Name: Residence Inn London Kensington
Address: Warwick Road, 181-183, London, W14 8PU, GB

6/10

Pleasant

21 Jul 2026

Gloria

The hotel was okay, good location. The breakfast wasn’t that great. The worst thing was the elevator wait because only one elevator is working, the other one is a bit of a walk to get to which was not convenient with luggage. Traveling with a large family and many suitcases it was horrible especially when trying to head to the airport.

Family_with_children

6/10

Pleasant

18 Jul 2026

Alison

We arrived to check in and immediately told at reception our room booked wasn’t available! I obviously wasn’t happy with that, asked for an explanation and what happens next. Eventually we were “upgraded” to a 2 bed suite, but had another 45 minute wait whilst it was cleaned, we got to the room, fans in the rooms but the heat was unbearable, air conditioning but was broken, went back to reception told nothing can be done and “be glad we were upgraded”, told maintenance have gone home! Was so upset, this was a special weekend attending Wimbledon, a lifelong bucket list weekend plus my birthday that was now ruined!
We had to sleep in this room with 2 fans each directly facing us, but we couldnt stay there for 3 nights, the living space was awful and we were feeling sick with the heat, no windows to open and all glass which only exasperated this intense heat in excess 36c!
The next morning we were going to the tennis, I asked reception for it to be fixed urgently whilst we were out or move us, they said they’d try. 10 hours later & we dreaded returning to the hotel for fear it was still not fixed, we were right, got back to the same reception staff with an awful attitude that no they couldn’t fix it, I also noticed 2 other customers complaining. Eventually spoke to night manager who appeared genuinely concerned of our experience & offered to move us, we checked the new room and packed up to move, 10pm at night and not what you expect from a Marriott hotel. Ruined our weekend!

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Deirdre

Staff was very friendly but the room smelled terribly musty and the air conditioner wasn’t working - not good during a heat wave. Also, only 1 of the 2 main elevators was working so guests often had to use the stairs, wait long periods, or use the service elevator which was provided as an alternative; ok later in the day but not convenient when staff was working on cleaning rooms in the morning. Don’t think we’d stay again - did not meet expectations of a Marriott property.

Family

2/10

Poor

17 Jul 2026

Richie

We were told on arrival that the air con had not been working for days ☹️ And we could either tolerate it or cancel the stay and get a refund 😖
We were eventually found a room with air con working inadequately in the bedroom but not in the living space.
The room was right opposite the air handling units which were pumping hot air directly at our room, plus because lifts were not working the service/spare lift just a few feet from our room was in constant use.
I have severe heart failure and having controlled cool temperatures in our room during a heatwave was critical but the maid kept taking our room key out of the slot that turns the electric on, therefore on returning to the room it was like a sauna, this was despite the front desk being told numerous times why it was an absolute necessity that the card was left in at all times.
The main areas apart from the rooms were like saunas, even at breakfast it was so uncomfortable we didn’t bother.
I expected a lot more but at the very least, if the hotel had contacted me, knowing for days the air con was not working then I could have made alternative arrangements or stayed at home, with the air con working.
I expect better from the Marriott brand!

Partner

2/10

Poor

15 Jul 2026

Saul

The AC in our room didn’t work, and the only solution they gave was two fans.

Partner

2/10

Poor

15 Jul 2026

Carolyn

The people that work behind the front desk and cleaning staff are kind and helpful. However, the owners of the hotel keep the place in a terrible condition.

Many rooms have no air conditioning, there is only one working elevator for almost 700 people, the breakfast is awful and the rooms need a new paint job. They are falling apart.

Do not stay here.

Self

2/10

Poor

12 Jul 2026

Chandrika

Happened during the hottest week in London.

No air or air conditioning working in the room, this was reported to the Front Desk at check out.

One elevator not working the entire time during our stay, had to take the stairs.

Bathrooms did not have any exhaust fans.

No air in the corridors, musty, dark smell.

The worst Marriott experience ever.

Family

8/10

Excellent

11 Jul 2026

Marie-Josée

Un ascenseur en fonction seulement.

Partner

6/10

Pleasant

11 Jul 2026

Fernando

Os quartos locados para nossa família foram ótimos porém o ar condicionado não funcionou bem e percebemos não estarem preparados para o verão. O meu quarto foi o 408 e fora o ar, o restante atendeu perfeitamente
Algo muito positivo no hotel é ter a lavanderia (são máquinas de lavar e também as secadoras) e este foi um grande diferencial
Também tem lockers e guarda bagagem.
A limpeza boa porém pode ser melhorada.
As equipes da recepção e do café da manhã são maravilhosas
Merecem destaque.
Porém o café da manhã é fraco repetitivo, sem elegância ou variedade. É todo dia a mesma coisa. Sem criatividade nenhuma. Nem trocam as coisas de lugar. Falta frutas . Podia ter banana, maçã 🍎 não tinha. Para quem fica mais de 3 dias ou uma diária longa como a minha que foi de 15 dias é enjoativo.

10/10

Exceptional

10 Jul 2026

Lorna

Nice balcony suite on 10th floor with fantastic aircon which was very welcome during this current heatwave.
Good substantial breakfast and staff always replenishing items as they run out.
One lift is out of order but it did not impact too much on our stay and we were very kindly granted an extra hour past normal check out. Have stayed here four years in a row for our Wimbledon visit and will definitely be returning again.

Family

6/10

Pleasant

06 Jul 2026

Michelle

Breakfast was good. There was only one elevator working which made it challenging. We had to switch rooms because the AC went out. Not the best communication on getting a different room.

Family

10/10

Exceptional

04 Jul 2026

ASHISH

Staff is outstanding,breakfast needs improvement,housekeeping is excellent

Family

4/10

Poor

03 Jul 2026

Sheila

The air conditioning was not working on several floors. I had to have my room changed from a very warm room to a slightly cooler one. The elevator was broken, and I understand that they had to wait for parts to fix it, but the staff never explained anything or gave a heads-up. I was just disappointed. Never offered anything for all the inconvenience.

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Ashish

It is a nice place for families. Decent breakfast options in the morning. Not that far from tube.

Family_with_children

2/10

Poor

02 Jul 2026

stavros

In my 54 years I have never had a worst experience in my life. The best way to describe the hotel it is broken. One elevator the other is broken and it will take you a good 20-40 minutes to use it coming down. The ac broken many promises over and over to fix it and move us rooms never happened. The staff is overwhelmed and do not keep their commitments. No manager to speak to they let the front staff handle situations. I see other customers upset while I am checking out early with same problems. Hotel is not very clean and has a bad odor over all. The air from the lobby through the floors is not working either. What a waste to travel so far and plan a vacation to be so miserable. Stay away! I will be contacting corporate here in the US when I arrive.

10/10

Exceptional

30 Jun 2026

Maryam

Clean, excellent staff, centrally located with easy access to train stations, good free breakfast, spacious rooms with little kitchens. We will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Jerron

Great property, staff, breakfast and gym. Checks all my boxes!

8/10

Excellent

29 Jun 2026

Luke

The hotel is in a great area and convenient and comfortable. The laundry is very good quality Miele machines and the gym is good
Breakfast is solid with good options
The room layout is poor as our beds are immediately next to the door so it was noisy at night listening to people in the corridors, could be laid out better.

The aircon was average at best and it struggled with the hot English days.

I had a package delivered to me to reception and no one notified me. Despite it being delivered in my name and my room number staff just shoved it in a cupboard and forgot about it. Luckily I asked on the last night if anything had been delivered and they went out back and brought out the package, with a post it note with my name and room number on it!!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Andrew

I enjoyed my stay. I booked for the location, which a little beyond the end of High St Kensington is great. But ultimately I enjoyed my stay for the amenities, which included free laundrette facilities, a good gym and the opportunity to leave luggage for 24 hours after check-out. Also the service was great - efficient, friendly and helpful without being fussy. In central London, excellent value for money.

Self

10/10

Exceptional

25 Jun 2026

Pamela

Good location, ok breakfast buffet, helpful and polite staff.

Self

10/10

Exceptional

23 Jun 2026

Ivory

Clean Room. Free Laundry. Nice Staff. Good Breakfast. Close to Tube.

Family_with_children

8/10

Excellent

22 Jun 2026

Yoke

Lifts small for the no of guests at hotel. Congestions at busy times n slow. Breakfast (included)adequate but not as much variety as Pullman or Hilton(included)

Family

8/10

Excellent

21 Jun 2026

Laura

The room was well appointed though it let a lot of sound in, both from the street and other rooms. Bathrooms could do with a refresh, but otherwise functional.

Family_with_children

10/10

Exceptional

20 Jun 2026

Dominique

Central - large room - convenient and clean

Family

6/10

Pleasant

19 Jun 2026

Janel

The staff were very nice and the hotel was clean. The breakfast room was too warm in the mornings. The hallways and lifts were too warm as well. The staff lift was not working so they were sharing the guest lifts, which there were only two of. The last day we were there one of those lifts was also not working, so there was only one lift for the entire hotel. It took us 25 minutes to get down to the lobby with our luggage from our room. Also one evening there had been a power outage affecting not only the power, but for a few hours the hotel had no water. Though this was not in their control, the staff seem ill prepared to deal with the situation. They were not notifying guests as they came in the hotel to go to their rooms, nor did they seem to be notifying guests as they were checking in. They did not offer water, but did provide a bottle of water per person when we asked. At check out they did give us some additional Marriott points, but only after we asked.

Family

10/10

Exceptional

17 Jun 2026

Setareh

great rooms , and perfect location. We had a 2 bed 2 bath suite for 16 nights and really enjoyed our stay! heaps of public transport around! a Tesco just at the corner and 2 minute walk from airport national express drop off. The breakfast were pretty reasonable and the rooms were very clean and great amenities

Family_with_children

8/10

Excellent

17 Jun 2026

Lee

Bed was comfortable, staff helpful and friendly. Floor 4, where our room was smelt a bit stale, needs some fresh air.

Breakfast was a bit disappointing, certainly the hot food, bit overcooked on some items but the pastries made up for it.

Partner

10/10

Exceptional

14 Jun 2026

JinFeng

Its good theres a bus nearby accessible to places.. walkable to areas to high street kensington if you like walking and near to west kensington stn about 8-10mins. Travelling with kids so transportation accessibility is important. Room good spacious for 5. Breakfast are okay. Good to have Tesco nearby. If a revisit to london, i will stay there again.

Family_with_children

10/10

Exceptional

14 Jun 2026

Christopher

Spacious studio apartment with functional space for you do do your own meals. Close to public transport. Easy laundry and comfy bed . Will definately book again if in area

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Muhammad Ibrahim

It was our second stay and we like the property and enjoy our stay. Location is great and staff are all very courteous and accommodating.
Breakfast could be improved and fabric on sofa sets in bedroom needs to be replaced or additional covers offered. We requested bed sheets to use on same.
TV sets should be replaced with smart TV to connect smart phones and user airplay.

Partner

8/10

Excellent

03 Jun 2026

barbara

Breakfast was great. Room was very well equipped and clean. Everything you need.

10/10

Exceptional

03 Jun 2026

wimer

Excelente. Desde a localização ao apartamento. Funcionarios excelentes . Recomendo.

Partner

8/10

Excellent

26 May 2026

Marvin

Staff is SUPER helpful, and cleaning staff the best! Great location, just minutes from Earl’s Court Station, which will take you straight to mid-London or Heathrow (in normal times). If you like to sit outside at the end of the day, there is no longer a rooftop lookout, a huge disappointment. Also the hotel outdoor space in front of the lobby is overwhelmed by smokers, and not well maintained. This should be a non-smoking area. Antonio, and his desk colleagues, and the concierge staff are the best! Also the Tesco grocery store next door is really a good place to stock your kitchenette. Breakfast definitely above average.

Partner

10/10

Exceptional

24 May 2026

Nicole

Good breakfast, nice side suites, well located.

Partner

10/10

Exceptional

22 May 2026

Paul

Truly is top notch. Efficient, friendly staff. Quiet in room. No issues. Thank you.

Partner

10/10

Exceptional

20 May 2026

Leyla

Excellent room, amenities, location, staff, and breakfast!

Self

10/10

Exceptional

18 May 2026

Bojan

Extremely pleased with the property

Friends_and_family Family

10/10

Exceptional

17 May 2026

Bojan

Excellent at all levels from location to staff, could not ask for better

Friends_and_family Family

10/10

Exceptional

14 May 2026

SUNITA

Our family stay at Residence Inn by Marriot Kensington, London May 8-12, 2026 was a wonderful experience.
The staff and service are Outstanding! attentive, professional, polite, helpful and truly service-oriented.
Rooms & facilities are very good. The Tesco supermarket is 3 minutes walking distance - it's super convenient & perfect for groceries, desserts etc.
Earls court underground station is a 10 minute walk.
One of the best 'value for money' properties we've enjoyed in a long time.
A very special appreciation for Manager, Laust Anderson and hotel staff Joseph for making our stay truly memorable as well as to front desk staff Saif, Matin and Bianca.
Looking forward to staying at this property again when visiting London.

Family

6/10

Pleasant

11 May 2026

Catinca

We were overall very happy with our stay at the hotel. The staff was friendly, the atmosphere was pleasant, and we had been looking forward to this trip for a long time.

Unfortunately, the AC in my parents’ room did not work during our stay. The hotel staff tried to help but were unable to fix the issue, and instead provided a portable fan, which unfortunately did not make much difference as the room temperature never went below 29°C.

This was especially disappointing since the trip was meant to celebrate my parents’ 60th wedding anniversary, making the situation feel a bit unfortunate.

Despite this issue, we still appreciated the hotel overall and hope this can be improved for future guests.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Ricardo

Upon arrival the check in the lady informed us that we would get an “upgraded room”, then her superior (as she referred to her) told her she needed to find us another room since floor 8 was having AC issues. We get our room which turns out not to be an upgrade and the AC does not work. They sent someone to look at it and we ended up getting us a portable AC unit which took room in the already small room. At breakfast we were told the first could have days to sit wherever, from the third day on the were seating us. I requested a table that we have sat down before and they told be it was too big since it was for 4 people and we were 3. They proceeded to take me to a table in the back of the restaurant which was the exact same size and it was also for 4 people. The internet was down for a couple of days and the front desk people just said that it was “in the works”. I mentioned I have a marriot membership and it was never added as a current reservation. The property is nice and location is ok since there is public transit nearby but will definitely stay elsewhere next time since this property did not even offer any kind of compensation for the many inconveniences during my 8-night stay.

Friends

8/10

Excellent

07 May 2026

Tammy

This hotel had some definite pluses and minuses. Pluses were free laundry, good breakfast, friendly staff, supermarket across the street, kitchen, comfy beds and pillows, Seating area, good gym. Internet was good.
Minuses- hotel is tired. Needs a good refresh. Broken tiles in the bathroom and coffee table was patched back together. When breakfast was busy it was not clean! Staff just dusted the crumbs off the table not cleaning it properly. Busy times needed more help to clean tables. Elevators were sometimes hard to get. Kensington is a good area but not walkable to main attractions so spent a lot of time and money on cabs. There is also construction across the street with two towers being built.

Friends

10/10

Exceptional

06 May 2026

terese

This full-service relaxing hotel was delightfully centrally located.
We had a deluxe single room which allowed us to bring in food to make if desired.
the sitting area had a pull-out sofa if needed and the kitchen area had a dining table.
Fully adjustable thermostat was included.
Just minutes from Tesco or walking to the Earl Court or South Kensington tube.
Harrods and Westfield shopping no more than 15-minute walk!
And I can't say enough about the helpful staff or daily delicious full breakfast.
Well worth the stay :)

Partner

8/10

Excellent

05 May 2026

Jesse

Lovely property in a beautiful area.And close to a subway (underground) station as well as a large grocery store.
There is a train line that runs behind the hotel but I never heard any trains go by.
They have a laundry room with approximately 12 machines (6 washers, 6 dryers)
There was a hiccup when I checked in (IT issue) but the staff managed to make the best of the situation until the issue was resolved.

Self

8/10

Excellent

03 May 2026

Andrew

Breakfast choice and quality good but over busy at peak time 9-30/10am

Partner

8/10

Excellent

03 May 2026

Peter

Tv didn’t work. Sink didn’t drain

Partner

10/10

Exceptional

01 May 2026

Anita

it was a good breakfast
useful to have a free Landry

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

Jennifer

Staff was very friendly and helpful. Properly is clean and in a good location. There’s a TESCO grocery store right next door that came in very handy. The room was a nice size, especially when traveling in Europe. Gym is quite nice for a hotel gym.

8/10

Excellent

20 Apr 2026

Mark George

Really great breakfast and super friendly staff

Partner

10/10

Exceptional

20 Apr 2026

Lev

This hotel turned out to be a very pleasant surprise on our recent trip. By London standards, the room felt almost… spacious (yes, really!). The price included a solid breakfast—nothing overly fancy, but plenty of options and everything well prepared.

The location in Kensington is a big plus. It’s nicely removed from the usual tourist crowds, so you actually get a glimpse of real London life instead of just navigating through selfie sticks.

All in all, in terms of value for money, this might be one of the better options in London for families—at least based on my admittedly limited but enthusiastic research 🙂

Family_with_children

10/10

Exceptional

19 Apr 2026

Chenille

Room was clean, breakfast was great with many options and awesome staff. Having free laundry was a great add on. Please good to go home with clean clothes. Location was great as it was close to the tube and buses. Also having a supermarket close as well was awesome.

Family_with_children

10/10

Exceptional

18 Apr 2026

Amy

Clean, tidy, and great for longer stays

Self

2/10

Poor

17 Apr 2026

Arushi

got locked out of room due to lock problem, hotel says happens to anyone casually had to wait 2 hours to get my room and a full night to get access to my stuff pathetic

4/10

Poor

16 Apr 2026

Phillip

Really dated room. Bed comfortable but no space to get in and out without bashing head on a weirdly fixed coat hanger. Shower poor water pressure and worst of all the air conditioning had a constant noise of 50db despite me never switching it on. Room looked very different to the images online.

10/10

Exceptional

15 Apr 2026

Tom

Wonderful inc breakfast better than many higher star properties ,great central location and large tesco next door ,have stayed twice now and will stay again .rooms great for our family of three , there are sound rating issues but would stay again .staff great

Family_with_children

8/10

Excellent

13 Apr 2026

Dani

Staff was lovely. Appreciated the breakfast and laundry facilities. One of the lifts was broken for most of our visit and that was challenging.

10/10

Exceptional

11 Apr 2026

David

The staff was excellent. Special kudo to Laust the rooms director who helped my wife get to the hospital after a fall (not on the property). Just good people.

Partner

10/10

Exceptional

11 Apr 2026

Caroline

Everything was great except that (and I've commented on this previously) two elevators are not enough for a hotel of this size.

I particularly want to call out Roberto and Sharmin in the breakfast room--they were superstars in their service!

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

kim

The front desk was wonderful! All of the staff and employees are amazing! Great breakfast! Our room was comfortable and clean! Will definitely come again.

10/10

Exceptional

09 Apr 2026

STEVEN

Perfect for what we needed. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Candise

Hotel was great, we truly enjoyed the clean rooms, the breakfast buffet and the location. The staff were extremely friendly. From check in, to breakfast servers to the door men. We will be back.

Family_with_children

10/10

Exceptional

06 Apr 2026

Rummel

Love this hotel. Went for vacation with my family, staff are very accomodating and friendly especially Joseph and Bianca, breakfast is good and hotel is clean. Will definitely go back!

Family_with_children

10/10

Exceptional

04 Apr 2026

Ryan

Everything about the hotel was great, from check in to check out we had no complaints.
The only issue we had was when we were leaving the lifts were incredibly busy & we couldn’t get on with our suitcases therefore after 15-20mins waiting we ended up carrying them down the stairs - not easy from the 4th floor with 3 children.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Jason

Hotel was pretty clean. There was a little water damage in the bedroom and you can tell the building itself is older. Beds were comfortable and the room was nice. What really makes this hotel stand out is the staff. Everyone seemed to go out of their way to ensure our stay was great. Shan at checking was friendly and gave us great advice about the city at checkin. Breakfast was always busy but staff made sure to clear tables quickly so waiting was minimal. Overall we would stay here again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Roger

Staff friendly, knowledgeable
Room way above expectations
Fabulous breakfast!

Partner

6/10

Pleasant

30 Mar 2026

Marlene Andrea

The elevator was a main factor affecting our experience. Too slow, stairs being painted while elevator delays and problems

Family_with_children

10/10

Exceptional

27 Mar 2026

Sudeep

Limited Breakfast menu and dated property but can’t beat the value and location.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Robert

Room/suite was excellent for us with our 20 month old. The staff were all lovely and the restaurant was excellent. We ordered from the partnered Italian in the evening and ate it in the hotel restaurant, which made dinner with our toddler so much easier.

Family_with_children

8/10

Excellent

24 Mar 2026

Shanisha

Hotel and staff was great. Never tried their breakfast so I'm not going to speak on it but the elevators needs some maintenance. Not because their speed, because of the technical issues both of them have.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Yan

Was there for a few days during a busy period. Location extremely convenient to the Olympia venue. Extremely happy with the large room, staff and breakfast. The only downside really were the crowded elevators during busy periods. You need to plan for the elevator time in your schedule if you don’t want to be late.

Business Self

10/10

Exceptional

23 Mar 2026

Holly

The staff were amazing and the facility was quite well kept and run.

6/10

Pleasant

22 Mar 2026

Alicia

Frying pan was unusable. All cooking vessels seemed unsuitable for traditional oven use. Requested something suitable, staff never got back to me, had to pivot on self-made dinner. Asked for more paper towels as well, never came. Very loud suite. 1st floor above lobby, not ideal with children. Extremely loud water flow and loud banging could be heard in our bedroom at all hours of our stay. Loud enough to wake us up, and give us trouble getting back to sleep.

10/10

Exceptional

21 Mar 2026

Daron

Great facilities, friendly staff

Friends

10/10

Exceptional

18 Mar 2026

Dair

Clean

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tram

clean but small room

Family

8/10

Excellent

08 Mar 2026

Andreas

I stayed here for one night on a business trip. Overall, I preferred it mainly because of the room size. In London it has become increasingly common to pay hundreds of pounds for rooms without even a window, which is frankly unacceptable. This hotel at least manages to avoid that particular trend. My experience overall was pleasant. Everything was clearly explained upon arrival, and I was also asked about my stay at check-out, which is always appreciated. Housekeeping staff were friendly and greeted me when we crossed paths in the corridors. The room itself was spacious and well equipped. The continental breakfast was good too, although it finished at 11:00 rather than the advertised 11:30.The main downside was a number of kids running around the corridors and breakfast area. That’s probably more about modern parenting than the hotel itself—these days basic manners seem to have been replaced with smartphones as the universal quiet button. Not entirely the hotel’s fault, although perhaps something that could be managed a bit better.What does fall under the hotel’s responsibility, however, is the design. The bed sits right next to the corridor door, so every sound outside is clearly audible. Even more puzzling, the toilet is less than a metre from one side of the bed. Privacy is essentially nonexistent, and whoever sleeps on that side gets the full experience.I still gave 4 stars as I’m fairly easy-going, and overall the positives outweighed the occasional quirks.

10/10

Exceptional

06 Mar 2026

Larysa

Super friendly and efficient service

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Andy

Room was big! Shower was HUGE!

10/10

Exceptional

01 Mar 2026

ALPANA

Great location. Big rooms. Great staff

Family_with_children

10/10

Exceptional

01 Mar 2026

Joseph

The front desk staff were amazing, extremely helpful

10/10

Exceptional

25 Feb 2026

Abbas

Good location and spacey rooms for family vacation.

Family_with_children

10/10

Exceptional

23 Feb 2026

Hong Yuen

Nice stay! Everything is perfect

Family_with_children

8/10

Excellent

23 Feb 2026

Shannon Lee

The staff and location of this hotel is amazing! The staff is so helpful and they run the place very well. The breakfast buffet is great value and that has to be some of the hardest working staff I’ve ever met. On our last day Ahmed packed a bag of pastries for us to take on the plane.
The rooms are ok. Thy are a bit run down and ours smelled musty. I didn’t bring it up because we were on the first floor which is very helpful as the lift can take a very long time. And really, if you’re in London you’re not spending time in your room! The walls are paper thing and I would recommend noise machines in each room.
The free laundry room and fitness center were great for long term stays.

Family_with_children

4/10

Poor

23 Feb 2026

Claudia

I’m coming often to Brentford and wanted to try Novotel as this uses to be an affordable option for business travel. This place is nothing but supporting your well-being during a business stay. Reception staff is not even looking at you, unfriendly bar staff sends you away at breakfast to keep a free table available for the manager, the restaurant is rather a children playground after 8pm with kids with feet on the sofas and running and crying through your conversation. The room a disaster: dirty carpet, dirty water cans, the phone not working, one light switch not working, the bassin sink broken, no ironing equipment, the heating, is set to cold 20.5 and does not exceed 21.5 it was freezing cold in the room. When you leave a card to keep the room warm, staff removes it for your cold stay at Novotel Brentford. I will never return. Good luck there.

Self

10/10

Exceptional

22 Feb 2026

Lauren

Room was spotless, super relaxed, and Daniel at the front desk was exceptional!

8/10

Excellent

21 Feb 2026

Susan

Friendly and helpful staff. Nice, well-equipped rooms.

Family_with_children

8/10

Excellent

20 Feb 2026

Aju

Good

Family_with_children

10/10

Exceptional

20 Feb 2026

Lucy

Great welcome surprise from Sarah A in our room for our son. Was a really nice stay. Bedroom was spacious for 3 of us and the bathroom was nicely done. The shower wasn’t the best - the head wouldn’t stay up and the pressure wasn’t the best. I did report and am confident they will fix for the next guest. Breakfast is good but busy! Each morning we were there between 8-9 and it was rammed! Good selection and the staff worked really hard to clear the tables to turn around for the next guest.

Family_with_children

8/10

Excellent

19 Feb 2026

Ana Hazel

nice location and rooms

Family_with_children

10/10

Exceptional

18 Feb 2026

Ann-Marie

Room clean and staff very courteous. Great place to stay.

Friends

10/10

Exceptional

16 Feb 2026

yaling

早餐很棒，工作人员服务态度很好，卫生也很好，房间可以做饭，酒店有健身房，洗衣机，很方便非常推介

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Ankita

Room was perfect.we were upgraded to studio room which was perfect for breakfast and spacious than the double room wr booked for. Staff was warm and welcoming.

6/10

Pleasant

15 Feb 2026

Jennifer Sarah

This was my third and probably last time staying there. Wifi was down during parts of the trip with no completion time provided. Loud repairs being completed on my floor during working hours (9 - 5) which i understand has to happen but the proactive way of dealing with it didnt exist. This is meant to be a home away from home situation and they should have reached out to everyone ln the floor to ask if they wanted to move. The signage for the repairs came out AFTER the drilling and hammering started. It was just a lot! Staff were all very nice. Free breakfast had good sausages, eggs not so great and croissants were good.

Leisure Self

10/10

Exceptional

14 Feb 2026

Jun hua

Very friendly people and very nice place! The breakfast was excellent and so fancy!!! The staff were very thoughtful! I will be back once I come back to London

Leisure Family

10/10

Exceptional

14 Feb 2026

Algirdas

Good rooms, kitchen

8/10

Excellent

13 Feb 2026

Jenny

Staff was great, nice Wellcome from Everton, very good breakfast +staff. Good cleaning, always spotless rooms✨

Friends_and_family Family

6/10

Pleasant

11 Feb 2026

Nishit

Room was good, cleaning could be better.
Lifts are a mess and too few for such a property.
Gym is good and 24 hours open.
Breakfast gets boring, i stayed for 10 nights and same breakfast everyday.
Veg options and some Indian options could have been nice since there have been in past and even this trip many indians on property.
Earl's Court Tube Station is a 10 - 15 min walk hence location not wow.
Tesco nearby is awesome. Cacciaris Italian opposite the property is a good food choice!

Business

10/10

Exceptional

09 Feb 2026

Janice

Staff were very pleasant. Hotel very clean
We were given an upgrade which was much appreciated

Partner

10/10

Exceptional

09 Feb 2026

Kezia

Very Clean, staff were friendly. Room was a great size. Overall a pleasant stay.