Name: Dreamtel London Kensington
Address: Hogarth Road, Earls Court, 32-36 5, London, SW5 0PU, GB

4/10

Poor

20 Jul 2026

Zurima

The photos on the website are misleading — the rooms are much smaller than they appear, and there’s barely any space to store luggage. The location, however, is excellent. There are plenty of shops nearby, and the train station is only a block away. Housekeeping serviced the room daily, which was appreciated

Family_with_children

10/10

Exceptional

02 Jul 2026

EFSTRATIOS

Very good location, clean room

Partner

8/10

Excellent

21 Jun 2026

Orla

Our room was right beside a train track so we could hear trains all night!

Good area, nice staff. Watwr and tea in room.

Friends_and_family Family

4/10

Poor

10 May 2026

Dani

Poor air con, broken shower, poor communication with staff. Will not be staying again.

Partner

6/10

Pleasant

19 Apr 2026

Tracey

Room seemed clean but was in need of repair. Floor was coming up. Air conditioning didn't work and tiles grouting was discoloured. Bed was comfortable and clean. The hotel was closed to shops etc, lots of vans and trucks arrived during the night, making it noisy as we had to have windows open as air conditioning didn't work.

Family

8/10

Excellent

15 Feb 2026

Martin

Great location as it's a 3 minute walk to the tube. Room was small but clean. Ideal value if stopping over for a night or 2. Singal poor at times if watching the TV.

Partner

6/10

Pleasant

21 Dec 2025

Isabel

Couldn’t alter the temperature of my room - no heating or A/C without the explicit say so of reception. Ridiculous

Self

4/10

Poor

14 Dec 2025

Shahab

Reception was unfriendly and not helpful. The room stunk of cigarettes. The shower had no pressure. Would not recommend this place unless you have not other option.

Leisure Self

6/10

Pleasant

12 Dec 2025

Angela

There was a very nice person at the front desk for check in and who also helped to try and find the heater switch.
Room was so very small and the bed placed right by the wall and window. Could not tuck in the duvet and it kept falling off.
Radiator not accessible, staff tried to help but fortunately it got warmer so did not need it the second day.
Underground station is very close and there is a wide diverse variety of restaurants close to the hotel
Can hear the underground trains from the room, but not too bothersome. Creaky stairs outside my room
I think too expensive for this size room and I am sure the larger rooms are more comfortable

Leisure Self

6/10

Pleasant

09 Dec 2025

Isabel

Heating is controlled manually by reception which is strange. Room either too cold or too hot.

4/10

Poor

23 May 2025

John

Don’t waste your money….too many better options. Stayed for 2 nights…. The front desk staff was not friendly but Alexandra was especially unpleasant. We were supposed to get two bottles of water in the room and didn’t. When we asked about it….Alexandra was extremely rude and said there was nothing she could do about it. TV didn’t work and she said there was nothing she could do about it. Rooms were very small. On the positive side, the hotel was cheap, located a block away from Earls court tube stop, and room was clean. I guess you get what you pay for….if you like rude front desk staff then this is the place for you!

Leisure Family

10/10

Exceptional

28 Jan 2025

Gillian

The hotel was near to museums.

6/10

Pleasant

16 Dec 2024

Nevena

I paid for superior room and got standard :(((

The hotel was clean and the location was very good, close to underground, shops and restorants.
I am not happy of the room we got as I have paid for Double superior room and the person form the hotel gave me a standard double. The excuse was that there isn't another bigger room, as other people did the check in earlier. The check in was starting from 2pm and we did the check in at 2ish pm. Basically they gave our room to someone else and then we ended in a standard room. The person didn't really care about the situation. I wasn't happy of this service.
But the hotel is good and it is great value for the money.

Partner

10/10

Exceptional

28 Nov 2024

yani

The floor was cracked and creaked, there was no elevator, overall it was fine. Good customer service

Partner

6/10

Pleasant

22 Nov 2024

Lummie

Not the greatest stay.

Self

8/10

Excellent

15 Nov 2024

Liberty

Great !

Clean hotel with easy access to the tube and everything around London had a lovely stay.
Only down side was the breakfast and the fact the lift wasn’t working so we had to carry our suitcase up 5 flights of stairs. Also decor abit dated.

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Cheryl

Great locatio close to shoping restaurants and the subway friendly helpful staff

Leisure Family

2/10

Poor

20 Oct 2024

Luis

The girl at the front desk was not ver y helpful and looked like she didnt like her job. Rooms are small, no help if traveling with medicine that needs refrigerating, they dont have minifridge in rooms

Leisure Family_with_children

10/10

Exceptional

13 Oct 2024

James

Very convenient stay!

A good convenient place to stay near services, trains and eateries.

Partner

8/10

Excellent

05 Oct 2024

Fanny

Dreamtel is a very good place to stay, direct access from LHR airport, clean and quiet in a safe location.
I have been coming since 2017.
Fanny

Leisure

10/10

Exceptional

03 Oct 2024

Samuel

Great location clean rooms friendly staff

Leisure Partner

8/10

Excellent

03 Oct 2024

Douglas

Very convenient getting to the tube

10/10

Exceptional

15 Sep 2024

Christine

Clean, comfortable and very close to Earl’s court station. We will definitely stay there again.

Friends_and_family Family

8/10

Excellent

26 Aug 2024

Hamzah

Would overall recommend this accommodation. Staff were very friendly

10/10

Exceptional

18 Aug 2024

William Russell

Clean, A/C, friendly, quiet, close to tube, and lots of restaurants

Leisure

6/10

Pleasant

12 Aug 2024

Angelou

The hotel is under renovations and no hall for dining.

They will deliver the food in your room and their rooms is very tiny, staff is not helpful and a but rude...im not going back this hotel

Partner

4/10

Poor

08 Aug 2024

Sara

The hotel put us in a basement room crammed very small with low ceiling, my son and partner are both 6 ft tall, air conditioning very old and loud, and damp with blown walls.
Transferred to new room with an unclean bath. Pubic hair found on floor and bath.
No pillow liners.
Air con again old couldn’t have it on it was too loud so room was hot and stuffy.
Staff were very sombre and uninviting.
We complained to the front desk about the air con and was met with a near aggressive response. Not their problem get on with it attitude.
Generally the hotel looked old , tired and dated. So were the staff.
Personally it was awful it was not an enjoyable experience. Did not have a good sleep.
I would like to request a full refund.
£136 for one night in a place like that is extortionate.
I will not recommend this hotel.
On leaving I asked for a complaint form and was told they did not have any not good practice.
I hope that you look into this further.
I have booked many a wonderful holiday and breaks with Expedia and was quite shocked you would have this hotel on your site. The hotel advertising is very misleading, and it doesn’t say that trains will start running from 5.00am right passed your bedroom.
Kind regards,
Sara Glenister

Business Family

4/10

Poor

16 Jul 2024

Kerrie

Disappointed

I stayed there in 2016 which was fantastic, this stay in 2024 I was disappointed. The rooms were uncomfortably small and the 3 choice breakfast was terrible that I couldn’t eat any of the 3 options
Breakfast Menu attached
The prices are ok, but not value for money

Partner

10/10

Exceptional

16 Jul 2024

Karen Louise

Nice hotel. I cant fault it

2/10

Poor

14 Jul 2024

Roger

The room given had a flight of about 10 to steps down as you open the door to the room. Not ideal if you have luggage. Bathroom was moldy and wouldn't drain, and hair was floating out of the drain.

Breakfast was horrible. It was billed as a complete breakfast and all that was available was dripped coffee, hard boiled eggs some defrosted pastries and augar loaded cereals. I stayed here 4x before and somethings have drastically changed for the worse. Not the same amenities. I felt bad for the front desk staff as they seemed to be dealing with a great deal of complaints.

Leisure Partner

4/10

Poor

09 Jul 2024

Kerrie

Disappointed

I stayed there in 2016 which was fantastic, this stay in 2024 I was disappointed. The rooms were uncomfortably small and the 3 choice breakfast was terrible that I couldn’t eat any of the 3 options
Breakfast Menu attached

Partner

10/10

Exceptional

07 Jul 2024

Sarah

Great location. Friendly staff. Bed not the best but ok for a couple of nights. Room clean. Would have preferred a continental breakfast instead of set menu.

Friends_and_family Family

8/10

Excellent

07 Jul 2024

Beth

Property easy to find. Cosy room could hear the tube but found quite comforting.

8/10

Excellent

07 Jul 2024

Andrew

Friendly staff very clean rooms

6/10

Pleasant

02 Jul 2024

Darrel

It was ok

Business_and_leisure Friends

8/10

Excellent

29 Jun 2024

Kevin

Overall a good stay for one night so delivered except the breakfast, we would book again but not with breakfast.

Partner

8/10

Excellent

28 Jun 2024

Verified traveler

Hot!

U fortunately the air was not working and we were on the 4th floor. They did supply a fan upon request but nothing ever communicated about whether it would be fixed or what they could do. The room and bathroom were very nice so we stuck it out. Sleeping was rough

Friends_and_family Family

4/10

Poor

27 Jun 2024

Verified traveler

AC was broken and receptionist kept telling me different days it would be fixed. The AC never got fixed during my time and the room was very hot. The elevator also did not work.

10/10

Exceptional

23 Jun 2024

Emma

We only had a one night stay but everything was fantastic. The staff were friendly and the room we stayed in was clean and tidy.

Partner

10/10

Exceptional

23 Jun 2024

Amanda

June stay

Clean room, ideal for a night as quite small. Really friendly staff

8/10

Excellent

18 Jun 2024

Ranolfo

Facilitiesnot verygreat

Leisure

6/10

Pleasant

16 Jun 2024

Sigrid

The hotel is very conveniently located very close the the underground station. The room was small but sufficient and I have to say very clean. However, my room was in the basement huge air vents in front of the window and no natural light whatsoever 😞. The bed was about hip high and I had to swing myself in and out of it. I also had breakfast included but you only could order from a menu with 3 items on it and none had anything to do with breakfast foods ( so weird). The underground train seems to run right under the hotel and since I was in the basement I could hear the trains running under me ever few minutes. I came to the hotel only to sleep so I probably would stay there again simply because it's so conveniently located, the area seems safe and it is clean.

Leisure Self

10/10

Exceptional

10 Jun 2024

Hilary

Great location, clean, safe and secure.

I stayed for 3 nights in June the hotel is well located especially for The Royal Albert Hall and Museums. I read the reviews and they seemed to have some petty comments, I was glad to ignore them !! OK the room is small but its London and there is so much to do I doubt people spend much time in their rooms. I felt secure in both the hotel and the area, which has great amenities. I would return if I were visiting the area again. Thanks

Self

8/10

Excellent

02 Jun 2024

Hatem

Good quality for price

6/10

Pleasant

01 Jun 2024

Samantha

Meh

Nice hotel. Tiny tiny rooms. Had a bath and a shower. Bath plug didnt actually work as it slowly let the water out. Disappointed on that part.
Staff are helpful.
Lift needs the lights on the buttons redone as they dont light up unless you hit them in the right spot.
Didnt try breakfast.
Hotel is right next to tracks, which i didnt know when booking.
Would i go back? Probably not

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Judy

Great value for money and in a handy area for underground. Staff were friendly and the hotel was quiet. We had everything we needed and we felt safe.

Leisure Family

10/10

Exceptional

31 May 2024

zoe

Comfortable clean room , slept really well, staff really friendly and helpful, really close to tube and bus routes

Self

6/10

Pleasant

30 May 2024

Sarah

Basic hotel could due for an upgrade

8/10

Excellent

29 May 2024

Richard

Good hotel for 1 night

Good average hotel in london

Self

10/10

Exceptional

24 May 2024

Cicily

Friendly staff and clean, comfortable room. We were out most of the day every day but it was a great to come back to for a good night's sleep. Close to tube station so extra convenient for getting around.

Leisure Family

8/10

Excellent

22 May 2024

Nicole

Great stay very clean👌

Leisure Family

6/10

Pleasant

18 May 2024

William

It is what it is, cheap for london near a major metro station and short walk to Kensington museum district, if your bothered by loud noise avoid at all cost the rooms are right above the district line and you hear every train.

Leisure Self

6/10

Pleasant

18 May 2024

Alisha

Staff was very nice and helpful, property was a bit run down and the bathrooms are very small. Not good if you have any sort of mobility issue or need a handicap bathroom

Leisure Family

6/10

Pleasant

17 May 2024

Rose

Just okay- probably would not stay again

During our recent stay at Dreamtel, we experienced a mix of positives and negatives that are worth sharing.

Firstly, the room itself was big enough for us and clean, providing a comfortable and welcoming environment. We were also treated to a lovely view, which added to our overall enjoyment. The hotel’s location is good, conveniently situated. Really close walk to Earls Court station.

However, the breakfast was a letdown. It was only highlighted on the day that the restaurant was not open and needed repairs, so only room service was available. The food was cold and overly greasy, which did not make for a pleasant start to our day. Additionally, we encountered a significant issue during the night when our radiator began making an extremely loud noise, abruptly waking us up. It was disruptive enough that we had to call a staff member to come and fix it in the middle of the night.

While the night staff was responsive and resolved the radiator issue, the incident did detract from our overall experience. The day staff were okay but seemed extremely unbothered by any issues we had. With some improvements in the breakfast service and maintenance, Dreamtel has the potential to provide a much more enjoyable stay.

Friends_and_family Family

8/10

Excellent

03 May 2024

Michael

One night stay

Nice little affordable hotel, bit dated but clean and tidy. Service was good but only spoke to check in and check out. Would definitely stay there again if i was in the area.

Partner

10/10

Exceptional

28 Apr 2024

Verified traveler

Very good for what I needed, very clean and excellent location!

Friends_and_family Friends

6/10

Pleasant

26 Apr 2024

Roderick

On the hole good staff very good. Our room was very small bed had been made higher I presume so as suit cases can be put under it climbing into bed is not great.

Partner

10/10

Exceptional

24 Apr 2024

Iuliana

It was a nice clean facility, didn't communicate much with staff, room nice, cutr but pretty small, thou I picked the smaller size.

Leisure Family

8/10

Excellent

24 Apr 2024

Betty H

Easy check in and friendly service.

Friends_and_family Friends

6/10

Pleasant

19 Apr 2024

Yubraj

Very small room and there was no lift to the room. We had to carry almost 100kg luggage back and forth. Employees are unprofessional. They are not friendly enough. So sad.

Partner

10/10

Exceptional

05 Apr 2024

Mohamad

Nice hotel. Perfect location

4/10

Poor

30 Mar 2024

Ivan

Very noisy

Leisure Family

2/10

Poor

27 Mar 2024

Matthew

I probably wont stay here again if it rains

Business Self

8/10

Excellent

22 Mar 2024

Verified traveler

Rooms are excellent & bathroom showers need repair

Booked hotel for 1 night stay as i need to attend an event and been allocated the room in 4th floor and its nice... Except the shower, its broken and only supplies hot water. Called receptionist and he gave another one in 5th floor, same issue with broken shower handles.... Finally, got room in 1st floor, however, for the price I paid it should be with bath tub and this one has very small shower entrail. Didn't bother too much to change. So, adjusted myself.

Self

8/10

Excellent

21 Mar 2024

Verified traveler

Perfect for no-frills solo travel

I was traveling solo visiting family and stayed for three days in maybe the smallest room I have ever seen. I mean, super tiny. But it was very clean and comfortable, and very inexpensive for London. The neighborhood is perfect - safe for a woman traveling alone - and close to the tube. I traveled for a few days and came back to London, staying again at Dreamtel. The second room, though still small, was much bigger than the first and very comfy. Oh - one thing: the lift is tiny and very very slow. If you absolutely need a lift, maybe this isn't your place. But it always worked when I needed it. If you are looking for fancy or to entertain people in your room, this is not the place. But for the price and location, and the incredibly accomodating and friendly staff, it was perfect for me.

8/10

Excellent

10 Mar 2024

Alan

Great location, clean and comfortable

Needed a room for one night whilst attending an event at the Royal Albert Hall. Found this hotel through Hotels.com for less than £100 for the night.
The location was perfect, 2 minute walk from Earls Court tube station and a 20 minute walk from the Albert Hall.
The room is very compact but clean and adequately equipped for a short stay, especially as we spent very little time in the room at her than to sleep.
If you’re looking for a competitively priced hotel for a short stay then you can’t go far wrong with tje Dreamtel

Partner

8/10

Excellent

05 Mar 2024

Brenda

Clean, quiet, comfy beds, great price and right by the tube station!

Leisure Friends

6/10

Pleasant

25 Feb 2024

Terri

Excellent location but room was a little small with very high bed and looks a bit run down but staff were great and fantastic location

Leisure Partner

2/10

Poor

25 Feb 2024

Ifan Gari

Poor

Very small double room, even though I booked the superior double room option. No lift to 5th floor, and lift itself to 4th floor was very slow, very small and felt unsafe. Shower didnt work at all in the room. Overall a poor standard of hotel compared to the other hotels on the same road

Business

10/10

Exceptional

06 Feb 2024

Louise

Amazing gem in walking distance of Earl’s Court. Clean cosy great staff definitely highly recommend.

Business Self

10/10

Exceptional

02 Jan 2024

Annisa Parveen

Enjoyed our stay at Dreamtel Hotel in Earls Court, very convenient for us and many places to eat at surround this hotel. Which was brilliant!
Staff were very polite and professional, room was clean and cosy, me and my husband both thank you for the overall experience.

Leisure

2/10

Poor

18 Dec 2023

Ruobing

This is the worst hotel I lived
It is small. Dark and not clean
It didn’t worth the money

Self

10/10

Exceptional

15 Dec 2023

Brendan

Great Base to explore

Great location, 2 mins from Earls Court tube , 15 min walk to the V&A ,Science and natural history museums . room cleaned and coffee and tea refreshed each day . Great base to explore London . they will hang on to your luggage on last day ,handy for late flights. Don’t expect the Dorchester and you won’t be disappointed .

Partner

8/10

Excellent

09 Dec 2023

Connie

It's a very good property, very basic but it provides everything that's needed. The front desk staff are very pleasant and very helpful. I recommend it for what it is. Great location. That's the real plus.

Leisure Friends

10/10

Exceptional

03 Dec 2023

Marie

Perfectly situated 2 mins from Earls Court tube station. Plenty of options to eat and drink. Hotel staff friendly and helpful. Would stay again.

Business_and_leisure Friends

6/10

Pleasant

08 Nov 2023

Kuljinder

Mixed

Good: Comfortable bed; clean room and bathroom. Very welcoming front desk staff.

Not so good: Broken elevator (room on 4 floor); TV didn’t connect to WiFi; very poor water flow in shower.

Business

6/10

Pleasant

01 Nov 2023

Verified traveler

The elevator was out my entire stay and I was put on the 5th floor. The bed not comfortable and the room was small.

Self

10/10

Exceptional

22 Oct 2023

Neil

Nice bargain end hotel in Earls Court. Seconds walk from tube station with great connections
Staff lovely, rooms clean, breakfast pleasant surprise.
Single room on small side but perfect to simply sleep in and chill.
Only area that needed some attention was dated and dirty stairway carpet
A decent budge option so I’d recommend

Leisure Self

4/10

Poor

20 Oct 2023

Verified traveler

C

Room is dirty and small

Friends_and_family Family

8/10

Excellent

09 Oct 2023

Linda

The location was good. The room was very small.

Leisure Partner

6/10

Pleasant

08 Oct 2023

Jack

Not great

It was ok, only one night. Room vibrates when trains come though. Bathroom was tiny and grubby, and the hallways needed a good clean.

Self

8/10

Excellent

08 Oct 2023

Clare

Excellent location, bed very comfortable.

Only downsides were the tube noise and vibrations.

Leisure Self

2/10

Poor

02 Oct 2023

Verified traveler

Stay elsewhere - terrible management

Staff not paying attention to computer system: 2pm late check out agreed and paid for. staff opening room door at 10.50am without knocking, reception phoning at 11.10am, staff entering again without knocking at 12.30pm. Informed manager who was rude and argumentative - terrible customer service.

Friends_and_family Friends

2/10

Poor

02 Oct 2023

Verified traveler

terrible customer service and management

tiny rooms. showerhead wouldn't stay up - had to tie it myself. staff don't pay attention to computer system - paid for 2pm late check out but was disturbed by housekeeping at 10.50am, reception called at 11.10am (did confirm late check out was on system!) and housekeeping back again an hour after that. Terrible customer service - spoke to manager about disturbances who was rude, disinterested and argumentative.

Friends_and_family Friends

4/10

Poor

29 Sep 2023

Matt

Where do I start? The room had a musty odour, and the condition of the room overall was poor. Damage the fittings from years of use and abuse was obvious down to the screws in the door to retain the glass. The shower was in poor condition and many of the fittings broken and not functioning properly. The television didn't recieve any channels which required access to the channel apps just to watch something. The room was missing a fridge which had obviously been removed. The area was dirty with rubbish all along the street awaiting collection. The attitude of staff, when the defects in the room was brought to their attention was poor - they couldn't care less.
Avoid this place at all costs. It isn't worth the trouble.

Leisure Partner

10/10

Exceptional

29 Sep 2023

Alessia

Amazing stay in central London

Amazing staying in Earls Court . This hotel is located very close to the tube station of Earls Court , 5 minutes walking. I be booked a deluxe room , it was nice decorated with a kettle to prepare tea or coffee. The bed was very comfortable . Delicious English breakfast in the morning with a great selection of hot and cold food, thanks in particular to Julia who prepared for me the last day a special omelette . You can also walk until High Street Kensington or Gloucester Road

Business Self

6/10

Pleasant

27 Sep 2023

Abby

Room was clean and cosy, staff were lovely and helpful and check in and out was easy. Honestly only issues was the broken lift meant carrying all my luggage up to the fifth floor and the wifi was a bit spotty. Otherwise would happily stay again.

Leisure Self

4/10

Poor

21 Sep 2023

susan

Checked in by a receptionist with an awful body odour issue- went to the room allocated to me to find a man in the bed sleeping- I had been allocated the wrong room was then given a room that was no bigger than a shoe box - it was claustrophobic and was dirty- - the bathroom was mouldy and the shower absolutely stank- the room was so noisy I hardly got any sleep- would not recommend this hotel ever

Leisure Friends

8/10

Excellent

18 Sep 2023

Paul

No lift lots of stairs

Business

2/10

Poor

14 Sep 2023

HAMED

Actually there were one significant thing that I wanted to mention about our staying there. We were at this hotel for 4 nights and we did not have any internet connection and they told us it would be solved quickly but nothing happened. So it was really disappointing.

10/10

Exceptional

13 Sep 2023

Ezikiel

Solid place in terms of the room and staff and easy access to tube. Only missing a refrigerator, but otherwise great

Leisure Partner

6/10

Pleasant

07 Sep 2023

joseph

Air Conditioning was almost non existent. We had to restart it every 10 mins due to reset error. Filter issue.

10/10

Exceptional

21 Aug 2023

Lisa

Stayed with my daughter for a short break to London, helpful staff, lovely clean room and great location.

Friends_and_family Family

8/10

Excellent

20 Aug 2023

Jayne

Clean compact rooms. Good base for London. Plenty of bars and places to eat nearby. Breakfast was basic but ok.

Leisure Partner

8/10

Excellent

20 Aug 2023

Bock Lan, Robyn

Enjoyed my stay, staff were helpful & courteous. Location was excellent, just a few mins walk ftom the tube station and we were able to get around easily. The Piccadilly Line at the tube station connects directly to the airport too.There were many eateries and a supermarket nearby too.

8/10

Excellent

11 Aug 2023

Chinyere

The Lifts were out and there was not offer or help to take my luggage up to my room on the 3rd floor. other then that it was clean, quite, and nice.

Leisure Self

2/10

Poor

11 Aug 2023

Steven

Awful check in

Check was awful.
5th floor with no working lift.
No apology for this given