Name: Comfotel GRN
Address: Shepherd'S Bush Road, 120, London, W6 7PD, GB

8/10

Excellent

25 Jul 2026

Megan

Room was good for one night stay, maintenance need to look at the plug socket near the two beds, as one only worked. Maintenance also need to look at the flush, as the water kept running, after every flush. Beds were comfy for one night, would come back for another night here but these checks are a priority to be checked.

10/10

Exceptional

23 Jul 2026

Charles

Staff on sure site were curteous and helpful and the location is great for little places to eat and travel on the underground.

4/10

Poor

16 Jul 2026

Ericka

I would not stay here again nor recommend this hotel.

I paid for a double room with two beds, but when I checked in, the front desk employee insisted that the room I was given was what I had reserved. It only had one bed. I was traveling with my 6-foot-tall son, so we were forced to squeeze into a full size single bed all night. That mind you is squeezed into the wall. It was extremely uncomfortable and completely unacceptable I felt ROBBED.

The hotel photos are very misleading. The room looked nothing like the pictures online. The carpet was filthy, the bathroom was so tiny you could barely stand in it without turning sideways, the toilet had a stained that looks nasty mo toilet paper I had to go an ask for it. No phone to communicate with reception and the entire room was covered in dust. See the picture even in the headboard of the bed has dust and filt If you have allergies, this is definitely not the place to stay—you’ll likely be miserable.
It’s an old building so the people above me were walking at 1, 2 3 am and it was so loud.
Overall, this hotel was a huge disappointment. Between the inaccurate room reservation, the misleading photos, the dirty carpets, and the dusty room, I cannot recommend staying here.

Family

6/10

Pleasant

12 Jul 2026

Mia

The hotel is in a lovely area and felt very safe. Great room for the price! The only unfortunate thing was how hot the room was and its inability to cool down despite there being a very large fan already inside. 3 out of the 4 of the group only got around 2 hours sleep so not ideal but cannot be really helped.

Friends

8/10

Excellent

11 Jul 2026

Caroline

Compact and good value room, beds were comfortable and the big fan was an essential given the temperature and lack of aircon. We were in one of the rooms right at the top, so particularly hot and difficult to manage, but that's not the hotel's fault. Delightful views of some local foxes in the garden too.
The water struggled a bit - at one point the shower didnt work and there was just a trickle from the tap - wondered if this was because the room next door was using it? Water never really cold, but again a heatwave was proably the cause.
Staff were very nice and friendly - you need to check in and out at the Comfotel Blu a couple of doors down.
No breakfast, but highly recommend the Farina & More Italian cafe a few doors down - they do very tasty authentic food and great coffee.

Friends_and_family Friends

4/10

Poor

20 Jun 2026

ROBERTO

Very small room and had to carry luggage three floors with no elevator, up a tiny staircase.
Check in is in a separate building (near by)

Self

8/10

Excellent

19 Jun 2026

Leah

Great location. Lots of lovely cafes nearby and the area felt safe!

Stayed in a 4 person room which was at the very top - it was very warm being up in the roof due to hot weather, but fans were provided which helped a lot!

Luggage storage was provided for early arrival.

Only suggestion would be a little more storage - perhaps some more space to place toiletries in the bathroom.

Overall a great experience for a really good price!

Friends

10/10

Exceptional

11 Jun 2026

Franz Harvey

Great place to stay for its value

Friends

10/10

Exceptional

10 Jun 2026

sarah

well had a great stay. was not sure before booking but got a great stay and was also upgraded. the rooms are well maintened with all the amenities needed. great hotel for a short stay

Partner

8/10

Excellent

06 Jun 2026

Jodi

Who won't like this hotel:
- Americans expecting an American-styled hotel
- People who have trouble walking up & down stairs
- People who need air conditioning (most hotels in the UK do not have AC)

The Comfotel is in Hammersmith, a nice, neighborhood-y place next to Chelsea, which is gorgeous. The Hammersmith tube station is about a 10 minute walk door-to-door.

The building is an old row house. This is the common build for these neighborhoods, so do not expect a big welcome area. These are tall, narrow buildings that were built in the 1800s. The stairs are narrow, so anyone who can't do/doesn't like stairs is not a good fit. There is no elevator. There are dings and worn paint, but the property is very clean. It's just an older build.

The housekeeper is a lovely woman. The rooms are safe, clean, and comfortable, but size may be an issue for some. My room was a single and was about 75 square feet. There was no bureau for clothes, but there was some shelving and a mini fridge and blowdryer.

If you are seeking a budget-friendly, basic accommodation, this should be fine. If you are used to more, then I am not sure this would be a fit. For me, the place was worth the money.

Self

6/10

Pleasant

03 Jun 2026

Rachel

Great location. Tube stations and restaurants nearby. The room was tiny, but clean and comfortable. No bedside light, and nowhere to put toiletries in bathroom, but TV, hairdryer and kettle with tea/coffee. Perfectly satisfactory for the price paid. Wanted to leave suitcase at hotel, but reception was closed in the morning. I later discovered reception staff member was asleep inside the office. Soured my experience of an otherwise satisfactory stay

Self

4/10

Poor

31 May 2026

Gracie

It was very hot. Our room wasn’t the cleanest and we wiped it down ourselves. Staff was not very helpful.

Family

10/10

Exceptional

22 May 2026

Billy

Lovely clean and spacious room

Self

6/10

Pleasant

13 May 2026

Elena

Nice location, but the room was a little bit tatty. There are limescale stains and toilet odours in the bathroom and the windows don't close properly. There was a length of detached lead roofing clattering against the window all night which interrupted my sleep.

Self

10/10

Exceptional

13 Apr 2026

Cheryle

It was very clean! The lady who cleans was so friendly and sweet! We loved chatting with her!
There were great restaurants nearby.

6/10

Pleasant

19 Feb 2026

Ken

Room

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

sarah

very happy n satisfied. clean, comfortable b&b with all basic things needed, and special thanks to bilal.

Leisure Self

6/10

Pleasant

08 Feb 2026

Lorraine

Overall, It was a good stay with great and quick access to the underground. The price was fair for both rooms and the beds were comfortable and nice. The fridge was very useful and the daily housekeeping charges all the sheets and towels whilst we were out. Nice aesthetics and the walls were thick (only for Room 14 though) We stayed in Room 14 & 18 and Room 14 had a locked window that meant the room was incredibly hot during the night. Room 14 the fan in the bathroom wasn’t strong so the door had to be opened which only made the room hotter and the pressure was too low and the water turned off every 5 mins in both rooms. Room 18 the automatic lights wouldn’t turn on despite asking reception to come and fix it - this would have been fine if there were any windows in the bathrooms but there wasn’t so we had to shower and use the bathroom with our phone flashlights. The setting in the shower of Room 18 wasn’t labelled correctly for hot & cold. The temperature also keeps changing being bitter cold and boiling hot with no warning. On the last night, our key cards stopped working sometime between 10am and 9:30pm so if reception wasn’t open then you wouldn’t be able to get into your room as they need to reset. Checkout was at 11am but our key cards stop working from 8am the morning of so please note that if you leaving your room after reception closes because you may not be able to get back in.

Friends_and_family Friends

10/10

Exceptional

16 Dec 2025

sarah

budget hotel with everything you need, clean, all amenities, nice decor. seems like they have done an upgrade. really liked the toilet too. wish you guys served breakfast

Leisure Partner

2/10

Poor

07 Dec 2025

Claire

Heating in room not working, went 2 doors up the road to sister hotel/reception to advise... 2 hours later someone came to bleed radiator, did not work, 2 hours later cheap fan heater turned up. Obviously was not going to leave it on when I was out for the evening. Came back to a freezing room. put fan heater on but very noisy and cut out after 2 hours. I left at 7am having had no sleep and seriously cold... No 24/7 phone line available.

Self

4/10

Poor

07 Dec 2025

SHULING

Have to wait for somebody to check it in
Under stairs is difficult to access

Friends_and_family Family

8/10

Excellent

28 Nov 2025

raul

We arrived very, very early, and were greeted by someone who was clearly asleep. They refused to let us in, said check-in wasn't until 2 pm, and literally kicked us out of the place by pushing the door on us. We returned at 2 pm, and the person at the counter was completely different and extremely friendly.

Friends_and_family Family

4/10

Poor

15 Nov 2025

M

.

Business

8/10

Excellent

07 Nov 2025

Gary

Well decorated, clean room
Friendly staff
Good location
Quiet

Business Self

8/10

Excellent

31 Oct 2025

Siu Nam

Everything is good

Leisure Family

8/10

Excellent

29 Oct 2025

Michael

Good staff, called to inform me I had accidentally left my laptop in the room. Only minor complaint is the bed was very low to the ground.

Leisure Self

6/10

Pleasant

29 Oct 2025

Michelle

Clean, staff kind

Business Family

6/10

Pleasant

16 Oct 2025

Elena

Good if you get nice room! Otherwise don't bother

Not as comfortable as last time I stayed here. This time I had a basement room which was down some rickety broken steps that had no lighting. The door to the street was left open. There was cleaning stuff left out in the hall and a bucket collecting water leaking from the floor above, outside my room. Strong smell of some horrible scented candle presumably to try and mask the smell of weed.
The bed wasn't very comfortable, but the room was fairly clean if not nicely decorated. Terrible lighting and could hear next door's TV and the tenant above stomping around.There was lots of hot water. Not as good as the last time I stayed here so probably won't come back.

Business

10/10

Exceptional

16 Oct 2025

Violet

A very simple and comfortable stay during my time in London. As a solo traveller, this met all my expectations and I had no problems. Very close to shops and public transport, easy to get around. Thanks for having me.

Leisure Self

8/10

Excellent

14 Oct 2025

Zarreen

the hotel is very close to the train station and has lots of places to eat, had a great stay will defi stay again. and the value was good too

Leisure Self

8/10

Excellent

09 Oct 2025

Elena

Wonderful stay!

Lovely comfortable bed with crisp white sheets and good shower with plenty of hot water. Everything was perfect and my only comment would be that the walls are a little thin and I could hear residence in the next rooms but earplugs sorted that!
I was very glad that there was little road noise or passing trains.

Business

2/10

Poor

07 Oct 2025

Felipe

Too many rooms in the floors!

8/10

Excellent

04 Oct 2025

Ian

All good

8/10

Excellent

29 Sep 2025

Ana

Uncomfortable for taxi, you need yo walk to cross the street as the hotel is on a bus stop in a very busy street, the impossible to cross and taxi can’t stop in the street in front

Friends_and_family Family

8/10

Excellent

26 Sep 2025

Miguel

The room was very small but they do let you know that. Bathroom had a musky smell but I believe that was the built in air freshener. And it’s close to the fire brigade and police station so be prepared for lots of sirens. Overall it was great. No major complaints.

Partner

2/10

Poor

23 Sep 2025

Jury

Waste of Time & Money

Absolutely horrendous experience. Nobody was manning reception when we arrived, so a different hotel guest had to phone for staff just so we could check in. The room itself was incredibly small and cramped, but would have been fine if not for the appalling service. When we tried to check out the reception was, again, entirely unstaffed, despite being within the hours it is supposedly manned. Myself and my partner waited at least 20 minutes for someone to come and check us out, and called the provided number multiple times over that period to try to speak to literally any member of staff. We could not get in touch, so had to just leave our key on a small shelf. This also meant we were unable to store our baggage anywhere, which meant we couldn't do half of the activities that were planned. When I contacted Comfotel GRN to complain, they offered no kind of compensation, and had the nerve to even suggest we try visiting again some other time. Spend your money literally anywhere else - these people don't care about you.

Partner

8/10

Excellent

19 Sep 2025

andrew

Hotel is perfect if you're working in the area.

10/10

Exceptional

17 Sep 2025

Sio Hoon

Happy with the stay

Easy to check in. We were surprised with the daily room refresh. Clean and comfortable. Location is good.

Partner

8/10

Excellent

10 Sep 2025

Hasnaa

Friendly staff, walking distance to restaurants and shopping area.

Leisure Self

2/10

Poor

10 Sep 2025

Victoria

I honestly do not like to give bad reviews. But this one really deserves it. It is the epitome of a catfish hotel. The smell was atrocious, like 50 years of cigarette smoke and animals. The bed was so uncomfortable and NOT what is advertised. I ended up buying a blanket for padding. The stairs outside are basically falling apart. The shower head was broken. The cleaning lady was the only thing actually good about the place. She is kind and is doing the best she can do in the hovel this place is.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Arnim

Ok for the price

The room was unusual hot, and the supplied fan didn't have much impact. Which means you need to leave the window open and endure 24h street noise from a busy main road - ask for a room to the back! Cleaning not quite there: A thick layer of dust on top of the clothes shelf - which I found next morning on my shirt. Hair behind the toilet seat (which was also broken). This is London - and I guess this is the level you have to accept for the price.

10/10

Exceptional

09 Sep 2025

Isabelle

its a great location in london next to westfield and lots of options. it has changed a bit over years. its a nice clean hotel. would be better if they provide breakfast. but happy customer. thanks

Business Self

6/10

Pleasant

14 Aug 2025

Carole

Clean but very tiny rooms

Leisure Family

2/10

Poor

01 Aug 2025

Juan Robledo

Great people/staff, very very challenging stay!

Temperatures were very warm, no AC, only one very small window from which a great deal of smoke came in through

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

sara

nice place to stay and great location, hotel has been recently renovated so was realy great, breakfast would have been nice. great stay though

Leisure Friends

8/10

Excellent

27 Jun 2025

olga

great stay, room was a bit hot but overall really liked the room and new toilet. breakfast would have also been nice, staff was helpful. great experience

Leisure Self

4/10

Poor

23 Jun 2025

Jeffrey

This hotel or room for rent is close to a police station and fire hall. Non stop sirens all day and night. There is no air conditioning in the rooms. And the beds are not comfortable at all.

Leisure Partner

10/10

Exceptional

16 Jun 2025

isabel

thank you for the stay, everything was fine. check in could have been a bit quicker. the check in reception is next door.

Leisure Self

8/10

Excellent

15 Jun 2025

Stuart

This hotel is excellent value for the price. The location is ideal for exploring and the owner is very obliging, looking after my luggage after I checked out. The only slight issue was late night noise but that was due to inconsiderate guests.

Self

6/10

Pleasant

13 Jun 2025

Kim

Welcoming staff on reception. I was in a top floor room, no lift (that I saw). The room was clean and comfortable. It was a little worn in paves e.g hole in the wall, some parts of the carpet discoloured, edges to carpets not finished. However, it was cheap and cheerful. All facilities worked, kettle, tea, milk etc provided, clean towels and bedding, comfortable bed and tv.

Business Self