breakfast. They even offer fresh made omelets, and poached eggs. They also offered gluten free options as well as gluten free bread. The room was clean and spacious, and housekeeping was second to none. The hotel was a short walk from Earls court underground (subway) station. The staff were friendly, courteous, and took care of our every whim. I highly recommend this hotel, especially if you like the quieter areas to stay in, and if you want to be treated right! I give this hotel two thumbs 👍👍 way up.

Leisure Family

8/10

Excellent

13 Aug 2025

Verified traveler

Great Hotel

Quick no fuss check in, friendly receptionist, friendly bar staff. Very comfortable bed and pillows.
Air conditioner worked great on a really warm day. Fantastic shower and toiletries.
Breakfast buffet was definitely better than most offerings at other hotels. Would definitely recommend this hotel for its facilities and location just a 5 minute walk from Gloucester Road underground station.

Partner

10/10

Exceptional

02 Aug 2025

Peter

Convenience to the city center and London undergorund

8/10

Excellent

30 Jul 2025

Verified traveler

Great service and comfortable stay

Business

8/10

Excellent

24 Jul 2025

Cristian

Hotel states parking available, however there are only about 15 spaces and the car park is not suited to large 4x4s (very tight).

Leisure Family

10/10

Exceptional

23 Jul 2025

Nirav

Great place with family!

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Martin

The kindness of the staff makes the hotel stand out. I was there with my sons, they let us have a late check out and looked after us.

Leisure

2/10

Poor

01 Jul 2025

Marco

The air conditioning does not work. It was hotter in our room than outside. Unbearable - staff offered fans which circulated warm air. Many upset guests and no clear acknowledgement that the air condition is defunct. Location is nice but you must tube everywhere because nothing in terms of tourist attractions is close. Would not stay again.

Leisure Family

8/10

Excellent

18 Jun 2025

Kenya

The AC was not working correctly, even though it was turned all the way down it was still hot in the room.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2025

Wendy

Great location. The lady who checked us in was amazing. She was very friendly and helpful. This will be our new go to hotel in London

Partner

6/10

Pleasant

13 Jun 2025

soyoun

Moldy at the shower booth
I asked them to remove it twice but they didn’t
No soundproof I can hear people talking and sneezing from next room

Leisure Family

10/10

Exceptional

01 Jun 2025

Thomas

Great location, safe area, nice room, great breakfast. I like having a restaurant on site for lunch or dinner if I need. Food was very good at the restaurant with good service. Breakfast was always well stocked and had variety. Sainsbury across the street, Waitrose close as well as Starbucks, Pret, Chipotle, Nando’s and many other restaurants. Close to two tube stations - Gloucester Road and Earl’s Court. Can easily walk to Kensington Palace or Natural History Museum. Not far to South Kensington restaurants and tube station also. Loved that they gave me two bottles of water each day! Comfortable room and bed with good ac. Only negative was that the front desk wasn’t always very friendly.

Leisure Self

10/10

Exceptional

01 Jun 2025

THOMAS

Good location

Friends_and_family Family

10/10

Exceptional

23 May 2025

Richard

It’s located close to historical museums

Leisure

10/10

Exceptional

20 May 2025

Betty

Amazing

Friends_and_family Family

8/10

Excellent

19 May 2025

Sheung Yin Yvette

Nice place to stay

Service is excellent, room is comfortable. However there is no wardrobe in the room and water pressure is quite weak. There are hangers on the wall but not covered. Ok for a short trip. There is also a coin laundry and supermarket across the street. Tube station is less than 10 mins walk. Location is very convenient.

Friends_and_family Family

10/10

Exceptional

09 May 2025

Jane

Staff especially helpful. Convenient location.Would highly recommend this Marriott to friends.
We enjoyed our time there.

Leisure Family

10/10

Exceptional

08 May 2025

Miriam

London Marriott Kensington

We are extremely happy and satisfied with our stay at the hotel. From the moment we arrived, the entire staff made us feel genuinely welcome and went above and beyond to accommodate all our needs. Their warmth, professionalism, and attention to detail truly made our experience exceptional.

Partner

10/10

Exceptional

01 May 2025

John

We had a great stay at the Marriot Kensington. The location was great and the facility was clean and new. In addition, the staff were all outstanding. Of special note was Ash the concierge. He helped us find all the great things to do while in town and with many other questions. He helped make this one of our best vacations.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Jodi-Tatiana

My stay at the Marriott Kensington was truly enjoyable and made my London Marathon experience and my birthday amazing. Every member of the staff took pride in their work, evident in their exceptional service and genuine hospitality. From check-in to departure, I felt warmly welcomed and well taken care of.

The breakfast offered a wonderful variety of good and healthy options, catering to different tastes and dietary preferences. It was a great way to start each day of my stay.

My room was perfect, providing a comfortable and relaxing environment. Housekeeping was efficient and attentive; whenever I requested a room refresh, they exceeded my expectations. The room was also conducive to work, with excellent Wi-Fi and a quiet atmosphere that allowed me to work with ease during my stay.

While the Executive Lounge provided a pleasant atmosphere, I found that the food options could be improved to match the high standard set by the rest of the hotel's amenities.

The location was ideal for exploring both inner London and its outskirts. With convenient access to multiple key locations, getting around the city was effortless.

Overall, the Marriott Kensington provided a delightful experience, making my trip to London even more special. Between the attentive staff, comfortable accommodations, and convenient location, my London Marathon experience, birthday, and work commitments were all seamlessly supported. I would certainly recommend it for both business and leisure travelers.

Business_and_leisure Self

10/10

Exceptional

20 Apr 2025

Timothy

Excellent front desk greetings and support.
Great breakfast daily.

Leisure Family

10/10

Exceptional

12 Apr 2025

Verified traveler

Was a comfortable experience.

Business

8/10

Excellent

06 Apr 2025

Brian

Only problem no A/C for 2 nights hot in room gave us small oscillation fan not suffice

Leisure

10/10

Exceptional

01 Apr 2025

Hsien-Hui

Very friendly staff....although a wider food menu at the restaurant would be helpful!

Business Partner

10/10

Exceptional

30 Mar 2025

Lisa

Enjoyable comfortable hotel

The location was very convenient, walkable to numerous incredible museums. The service was excellent and the room was very comfortable and nice.

Partner

10/10

Exceptional

22 Mar 2025

Kyeongrok

Good services,
Comfortable, clean and delicious restourant

Business

10/10

Exceptional

05 Mar 2025

Jill

Great hotel! Highly recommend. Beds are comfy, not hard like other places. Clean, “cozy”, all the comforts of a hotel you would expect.
Refrigerator, no microwave. Great WiFi! Great Kensington location, close to the tube.

Business_and_leisure Self

8/10

Excellent

16 Feb 2025

Marist

Well maintained and staff hotel. Had an issue with the air conditioning in the room, was moved over to a different room with minimum fuss.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2025

Josephine

Ideally situated, comfortable and affordable stay

Very comfortable stay, albeit short. Hotel staff helpful, noticeable welcome features; L’Occitane toiletries, perfect temperature (room), crisp sheets, comfortable bed, quiet position (not overlooking street), would recommend

Partner

10/10

Exceptional

04 Feb 2025

Sussan

Terrific start to my month long holiday

From my arrival to departure this Hotel was amazing the staff were amazing a special thanks to the concierge he was polite and helpful.
Upon arrival 8am I was hoping to drop off my suitcase but my room was ready so they checked me and and advised to have. Long awaited shower and rest. This is exactly what I needed and although I had to change rooms as they couldn’t turn the heater down but nothing was too much trouble.
I would definitely recommend this you will not regret anything.
Breakfast had a good layout not over the top and chef was happy to cool your order.

Self

10/10

Exceptional

30 Jan 2025

Chia Hui

Best experience ever

Staffs are super professional and friendly. Room is cleaned and water replenished everyday. The staff even organized my daughter’s stuffy on the bed. Super sweet!

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Richard

Excellent

Excellent service front of house, handy car park, great location

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Lucy

Nice room and ammenities

Leisure Family

8/10

Excellent

09 Jan 2025

Brian

Cold temps inside

The restaurant and breakfast area is way too cold and drafty.

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

Taurai

Staff was excellent

10/10

Exceptional

10 Dec 2024

Wendy T

Front desk staff and concierge is amazingly nice.

Business Self

8/10

Excellent

10 Nov 2024

Cheryl F

Terrible lighting in bedrooms. Beautiful lobby.

8/10

Excellent

03 Nov 2024

antonio

Nice stay for a family, I found very interesting the lounge option which can allow you to chill out after a long walk in London. The room was quiet, the bathroom well renovated. Only drawback the windows that are old and allow cold and humidity to enter. We were freezing during the night.

Leisure Family

4/10

Poor

18 Oct 2024

Mehmet Kemal

Room toilets were not clean.

Business

10/10

Exceptional

12 Oct 2024

Cleve

Great hotel made even better with front desk staff. In particular Mia who was absolutely amazingly friendly and helpful during our family stay. Also breakfast staff was incredible in particular Leon who took care of our requests and food needs, diet restrictions. Great stay overall. But again, thank you Mia and Leon!

Leisure Family

4/10

Poor

08 Oct 2024

Verified traveler

Disappointing

Disappointed with the room. Very average for the price.

8/10

Excellent

06 Oct 2024

Zaineb

Very central and in a very good area. Lovely staff but the hotel is dated. Overall was a good stay.

Leisure Partner

10/10

Exceptional

06 Oct 2024

William

Highly recommend this Marriot. Nicely located for easy access to tge area. Staff was extremely helpful and pleasant!

Leisure Family

10/10

Exceptional

05 Oct 2024

Debra

Front Desk was very helpful as was the rest of the staff. Particular shout out to Elektra. We had a room to sleep five and it worked well. Breakfast was decent and location was good.

Leisure Friends

8/10

Excellent

26 Sep 2024

Steven

The hotel was great as was the location. The restaurant staff was terrible They closed an hour early from posted hours so we had to go elsewhere and spent the money there They also said there was a q code on tv but we could not find it

Partner

10/10

Exceptional

30 Jul 2024

Ma Paola

Super nice

Was perfect

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

mark

Clean modem rooms, functional a/c, but limited on storage so live out of a suitcase if longer than a couple days stay.

Business Self

10/10

Exceptional

24 Jun 2024

LINDITA

Walkable

Family

6/10

Pleasant

06 Jun 2024

Jennifer

A perfectly nice hotel and the staff were friendly but they didn’t set up a room for 2 guests and our request for robes, towels, water etc. for 2 was ignored. They tried to get us to pay for breakfast when it was included for exec rooms and the exec lounge was limited to times and the coffee machine was broken. Quite a walk from the tube though the noise of tube trains below is obvious on lower floors (we were on 2). Disappointing considering the cost.

Business Partner

6/10

Pleasant

04 Jun 2024

Nora

The hotel itself wasn't bad, but if you're looking for a good breakfast to have at the hotel I'll give it 1 star, very limited and not the greatest.

10/10

Exceptional

26 May 2024

Carla

Large room with comfy bed and pillows and nicely updated. Works well for longer stays. Great neighborhood and easy access to the tube.

Leisure Partner

8/10

Excellent

19 May 2024

Farhaan

Good location, nice hotel, very helpful staff.

Leisure Self

2/10

Poor

12 May 2024

CONSTANTINOS

Old and dirty

We were “ upgraded” to a room on the 1 st floor because of king size bed. The room was very old, draw was missing on cupboard, bathroom very small and it was not cleaned properly. There were hairs on bathroom floor. We were at the end of the passage and there was a fishy smell in the passage leading to the bedroom. The breakfast had unhygienic atmosphere- the fruit was old, the omelette was average and the self service coffee machine kept overflowing and not attended to in time. The tables were not cleaned on time and we ended up eating the bread and cheese which felt safer. The experience was very disappointing for the price we paid and we will not be returning to this hotel.

Partner

8/10

Excellent

09 May 2024

jill

Good location for our needs

Leisure Family

10/10

Exceptional

07 May 2024

lisa

Best stay at the Marriott Kensington, London

The Marriott in Kensington has the best location. It is very close to the Earl’s Court train station. The hotel has a great breakfast and the staff is incredibly helpful. Ash was amazing. He planned our whole itinerary while staying in London. I will definitely go back to that Marriott!!!

Partner

10/10

Exceptional

24 Apr 2024

Dorcas Elizabeth

The staff were amazing and the hotel was quiet and enjoyable. Very close to the Tube, so easy to navigate around town

Business_and_leisure Family

10/10

Exceptional

15 Apr 2024

Ramon

Amazing stay

Leisure Friends

10/10

Exceptional

12 Apr 2024

Verified traveler

Amazing location, great for families.

Friends_and_family Family

10/10

Exceptional

08 Apr 2024

Michael

Quiet, clean, near the Underground for easy access to all of London.

Leisure

10/10

Exceptional

07 Apr 2024

Roz

Great hotel.

10/10

Exceptional

27 Mar 2024

Anslem

Boutique style feel with friendly staff

10/10

Exceptional

18 Mar 2024

Bridget

The staff was so friendly and helpful. This was our first trip to London. We will definitely stay there again!

Leisure Family

10/10

Exceptional

07 Mar 2024

Kelli

stayed at London Marriott Hotel Kensington for 6 days from 2/29/24-3/7/24. Hotel is in a great location. There’s a grocery store right across the street (Sainsbury), a laundromat right next to the grocery store, and countless places to eat and shop within walking distance. The hotel itself is very nice and clean. The hotel staff were friendly and extremely accommodating - every time I stepped off the elevator the front desk staff had a warm smile and a hello. Concierge was awesome! That said, the one negative I can speak of is the long time it took to get food while eating in the hotel restaurant when we first arrived (and the nachos were literally a bowl of chips with a tiny bit of cheese). They did attempt to make up for the slow service by offering a complimentary glass of wine. Overall, me and my daughters had a great stay at this hotel and would most definitely stay again.

Leisure Family