Name: W12 Rooms
Address: Uxbridge Road, 54, Shepherds Bush, W12 8LP, GB

10/10

Exceptional

31 Jul 2026

Samuel

It was a clean and comfortable stay with a great aircon in the room, highly recomend

10/10

Exceptional

30 Jul 2026

Claire

Very convenient, great price, excellent service, well presented room and very clean

10/10

Exceptional

29 Jul 2026

Phillip

The staff were extremely helpful and the property is located really well

10/10

Exceptional

28 Jul 2026

James

Nice hotel great staff, convenient location everything I wanted

10/10

Exceptional

26 Jul 2026

Susan

Overall the room was very good
Tv control didn’t work but was fixed very quickly by staff
Absolutely no complaints

10/10

Exceptional

17 Jul 2026

Lisa

Excellent hotel. Quiet most of the time. One night there was a very drunk neighbouring room. Not the hotels fault. Great location. Some wonderful low price restaurants. Would definitely stay again

Partner

6/10

Pleasant

15 Jul 2026

Perry

Lovely hotel with great staff and a good sized room and bathroom.

However, the air con was next to useless and the air cooler very slow and simply blew hot air around. Room right next to the busy high street and needed windows open due to the above.

I’d definitely stay here again but not during the hot summer weather and was disappointed with the lack of non working ac options.

Self

10/10

Exceptional

15 Jul 2026

Atsuko

I love W12 rooms！The room is good maintained and beautifully decorated.
The location is fantastic so I compromise even the stairs in entrance(stuff are always helpful!).

Self

8/10

Excellent

07 Jul 2026

William

Clean, tidy and comfy room well located near to underground and overground stations. My only gripe is the aircon was temperamental and stopped working on our final night making for an uncomfortable nights sleep.

Partner

8/10

Excellent

04 Jul 2026

Rachel

Fabulous location.. room clean
Aircon was amazing
Our only issue was the tv. We could onky get 2 channels ... reported this to reception but issue was not solved and they gave us no update or apology

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Steve

Right next door to the Central line Station and easy to get into London

10/10

Exceptional

26 Jun 2026

Anneli

Very close to the station.
Great air con
Staff were super helpful and efficient
Room was very nice and clean and bed was comfy.
Only downside was that there was a LOT of noise from the street.
Otherwise great.

Self

10/10

Exceptional

26 Jun 2026

Daniel

I stayed for 2 nights and found the room was very clean and comfortable. I did read reviews of people saying the beds were small but I had no trouble and I'm 5ft 10 and weigh 15st. The air con was much needed too, especially in the heat we have had/having. Location wise is fantastic. Right next to the underground and a 24/7 supermarket. Also the area is very busy with lots of eateries. The only issue I would say say is, because it's a busy area, the noise from the traffic and crowds maybe be an issue for light sleepers. Other than that, this is by far the best hotel I have stayed in London and I have been to London a few times now. Will definitely choose this hotel again

Self

10/10

Exceptional

20 Jun 2026

James

Lovely one night stay, property and room immaculate, staff so welcoming couldn’t ask for more

Self

10/10

Exceptional

02 Jun 2026

Sarah

Great location next to Tube, shops and restaurants. Really quick to get to the West End.
The room was lovely with comfy bed and nice shower.
You are on a main road so quite a bit of traffic noise but that didn't bother me.

Self

10/10

Exceptional

30 May 2026

Michelle

Great value for money and loved the air-con and bottles of water provided with tea and coffee in the room - ideal when arriving on a very hot day.
Room was beautifully decorated and very clean and bed was comfy. Staff were very friendly and helpful.
Location is great - very close to tube station and Westfield shopping centre only a short walk away.
Our room overlooked the busy road and amenities so there was noise into the night but, despite this, we would stay here again.

Friends_and_family Family

10/10

Exceptional

12 May 2026

YUTONG

The room is big, and the staff is very helpful. I think it is worth it; it may be the best 性价比 hotel in London.

Self

10/10

Exceptional

12 May 2026

Antea

Nice rooms and conveniently located next to the tube

Self

10/10

Exceptional

09 May 2026

Amy

clean and safe - perfect for solo travelling

Self

10/10

Exceptional

08 May 2026

Michael

Comfy bed , great stay

10/10

Exceptional

04 May 2026

Stephen

Property has had a makeover since we last stayed- excellently finishes snd clean. Top floor room cosy, but no lift so with a case it's a little difficult. Otherwise whole property excellent value.

Partner

10/10

Exceptional

03 May 2026

Sam

Very convenient for Westfield, staff are all super helpful, rooms are clean and prices reasonable

Self

8/10

Excellent

29 Apr 2026

Martina

Very polite and friendly staff. Super convenient location. Room was ok but a few stains here and there on the bed and pillows. All very good otherwise.

Self

10/10

Exceptional

26 Apr 2026

Mikylie

Nice

8/10

Excellent

23 Apr 2026

Sofia

The overall cleanliness was good. The rooms were clean but very small. Almost too small as we had no where to store our cases and the wardrobe was too small to put our clothes away which meant we had to keep everything in our cases which was rather difficult as there was little room to access them on a daily basis. The rooms are best suited for an overnight or weekend.

Family_with_children

6/10

Pleasant

18 Apr 2026

Elliott

Clean room, staff very helpful. My only issue was that the rooms are not sound proof and I could hear my neighbours late at night. Other than that it’s a great place if you want a place close to Shepard’s bush

Self

10/10

Exceptional

11 Apr 2026

Sam

Really clean, lovely staff, quiet, professional

Self

10/10

Exceptional

10 Apr 2026

sebastian

Will very much consider staying here again next time I’m in London. Felt right at home, prime location for moving around London. Air Conditioning worked a treat. Well worth my money.

Self

10/10

Exceptional

06 Apr 2026

Nadeam

Room was really well decorated and the bathrooom in particular was high quality. Such good value for the money.

Self

10/10

Exceptional

28 Mar 2026

Chris

All good just a shame there was only one teabag

Self

10/10

Exceptional

26 Mar 2026

Nicholas James

Great hotel and staff

Self

10/10

Exceptional

16 Mar 2026

sophia

Clean safe nice

10/10

Exceptional

13 Mar 2026

Margaret

The room was beautifully furnished, included a fridge, kettle etc. The towels were big and fluffy, the bed very comfortable, the wifi working well. The bathroom was spacious and with all the toiletries you need.
The staff were very welcoming and friendly - it made a huge difference to be met at the outside door (at the bottom of the staircase) and have my luggage carried up for me to the room and being shown everything I needed to know about room controls etc. It was great to have reception manned 24 / 7 - travelling as a woman alone that gave me reassurance that all would be well during my stay.

Self

8/10

Excellent

02 Mar 2026

Zaba

Great location. Staff were good. The room itself was fine but very noisy being on the first floor and at the front of the building. It would seem that Shepards Bush doesn’t sleep on a Saturday night/Sunday morning!

8/10

Excellent

28 Feb 2026

Davina

The staff were friendly, the check-in hassle free, and my room was spotless. My room was next to the main road so it was a bit noisy. Some aspects of the decor look a little tired and could do with a refresh. Otherwise, all in all excellent value for money.

10/10

Exceptional

27 Feb 2026

Esther

The staff was very nice. The room was very clean. Nothing to complain about. The interior was stunning

10/10

Exceptional

23 Feb 2026

Elaine

The room was very clean and well equipped. The staff were all very friendly.

Partner

10/10

Exceptional

13 Feb 2026

Atsuko

A very clean and comfortable room in a great location! The staff were all friendly and helpful.
I would definitely stay here again.
Thank you!

Business

6/10

Pleasant

10 Feb 2026

Martin

Great location, friendly staff.

Business_and_leisure Self

8/10

Excellent

06 Feb 2026

Shivani

Nice and spacious room and the staff were friendly. The option to drop bags off before check in was very helpful. Similar to others, I did find the noise from outside quite loud, but the location was great and very close to the station so the noise was

10/10

Exceptional

05 Feb 2026

King Kuok

Staff were very courteous and helpful. Room was a little basic and on the small side but I had everything I needed for a business trip

Business

10/10

Exceptional

27 Jan 2026

Andrew

Clean room helpful staff warm comfortable room lots of varied shops nearby

Leisure Self

6/10

Pleasant

02 Jan 2026

Abdullah

The room has no wall window to the outside. This should have been clearly stated!

10/10

Exceptional

26 Dec 2025

emma

Budget hotel with a boutique feel. Exceptionally good value. Spacious room and bathroom, teat/coffee, mini fridge

Leisure Partner

4/10

Poor

25 Dec 2025

alan

Very noisy room

8/10

Excellent

05 Dec 2025

Cathy

Spacious room, comfy mattress and bedding, great wi-fi

10/10

Exceptional

29 Nov 2025

Daniel

Clean room, nice shower and pleasant staff. My only criticism would be the noise coming from outside. Overall a good experience.

Leisure Self

10/10

Exceptional

13 Nov 2025

Andrew

Great room Clean and all we needed fornour night's stay. Staff, friendly. Courteous and professional

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

Sam

Very kind and friendly staff, room was immaculate

8/10

Excellent

05 Nov 2025

Katie

Excellent location, thirty second walk to station and very close to Westfield London and other shops/restaurants. The view was lovely and the walls were fairly soundproof which was great. The room was just a little cramped and extra amenities like shampoo/conditioner would have been great! But overall did the job well.

Leisure Friends

8/10

Excellent

02 Nov 2025

Graham

Nearby

Partner

10/10

Exceptional

26 Oct 2025

Kelly

Easy to find, clean and comfortable
Room was small but to be expected and lots of stairs, but they give you warning of this
Nice to have a receptionist to greet you

Business

10/10

Exceptional

25 Oct 2025

Nancy

It’s right outside the train station and there are tons of shops outside. Super convenient location. The staff are very accommodating. I had a cozy stay :)

10/10

Exceptional

23 Oct 2025

Eve

Easy to find and great location for the O2 venue. Very clean hall and friendly efficient reception but be aware there are tall flights of stairs to climb and we were on the top floor which is quite the workout! The room was a good size and very clean, great bathroom with walk in shower

Partner

10/10

Exceptional

23 Oct 2025

Renata

Even though the area around it is not pretty, the location is great! The hotel overall was great for what we needed. Thanks!

10/10

Exceptional

18 Oct 2025

Kim

Lovely find in London , highly recommend

Realyl clean, quiet room, comfortable bed, good wifi and shower, great staff

Business Self

10/10

Exceptional

04 Oct 2025

juliet

Great room for an excellent price. Easy to walk to Olympia. Very helpful staff.

Business

10/10

Exceptional

29 Sep 2025

Anna

Crisp and clean hotel, staff were extremely kind and diligent. Would easily stay again.

Business

8/10

Excellent

28 Sep 2025

Ben

Perfect for one night - does the job. No issues.

Leisure Family

10/10

Exceptional

25 Sep 2025

Daniel

Beautiful rooms, well located for Shepherd’s bush and Hammersmith Apollo. The only thing that bothered me was the two very flat pillows included on the bed. I got a sore neck trying to get a good night sleep on those, which was a shame as everything else particularly the bathroom was beautiful.

Self

10/10

Exceptional

24 Sep 2025

Virginia

Staff were friendly and always helpful. Best thing was the closeness to the tube, bus line and trains. The convenience store right below the hotel was very handy too. Many food options all around from fast food to fine dining. The room was a bit small, but manageable.

Leisure Self

10/10

Exceptional

17 Sep 2025

Juanita

The hotel was clean and the staff were incredibly helpful. Perfect location as was close to subway to easy to get around

Leisure Family

8/10

Excellent

10 Sep 2025

Beki

Lovely property on the west side of London. Very convenient to the underground (when it’s not on strike). The staff were very helpful with luggage, suggestions and making cab arrangements. My single room on the front side of the hotel was a little noisy, but nothing that earplugs couldn’t handle. There was a very strong young man on site to handle the ridiculously heavy luggage that I brought. Fairly priced and convenient.

Leisure Friends

6/10

Pleasant

30 Aug 2025

Ben

Staff were nice but the room was a bit tired looking and run down. There were a few stains and the A/C unit, fan, and television did not work properly. Hotel is nice but feels like a sketchy area

10/10

Exceptional

29 Aug 2025

Hayley

Brilliant place to stay, lovely room with everything we needed, clean, comfortable, perfect location next to the tube station and all the local shops plus shopping centre. The staff were wonderful!!!! We will definitely stay again!!!!! What a find! Thank you!

Leisure Partner

8/10

Excellent

26 Aug 2025

Joanne

Great location

Really helpful staff, lovely clean comfortable room.
Bit noisy from the street, but we are in London so cannot expect
Silence.
Great location for the tube

Friends_and_family Friends

10/10

Exceptional

24 Aug 2025

Michael

Our stay was fantastic! The location couldn’t have been better – less than 100 meters from the station. Check-in was quick and easy, and they were kind enough to let us leave our bags the next day while we went shopping. We booked this stay after a trip to Wembley and it was absolutely perfect. The room was lovely – far nicer than we expected for the price we paid. Great value and highly recommended!

10/10

Exceptional

15 Aug 2025

rachael

This was a nice little hotel close to a tube station and the Westfield mall.
The room was clean and the staff were friendly and made the check in process easy.
There was some construction while we stayed which created some noise and disturbance but was in the process of being completed

Leisure Family

6/10

Pleasant

12 Aug 2025

Ian Carlo

i like that its close to a underground and overground station, westfield london and a walking distance to notting hill. not fan of the AC temp as its not consistent with air flow, shower head is not working properly

Leisure Self

2/10

Poor

08 Aug 2025

Leona

This property has gone downhill since I last stayed in 2019. There were stains EVERYWHERE. On the curtain, on the bed runner, the carpet. There were brown stains on the grout in the bathroom and the bathroom hardware was rusted. The towels were haphazardly thrown on the bed and they were a dingy light grey color. It was obvious the towels were originally white. Even the key card had stains on it and looked like it's been through better days. I looked at a total of 3 rooms and they were all in the same condition. I could not book another hotel fast enough!

Leisure

8/10

Excellent

07 Aug 2025

Nathan

Clean, super convenient to shepherds bush underground station. It is just a little noisy due to being on such a busy road and so close to the mall.

Leisure Partner

8/10

Excellent

02 Aug 2025

Jayne

Handy little place.

Stayed before and the staff were just as pleasant last time as this. Steep steps over four floors make it not great for people with mobility issues but this wasn’t any trouble for us.
Clean room and bathroom. Small, quiet fridge in the room. Complimentary water and tea/coffee.
Excellent location for Shepherd’s Bush tube and overground. Westfield shopping centre with good amount of restaurants a two minute walk around the corner.

Partner

10/10

Exceptional

01 Aug 2025

Lisa

Would definitely book W12 Rooms again. Very friendly staff and quick service. Room was lovely and the bed was so comfortable. There’s a shop literally next door for all groceries, etc The tube is just across the road so it was perfect location for us going to Wembley to see Oasis. Thank you!

Leisure Family

10/10

Exceptional

21 Jul 2025

Emily

The rooms were cleaned daily and the staff went above and beyond for us.

Leisure Family

10/10

Exceptional

17 Jul 2025

Darryl

My favourite hotel in Shepherd's Bush!

5-star service from a 3-star hotel. Faultless!

I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.

Business

10/10

Exceptional

17 Jul 2025

Verified traveler

Feels like staying with family! Staff are lovely!

5-star service from a 3-star hotel. Faultless!

I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.

Business

10/10

Exceptional

17 Jul 2025

Darryl

Perfect stay every time!

5-star service from a 3-star hotel. Faultless!

I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.

Business

10/10

Exceptional

17 Jul 2025

Darryl

5-star service from a 3-star hotel. Faultless!

5-star service from a 3-star hotel. Faultless!

I always stay here when I'm in business. It is the best value hotel in Shepherd's Bush and the one with the best location - next to W12 shopping centre and cinema and Shepherd's Bush station and Westfield Shopping Centre. Staff are always lovely and sweet and super helpful, charming and polite. Fully recommend this charming, clean, stellar hotel.

Business

8/10

Excellent

15 Jul 2025

Taryn

Nice stay

The front desk was very helpful. The room was adequate and they let us keep our bags there when we arrived before check in, which was helpful.

Partner

8/10

Excellent

14 Jul 2025

William

Decent stay

The hotel was very well situated for transport links as it is a two minute walk from Shepherds Bush Underground, a five minute walk from the overground and an eight minute walk to Shepherds Bush Market overground. 15 minutes on the train has you in central London.

There are plenty good eating places nearby, there is a massive shopping mall around the corner, and it is only a 20 minute walk to the excellent Melody Whisky Bar.

The hotel itself is clean and tidy and the staff are friendly. The aircon was welcome in the heatwave when we visited keeping the room at a comfortable and cool temperature. The room is very compact so don’t bring your cat if you intend to swing it, but it is fine for a place to sleep. The mini fridge was also useful to keep some ice cold water to hydrate and cool down in the heat.

The one negative is that the area around the hotel is very noisy at night and the windows provide little to no soundproofing. This did result in some disturbed sleep as we stayed over the weekend when it was particularly busy and noisy. Triple glazed windows might be a good upgrade for the hotel (perhaps that is the reason it is wrapped in scaffolding).

Partner

10/10

Exceptional

13 Jul 2025

Richard

Great room only accomodation.

Small room only hotel. Room was very clean and well appointed.
Staff that I met were all friendly and helpful.
No lift in the building, so it may not suit some people, but other than that I have no complaints.
Excellent location if you are attending gigs in either Shepherds Bush or Hammersmith.
Central line tube station is right outside, so very easy to get around London.
Would definitely stay here again.

Self

10/10

Exceptional

08 Jul 2025

Jeffy

The space is excellent - its clean and functional. The rooms were a good size and it had almost everything we needed for a night's stay.

Leisure Partner

8/10

Excellent

02 Jul 2025

Álvaro

Great service. Clean.

Leisure

8/10

Excellent

30 Jun 2025

Roger

Great forvan overnight stay

Excellent room for the price. The air-conditioning worked well keeping the temperature pleasant on a very hot day. Also a fridge, hairdryer, tea making facilities and a safe in the room. The shower in the en-suite was fantastic. My only criticism is the bed wasn't as comfortable as it should be but even so I would recommend for an overnight stay.

Self

10/10

Exceptional

22 Jun 2025

Brendon

Conveniently located

Leisure Partner

10/10

Exceptional

19 Jun 2025

Michael

Very nice staff.

Business

10/10

Exceptional

11 Jun 2025

Julie

Close to underground, convenient area

Leisure Partner

6/10

Pleasant

05 Jun 2025

Tyler

W12 Rooms is a convenient place to stay in London. When we arrived, the reception staff were friendly. However, the building is currently covered in scaffolding and wrapped. If I'd known, I would not have booked.

You could not see out of the room. The room itself was quite small (a Deluxe room). The runner on the bed was filthy and unclean. It had stains and marks all over it. The room had a quick turnover and a quick clean. The amenities were minimal. The bed was uncomfortable and felt like a waterbed.

I probably wouldn't recommend unless you're staying for one evening in London.

Business_and_leisure Partner

8/10

Excellent

03 Jun 2025

Sona

Very good and convenient accomodation close to the centre. I especially appreciated the staff, who were very attentive, polite and helpful. The area offers many restaurants and shops, Westfield shopping centre, it's close to tube and railway.

Leisure Self

10/10

Exceptional

02 Jun 2025

Marc

Excellent hotel, very clean nicely decorated and comfortable

Business

8/10

Excellent

30 May 2025

Mary

Spotlessly clean, room layout was a little too quirky for my liking

Self

4/10

Poor

30 May 2025

Hamzah

Looks decent enough on the outside but lacked any creature comforts inside. One bottle of water and one sachet of coffee. The AC worked but didn’t let out enough cold air.

Self

6/10

Pleasant

30 May 2025

Adanna

Try carrying heavy luggage up flights of stairs without elevators or anyone to help! No early check in, ever, too.

Business Self

6/10

Pleasant

15 May 2025

Andres

Good location,many food choices, near publick transportation

Friends_and_family Family

10/10

Exceptional

13 May 2025

Verified traveler

Amazing

Amazing

Business

8/10

Excellent

06 May 2025

Verified traveler

Wonderful staff, only thing was the heating wasn’t working in the room unfortunately.

But very clean and amazing location

Self

10/10

Exceptional

29 Apr 2025

Maddy

Exceptionally clean, friendly staff and really convenient location. Only downside was that our room was on the top floor and only had a skylight so felt a little claustrophobic

2/10

Poor

18 Apr 2025

Bhavya swetha

AC wasn’t working the whole night and we informed the receptionist but none done very disappointed and our whole day was ruined because of the lack of sleep very very disappointed

Leisure Family

10/10

Exceptional

18 Apr 2025

Jessica

Was a great stay. Staff were wonderful. Extremely convenient location for access to the train (tube/underground), made traveling to areas of the city super easy. Mall is also right there! Rooms (or least mine was) considered small, perfect for a solo person or simple couple. Enjoy.

Leisure Self

10/10

Exceptional

15 Apr 2025

András

It's a cozy little place near Central line and the largest mall in London

Leisure Self