Safestay Holland Park

United Kingdom , London
London, holland Park
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100 reviews shown

4/10

Poor

09 Mar 2026

Josh

2/10

Poor

27 Feb 2026

Livinus

Very

2/10

Poor

20 Feb 2026

Raza

There always people cheching in 2 or 3 o'clock morning waking up everyone

8/10

Excellent

19 Feb 2026

Ellis

Check in was speedy, i was traveling alot that day, the staff were happy with my late check-in, bed was comfy, it was quite hard to find the bathroom, maybe some signage would be useful

Self

4/10

Poor

11 Feb 2026

Aubrey

Room was dirty, couldn’t open the door all the way

6/10

Pleasant

30 Dec 2025

Tranay

The environment and location itself is brilliant. However very loud, doors slamming and my sister and niece got bit by a bedbug I am currently awaiting email response from management team. There is a £6 towel charge fee. On three occasions someone tried opening our door between the hours of 12am-1:20am. I guess that was due to them being intoxicated I’m not sure so that made us uncomfortable.

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

Patrick

Yes clean and tidy
Staff friendly and helpful
A bit difficult finding the entrance

Friends_and_family Friends

8/10

Excellent

07 Dec 2025

Andrew

Location and amenities were great. The staff through the day were lovely.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Kenneth

Clean room

2/10

Poor

27 Nov 2025

Ali

I book a bed in 12 .
My bed was on floor, the floor was very dirty. Shower and bathroom was very very dirty. Second day was no hot water in the morning. The people were very loud and can’t sleep.
I will not recommend it

Leisure Self

8/10

Excellent

26 Nov 2025

Intis

Shower::;)))

Business Self

8/10

Excellent

18 Nov 2025

Wayne

Room and bathroom spotless. Staff very welcoming and helpful. Venue as a whole very relaxing.

One major problem for elderly visitors. The venue can only be reached via an undulating paved lane of well over half a mile inaccessible to motor traffic which turned out to be a real slog on foot dragging a heavy suitcase.

Although the property in itself was very satisfactory we could never again face the access problems.

Leisure Partner

4/10

Poor

15 Nov 2025

Connie

Great location & easy to find. No lift made hauling heavy luggage up a spiral staircase with an eight year old in tow, was very difficult. No real restaurant. Shower was push-button made temperature control difficult and drain was clogged with first shower.
School trip allowed extremely liud children until past 11 even though quiet time was supposed to be 10 pm

Leisure Family_with_children

6/10

Pleasant

22 Oct 2025

Kingsley Kofi

The washroom were very dirty ant 022

2/10

Poor

10 Oct 2025

Janessa

The room had no heat in the mixed room and the bathrooms were filthy.

Leisure Self

8/10

Excellent

09 Oct 2025

Lewis

Excellent location for shops, transport and the park for a walk. The staff I met were very nice and helpful. The social area was great with lots of room etc. and the facilities in/for the dorms were good. I wish there were notices (on the walls or on the paperwork), however, asking people to be considerate of others. Playing games on telephones/eating noisily are no fun for others at well past midnight when you're trying to sleep. It's bad enough with snorers!

Self

8/10

Excellent

05 Oct 2025

John

PHOTO ID REQUIRED - not stated until arrival.
This is a hostel and we were required to provide photo ID (passport/driving license) on arrival which were NOT stated in any hotels.com literature provided. Usually in the UK you are never required to carry these documents but luckily we had passport photocopies available on email on our phones. Staff were fine, location was great, room was noisy as underneath a multi-occupancy hostel room with people arriving and clomping about until all-hours.

Partner

2/10

Poor

02 Oct 2025

Tofael

When I was booking here mentioned one room but There was a lot of beds in a single room & No toilet facilities in my floor.

8/10

Excellent

30 Sep 2025

Husein

немного нечистый

10/10

Exceptional

25 Sep 2025

Verified traveler

Excellent location room clean and nice good environment and friendly people

Leisure Self

6/10

Pleasant

24 Sep 2025

Kerstin

The conditions of hostel were shabby as wefe tbe imediate grounds. The showers smelled of urine. Everything could use some care. The location was the positive and staff receptive.

2/10

Poor

16 Sep 2025

Abbey

bedbugs. they had bedbugs. i am covered in bites. also the power socket at my bed didnt work for my entire trip. despite asking the front desk for help, they offered no alternatives and the socket was never fixed over my multiple night stay. however the location in the park is beautiful and its not far from the high street kensington tube station

2/10

Poor

16 Sep 2025

Nathalie

No internet in the room, bedbugs and bathroom disgusting.

Leisure Self

8/10

Excellent

14 Sep 2025

Carol Mae

Central location.

10/10

Exceptional

13 Sep 2025

Doreen

Staff were very nice and helpful. I felt safe here as this was my first hostel experience which I was extremely anxious about but i have been put right at ease. Met some lovely people here as well. The location is ideal, very good bus links into Central London. Tube station within walking distance and theres shops everywhere for essentials, all within walking distance.

Business Self

6/10

Pleasant

06 Sep 2025

Verified traveler

Average Stay – Basic but Not Comfortable

Overall, my stay at this hostel was pretty average. The facilities are basic, nothing particularly noteworthy. Unfortunately, it wasn’t very comfortable—I struggled to sleep because guests would come into the room making a lot of noise late at night. The breakfast offered (a croissant, ham, and coffee for £8) wasn’t very nourishing or good value. If you’re looking for a place just to crash for a night or two it’s fine, but don’t expect much in terms of comfort or atmosphere.

Self

6/10

Pleasant

29 Aug 2025

Faith

Beautiful setting. Convenient location.
Seemed clean however I woke up on the morning after my first night covered in about 20 bug bites clearly from something in the bed.

Business_and_leisure Self

10/10

Exceptional

28 Aug 2025

joann

Nice one night stay

Really enjoyed my stay. I did have a 4 bed dorm to myself so not sure what it would have been like if I'd have shared as this was my first hostel experience. Staff were really nice and the facilities were great. Nice surroundings and very chilled vibe. Would definitely stay again

Self

2/10

Poor

28 Aug 2025

Lina

Bad hostile

This was the most horrible place I have ever stayed at. The staff were rude and arrogant. And I did not appreciate them at all. I do not recommend them at all.

Self

10/10

Exceptional

26 Aug 2025

Jody

Fantastic

Perfect! Fantastic from start to finish

Friends_and_family Family

4/10

Poor

21 Aug 2025

Tracey A

From the night I arrived, I kept getting bug bites while in the reception area and bathroom. I reported it to the staff and send photos of the bites as they suggested to management. Didn’t hear anything for two days. I was scratching so badly and couldn’t sleep well because of the bites and woke up in the middle of the night to find a huge bed it crawling on my shirt. I immediately went to reception to report it and they assigned me a new bed in the same room. I assumed they would fumigant or take down the curtain next to my bed which I told them I suspected was were the bugs were living. Later that night when going to bed, I noticed they had assigned the bed to someone else and the curtain was still up. So they clearly don’t care about addressing the issue properly. I suspect they also have bugs in the reception area too as anytime I send along a wall, I had several new bites. I learned to sit in the middle of the room after that. Management didn’t apologize for the trouble. Besides the biting issue which turned my dream vacation to London into a nightmare, the wi-do didn’t reach the room in which I was staying so had to stay near reception tk use it. Mark on the staff was very nice and quite helpful through my ordeal. Had breakfast one morning and that was good. Property is quite and occasional the opera next door has a performance and you can hear it from the courtyard. Great location and easy to reach bus lines and tube stations. Was able to go over all the city from here

Leisure Self

8/10

Excellent

17 Aug 2025

Tony

Great location for parks and recreation

Leisure Self

4/10

Poor

14 Aug 2025

Yangsong

It’s not hotel. It’s more like an upgraded camp side. You have to buy bath towels, shampoo, soap, etc from them.

Family

8/10

Excellent

14 Aug 2025

Cynthia

Fair price

6/10

Pleasant

11 Aug 2025

Verified traveler

Poor service and loud

The floor made our socks black. We had to wait ages for someone to be able to check us in. So loud, we stayed in a 3 bed room with only one other room above us but the doors slam at every open, meaning each time the room upstairs decided to go out and back in again (which was a lot), it was heard throughout the night.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Verified traveler

Rats around the rooms

Worst place to stay.

Self

8/10

Excellent

06 Aug 2025

Chris

Overall a pleasant experience, clean and simple place to stay.

I haven't stayed at a hostel before, but this place made me much more comfortable with the experience and will stay there again in the future.

Partner

2/10

Poor

01 Aug 2025

Lesley

Worst place for random night out if no physical ID

I had booked a night having stayed a bit late after work in London but was refused to stay as didnt have a passport or driving license, even though i had a digital valid Totum student card and a work photo ID. Who carries their passport or license to work!! As if someone if a driver license is more reliable than other forms of ID.

Self

10/10

Exceptional

28 Jul 2025

Martin

Great hostel

Great hostel, very clean and lovely helpful staff was a little hard to find but once we did it was pretty obvious

Friends_and_family Friends

6/10

Pleasant

25 Jul 2025

Timothy

It is a nice place for the amount

Business Self

8/10

Excellent

25 Jul 2025

Joshua

Solidly good hostel- especially considering the price. Had a few issues, with my keycard not worked twice after I extended my stay, but the staff was very helpful and polite.

10/10

Exceptional

24 Jul 2025

Verified traveler

10/10

Exceptional

Self

10/10

Exceptional

20 Jul 2025

Verified traveler

Great place to get ya head down, no dramas no fuss

Partner

10/10

Exceptional

19 Jul 2025

Verified traveler

Good vibes

10/10

Self

2/10

Poor

17 Jul 2025

Verified traveler

Bed Bug Infestation

Room 214 had bed bug infestation.I booked for 10 days but had to leave after three days after findind out the source of my skin allergy.

Self

10/10

Exceptional

14 Jul 2025

Joanne

Have stayed here a few times now, but this was my ‘favourite’ to date. The rooftop terrace was a very welcome surprise and gave me views of the park I would never have seen. The fact the Opera was on at the same time was the icing on the cake! The People working this time were as friendly as ever. Thoroughly recommend staying here to anyone looking for somewhere central that is very budget friendly and clean.

Self

6/10

Pleasant

06 Jul 2025

Deepak

Property not well maintained and needs updating. Person at today’s check in was quite rude. I checked in around 9 pm and asked him for directions to nearby places to eat. He just said go out and either turn right or left and walk 3 minutes. I asked for more detail than that since I am new to the area and he did not answer, just ignored me and started attending to another customer and did not bother to answer me. When I reminded him that he had not answered me, he got upset and told me I was being rude and will be reported!

4/10

Poor

06 Jul 2025

Helena

The double room is very small (the door hits the bed as you walk in) and room is located on the walk in from the property front gate - unsafe alone at night and hear everyone walking past the window.

Leisure Friends

10/10

Exceptional

05 Jul 2025

Grace

Toilet was locked on our level

6/10

Pleasant

02 Jul 2025

Deepak

Close to transit. Nice gardens around. Not far from shopping, restaurants etc. Old property not fully maintained. Washrooms not clean

10/10

Exceptional

02 Jul 2025

Sarah

Great hostel, really nice area. We stayed in a 4 bed en suite and it was a good sized room. We were provided with our own towels and kettle. The outside area is lovely. Would stay here again

Leisure Family

8/10

Excellent

30 Jun 2025

Rosh

Go to the place early if its your first time

I book a stay for a night since I'm gonna be watching a concert. The area is a bit hard to locate since it's located inside a park.
The staff were helpful. I completely forgot to bring my passport with me (good thing was the man who's in the front desk was being understanding and accepted the photo and my e-visa).
The size of the bed is fine for a single person you just need to be careful with your head if you're on the lower bunk bed. The bed and the sheets were clean. The floor is a bit dirty the time I checked in though (I need to sit on the floor to sort the things out of my bag since you can't sit on your bed with your upper body straight.
There's only 1 toilet with shower on our floor but then, you can go to other toilets. I'm having a bit of a problem with the shower since there's no thermostat and I find the water way too hot for me.

Self

6/10

Pleasant

21 Jun 2025

Don

Good enough for a quick stay for a good price. Very noisy with a lot of children out screaming in the courtyard just outside the sleeping room windows at 6:30am for some reason. Staff was not doing anything to quiet them, despite all the signs regarding quiet hours and respecting your roommates. There were also people smoking directly outside our room's open window. Lots of room for improvement here.

10/10

Exceptional

19 Jun 2025

Beautiful environment and lovely staffs

Business

2/10

Poor

16 Jun 2025

Deneyia

This is a small hostel located in the middle of a very large park. They don’t provide any directions. There are two total entrances Hyde park each a long walk to find the property which is not easily located. The one entrance is a steep hill that bikers are going up and down. It’s unsafe and dark even in the daytime. The park near it is beautiful. The rooms are poorly ventilated and the beds are not appropriate for anyone with disabilities or that are short. They will book you without saying this even if you ask questions and they won’t accommodate you or work with you on a refund after you arrive and discover this. I hope they let me post photos. When I arrive there were so many people with disabilities and ambulation issues in the lobby begging for refunds and water because it was hot and difficult to find in a national park. They should be ashamed of themselves and so should Expedia for allowing them to continue booking people without these warnings posted.

Leisure Self

10/10

Exceptional

14 Jun 2025

Richard

Any negatives were far outweighed by location and the atmosphere. I didn’t want to leave as I loved living in the park!

Self

2/10

Poor

08 Jun 2025

Marcus

Sleepless

Very noisy all night hard to sleep no respect for other guests avoid.

Self

8/10

Excellent

04 May 2025

Anna

While not the fault of the hostel, my stay was ruined by a very noisy person in the dorm. I have never shared a room with someone so inconsiderate.

Self

10/10

Exceptional

29 Apr 2025

William

Great value

We stayed Friday - Monday for London marathon weekend.

Partner

10/10

Exceptional

18 Apr 2025

TIMOTHY

Amazing deaf friendly place

This place was very accommodating and even went the extra mile to accommodate me given my disability. I was super impressed with the staff and their courteous behaviour towards me as a Deaf person. This says a lot about this establishment and their selection of staff. This has to be by far one of the best places I have stayed in to date for their kindness and friendliness towards deaf people. It’s a big deal for someone like me. The only complaint I would have is the other occupants of the room being chaotic with their dumping of bags right next to the beds so I would have to navigate them in the middle of the night. This aside I have rated as fairly as I can.

Self

6/10

Pleasant

03 Apr 2025

Saleem

nice quiet location

friendly helpful staff nice location and room

Self

2/10

Poor

19 Mar 2025

Wei

Expensive hidden costs

Stayed over a few nights. The purposes of choosing this hostel suppose to be economic and try to save up some costs.
Firstly laugh or any kicthen, just a few desks if you prefer est in rather spend lots of money est out. Foods are no allow in the room, also no hot water and microwave as well.
Personal experiances -
Highly recommended some where else as in their are charging a huge price for your storage cost. And the unfriendly front desk staff no even giving the right trainning to give the right information. 3 of us are struggling for the expensive storages charges and actually there are a 2 pounds locker services which they never telling us. And the lady are refusing to admitted even we find out this information with a \"no care\" attitude. If you are after a nice quiet evironment, this is a good place to sleep but not a good customer friendly and warm welcome positive place for your holiday if this is the case!!

Could be cheap cost for sleep at this hostel but when adding the storage cost if you got some baggages, some where else could be better!

Self

10/10

Exceptional

11 Mar 2025

Mehrunnisa

First time in a hostel , felt very safe and it was very clean too . 10/10 would recommend . For the price the location and the accommodation was very good

Friends_and_family Friends

10/10

Exceptional

06 Mar 2025

Sancha

The room just only for female not mixed

8/10

Excellent

04 Mar 2025

Joseph

It was a work booking, I only spent few hours overnight, left by 0600.

Business Self

4/10

Poor

16 Feb 2025

Kader

No internet in room ! Very inconvenient

Business_and_leisure Self

10/10

Exceptional

08 Feb 2025

Miguel

Great place .actually my favourite in London

6/10

Pleasant

05 Feb 2025

Imran

Scam

Self

8/10

Excellent

23 Jan 2025

Saleem

nice location

friendly staff nice clean room.

Self

10/10

Exceptional

20 Jan 2025

Mohammad

Good behavior staff and very clean rooms and transportation near here

Leisure Self

4/10

Poor

19 Jan 2025

David

Hostel equivalent of spirit airlines. Both you and the staff know they are there because they don't have better options

2/10

Poor

08 Jan 2025

Amal Jose

Staff was very rude

Business_and_leisure Self

2/10

Poor

05 Jan 2025

MD ZUBAER AZIZ

Simply horrendous

Business_and_leisure Friends

2/10

Poor

05 Jan 2025

MD ZUBAER AZIZ

Avoid at any cost,whole hostel is full of junkies,people doing drugs every corner,in 2 nights i was there police came in atleast 4 times,not safe for girls/women specially,although they clearly mention no “no check ins after 10pm” the staff have let ppl check in after 12 as well ,so you wont be able to sleep, staff will give you access cards which wont work,will give you beds where someone else is sleeping,last but not least this is a steep climb from holland park station approx 15 mins and you wont find this place as there is a tiny sign at the side of the park, but no where it says “ safestay hostel” or anything, when we were checking in there were 12ppl checking in and only 2 staff who quite conveniently disappeared while arguing with each other, in a nutshell anything but safe,horrendous mockery of a hostel!

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2024

sergio

Excellent for my needs

10/10

Exceptional

29 Dec 2024

sergio

Easy and friendly

10/10

Exceptional

24 Dec 2024

ANTONYRAJ

Good

Business_and_leisure Family_with_children

8/10

Excellent

13 Dec 2024

Wojciech

Great place to stay

Leisure Self

10/10

Exceptional

13 Dec 2024

PENI

Best Hostel in London

Enjoyable

Self

4/10

Poor

01 Dec 2024

marie

Standards are slipping

Iv been stying here for 12 years and never had to complain before..showers in femal ensuite dirm bot working..shoulhave been made clear before or a partial refund offered...also floors are dirty, especially under the beds.just stayed one night and iv got three bed bug bites..room need a deep clean..very disappointed

Self

8/10

Excellent

29 Nov 2024

Philip

The price is right for a room in central London. However, be advised that there is no maid service and you will have the same sheets and towels for the duration of your stay. Finding the place is also a bit tricky so email ahead for directions.

Leisure Family

10/10

Exceptional

27 Nov 2024

Missy

Mo and Sara exceptionally helpful. Mo talked me through directions using google maps at midnight as I was lost. The dorms are spacious compared to other accomodation. Bed is comfortable and cosy linen. Bathroom is spacious and clearn modern. 24hr reception as I locked myself put staff are friendly. Vending machines and lounge area

Business_and_leisure Self

10/10

Exceptional

15 Nov 2024

Ethan

It was an easy walk to good places, near a lonely park with a cafe for breakfast.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Moon

Lovely stay

Business_and_leisure Self

10/10

Exceptional

07 Nov 2024

Abdullah

Perfecto

Business_and_leisure Self

8/10

Excellent

06 Nov 2024

Ibukunoluwa Maria

The cleanliness of the hostel is fantastic. Really enjoyed my stay. Easy accessibility to transportation. Good customer service

Business Self

10/10

Exceptional

02 Nov 2024

Abdullah

Amazing

Business_and_leisure Friends

10/10

Exceptional

01 Nov 2024

Abdullah

everythinh

Business_and_leisure Friends

2/10

Poor

21 Sep 2024

Verified traveler

The ad said the windows were open and facing the park, but the sidewalk passed by my windows and door, and there were sewers and manhole covers on the sidewalk. In the middle of the night, people walked across the sidewalk dragging suitcases, and the suitcase wheels made a loud noise.
Advertising is fraud. I demand compensation.

Partner

4/10

Poor

20 Sep 2024

Isabella

Would definitely not recommend this place for solo females. Labelled a “youth hostel” but I felt like the youngest person there by far. To get into the common area and my room I had to walk past groups of significantly older people (I would say most looked above 40) smoking/drinking etc, one guy was fully passed out. Didn’t make me feel safe at all. I got the vibe that they weren’t even travellers, just looking for a cheap place to stay. This also made it really difficult to socialise, as the hostel didn’t put on any social events.
Location wise it was good, close to Kensington Gardens. Not overly close to a station and being located in a park made it really difficult and unsafe at night, given that Holland Park locks most of its gates. Due to no communication about this from the staff, I spent one night walking the entire perimeter of Holland Park which you can imagine was quite scary in the dark, alone. Overall rooms were fine, except for the shower which was so poorly designed the floor was wet the entire time and only one temperature. Lockers were also broken. Would not stay again and highly recommend that you don’t either

Leisure Self

8/10

Excellent

15 Sep 2024

Gbenga

Nice place but not easy to locate.

Self

6/10

Pleasant

11 Sep 2024

Samuel

The location of the hostel is fantastic in that it is in a beautiful park and in a very safe neighbourhood. It is at the top of a pretty steep hill (if approaching from the North). The lounge area can get a bit cramped as there is only one. The washrooms are tight but work - though the water cut out several times for myself and others during showers/brushing teeth. The expedia advertisement states a gym (though now looking through other websites' listing they don't) - but it doesn't have a gym. WiFi works okay, I didn't try the breakfast.

Leisure Self

10/10

Exceptional

05 Sep 2024

Luke

Clean and tidy, well maintained facilities, lovely surroundings. Super cheap for the lication.

Leisure Self

6/10

Pleasant

04 Sep 2024

Verified traveler

Just wanna u know that this is a hostel not a hotel even it’s listed on Hotels.com. The place is inside of Holland park, so u do need to walk a little bit to reach the place. The area itself is very nice. It’s quiet and safe. The beds are all on the firm side. We booked a private room, so we had our own shower. You have to keep pushing the button to get water out, so it’s very frustrating for us whenever u take a shower. They did offer our private room towels. Otherwise you have to pay to have it.

Friends_and_family Friends

8/10

Excellent

26 Aug 2024

Nice staffs.

Business_and_leisure Partner

8/10

Excellent

25 Aug 2024

Francesca

It was absolutely great for the price i paid. It was a pleasant stay.

Business

6/10

Pleasant

23 Aug 2024

Chiaki

It was a little difficult to climb a ladder

10/10

Exceptional

16 Aug 2024

Sadiq

Whe need a kitchen or a public fridge

6/10

Pleasant

15 Aug 2024

Jenny

Great location and super cheap

Great hostel and excellent value for money ! Only £15 per night . Best location from all the ones I tested in summer . Just be prepared for the insane noise of all the youngsters at night sometimes it feel it is a stable rather than a hostel

Self

10/10

Exceptional

12 Aug 2024

Haitham

I want to book with you again from 8/19 to 8/26

Leisure Self