Name: Kensington Court
Address: Nevern Place, 33-35, London, SW5 9NP, GB

8/10

Excellent

31 Jul 2026

Rose

We liked friendliness of staff.
On arrival we found the extractor pipe had come off the air con unit so warm air was coming into the room negating cool air. My grandson noticed this and fixed the pipe back on easily.
We were surprised that the towels were renewed even though we left them on rails to indicate we were happy to reuse them.
Otherwise happy.

8/10

Excellent

23 Jun 2026

Debora

Not as advertised. No laundry facilities, no newspapers, no coffee and tea in common area. Otherwise suitable if used mostly for sleeping. Very tight bathroom entry, had to snake around door to get to sink area and I'm a small person. Shower nice, but took forever to get hot water. Breakfast was fine, good service, and I thought a nice selection. They kept luggage upon arrival, no problems. Air conditioning worked well. Not a far walk to the Underground. Stores and restaurants nearby. Quiet residential street. Worked fine for our needs.

Family

8/10

Excellent

13 Mar 2026

Oleksandr

What is good: convenient location, good size of the room, good bed.
What could be better: a poor breakfast, not a stable wifi connection, overall condition of the building.

8/10

Excellent

04 Feb 2026

Andrew

Great hotel and well priced for a stopover

10/10

Exceptional

26 Oct 2025

Jonathan

The breakfast selection was very good and the staff kept it well stocked and everything cleaned up. The bed was comfy and all was clean. It was nice to have parking, but a little tricky. The staff was so friendly and kind!

Leisure Partner

8/10

Excellent

23 Sep 2025

Nancy

The bathroom did not have a fan. Old

Leisure Friends

6/10

Pleasant

13 Sep 2025

Edgar

The property was old and not well cared for, receptionist’s were kind and considerate, breakfast and car parking were the best thing about this place

Leisure

8/10

Excellent

12 Sep 2025

Cheryl

Very convenient

Very convenient hotel, pleasant rooms, car parking behind the hotel, good breakfast with excellent service. Boris bikes very close by.

Friends_and_family Family

8/10

Excellent

26 Aug 2025

Josephine

Excellent location

The hotel was good, excellent breakfast, friendly staff and excellent location. The room was comfortable.

Self

6/10

Pleasant

26 Aug 2025

David

Honest Review

Not having a fixed air conditioner unit allowed excessive noise into the room, bed was very hard and uncomfortable, bathroom needs renovation.
Breakfast was good and reception helpful.

Partner

8/10

Excellent

28 Jul 2025

Paul

The location of this hotel is excellent, a 5 minute walk from the Earl’s Court tine station and a 15 minute walk to the Natural History and V &A Museums. The hotel rooms are comfortable and reasonably spacious and the staff are attentive to guest requests. My wife and I would definitely stay at this hotel on our next trip to London.

Leisure Family

6/10

Pleasant

25 Jul 2025

Adesola

The rooms look very outdated and they look like they need to be updated. The AC in the room barely worked, we were sweating most of the time. The air in the rooms also wasn’t very good. They had an air purifier but it barely worked. A decent cheap option but it needs an update. The staff were very nice though.

Leisure Friends

2/10

Poor

22 May 2025

Pearl

Very old property. Bathroom shower made a noise of some sort with noticeable black stuff in the seals. Trash outside was noisy. The staff knocked on the door a few times asking when we will check out.. this was around 1030 and check out at 11.
Will not recommend.

Leisure Family

10/10

Exceptional

28 Feb 2025

Carole

We were surprised at the size of the bedroom. It was large with 2 armchairs- definate bonus when we came back with sore feet! Staff were very happy and helpful

Leisure Partner

10/10

Exceptional

30 Oct 2024

Sylvia

Excellent service

Room and toilet very tidy. Friendly staff. Breakfast had loads of options and healthy too. I enjoyed my stay. Would definitely stay there when next I visit London. I highly recommend to anyone looking for a hotel to stay in London.

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Margaret

Great rates and pretty good breakfast...will stay here again... very close to subway and train...great pub \"Earls Court Tavern \" 3 min walk.

Leisure

8/10

Excellent

13 Oct 2024

Gary

Overbooked and was moved to an apartment.

The hotel was actually overbooked as their systems hadn't caught up when I booked. They phoned in advance and put me up in an apartment down the road. Was more than adequate and the bonus was I got to have a shower after having run a half marathon in the morning as the hotel agreed to extend my checkout time and leave my luggage in the apartment. Wasn't what I'd planned but worked out better for me. The lady on the reception at the hotel was very nice and apologetic so all good as far as I'm concerned. Can't vouch for the actual hotel itself though.

8/10

Excellent

26 Sep 2024

Michael

The staff was very friendly and helpful and we liked the Breakfest

Leisure Partner

10/10

Exceptional

19 Aug 2024

John

The staff at the Kensington Court hotel were always polite, courteous and helpful with the front desk manned 24 hours a day. The breakfast buffet was well stocked and maintained. Earls Court Road is less than two blocks away and features many restaurants, stores, pubs, shops, etc. and the Earls Court Underground station.

Leisure Family

10/10

Exceptional

01 Jul 2024

Carlton

The staff was incredibly kind. Everyone treated us so nicely. Facility was clean and well kept. Our stay was unexpected, but the Kensington Court Hotel made our holiday in London much better than anticipated. Will definitely consider this property if/when we may find ourselves in London again.

Leisure Friends

8/10

Excellent

09 Apr 2024

Chai

5 mins walk to underground restaurants on the main street

Leisure Family

8/10

Excellent

08 Apr 2024

Catalina

Very Central Hotel… Easy transportation

Leisure Family

2/10

Poor

13 Feb 2024

Gustavo

Cambie de hotel despues de dos dias

4/10

Poor

28 Nov 2023

Giovanni

Although it was only a night stay. The property is outdated and the bathroom was rusty and unclean.

Leisure Family

8/10

Excellent

05 Oct 2023

Maeb

Very nice, very accommodating and friendly staff!

Friends_and_family Friends

8/10

Excellent

15 Sep 2023

Muhammad

It is very close to Earl's Court Underground. Also nice restaurants in the area including Halal restaurants - Cleopatra (Egyptian) Restaurant food is awesome.

Business Self

6/10

Pleasant

09 Jun 2023

Antony

Ok for a quick stay

Was ok for a 1 night stay. Property was clean and tidy but scrappy in places. For example, the lift does not inspire confidence. Breakfast was not good. Hot buffet was small and cold but there was other options.

Business

6/10

Pleasant

04 Jun 2023

William

Reasonably priced for London. Hotel is old, run down, needs renovation .

Leisure Self

8/10

Excellent

15 May 2023

Keith

We appreciated closeness tp shops amd underground ground.
Rooms to were to warm for our liking. Couldn't get temp down to what we liked.
Had housekeeping break a charge cord. Biught a new one £10. Gave receipt as instructed. No word back from desk. Talked to 2 people. Mgr was to look at our request for reimbursement of only £5. The cord was used. Pleasant staff though. Thank you

Leisure Family

10/10

Exceptional

14 May 2023

Ronald

Staff were helpful in every way. Maryam (front desk) was gracious and so helpful with transportation options.
Breakfast was very good.
Location near Earl’s Court (underground / subway) was so convenient.

Business_and_leisure Partner

8/10

Excellent

15 Apr 2023

Verified traveler

Great hotel for a base for a couple of days.

The hotel was in a great location just a few minutes walk from Earl’s Court tube station and shops restaurants and a co op. The room was immaculate and looked like new furnishings, with new mattresses were being delivered as we arrived (they were very firm) anything we asked staff for such as additional towels and adjustments to the heating in our room were responded to within minutes. The breakfast was buffet and plentiful which was great before a day of sightseeing. We were very pleased with the hotel overall.

Friends_and_family Family

6/10

Pleasant

30 Mar 2023

vicky

The hotel was a little tatty although decorating was taking place. The staff were helpful & the breakfast was great.

Partner

8/10

Excellent

28 Feb 2023

Robert

Great location

Reasonable hotel for cost. Fantastic links to underground and loads of shops and pubs a stone throw away.

Friends_and_family Friends

8/10

Excellent

18 Feb 2023

David

Our stay was enjoyable

Friends_and_family Family

8/10

Excellent

31 Jan 2023

Verified traveler

Staff very friendly and helpful, mostly clean, comfy beds, quiet night. Would recommend.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2023

Verified traveler

My friends and I enjoyed our stay at Kensington Court Hotel. The hotel was close to the tube station and restaurants and pubs on the main street within Earl's Court. We were always greeted by the front desk workers when we entered or left the hotel. The breakfast was a large spread with different options to choose from. The rooms were just what you needed, although the shower was a bit small and slippery.

Friends_and_family Friends

2/10

Poor

08 Dec 2022

Seook

Disappointing experience on arrival. Reception desk refused to accept that any room was booked ‘you don’t have hotel reference number’. I showed an Expedia booking reference, I showed them the email welcome note sent from hotel, I had the credit card used to pay, the Staff member also advised there was only one booking that day (mine) - but he used every spurious reason to say there was no booking made. After almost 10 minutes debating with the hotels (he) agreed yes there was a booking. Appalling customer welcome. Any one of many pieces of information presented could have satisfied the check-in in seconds.

Leisure Family

2/10

Poor

03 Oct 2022

susan

I did not like anything about this property! Very deceiving! I was very disappointed! The site pics were so deceptive!

Leisure Friends

8/10

Excellent

19 Sep 2022

bidzina

A very convenient location, with a Tube nearby and plenty of dining options;

Business Self

8/10

Excellent

06 Sep 2022

Paul Wing Kwong

Convenient location.

6/10

Pleasant

04 Sep 2022

Susan

The best effort was made by housekeeping.Daily cleaning. Breakfast was available everyday. Our room felt damp, and dated, but it was clean. Close to transport and food. Friendly desk clerks.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2022

Johnny

Less than 5 minutes from the Piccadilly and District underground Earl's Court Station.
Plenty of places to eat in the area.
Easy ride from Heathrow Airport and St Pancreas Station.

Leisure Family

8/10

Excellent

23 Aug 2022

Darcy

A really great place in a nice quiet location but near the tube and restaurants. The staff were all super friendly and helpful. Minor upgrades to things like the toilet seat (room 21) and access to premiere league on telly would make it all around an excellent value for the price

Leisure Family

10/10

Exceptional

20 Aug 2022

Angie

Lovely boutique hotel very conveniently located to a central Tube station, markets, and multiple restaurants in a quiet and safe area. Staff was exceptionally friendly and attentive. The beds were comfortable and clean. Room was spacious!

Leisure Family

10/10

Exceptional

18 Aug 2022

Don

The staff was most helpful and went above and beyond in every aspect

Leisure Family

10/10

Exceptional

17 Aug 2022

P

Stayed for 2 nights. We had 2 rooms booked and were allowed to check in and park early, which was really great. Guy at check in was very helpful. Rooms were a good size with a large double bed and sofa. A few signs of wear and tear but clean sheets and fesh towels dally. Breakfast was excellent, with a good choice of pastries, bread toast, cheese, ham, scrambled and poached eggs,beans, cereal, fruit and yoghurt. Fresh coffee and fruit juice as well. Despite being busy, the staff were very attentive and refilled everything promptly.

Leisure Family

6/10

Pleasant

05 Aug 2022

mohammed

Great area around the property

Leisure Partner

10/10

Exceptional

22 Jul 2022

Leeanne

Kensington Court hotel was a wonderful stay for us Canadians in London, great area, very close to earls court tube station. Staff were all very friendly and helpful!

Leisure Friends

2/10

Poor

10 Jul 2022

Jane

I liked the location.

Leisure Family

6/10

Pleasant

09 Jul 2022

Luke

The building is slightly run down, but not as much as the lift which felt dodgy and was very small.

Breakfast was very poor.

Staff seemed nice and were friendly.

Leisure Partner

4/10

Poor

28 Jun 2022

Adrian

Xxx

10/10

Exceptional

30 May 2022

Nem

Very good location and great breakfast. Staff are helpful and friendly

Leisure Family

8/10

Excellent

22 May 2022

Sean

This is a good, basic, convenient hotel. It was clean, staff were very nice. Breakfast was just ok, needs a little more variety though. For the price it was ok. I'm reviewing as an American, and it was on par with American red roof inns or motel 6 rather than say a Hampton Inn. I would probably choose a different hotel if we went again, but location was great.

Leisure Family

10/10

Exceptional

12 Jul 2021

Verified traveler

Staff was great, very helpful in places to see and help with tickets to get in.

Leisure Family

10/10

Exceptional

17 Mar 2020

Elisabeth

A convenient gem

I booked the Kensington Court because we were coming back from a European trip through London for one night before flying out of Heathrow home to the US the following evening, and its location a few blocks from Earls Court tube station is very convenient for getting to and from Heathrow. Earls Court is on the Picadilly line and the station has an elevator. However, I was quite delighted by the neighborhood, with many conveniences and a pleasantly busy feel, and I think I'd enjoy having the hotel as my base on a longer trip. Earls Court Station also has the District line, so many areas of London are accessible by tube without needing to change trains. The room was large, with a full-size sofa, desk area, mini-fridge, adequate shelving and closet space, king size bed, and adequate bathroom (the bathroom door closed automatically but I managed to keep it open for ventilation by jamming the bath mat under it.) Our 4th-floor room looked out on a block-sized green space with trees, flowers, grass and lots of birds, including 4 green parrots that were quite entertaining to watch! The breakfast buffet wasn't spectacular, but the coffee was decently brewed, and made to order eggs were included. It's also quite good value for the price (except maybe during the Wimbledon tennis tournament...)

Partner

4/10

Poor

24 Feb 2020

Verified traveler

The location of the hotel from central London and tube stops was brill, however the Kensington feel wasn't there due to scaffolding on buildings.
The service was quick and responsive. The room (Quad Room) provided didn't match any pictures on this site. As soon as we stepped foot into the room, we knew we weren't going to stay with the stains on pillows, floor and walls. It also didn't feel as safe as it could be with the lock of the door falling off as soon as we closed the door. I mean in retrospect you get what you pay for and for us this seemed like a good deal but it wasn't worth it. As my mum would say it was a \"cheap and dirty dive\".

Leisure Friends

8/10

Excellent

14 Feb 2020

Jane

We had a quiet good sized room room at the back of the hotel

Partner

10/10

Exceptional

12 Feb 2020

Tatenda

It was ok. Room was okayish. Bed was really hard. But all was well

Partner

10/10

Exceptional

12 Feb 2020

Fernando

Good bang for the buck!

Good prices, great location that is very well communicated with 3 different tube lines. Good service and breakfast included.

Partner

4/10

Poor

08 Feb 2020

Erie

First off, I didn't know about the bed bugs until I looked at reviews. I noticed these dark stains on the white sheets. I took photos and if you look closely, you will see the remnant of a bed bug's outer shell. How do I know? Because I unfortunately experienced this before years ago. Even though I didn't receive any bites, it is still traumatizing to sleep in a room with a possibility of bed bug bites.

If the hotel has already addressed this infestation issue, please replace your sheets because it is disgusting to use sheets with the carcasses of bed bugs.

I don't think asking for clean sheets will help because the thought of bed bugs has already been planted. No need for new sheets.

Second, elevator was broken. I don't think it takes several days to repair an elevator.

Third, ceiling is starting to crack. Bathroom's door knob is gross. Only good thing was the amenities were there for a 3-star hotel.

This is the worst 3-stars hotel I've ever stayed at. For the price you are paying, you can definitely find a better place where you can have a good night sleep without worrying you'll bring home critters from this hotel.

Friends_and_family Family

8/10

Excellent

02 Feb 2020

Robert

Good hotel, confusing parking.

Good location for what we needed. We decided to drive on this occasion as this hotel offered parking.This was extra on top but to be expected,it is London after all. What was slightly worrying was after 2 enquiries about the parking we were still left wondering if there would be a space when we got there. When checking in we were asked if we booked the parking which didn't tally up with the 2 email enquiries we made before we arrived. All a little confusing but worked out in the end.
Hotel was fine and lived upto the 3 star rating. Breakfast was good and the staff were extremely attentive.plus points for offering an extra teabag for our pot of tea.
We will use the Kensington again as it met our needs but we will make sure the parking is available and booked.

Partner

8/10

Excellent

25 Jan 2020

Verified traveler

The building was small and cozy, very warm.
the elevator might need a bit maintenance. but everything was easy to access.

Business Self

4/10

Poor

19 Jan 2020

Verified traveler

Disappointing

Asked for twin room, ended up with a large king and small sofa bed (not ideal with the two of us so ended up sharing the king). No lock or shutting mechanism on toilet door. When spoke to reception they said they would sort this the next day, and turn king into two twins. Neither of these things were done. However, clean and confirm table beds. More like a posh hostel.

Friends_and_family Friends

6/10

Pleasant

18 Jan 2020

Karen

Mediocre hotel

Was mediocre. Lighting in room not great. The bed was clean but pictures etc were very dusty. Breakfast was hopeless. There was no hot food in any containers. When I asked they said they were cooking it. No milk in container for cereal. They did come straight over and take drinks order. I eventually got scrambled eggs and was offered toast. When I had nearly finished they asked if we wanted sausage to which we said yes please. We got tired of waiting for them and left. They kindly saved our bag whilst we went to the drag con convention. My daughter had a nut allergy episode and so the ambulance driver took us back to the hotel to retrieve our case. I asked reception if we were able to sit in reception whilst I sorted out an earlier train as my daughter was feeling unwell. I am not sure if the lady on reception had understood me but she replied ‘yes for 5 minutes’! The ambulance driver wanted to take us to hospital so she was clearly poorly. A little support would have been great.

Friends_and_family Family

8/10

Excellent

16 Jan 2020

Andrew

Andy & Maria London short stay

Very warm welcome on check in. Room was basic but clean and a decent size. Good breakfast. Quick and easy check out.
Damage deposit still not off my account though, 5 days after checking out ?

Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Excellent

Self

6/10

Pleasant

29 Nov 2019

Eishwar

Location is excellent. The hotel needs a refurbishing. The service needs to improve. The cleanliness is much needed. The age is showing. Very good potential for improvement.

Partner

10/10

Exceptional

26 Nov 2019

Mel

Nice breakfast and grest location. I would stay here again.

Business_and_leisure Self

4/10

Poor

17 Nov 2019

Ioan

Acceptable for short but luggage store is not safe

Room is large. On shower water was only a little warm. Breakfast is horrible and poor and very bad persons in kitchen and impolite. Wifi is not working properly and also it is disconnecting every 6h. Area is quiet. You can leave luggages there after check-out but it is not safe and person from reception do not ask your name or what kind of baggage did you left when take them back. So anybody can come and take what he/she wants and there are no CCTV cameras there. Pillows were not fresh. Doors and walls are not soundproof so you can hear all noises on hall. Bed was not confortable.

Business

10/10

Exceptional

08 Nov 2019

Robert

Close to loads of places to eat

Business

6/10

Pleasant

29 Oct 2019

Carol

Room had faulty air conditioning unit with notice to say do not use.. The ventilation cover in the bathroom fell off and not put back otherwise the room was OK. The fridge was nice to have but a dark glass door would have been better so there was no light shining in the night.

Self

8/10

Excellent

26 Oct 2019

Hany

Good location , friendly staff
Large clean room , but breakfast is not so good

Friends_and_family Family

2/10

Poor

22 Oct 2019

Verified traveler

Staff was rude and unwilling to help. Ended up staying somewhere else even though I prepayed.

Partner

6/10

Pleasant

20 Oct 2019

Verified traveler

The hotel room was dirty. The food served at breakfast was good. The location was great. Just a short walk to the Underground.

Friends_and_family Family

2/10

Poor

14 Oct 2019

Verified traveler

Horrible experience. Would never stay here again.

Friends_and_family Family

10/10

Exceptional

13 Oct 2019

Ruth

Good place to stay

Excellent, nice & quiet at night too, convenient for Earls Court Tube Station and other things as well.

Business

8/10

Excellent

12 Oct 2019

Jennifer

Recommend this hotel

Such a good value hotel. As a solo slightly older visitor I really enjoyed my stay at Kensington Court Hotel. A terrific location around the corner from Earls Court Station, it had a good breakfast including fresh fruit, plenty of roll choices and some scrambled egg and sausages with coffee or tea. There was enough room to move with a king size bed and sofa in the room and had a good size Tv The windows were double glazed but I could open slightly for fresh air.
The bathroom was small but had a good flow of hot water. I felt safe in this hotel and would totally recommend it

8/10

Excellent

29 Sep 2019

Joseph

A little expensive for what you get.

Two-night stay. Location excellent for my purposes. Room most acceptable - clean and comfortable. Breakfast could be better - not unpleasant but certainly not exciting!
Overall, a little expensive for what's provided, but that's London!

Self

8/10

Excellent

23 Sep 2019

Vivim

We are really thank “Sam “to help us at all !!
He is so nice and kindness!!
We was have a very difficult time with first two days night of shower problem!
He is only one listening and try to help us !!
It’s good neighborhood And place ,
But not every worker nice to there

If they don’t want to talk to you “
They always talk to you “
Sorry !! I can’t speak English “
And turn around ~~~

If you are lucky , you will meet nice worker in there
If not !! You will meet some rude people there

Leisure Friends

6/10

Pleasant

15 Sep 2019

Verified traveler

Stayed for one night as it was a stop in between my availability for my Air B&B. Didn't take a shower because there was loose electrical wires hanging from the roof near dripping water. Water was looking from the roof in the washroom. In June it was cheap went back to book it a few weeks later and the price tripled in July. Not worth hundreds of dollars IMHO. It was a nice convenient location.

Leisure Self

10/10

Exceptional

13 Sep 2019

Verified traveler

very close to earl's court subway line. So easy to get around, Room was nice and spacious. Good breakfast selection. Staff was so friendly and accommodating. Plenty of great restaurants nearby and all within walking distance.

Leisure Partner

2/10

Poor

12 Sep 2019

Verified traveler

AVOID

Location is good but that's about it

- Bed Bugs coming through the bathroom ceiling onto the towels
- Noisy rude cleaners who prioritise themselves over guests
- No hot water for shower
- Free WiFi is terrible
- Breakfast is only free because you couldn't charge money for that its basic to say the least

Overall awful ran down tired dive of a hotel avoid if at possible

8/10

Excellent

08 Sep 2019

Verified traveler

Great location near underground station, restaurants and shops in a quiet residential area. The staff were very friendly and helpful, particularly the 2 ladies serving breakfast and the man who checked us in at reception. The complimentary breakfast and free luggage storage were an added bonus. I would have no hesitation in returning.

Leisure Family

2/10

Poor

04 Sep 2019

Verified traveler

We had serious bitting during our sleep.. then when I came back home same day the bitting was serious .. then we hired a professional pest control company and they discovered Bed Bugs in our bags full of bed bugs from the hotel.. we payed 600£ for the pest control company to do the chemical treatment for the house today... it is a serious issue

Leisure Family

8/10

Excellent

03 Sep 2019

Verified traveler

The people working the place were exceptionally pleasant. The place was reasonable for its price. It needs a few touch ups but overall my stay was comfortable.

Family

4/10

Poor

30 Aug 2019

Mali

During our stay, we noticed that we were not getting any WiFi in our room. We spoke to the receptionist numerous times to let her know about the lack of WiFi in our room. She said she spoke to the receptionist numerous times, she said she spoke to the company and the problem would be rectified. However, our WiFi service was still terrible. I work from my phone/laptop and it was extremely difficult for me to work with the WiFi going in and out. Secondly, the room was extremely hot. We had a fan, but the fan didn’t really do much compared to the warm nights. I understand it is summer (late August), but perhaps there could’ve been a better cooling system other than a fan.
Thirdly, and most importantly, we found 2 roaches in our room on 2 different occasions. This is highly unacceptable and differed from the reviews we used to book this hotel. It was a horror but we tried our best to still enjoy our stay in London, despite the hotel discomfort.

Business_and_leisure Friends

10/10

Exceptional

19 Aug 2019

Verified traveler

The hotel is clean, the staff if friendly and helpful, the room was large and comfortable and the location is just two blocks to the Earls Court tube station. It's nothing fancy, a basic hotel but has all that you need including breakfast.

Leisure Family

8/10

Excellent

16 Aug 2019

Verified traveler

I loved the location and helpfulness of the staff, basically everything worked fine for us except the wifi was very minimal and breakfast wasn’t ready on the last day when we needed it

Leisure Family

2/10

Poor

12 Aug 2019

N C

Very poor standard hotel and hotel chain

We booked a two night stay and arrived Friday to be told our room was unavailable that night because of maintenance issues. We were sent to another hotel in the same chain - The Brunel in Paddington. This hotel was dirty, poorly maintained and the room we were allocated was no larger than would be suitable for a single person but the hotel had crammed in a double bed and not much more. The toilet /shower was beyond a joke it was so small. The coffee/tea facilities were inadequate and the milk cartons had all \"gone off\". The air con was directly over the bed so to keep cool at night was only achievable at the expense of any sleep. Breakfast was basic. On our return to the Kensington Court we were allocated a room next to the lift which was therefore noisy during the day and evening. The air con was not functioning properly and had to be turned off. There was no hot water to the bath but the staff at reception could not have been less interested when I told them. Breakfast was poor.
Overall, our experience of this hotel chain was appalling and we cannot recommend to anyone that they should book with them. Had we been given some notice that the room would not be available on Friday (the hotel knew during the day about the repairs needed) we could have rebooked elsewhere and then the hotel chain would have avoided this negative review. We were not offered any compensation for the inconvenience and this reflected the overall poor standard of customer care.

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Ian

Good value

Basic but good value, comfortable, great location and friendly staff

Self

8/10

Excellent

31 Jul 2019

Verified traveler

Spacious room, clean and tidy. Close to Earls Court tube and perfect for a one night stay.

Leisure

6/10

Pleasant

28 Jul 2019

Jeffrey

Average Accommodations

Work-cation with family. Hotel was average at best.

2/10

Poor

14 Jul 2019

Said

The manager of this property is unprofessional, rude & terrible at his job.

Business Partner

4/10

Poor

06 Jul 2019

Verified traveler

This hotel is in a nice location but the facility is outdated. WiFi was sketchy and inconsistent. The AC

10/10

Exceptional

24 Jun 2019

Verified traveler

Excellent location, professional and helpful staff

Leisure Family_with_children

4/10

Poor

17 Jun 2019

Chris

Bad experience for us....

Bad experience for us. Given a room next to a lift shaft, if that wern't bad enough woken at 4am by noisy pipes/plumbing. Complained but the staff totally uninterested (heard it all before no doubt) was told the problem had been fixed. After several requests we were offered a room change to single beds which they knew was not acceptable. Just a fob off. Next night same noise at 4am. So 2 nights disturbed sleep. Asked for compensation at check out and told 'manager not available blah blah' In my opinion both management and staff are dishonest. Room tired and in need of updating, typical worn out London hotel. Breakfast just about edible. Its a real shame as the location is great, ideal for Earls Court Underground and quite a few really good bars and eating places very close by. Don't like to leave negative reviews but felt we were treated badly on this occasion and the hotel was given every chance to offer some kind of compensation but totally not interested.

Partner

8/10

Excellent

31 May 2019

Louie

Slumdunk

Perfect location for my Family, friendly staff will come back definitely plus parking is a bunos:)

Family

8/10

Excellent

17 May 2019

Verified traveler