West Cromwell

8/10

Excellent

09 Feb 2026

Christopher

Decrnt room friendly staff. No frills but its a cheap clean toom for a few nights.

Business

6/10

Pleasant

22 Jan 2026

Eric

The amount of water from the shower was barely a trickle. Showering took a long time.
There was a sign saying that the shower may be slippery so I should definitely use the shower mat. There was no shower mat.
The shower room fan, which would normally come on when you turn on the light switch and go off a minute after you turn off the light switch, was on all the time, making going to sleep harder than it needed to be and wasting electricity.
There were still signs up about breakfast, despite the fact that breakfast is no longer offered.
The walls and skirtings could have done with a new lick of paint.
Otherwise everything was fine. Bed was comfortable and duvet was good.

Self

8/10

Excellent

29 Nov 2025

Beth

Nice basic clean room.

Friends_and_family Friends

8/10

Excellent

04 Nov 2025

Michael

Good hosts. Very helpful.

Leisure Self

8/10

Excellent

04 Nov 2025

Chloe Louise

A basic room with everything you need. Staff were very friendly and hotel was close to the tube station. Only thing that let it down was the door didn’t have a working lock.

Leisure Self

10/10

Exceptional

03 Nov 2025

Elaine

Friendly staff, clean and comfy accommodation. Budget hotel but great for what we needed. Staying near Royal Albert Hall and able to get uber to and from inexpensively.
Good location for Earls Court underground. Would definitely stay here again.

Partner

4/10

Poor

03 Nov 2025

Kourosh

The room wasn't clean

10/10

Exceptional

22 Oct 2025

Morgan

Very clean warm comfortable, and low price!

Business_and_leisure Self

10/10

Exceptional

06 Oct 2025

Connor

Excellent location and friendly staff. They stored our luggage before check in and moved it into our room before we got back.

Partner

10/10

Exceptional

13 Sep 2025

Christina

Perfect small hotel in London

A nice, comfortable, small hotel in Earls Court. A bus stop right in front and a Tesco close by made for a pleasant stay. The staff were all so helpful and nice to us. I would stay there again when in London.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

David

Very clean property prefect for a budget soli traveler. Great location SW Kensington walkable to many neighborhoods with many different cuisines, as well as half a block from a supermarket open until midnight. Only negatives were a slightly cramped shower for tall people and small tv monitor, but they were adequate for myself.

10/10

Exceptional

26 Aug 2025

Rajendra

Nice hotel.

Quick and easy check in. Friendly staff. Clean room. Comfortable bed.

Self

10/10

Exceptional

04 Aug 2025

Evangeli

The staffs were lovely, and hotel was quiet and clean.

Business_and_leisure Self

8/10

Excellent

29 Jun 2025

Oliver

Impeccably clean

10/10

Exceptional

21 Jun 2025

Nicolae

Excelent hotel.

Leisure Family_with_children

2/10

Poor

25 Feb 2025

Maria

Very noisy, could hear all traffic and noises from outside the building, could not sleep!!

Leisure Partner

8/10

Excellent

22 Feb 2025

John

Clean and quite. Good front desk staff. My room was tiny but the shower was great.

Self

10/10

Exceptional

20 Jan 2025

Wendy

London visit

A nice hotel, conveniently located to the underground, shops and restaurants. My room had everything I needed, and was cleaned every day.
Friendly staff. Highly recommended.

10/10

Exceptional

12 Nov 2024

tiffany

10/10 will definitely stay again

For a cheap hotel it was great for our family close to buses and trains and food and the staff were amazing and so helpful and nice

Friends_and_family Family

10/10

Exceptional

06 Nov 2024

William

Very basic, but clean, safe area and easily found.

Business Self

8/10

Excellent

02 Nov 2024

Ronald

Solo traveller

Hotel has a lift. Room was very basic. Room has a fridge which was handy. Bathtub felt a bit unstable.

Business

8/10

Excellent

20 Oct 2024

Adeeba

Very basic room , was very warm no aircon .. but did the job for the night

Leisure

8/10

Excellent

08 Oct 2024

Annmarie

Clean comfortable bed 3 ladies travelling a quad room plenty of room around bed friendly staff shame it is bed only breakfast would have been great

Business Friends

4/10

Poor

18 Sep 2024

Sarah

It’s extremely basic, we got given a room that was right behind reception (which is 24hrs) so we’d hear people coming and going.

Leisure Partner

8/10

Excellent

22 Aug 2024

Maureen

Proximity to tube.
Great bathroom.

Leisure Family

6/10

Pleasant

18 Jul 2024

Sally

The place was fine. Obviously it was small, but they didn't need to be so shockingly cheap on the little, but important, things to have in the room like firm (not flimsy) plastic hangers, having a little shelf in the shower so you can put your shampoo/soap there, and a towel that will wrap all the way around you. They really don't need to be so cheap on these things. At least the window curtains were opaque which is important in London when it gets light so early in the morning.

10/10

Exceptional

15 Jul 2024

Nancy

Very clean and spacious.

Leisure Family

8/10

Excellent

31 May 2024

Mark

Liked: clean, comfortable accommodation in walking distance of many restaurants and London museums. Friendly & helpful staff who looked after our bags after checkout.
Issues: patchy wifi

Leisure Partner

10/10

Exceptional

21 May 2024

Verified traveler

Good

Staff was awesome. Room was good, TV was tiny and the bed wasn’t as comfortable as we would’ve liked.

Would stay again.

Partner

10/10

Exceptional

16 May 2024

Jonathan

Good stay here. Staff very friendly

Leisure Self

2/10

Poor

02 May 2024

Amy

Bed bugs; refusal to take responsibility. I am covered in at least 10 bed bug bites from staying in room 10 (ironic I know). No apology or refund as no complaint made during the stay. This was a quick stop overnight for a work trip and I left early the next morning. Bed bug bites can take days to appear so I didn’t notice them until I was already at work and away from the property.

Please as a bare minimum deep clean the rooms if you’re not going to refund your guests for poor hygiene

Business Self

8/10

Excellent

25 Apr 2024

Ana Carolina

Hotel is in a very good neighborhood, walking distance to the subway station.

Leisure Partner

10/10

Exceptional

08 Apr 2024

David

Nice solo stay

The room was nice, clean and the bed was comfortable. Shower was nice and hot with good pressure. I was given extra pillows and towels at my request very easily, the staff was very sweet. Special thanks to Alex for his friendliness and recommendations!

Friends_and_family Friends

8/10

Excellent

07 Apr 2024

Verified traveler

Good Value for Money and we enjoyed our stay.

Partner

8/10

Excellent

08 Mar 2024

Gary

Second stay here and it's one I'll keep coming back to. This time i had a basement room which worried me at first but it was fine. Very clean. Shower was roomy, powerful and hot. Could do with more shampoo/shower gel although i tend to bring my own. Catering cups don't hold much tea....could do with mugs. Apart from that very satisfactory

Business Self

8/10

Excellent

16 Feb 2024

Gary

I have stayed in a few budget hotels now and this one is definitely above average. Reception is manned 24hrs with helpful staff. Security code on front door. Single room was compact but adequate. Comfortable bed. Tea making facilities. Decor a little tired but carpet looked new and everything was clean. Broken floor tile in Bathroom but bathroom was big, clean and shower cubicle a good size.

Business Self

6/10

Pleasant

16 Feb 2024

Emily

Pretty decent for the price and location

Can't argue with the price! I needed a cheap room to stay in as I was working nearby and this was pretty decent for the price. Obviously the carpet and fittings were a bit careworn, but no worries about the cleanliness of the room and bathroom. I'd have preferred a door that had a double lock or chain. And a window that could open, as it got quite hot. Not too noisy, despite the A4 right outside. Short walk to all the amenities of South Kensington.

Business

8/10

Excellent

12 Feb 2024

Carlos

The staff was very friendly. The hotel room was very clean, but they could really use new carpets. The outside of the hotel was not attractive by any means, but dont let that distract you from how nice the staff is, and how clean the rooms are. Oh, dont plan on sleeping in late. The cleaning staff is very loud. I would definitely book again.

Leisure Self

8/10

Excellent

03 Dec 2023

Niccolo

Functional for sleeping over.

Everything was reasonably clean.
Very few amenities.
Basicaly worn and needs tlc. Bed was good. Room was heated and having on suite compensaites.
There was a bit of internal noise but not too bad.

Business

8/10

Excellent

27 Oct 2023

tara

Convenient location (10 mins walk from tube, right next to national express stop)
Small, dated but clean and comfortable.

Leisure Self

2/10

Poor

25 Sep 2023

Shay

Nothing like described, Disappointing,

Twin room at very front of hotel. It was partitioned off from the reception desk. Incredibly noisy with traffic and windows not sound proofed, we had to buy ear plugs for second night. We sought to change room but only other twin in building was occupied. Bathroom was very jaded with no anti slip mat despite a sign saying Slip Hazard please use mat. Room only has a small stool for sitting. The room was not one for spending any time in other to sleep. Staff were friendly.

Friends_and_family Family

8/10

Excellent

14 Sep 2023

NICHOLAS

Good value and great location near tube.

As a two star-rated hotel, I thought this hotel was pretty good. Great location and, importantly for me, reasonably quiet so I got a good night's sleep. Bathroom also fine for a two star hotel.

Self

8/10

Excellent

30 Aug 2023

Verified traveler

Fit for Price

Good budget hotel, clean and tidy and room was up to a standard. Bit noisy as the doors arent sealed very well for sound but other than this fit for price.

Friends_and_family Friends

6/10

Pleasant

16 Aug 2023

Paul

Single room

Room was OK for the price, basic but bathroom was quite big

Business

2/10

Poor

10 Aug 2023

tayseer

steps to front
nothing like pics
un comfertable beds
un safe lift
helpfull staff

6/10

Pleasant

05 Jul 2023

KRISTINA

-

Business Self

2/10

Poor

04 Jul 2023

Davor

Bed Bugs. Got bitten all over the body. Staff excellent.

8/10

Excellent

24 Jun 2023

Daniel

I like this hotel.
It is not my first nor last time.

Leisure Self

8/10

Excellent

10 Jun 2023

Andrew

First night of second stay they didn’t have the twin room available that we had reserved so we had to share a double, fortunately it was me and my son. Second night they got us into a room with two double beds. Accommodations were basic but the staff were friendly and helpful. Allowed us to keep luggage on site during room change and staff moved luggage to new room prior to arrival on second night. Nice touch. Hotel is close to main road but area feels safe.

Leisure Family

6/10

Pleasant

31 May 2023

May

The building is dilapidated and needs repairs. The stairs are creaking with age, lift is the tiniest I have seen and there is no ac and telephone. It is unsafe and should not be in your web site. In case of emergency, you’ll be trapped and no way to get out. The location is good though.

Leisure Family

10/10

Exceptional

29 May 2023

Calum

Pleasant stay

Very enjoyable, nice bedroom and bathroom, and served it’s purpose well

Self

6/10

Pleasant

22 May 2023

Clare

Ideal for quick over night stays

Hotel was nicely situated to amenities and easy enough to get about. Felt very safe.
We were there for less than 12 hours only looking for somewhere to put our heads down.
Room was extremely hot
Had to prop bathroom door open as it was so hot. Shower lost pressure if it was too high. But over all it was okay. I sleep better with a little bit of noise so was gratefully to be groundfloor on the front. Gentle road noise and the tv in reception was great. I only woke up when the tv went quiet think.
Staff polite and smiling when we checked it telling us were to go for food.

Friends_and_family Friends

8/10

Excellent

06 May 2023

Sarah

Above average for a budget hotel. Funny, polite staff. I was so happy to see lifts (something missing from a surprising amount of London hotels). The room was small but really comfortable. It was VERY quiet for London, I even slept with the window open! It was a rare surprise to find the room warmed up for me. I often find London hotels really cold. Everything was clean and quiet - a combination I rarely find for under £90. It’s not luxury by any means, but if you’re looking for somewhere affordable, quiet and comfortable, this is perfect.

Business Self

8/10

Excellent

30 Apr 2023

richard

If you’re travelling by national express it right next to the bus stop Earl’s Court the room was clean but a little tattered and rough around the edges but for this price who cares. nice staff very helpful

Leisure Self

8/10

Excellent

30 Apr 2023

THOMAS

Location great, hotel good, good reception.

Nice great help from reception, radiator was not working properly too hot, and no remote control, should always be checked.

Otherwise location excellent, bed good, coffee, tea etc nice room, view.

Shower ok could do with more power.

Business

8/10

Excellent

25 Mar 2023

Walter

I stayed 6 nights, and was very happy here. It was easy to walk to the tube station, lots of nearby shopping for food, and the people who worked at reception were awesome! They helped me whenever I had questions, gave advice, and were very friendly.

Leisure Self

4/10

Poor

23 Feb 2023

Mara

On arrival, I rang reception and the phone number for half an hour before someone let me in. Standing outside I pondered if I had been scammed and there was no hotel there at all. I finally get in with a very weak apology, and get sent to the basement in a coffin sized room that looked far worse than what was on the website. Never again.

Business Self

8/10

Excellent

08 Feb 2023

THOMAS

Good room

Nice room near Earls ct.

Business

6/10

Pleasant

23 Jan 2023

Verified traveler

Ok value

Budget option. Reasonably clean. You get what you pay for.

Self

10/10

Exceptional

19 Jan 2023

THOMAS

Great

Perfect

Business

2/10

Poor

15 Jan 2023

julian

hostel not hotel

Was shocked when we stepped into this hotel, from moment i stepped into reception the smell was overpowering, stale smell, musty, really not nice, carpets worn everywhere, we was very late evening and tired or i would have left hotel and found somewhere else, the room was not nice either, carpets soiled, worn, stained, just disgusting

Partner

8/10

Excellent

09 Jan 2023

Henry

Enjoyed the location, room was very small but the bed was comfy enough and overall place was good value for price. Room definitely got quite hot though as the heater would not turn al the way off and the towel warmer in the bathroom ran very hot without a clear way of adjusting temperature.

Leisure Self

8/10

Excellent

05 Jan 2023

Taia

I have stayed here a couple of times. This is not a fancy hotel, but it is clean, the bed is quite comfortable, the bathroom is good size, and the staff is helpful.
Safe excellent location.There’s a fabulous Tesco Superstore (groceries,baked goods, sundries, pharmacy, some clothing, etc.) at the corner. It’s an easy ten-minute walk to the Earls Court tube station, before which you’ll pass restaurants, pubs, Boots, and a small grocery store.
Be sure to get a room at the back of the hotel if you can — very quiet! It is certainly a no-frills accommodation, but you can’t beat the price. And how much time do you really spend in your room? It’s a good night’s sleep after a full day exploring and enjoying London!

Leisure Self

10/10

Exceptional

31 Dec 2022

Robert

Clean, hot water, heater worked well...what i expected.

Leisure Self

8/10

Excellent

29 Dec 2022

Verified traveler

Good value

Good value for money albeit the single rooms are very small but I expected that.

Self

6/10

Pleasant

18 Dec 2022

Alex

V convenient

Business Self

2/10

Poor

07 Nov 2022

Yuri

Smell of tobacco even in non-smoke room, and bath room ceiling covered with black mold I feel quite unsafe. There were not replacement room hotel staff came with terrible smell deodorant spray. All night suffered from smell.

Business

2/10

Poor

08 Oct 2022

Eric

This Hotel is NOT ACCEPTABLE

Although several members of the staff were friendly and courteous, this hotel has serious shortcomings, especially regarding bathroom safety. Namely, there is no hand bar to hold when in the shower and the shower floor is very slippery. When I asked for a rubber mat, I was told they could only provide another cloth mat that I could use.

No breakfast is being served with the justification being the room is too close and causes a covid risk.

The room was way too small and the condition was dirty and grimy.

The room was very poorly lighted.

The mattress was lumpy and uncomfortable.

I requested a final invoice that showed the separate VAT I was being charged. This was not printed for me.

I will be recommending that Hotels.com drop this property from their inventory.

Eric Blythe

Self

10/10

Exceptional

07 Oct 2022

NANCY

Liverpool was great!

Very nice efficiency type room with full kitchen. TV and wi fi connections were great. However, i set off the fire alarm just by opening the oven to get my food, and no one at the hotel seemed to be around to tell me the alarm would eventually turn off- limited front desk presence at times. Very close to main train station, but a longer walk than expected to main bus station at albert docks. However, Liverpool is a great city to visit, particularly if you are a Beatles fan! Also a great maritime museum and slavery museum- very worthwhile; watch out for monday closure day.

Self

8/10

Excellent

20 Sep 2022

Alex

Basic but clean and friendly staff. All we needed as having early surgery at a local hospital took the pressure off having to worry getting into London.

Partner

8/10

Excellent

11 Sep 2022

Gregory

The location is excellent and amenities are very reasonable for its budget price. The staff at the hotel are also very friendly and helpful.

Leisure Self

8/10

Excellent

07 Sep 2022

Verified traveler

good hotel

excellent staff helpfulness, clean, room quite small but that is what i paid for. good value for money.

Self

8/10

Excellent

31 Aug 2022

THOMAS

Quiet room

Nice location quiet

Business

10/10

Exceptional

24 Aug 2022

THOMAS

Nice neat room near Earls ct

Nice quiet single room at back of hotel, littlegarden outside, room had all what was necessary, clean and neat.

Water power on shower was only downpoint

Business

8/10

Excellent

06 May 2022

Noppawan

Worth the price!

The room are huge comparing to the price and the bed are comfy, has everything that you needed.Great services plus free Wi-Fi.

The down side are the pressure of water pretty low and the wall are quite thin.
I would feel safer if they’ve got another lock from inside.

Business Friends

10/10

Exceptional

20 Apr 2022

Stefanos

Nice Place

This is a nice little hotel just next to a bus stop that takes you into central London.The room was clean and compact with a TV in good working order with plenty of chanels.Its 5-10 minute direct walk to Earls Court station and so easy and quick to get into the west end.Its very close to several nice eateries,pubs and theres a big supermarket only a stones throw away.The reception staff were polite and helpful.

Self

8/10

Excellent

09 Apr 2022

Thomas

London hotels have really small rooms. So do not be surprised when you see the size of the room. The price was really reasonable. The location for my purposes was perfect. The hotel has hardly any facilities, but the staff are all totally nice and service-minded and are trying to do what can be done to make you feel welcome and comfortable.

Business Self

10/10

Exceptional

07 Oct 2021

ERIC

The location is next to the subway station. Its very close to the grocery store. If u want to but food and water. I would stay here again.

Leisure Self

6/10

Pleasant

18 Mar 2020

Angelo

Friendly stuff. Cold room

It would have been a good stay if the heating was on and the window could be shut

Self

8/10

Excellent

20 Feb 2020

Verified traveler

Very good place to stay in Kensington area. Great location, good quailty and very friendly staff.

Business_and_leisure Self

6/10

Pleasant

02 Dec 2019

Verified traveler

Location is nice and close to Earl's Court but does lie on a main road - noise from this is fine if window in room facing over the road is closed but can be a bit noisy otherwise. The hotel itself is in reasonable state and is comfortable enough. Bits could do with a new lick of paint and so on but fundamentally nothing wrong.

Business Self

6/10

Pleasant

18 Nov 2019

Verified traveler

Value for money

Place smelled like a retirement home, had the old person smell. But was conveniently located for a weekend trip to london. Close the tube and all other city access.

8/10

Excellent

31 Oct 2019

Verified traveler

Location was good. But my room faced a noisy road so I had to sleep with the window shut and it became too hot as a result

Leisure

2/10

Poor

17 Oct 2019

Verified traveler

The Bates Motel in London

Probably fine if you've just been released from prison or you've been living in a safe house!
Extremely dated hotel which i can live with. The problem is the fact that its filthy. Window's and bathroom in particular.
The breakfast is basic at the extreme. Coco pops and white bread is about all you get.

Clean the hotel and think about the experience of your guests. A few tweaks and the hotel would at least be bearable.

Business

8/10

Excellent

07 Oct 2019

Verified traveler

Good location. Clean and provided everything we needed

Leisure

2/10

Poor

06 Oct 2019

Verified traveler

The west Cromwell is rhe seediest hotel I’ve ever been in.

Leisure Friends

8/10

Excellent

24 Sep 2019

Verified traveler

Fair

It was a good stay. I think they just need to clean the refrigerators and maintain them well because they were dirty when we checked in our room. The stairs are also a bit scary and the elevator is too small. Nonetheless, the service was good and the crew were accommodating.

Friends_and_family Friends

6/10

Pleasant

09 Sep 2019

Verified traveler

For less the £40 in central London I was a bit concerned but it wasn't too bad. Friendly and quick check in. Was easy to find from Earls Court tube.
Room (basement room 3) was tiny (no problem for me as just 1 night) and a bit grubby in places. Tea and coffee tray but no milk. Decent tv. Road noise was not too bad unless someone decided to race past. Some loud talking outside at one point.
Heavy blackout curtains would reduce light and noise possibly?
However for the money, we got to sleep, had a decent shower and got a run in Hyde Park.
Checkout also easy and given a free (if very plasticy) bottle of water and sweets.

Business Partner

2/10

Poor

30 Aug 2019

Kris

Room had not been cleaned properly: had pervious occupants rubbish in it and stained sheets. Room painfully warm with dust encrusted fan which was useless. Only one usable plug socket in the whole room.

Business Self

8/10

Excellent

28 Aug 2019

Verified traveler

Reception was ok. A “doer” attitude, nothing extra but the bland ordinary. Continental breakfast bland as well and staff cannot speak a drop of English which I hold the hotel’s management on this one.
Beds in room very comfortable and protected with mattress covers. Room was not thoroughly cleaned prior to our arrival as there were it’s n bits left in the room by the previous guests. Bathroom sink cracked and give off and wrenching scent. Wall tiles moldy and water pressure from the shower head not forceful. Bathroom amenities just stack in the corner and not out of display. Room had body and hand towels but no face towel, which was fine as we always travel with ours.
Mini refrigerator separate rails, mildew knobs and not cooling. The only one window in the room was completely covered with bird mess so as we walked in it’s right in our face hindering whatever view we had though it was the back of apartment complexes. The elevator was the most hilarious asset to the hotel. Max 3 people, 222kg. The elevator was so tiny it held my 14 year old daughter and cousin who literally held their breath in order for the door to close. There are stairs but being on the fourth floor with luggage’s the stairs them selves squeaked at EVERY step.

Leisure Family

10/10

Exceptional

06 Aug 2019

ALAN

london visit

great little hotel and the staff were well on it..comfortable and easy access to the public transport system ..very enjoyable

Business

4/10

Poor

29 Jul 2019

John

Very run down

I was dubious as to the quality due to price, room was very outdated with a grotty bathroom, horrible duvet and generally poor condition. Scorching hot day and not even any bottles of water given to use on arrival even though i could see them behind the reception when checking in.

Breakfast room was clean and tidy but milk put out was off and yoghurts were warm. Only other option wa some toast (just white bread).

Would not recommend

Business

8/10

Excellent

03 Jun 2019

Jannine

The location was ideal for the Earls Court tube station less than ten minute walk away. Beds very comfortable. Staff at desk, Nicolo and Enrico, were very, very helpful with all my questions.

Friends_and_family Family

10/10

Exceptional

27 May 2019

Lesley

Amazing value for a short stay in London

If you are a Queen fan it's a great location as just round the corner from Logan Place! It is an easy 20min walk to the museums and handy for tube stations if you want to get across London. The hotel itself is great. Rooms not huge, but they packed everything in you needed! My single room had a very comfy bed, wardrobe, ironing board, tea / coffee, a TV that worked and had a decent screen as well as a shower and toilet! Breakfast was continental in style and got your day off to a good start!

8/10

Excellent

16 May 2019

Verified traveler

The hotel is an old house that was converted to a small hotel.
Convenient for Heathrow airport.
Walking distance to the museums.
It is on Cromwell Rd.so it is noisy along the day up to midnight.
Staffare very helpful

Leisure Family

8/10

Excellent

25 Apr 2019

Richard

surprisingly helpful staff

very helpful staff on front desk. very happy to show me around their other free apartments re options for future visits.

2/10

Poor

09 Apr 2019

Lucky2324

This could be a decent economy hotel but too many issues. Entire hotel smelled bad. Carpets dirty and smelled musty and moldy. Toilet and bathroom smelled like a sewer. Bed was hard as a rock and pillows flat. Some power outlets didn’t work. Breakfast is not worth eating. No lobby to sit down in.

Leisure Partner

8/10

Excellent

03 Apr 2019

Hana

For short break very good hotel.

8/10

Excellent

19 Feb 2019

Tim

Customer service was great! I stay only one night but would stay at this hotel again.

Leisure Self