Name: Hotel Shepherd's Bush London
Address: 11-12 Poplar Mews, Uxbridge Road, London, W12 7JS, GB

10/10

Exceptional

19 Jul 2026

Julia

Little hotel off the beaten track, so clean and friendly, highly recommended, perfect for shopping at Westfield, bathroom was spotless, comfy beds with fresh linen, just perfect

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Elisabeth

You could not see out of the window, it was covered in plastic green stuff. The tv didn’t work on bbc 1 and England were on bbc1 at 2am in the World Cup!
For the price, I expected better.

Fridge was helpful and 2 bottles of water.
Convenient for the tube.

Self

8/10

Excellent

10 Jul 2026

YONGWEI

Very convenient location, next to Tube station. The room is big enough for 3 people with air conditioner.

Family_with_children

8/10

Excellent

10 Jul 2026

Michael

Modern small comfortable hotel with air conditioning. Next to tube station and market.

Self

10/10

Exceptional

06 Jul 2026

DIANE

We had the suite which was a pleasant surprise upgrade.
The hotel was easy to find, quite small but offered some where to sit and have a drink of you wanted inside or out.
The rooms were nicely decorated and the bathroom was nice, clean and a good standard.
The beds were comfortable with plenty of pillows. There were bedside lamps which were handy and charging points for your phone etc.

It had a tv and a seating area. A hair dryer was provided which was a nice surprise.

The air con was a huge success as it was very hot.
There was no breakfast Option but there was plenty of choice around it . Complimentary tea coffee etc and biscuits.

We would and will return and I recommend this hotel if you want a nice clean hotel in this area.

Everyone was very friendly and helpful which is always a bonus.
It was also good value for money in my opinion.

2/10

Poor

30 Jun 2026

David

‘Soundproofed rooms’ is misleading.
Very noisy hotel.
Pictures are very misleading
Bed extremely uncomfortable
Maintenance poor.

Gaps around doors and external windows that do not close properly mean this hotel is constantly noisy.

I stay in west London regularly for business working nights. I booked this hotel as my usual was fully booked due to a late notice job.
I booked due to the listing saying its sound proofed and various reviews saying its quiet.

The first room 107 has a window that doesn’t close properly and a mot garage directly outside the window so good luck staying asleep past 7am.

I was then moved to another room 01 behind reception as I was assured this would be silent (not the basement as they said) and spent the next 4 days getting almost zero sleep as the door by reception is slammed shut non stop all day (past 3pm). I appreciate cleaners will make noise during cleaning times but to spend all morning shouting to each other and slamming doors when signs on bedrooms clearly show ‘do not disturb’ staff were made aware of night works but that made no difference.
Also the manager or owner screaming at staff during the day was completely unprofessional.

dirt constantly falls out the bathroom vent that has never been cleaned.

This is a budget hotel charging way over the odds, I spent over £1000 staying and should have slept in my van I’d have got better sleep!

It’s bad that you can’t get refunds on terrible hotels Hotels.com need to check places listed

Self

4/10

Poor

25 Jun 2026

Joshua

Tiny rooms and AC was barely functioning. The noise level from other guests kept us awake all night.

Family_with_children

8/10

Excellent

25 Jun 2026

Claire

Great place for a heatwave staycation - the ac wasn’t working at first but someone came up straight away and fixed it. The area is noisy and quite busy but you wouldn’t really know it from inside :)

10/10

Exceptional

19 Jun 2026

Stuart

Nice AC, pleasant staff. Stocked bar

Partner

8/10

Excellent

16 Jun 2026

Anna

Friendly staff, very accessible

8/10

Excellent

13 Jun 2026

Paul

If you want a small convenient hotel in the heart of London this really fits a bill. It's not much to look at and doesn't immediately set back from the road. It's immaculately clean and the staff were friendly. It's right next to the market and tube station. You wouldn't visit the hotel itself - but as a base to start from, it's great.

Partner

10/10

Exceptional

28 May 2026

Donna

Lovely little boutique hotel right next to the tube station. Road was clean, beds comfortable. A/C was great as we were there durin heat wave

Family

2/10

Poor

24 May 2026

Philippa

Booked this hotel as emergency accommodation for my elderly father while my mother underwent emergency surgery at nearby Hammersmith Hospital. The booking was made in extreme haste and under considerable stress.

I fully appreciate that the booking was marked as non-refundable, and I acknowledged this when speaking to the hotel. However, given the circumstances, I asked whether they could offer a reasonable partial refund, for example, refunding 2 of the 4 nights booked, particularly as the room ended up being used for only one night.

Instead, I was offered a maximum refund of £80 from a £590 booking and given a condescending lecture about “terms and conditions,” with the implication that I should somehow be grateful for the gesture. The lack of compassion and basic humanity shown was honestly more upsetting than the financial loss itself.

To make matters worse, the room allocated to my elderly father had no window and felt incredibly depressing during an already difficult time.

I have no doubt the unused nights were likely resold, meaning the hotel profited twice while showing absolutely no flexibility or empathy toward a family dealing with a medical emergency.

I would strongly discourage anyone from staying here, not only because of the poor quality of the room, but because of the cold, dismissive, and deeply disappointing way we were treated.

10/10

Exceptional

19 May 2026

Patrick

The hotel is excellently located with friendly staff, lots of food options and transportation

Partner

10/10

Exceptional

15 May 2026

Bella

Nice little hotel in a great location, right next to the tube station and shopping centre.
The room was clean,hairdryer and toiletries provided. Air conditioner in the room.The staff were very welcoming and friendly. Would definitely stay again.

Friends_and_family Friends

2/10

Poor

10 May 2026

Amr

for a family room, we stayed in a room with our a window. Although clean and spacious, not having a window was not ideal. The location is not great, as youngsters smoking weed were hanging in front of the hotel. I won't book there again.

Family_with_children

10/10

Exceptional

08 May 2026

Camryn

Exactly what I needed for one night.

Self

8/10

Excellent

05 May 2026

Michelle

Clean room, good air con (wish it stayed on longer). Rug/carpets were a bit stained but otherwise clean. Comfy beds!

Friends_and_family Friends

10/10

Exceptional

04 May 2026

James

A wonderful hotel! Perfect location and everything you need when you are in your room. Very clean, comfy bed, lovely en-suite and a smart TV. Reception staff very helpful. 5 out of 5

Partner

6/10

Pleasant

27 Apr 2026

Elinor

Room is small with 2 covered over windows so no daylight. Nothing like the rooms in the picture. Thankfully we were only here for sleeping & not a relaxing time.

Partner

10/10

Exceptional

20 Apr 2026

Susan

Friendly staff. Literally right next to the Shepherds Bush Market ( both the market & the tube stop)
It’s a little noisy with the window open but you don’t come to London for peace & quiet!
Perfectly placed for our gig at the Shepherds Bush Empire.
Would stay again.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Lauren

Clean comfy room, well positioned for access to London. Surprisingly quiet giving its proximity to the tube line. Friendly helpful staff. Thank you.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Nicola

Perfectly adequate for a short stay. Welcoming and helpful staff. Clean and comfortable room.

Self

8/10

Excellent

31 Mar 2026

Timothy

Fine

10/10

Exceptional

29 Mar 2026

Tanya

Very helpful and friendly staff, felt very safe and welcomed! Lovely spacious rooms. Close to amenities.

Friends

6/10

Pleasant

29 Mar 2026

Julie

Noisy - Music and laughing until 3am.

10/10

Exceptional

21 Mar 2026

Tammy

Staff were lovely.
Great central location

10/10

Exceptional

18 Mar 2026

Neil

Perfect small hotel. Very ckesn, staff were welcoming and friendly. Great location, too.

Self

6/10

Pleasant

17 Mar 2026

Katerina

Website photos are a bit misleading making property look much more luxurious and bigger than it is but good hotel with comfortable beds great room temperature just only one towel was given for two people so a bit more attention to details also no lift…

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Ian

Great little hotel in a great location

10/10

Exceptional

07 Mar 2026

Peter

I used this hotel for a 1 night solo stay visiting Television Centre and it was perfect.

My room was in the basement with no windows (I knew this in advance) but came equipped with air con, kettle with tea, coffee and biscuits, ensuite with soft towels and good quality toilet roll and good WiFi (I streamed Formula 1 no problem).

Staff were friendly and there was a small bar if you wanted drinks or snacks. Also a water dispenser. No breakfast is available. Everywhere was clean.

The location is excellent, directly opposite Shepherds Bush Market and next door to Shepherds Bush Market tube station which is on the Circle and Hammersmith and City lines. It's also a short walk to Shepherds Bush tube station on the Central line.

Television Centre is a 10 minute walk away and the Westfield Centre less than that.

There is a huge variety of shops and restaurants right by the hotel.

For what I paid in London on a Friday night (albeit in March) I thought it was brilliant.

Self

8/10

Excellent

02 Mar 2026

Kandra

It was adequate place stay close to where I needed to be for workshop. Reasonably priced, clean and staff were very friendly and attentive.
But it was very noisy at night with people on the streets and mostly with rumbling trains going by.

Self

10/10

Exceptional

01 Mar 2026

Heather Margaret

Clean room, very reasonable price and staff were lovely.

8/10

Excellent

26 Feb 2026

Susan

Staff very courteous throughout my stay. Room was clean & as described on the website.
Excellent location!

Self

8/10

Excellent

24 Feb 2026

Thomas

.

8/10

Excellent

13 Feb 2026

Maura

Clean room staff is friendly and we are so close to shops underground station busses

Partner

8/10

Excellent

29 Jan 2026

Aidan Ezra

convenient location, clean rooms and linen

10/10

Exceptional

28 Jan 2026

Hugh

Great staff and nice room

8/10

Excellent

24 Jan 2026

Jamal

Clean and comfortable room. Attentive and friendly staff. Good value for the area. Will stay there again.

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Zer-esgi

Everything is well cleaned and the receptionist was nice guy, absolutely 5 star.

10/10

Exceptional

10 Jan 2026

John

Room spotless. Presented exactly as described in booking. Staff very pleasant. Hotel directly next door to tube station so travel to Central London on NYE was a breeze. Excellent price for NYE.

Leisure Self

6/10

Pleasant

30 Dec 2025

Briawna

For starters the manager of the properrty could have been more professional. The staff should not sleep on the lobby couch at night. Also, they did NOT know anything about london and told us as visitors to Google. WHO DOES THAT?! It's their job to know about the area. Second, the hotel images of the surrounding area is very misleading. Its the trashy place i've ever seen. Last, the cleaning lady of Friday is very nice!

Business_and_leisure

4/10

Poor

27 Dec 2025

Simon

The lift wasn’t working, the hotel is literally next to the trainline (nothing in the description). Loud (single-glazed windows).

Self

10/10

Exceptional

26 Dec 2025

Hannah

Lovely stay in this hotel, would definitely use again for a London trip with the family. Super comfy beds, pillows weren’t so good but then I am fussy with a pillow lol

Friends_and_family Family

8/10

Excellent

22 Dec 2025

MRS SUZANNE

Clean room and bathroom

Partner

6/10

Pleasant

18 Dec 2025

Denice

Decor plus bathroom amenities nothing like what is on the current website. When raised with staff, l was told that the website has not been updated. Therefore I assume the current photos were under previous owners/management and they have cut back.
USB port behind the TV and not easy to get to
TV was not 45 inches but much smaller
Bathroom was more like a cloakroom

It was a good size room, with a decent shower and fridge.
Frosted windows so no natural light in the room
I am disappointed and would rather it a 3* Hotel

Business_and_leisure Self

4/10

Poor

14 Dec 2025

Michelle

Cons-

Dirty, out dated, some staff members were rude. Loud - you can hear the train, people talking in their rooms and hallways.

The place is literally next to the train station and shares an alley way with another building - random people walking behind you to walk through it.

Neighborhood not the greatest at night - stores getting robbed, man throwing bottles to different parts of the streets and panhandlers.

Pros-
Price
Accepts dogs
Convenient to train station
Good food in neighborhood - Turkish, Jamaican, Korean and Indian.
Two cafes - safe and clean to enjoy great drinks and conversations
Near Lidl and an 9 minute walk to a nice mall
Quick walking distances to theaters

I wouldn’t go back nor suggest to stay with young kids.

This place serves for a quick stay with pets or as a group for safety purposes.

Business Partner

8/10

Excellent

14 Dec 2025

Shereen

The only thing I would say there should be a bottle of water in the fridge for guests.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Daniella

Yes

Business

4/10

Poor

14 Dec 2025

Usman

Squeaky beds. Dirty carpets. Smell in room

8/10

Excellent

10 Dec 2025

Iesha

Good value for what you pay for

Leisure Partner

8/10

Excellent

10 Dec 2025

Warren

Very clean

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Joseph

Excellent location room and service, would highly reccommend

Business Self

6/10

Pleasant

02 Dec 2025

Ben

Overall stay was alright. Staff were friendly and helped me with the room key when it stopped working
Upon entering room, I noticed the bathroom was missing a handle on the outside and the inside handle was barely hanging on.
The air conditioning was also broken.
Walls and ceiling aren’t very thick so you can hear people walking above you and people in rooms next to you

Leisure Partner

8/10

Excellent

23 Nov 2025

Eugene

Very well located, 30 second walk from Shepherd’s Bush Market station.
Nice check in.
Functional room, small, small bathroom so limited space.
Miniature bathroom sink meant water went all over the floor when doing anything.

One bathroom towel had a hole in it. Tea & coffee in the room, tv and a safe and a fridge so well equipped but no iron.

Nice to have a (very small) hotel bar to get a drink or crisps at reasonable prices but realistically nowhere to sit and enjoy it.

No food or breakfast options but in that part of London, you don’t need it- so many options in the area.

Dog friendly so would totally recommend.

Partner

10/10

Exceptional

17 Nov 2025

linda

Excellent find, right next door to Shepherds Bush Market train station, across the road from the market and a 3 minute walk from Shepherds Bush Empire (we were attending a gig).

The hotel staff are friendly and helpful, the reception is manned throughout the night, there is a small bar

We would definitely use this hotel again ( I would ask not to be allocated rm1 which backed onto a closed courtyard which housed extractor fans so the towels and our clothes when we left smelt of cooking fat) as it is perfectly situated in a vibrant part of the area, with everything you need.

Excellent food at The Defectors Weld

Leisure Friends

6/10

Pleasant

16 Nov 2025

Marco

The room was OK but for sure not for that price. One of the towels wasn't very clean and in good condition. There were some damages in the shower that for.. thstpprice...

Self

8/10

Excellent

12 Nov 2025

Paul

Staff was kind, amenities we're fine. Just a drafty window, and my room was closest to the station so a tiny bit of \"city noise\" but honestly, I slept fine.

Leisure Self

6/10

Pleasant

08 Nov 2025

Richard

Not sure why but I want to give this place a positive revue! …There was a dripping leak in the pipes about my showe, which drips from above when I showered…Plus the pillows are horrible and have been for a decade…But otherwise a great, value place to stay near Westfield…Just bring your own pillow and earplugs.

8/10

Excellent

03 Nov 2025

Elena

Most comfortable bed!!

4/10

Poor

31 Oct 2025

Gurpal

The quality of the room was terrible. There was corroded lights in the bathroom, there were dents in the wall, there was blood on the bathroom tissue roll!
Extremely poor standard and hygiene.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Darren

The room was very clean with updated ensuite. Very comfortable bed and excellent value for money. Staff very polite.

Leisure Self

10/10

Exceptional

04 Oct 2025

Christopher

Hotel cheap and cheerful. Tidy enough but a little dingy. Done the job and right next to tube station which was handy

Leisure Partner

10/10

Exceptional

03 Oct 2025

Craig

This was a great little hotel that had everything and was so kind. The room they had wasn’t ready and moved me to a different room which they claimed didn’t have any outside noises from the street, and they were 100% it was so silent it was enjoyable. The bed was comfy, and the small space was perfect for the room, the bathroom was also a nice, clean space. Their customer service from my one night there was great, lots of choices on the drinks bar. It was a great short stay location

Self

10/10

Exceptional

26 Sep 2025

Steven

For the price, this is a great hotel.
Comfy king size bed, working flat screen TV with all the apps, good shower, a desk to work from.
Would stay here again.

10/10

Exceptional

08 Sep 2025

Eriane

Staff was very friendly and welcoming. The room that we booked was very spacious & the beds! No lie, it's the comfiest we have ever laid on 😴 my friends and I only got to stay overnight but if ever we come again to the city, we'll surely book this hotel. Highly recommended 💯

Leisure Friends

6/10

Pleasant

06 Sep 2025

adnan

area was too noisy , eight next to train station train pass every 5 min from 6 am to 12 midnight can hear it loud in the room.

10/10

Exceptional

04 Sep 2025

Christine

Great place in convenient location

Staff were friendly and helpful.
Handy location.
Room exactly as photos which was great.
Good shower, room had lots of features ( safe, fridge, kettle).
Pleasantly surprised at accommodation!

Friends_and_family Family

4/10

Poor

04 Sep 2025

Pasha

Terrible idea

The room was terrible! No window, dirty carpets, dirty sheets. The staff were very unfriendly specially night staff. Area is dodgy and even though by the tube station it’s very uncomfortable. If I didn’t have a dog I’d never stay here and don’t recommend to anyone.

Self

8/10

Excellent

03 Sep 2025

Melissa

For the two nights we spent, it was just fine. The room was quite small, a bit noisy as it is literally at the train station. Staff was attentive and welcoming.

Leisure

10/10

Exceptional

30 Aug 2025

Angela

Chap in reception was super helpful and friendly. Room and other hotel facilities were spotless

Friends_and_family Friends

10/10

Exceptional

28 Aug 2025

Holly

Nice hotel

6/10

Pleasant

17 Aug 2025

James

bathroom door and skirting boards were chipped and need a coat of paint, the room was very very small and strangely laid out. Comfy bed and a decent shower though

Self

10/10

Exceptional

16 Aug 2025

Ahmad

Great hotel in a great location

Nice hotel in a great location with market nearby and plenty of great food options. Also literally round the corner (15 metres) from the tube stop to get to the centre.

Comfortable beds & rooms with good air conditioning. Clean bathroom.

Partner

10/10

Exceptional

14 Aug 2025

Seth

I was looking for a good value option for a short stay in option and this place delivered. It was key for me to be able to rest and sleep, which was achieved. The bed was comfortable and while being literally right next to the tube station, it was perfectly quiet which was very welcome.

The staff were super accommodating, stored my luggage, and were just very friendly.

Leisure Self

4/10

Poor

24 Jul 2025

Wai Kit

Literally right next to the station. But the neighborhood is pretty bad, and very hard to park and offload if you travel with a car. The staff was nice enough to let me park at the front overnight though.

Our room was in basement and doesn't have any windows. No ventilation in the room except a pretty weak AC. The loft was out of order and it was inconvenience to the elderly and when you need to carry your belongings with you.

Overall the staffs are friendly and supportive but the amenities and location are not up there

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Nancy

We enjoyed our stay at Hotel Shepherds Bush. It was very clean and staff were extremely nice. The hotel is ideally located adjacent to the tube and across the street from some phenomenal falafel. The first room we were shown was below grade and had only a small window through the ceiling to daylight, which set off a bit of claustrophobia in our party. Staff were understanding and moved us to a main floor room that had a window (not operable, as far as I could tell, but it was enough to ease claustrophobia). Overall a very good stay.

8/10

Excellent

17 Jul 2025

Verified traveler

Nice and relaxing stay. Tucked away and quiet.

Amazing hotel. Freshly decorated. Very nice stay.

Business

8/10

Excellent

05 Jul 2025

Tracey

Good find

We were pleased with this hotel. Julia on reception was great, she gave us a bottle of cold water while we waited for our room to be cleaned. She was very friendly and informative.
The room was small but it had everything we needed, bed was comfortable and clean.

Partner

6/10

Pleasant

29 Jun 2025

amy

Overall the stay was pleasant, we were only booked for one night so the room we had (4 people sharing) was ideal.

At night the property was nice and quiet however in the morning due to us being in the basement area of the hotel it was very noisy above, you could hear all movement above us. Also the plumbing was very noisy so flushing the toilet in the night was a concern for waking others in the room.

We were also surprised to find a member of staff letting themselves into our room at around 0730 which woke us all up.

I would stay here again however i wouldnt want to be in the rooms downstairs

Friends

10/10

Exceptional

28 Jun 2025

Lorraine

My Lovely London Stay

The hotel is superb. Very accessible to the tube station which is Shepherds Bush Market Station. As soon as you get off the station, turn left and you're there. Very clean and the room I booked was just right for our family of 4 adults. A/C is really good, just what I wanted. The only downside is that you can hear the guests from the corridor when they are going into neighbouring rooms. But in general, the location is good. About 15-20 minutes to King's Cross Station. The staff are all excellent and friendly. It was far more worth the price.I would definitely stay again.

Friends_and_family Family

6/10

Pleasant

26 Jun 2025

Allan

Very good location matching that requirement. Reception staff pleasant and helpful. Although generally clean it was a basic room smelling a bit of damp or poor ventilation. (Room was at back of hotel and while on same ground level as reception seems to be a basement at back.) Shower didn’t drain properly, no plug in sink, no iron or ironing board although rooms should apparently have them. Perhaps I was unfortunate with the room but although a budget hotel still seemed overpriced for what was delivered.

10/10

Exceptional

25 Jun 2025

Angie

Cobbles were difficult for my friend with a walker. Lift out of order but they upgraded us to a king room on ground floor so we could be near each other. Extremely friendly and helpful.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Kyle

The staff were super friendly from check-in to check-out, sociable and helpful.

As for the room, it’s good and had great air-conditioning.
Is a bit small but to be expected for London and the price we paid. The soundproofing was excellent as we were a bit concerned about hearing trains, but didn’t hear a thing and was a good nights sleep. Bathrooms are clean and do the job fine. Again a bit small but nothing drastic, was a great stay.

Still well worth it with an excellent location next to a tube station and also opposite shepherds bush msrket station. Would stay here again

Partner

10/10

Exceptional

20 Jun 2025

sheila

We stayed in this hotel in 2022, and enjoyed it then, so that's why we went back we had the best time again at this hotel, it definitely ticks the right boxes for,, excellent service,, cleanliness,,and comfort, A massive Thankyou to the Staff for making us feel so welcomed, we will definitely come back, great central location for plenty of eating places and nice bars and restaurants,, we would definitely Recommend the Shepherds bush hotel and it's surroundings to all.

Partner

10/10

Exceptional

19 Jun 2025

Katalin

Excellent location ,24 hours reception ,amazing staff :)

Leisure

4/10

Poor

31 May 2025

william

There were dog barking in one of the room. The building looks rough

Friends_and_family Friends

10/10

Exceptional

24 May 2025

Coby

We stayed here for 1 night for a concert at the near by O2, it is the perfect location. Right next to the tube stations, but not too close you hear the trains, great!

Leisure Partner

10/10

Exceptional

07 May 2025

Dan

Incredibly friendly and helpful staff. Room did everything that it needed to do. Would’ve been good to have a lamp in the room, as it was a basement room so no natural light - and the ceiling lights were a little overbearing. All round great hotel tho! Surrounding area isn’t the best, but that’s no fault of the hotel.

Business_and_leisure Self

8/10

Excellent

01 May 2025

Neomi

Amazing

Partner

6/10

Pleasant

30 Apr 2025

Daniel

Ok but not great

The room was clean and the ac worked well. The room felt a bit small but this is likely because of the layout. For one or two nights it would be ok but not much longer.

The main downside was the smell in the bathroom in the mornings. It was as though there were no traps in the drains allowing all the sewer gases into the room.

Partner

10/10

Exceptional

30 Apr 2025

Rosalind

Great clean hotel behind Shepherds Bush Market tube station and opposite the market. Helpful staff. Quiet. Good sleep. Very affordable. Access for me on my foldable mobility scooter was difficult so we used the side emergency door with a step up. Accessible room on the ground floor and really good with walk in shower etc.

Leisure Family

6/10

Pleasant

24 Apr 2025

Verified traveler

Nice little stay!

The hotel room was in need of a little tlc, iron burn mark on the carpet, and didn't smell very nice. Bathroom was clean and beds were also clean. Location was good staff were friendly.Just need to take care of the little things and would be the perfect stay!

Friends_and_family Family

6/10

Pleasant

20 Apr 2025

Lisa

Not bad but wouldn’t book again.

The hotel was in a good location right next to the underground, you could hear the trains with the window open but not very loudly. The bed was quite comfortable and the room was tidy. The main issues we had were the smell of damp in the room which you could see was in the carpets as there were two large damp patches, the bathroom also smelt very damp although relatively clean. Also you could hear the room doors clearly opening and closing when people returned at night as the corridors were compact. Also there was no lift we could see which didn’t impact us but it might be good to know for others.

Partner

4/10

Poor

24 Mar 2025

Samantha

It’s rundown. Mattress was terrible. Too hot. Very loud. Lift broken. After my first day my key did not work.

Self

10/10

Exceptional

07 Mar 2025

Hailey

Mum & son overnight for a gig

Brilliant central hotel. Rooms clean comfortable, with everything needed. Good stocked bar and decent prices.
Staff were great. Early check-in aswell because our room was ready.

Highly recommend 👌

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Kieran

Lovely

The room was lovely and had everything you’d want and expect for an overnight stay. It was very clean and comfortable.

Self

8/10

Excellent

21 Feb 2025

christopher

Great location for the Shepherds Bush Empire and surrounding bars etc. surprisingly quiet for
London. Clean and tidy. Only negative really is the mattresses could be a bit better quality, but generally a good stay for a good price

Leisure Partner

4/10

Poor

29 Jan 2025

Robert

Dungeon

Basement room, with only a tiny skylight window, with no shade, felt like a dungeion, tv didn't work despite numerous complaints and failed attempts to fix

Friends_and_family Family

6/10

Pleasant

03 Jan 2025

james

Decent stay

The room was below ground with no fresh air. Had a strong smell of bleach when entering. Room was clean and shower was very good. Location is very good.

Friends_and_family Family