Name: Mornington London Kensington, BW Premier Collectio
Address: 19-21 Penywern Road, Earls Court, 19-21, London, SW5 9TT, GB

10/10

Exceptional

21 Jul 2026

Shaian

Clean rooms, comfy beds and nice staff

Partner

6/10

Pleasant

18 Jul 2026

jennifer

Unfortunately, bit of an issue at check in as no extra bed had been made available. The receptionist did sort it out, but a bit of an inconvenience.
Air conditioning wasn't working, uncomfortable sleep with noisy fans that just circulated the warm air. Only 1 towel in room, more provided at 9.30pm. Not ideal and not receptionists fault, she was doing her best.
Bathroom products were lovely, hotel was clean and smelt fresh, staff were friendly. Could be more fresh breads and gluten free options at breakfast. Great location, handy for underground and quiet area.

Family_with_children

8/10

Excellent

23 Jun 2026

Donna

Property was clean and staff were helpful. Having breakfast available and a bar was great for a small hotel. The room was small which was fine as we were only staying for 2 nights.
It was really hot in London and the aircon in the room didn’t have a great output so was too hot to sleep even though we were in the basement.
I would recommend providing it’s not too hot outside!

Partner

10/10

Exceptional

20 Jun 2026

Kay

Great location within a few minutes' walk from Earl's court tube. It's a quiet street and I heard no noise at night. The compact room was tiny but comfortable. Would definitely stay here again.

Self

10/10

Exceptional

21 May 2026

Amy

Small room but perfect for a city break or business travel where you will spend limited time in the room anyway. All brand new so all in tip top condition!

Family

8/10

Excellent

26 Apr 2026

María Teresa

Excellent breakfast, great location and very kind staff

Self

10/10

Exceptional

21 Apr 2026

Kim

A nice hotel, staff at the reception are very friendly and helpful. The room is clean and quiet. It is a bit small but has most essential. The bathroom is modern and has powerful shower. Air-conditioning is working well too. Also the location is very near to Earl's court tube station. Will definitely use it again.

Partner

6/10

Pleasant

20 Apr 2026

Megan

We stayed in the 'Standard Room, 1 Double Bed, (Small Room)'. Small was an understatement. The room was on the lower floor, and was extremely stuffy / too warm. It was cramped and no room to move around freely. There was no city view, just a view of a dirty corner. Bathroom was clean, however sink was tiny. To wash your face or brush your teeth was a challenge.

The hotel itself was clean and looked gorgeous. The room greatly lets the hotel down. Staff were helpful, however we did feel they were 'looking down' on us. We felt they were judging us and we didn't feel comfortable going to them for help.

Good location, down the side of a quiet high street which has a McDonald's, Sainsburys, a pub, a Greggs and a few other spots. Also has a tube station. Fabulous location, let down by the hotel itself.

Partner

8/10

Excellent

01 Apr 2026

Katie

We enjoyed our stay at this hotel. Everything was nice and as to be expected from a European hotel (smaller rooms and elevator, some cracks in the walls, etc). My only complaint is that we were given a room upon check in and, about an hour later after having unpacked, were told we would have to be moved to another room the next day as the room they gave us was actually for another guest. I wish they had simply told us that our room wasn't ready yet and waited to put us into our proper room. Upon looking at other reviews, it seems this is something they do frequently. They were really nice about it but I wish there was better planning from the start so we didn't have to add this extra logistic to our plan and repack. Otherwise, everything else was lovely - the staff, breakfast, accommodations, etc.

Friends_and_family Family

2/10

Poor

14 Mar 2026

Justin

This was hands down the worst hotel I've been to or stayed at in my life. A hostel would have been a better option and I wouldn't recommend anyone stay here.

I got an economy room, and they gave me a room in the basement. I had to zigzag around the floor to even find it.

The room was big enough for one person and that was the only good thing about it.

It was very stuffy, the carpet had multiple stains, the walls had markings, dents, and the ceiling had water damage. The AC didn't work, and I had to open the window for sone air. I had to close it though, because I got the draft of cigarette smokes and trash coming into the room.

The bathroom was so annoying to use. The shower was the worst. It was way too small, the glass doors made it awkward so you could barely fit inside. Water would just spill on the floor. The same for the bathroom sink. You wash your hands and the sink was too small, causing water to spill on the floor. The toilet needed 2 flushes to go down.

On multiple mornings, I was woken up by the building staff around 7:30am because my room was by the side stairs and storage room. Throughout the afternoon I could hear them tossing trash outside my window. The delivery truck for towels was also making noise as I'm trying to sleep.

I requested my room to be clean, and the sheets weren't changed. They used the same sheets and I would find the cleaning guy/girlfriend's hair on the sheets and pillows.

Just terrible experience here. Earl's Court overrall was nice

Self

10/10

Exceptional

26 Feb 2026

Paulina

Great staff lovely room clean new bathroom

Self

8/10

Excellent

04 Jan 2026

SANG YONG

Great place to watch a soccer game but I cannot watch any game at this moment. Everything is perfect for us.
Great service!!!

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Judith

Clean room, nice decor, friendly staff

Partner

10/10

Exceptional

29 Dec 2025

Madison

Very nice all around

Leisure Self

10/10

Exceptional

21 Dec 2025

Ruby

Stunning room, super clean and the staff where so lovely!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Chris

Very clean room and happy courteous staff. Excellent breakfast too with plenty of choices.

Partner

8/10

Excellent

02 Dec 2025

Kevin

Great location, only3 min walk to Earls Court station, 30 mins from Kings Ceoss.Great hotel. Staff 10/10. Breakfast staff 10/10. Room LG10 small, NO usb charging at all. Noisy doors being slammed shut all night and day by ither customers. TV only a couple of channels but did not go to watch TV.

Partner

10/10

Exceptional

30 Nov 2025

Zoe

Staff were lovely , especially the lady on reception

Partner

8/10

Excellent

30 Oct 2025

Chelsea

Clean room, great location. Breakfast was lovely

Partner

10/10

Exceptional

21 Oct 2025

JAMAL

Cozy,Neat & Amicable Staff

Business Self

10/10

Exceptional

08 Oct 2025

Cathy

The property was very accessible to the Subway and Bus. It had very good pubs and restaurants in the area!

Leisure Partner

10/10

Exceptional

03 Oct 2025

Thomas

Stylish, clean and comfortable hotel near Earl's Court station.

Business

10/10

Exceptional

30 Sep 2025

Lindsey

I spent two nights at the Mornington Kensington this week. Firstly, it’s an ideal location with excellent public transport links close by to explore the local tourist hotspots. Based on my observations not only do I consider it to be the smartest building on Penywern Road I also consider it to be worthy of 5-stars all-round. My room was clean and tidy, the bed was very comfortable, and the heating control system on the wall meant I was able to very easily adjust the temperature to my preference. The bathroom was very modern, functional and toiletries from one of my favourite brands were provided as a courtesy. I was also pleasantly surprised to find an ironing board, iron and a hairdryer in the cupboard, all of which I made good use of during my stay. I found all staff members to be polite, professional, and extremely happy to go out of their way to accommodate each and every one of my service requests! On a final note, based on my experience I would definitely stay here again.

Self

10/10

Exceptional

22 Sep 2025

Maddison

This hotel was so so nice and such a great deal for the price compared to options in London. Unfortunately, I had a mishap with luggage storage, but the staff were very helpful and understanding in helping sort it out. It’s in a great area, was an excellent room, comfy bed, and great service. I would just ask if they have improved their luggage storage if you plan on utilizing that option.

Leisure Self

2/10

Poor

22 Sep 2025

Robert

Alarms going off at 2:30 am. Doors slamming at all hours. Very tiny rooms with sinks that are so small they are unusable. Tiny shower. Not enough shelving in bathroom. Creaky floors in hallways.

Leisure Self

10/10

Exceptional

17 Sep 2025

CLARK

So close to the tube station. Excellent breakfast served each day. Wonderful, helpful staff.

Leisure Family

10/10

Exceptional

12 Sep 2025

Linda

I had a 2 bed room which was pretty spacious. The bathroom was very nice with a large shower. The street was quiet and very convenient to shopping and restaurants just down the street. Due to the tube strike we could not use Earls Court but it's just around the corner. If you need a rail line West Brompton is only about a 10 min Uber ride to the hotel. Staff was very nice and the lobby is also very nice. We did not utilize the bar area but it also looked very nice. I would definitely stay here again.

Leisure Family

10/10

Exceptional

25 Aug 2025

James

Its a nice little building conveniently close to the subway but not In a super busy area of london , which is nice. Still in area 1 but just at the edge of it when you need a break from crowds but still close enough to things and plenty of good places to eat nearby and safe streets.
My room was tiny, as expected , but really lovely, and the staff were really helpful and just all around great. :)

Leisure Self

8/10

Excellent

25 Aug 2025

Pat

The hotel is clean, comfortable, calm and very welcoming. All the team members I interacted with, from reception to housekeeping to the restaurant staff at breakfast were helpful, professional and friendly. The breakfast choices were very good and plentiful. My room was comfortable - especially the bed! - and while the shower was indeed tiny, the water pressure and bathroom overall were great. The location, literally a three-minute walk from Earl's Court tube station, was ideal to get literally anywhere. I'd definitely stay here again and have already recommended it to friends and family travelling to London.

Leisure Self

10/10

Exceptional

20 Aug 2025

Evran

Lovely place, the single room was spacious enough for me and the staff were very nice!

Leisure Self

10/10

Exceptional

08 Aug 2025

Simon

Clean and well equipped.
Perfect location for our trip.
Friendly welcome.
Comfy bed.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Ana

We enjoyed our stay overall, but there were a few inconveniences. After we had already checked in and settled into our room, we got a call informing us that we needed to switch rooms the next day. We’re not sure why this wasn’t mentioned at check-in. Since we were staying for five days, it made it hard to fully settle in from the beginning—especially because we were both feeling a bit under the weather.

On the positive side, the breakfast was delicious, and the staff was friendly and helpful. The location is great—walking distance to restaurants and with easy access to transportation. The room itself felt a little worn, with noticeable scuff marks on the walls, and the shower was quite small. Still, it was a good stay overall, and I would stay here again.

Leisure Partner

8/10

Excellent

02 Aug 2025

Megan

Tiny, tiny room and tiny, tiny bathroom but clean and quiet. Comfortable bed despite being a twin. Extremely close to Earl’s Court Station so you will get anywhere in London very easily. There is an M & S market at the end of the street so it’s easy to grab food and water for the hotel room. Restaurants also nearby. Staff was very friendly and attentive.

Leisure Self

10/10

Exceptional

01 Aug 2025

Fern Inez

Guest services was fantastic, especially Mr. Loic. He was very welcoming, and professional in his duties.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Katharine

Staff were lovely, helpful and accommodating. Easy and good location for getting around

10/10

Exceptional

26 Jul 2025

David

This is a lovely little hotel. The breakfast was well worth the money, comparable to the price of a breakfast sandwich, juice and coffee at a coffee chain. But this breakfast had much more variety.

Leisure Self

10/10

Exceptional

14 Jul 2025

Willard Scott

Great staff and breakfast - we stayed 10 nights

Business_and_leisure Partner

6/10

Pleasant

14 Jul 2025

khoa

Super small rooms but very accommodating staff

Friendly and helpful front of counter staff. Hotel management, please give the man on the 5am shift a pay raise. Although room was not ready, he went above and beyond to accommodate to make us comfortable until the rooms were ready at 2pm

Rooms were comically small. It's what you get for this area but it's almost laughable how small and tight things are. Could hardly spit after brushing my teeth in the sink without splashing water everywhere. No room anywhere to open my suitcase.

Luckily im a smaller build person but someone 6ft or a few extra kg's heavy would have a lot of difficulty showering and moving around in the room.

Business

6/10

Pleasant

13 Jul 2025

Bruno

Bathroom reallly tiny.

Leisure Partner

6/10

Pleasant

11 Jul 2025

Matthew

Staff was incredibly friendly and accommodating. The room was tiny and very loud. Property was well maintained and looked great.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Albert

I booked a twin bed room which means a single bed, however the staff where extremely accommodating and where able to change my room and give me a bigger bedroom.
Would recommend staying here.

Leisure Self

10/10

Exceptional

08 Jul 2025

Claire

Great location near Earls Court tube, helpful staff, great breakfast, small but clean and comfortable room, modern decor throughout

Leisure Family

10/10

Exceptional

30 Jun 2025

Jacqui

First room was in the LG and was extremely small which had been indicated in the booking system and had a covered window with little light so we asked that we would be changed.. this was done in a very efficient and friendly manner snd

Partner

10/10

Exceptional

29 Jun 2025

Siobhan

Excellent Service, Excellent Location

What makes this hotel exceptional is the staff. Everyone I encountered, from check-in to check-out, were accommodating, helpful, and friendly. In addition, knowing that there was a 24/7 reception and even a 24/7 bar made me feel very comfortable and cared-for.

The location is quite good. It was a five-minute walk up the street to the Earl's Court tube station and from there, I could get everyone. It was really pleasant not to have to stay in the hustle and bustle of Central London and still be within easy distance.

Overall, very, very pleased with this hotel and my stay.

Self

10/10

Exceptional

29 Jun 2025

Aniko

Das Zimmer war für 1 Person, single, also in dem Fall war klein, aber das passte gut. Ich war hier für 2 Nacht, ich bin zufrieden

Leisure Self

8/10

Excellent

25 Jun 2025

Sarah

The staff were very helpful and friendly. The room is aesthetically pleasing and the bed was very comfortable. Room is small, but to be expected for London. Location is fantastic (less than 5min walk to train station, and an M&S just down the road to buy snacks/drinks, as well as multiple dining options on the main road).

We stayed 5 nights, the only let down was the bathroom cleaning- on check-in there was a cleaning issue with the first room so we were moved to another room (which was fine). It seems that they had daily issues with supplying enough clean floor mats/hand towels- we had to ask a couple of times for new mats because housekeeping staff refolded our used wet mats, and hung up used towels that we'd placed on the floor to indicate we'd like a towel change. They didn't appear to wipe down the sink area daily either.

The bathroom is actually quite spacious, but lacks enough hooks to hang towels and clothing, and their tiny sink was difficult to brush our teeth or wash our faces in without splashing water all over the floor and our feet. If only they'd installed a full sized sink... it would have been more comfortable.

Leisure Family

2/10

Poor

23 Jun 2025

Stephan

Stay did not get off to a good start. When checking in two receptionists asked me for photo ID. I am a British citizen therefore I do not have an ID card. Neither do I have a driving licence as I do not drive. I was then asked for my passport. I confess I did not have it on me. In never occurred to me that travelling from the Midlands to London for a night would necessitate me carrying my passport! The hotel was booked and prepaid via Expedia. Apparently the email I had with the booking details and confirmation number was not sufficient. Eventually after much debate a member of staff did accept the email as proof of the booking. Never before have I encountered this situation in a UK hotel. Perhaps there is a law that stipulates that British citizens must provide photo ID when checking into a British hotel? If there is then all the many hundreds of other hotels I have used in Britain over the years without photo ID have been breaking the law.

On a more positive note the actual room I was eventually given was quite nice. As other reviewers have stated they are small but the room was perfectly adequate. Decor was pleasant. I was given a lower ground floor room which didn’t bother me. Now for another negative. It overlooked a tiny courtyard which unfortunately was covered in weeds and litter. Not a great advertisement for the hotel.

To say that my whole experience of this Best Western hotel has left me with a negative impression is a gross understatement.

Leisure Self

10/10

Exceptional

21 Jun 2025

Sheri

Ok, this was our first trip to London and we nailed it with Mornington Kensington. Excellent hotel, staff, and service. Location to Tube was fantastic. Lots of restaurants, markets, and shops right there.

Leisure Partner

2/10

Poor

19 Jun 2025

Lloyd

The room had intermittent loud buzzing all night. No alternative rooms apparently even though I could have booked a more expensive one online. Ultimately did not hardly sleep all night. In fairness staff were good about it, but upon emailing the manager, predictably haven’t got a response!

Business

8/10

Excellent

19 Jun 2025

William

Disappointed in the room service. Towels were not replaced one of four days.

Leisure Partner

8/10

Excellent

11 Jun 2025

Graeme

Check in felt rushed lacking customer care and there was no water in the rooms. The room itself was very clean and quiet, my wife and I enjoyed an excellent nights sleep and the breakfast was excellent value, piping hot served by a great hard working team. Overall we enjoyed our stay.

Leisure Partner

6/10

Pleasant

08 Jun 2025

Jason

Nice and close to the underground, nice breakfast and staff all very polite-
Not so good -bathroom/shower small and cramped -

Leisure Partner

10/10

Exceptional

07 Jun 2025

Viktoriia

Lovely hotel overall and perfect location just 3 minutes away from the tube!

Business_and_leisure Self

10/10

Exceptional

06 Jun 2025

Elizabeth

Our group had 2 rooms: a queen suite and a twin room. The queen suite was beautiful, in excellent condition and well worth the extra I paid. The small twin room next door may have been roughed up by children, but it could use fresh paint. I would return!

Leisure Family

10/10

Exceptional

05 Jun 2025

Elizabeth

Very pleasant stay:-)

I stayed in the queen suite with the little patio and it was outstanding! My daughter’s room was a twin and it was okay but tiny. If you can swing it, the queen suite is a big treat! All of the staff were wonderful! Very close to Earl’s Court tube station, a small grocery, Italian restaurant.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Jennifer

Friendly staff, clean and modern rooms, and a lift!

Leisure Self

8/10

Excellent

28 May 2025

douglas

Perfect location and delightful staff. The places to eat nearby ranged from the basic Burger King to a wonderful place 4 minutes the name of which i cant remember.
Downside is the bathroom is very small. I am 5 feet 4 inches and thevshower was tight and the sink was nearly useless.
The bathroom is why the hotel is not a 5+ star rating.

Leisure Family

10/10

Exceptional

20 May 2025

Adrian

Night at the boxing

Used this hotel because on the date in question hotels were steep in price and yhis was pretty reasonable.
I stayed with my 2 sons in a triple room.
It was a little bit tight for space but was very presentable clean and tidy. We only used the room for sleeping once back from the boxing.
Earls court tube is literally a 2 minute walk and there is a fantastic pub at the end of the road that serves great beers and lovely food.
I think it was called the blue bird.
Breakfast was superd in morning as well.lots of variety and a nice full english.

Friends_and_family Family

10/10

Exceptional

15 May 2025

lucy

one of the best places i’ve stayed staff were so incredibly friendly the room was good overall just an amazing stay

Self

10/10

Exceptional

08 May 2025

Richard

You can't beat the location, price or courteous staff. A few areas could have been cleaner (like the lift) but overall a pleasant stay and I'll be back.

Leisure Self

6/10

Pleasant

07 May 2025

Chien

Location is good. Close to shops and restaurants. Hotel is clean and beautiful. What I did not like were the little things such as very small sink, you can’t wash your face without having water everywhere, shower doesn’t get hot enough, soap dispensers do not work properly. AC was also a problem for me. It just doesn’t get cool enough. Staff were friendly and helpful though.

Business_and_leisure Friends

10/10

Exceptional

30 Apr 2025

Layla

Our stay was phenomenal. With our rooms being upgraded, there is not one fault.

10/10

Exceptional

22 Apr 2025

Viktoriia

прекрасный отель в замечательном районе

Leisure Self

8/10

Excellent

06 Apr 2025

Matthew

Fantastic location and friendly staff.

Leisure Self

10/10

Exceptional

26 Mar 2025

Julia

it was perfect! well kept and clean, great location. the tube was about a block and a half away. on a main street with grocery stores, bakeries and lots of options! overall lovely place to stay!

Leisure Self

10/10

Exceptional

20 Mar 2025

Aidan

Great place with good food and a good location close to earl’s court underground station

Leisure Partner

10/10

Exceptional

12 Mar 2025

PHILIP

Courtyard brand is unique in the numerous office rooms it provides for Professionals Commuting.

Business_and_leisure Partner

2/10

Poor

11 Mar 2025

PHILIP

I need a refund as The Management Team Canceled the Reservation.
Additional funds had to be spent on alternate arrangements

Business_and_leisure Partner

8/10

Excellent

07 Mar 2025

Andrew

The reception gave us a warm welcome on arrival. We were upgraded to a bigger room which was nice.
The hotel was very nice and we would stay again.

Leisure Partner

10/10

Exceptional

07 Mar 2025

David

Good value

A beautiful hotel with friendly receptionists.

Partner

10/10

Exceptional

28 Feb 2025

Carol

The room was clean and comfortable

We enjoyed our stay. The room was comfortable although I am glad I am a small person because the bathroom was bijou to say the least. A large man would have had a problem. When I sat on the toilet I could rest my head on the washbasin. I am 5ft tall.

Friends_and_family Family

4/10

Poor

24 Feb 2025

Marc

Noisy room. No space. Expensive

Partner

6/10

Pleasant

22 Feb 2025

Sue

Mixed

The hotel is beautiful. We had a lower ground floor with a very restricted view, the room was tiny and the bath even tinier! Nowhere to hang towels. Very tiny.

Friends_and_family Family

8/10

Excellent

03 Feb 2025

Kam

Whilst the property itself was well jept. THe rooms were tiny.

Business Self

10/10

Exceptional

01 Feb 2025

Lorenne

Staff was wonderful and let us check in a few hours early which was great after doing an overnight flight from the U.S. Breakfast was really good too. Hotel itself and the room was very clean as well. Shower is a bit on the narrow side but it wasn’t an issue for us. Overall, I would definitely come back to this location again!

Leisure Partner

8/10

Excellent

26 Jan 2025

Christele

Breakfast needs to have more choices

Leisure Family

8/10

Excellent

21 Jan 2025

Hauke

Room is extremely small

Business Self

8/10

Excellent

19 Jan 2025

Vanity

Area was good and the public transportation (underground) was near the hotel. The room was clean and comfortable. I would definitely come back!

Leisure Friends

10/10

Exceptional

14 Jan 2025

Thomas

I had a really nice stay :)
and can definitely recommend it

Business Self

10/10

Exceptional

25 Dec 2024

Chloe

The room was very clean and the location of the hotel was convenient as it was less than 5 minutes walk to the tube station. The staff were all very helpful during our stay and if we were going to be travelling to London, we would be more than happy to stay here again!

Leisure Friends

10/10

Exceptional

13 Dec 2024

Keith

Lovely little find

Staff were friendly and welcoming and our room was ready when we arrived. The room was a good size, clean and warm. Breakfast was plentiful and the service was good too. The location was great for both bus and Earls Court tube which meant it was easy to get wherever we wanted to go and we would highly recommend a stay here.

10/10

Exceptional

08 Dec 2024

Peter

Liked the area, friendly staff, very close to Earls Court tube, about 1.3 miles walk (or short Tube journey) to the Albert Hall, Natural History museum and Victoria and Albert Museum. Close to the Troubadour a famous folk venue visited by many musicians from Dylan to Hendrix to Adele and Ed Sheeran. Very small lift. Just about fits 2 people.

Leisure Partner

4/10

Poor

05 Dec 2024

Garry

Hotel is beautifully decorated and beds comfortable however the room was very noisy - issues with a faulty aircon unit to workmen making noise in the morning, plus all sorts of noise from plumbing in other rooms or might have been the kitchen of the hotel. We had a very poor nights sleep overall which is a shame as the hotel looks great visually and is in a convenient location.

Leisure Partner

2/10

Poor

04 Dec 2024

Verified traveler

Rooms aren’t ready at check in time.

Had to wait hours for the room to be ready even though check in time was 2pm and we didn’t arrive until 3.30pm. Room was fine but window backed onto an alleyway which had a light on all night and the blind did nothing to block it. Offered a complimentary breakfast but there weren’t enough tables in the restaurant for the number of guests so there was a long wait and staff were asking guests to share tables. Wouldn’t recommend if you’re only staying for one night and want fast service without worries.

Friends_and_family Friends

8/10

Excellent

04 Dec 2024

Tania

Breakfast was cooked to order.

Leisure Family

10/10

Exceptional

03 Dec 2024

Susan

Staff where amazing so kind & helpful so nice to have such a warm greeting on arrival .Thank you Mornington Hotel staff

8/10

Excellent

02 Dec 2024

LYDIA

Elegant hotel in a great location

Nice hotel and great location. Only problem we were in room LG22 which has an issue with tv signal so we had only a few very obscure channels to watch. Not really an issue as we were out and about most of the time anyway. Wifi was a bit hit and Miss too but would stay again

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Gustavo

Excelent Location !!

Leisure Family

6/10

Pleasant

29 Nov 2024

Valerio

Moldy room and breakfast wasn't really good

Leisure Partner

10/10

Exceptional

19 Nov 2024

GRAHAM

Very clean and friendly staff. Close to Earls Court station.

2/10

Poor

17 Nov 2024

Hayden

Terrible Service

Made a mistake and booked the incorrect dates. Immediately realised and contacted the property and asked for a refund as the dates I wanted were unavailable. Offered no help and charged me the full booking

8/10

Excellent

07 Nov 2024

Simon

Good location & breakfast!

Leisure Friends

10/10

Exceptional

04 Nov 2024

Rick

Great location.

Leisure Family

2/10

Poor

03 Nov 2024

Galina

When we were checking in, we were told 'bad news - your room is not available'. They suggested to give us money back, with no concern where we could go after that.
Then they did accommodate us in two single rooms - note I was travelling with a child under 16 - in a different parts of the hotel, not even close to each other. The rooms were in the basement, and they had very bad moldy smell about them, even open windows could not resolve the problem.
We were offered free breakfast; however, I must admit the breakfast was exceptionally basic, continental, and I was glad that I did not have to pay for it £15 each.
I definitely would not recommend to stay in this hotel. Or at least have some kind of alternative in mind when booking it, in case they tell you on arrival that you do not have a room.

Leisure Family

8/10

Excellent

21 Oct 2024

Gladiolie

No water bottle, no toothbrush and toothpaste.

Leisure Partner

8/10

Excellent

16 Oct 2024

Verified traveler

Bathroom was extremely small.

Partner

10/10

Exceptional

12 Oct 2024

Lynn

I’m definitely putting this one on my “saved” list! Absolutely perfect. Room was very clean and comfortable and breakfast was amazing. We took a walk after breakfast and it is a really quaint area. We loved this place!

Leisure Partner

10/10

Exceptional

11 Oct 2024

Linas

Our stay

The room was nice and clean. For two nights our room heating was not working, however Enrico was absolutely amazing in getting this sorted out for us, we also ended up with free drinks for the matter which was a nice touch. Staff member Gita was from my country and was able to provide some London tips in our native language as well which was a nice touch to the stay.

10/10

Exceptional

08 Oct 2024

MANUEL

Very good stay

Amazing, very close to underground station and shops and restaurants. Room not too big but not too small so it fits nicely for a couple .

Partner

2/10

Poor

07 Oct 2024

Mark

Never stay at a best western again