Name: Hilton London Kensington
Address: Holland Park Avenue, 179-199, London, W11 4UL, GB

Hilton London Kensington

London · United Kingdom

Holland Park Avenue, 179-199View location

100 reviews shown

10/10

Exceptional

01 Aug 2026

Nina

Fabulous customer service!
Room was a good size and thank you for the cookies
Great location !

6/10

Pleasant

23 Jul 2026

Stephane

The room is not on the picture, maybe someone get renovated but not on my stairs. We go every two years and same thing happened.

10/10

Exceptional

19 Jul 2026

Fereshteh

It was the best experience ever, the room clean with nice view of street and garden. The menager very kind and friendly, I asked to extend check out due to sickness and she did perfectly menage everything. It is also near so many places for visit.

Partner

8/10

Excellent

19 Jul 2026

Deidre

The staff was very helpful and the location convenient.

Family

8/10

Excellent

16 Jul 2026

Adriana

Me and my partner booked a room for the night as we were travelling to London for a gig and it got quite late so decided to stay instead of drive back. The staff were very accommodating when we mentioned we may be a bit later than midnight to check in. The room they had booked for us had issue with the air con and it wouldn't work. It was almost 30 degrees in the room as it was in the peak of summer, so we contacted reception and explained the situation. They kindly moved and upgraded us to a different room with a working air con. Check out was easy and we were even able to leave our car in the car park, situated beneath the hotel, while we explored London. Came back afterwards and paid easily for our parking. Overall I recommend it. If you have any issues, the staff will do their best to help out.

Partner

8/10

Excellent

14 Jul 2026

Idris

Very Small rooms, AC didnt work.

Family_with_children

6/10

Pleasant

14 Jul 2026

Leanne

The room was clean but a bit small to accommodate two large cases. Concierge staff very helpful but bar staff incredibly slow. Ended up going elsewhere due to lack of service whilst waiting for food order to be taken for at least 10 minutes.

Partner

6/10

Pleasant

13 Jul 2026

muhammad

The best thing about this hotel is location. Its close proximity to subway station makes it the ideal choice for travellers who quickly can get to the attractions in central London. Hotel by itself is dated and needs major overhaul. Rooms are small and breakfast is nothing special. If you can find the room rate under $250 a night then maybe give it a go. Anything above is not worth it.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Lorraine

The staff are exceptionally helpful. We travelled for a family funeral with elderly parents with limited mobility. Everyone went out of their way to assist.
If I may, there are some infrastructural items that could be updated to better facilitate disabled travelers. E.g. the ramp is quite steep and would be a challenge to navigate without assistance; the accessible entrance to the bar requires someone to open a curtain and the door- universal design principles could help consider better end-to-end accessibility for all visitors. The doorways to bedrooms are tight- my mam uses a walker and while the bathroom was accessible, the biggest challenge was getting in through the bedroom door! My dad struggled with the keycard use in the lift in particular- other guests were very good at helping him out but the systems applied really should be stress tested by a wide range of guests for maximum efficacy. Additional seating at the entrance to the hotel would help anyone with a mobility issue/pregnant/older person to wait while taxis are on their way. Seating in reception is very low for anyone with mobility issues.

All these are suggestions- but the key element- the approach to customer service - is very strong. Really great people.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Tiffany

The hotel was quite busy, but the staff were extremely responsive, working hard to get everyone accommodated and kind. The room was clean and spacious.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Adetola

Okay stay.

4/10

Poor

08 Jul 2026

Richard

It is located far from downtown London. They only have 5 rooms with electrical plugs beside the bed. That's difficult if you need a CPAP machine to breathe through the night. I had to go to the front desk for an extension cord to breathe at night.

Partner

6/10

Pleasant

07 Jul 2026

Nicholas

This Hilton property is overdue for a refurbishment especially the air conditioning. While common areas were generally cool (all the check in staff had individual fans….), our room was extremely uncomfortable / hot. The staff were helpful but because the hotel was completely full for the first 3 days of our stay they could not relocate us to another room. We were given two fans and the maintenance staff worked on our air conditioner for over an hour finally giving up as their assessment was the unit was old and not repairable.
The other weird thing was the aircon is actually motion sensitive and turns off when we slept (not working anyway). I have never seen this in a hotel. Lights also, my wife was left twice in the dark while having a shower, quite dangerous. I was not offered any compensation other than a last day room change which was not worth the effort. Europe / London is getting hotter during the summer months, so effective air conditioning is a fundamental requirement, likewise the London Tube and Buses. The Hilton management and the Mayor of London need to exchange notes!!
Breakfast was good, large selection. Location is overall ok if you want to visit the large Mall or have a specific reason to be in this Holland Park location.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Mr Keith

A good stay at this location. A few minor issues were highlighted with the room and reported to reception. The staff were outstanding as always, and I’d recommend this hotel.

Self

8/10

Excellent

30 Jun 2026

Curtis

This is a great hotel if you need a place to stay and want breakfast and perhaps a drink. The bellmen/concierge services are wonderful. They really seem to have the guests' interests at heart.

The hotel is large and busy. It's like a number of similar hotels I visited for conventions and other similar events during my career. You're well-treated here, but it's not the lap of luxury. The front desk crew and the bell staff is staffed with what I refer to as \"hotel people\" who are more interested in helping you rather than saying \"no.\"

Breakfast is a nice spread, but the stiff, seemingly unfriendly host starts it off on an off note. A smile and some amount of care for guests would be welcome.

Similarly, the bar/lounge sort of has table service, but many servers have to be hailed rather than having them keep tabs on their patrons. Most of the time I was there, I felt as if I were inconveniencing the staff. A new manager is probably needed.

The reason we stay there is the \"hotel people\" who make most of the hotel run and the location. It's in Kensington within walking distance to several nice restaurants, shops, public transit, and parks. Kensington seems like a safe neighborhood and it isn't as insanely busy as many London neighborhoods. It's also not too far from Heathrow.

If you want a clean and safe place to stay in a good neigbhorhood with easy access to public transportation, this is your place. It won't wow you, but it won't disappoint you either.

Partner

2/10

Poor

30 Jun 2026

Ugochukwu

The location near the train station, restaurants and malls made our 30th year marriage anniversary fun.
The hotel front desk were not honest people. They moved us 3 times first to a tiny boxed room overlooking a dilapidated algae ridden view to a double squeaky bed room with literally no airconditioner and offered us a small fan for the night which gave me cold through my 5 days stay in London. The manager offered 2 nights refund as compensation and didn’t do that neither did the hotel give us receipt for the stay till now. It was a horrible experience

Partner

6/10

Pleasant

30 Jun 2026

Julia

The room was clean but furniture and bathroom was extremely tired and dated, definitely needs an upgrade for the price I paid. Staff really friendly.
15% compulsory service charge on a bar meal was a bit excessive I thought.

Partner

6/10

Pleasant

28 Jun 2026

Huzaifa

Good location

Family

10/10

Exceptional

28 Jun 2026

Holly

Best breakfast EVER! Also extremely helpful and friendly staff.

Partner

6/10

Pleasant

26 Jun 2026

Rebecca

Hilton are top of the chain quality usually, but this one doesn't match standards or expectations. The building is old and it shows: chipped paint, rust in bathrooms, no outlets next to beds, narrow bathtubs, stained carpets... The staff were a mixed bag, with some cheerful and helpful and others sourpusses. The breakfast offering is quite good, with a wide selection of options for everyone. Location is ok if you have things to do in Kensington but otherwise at least 30 mins to the tourist parts of the city by Tube and fortunately there is a station nearby and a bus stop directly outside the front. Top marks for the AC!

Self

2/10

Poor

24 Jun 2026

ali

The rooms look really old and you dont feel very clean

Self

8/10

Excellent

18 Jun 2026

Dado

It's seen it's best days.

10/10

Exceptional

17 Jun 2026

rosemary

I have stayed at this hotel numerous times its absolutely perfect location 3 minutes walk from Shepherd Bush underground 10 minutes to Notting Hill Portabello Road en route

10/10

Exceptional

14 Jun 2026

Julie

We had an amazing time in London the staff were excellent from the dining room to the front seat helping with buses? Passed and taxis 100% happy

Partner

10/10

Exceptional

14 Jun 2026

Carl

Absolutely fantastic stay here. Perfect location and fabulous breakfast.

Partner

4/10

Poor

14 Jun 2026

Beccy

We were in a room next to the cleaners cupboard and from around 7am every couple of minutes all we could hear was the door slam… quite wanted a lye in after a late night.
The room temperature was all over the place, one second freezing, the next boiling.

Partner

8/10

Excellent

07 Jun 2026

BARAK

Room was fine, breakfast was good vs what I'm familiar with in Lon. Everything needed I had in the room and it was fine. As usual rooms are a bit small in Lon, but again, was fine.
Only thing for improvm6is better outlet locations and should be in better condition

Self

6/10

Pleasant

06 Jun 2026

Tolga

Clean and reasonably located. Close to central line. Can get anywhere within 30mins with public transportation. Utilitarian if that’s what you are looking for. Kind of old and showing its age. Not a lot of amenities eg no place to sit back and relax after a long day.

Family_with_children

4/10

Poor

03 Jun 2026

Sue

The door to the toilet didn’t work, we reported it but alas wasn’t mended. The Ac was very noisy and didn’t seem to be working all night. Breakfast was mediocre. Staff pleasant.

Partner

8/10

Excellent

02 Jun 2026

Michael

too expensive

Family_with_children

6/10

Pleasant

01 Jun 2026

ELSA

The room i got not so good as i expected staff at desk unfriendly.

Partner

6/10

Pleasant

30 May 2026

Karina

Fantastic breakfast. Rooms tired.

8/10

Excellent

29 May 2026

Paula

The hotel is in a good location, the staff were very helpful and the room was comfortable and clean.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Melvin

Would have been a great 20 years ago but simply doesn't stack in these days compared to the new and upcoming brands. Air conditioning didn't work on a day that it was 35 degrees, didn't sleep all night because of it. The TV was something out of the arc and the room needs serious updating.

Business

6/10

Pleasant

25 May 2026

Atikah

We experienced really lovely service from the staff on the front desk and the hotel is in a really good location.
The only downside is the hotel rooms are very small.
I was disappointed that the phone within our room was not working. Also, the air conditioning was very loud and not the best.

Friends

10/10

Exceptional

25 May 2026

barbara

Great customer service began upon arrival, from being greeted to an upgrade to allow an earlier check in, clean quiet room and amazing breakfast. I will definitely return

Self

10/10

Exceptional

23 May 2026

Angela

Great location for concert attending at the Royal Albert Hall. Westfield shopping centre across the road. Great transport links into central London.

Family

10/10

Exceptional

17 May 2026

Yahya

Good hotel for the money. Excellent staff,friendly people,very helpful. Recommend this hotel highly.

Partner

8/10

Excellent

17 May 2026

Jeff

The breakfast buffet had both quality and variety.

10/10

Exceptional

15 May 2026

Cecilia

A very nice hotel. Walkable to train stations, food and shopping. We loved our stay there.

Family

10/10

Exceptional

13 May 2026

Colin

Self

6/10

Pleasant

12 May 2026

Paul

Convenient for Westfields and getting into central London.

Partner

8/10

Excellent

07 May 2026

John Mark

We had a few stays here during a recent visit and a friend stayed in a separate room so we saw quite a few rooms. The quality of rooms was unpredictable but i think they are in the process of renovating. One room was small and really da

8/10

Excellent

05 May 2026

Alexandra

Great location, appointed sufficiently well.

Self

10/10

Exceptional

04 May 2026

Debbie

The hotel is ideally situated if you are visiting Westfield shopping centre, a quick five minute walk away.

The room was clean and had everything you would need for an overnight stay.

Partner

8/10

Excellent

02 May 2026

Laura

Nice hotel and clean but somewhat small rooms and lacking some amenities. The hotel room was good but seemed to be limited with temperature controls and also didn’t have an in room coffee maker (there was a kettle and coffee bags though). We had one day that didn’t have hot water and the room couldn’t get warm enough even with the heat all the way up. The tub was narrow and you had to stand on a curved surface which would be challenging for some guests with mobility concerns.

Other than that, the hotel was clean and the staff were friendly and helpful.

The area around the hotel is nice and posh but requires a good amount of walking to get to restaurants or metro. Kensington Palace and Garden was close enough to walk to on a nice day.

Family

8/10

Excellent

01 May 2026

William

Small gym, but okay.

Dated decor but generally clean.

4/10

Poor

22 Apr 2026

Connor

Used as a migrant hotel. There were people literally everywhere and the general lobby smelt horrendous. The room was very small and unclean. I didn't use the bar. Many better places around for a similar price.

Partner

8/10

Excellent

22 Apr 2026

Vivien Mae Padilla

Menu was great with meal selection considering cuisines from other culture. My one time unpleasant experience was during breakfast when a staff gave my table to another patron while I went back to the food area, I left the red notice on my table that it was taken. I told the staff that I was’t finish yet and that was my table. The staff simply gave me another seat with no apologies for giving away my table and inconvenience.

8/10

Excellent

17 Apr 2026

Olajumoke

Breakfast selection was good variety but wasn't tasty - egg, sausage, bacon. Also, bacon was too dry and burnt. There was some mould above the shower. Good location - walking distance to tube and Westfield. Good size rooms. Lovely but dated Hotel - stayed here last in 2003!

8/10

Excellent

16 Apr 2026

John

The staff were excellent and helpful
Food in the restaurant was excellent and reasonable
Reception and bar areas really nice
Found the room ok but bathroom tired the shower leaked so pressure was low the fan did not work
Outside the room was noisy late at night and early morning

Partner

10/10

Exceptional

01 Apr 2026

Anthony

Yes ,very good

Self

8/10

Excellent

26 Mar 2026

sophia

Some of the toiletries hadn’t been replaced. Check-in took too long

Self

4/10

Poor

24 Mar 2026

George

Hotel staff were friendly and welcoming upon arrival. The gym facilities are not great and open to locals which lead to one of our party being harassed by a man in the gym - this was reported and the management said they would put more security on however the gym should be safe. Rooms were ok. Chair was ripped and could do with replacing and the fact we were woken by the next door neighbour using the toilet wasn't pleasant (walls are obviously rather thin). The shower curtain also led to most of the bathroom floor being extremely slippery. Breakfast was cold and unpleasant - appeared to be cheap mass produced products. Gluten free toaster was not clearly labelled, possibly put the gluten free bread next to the toaster it should be used in to save cross-contamination. Possibly wouldn't chose to stay in the hotel again but bed were comfortable for one night.

10/10

Exceptional

22 Mar 2026

John

Rooms were adequate but tired and the sink was blocked but nice bar, friendly staff and great breakfast

Partner

8/10

Excellent

20 Mar 2026

Barb

Room was small but clean and comfortable-the breakfast buffet was excellent

Partner

6/10

Pleasant

20 Mar 2026

Phillip

Food poor quality and cold

Self

8/10

Excellent

13 Mar 2026

Nathan

Was nice

Partner

10/10

Exceptional

08 Mar 2026

wayne

Really nice no complaints x

Partner

6/10

Pleasant

08 Mar 2026

Ian

Very dated

Partner

8/10

Excellent

06 Mar 2026

Edward

Second visit, comfortable room,helpful staff.

Partner

6/10

Pleasant

05 Mar 2026

Samuel

Very nice staff and lobby, 2 twin size bed room was very small, shower was impossible to use but if you’re not spending time there it works out

Friends

8/10

Excellent

01 Mar 2026

stephen

Staff were very attentive and the breakfast was excellent especially considering my need for Gluten Free food

Partner

8/10

Excellent

25 Feb 2026

Isobel

Hotel feels a little dated in parts. Paint peeling and walls have damp in some areas.
We had breakfast and it was great every day. However the only evening meal we had was not so good. £180 for three small mains and desserts and mostly soft drinks is steep but if the food was great we wouldn't have minded however the ribeye was inedible, we sent it back still not great on return

Friends_and_family Family

8/10

Excellent

20 Feb 2026

yan ching

Clean and neat

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Rebeka

Clean room, great amenities. Central for our needs (tube and surrounding area) lovely staff. Quick check in.

Partner

4/10

Poor

17 Feb 2026

Vasileios

Bed was cracking, , loud noise from air conditioning

Friends

8/10

Excellent

10 Feb 2026

F J

We only stayed one night, but the room and bathroom were clean, if needing updating slightly. Breakfast on our morning departure was fabulous - if you can imagine it, it was there. Staff were all courteous and helpful. Would go back, but found it wasn't really convenient for the Royal Albert Hall, as I'd thought.

Partner

8/10

Excellent

07 Feb 2026

Jolene

Clean rooms and staff were friendly and efficient. However the shower head was leaking and not enough coffee and milk were left in room.

Leisure Family

10/10

Exceptional

05 Feb 2026

falah

the staff are all very good especially the lady at the front desk was very helpful, professional and nice she was wearing glasses

Business_and_leisure Self

10/10

Exceptional

28 Jan 2026

John

Great.

6/10

Pleasant

21 Jan 2026

Elizabeth

Very run down property. Had problems with the heating and with hot water. Staff were very slow to assist. Took 3 days of no hot water for us to be moved to another room. Desk staff were great, management not so helpful. Good location, close to transport and shopping. Food in the bar was very good and the staff in the bar were great.

Leisure Partner

8/10

Excellent

18 Jan 2026

Ahmed

Friendly staff. Convenient location, Westfield shopping centre across the road and Holland Park a short walk away. Decent breakfast with lots of options available.

Leisure Partner

8/10

Excellent

07 Jan 2026

Nigel

Staff helpful and knowledgeable

10/10

Exceptional

30 Dec 2025

christoph

Good

10/10

Exceptional

26 Dec 2025

Garry

The room was excellent and staff extremely friendly, efficient and attentive to our needs.
The breakfasts were outstanding. Loads of choices and staff were incredibly professional friendly. Thank you for a fantastic stay.

Leisure

4/10

Poor

22 Dec 2025

London

Room wasn’t clean.

Leisure Friends

10/10

Exceptional

22 Dec 2025

Ciara

It was lovely overall

Leisure Partner

6/10

Pleasant

19 Dec 2025

Sarah-Jayne

The room is small and needs renovation.
The breakfast is excellent and the staff is very friendly.
Great location for city sightseeing.

Leisure Partner

4/10

Poor

16 Dec 2025

Philip

Chaos at check-in, rooms, although we were upgraded to a suite, was in poor condition. Not what we expect from the Hilton brand.

Leisure Partner

6/10

Pleasant

15 Dec 2025

Melanie

Great location, helpful staff. Bed could have been more comfortable and the room and corridors are very tired, needs decorating. Shower screen could do with some descaling.

Partner

8/10

Excellent

15 Dec 2025

Stuart

In all a good stay.

6/10

Pleasant

15 Dec 2025

Mustafa Kemal

Not at all with Hilton standards. Rooms are old, carpets are dirty and you feel the smell of dust and oldness in corridors.

Leisure

4/10

Poor

08 Dec 2025

Kim

Awful room

8/10

Excellent

08 Dec 2025

Kanyarat

Good receptionists, helpful systems, can leave bags after checking out. Convenient location.

Leisure Family

6/10

Pleasant

07 Dec 2025

Tyler

Ok. Premier Inns can offer a lot more

Partner

6/10

Pleasant

01 Dec 2025

Richard

The room was smelly, tired and after initial inspection turned out to have huge mould patch in the carpet. Eventually moved rooms after Hilton team attempted to tell me it wasn't possible. Based on pricing alone this place is tried old rip off.

Partner

8/10

Excellent

01 Dec 2025

Danielle

Lovely staff, couldn’t do enough to assist. Room nice and quiet. Food options very nice, great position to Westfield,

Business

6/10

Pleasant

30 Nov 2025

Raghu

The room was okay. Shower not working well
Staff were courteous

Leisure Family

10/10

Exceptional

26 Nov 2025

Treasa

Hotel is very well located.

Friends_and_family Friends

8/10

Excellent

24 Nov 2025

Iris

Hotel is situated in a very convenient spot. Close to the mall, and the subway train. The first room we had was a little awkward, the bathtub was a little high and the carpet smelled very musty therefore we moved to another room. It too smelled musty but not as bad, the bathroom was better. Breakfast was outstanding, and the service front desk and restaurant were excellent!

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Colin

Nice swift check-in, easy parking (parking quite expensive). Room was nice but a little dated, empty fridge! No mini bar? (what's that all about), nice to have complimentary water in the room and good bathroom facilities.

Breakfast was good with plenty of choices which was good.

Nice relaxing bar area and hotels is good central location.

Business_and_leisure Partner

8/10

Excellent

17 Nov 2025

Gordon

Superb breakfast
Staff very good
Rooms a bit tired

Partner

2/10

Poor

10 Nov 2025

Ghassan

They didn’t have the room I booked. They tried to lie about the room I booked. And they were rude because they never had the room I booked