Name: Safestay Holland Park
Address: holland Park, London, W8 7QU, GB

10/10

Exceptional

25 Jul 2026

Cameron

Good location to stay for what I was attending on the day

4/10

Poor

23 Jul 2026

Istiaque Hossain

Looked like it was a psych hospital

10/10

Exceptional

16 Jul 2026

Joy

The place was safe and clean, the members of staff was excenllent. I will love to visit again.

Family_with_children

4/10

Poor

13 Jul 2026

Angel

STAY AWAY from this hostel if you can!

• i called this hotel earlier before my arrival if i could leave my luggage, and they said, you can, since they have storage luggage. on my arrival, they asked me to wait because their system is broken, etc., idek how is that supposed to do with your storage and they said there’s people ahead of me (REDFLAG!) so i went somewhere carrying my small luggage cause i ain’t waiting for nothing to buy a drink until it was 3PM for actual check in!
• upon my arrival, the lobby was HELLA HOT! it was 30C in London. it was exactly 3PM, and they asked all of us to wait for 10 minutes because they couldn’t check-in everybody else because the system is broken they said, jesus christ! mind you, there was 20ish people waiting!
and they have no AC, no fan, you didn’t store my luggage, asked us to wait for 10-15 minutes for check in while we’re all burning! very unprofessional!
• finally, they provided us our keys, they gave me mine, i went to find my room, and there was 15 bunk beds. i was place at the very top of the three bed and the ladder makes it SO arduous for me to climb up! the room was so CROWDED with 15 bunk beds, very HOT! there was all 35ish year old men that entered after me, and i was like, “i’m the only woman in here?” (RED FLAG), and that’s when i knew i needed to take action.
• i had an event to go to, and i can’t even imagine myself curling my hair with an iron, in a crowded room, burning space, 5 men, no mirrow, and i needed to look g

8/10

Excellent

13 Jul 2026

Rebecca

Most staff were very helpful

Family_with_children

6/10

Pleasant

01 Jul 2026

Sadip

Ok it's good....................

2/10

Poor

29 Jun 2026

Caitlyn

Awful experience. Staff were rude and unhelpful. Did not make me or my guests feel safe staying here. Corridor was flooded, Blood all over the bathroom and left there for hours. Rooms were unclean, no running water, showers and toilets were disgusting. Utterly disappointing. Did not even stay the night

Friends_and_family Family

2/10

Poor

24 Jun 2026

Lina

This is the worse hostel. The water in the shower was scalding. The staff did nothing. There was no toilet paper. The room had a very small window and no air came through.
I will NEVER go there again. I DO NOT RECOMMEND THEM!!!

Self

10/10

Exceptional

21 Jun 2026

Carlos

Great

10/10

Exceptional

11 Jun 2026

Stace

Only stayed 1 night but by far the best hostel I've stayed in in London (& I've stopped in a few).
Love a hostel me, so friendly & great value !!!
I was in an 18 bed (6x3 high bunk beds) mix in a large spacious room, with separate lockers just round the corner from where U sleep
Th staff I dealt with were 2 really friendly lads
The rules totally fair. Not allowed in the main reception area for a few hours, whilst they make it nice tidy for the day ahead

There are some at first thought ' silly charges ', but when U think about it, fair enough
U don't have t buy a take away cup, U can use the ones they provide that can be washed and 85p isn't really gonna break the bank
They keep their costs low so they can provide exceptional value for those who don't want a take away cup
Rent a towel for a fiver or save that fiver and bring your own towel, or like I did, use a shirt - it soon dries 🙂

Self

4/10

Poor

28 May 2026

Julie

Location of hostel is great but rooms were not cleaned. They would only clean the bed when checked out. Floors in room were sticky showers smelled.

Self

6/10

Pleasant

15 May 2026

Briley

Good location and the private room was a decent size. However, the room (including the sheets, floors and towels) were dirty.

2/10

Poor

13 May 2026

Joy

This place is the worst I have ever encountered! A female was allocated to stay in a male communal room. Unbelievable and unacceptable in every sense.

Self

8/10

Excellent

29 Apr 2026

patricia

Room and bathroom were clean and confortable. Nice place, quiet and safe.
Breakfast to improve with variaty and restocking supplies. Overall, we will recommend this place to stay.

Friends

6/10

Pleasant

27 Apr 2026

Matthew

I had an OK stay. The location is great, the shared room I was in was spacious as was the bathroom. The check-in process was awful and very time consuming. It’s a busy hostel and clearly understaffed the night I stayed.

Self

10/10

Exceptional

26 Apr 2026

Jeremy

Staff very helpful

Self

4/10

Poor

08 Apr 2026

AMADO

Muy poco amable el staff, las imágenes no representan el lugar .

6/10

Pleasant

13 Mar 2026

Vaibhavi

They don’t have elevator. I visited with my 2 months old baby. Before book my trip I confirmed that they have baby friendly property but then they gave us room on 4th floor. The stairs were narrow. Only one toilet on our floor which was occupied by someone. I had to find washroom on other floor. Terrible experience.

Family_with_children

4/10

Poor

09 Mar 2026

Josh

Fa

2/10

Poor

27 Feb 2026

Livinus

Very

2/10

Poor

20 Feb 2026

Raza

There always people cheching in 2 or 3 o'clock morning waking up everyone

8/10

Excellent

19 Feb 2026

Ellis

Check in was speedy, i was traveling alot that day, the staff were happy with my late check-in, bed was comfy, it was quite hard to find the bathroom, maybe some signage would be useful

Self

4/10

Poor

11 Feb 2026

Aubrey

Room was dirty, couldn’t open the door all the way

6/10

Pleasant

30 Dec 2025

Tranay

The environment and location itself is brilliant. However very loud, doors slamming and my sister and niece got bit by a bedbug I am currently awaiting email response from management team. There is a £6 towel charge fee. On three occasions someone tried opening our door between the hours of 12am-1:20am. I guess that was due to them being intoxicated I’m not sure so that made us uncomfortable.

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

Patrick

Yes clean and tidy
Staff friendly and helpful
A bit difficult finding the entrance

Friends_and_family Friends

8/10

Excellent

07 Dec 2025

Andrew

Location and amenities were great. The staff through the day were lovely.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Kenneth

Clean room

2/10

Poor

27 Nov 2025

Ali

I book a bed in 12 .
My bed was on floor, the floor was very dirty. Shower and bathroom was very very dirty. Second day was no hot water in the morning. The people were very loud and can’t sleep.
I will not recommend it

Leisure Self

8/10

Excellent

26 Nov 2025

Intis

Shower::;)))

Business Self

8/10

Excellent

18 Nov 2025

Wayne

Room and bathroom spotless. Staff very welcoming and helpful. Venue as a whole very relaxing.

One major problem for elderly visitors. The venue can only be reached via an undulating paved lane of well over half a mile inaccessible to motor traffic which turned out to be a real slog on foot dragging a heavy suitcase.

Although the property in itself was very satisfactory we could never again face the access problems.

Leisure Partner

4/10

Poor

15 Nov 2025

Connie

Great location & easy to find. No lift made hauling heavy luggage up a spiral staircase with an eight year old in tow, was very difficult. No real restaurant. Shower was push-button made temperature control difficult and drain was clogged with first shower.
School trip allowed extremely liud children until past 11 even though quiet time was supposed to be 10 pm

Leisure Family_with_children

6/10

Pleasant

22 Oct 2025

Kingsley Kofi

The washroom were very dirty ant 022

2/10

Poor

10 Oct 2025

Janessa

The room had no heat in the mixed room and the bathrooms were filthy.

Leisure Self

8/10

Excellent

09 Oct 2025

Lewis

Excellent location for shops, transport and the park for a walk. The staff I met were very nice and helpful. The social area was great with lots of room etc. and the facilities in/for the dorms were good. I wish there were notices (on the walls or on the paperwork), however, asking people to be considerate of others. Playing games on telephones/eating noisily are no fun for others at well past midnight when you're trying to sleep. It's bad enough with snorers!

Self

8/10

Excellent

05 Oct 2025

John

PHOTO ID REQUIRED - not stated until arrival.
This is a hostel and we were required to provide photo ID (passport/driving license) on arrival which were NOT stated in any hotels.com literature provided. Usually in the UK you are never required to carry these documents but luckily we had passport photocopies available on email on our phones. Staff were fine, location was great, room was noisy as underneath a multi-occupancy hostel room with people arriving and clomping about until all-hours.

Partner

2/10

Poor

02 Oct 2025

Tofael

When I was booking here mentioned one room but There was a lot of beds in a single room & No toilet facilities in my floor.

8/10

Excellent

30 Sep 2025

Husein

немного нечистый

10/10

Exceptional

25 Sep 2025

Verified traveler

Excellent location room clean and nice good environment and friendly people

Leisure Self

6/10

Pleasant

24 Sep 2025

Kerstin

The conditions of hostel were shabby as wefe tbe imediate grounds. The showers smelled of urine. Everything could use some care. The location was the positive and staff receptive.

2/10

Poor

16 Sep 2025

Abbey

bedbugs. they had bedbugs. i am covered in bites. also the power socket at my bed didnt work for my entire trip. despite asking the front desk for help, they offered no alternatives and the socket was never fixed over my multiple night stay. however the location in the park is beautiful and its not far from the high street kensington tube station

2/10

Poor

16 Sep 2025

Nathalie

No internet in the room, bedbugs and bathroom disgusting.

Leisure Self

8/10

Excellent

14 Sep 2025

Carol Mae

Central location.

10/10

Exceptional

13 Sep 2025

Doreen

Staff were very nice and helpful. I felt safe here as this was my first hostel experience which I was extremely anxious about but i have been put right at ease. Met some lovely people here as well. The location is ideal, very good bus links into Central London. Tube station within walking distance and theres shops everywhere for essentials, all within walking distance.

Business Self

6/10

Pleasant

06 Sep 2025

Verified traveler

Average Stay – Basic but Not Comfortable

Overall, my stay at this hostel was pretty average. The facilities are basic, nothing particularly noteworthy. Unfortunately, it wasn’t very comfortable—I struggled to sleep because guests would come into the room making a lot of noise late at night. The breakfast offered (a croissant, ham, and coffee for £8) wasn’t very nourishing or good value. If you’re looking for a place just to crash for a night or two it’s fine, but don’t expect much in terms of comfort or atmosphere.

Self

6/10

Pleasant

29 Aug 2025

Faith

Beautiful setting. Convenient location.
Seemed clean however I woke up on the morning after my first night covered in about 20 bug bites clearly from something in the bed.

Business_and_leisure Self

10/10

Exceptional

28 Aug 2025

joann

Nice one night stay

Really enjoyed my stay. I did have a 4 bed dorm to myself so not sure what it would have been like if I'd have shared as this was my first hostel experience. Staff were really nice and the facilities were great. Nice surroundings and very chilled vibe. Would definitely stay again

Self

2/10

Poor

28 Aug 2025

Lina

Bad hostile

This was the most horrible place I have ever stayed at. The staff were rude and arrogant. And I did not appreciate them at all. I do not recommend them at all.

Self

10/10

Exceptional

26 Aug 2025

Jody

Fantastic

Perfect! Fantastic from start to finish

Friends_and_family Family

4/10

Poor

21 Aug 2025

Tracey A

From the night I arrived, I kept getting bug bites while in the reception area and bathroom. I reported it to the staff and send photos of the bites as they suggested to management. Didn’t hear anything for two days. I was scratching so badly and couldn’t sleep well because of the bites and woke up in the middle of the night to find a huge bed it crawling on my shirt. I immediately went to reception to report it and they assigned me a new bed in the same room. I assumed they would fumigant or take down the curtain next to my bed which I told them I suspected was were the bugs were living. Later that night when going to bed, I noticed they had assigned the bed to someone else and the curtain was still up. So they clearly don’t care about addressing the issue properly. I suspect they also have bugs in the reception area too as anytime I send along a wall, I had several new bites. I learned to sit in the middle of the room after that. Management didn’t apologize for the trouble. Besides the biting issue which turned my dream vacation to London into a nightmare, the wi-do didn’t reach the room in which I was staying so had to stay near reception tk use it. Mark on the staff was very nice and quite helpful through my ordeal. Had breakfast one morning and that was good. Property is quite and occasional the opera next door has a performance and you can hear it from the courtyard. Great location and easy to reach bus lines and tube stations. Was able to go over all the city from here

Leisure Self

8/10

Excellent

17 Aug 2025

Tony

Great location for parks and recreation

Leisure Self

4/10

Poor

14 Aug 2025

Yangsong

It’s not hotel. It’s more like an upgraded camp side. You have to buy bath towels, shampoo, soap, etc from them.

Family

8/10

Excellent

14 Aug 2025

Cynthia

Fair price

6/10

Pleasant

11 Aug 2025

Verified traveler

Poor service and loud

The floor made our socks black. We had to wait ages for someone to be able to check us in. So loud, we stayed in a 3 bed room with only one other room above us but the doors slam at every open, meaning each time the room upstairs decided to go out and back in again (which was a lot), it was heard throughout the night.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Verified traveler

Rats around the rooms

Worst place to stay.

Self

8/10

Excellent

06 Aug 2025

Chris

Overall a pleasant experience, clean and simple place to stay.

I haven't stayed at a hostel before, but this place made me much more comfortable with the experience and will stay there again in the future.

Partner

2/10

Poor

01 Aug 2025

Lesley

Worst place for random night out if no physical ID

I had booked a night having stayed a bit late after work in London but was refused to stay as didnt have a passport or driving license, even though i had a digital valid Totum student card and a work photo ID. Who carries their passport or license to work!! As if someone if a driver license is more reliable than other forms of ID.

Self

10/10

Exceptional

28 Jul 2025

Martin

Great hostel

Great hostel, very clean and lovely helpful staff was a little hard to find but once we did it was pretty obvious

Friends_and_family Friends

6/10

Pleasant

25 Jul 2025

Timothy

It is a nice place for the amount

Business Self

8/10

Excellent

25 Jul 2025

Joshua

Solidly good hostel- especially considering the price. Had a few issues, with my keycard not worked twice after I extended my stay, but the staff was very helpful and polite.

10/10

Exceptional

24 Jul 2025

Verified traveler

10/10

Exceptional

Self

10/10

Exceptional

20 Jul 2025

Verified traveler

Great place to get ya head down, no dramas no fuss

Partner

10/10

Exceptional

19 Jul 2025

Verified traveler

Good vibes

10/10

Self

2/10

Poor

17 Jul 2025

Verified traveler

Bed Bug Infestation

Room 214 had bed bug infestation.I booked for 10 days but had to leave after three days after findind out the source of my skin allergy.

Self

10/10

Exceptional

14 Jul 2025

Joanne

Have stayed here a few times now, but this was my ‘favourite’ to date. The rooftop terrace was a very welcome surprise and gave me views of the park I would never have seen. The fact the Opera was on at the same time was the icing on the cake! The People working this time were as friendly as ever. Thoroughly recommend staying here to anyone looking for somewhere central that is very budget friendly and clean.

Self

6/10

Pleasant

06 Jul 2025

Deepak

Property not well maintained and needs updating. Person at today’s check in was quite rude. I checked in around 9 pm and asked him for directions to nearby places to eat. He just said go out and either turn right or left and walk 3 minutes. I asked for more detail than that since I am new to the area and he did not answer, just ignored me and started attending to another customer and did not bother to answer me. When I reminded him that he had not answered me, he got upset and told me I was being rude and will be reported!

4/10

Poor

06 Jul 2025

Helena

The double room is very small (the door hits the bed as you walk in) and room is located on the walk in from the property front gate - unsafe alone at night and hear everyone walking past the window.

Leisure Friends

10/10

Exceptional

05 Jul 2025

Grace

Toilet was locked on our level

6/10

Pleasant

02 Jul 2025

Deepak

Close to transit. Nice gardens around. Not far from shopping, restaurants etc. Old property not fully maintained. Washrooms not clean

10/10

Exceptional

02 Jul 2025

Sarah

Great hostel, really nice area. We stayed in a 4 bed en suite and it was a good sized room. We were provided with our own towels and kettle. The outside area is lovely. Would stay here again

Leisure Family

8/10

Excellent

30 Jun 2025

Rosh

Go to the place early if its your first time

I book a stay for a night since I'm gonna be watching a concert. The area is a bit hard to locate since it's located inside a park.
The staff were helpful. I completely forgot to bring my passport with me (good thing was the man who's in the front desk was being understanding and accepted the photo and my e-visa).
The size of the bed is fine for a single person you just need to be careful with your head if you're on the lower bunk bed. The bed and the sheets were clean. The floor is a bit dirty the time I checked in though (I need to sit on the floor to sort the things out of my bag since you can't sit on your bed with your upper body straight.
There's only 1 toilet with shower on our floor but then, you can go to other toilets. I'm having a bit of a problem with the shower since there's no thermostat and I find the water way too hot for me.

Self

6/10

Pleasant

21 Jun 2025

Don

Good enough for a quick stay for a good price. Very noisy with a lot of children out screaming in the courtyard just outside the sleeping room windows at 6:30am for some reason. Staff was not doing anything to quiet them, despite all the signs regarding quiet hours and respecting your roommates. There were also people smoking directly outside our room's open window. Lots of room for improvement here.

10/10

Exceptional

19 Jun 2025

N

Beautiful environment and lovely staffs

Business

2/10

Poor

16 Jun 2025

Deneyia

This is a small hostel located in the middle of a very large park. They don’t provide any directions. There are two total entrances Hyde park each a long walk to find the property which is not easily located. The one entrance is a steep hill that bikers are going up and down. It’s unsafe and dark even in the daytime. The park near it is beautiful. The rooms are poorly ventilated and the beds are not appropriate for anyone with disabilities or that are short. They will book you without saying this even if you ask questions and they won’t accommodate you or work with you on a refund after you arrive and discover this. I hope they let me post photos. When I arrive there were so many people with disabilities and ambulation issues in the lobby begging for refunds and water because it was hot and difficult to find in a national park. They should be ashamed of themselves and so should Expedia for allowing them to continue booking people without these warnings posted.

Leisure Self

10/10

Exceptional

14 Jun 2025

Richard

Any negatives were far outweighed by location and the atmosphere. I didn’t want to leave as I loved living in the park!

Self

2/10

Poor

08 Jun 2025

Marcus

Sleepless

Very noisy all night hard to sleep no respect for other guests avoid.

Self

8/10

Excellent

04 May 2025

Anna

While not the fault of the hostel, my stay was ruined by a very noisy person in the dorm. I have never shared a room with someone so inconsiderate.

Self

10/10

Exceptional

29 Apr 2025

William

Great value

We stayed Friday - Monday for London marathon weekend.

Partner

10/10

Exceptional

18 Apr 2025

TIMOTHY

Amazing deaf friendly place

This place was very accommodating and even went the extra mile to accommodate me given my disability. I was super impressed with the staff and their courteous behaviour towards me as a Deaf person. This says a lot about this establishment and their selection of staff. This has to be by far one of the best places I have stayed in to date for their kindness and friendliness towards deaf people. It’s a big deal for someone like me. The only complaint I would have is the other occupants of the room being chaotic with their dumping of bags right next to the beds so I would have to navigate them in the middle of the night. This aside I have rated as fairly as I can.

Self

6/10

Pleasant

03 Apr 2025

Saleem

nice quiet location

friendly helpful staff nice location and room

Self

2/10

Poor

19 Mar 2025

Wei

Expensive hidden costs

Stayed over a few nights. The purposes of choosing this hostel suppose to be economic and try to save up some costs.
Firstly laugh or any kicthen, just a few desks if you prefer est in rather spend lots of money est out. Foods are no allow in the room, also no hot water and microwave as well.
Personal experiances -
Highly recommended some where else as in their are charging a huge price for your storage cost. And the unfriendly front desk staff no even giving the right trainning to give the right information. 3 of us are struggling for the expensive storages charges and actually there are a 2 pounds locker services which they never telling us. And the lady are refusing to admitted even we find out this information with a \"no care\" attitude. If you are after a nice quiet evironment, this is a good place to sleep but not a good customer friendly and warm welcome positive place for your holiday if this is the case!!

Could be cheap cost for sleep at this hostel but when adding the storage cost if you got some baggages, some where else could be better!

Self

10/10

Exceptional

11 Mar 2025

Mehrunnisa

First time in a hostel , felt very safe and it was very clean too . 10/10 would recommend . For the price the location and the accommodation was very good

Friends_and_family Friends

10/10

Exceptional

06 Mar 2025

Sancha

The room just only for female not mixed

8/10

Excellent

04 Mar 2025

Joseph

It was a work booking, I only spent few hours overnight, left by 0600.

Business Self

4/10

Poor

16 Feb 2025

Kader

No internet in room ! Very inconvenient

Business_and_leisure Self

10/10

Exceptional

08 Feb 2025

Miguel

Great place .actually my favourite in London

6/10

Pleasant

05 Feb 2025

Imran

Scam

Self

8/10

Excellent

23 Jan 2025

Saleem

nice location

friendly staff nice clean room.

Self

10/10

Exceptional

20 Jan 2025

Mohammad

Good behavior staff and very clean rooms and transportation near here

Leisure Self

4/10

Poor

19 Jan 2025

David

Hostel equivalent of spirit airlines. Both you and the staff know they are there because they don't have better options

2/10

Poor

08 Jan 2025

Amal Jose

Staff was very rude

Business_and_leisure Self

2/10

Poor

05 Jan 2025

MD ZUBAER AZIZ

Simply horrendous

Business_and_leisure Friends

2/10

Poor

05 Jan 2025

MD ZUBAER AZIZ

Avoid at any cost,whole hostel is full of junkies,people doing drugs every corner,in 2 nights i was there police came in atleast 4 times,not safe for girls/women specially,although they clearly mention no “no check ins after 10pm” the staff have let ppl check in after 12 as well ,so you wont be able to sleep, staff will give you access cards which wont work,will give you beds where someone else is sleeping,last but not least this is a steep climb from holland park station approx 15 mins and you wont find this place as there is a tiny sign at the side of the park, but no where it says “ safestay hostel” or anything, when we were checking in there were 12ppl checking in and only 2 staff who quite conveniently disappeared while arguing with each other, in a nutshell anything but safe,horrendous mockery of a hostel!

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2024

sergio

Excellent for my needs

10/10

Exceptional

29 Dec 2024

sergio

Easy and friendly

10/10

Exceptional

24 Dec 2024

ANTONYRAJ

Good

Business_and_leisure Family_with_children

8/10

Excellent

13 Dec 2024

Wojciech

Great place to stay

Leisure Self

10/10

Exceptional

13 Dec 2024

PENI

Best Hostel in London

Enjoyable

Self

4/10

Poor

01 Dec 2024

marie

Standards are slipping

Iv been stying here for 12 years and never had to complain before..showers in femal ensuite dirm bot working..shoulhave been made clear before or a partial refund offered...also floors are dirty, especially under the beds.just stayed one night and iv got three bed bug bites..room need a deep clean..very disappointed

Self

8/10

Excellent

29 Nov 2024

Philip

The price is right for a room in central London. However, be advised that there is no maid service and you will have the same sheets and towels for the duration of your stay. Finding the place is also a bit tricky so email ahead for directions.

Leisure Family

10/10

Exceptional

27 Nov 2024

Missy

Mo and Sara exceptionally helpful. Mo talked me through directions using google maps at midnight as I was lost. The dorms are spacious compared to other accomodation. Bed is comfortable and cosy linen. Bathroom is spacious and clearn modern. 24hr reception as I locked myself put staff are friendly. Vending machines and lounge area

Business_and_leisure Self