Name: Ember Locke, Kensington
Address: 202-220 Cromwell Road, London Sw5 0sw, London, SW50SW, GB

10/10

Exceptional

17 Jul 2026

Stephanie

We had a lovely stay at this funky, beautiful hotel that's in a fabulous location! We really enjoyed the whole vibe of the hotel and rooms. Unique in a wonderful way that just makes you smile and the staff was friendly and helpful. The breakfast portions are huge so bring your appetite! Located close to Earl's Court you have many options for dining out as well.

Partner

6/10

Pleasant

14 Jul 2026

Julia

This property is in a convenient location on a major road. We requested a quiet room and it was but the air conditioning units are clunky and noisy. It could be improved a lot if the cleanliness and maintenance was up to a higher standard. It is an apartment hotel but no cloth, washing up liquid or tea towel provided. Rooms are not serviced daily (which is okay) but I had to make a couple of requests to get things replenished. Not one of our best experiences and expensive for what you actually got. Had a great time in London overall though.

Partner

10/10

Exceptional

14 Jul 2026

Aidan

Our stay at Ember Locke was more than accommodating. Nosh at the front desk (I hope that’s right) was very helpful our first day allowing us to check in a little early after a long flight. The staff was very friendly and we appreciated the convenience of a kitchenette in our room as well as the availability of Eve in the lobby for a quick bite or a coffee in the morning.

Partner

8/10

Excellent

13 Jul 2026

CHRISTINA

The common areas at the Ember Locke Kensington are beautiful. The luxurious fabrics and deep colors brought to my mind “Arabian Nights,” or bohemian lives with opium dens. Beautiful spaces. That rich color scheme carried into our room, but living in that space felt a little less luxe, chiefly because the bathroom was too much like reality: no tissues, no lotion, not enough TP, dicey toilet.
I loved the convenience of the EVE coffee shop in the lobby, and the restaurant was the prettiest space of all with all its plants and velvet banquets. Food there was reliably delicious and fresh. GREAT service too. Hotel service is essentially non-existent as it’s only provided after a full week’s stay. We had to ask for more TP and the garbage/recycling bins to be emptied at the six day mark. The location is great because it’s walkable, and all the staff are welcoming and friendly.

Friends

8/10

Excellent

12 Jul 2026

Michelle

My young adult daughter and I stayed in a duplex suite for two nights. It was her first time in London, so I was looking for a safe and fairly central location.

Positives: comfy beds, quirky decor, AC, very handy 1.5 bathrooms, and space to relax with the well equipped mini kitchen and seating area on the bottom floor. Walkable to plenty of restaurants, a small grocery shop, souvenir shops, and Earl’s Court underground station. And the restaurant is every bit as lovely as it looks in photos!

Notes: while the decor was quirkily art deco, the room was quite tired-feeling and dark - aside from the main bathroom. Not surprisingly for London, the bedroom area was also quite small. I was glad we’d spent the extra to book a duplex!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Russell

This hotel was very central and close to the tube and bus lines. The rooms were very clean, the beds were also very comfortable. All of the amenities in the room worked fine, however we didn't use the much (I.E. the cook top, kettle, etc.).

The best part was the staff, exceptionally helpful, kind and knowledgeable. Two staff in particular, Patricia and Jessica helped us out when British Airways deemed it not necessary to load our bag.

10/10 would stay again.

Partner

6/10

Pleasant

07 Jul 2026

Wesley

The room was fine. It was decorated nicely, but clearly not well maintained. There were stains on the fabric headboard and couch, toothpaste on the top of the sink, scum on the taps and in the shower, crumbs between the chair cushions, and hairs on the bed sheets. The hallways smelled musty and the housekeeping cart that we saw in the hall was just a repurposed suitcase with a ratty old mop and refilled water bottles of old mystery detergent. If that's what they're cleaning the rooms with, it's a bit concerning.

The staff were not super friendly, but the hotel is in a convenient area, and it was nice having a small kitchenette for food.

Considering the cleanliness and run-down state, the price did not feel worth it, but there were no bigger issues.

Partner

8/10

Excellent

07 Jul 2026

Fatemah

Lovely property, avoid LG, dark & light fixtures lots of mosquitoes

Self

10/10

Exceptional

06 Jul 2026

Chloe

Beautiful property, nice location, good room as with all Lockes

Partner

8/10

Excellent

06 Jul 2026

Kirsty

Patricia was fab when checking us in and keep in us updated on when our room was ready.
Hotel is lovely but it is a wee bit out of the way and please have water in the room or at least for sale in the late evening

Friends

8/10

Excellent

06 Jul 2026

Andrew

This is great location of you don't want to be in the centre of London. Close to South Kensington and Knightsbridge, Picadilly line into the city and to Heathrow. Parking available too. The hotel decor is very quaint. Maintenance seems to be a bit of an issue though, but the staff were quite attentive in resolving issues. You will only have your room cleaned once during your stay, extra cleaning is pricey. They will provide fresh towels on request. We would stay there again, mainly because the location worked for us and we had a hire car.

Partner

10/10

Exceptional

04 Jul 2026

Keven

Amazing hotel

Family

8/10

Excellent

29 Jun 2026

Linda

Nice central location, great rooms, clean. Only issue was I completed a request (on the back of a mail from them) to book a parking spot -heard nothing, could not get through on any number to the hotel, so had to park half an hour away at Westfield which wasn't ideal. Hopefully a one off - but the rest of the stay was great

Family

8/10

Excellent

25 Jun 2026

Dustin

We stayed in the Ember Locke Suite. The kitchen area was nice. It had a two burner induction plate. Washer/Dryer combo was a bonus for sure. Queen size bed with a decent mattress. The pillows were not good. Very flat.
A/C in the room was nice to have. We liked the curtain to separate kitchen/dining area from bed. Someone could be up early and relax in the dining area with disturbing the other while they slept.
We really liked the area. Kensington/Chelsea
Only about a 5 min walk from Earls Court tube station. Sainsbury's store within walking distance for groceries.
We would stay here again.

Partner

8/10

Excellent

21 Jun 2026

Rosemarie

Checking in late & tired, so did not really take a lot in. I was only there for one night. The room was fairly well decorated, but reasonably basic, the bed was very comfortable. I could not find a charging point for mobile phones/devices in the room. I didn't need to use it, but if there was one, it wasn't clear where. The receptionist said something about WiFi. I didn't need this, so didn't take much notice. If there was a WiFi code somewhere, I never saw it. In fact, now I think about it, there was no written information in the room about anything. The reception said to contact them with any issues. I'm not sure how, I don't recall seeing a phone in the room! In the morning I wanted coffee. Lead for kettle did not reach from the dressing table to the nearby socket. I had to move things around in the room to plug it in. There was a coffee machine, but no pods, not a problem for me as I don't drink this sort of coffee. There were no coffee sachets either, nor decaf coffee or tea. Again, not a problem for me as I always carry my own decaf coffee sachets. Also, there was no milk or milk substitute. Again, not really a problem for me, happy to drink it black. Hotel has nice ambience, lovely garden, conservatory. We bought coffee and pastry mid-morning, but were not allowed to sit in the conservatory (which was virtually empty). We sat in the garden, which was fine as it was a hot day. Furniture in the garden is a little tired. Hotel was fine for my needs. Quiet area.

8/10

Excellent

18 Jun 2026

Ronsld

At first we were placed in a room that was cramped with a bed anchored against a wall and neither of us could sleep in this cramped space. We tried unsuccessfully to sleep for 3 nights at which point we decided we would have to go elsewhere for the remainder if our stay as the night manager indicated the hotel was full. When we notified the front desk in the morning of the 4th day that we would need to move to another accommodation as we were unable to sleep in the cramped bed. Jess and Michael were extremely helpful in finding us another larger suite in the hotel. This made a huge difference for the remaining week of our vacation and we are very thankful for their quick and immediate response. I wish we had taken this action earlier as we were truly besides ourselves with lack of sleep for three nights, taking turns to sit in the lobby in the middle of the night so the other could sleep. We appreciate both Michael and Jess so much, thank you!

Partner

10/10

Exceptional

09 Jun 2026

Paulo

Quaint! Excellent overall

10/10

Exceptional

08 Jun 2026

Joseph

The location is great, the staff was friendly and eager to please, the bed was comfortable, and the restaurant and cafe was beautiful and wonderful.

Partner

10/10

Exceptional

04 Jun 2026

Mona

Beautiful property in a great area!

10/10

Exceptional

03 Jun 2026

Avoni

Really enjoyed the stay at Ember Locke. The retro aesthetics and overall design gave the hotel a very cool, unique vibe. Location was very good and well connected, though it was about a 5–10 minute walk to reach busier spots with bakeries, cafés, and restaurants. Overall, a stylish and comfortable place to stay in London.

P.s. the washer/dryer was a bit confusing but staff was helpful.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Gensen

No daily housekeeping. Big negative

Self

10/10

Exceptional

01 Jun 2026

Claire

Really liked this place.

Partner

10/10

Exceptional

31 May 2026

Darya

I had a great stay and the staff were very accommodating, shoutout to Patricia who was very helpful and made sure we had a good stay.

10/10

Exceptional

30 May 2026

Samantha

Really cool hotel. The rooms are decorated really well but the common areas were my favourite. Breakfast was a treat in the orangerie! Such a great find for a London stay!

Self

10/10

Exceptional

28 May 2026

Wayne

Excellent place that we have stayed in
Many times

10/10

Exceptional

28 May 2026

Eleanor

Great experience at Ember Locke, very short walk to Earls Court station, and close walk from a huge Tesco! Very exciting seeing an Tesco Superstore! And the guy at the front desk that checked us in was so sweet, did not catch his name but he was very understanding and patient with me and my friend as we recovered from paying 100 quid for a cab 😭 give him a raise that’s the goat fr
The room was phenomenal, I’m obsessed with the interior decor, and many amenities, and if we needed something we just texted the WhatsApp number and got it delivered straight to our door. Living lush! Furthermore, the breakfast was great, and the decor once again absolutely clears and I would 100% stay there again if I’m in London.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

George

Lovely room, helpful staff and great location. If you’re staying only a few nights, they don’t clean the room however I sent a WhatsApp asking for fresh towels and a restock of the tea and coffee and they delivered within 5 mins.

Partner

10/10

Exceptional

25 May 2026

Hui

Very nice room

Family

10/10

Exceptional

23 May 2026

Steven

Fantastic
Highly recommended
The staff were amazing and the room brilliant

Partner

8/10

Excellent

22 May 2026

David

The communal areas were lively and vibrant. First choice room wasn't available so was given choice of an alternative, at checkin.
Room was comfortable. Shower was frustrating as it took a while for hot water to come through.
Restaurant and garden to rear a real attraction and comfortable place to hangout.
Good location, a short walk from Earls Court tube station.

Partner

10/10

Exceptional

21 May 2026

Elena

Fantastic stay, would come back!

Partner

10/10

Exceptional

21 May 2026

Elena

Great location, very helpful staff, very quiet. Thank you.

Partner

10/10

Exceptional

21 May 2026

Cheryl

Great location, very quiet at night. Staffs are friendly. But no room cleaning for stay less than 7 nights.

Partner

10/10

Exceptional

20 May 2026

Bhavika

Lovely interiors!

Partner

10/10

Exceptional

19 May 2026

Jennifer

Great place trendy good for coffee pastries in the morning cold drinks when you get back in the afternoon
Good pizza

Family

8/10

Excellent

17 May 2026

Carolyn

Yes

Self

10/10

Exceptional

17 May 2026

Andy

We loved our stay at Ember Locke - another great property from Locke. The staff were great, design fabulous and breakfast yummy! We appreciated the loan of an umbrella too!

Partner

8/10

Excellent

15 May 2026

Claudia

I was originally drawn to this hotel because of the stunning decor and overall vibe in the photos, and it absolutely did not disappoint. The property is beautiful, and every single design detail is spot on.
I had a slight issue with the bed on my first day, but the staff was incredibly helpful and quick to respond. They even upgraded me to a better room, which completely made up!
I only had the breakfast there, but it was great. Not just the dining area being super Instagrammable, but the food itself was delicious. The common areas are very comfortable and well-suited for getting some work done too.

Self

6/10

Pleasant

10 May 2026

Abby

Really cute hotel room. Very close to train station (about 3 blocks). They had a nice coffee and pizza place in the lobby. Lobby is a vibe. However, I don't know that I could ever stay here again with no climate control in the room. It was not warm outside but It was warm in our room with bolted windows so you couldn't crack them open. They did give us a fan but we enjoy sleeping cold. Just our own preference.

Partner

6/10

Pleasant

10 May 2026

Dr. M.P.

This hotel is upstairs from a loud, busy restaurant. The garden-facing studio was mostly quiet except for the outrageously loud party downstairs one afternoon/night, when their music 's bass vibrated in the walls on the 3rd floor. The D.J., party organizer, and 2 hotel employees refused to adjust it, and acted like I was the problem for asking them to turn it down. (\"They paid for it;\" as if the $1000 I'd paid for 5 nights did not count.) What was lacking was courtesy, consideration for hotel guests, and a manager who cared about people staying in the rooms.

The lobby and restaurant look beautiful in photos, but a perfumed air freshener is spread by 'diffusers;' so the smell is kind of sickening to walk through.

Other than that, it was a good location. Cromwell St. is noisy, but rooms facing away are quieter.

10/10

Exceptional

10 May 2026

Ingrid

Only issue was the hotel taking an unauthorised room payment BEFORE the contractual agreement. But I was ultimately refunded and able to pay on the card of my preference. Still this shouldn't happen!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Krista

Had a fantastic stay with my family including children 8 and 10. The staff are all lovely and the breakfast was excellent. Would absolutely recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

09 May 2026

keith

I had a very nice stay here. Great location and excellent staff. The rooms are nice. I have stayed at their other hotels in Manchester and Edinburgh, and they were very nice as well

6/10

Pleasant

05 May 2026

Melinda

Wasn’t as good in person as the images and reviews suggested. It was fine and the staff were friendly but the room wasn’t the cleanest and the bathrooms not good. The floor tiles were all cracked and just didn’t seem very clean.

Business

10/10

Exceptional

30 Apr 2026

Kevin

Great stay

10/10

Exceptional

29 Apr 2026

Graham

My third stay. The decor is different, in a good way, and the staff are exceptionally friendly and helpful. My room was spacious, clean, comfortable and had a small kitchen area. This hotel is outstanding for a London stay. Definitely recommend it

Self

6/10

Pleasant

29 Apr 2026

Evie

Room was spotless and amazing decor, location etc. However when we arrived the heating had been set to 21 degrees and it was incredibly hot outside. The AC wouldn’t work and when I asked politely at reception I was told the ac hasn’t been put on for the whole building yet and to simply open a window…onto a main road in zone 1 London? I didn’t know if basic science was lacking amongst reception staff, but warm air from outside circulating inside will only keep things…warm.

I raised this upon checkout and how it had affected sleep, to be told I should have been offered a fan instead but received no apology that this went amiss. Upon checkout, not once did staff say “how was your stay”…which again struck me as odd considering even a basic Premier Inn would ask this as a measure of good service.

I would stay here again, but the level of attentiveness to comfort could be worked on. I absolutely am being privileged even talking about heat etc and other first world problems, but nonetheless, I’ve said it now!😂

Family

10/10

Exceptional

28 Apr 2026

Claire

John greeted us on our arrival, very warm and welcoming. Hotel was a perfect location for us driving in and parking was easy to find. The hotel was beautiful curated and lots of space to just sit for a moment. Our room was clean tidy and the kitchenette was perfect with a baby. Will absolutely stay again and recommend to everyone!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Sophie

My favorite Hotel in London! Great service and always an amazing experience.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Maeve

We had a wonderful stay. Having the small kitchen in the room was super convenient and the staff were very helpful. Special shoutout to Nosh!

10/10

Exceptional

25 Apr 2026

Tracy

The room and hotel was perfect. It was a little warm, so we asked for a fan that helped. Great location!

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Natalia

The staff was fantastic. The hotel is beautiful, and the convenience to the tube was awesome. You can easily walk to different areas, too. Felt very safe. Unfortunately, the hotel does not allow you to turn on the a/c and the room was very warm and there’s no ventilation. They gave me a fan, and that was okay, but it do caused me a night of not sleeping. Other than that, I would come back again.

Self

10/10

Exceptional

20 Apr 2026

Stéphanie

Great hotel

Partner

8/10

Excellent

20 Apr 2026

Steven

This is the third time I’ve stayed here in the last three years. Unfortunately, on this visit, I noticed they changed the bedding. There was no top sheet over the bottom sheet. Just the comforter and the bottom sheet quite disappointing. I inquired with the front desk and the hotel maid and no one could give me an answer or provide me with the top sheet. Very disappointing. Especially when you don’t want a heavy comforter on top of you in the warmer months and you just want a sheet.
Also, no box of Kleenex in the hotel room apparently they stopped providing this.
I emailed the management and have yet to receive a reply, explaining these issues

Self

2/10

Poor

19 Apr 2026

Mohammad

Shocked by the positive reviews!! This place is all looks and no substance.

The entrance smells nice, but that’s where it ends. Corridors stink, carpets are filthy, and the room was disgustingly dirty. Socks turned black from the floor, carpets stained, and the toilet seat was dirty with hairs on it! genuinely made me feel sick even writing this.

We asked to move rooms and got zero apology, just told there were no housekeepers. The second room was barely any better. Staff showed no sympathy at all. It felt like this level of dirt and service is completely normal to them.

This was just a one-night stay and I would never step foot here again. If this is the standard of the rooms, I wouldn’t even trust the restaurant downstairs.

Don’t be fooled by the photos. Avoid.

6/10

Pleasant

17 Apr 2026

Nabila

The concept of the hotel is good however, the amenities and bathroom was outdated. Needed a better deep clean and was quite old and rusting away.
The water did not drain properly either!

Room was quite dusty but otherwise spacious.

10/10

Exceptional

15 Apr 2026

Cherise

We spent 2 weeks at the property over Spring Break and it was lovely. The rooms are decorated beautifully, the bathrooms are a little tired and go could with some sprucing up, but for our family of 3 it wasn’t a deal breaker. The location is top notch for getting around London, the room was so quiet and peaceful at night we couldn’t wait to get back to sleep. The staff were accommodating and the overall vibe of the hotel is awesome. Would definitely stay again!

10/10

Exceptional

15 Apr 2026

Duncan

Surpisingly nice. Great room, clean, good shower and comfortable

Self

10/10

Exceptional

14 Apr 2026

Pamela

My stay at this location was absolutely wonderful. I will be staying here again. Everything was great and lived up and beyond my expectations. I love the decor and the staff was so very nice. The entire atmosphere is absolutely wonderful and inviting. The restaurants serve wonderful coffees and food. There are areas where you can relax and work. A beautiful garden in the back. It checks all the boxes.

Self

2/10

Poor

13 Apr 2026

Rebecca

Asked for room to be cleaned and offered to pay. Had to check in multiple times for it to be done. I have been here a week and not one cleaning. Offered to pay for the cleaning and was told to wait until 7 days. Ok… 8th day arrived and they will “see what they can do.”

Literally a lovely place, the cafe staff are amazing. I would love to get a room cleaned per my request even if I have to be charged. Instead it was an awkward debate

Self

6/10

Pleasant

13 Apr 2026

Silvana

Nice decor, but the beds were firm and not to our liking. Great staff and good location.

10/10

Exceptional

12 Apr 2026

Katherine

Beautiful hotel and fantastic location

Friends_and_family Friends

8/10

Excellent

11 Apr 2026

NATALIA

Eu classificaria minha hospedagem como decepcionante. O hotel não tem limpeza nos quartos só acima de 7 noites, não tem limpeza do chão, retirada do lixo (banheiro e cozinha), papel higiênico você precisa ir na recepção pedir, enfim, reservar um apartamento é melhor do que isso. No meu quarto a descarga não tinha força pra descer um papel, algo que reclamei, mas não foi consertado, também quando eu cheguei tinha luz queimada, num quarto que já é escuro e também não tinha sabonete no suporte do banheiro, o que demonstra uma falta de cuidado antes de entregar o quarto ao hóspede. O café da manhã é excelente, um dos melhores que já comi em hotel, não tem buffet é a la carte, o problema é que demora bastante, teve um dia que esperei mais de 40min, fora que eles são bem desorganizados, para um turista que tem os horários todo organizado gera uma experiência péssima. Não ficaria de novo e não indicaria.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Julia

Everything was perfect, Lisa and Bella and Lynn were amazing, the food and drinks were great and the room was gorgeous. We will be back!

Partner

6/10

Pleasant

05 Apr 2026

Cristina

We had a very good impression when we arrived but the maintenance of the property is simply very poor, which is a shame as the hotel looks very nice.
The air conditioning didn't work, the unit was centrally controlled and you weren't able to turn down the temperature. It got really warm at night and we couldn't open the windows either. It was very uncomfortable and couldn't rest well. We also didn't have hot water to take shower on the last day - very disappointing. Not being able to get the basic amenities right simply isn't acceptable from a 4 star hotel..
Whilst Josh at the front desk was personable and friendly, I couldn't say the same about the ladies at the coffee shop, such a bad attitude and arrogance, I don't recommend spending your money there. Overal, although the location is excellent and the rooms have a nice and practical design, we wouldn't come back here as we didn't enjoy our stay.

Partner

10/10

Exceptional

04 Apr 2026

jodi

Great hotel. Great location

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Margaret

I am obsessed with this hotel. The decor is incredible and the ambience/vibes are so fun. The beds were insanely comfortable (always important to me) and it was great to have a cafe and restaurant on site. I had coffee and drinks there and both were excellent. The staff was super nice, place was clean, and I would hands down stay there again.

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Miller

Coffee is terrible, room was alright. They don’t clean it ever, and we stayed for four nights. Staff was unfriendly. Was not allowed to see the garden.

6/10

Pleasant

27 Mar 2026

Holly

The room didn't feel overly clean and the bathroom was very tired. The staff were friendly but you often had to wait for somebody to come over to the desk. The overall design was great but looked like it wasn't being kept in the condition it should have been in.

10/10

Exceptional

24 Mar 2026

Barbara

Great hotel and a great location!

2/10

Poor

23 Mar 2026

joye

Bed bugs. I am leaving with bed bug bites on my hands and wouldn't be surprised if they spread. I stayed here for 3 days, arrived, and there was no fitted sheet, simply just a cushioned thing on the mattress, and I could see the bare mattress. It was disgusting, and the toilet seat was not even connected to the actual toilet base. Past 10PM, there was no one at the front desk, which I believe is a huge safety issue. There are no in-room phones, and my room didnt get cleaned once. Most hotels do daily cleanings, and I wouldn't be surprised if they barely cleaned between guests. While this hotel is aesthetic, it's disgusting and clearly unclean. Do not stay here.

Friends

8/10

Excellent

22 Mar 2026

Chau Wa

Excellent breakfast, restaurant and overall hotel vibe is exquisite. The toilet is a bit off but very spacious the little partition thing doesn't really blocking water splash out from the shower the floor will be pretty wet but do dry very quickly.

Partner

10/10

Exceptional

21 Mar 2026

Martina

The hotel is very cozy and we enjoyed having the kitchen amenities! The location is terrific, plenty of shopping, dining, gardens and museums near by, although Cromwell St is very busy street. The staff is fabulous- friendly and eager to make your stay a pleasant one

Partner

10/10

Exceptional

20 Mar 2026

Natalie

The staff here is next level. I’ve stayed here often and they’re so pleasant, warm, and quick to help.

Partner

10/10

Exceptional

20 Mar 2026

Adam

What a find! Perfect for our travel plans. First time staying Kensington and it didn’t disappoint. From check in to leaving the staff were awesome
Thank you so much

Partner

10/10

Exceptional

20 Mar 2026

neil

I’ve been coming to the area for 20 years. This hotel provides the best possible hotel experience in the area.

Self

10/10

Exceptional

18 Mar 2026

Steven

absolutely wonderful

6/10

Pleasant

16 Mar 2026

Melanie

The room was lovely and clean but some things especially in the bathroom were tired, toilet roll holder was hanging off, the lock on the bathroom door fell off and the painting behind the sink was flaking off.
The bed was lovely and clean and comfortable as was the seating area and kitchen. It was disappointing that we were only give 2 coffee pods for 2 of us and we were staying for 2 nights. We did however use the coffee shop downstairs which was lovely but you shouldn’t have to when you pay the price of the room.
The rest of the stay was great, it was quiet in a good location

Partner

6/10

Pleasant

16 Mar 2026

Daniel

Interesting place that suffers from a lack of identity and staff. Is it apartments or is it a hotel?
I really loved the style and decor of the place. Lots of cool lounge spaces and pretty rooms with a really nice corner sofa and a kitchenette. But these additions meant the double beds are really squeezed in. I bashed my shin on it several times.
2 lifts, one was broken and the other was slow and sounded like it was about to break.
Got to our room to find there was no toilet roll. Odd but even stranger was the receptions attitude to what was a clear problem. \"Oh well housekeeping has gone now\" - Implication being - \"Tough\" - Followed by rolled eyes and eventually they got some. My colleagues in other rooms had similar issues with this.
We were there almost a week. They don't clean your rooms unless you ask. Which rules out new towels too.
The really fun part was breakfast. They seemed genuinely surprised by the number of guests they had.
Day 1 I did get a breakfast but it took 35 mins to arrive by which time I was late and could only eat half of it. No cows milk and 4 types of alternative milk.
Day 2 - No alternative milk but cows milk. No cups. No markings on Coffee / Tea / Milk so it was literally pot luck. After placing my order they informed me 10 minutes later that they were no longer taking orders for breakfast and mine wouldn't come
Day 3 - Didn't try for breakfast
Day 4 to 6 - Arrived at breakfast at 7.30 - No further problems
I'm sure the problems were due to staff sh

Business Partner

8/10

Excellent

15 Mar 2026

Itzel

Conveniently nearby Earl's Court Station

Self

4/10

Poor

13 Mar 2026

Hannah

Room and bathroom is particularly ran down.
Room was very dusty so obviously not cleaned thoroughly.
Toilet didn’t flush properly.
On a very busy road.
Room is far too small to have a kitchenette in it.

10/10

Exceptional

12 Mar 2026

Danielle

Beautiful hotel in a great location. My room was a comfortable size and very clean. Would definitely stay again and will recommend to friends in the future.

Self

10/10

Exceptional

07 Mar 2026

william

Lots nearby, easy to access from Heathrow on Piccadilly to Earl’s Court. 10 min walk to Kensington, nice coffee shop

Partner

10/10

Exceptional

06 Mar 2026

Joanna

We stayed for one night and really enjoyed it. We loved how the room was decorated, and it had everything we needed for a comfortable day. In particular, we found the kitchenette to be well appointed. The location was very convenient, only a few minutes walk from Earl’s Court tube station, and despite the hotel being located on a busy road, it was very quiet in the room so we could sleep. The staff was very helpful and friendly.

Friends

10/10

Exceptional

06 Mar 2026

Lisa

I loved this hotel. 6 night stay in March. I was upgraded to a loft suite (thank you!). King bed powder room in upstairs bedroom. Kitchen, Nespresso machine. My place faced the street but was utterly quiet. Loved everything about it.
Only one suggestion. A reading light somewhere?
I've recommended and will, I hope, return.

Self

8/10

Excellent

05 Mar 2026

natasha

Hotel was well situated with lots of restaurants and shopping nearby however room looked a bit dated and could have done with a deeper clean. The grout in the shower was stained, fabric on the furniture had stains and there was spilt coffee on the table when we checked in.

Partner

8/10

Excellent

02 Mar 2026

Marilyn

Overall nice room, though found a stray toe nail clipping in each of our adjoining rooms. Sink faucet had lime buildup/rust, and drain plug broken. Would be nice to have a box of tissues available in the room. Staff were great, though. And rooms were otherwise comfortable.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Phil

Quiet, calm

10/10

Exceptional

01 Mar 2026

Graham

This is a lovely hotel, very convenient for West London. The decor is colourful and unconventional, and the rooms are spacious and clean. The staff are very friendly and helpful. It has the bonus of a small restaurant, garden and a bar. I would definitely stay here again (and have).

Self

10/10

Exceptional

28 Feb 2026

Sally

I really enjoyed the ambience of the hotel and my room. The bed was very comfortable and the bathroom had ample counter space. Everyone I encountered were extremely kind and took great care in what they were doing. For the room and the location, it was a great value. I wish I had tried the pizza. :(

Self

6/10

Pleasant

22 Feb 2026

Francesca

Room was not really clean. Staff was not really helpful either.

Family

6/10

Pleasant

22 Feb 2026

Sofia

We were unfortunately quite disappointed with our recent stay. We chose to upgrade our room and paid extra, so we were expecting a noticeably higher standard than what we experienced.

Upon arrival, the room did not appear to have been cleaned thoroughly. The table clearly needed a proper wipe, and when we pulled the bed slightly away from the wall, we found a woman’s top behind it, which we left in the room. This raised concerns about the overall cleanliness and attention to detail.

Additionally, one of the bedside lights was not working, and the headboard had visible marks on it. These issues made the room feel poorly maintained and not up to the standard we would expect — particularly given the additional amount we paid for the upgrade.

10/10

Exceptional

21 Feb 2026

David

The welcome staff was amazing and super accommodating! I loved the atmosphere and the location was top tier. If you’re looking for a safe, walkable and beautiful location this is the place for you! Thank you Ember Locke.

6/10

Pleasant

19 Feb 2026

Melanie

This is my second time staying here, and to be honest, if it wasn’t for the location, I’m not sure that I would again. The staff are pleasant and I love the aesthetics, but it’s the little things that have all added up this trip. From a bit of black mould in the shower, chipped and peeling paint in the bathroom and how most of the cutlery in the suite were dirty/had yogurt/soap on them. I like all the perks that you get with their loyalty program (early check in/out) but again, I might look at what else is near the next time.

10/10

Exceptional

18 Feb 2026

Terrence

Love this place. Such a great atmosphere.

Partner

10/10

Exceptional

18 Feb 2026

Ryan

Lovely hotel, exactly as described will stay again

Partner

8/10

Excellent

15 Feb 2026

Kate

Our room wasn’t as great as the reviews made me expect it to be

Friends_and_family Family

8/10

Excellent

12 Feb 2026

Ashley

Great location, excellent sized room, front desk staff were friendly and helpful.

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

Derrick

The room was clean and the bathroom a good size. The kitvchenette allowed small meal to be prepared. The staff were very polite and helpful, with one of them going out of their way to make sure we got a dog bed.

Partner

10/10

Exceptional

06 Feb 2026

Graham

All the staff are friendly and helpful at this well-located hotel, near Earl’s Court. The decor has a style and originality, the room was clean, comfortable, and the whole place has a beautiful smell. I had a garden room, which is quiet, if a little dark. There is a cafe and restaurant serving a decent enough menu. I would definitely stay here again - highly recommended.

Self