Chelsea House

United Kingdom , London
LONDON, 96 Redcliffe Gardens
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100 reviews shown

8/10

Excellent

22 May 2026

Amanda

I originally booked accommodation at Chelsea House as I was planning to attend the Chelsea Flower Show. I changed my mind about the flower show and went to see Kinky Boots instead. Chelsea House Hotel has a good supply of eateries within a walkable distance, and it is reasonably close to both Earl's Court Subway Station and West Brompton train station. The continental breakfast that is included was certainly a good start to the day. The staff were helpful to accommodate your needs where possible.
I did, however, find my bed uncomfortable and the pillows too flat. The switch on my bedside table didn't always work and the shower drained fairly slowly - I notified the reception of these issues, and they responded that the maintenance person would investigate. Redcliffe Gardens is also quite a busy street so there was some road noise at night.

10/10

Exceptional

21 May 2026

ETHEL

Friendly staff, very good breakfast, room is super clean

Family

10/10

Exceptional

09 May 2026

Yuliya

We had a wonderful stay at this hotel. The location is excellent — very convenient, with several underground lines nearby and plenty of shops, cafés, and restaurants within walking distance.

The hotel itself is lovely, cute, and very clean. The staff were friendly, welcoming, and always happy to help. The breakfast was simple, but very tasty and fresh, and it was a great way to start the day.

Overall, we had a great experience and would highly recommend this hotel to anyone visiting the area. We would definitely stay here again!

Friends

10/10

Exceptional

25 Jan 2026

josephine

The staff were very helpful. Room clean and tidy.

8/10

Excellent

24 Jan 2026

Alan

Room adequate. Staff polite. Nice Continental Breakfast

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Karen

Chelsea House Hotel is a simple hotel, but deserves high praise. It served my needs very well. I like to stay in Earl’s Court when I am in London, and the hotel’s location was perfect. My room was cleaned daily, it was spacious, and had good light through the window. Breakfast was plentiful.

Leisure Self

4/10

Poor

28 Dec 2025

Gerald

Fairly new bathroom but black mildew in the grouting and all around the edge of the shower. Space very tight and stairs only to the bedrooms, we were on the second floor. A very mean breakfast even though we were not expecting a cooked breakfast. Could be so much better with a few tweaks.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Maureen

Friendly staff.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Andrew

Clean and comfortable room, friendly staff.

Self

6/10

Pleasant

08 Dec 2025

Siera

Breakfast was good. But rooms were a little too warm, the beds are uncomfortable and the pillows are flat. Good price for the area, but would find someplace else preferably in the future.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Christopher

Perfect for us..close to underground, restaurants

Leisure Family

10/10

Exceptional

23 Nov 2025

William

Nice place,
Would stay again

10/10

Exceptional

22 Oct 2025

Karen

Staff were so friendly and helpful. Felt like a guest house should feel, nothing was too much trouble. Location was great for tube, buses, shops. There was a lovely small play park nearby for the kids. It had a trampoline, trees, squirrels, sand pit, and all the usual swings and slides. Rare to find in London and great for the kids to have a play.
Lovely spacious family room with proper beds for everyone
Great hot, powerful shower with toiletries
Warm and clean
Kettle, cups, glasses provided in room, with tea coffee etc filter coffee and decaffeinated was available when asked
Nice area, felt safe

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Carl

Good breakfast, clean, close to subway, restaurants nearby…

Self

8/10

Excellent

13 Oct 2025

Tim

Stayed here as a very last minute change of plan as I had family in the local hospital. Cheap & cheerful - the room was very tired & certainly needs some attention, but it was perfectly comfortable & the breakfast was plentiful. Good value for location, but not necessarily somewhere I’d recommend for a romantic getaway..

Self

6/10

Pleasant

08 Oct 2025

gwendolyn

Good value

Had all that was needed, good buffet breakfast. Newly decorated shower room with good shower. Helpful staff. Not luxury hotel but well situated and good value for money.

Self

10/10

Exceptional

02 Oct 2025

Niall

Great all round!

Leisure Family

8/10

Excellent

21 Sep 2025

Pasi

Wonderful, welcoming hotel.

We stayed three nights at the Chelsea House in mid-September and were really pleased with everything. Yes, it is an older building and shows its age in some places, but it is spotlessly clean, well located and the staff are very friendly and helpful.

Room was ample size for a couple, with a good bed. We were on the second floor and it was very quiet. Hotel is in the lively Chelsea area with lots of pubs and restaurants nearby. A 24-hr convenience/off- licence store about two-min walk.

Note that there is definitely traffic noise at night, esp as it is near a hospital so there are sirens and other traffic noises. The windows are not soundproof so bring earplugs. No problem sleeping that way.

Breakfast was included and the woman running the food service was lovely and friendly. It was a simple but adequate breakfast, toast, fruit, hard-boiled eggs, yogurt, cereal, coffee. It was perfect for us and plenty of space to sit (although it got busier later in the morning).

We had an issue with our hot water in the shower and the managers took care of it right away, which we greatly appreciated.

Overall, a charming old hotel that fit the bill for us!

Leisure Partner

10/10

Exceptional

31 Aug 2025

Heather

London stay

Great stay, room really comfortable. Nice and clean. Breakfast good and staff all really friendly

Partner

8/10

Excellent

27 Aug 2025

Renee

The property has a great location and very friendly staff. There is a steep flight of stairs and no lift which is a consideration if carrying heavy luggage or mobility issues.

Leisure Family

10/10

Exceptional

01 Aug 2025

Penny

Great hotel, staff friendly & welcoming. Nice room & conveniently located for Earls Court tube. No complaints would stay again & recommend to others.

Leisure Friends

8/10

Excellent

13 Jul 2025

Lynda

Leisure Friends

6/10

Pleasant

01 Jul 2025

john

Convenient location

Over priced but conveniently situated. Looks good from outside but very tired inside

Partner

6/10

Pleasant

29 Jun 2025

Sanam

This is a LOCATION LOCATION LOCATION \"hotel\", or I would refer to it as a Bed & Breakfast. My Mom and I visited London for three days and stayed at Chelsea House for three nights. This is very quaint and older little bed and breakfast or an inn. The service at check-in is not exactly mind-blowing. The \"cleaning\" is very basic. They do the bed and hang up the towels or maybe provide new towels. No AC in the room for people that cannot live without it. We were able to manage with the fan in the room but having both windows open for some air at night time instead brought in a lot of street noise. The breakfast is basic continental with toast, butter, cheese, jams etc, fruits, coffee and tea. My Mom really liked the breakfast. I am not a b-fast person. Overall, for the total price of approx 440 pounds for three nights, and the great location, this worked out well. But if you are looking for luxury or at least three stars, this is not it.

Leisure Family

6/10

Pleasant

23 Jun 2025

Verified traveler

No lift no AC

No lift, no A/C only a small table fan was provided. At first glance appears quite clean but a bug was crawling around in the bathroom (1cm)

Friends_and_family Friends

4/10

Poor

18 Jun 2025

Ashley

We were in the basement and the room was very stuffy. It did have a fan, and 1 window (with no screen). Luckily, we were facing the back so we could have it open. We had 4 people, and sufficient beds, But we were on top of each other and very little space to move. Several things were broken in the room and it is in desperate need of an update. Staff was helpful, and the room was basically clean. I feel I paid for way more than what I got. The nice thing was location. Very close to the tube and restaurants.

Leisure Family

10/10

Exceptional

16 Jun 2025

Steven

Great Value.

Leisure Self

6/10

Pleasant

08 Jun 2025

Mark

Hotel was okay. Staff friendly.
Rooms are basic but clean.
Walls are thin and Wife was kept awake all night due to a guy in another room coughing.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Kirsty

Great place. Close to Earl’s Court. Very clean very friendly. Perfect stay

Friends_and_family Family

10/10

Exceptional

23 May 2025

Audrey

Beautiful little Hotel

I was so happy with this Hotel, it was perfect! The staff were very friendly the breakfast was amazing and the hotel was spotless! I was worried about the hairdryer but it was fantastic! Great location only a 10 min walk to Earls Court and a 15 min walk to the Hop on Hop off stop #8. I would definitely recommend staying here!

Friends_and_family Family

8/10

Excellent

09 May 2025

Verified traveler

Goof

It was good early checked in was accepted even it was still morning time.
Room is just OK, wifi is fast enough.
Good location, close to subway station.
I think this hotel is good for short stay at London.
Breakfast is so so, but enough.

Self

10/10

Exceptional

22 Apr 2025

Crystal

Great Stay, friendly Staff

Great Hotel, room was so clean, updated and spacious. They were able to provide a ground floor room as I asked as I had knee surgery recently.
The only thing is the consistency of room cleaning. No restocking of the tea or coffee in the room as well as one day I would have three towels in the next day. I would have one. Breakfast was better than I expected as well. Would stay here again ! Super close to Earls Court Station , restaurants and attractions like the national history museum and Kensington Palace

Self

10/10

Exceptional

24 Nov 2024

Elle

Great find.

Great hotel that was easy to find. Very close to earls court tube station which was great for exploring London. Room was clean and bed was very comfy. The bathroom was overall clean but the shower itself had a bit of limescale and the smaller shower head didnt stay up but the bigger head worked perfectly. Good value for money overall.

Partner

10/10

Exceptional

12 Oct 2024

Richard

Great value

Very helpful staff,,good value for money

8/10

Excellent

06 Sep 2024

Ada

Property was nice. Good location. No handicap access

Leisure Family

10/10

Exceptional

05 Aug 2024

Sharon

The staff were all nice and helpful. The hotel is not your typical hotel. Its an old house that they converted to hotel. I guess thats just how it is. Just basic, you get what you needed. A little walk to earls court station.

Leisure

10/10

Exceptional

16 Jul 2024

James

Great service and location

We were in town for a couple days and everything was great except for the traffic noise which wasn't horrible, just fairly consistent. Easy check in, located in a perfect neighborhood for out of town visitors.

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

Josephine

Wimbledon stay.

Staff very friendly and helpful,room clean ,bed comfy ensuite small but adequate clean and modern.Continental breakfast a bonus, will be going back next year.

Self

10/10

Exceptional

13 Jul 2024

Michelle

Great stay

Great location near Earl's Court station. Includes continental breakfast.

Friends_and_family Friends

4/10

Poor

12 Jul 2024

Susan

Fan helpful
Updated bathroom but without soap/shelf in shower/inconvenient
Could do with new flooring and bathroom door
Old beds/stained beds
Twin beds should be separated, so two people could sleep separately such as a parent and grown child. When booking make sure to ask for separated beds.

Leisure Family

8/10

Excellent

09 Jul 2024

Dawn

Very convenient location. Excellent value for money and friendly service. We would stay again.

10/10

Exceptional

05 Jul 2024

Julie

Situated a 5 min walk from Earls Court underground and very easy to find . Greggs, Mcdonalds, right outside station. Lots of cafes and eateriez on the main street.

The hotel is as described. The rooms are small, but clean and well presneted . Tea and coffee making facilites, hair dryer and TV in the room. Clean, small bathroom with a hot shower, large shower towels and hand towels.
Ample continental breakfast.

Lovely stay with easy access to all of London

Leisure Partner

10/10

Exceptional

15 Jun 2024

Amber

Nice affordable London Hotel

Lovely independent hotel 5 mins walk from the underground at Earls court.

Very reasonable price for London and breakfast was included.

Very well presented modern room with all mod cons and iron provided on request.

Friendly staff

Comfortable and clean

Self

6/10

Pleasant

20 May 2024

Luis Daniel

You get what you paid. The place is very old, no elevator, no A/C and our room that was at the highest floor was very warm, and you could hear the neighbour voices. The area is good, the breakfast not bad. If you wanna save it’s ok, but if you are picky get something else.

Leisure Partner

8/10

Excellent

27 Apr 2024

lillian

I stayed for one night, and am happy I did! It was very easy to get to the property by train from Heathrow airport. I arrived to the Earl corner station and walked for ten minutes in a smooth and easy stroll. There is a supermarket and places to eat. I liked very much the neighborhood, quiet and safe. The two gentlemen in the reception are were very helpful and respectful. The breakfast was good enough to start my busy journey. My room was very clean, especially the bathroom was impeccable. It was perfect for me as a mature solo traveler. It is also very easy to get to attractions and monuments. I definitely recommend it to everyone looking for and affordable, clean and well located lodging.

Leisure Self

10/10

Exceptional

13 Apr 2024

Luis

Staff was amazing. Our room was super clean. the location is magnificent because underground is close to the hotel. Even if your are taking UBER, we found good ride prices.

Leisure Family_with_children

8/10

Excellent

17 Dec 2023

Jonathan

Great location and helpful stafff. All you needed for a stay in London. Will stay there again.

Leisure Self

10/10

Exceptional

25 Nov 2023

Jeremy

Convenience to the Earl’s Court underground station. Room was facing the street so a little loud at night but I had earplugs. Staff was very nice during check in and key drop for my early check out was available.

Leisure Self

8/10

Excellent

23 Nov 2023

Sally

Good room for the price. Beds comfy and bed linens good quality, newly decorated and bathroom clean and modern. Breakfast fine for what we needed. I was worried as only 2 star but I shouldn’t have been, room was good.

Leisure Family

10/10

Exceptional

02 Nov 2023

Tim

Excellent Value

Great place to stay at the price point - very helpful staff

Business

8/10

Excellent

27 Oct 2023

Laurel

It was a expected. Staff were able to fill my request for ground floor. Good breakfast buffet. Clean and a good bed and bath. Not fancy, but very comfortable and convenient.

Leisure

6/10

Pleasant

14 Oct 2023

Brian

Breakfast was a bit below average ( not much warm food) with a wait for seating. Top windows in room could not be closed so the room was noisy with traffic and sirens. Tv old fashioned with loud beep when selecting channels, waking the other person in the bed.

Leisure Family

10/10

Exceptional

05 Oct 2023

SUSAN

Such a pleasant stay. Nicely set up and comfortable. I would come again.

Leisure Self

6/10

Pleasant

26 Sep 2023

Paul

Don't get a basement room

Do not get a basement room, rising damp and in very poor condition. Could smell damp all through the night. Only plus was bathroom OK

Business

6/10

Pleasant

31 Aug 2023

Songlin

people are nice and friendly, room condition is no

people are nice and friendly, room condition is not good

8/10

Excellent

04 Aug 2023

Verified traveler

An ok stay.

It was ok for what I wanted it for and where I wanted to stay. I would stay again.

Self

6/10

Pleasant

27 Jul 2023

RACHEL

Little grubby as we were located in the basement area. Light switch in room was filthy. Dining room was not adequate for the amount of guests staying there qnd tables were too low to sit at with a chair. I had two choldren with me and we were asked were we finished after 25 mins as other guests were wanting to eat. This was a dining room issue, i still had coffee left in my cup to drink. This was embarrassing as other guests looked over in horror at the request.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2023

Claudia

Charming little hotel in chelsea. Loved it! Well located.

Leisure Family

10/10

Exceptional

28 May 2023

Verified traveler

Enjoyed my stay and would recommend!

I got there a few hours early so I thought I would have to leave my luggage and then go back to check-in, but I got lucky enough that there was a room ready so I was able to drop off my luggage and freshen up before heading into town to walk around.

The hotel is in a good location, very easy to get to from Earl’s Court station.

My only concern here was the luggage room which is in the basement, easily accessible from the outside… maybe they should put a gate right before the stairs leading to the luggage room?

Self

10/10

Exceptional

28 May 2023

Ian

Pleasant conveniently located hotel.

Simple but generally clean hotel. Pleasant welcome and surprisingly good breakfast. Great location so will probably use again.

Friends_and_family Family

8/10

Excellent

25 May 2023

Verified traveler

The room was very comfortable and the staff very friendly. The breakfast was a bit limited but certainly adequate

Self

8/10

Excellent

24 May 2023

Gary

Clean and friendly if room somewhat small
For central London a fair price and great location

Partner

8/10

Excellent

23 May 2023

Rebekah

Chelsea House was a simple hotel with a good price that met our short term needs. The beds were comfortable, there was a fan in the room to help with air circulation, check in was easy, the bathroom was clean and had everything we needed. It was a 5 or 6 minute walk to the underground and many small markets and restaurants in between.

Leisure Family

8/10

Excellent

16 Mar 2023

andrew

Traditional hotel, many stairs.

Stayed two night, solo business traveller. Hotel was OK, many stairs so don’t go it yiu need a lift, its an old building with thin floors so you can hear TV noise from other rooms. Well located for earls court station and restaurants.

Business

10/10

Exceptional

04 Jan 2023

Tracy

Chelsea Gem

Amazing little place. Clean, friendly and a great location.

Self

10/10

Exceptional

24 Dec 2022

Michael

Stay was really enjoyable, room was nice and serviced each day of my visit, lovely shower. Breakfast was very nice. The only slight downside was the room was too hot, and it was not possible to turn it down, this meant I had to have the windows open which made it a bit noisier than it otherwise would have been..however I would have no hesitation in staying again.

Self

10/10

Exceptional

02 Dec 2022

Best we have had, in our price range. 👍

It was a joy to stay here, and will say it is the best hotel we have stayed in, in London, within our price range. Room was comfortable, and the continental breakfast was very good. Staff were very friendly. We definitely will be staying here again.

Partner

8/10

Excellent

26 Nov 2022

Verified traveler

We cant thank the staff enough. They went out of the way to move our room as i was on crutches they moved us to the ground floor moving our luggage while we were at a memorial service. It was easy access to the tube and exactly what we needed somewhere to put our head down warm and affordable

Friends_and_family Family

10/10

Exceptional

22 Nov 2022

Joseph

Lovely staff and an absolute bargain for location etc. Room was fine and would definitely stay again.

Business

10/10

Exceptional

15 Nov 2022

Raymond

The staff were very friendly and helpful. The room was warm and comfortable. Breakfast was continental style but more than adequate

Friends_and_family Friends

8/10

Excellent

22 Oct 2022

valerie

clean, tidy, excellent breakfast. well appointed. good value for money.

Self

6/10

Pleasant

19 Sep 2022

BARBARA

Noisy old building but good location

The location is spot on. Very close to the subway with lots of shops in case you need to buy bits and pieces. However, the building is quite old and you can hear everything that happens in rooms around or above you - on top of that my window did not close properly so I could hear noise coming from outside. It was ok for two nights, but I did not sleep that great!

Self

8/10

Excellent

18 Sep 2022

Megan

Excellent location close to several tube stations and plenty of restaurants and shops. Lovely stay, check in was super easy and welcoming. The floor was a little creaky so you could hear people walking around upstairs and next to you on the stairs but it wasn’t too bothersome. The room was comfortable and the bathroom was lovely too.

Leisure Partner

8/10

Excellent

16 Sep 2022

Keith

Very comfortable room in a great central location.

Leisure Family

10/10

Exceptional

01 Aug 2022

Ashleigh

Friendly, helpful staff nice breakfast clean and tidy near Earl’s Court tube station

Leisure Family_with_children

10/10

Exceptional

04 Jul 2022

Harold

Very nice staff. Excellent location.

Business Self

8/10

Excellent

02 Jul 2022

Glenn

Comfortable and good value.

Leisure Family

10/10

Exceptional

01 Jun 2022

Heather

Chelsea House Hotel is a gem. It is close to restaurants, shops, and the underground. We enjoyed our stay and recommend it to the budget conscious traveller. The bathroom was beautifully updated and the bed was comfortable. We will be back.

Leisure Partner

10/10

Exceptional

18 Apr 2022

Jeffrey

Nice place

8/10

Excellent

18 Mar 2022

Alejandra

La zona esta muy bien para caminar de día y de noche al metro. Hay tiendas y restaurantes cerca. El edificio esta en una casa antigua por lo que no tiene elevador, y si traen maletas grandes deberan considerar ésto.

El desayuno que incluyen es bastante decente: Pan tostado, jamón, queso, huevos cocidos, leche, jugos, café, duraznos en almíbar así como cereales y aderezos como para hacer un sandwich o agregar algo dulce al pan (miel, mermelada, nutella). Puede ayudarles a no gastar durante una comida.

Leisure Family

8/10

Excellent

03 Feb 2022

Kevin

Very Old Building but with charm Decent Breakfast Nice Staff

Business Self

4/10

Poor

11 Nov 2021

Rhian

We booked a double room but we were given two single beds. Even though they had the ability to put them together and dress it as a double, they didnt. We found old food under the bed showing that the room had not been cleaned thoroughly. The shower cubicle was broken and therefore the bathroom was soaked after each shower. There was also mould on the ceiling and some picture frames adding to the unclean feel.

Leisure Partner

10/10

Exceptional

08 Nov 2021

Gareth

Chelsea but not Chelsea prices.

Received a very warm welcome in this converted town house B&B in Chelsea. Given how little I paid for 3 nights which also clashed with a Chelsea home game (10 minutes walk away) I was a little nervous. Those feelings were allayed with a friendly check-in and my room had a massive bed and new shower facilities.

Incredible value for money and handy for both Stamford Bridge and Earls Court.

Self

4/10

Poor

29 Oct 2021

Caroline

Chh

The tv remote didn’t work. Some lights didn’t work. Didn’t sleep as traffic outside very noisy

Friends_and_family Friends

6/10

Pleasant

25 Sep 2021

Chantel

Crntral

Leisure Family_with_children

6/10

Pleasant

23 Sep 2021

Olivia

Staff were friendly, great location, my room was clean and my bathroom was refurbished in a modern style. I had the top floor room and it was extremely dated but it served its purpose for me to collapse in after walking in London all day

Leisure Self

8/10

Excellent

12 Sep 2021

Laura

Great location, cost was good for what it offered. Included breakfast was good. Staff was friendly and helpful. Bed was comfortable. Only downsize was cleaning of room which was less than desired. It was mostly clean when arrived (except base of toilet) but upkeep during the week was not great.

Leisure Family

10/10

Exceptional

23 Aug 2021

Richard

Nice little spot near the tube station and ideal for a quick stay after we had been to watch football

Leisure Friends

10/10

Exceptional

19 Mar 2020

Cynthia

Big, quiet, efficient

The staff at the front desk were very kind and welcoming.
Really liked facing the back because I could hear the birds and open my windows. The room was large and so was the shower with a choice of shower heads. I found it quiet, comfortable and really accommodated my needs.
The breakfast had plenty of cold choices that got me well into the day.
Sadly I had to leave early because of flight cancellations and the covid-19. I will be back to stay there another time.

Self

6/10

Pleasant

03 Dec 2019

Jason

Not the best rooms, but a convenient location.

Convenient location for working in Chelsea & Earls Court. Took a while to get an answer at the door on arrival. Room was very cold (heating off), handle missing on the bathroom door and the room was very basic. There was no shower gel in the bathroom and the dispenser was broken. Not the best. Although convenient.

Business

6/10

Pleasant

13 Nov 2019

No Parking

This hotel advertises multiple parking spaces, however there is only 1 space available. Not ideal if you're travelling down in multiple vehicles. This stung us fro £65 trying to park elsewhere.

Business

8/10

Excellent

08 Nov 2019

Verified traveler

Good price. Clean and comfy beds. Simple but adequate breakfast. Rooms a bit tired but bathroom lovely. Long walk to top floor with no lift. Cold room but electric radiator if required.

Leisure Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

Great stay

Pleasantly surprised... I read a few reviews that made me question my choice. Having searched various hotels I thought this was quite reasonably priced with car parking which was perfect for what we needed. We stayed 2 nights in room B1, the room was pleasant & clean. The beds were comfortable and we had a restful nights sleep, another family were in the room to the right and although we heard them arriving home & shutting the door we didn’t hear anything else from them or the guests above or on our landing. The breakfast was basic but it’s what we expected and was quite sufficient for a quick breakfast to start the day. The staff were friendly and helpful throughout our stay. One of the gentlemen helped us find the nearest stop for our golden tours bus tour which was about a 20 min walk from the hotel. The hotel is in a good location, close to Earls Court Underground station with co-op, Tesco, M&S Food, Kfc, McDs, Nandos amongst many others within a 10 min walk. The buffet Chinese restaurant along the main road I would avoid! We had a massively disappointing visit to this place resulting in a full refund & us leaving. We are already thinking of returning in Summer and will be booking this hotel for our stay.

Friends_and_family Family

8/10

Excellent

23 Sep 2019

Claire

good value and very comfortable and quiet

good value and very comfortable and quiet

Business

4/10

Poor

18 Sep 2019

Ann Gollins

Budget but disappointing nevertheless

The B&B is in a good location close to Earl's Court tube station.
On arriving, just before 3pm, we found reception closed and no-one in sight. We dropped our luggage down in the hall, looked around, rang the bell, and finally we were told by one of the cleaners that the receptionist had gone to Tesco and would be back soon. We thought this was a little strange, we had thought our room might not quite be ready as check in was from 3pm, but we at least assumed we would be able to get in and leave our bags. The receptionist arrived about 10 mins later and checked us in. She said our original room was on the 2nd floor but there was no working lift so we did we want to swap to ground floor. We decided to stick with the 2nd floor as we thought it would be quieter. We noticed some dirty make up pads which had dropped out of the cleaners bag as she came down the stairs. These were still on the stairs when we left the next day.
We had a disturbed night thanks to door slamming and just after 1pm were woken by a huge argument going on in the room next door. It was quite unsettling as it was so loud but we couldn't call down to reception as there was no phone, and likely no-one on reception at this time anyway.
We got up in the morning to have a shower only to find the water wouldn't drain away properly.The bath towels were tiny.
We couldn't get a seat straight away at breakfast so had to stand in the corridor. Staff did not speak to us. Breakfast was limited.
Overall it was not great.

Friends_and_family Family

8/10

Excellent

13 Sep 2019

Gary

The hotel close to Earl's Court tube station and there's a couple of good pubs and places near by to eat near by, the rooms are small and basic but alright for a short stay, the continental breakfast was ok , good value for the money we paid

Partner

10/10

Exceptional

11 Jul 2019

Verified traveler

Very walkable from Earl’s Court station. Lots of restaurants nearby. Very nice staff. Rooms were lovely.

Leisure Family

8/10

Excellent

10 Jul 2019

Barry

Close to Earl Court Station and easy access.

We enjoyed our stay. Location excellent. Staff helpful. We will be back

Partner

8/10

Excellent

26 Jun 2019

Susan

Albert hall concert break!!!

Overall a great place to stay, other than the view! A brick wall!!!!!
Service was polite and friendly.

Partner

10/10

Exceptional

19 Jun 2019

Verified traveler

The room was a nice size, clean and tidy. It had an up to date bathroom and the bed was comfortable. There was also a fan provided which was great. Breakfast was good with a good choice of breakfast items.

Leisure Partner