Name: Hilton London Olympia
Address: Kensington High Street, 380, London, W14 8NL, GB

Hilton London Olympia

London · United Kingdom

Kensington High Street, 380View location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Benjamin

Perfect weekend away from start to finish. Was in London for a concert and the staff and hotel was amazing

10/10

Exceptional

04 Aug 2026

Mary

It was great, very clean, a wonderful breakfast, and the staff was very accommodating.

10/10

Exceptional

02 Aug 2026

Samantha

Stayed here for a gig at Wembley. Hotel was spot on! Clean and top quality. Staff went above and beyond!

8/10

Excellent

01 Aug 2026

Natalie

Great place to stay. Lots to do around and travel to other areas.
Lively room, only downside was being at the front with 2 children not good. Too noisy outside making it hard to sleep

6/10

Pleasant

01 Aug 2026

Anne

Breakfast for z little expensive but it was good quality

8/10

Excellent

30 Jul 2026

paul

Trainee st reception was very helpful.

8/10

Excellent

30 Jul 2026

Mavis

The first room we had the air conditioning didn’t work. However we were given another room and it was great

10/10

Exceptional

29 Jul 2026

Shing

Room was excellent though there was what appeared to be a blood stain on the bathroom door. Front desk staff were excellent.

10/10

Exceptional

29 Jul 2026

Iain Ronald

Good

8/10

Excellent

29 Jul 2026

Julian

Nicely refurbished room, with great staff. Very handy for Olympia.
Dreadful WiFi, and poor signal to use own data.

10/10

Exceptional

27 Jul 2026

Jonathan

Doors and carpets starting to look tired.

10/10

Exceptional

26 Jul 2026

Michael

The staff were so helpful!

8/10

Excellent

26 Jul 2026

donna

Excellent breakfast

10/10

Exceptional

26 Jul 2026

Ciaran

Ideal location to stay if you're going to the Olympia for an event, staff were very friendly, and the food at the restaurant was very good.

10/10

Exceptional

26 Jul 2026

Shanyue

Had a good stay. Will definitively come back

10/10

Exceptional

26 Jul 2026

Jessica

Fabulous breakfast options with a wide variety of choice. Staff were brilliant.
We had half board so evening dinner was also excellent.
Room was comfortable for the fee we paid, instant hot water for shower which was great at the end of a long day walking.

10/10

Exceptional

26 Jul 2026

Joan

Definitely would recommend,loved the skincare in the rooms,staff extremely helpful.Food excellent ..it’s really fitted my needs and the location great for Kensington Olympia station and buses in London

8/10

Excellent

25 Jul 2026

James

Cold water to welcome guests as it was SO hot outside.
The breakfast was nice and the staff were welcoming. Good location and SO close to the Olymipca Train Station. Very nice stay and room size was good!!

10/10

Exceptional

24 Jul 2026

rafael

Very quietly place. Is a great value between money and service

8/10

Excellent

19 Jul 2026

Kais

‏good experience and friendly staff, very helpful

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Leon

Nice hotel

Family

8/10

Excellent

13 Jul 2026

Adelheid

Upon our arrival the staff were accommodating and welcoming and very friendly, our room was spacious and clean the bed was very comfortable the aircon was a life saver the tv worked the shower was great although not for the tallest of people. Robes slippers and toiletries supplied coffee station, fridge iron and ironing board and hair dryer came in handy! The breakfast!!!! Was 10/10 and the staff on during the breaking 10/10 couldn’t have been more helpful! We stayed for 2 nights and had breakfast on both days we opted out of house keeping as we had a lot of stuff with us due to going to a concert so thought better to tidy up our self’s but it was great a very comfortable 2 night stay and would 100% stay in a Hilton hotel again!

Partner

8/10

Excellent

12 Jul 2026

Jasmine

Room clean and amenities great (shower gel, shampoo moisturizer) tea bags coffee cans of water..
Very dated in desperate need of a makeover. Dark brown classic furniture - mattress not the comfiest and squeaky!!

Partner

8/10

Excellent

12 Jul 2026

Simon

Convenient hotel for my visit to Olympia
Staff were friendly and helpful
Room was clean and great air conditioning
Only minor downside was that the room I was in was starting to show its age and could do with a refresh

Self

8/10

Excellent

12 Jul 2026

Angela

We stayed here for a night while visiting the theatre.
The staff were pleasant and helpful. The room was clean, a little small, but fine for one night.
Breakfast was good, plenty of choice.

Partner

8/10

Excellent

11 Jul 2026

Said

Stayed overnight. Staff exceptional. Check in smooth and fast

Self

10/10

Exceptional

11 Jul 2026

JEENA

Wow, they say location, location, location, this is a beautiful hotel, places in the most perfect location. You can walk up and down the street. The minute you step out of the hotel, you can walk and talk all the way upto Hyde park. Without realizing we walked 23,000 steps one day. It’s kd shopping, places to eat, just loved the place and will definitely be booking again.
Highly recommended
Key note, just don’t wear a lot of jewelry, and keep a hold on your purse and cell phones.
We didn’t have any issues, but I heard about some incidents, happened in this area. It can happen anywhere, so be careful and enjoy your visit
We absolutely loved it

Family

4/10

Poor

11 Jul 2026

Chloe

When we got back at night to shower we had no hot water and had to shower in the freezing cold. Once we got out of the cold shower we wanted to turn the air con off as we were shivering, but that didn’t turn off. When we spoke to the receptionists in the morning they knew about the issues with the water, but didn’t notify anyone or offer any compensation for this.

Friends

6/10

Pleasant

10 Jul 2026

Olanrewaju

Beautiful location, old amenities in the rooms, helpful staff

Family

6/10

Pleasant

05 Jul 2026

Fahir

Good location… but
AC doesn’t work.
Shower head sprays horizontally.
Lack of shower curtains causes mini puddles on the floor.
Carpet in the rooms needs replacement.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Kolsuma

I had no problems staying at this hotel. The room we had was clean. The staff were helpful and polite. The only minor issue we had was the door handle. It was pretty jammed and you had to pull it hard to lock it, and pull it hard to release it. Like I said, minor problem, everything else was good. I would recommend

Partner

10/10

Exceptional

04 Jul 2026

Anneli

Great spacious room and the sofa bed had been made up for our son when we arrived! The hotel restaurant was excellent and the staff was lovely! Highly recommend!

Family_with_children

6/10

Pleasant

30 Jun 2026

Christina

The room appeared clean but there was a very bad damp smell in the room.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Luke

Staff were great, good selection at breakfast and much needed air conditioning during the heatwave

Partner

8/10

Excellent

30 Jun 2026

Angus

The bed room was spacious and comfortable, but the bathroom left something to be desired. It was impossible to avoid getting water on the floor when showering. The toilet roll holder was almost useless and the toilet did not flush well. It’s time for a bathroom remodel. Very convenient for Kensington Olympia station. The staff were helpful and efficient.

Partner

10/10

Exceptional

29 Jun 2026

Catherine

Lovely helpful staff and clean.

10/10

Exceptional

29 Jun 2026

steven

was great

10/10

Exceptional

28 Jun 2026

Thomas

I loved the room, spacious, which you often don't get in central London. Nice breakfast too. Excellent location and easy to access Hyde Park.

Self

10/10

Exceptional

27 Jun 2026

Abdulhusein

Lovely 2 night stay, excellent breakfast, shout out to all staff esp Samir at the breakfast restaurant.
Centrally located with good transport options, restaurants, shopping.
Pls check carefully the nearest lift to your room, otherwise you will be walking along corridors and navigating needless steps.
Take the regular bus to the tube, Olympia station is not convenient.

Partner

6/10

Pleasant

26 Jun 2026

Blair

Friendly staff and guest services. Buffet Breakfast was good, lots of variety. Hotel close to restaurants, shopping and Olympia Conference Centre. Hotel does require updating especially rooms.

Partner

10/10

Exceptional

24 Jun 2026

Vanessa

Amazing Experience - so convenient and Staff was awesome! I stayed 5 days and it was such a great location for getting into the City yet many great walkable options too. Bus #9 became my new best friend and I had the most pleasant solo travel experience!

Self

8/10

Excellent

23 Jun 2026

Philip

Well located for Olympia. Hotel and rooms somewhat dated but bar and breakfast good with attentive staff.

Business Self

8/10

Excellent

23 Jun 2026

Lewis

I messaged the hotel prior to the day of arrival to see if we could check in earlier as we were in a hurry to get out to a concert but they never read or replied. When arrived at check in at 3 the queue was massive and we waited 30 minutes in the queue to check in.

Also at 6:45am there were radios/walkie talkies going off outside our room in the corridor which we didn’t know if it was hotel staff or police.

Room was small but fine for what we needed.

10/10

Exceptional

22 Jun 2026

Paul

Check in was very easy with friendly staff. Was able to do early, and leave luggage in our room, so we could enjoy the rest of the day around London.
Large restaurant for breakfast meant there was plenty of space available. Loads of choice of food, although some of the cooked items were only lukewarm.
After checking out we received a call to inform us we'd left an item in the room, so very helpful staff.
Only downside was transport. Underground stations are quite a long walk.

Partner

6/10

Pleasant

21 Jun 2026

Ahmed

Just average hotel

Partner

10/10

Exceptional

18 Jun 2026

Steve

This hotel is looking a bit dated and tired in places but that's not a criticism....I love it!........it has character and everything works......some more modern hotels in London can feel too clean and clinical so please don't change anything.....great location and great value for money.......will return.....
Thankyou.

Self

8/10

Excellent

07 Jun 2026

Henderson

Very good selection of breakfast dishes. Something for everyone. Staff were helpful and attentive.

Check in was quick and easy.
Good location and transport links to Victoria as well as central London (including bus routes).

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

F J

Hotel and room were clean. Breakfast good, with wide choice, and nice situation of breakfast room on first-floor. View from our room was the air-conditioning system, but we were only here for one night; bed comfy, pillow less so. We were here for a visit to the Royal Albert Hall, and it is a lovely easy walk along Kensington High Street for about 30 mins. Would come again for the same purpose.

Partner

8/10

Excellent

07 Jun 2026

Viktoriya

The hotel was great but a little far from city Center. The breakfast was not great in my opinion. We eat there only once…

Friends_and_family Family

2/10

Poor

06 Jun 2026

Miralba

DO NOT BE CONFUSED about the HILTON label. This is a perfect example of FALSE ADVERTISING through edited pictures. The hotel has stained carpets, old decor, scratched wood everywhere, musty smells. N ok me of what you associate with HILTON. Extremely expensive for what you get.

Self

10/10

Exceptional

05 Jun 2026

Sean

Great buffet breakfast. Accessible to tourist sites. Accessible to transportation area. Generally a safe area.

Family

10/10

Exceptional

03 Jun 2026

David

Great

6/10

Pleasant

01 Jun 2026

Charles

It’s okay

Partner

2/10

Poor

01 Jun 2026

Rahul

Just below par

Friends

10/10

Exceptional

31 May 2026

Paul

Another great stay here. Great clean spacious room with views of the city.

Partner

10/10

Exceptional

31 May 2026

Paul

Anorher great stay here. My go to hotel when have something on in London.

Partner

10/10

Exceptional

30 May 2026

Claire

Big space in family room, had everything we needed. Only downside was the shower fixing was worn so challenging to keep water angle correct.
Breakfast was a crowd pleaser!

Friends_and_family Family

6/10

Pleasant

29 May 2026

Howard

Accessible bathroom wasn't designed well. The entire hotel needs a good refresh, especially new carpets in the hallway.

Partner

8/10

Excellent

27 May 2026

Erin

The place was clean, the staff was excellent! The room was sufficient, but it was really hot, and the air-conditioning in the room was somewhat insufficient. There’s no way to control the temperature for the client in the room. I was turning the fan up.

Family

8/10

Excellent

26 May 2026

Felix

We had tiny room facing courtyard (windows actually filmed over so there is 0 view) and on the top floor. There is some mechanical device on the roof that makes noise every 40 seconds. Bathrooms are extremely outdated. Overall rooms are clean. I will stay there again just because location is where I need to be, however I would rate the hotel as 3*

Family

6/10

Pleasant

19 May 2026

Jan

Room was dated, air con didn't work, and there was a strange noise that went on all night ( perhaps a service lift but not sure). Food in the restaurant was decent for our evening meal, we didn't have breakfast though because the vegan options were woeful.

Partner

10/10

Exceptional

19 May 2026

Gary

Great staff. Also very good location

Partner

8/10

Excellent

15 May 2026

Paul

I stay at this hotel a lot and it’s hit and miss what room you get. The renovated rooms are
Nice, the old rooms are terribly depressing

Self

10/10

Exceptional

13 May 2026

Bridgette

Only one issue the air conditioner did not keep the room cool enough.

The food was great/ we had two dinner and one buffet breakfast. All were
Suburb
Staff was very friendly and eager to help

Partner

10/10

Exceptional

12 May 2026

Jennifer

Guest services and staff were all fantastic. Each staff member was friendly, kind and helpful, notably, the warm and welcoming staff (and management) in the breakfast restaurant.
This is a great location in terms of quick access to transit and many beautiful parks.
I had everything I needed for my week-long stay, and looking forward to returning.

Self

8/10

Excellent

09 May 2026

Leigh

All good . We enjoyed our stay and staff was super helpful

Friends

8/10

Excellent

07 May 2026

Emma

The staff were lovely and bed comfortable but the shower situation was dire, my husband is 6 foot and couldn't stand up straight in the shower... it is an over bath shower and the ceiling in the en suite was lowered meaning that he had to crouch. Add to that the shower screen was only a few inches wide meaning that water just flooded all over the ensuite when he was showering.

6/10

Pleasant

04 May 2026

Rachael

First impression the lobby looked good, the staff were very helpful, there was a massive variety of food at breakfast and the staff were very friendly, it’s a little further out of London than we normally stay, so we had to bus & tube into the centre.
Our only fault I would say was with the room and housekeeping, the shower was lush and so powerful, but the quarter glass door that went along the bath did not hold any water in the bath area, so the whole room got wet, we had a coffee in the room on the Saturday evening & a cup that was bought up from breakfast, our coffee station was not cleaned, cleared or topped up, the coffee cup from the morning was still in the room, there were bits on the floor and the sink wasn’t cleaned at all.
It looked like all they did was made the bed, I don’t think we would stay there again, but only for the fact that you had to bus & then tube into London.

Partner

8/10

Excellent

03 May 2026

Gord

Nice hotel

Family

10/10

Exceptional

02 May 2026

maria

Great accommodations, rooms were clean.
Great location, easy to navigate to many places, walkable to many transit stations. Great neighbourhood to walk around, close to a few notable museums. Highly recommended!

Family

10/10

Exceptional

26 Apr 2026

Pat

Convenient and helpful staff. Couldn't have asked for more

Friends

6/10

Pleasant

23 Apr 2026

Carol

I had to ask multiple times to have our room cleaned. There was a broken tile in the bathroom and the hallways were dirty.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Paul

Staff very friendly and breakfast really good.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

louis

Staff are amazing especially at breakfast good location

6/10

Pleasant

19 Apr 2026

Lynne

Good location for the Olympia venue, only a few minutes walk from the Hotel. A comfortable room, an enjoyable buffet breakfast, but disappointed with the service charge applied to the expensive soft drinks in the bar.

Family

10/10

Exceptional

19 Apr 2026

Moira

Could not fault our stay
Thanks

Partner

10/10

Exceptional

18 Apr 2026

Lesley

Excellent breakfast, plenty of choice.

Partner

10/10

Exceptional

16 Apr 2026

louis

Great breakfast fantastic stay

Business

2/10

Poor

15 Apr 2026

Melika

Room was tiny and not in good shape. Found what we think may have been a self rolled cigarette under the bed, which my child touched. When we brought our concerns to the hotel manager, they did not care or attempt to correct the situation. TV didn’t work during our entire stay. Hotel is not in a convenient location. Breakfast was good. Would not recommend.

Family_with_children

8/10

Excellent

14 Apr 2026

Gemma

Staff were lovely. Bathroom could have been cleaner and the bottle of shower gel provided on the wall was empty. Breakfast was good with lovely views. Room is dated and aircon was not the best.

Family_with_children

8/10

Excellent

12 Apr 2026

Tony

All staff were very polite and helpful

8/10

Excellent

11 Apr 2026

Hazel

Clean comfortable room

Partner

2/10

Poor

10 Apr 2026

Juanyata

The room was extremely SMALL. Guest services was rude and gave me a room someone else had already booked. The staff did not inform me of all amenities at the hotel. I had to find out where everything was on my own also no one showed me how to get to my room. As a Hilton property this was totally unacceptable I felt like I was in a days inn. This property is old and needs a major upgrade will never stay here again.

Family_with_children

10/10

Exceptional

07 Apr 2026

Rhian

Staff were very friendly and welcoming. Made my son feel very special with a small Easter chocolate. Breakfast was amazing, against the staff were very friendly and helpful. Restaurant was very clean with loads of food options available. Would highly recommend this hotel and with definitely be staying here again.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

BRIAN

This location DOES NOT have laundry facilities as listed in the amenities!

Family

6/10

Pleasant

04 Apr 2026

Thomas

Ok for work

Business

6/10

Pleasant

30 Mar 2026

Ashkan

My heater didn’t work

It never blew hot air once
Even in max

I literally left the hotel because of that I went to A another place across the street which was 10 times better and it was $30 cheapest
And it looked way better inside them those old ass rooms they had

I I definitely won’t ever stay there again
I know this other hotel across the street that I’ve been in now. I’ll always come here. It’s fresh and new and nice. It’s the Brit hotels the one in Earls Court

10/10

Exceptional

29 Mar 2026

Claudia

Great hotel

8/10

Excellent

25 Mar 2026

Katerina

Hotel is old but rooms are clean and nice just a bit cold and we were not able to adjust room temperature

Friends_and_family Family

4/10

Poor

20 Mar 2026

Kathryn

The hotel is tired. The window didn’t shut in the first room so I was moved. I returned to the second room mid afternoon to find the room unlocked and the door open having been left this way after it had been cleaned. Terrible hotel!

10/10

Exceptional

18 Mar 2026

Modupe

Great location, pleasant staff, very clean with all the necessary amenities.

Self

4/10

Poor

17 Mar 2026

Vary nice

8/10

Excellent

14 Mar 2026

Amber

Little far out from central for me personally but the room was decently sized and had a nice bathroom.

10/10

Exceptional

09 Mar 2026

Andy

Shops

Partner

10/10

Exceptional

28 Feb 2026

Mark

Great staff, comfortable beds, good location. Poor breakfast

6/10

Pleasant

26 Feb 2026

Joseph

Room was ok, was very room, air con did not work.

Business

10/10

Exceptional

23 Feb 2026

Dean

The extra effort they made to make my daughters birthday memorable

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Hristo

It was comfortable enough. No frills. Restaurant breakfast was good and they accommodate dietary intolerances if asked. The location is good.

10/10

Exceptional

22 Feb 2026

Anita

Good size room, helpful staff, easy check out

Self

10/10

Exceptional

20 Feb 2026

Joanna

Staff were friendly and kind. Lots of help offered with London advice and transport tips. The room was very comfortable, clean and spacious. We loved the food and service. Thank you so much for putting the extra bed in the room. I thought I would have to ask for it but you had already sorted it for us.

Friends_and_family Family