Name: W6 Hotel Hammersmith
Address: Glenthorne Road, 38-40, London, W6 0LS, GB

2/10

Poor

15 Jul 2026

Adam

We booked a family room at W6 Hotel Hammersmith for late June/early July 2026 with our infant and 12-year-old. The W6 Hotel experience was likely the worst we have ever had (and we've stayed in London several times in budget-friendly properties, no complaints).

On arrival the basement room was so dirty, smelly and unliveable that we left after only five minutes and moved to a Holiday Inn for the night. Staff promised the advertised nicer family room would be available the next day (the pictures shown on Expedia certainly weren't our experience). The replacement room was only marginally better — still dirty enough that we had to clean it ourselves.

The baby crib was expired, had no base or support, nor was there a mattress. It was completely unsafe and dirty. Our baby rolled off the adult bed the first night, forcing us to make a makeshift floor bed. I slept on the floor for the two nights we stayed.
We checkout out four days early, and a staff member was apologetic and promised we would not be charged for the remaining nights. The hotel later refused to assist Expedia, but Expedia refunded the full amount on their own.

This property is falsely advertised as family-friendly. The crib alone is a serious safety hazard. Strongly recommend families with infants avoid it. We have since filed a complaint with the local health authority.

Family_with_children

6/10

Pleasant

09 Jul 2026

Itgel

This hotel there is no air conditioning rooms, the window opens very small. The room gets hot and there was no fan when we requested. Other than that close to subway and mall . No breakfast and wasn’t as clean, there was some hairs on the bed and dusty.

2/10

Poor

27 Jun 2026

Tim

Worst place I’ve ever stayed. It was filthy. The address is hard to find and then I was walked to a dirty basement room that was disgusting and falling apart. This is nothing that was listed online.

Self

2/10

Poor

21 Jun 2026

Phil

Room wasn’t in the hotel, it was in a nearby house. The building was in very poor condition and dirty. Piles of dirty laundry at the bottom of the stairs. Very shabby overall. Bed was very uncomfortable and no mattress cover, just a sheet. Location was good but that was the only positive. Definitely would not recommend.

Partner

2/10

Poor

26 May 2026

Tashana

Safety is number one priority but it’s not here.

I got woken up by people talking by my room, I got woken up again by the tv turning on by itself and then I got woke up again at 3am because a random man knocked on my door. He said he’s girlfriend cheated on him and was asking to stay in my room as his room was next to mine. I felt trapped in my room as there’s no peephole to see if he was genuine or lying and maybe had someone else with him. As a solo woman the safest thing to do was not open the door or leave as things could have gone south. Not only that but he kept coming back and standing/sitting outside the door. I called the receptionist and asked they make him leave but I don’t think he did as he came back twice. In all my years travelling I didn’t feel safe at all. I didn’t go back to sleep until after 5am and I had work the next day.

It’s a real shame because I wanted to book the same place again for the following week but until they step up their security game it’s not safe. The main door was wide open when I got back after 11pm and there’s no cameras. Had there been cameras they would have spotted him hanging around the building.

Self

2/10

Poor

17 May 2026

Hannah

Absolutely not a 4 star hotel and not at all like photos show! Tatty, in need of a total refurbishment and not at all suitable for families with children. Booked a twin room for a mother and 10 year old child, and was put in a dingy basement room which felt unsafe and unsettling. Unfortunately we were adjacent to a neighbouring room of young people partying, shouting/laughing, coming and going banging doors, playing music and arguing until around 4am. Reported to night staff via email (11.45pm) and phone (02.38am) who had a word on each occasion, but nothing changed with volume/disturbance and we got less than 3 hours sleep. Really disappointing and would not recommend.

Friends_and_family Family

2/10

Poor

26 Apr 2026

vincent

We were taking off premises, in an alley, in a basement room. They odor at entrance was discussing, there was mold in every corner, holes in the floor.

We left and ask for a refund immediately,
AVOID AT ALL COST.

Partner

8/10

Excellent

24 Apr 2026

Deborah

Great location and had everything in the room. The floor could do with a clean

Self

8/10

Excellent

16 Apr 2026

lyn

Very lacking in cutlery and crockery which as we were only staying one night wasn’t a problem, however if you were staying longer it could be.
Very clean and beds were comfortable.
Lots of shopping and restaurants within 5 minutes walk.

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Richard

Good size room but nothing like the photos online, not the cleanest either but was handy having kettle, toaster etc

Leisure Family_with_children

4/10

Poor

03 Jan 2026

Jennifer

This is definitely not worth the star rating that it said it was...I would say absolutely no higher than 2 stars (at best).
The only saving grace was that the sheets looked clean, and the bed was relatively comfy (and that we were only there for 1 night)!!

Partner

2/10

Poor

22 Dec 2025

Sarah

Was nothing like the booking page on Hotels.com.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

tom

Everythings on the doortep. Lovely building and kind staff. A little old and dated but still definitely worth the money! Would have been lovely to have had more pillows.

Partner

2/10

Poor

17 Dec 2025

Gabrielle

Damp and very cold room

Business

2/10

Poor

15 Dec 2025

Steven

The photos of the hotel are nothing like what I was expecting absolutely awful

Partner

2/10

Poor

07 Dec 2025

Sanjay

This rates as the worst hotel I have ever stayed in. The photos on Expedia and their own website bear no resemblance to the current condition of the rooms. I was booked for two nights but on the second night decided to drive back home in the middle of the night. The bed and mattress were so worn, that I could not sleep, to compound things, there was no hot water in the morning, so I had to have a cold shower. I informed reception about this who assured me that they would rectify this. After my return to the hotel on the second day, room service had not cleaned the room , again I informed reception, who informed be that they don’t service the rooms everyday, despite their website advertising room service. At this point I had had enough and left the hotel. I was not expecting a luxury apartment but this hotel does not get even the basics right
1) Poor Bed and bedding
2} Poor shower bathroom with broken fittings and no hot water.
3 Dirty room surfaces were not cleaned and floor was not vacuumed.
4) No daily room service
AVOID THIS HOTEL!

Leisure Partner

6/10

Pleasant

25 Nov 2025

Patrick

Shabby but warm, dry and secure. Bed was ok. You get what you pay for.

Self

4/10

Poor

22 Nov 2025

Fiona

Staff were not on reception.Elsewhere with another customer when we arrived Polite enough but appeared very stressed and rushed. The room/ studio was not as expected. It was in another building around the corner from reception.The room was cold heating radiators did not work. Very old cables looked unsafe. The kitchen was like a cupboard it had old glasses and grubby cups. Poor facilities. Room was not as described and far from photos on the Hotels App. The windows were wet from condensation. The bed was old and dusty with no mattress protector the mattress very stained. There were no sink plugs non for the bath either!! Chipped old bath. Someone else’s “ snot” on the edge of bath. ( I can provide photos) Shower head partly blocked with silt. Mildew behind taps. Dirty toilet brush full of paper. TV didn’t use but there was no remote to switch it on and there was layers upon layers of dust behind it. The fridge was noisy all night old with dirty shelves. I could continue this “box” I refrain from calling it a room / studio was just awful. I can provide photos for all mentioned and more. I would have left but we were on a schedule with no time to find anywhere else - it was a Friday night. Ideally should have walked away or asked for a refund but circumstances after a long day did not allow. Please do not use this place especially if you have asthma it could cause a flare the facility is a Petri dish of potential illness Can NOT recommend NOT NO NO - run away!!!

Partner

10/10

Exceptional

12 Nov 2025

amelia

Love the location friendly staff

Friends_and_family Friends

6/10

Pleasant

27 Oct 2025

Andrew

Bathroom had several areas that weren't clean, the room in general was dusty and dirty. Lots of damaged cupboard doors in the kitchen and poorly equipped

Self

2/10

Poor

22 Oct 2025

Balraj Singh

Look elsewhere

Business Self

10/10

Exceptional

20 Oct 2025

Les

The kitchen was convenient and in a great area with access to plenty of shops, restaurants and bars

Business Partner

2/10

Poor

16 Oct 2025

Heather

The room we stayed in smelt strongly of damp and was mouldy. The bed frame and mattresses were clearly mouldy. Bathroom hadn’t been cleaned properly and the floors were filthy. There was disturbance from the neighbouring room consisting of a non-guest accessing the hotel and yelling outside the neighbouring room, we didn’t feel safe because of this and called front desk who were very helpful and did they’re best to solve the situation but not much could be done. Pictures on the website do not reflect the actual accommodation, Wouldn’t recommend not worth the price.

Friends_and_family Friends

4/10

Poor

12 Oct 2025

Thomas

I have to say that the room in this hotel was nothing like the photos they have shown, I’m not sure which hotel that was but it wasn’t ours. The room did not feel clean, the sink was blocked and we booked the room for 2 people and were left 1 cup for coffee.
The location of the hotel was good, only about 5 minutes walk away from the station which, unfortunately, we were only too happy to make on our last day.

6/10

Pleasant

30 Sep 2025

Joanne

The light was broken.
A kettle would have been good.

6/10

Pleasant

03 Sep 2025

Justin

Not the best

First room was dirty. Spoken to reception staff and was changed to another room. Comfortable night sleep within short walk from tube station and also the Eventim Apollo

Friends_and_family Friends

6/10

Pleasant

31 Aug 2025

Cleve

This is a good place

Leisure Family

2/10

Poor

24 Aug 2025

Verified traveler

Nothing like the photos. No AC, very dirty.. I got sick because of there cleaning chemicals. They leave windows open to mask the smell. I would not recommend using them.

Partner

6/10

Pleasant

08 Aug 2025

Ian

Just OK

The room we had (upstairs) was adequate for our needs - 2 single beds, bathroom, fridge. The shower was small, but ok - except on the last morning when there was no hot water. The room was quiet, except when other guests were walking nearby. The whole room was pretty shabby, dusty and not exactly sparklingly clean.

Friends_and_family Friends

6/10

Pleasant

01 Aug 2025

Martin

Basic but feels cheap

Room was mostly okay, but felt andvsmellee damp. Furniture, mattress, and fittings look and feel cheap.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Barbara

There was no electricity, it hadn’t been cleaned, the shower wouldn’t turn on, the bed was too low, the room no working television. The staff were not accommodating and nothing was right about our stay. Apart from the location.

Leisure Partner

2/10

Poor

16 Jul 2025

UKJ

We originally booked a 2 nights stay at W6 Hotel Hammersmith, with check-in on May 30, 2025. Upon arrival, we were given a basement-level room, which was extremely disappointing. The entrance to the room was cluttered with piles of used linens collected by housekeeping. Then, the room inside had peeling paint on the walls, the bed and furniture were dirty, and the bathroom ceiling was also peeling. The sink and bathtub drained very slowly.

Our family had a very difficult night. The room faced a main street with heavy noise throughout the night, and we doesn't close the windows due the hot weather if close not fresh air for us to breathe. We had complained to the hotel staff that night, but they said no other rooms were available. With no choice for us stayed the night, but we barely slept at all.

The next morning, we spoke with the hotel manager and were given a different room on the first floor. However, the situation was not much better. The new room also had peeling paint and was not clean. At that point, we decided to leave the hotel immediately and contacted Hotels.com to request a refund for the second night.

The W6 hotel has replied to hotel.com on 2nd June 2025, that they can refund the 2nd night's staying fee. Unfortunately, even after more than a month, the hotel has still not processed the refund as promised for that second night. To make matters worse, when I called the hotel later to follow up, they claimed they had no record of our stay.

Friends_and_family Family

2/10

Poor

09 Jul 2025

Michele

HELL ON EARTH

HORRIFIC - stay anywhere else. Sleep in a tent in the park - would be better than this hotel. A deluxe twin room with kitchi ette is a major misrepresentation- see photos. This room was filthy and hadn't been cleaned for at least 6 months if ever. It was full of mold, had loads of black flies and even slugs in the room. The toilet seat was broken the tv didnt work. The kitchenette was a plank of wood with a load of knives thrown on it - not even in a drawer, 1 plate 1 cup and a moldy fridge with dried milk in the door. The 'city view' was a wall in a basement. DONT GO NEAR THIS PLACE. i tried to change my booking but hotels.com were no help. I will be going to trading standards as this is complete misadvertising. Below is my receipt for what they said id booked and the other pictures are what we got

Friends_and_family Family

2/10

Poor

07 Jul 2025

Emily

AVOID THIS HOTEL AT ALL COSTS.

I’ve stayed in countless hotels, and W6 Hotel in Hammersmith is hands-down the WORST I’ve ever experienced. I read the bad reviews and stupidly thought I’d give it a chance because of the photos and the location. Biggest mistake ever.
•There’s mould everywhere.
•The bed was filthy.
•The whole place feels disgusting and neglected.

I honestly think the good reviews are fake because there’s no way anyone could rate this dump highly. Do yourself a favour and spend a bit more money to stay anywhere else. This place is a health hazard and a complete scam.

Leisure Partner

8/10

Excellent

03 Jul 2025

Patricia Marie

We liked that there was a microwave and refrigerator/freezer. A/c was great with the hot weather. Close to the tube and downtown. Bikes for rent. There was an issue and staff were responsive and took care of the issue.I

Leisure Friends

2/10

Poor

09 Jun 2025

Samuel

This property was dirty, tired and dated.

There was no staff at the desk when checking in.

When a member of staff did arrive he acted as if we were an inconvenience.

As we walked to our room the whole property and particularly it's carpet and walls were dirty. There are holes in the wall and marks where paint is either peeling or scraped off.

The room was the same, dirty and poorly maintained. We had a kitchenet with holes in the counter top. Scrapes on the walls, and the bed smelt slightly of bleach. (Not to mention the bed was two singles slided together)

There were hairs in the shower and bathroom when we had arrived and marks on the toilet. The floor had clearly not been cleaned and had broken tiles, and a hole in the wall.

The window too was dirty and random splots of paint on the floor, walls, and door, as if to cover up marks. Frankly I would have like to have told the staff, but as we checked out the staff member gave us a grunt and didn't bother to ask how our stay was.

This was a disaster of a hotel, as as someone who's worked in the catering industry I know how hard some people work. The owners should be ashamed of the product and service they deliver.

Leisure Partner

2/10

Poor

08 Jun 2025

Megan

Disgusting executive studio

I booked an executive studio and nothing was executive about the stay. Completely run down room, dirty and nothing worked correctly. In a kitchen cupboard it seemed to be 'lost property' as there was dirty boxershorts, socks and a wash bag left to our delight. The bedroom smelt of poo when we walked in, the bedroom door was literally a wardrobe sliding door and the ceiling over the shower had clearly caved in and they had pinned a floor tile to the ceiling... very executive! The bed hadnt even been made properly, there was no mattress protector on the mattress, the metal frame and white headboard were filthy so we actually wiped these ourselves. The blanket and cushions on the bed were stained and filthy too.

Only good thing about this property was how close it was to the Hammersmith Apollo. I wouldn't ever stay here again!

Partner

8/10

Excellent

03 Jun 2025

Andrew

Nice room, exec studio. Everything you need for a short stay and to get your head down as a single bloke on his own visiting friends.

Self

6/10

Pleasant

01 Jun 2025

Mark

The staff were very helpful but some amenity faults such as in first room shower leaked into floor below so we were not able to use shower in the room. They provided another room for additional nights however shower in that room was very difficult to get water to temperature you could shower in.

Leisure Family

8/10

Excellent

18 May 2025

Maria

W6 is located in a great area, staff was friendly. The property is tired and would benefit from renovation, no elevator so a challenge with the luggage.

6/10

Pleasant

15 May 2025

Luke

Property is reasonably priced and clean, tidy and in an ok state of repair. For the price point its better than some other places I've stayed at this level.

Business Self

6/10

Pleasant

11 May 2025

Sara

Fine for a night or two

Good location, and the hotel smells amazing, but the room wasn't properly cleaned and the decor needs an update. Staff were so friendly and helpful.

Business

2/10

Poor

05 May 2025

Verified traveler

DO NOT STAY

DO NOT STAY HERE

Photos do not reflect the rooms. Filthy marks all over the walls and doors. Cracked tiles and work surface.

Paper thin walls and noisy all night. No phone in room to get assistance and TV did not work.

Room had not been cleaned before I checked in. Asked for it to be cleaned when I went out and the cleaner rolled her eyes... They then cleaned up a bit in the bedroom but nothing in the bathroom.

Have not responded to complaint I made.

Friends_and_family Family

6/10

Pleasant

05 May 2025

Julie

Average stay, in need of a re do in hotel

Average stay, hotel room was ok to lay your head down in a good location. Property old and run down, in need to a re do. Wi dow seal's broken, holes and dents in places and a sink that wouldn't drain correctly.

Hotel contacted us to say we were unable to have you stay due work within the hotel and offered us a new location but we were unable to this offer due to location.

Informed the hotel of this and never received any further communication on it, messaged and rang a few times but was ignored. Thankful hotels.com rang and spoke to hotel and sported it out.

There was no work being done around or in the hotel at the time we stayed there, so not sure why they told us we couldnt stay but then changed their mind

2/10

Poor

20 Apr 2025

Basma

The staff was unprofessional and the home service never came. Even though I asked them and they said \"yes of course\" they were just lying. And when complaining about it they said 'sorry we forgot '

Leisure Partner

2/10

Poor

12 Apr 2025

lisa

HOTEL FROM HELL!

Do not stay here! Got to the hotel, then taken around the corner to another building, which we thought was strange. Firstly, thought the room had an odour about it, so opened a window, only to find it was broken, and didn't shut or lock.There was no kettle or cups, we had to go to the other building for these! There was a hob, cupboards sink & tv in the room, all filthy, tv was melted underneath, and hob was broken and unsafe, dirty beyond belief, microwave the same. The bathroom was absolutely disgusting, not cleaned at all, dirty sink toilet & bath/ shower, mould & dirt everywhere, hairs that were not ours! Dirty floors and cabinet/mirror. Had to wipe around with their towels before using! We also had someone knock on our door to tell us we were talking too loud! There was continuous noise and doors banging all night people in and out constantly. In the morning, we were asked to hurry up & leave as they wanted to clean! My husband then complained about everything, only to be told by the man that he wasn't the owner. To say we are fuming is an understatement! The hotel is NOT as advertised at all, it's disgusting and filthy, and tbey obviously couldn't care less. If i was HOTELS.COM i would take them off my website and do an investigation. We have stayed in loads of hotels all over London & other places through HOTELS.COM , and never been so disapointed. We want a full refund, and a review/ inspection, so others don't have to experience this. The train station is cleaner!

2/10

Poor

10 Feb 2025

Danielle

Awful place

Arrived at 2am. Didn't complain as too late & too tired. Reception was smelly, room was down the side street & round the back. Room was smelly. Curtains were absolutely filthy. Bed was broken. Didn't actually feel very safe. Didn't sleep & got out of there as soon as we could in the morning.

Business

6/10

Pleasant

07 Feb 2025

Irene

Location is convenient, but a bit more of cleaning would be good as the floors and the kitchenette were quite dirty.

Bed sheets and towels were clean and the bed was comfy, but bathtub needed a renovation as the silicone needed a change and the drain didn't work well.

Business Self

6/10

Pleasant

07 Jan 2025

Jael S

Staff were really nice, but the place itself was dirty, dirty towels and the bathroom floor had dirt noticeably. You literally get what you pay for, the train station is 4 min away from the hotel so that’s a plus

Family

4/10

Poor

06 Jan 2025

James

The property was dirty. Mould and residue in the shower with a couple of hairs in the sink. Bed lamp was broken and a couple of sockets didn't work.

2/10

Poor

27 Dec 2024

Emily

The hotel out door area had bags of trash all over. The room itself was dirty and the windows would not close. The windows that did close would also not lock. The furniture was damaged and unable to hold up to small handbags of weight. The property felt very unsafe.

Leisure Family

2/10

Poor

20 Dec 2024

Sean

Cold and felt damp on arrival.

Bathroom had a continuous mouldy smell, due to black mould growth!

Teabags left in kitchen although unused had mould on!

Communal stairwell had items stored creating a fire risk.

Leisure

2/10

Poor

11 Dec 2024

Bahare

Our room wasn’t very clean, and there was a damp smell all over. During the first two nights of our stay, our neighbor made noise all night, and we couldn’t sleep well. On the second night, the electricity went out, which led the room manager to change our room the next day. In the new room, the radiator didn’t work, and we had to use an extra radiator that was provided, but it didn’t work properly either.

The new room didn’t have a kettle, and even though the hotel manager promised to bring one by the next day, it never arrived. The bathroom drain was clogged, and every time we showered, a lot of water would gather in the tub, which wasn’t hygienic. Additionally, the sheets clearly hadn’t been washed properly.

Friends_and_family Family

6/10

Pleasant

10 Dec 2024

Verified traveler

Basement room

I was given a choice to take the basement room, so not to take the steps up. The idea was good, but it had constant door shuting and walking in and out, and loud talking so it was really disturbing especially at night time.

Friends_and_family Family

2/10

Poor

07 Dec 2024

Nigel

Extremely dirty!!! I did not stay after seeing the room.

2/10

Poor

07 Dec 2024

Kevin

By far the dirtiest hotel we have ever stayed at. The room had dirt and dust all over. The walls had stains everywhere. The bedding was stained and dirty. It smelled like cigarette smoke and old food cooking. The towel warmers in the bathroom were on high heat and you could not turn them down. It made the entire room very hot. The front desk said they could not turn them down. If you receive a basement room, you will pull your phone out and start looking for a different hotel seconds after walking in the room. Words can not describe how bad the rooms are. We have stayed in bad hotels, but this was the worst. We would never stay at a W6 hotel again. Sleeping on a bench at the airport would be an upgrade from this hotel.

Leisure Family

2/10

Poor

01 Dec 2024

Ryan

We stayed in a standard studio and it was disgusting, I tried to find any other hotel but none with availability at such late notice. Brown smears everywhere in the bathroom and walls in the bedroom, greasy pan and stuff in the sink. Wouldn’t wish this stay upon anyone.

6/10

Pleasant

24 Nov 2024

Nigel

Stayed in better

Reception closed when we arrived. Note said 5-10 mins and to call a mobile number if help needed. Called number phone in reception rang!

Friends_and_family Friends

2/10

Poor

21 Nov 2024

Shaun

This hotel was very poorly maintained. Stained sheets, broken toilet seat, broken door handle, damaged walls/ceiling, damaged lamp shade. Room service only consisted of a pile of new towels on the table. No new sheets and beds were not made. Fire alarm went off two nights during my stay at around 3am. I would not stay here under any circumstances.

Leisure Friends

10/10

Exceptional

17 Nov 2024

R

Friendly helpful staff.
Room served its purpose
Can't complain about the stains and spiders considering good price and location

Leisure Friends

8/10

Excellent

27 Oct 2024

Sharon

Visit to the Eventim Apollo

This was a really handy stay for the Apollo within walking distance. I wanted to cook and so booked the triple room with kitchenette. Cooking utensils were in short supply and no glasses but it was sufficient for me to knock up a stir fry and the fridge stored everything for my breakfast and was warm cosy and quiet. Bonus early check in so would definitely stay again. Staff were friendly..

Self

6/10

Pleasant

22 Oct 2024

javaid a

Not very good
V stayed over a week nd wanted room at ground floor but couldnt
Generally speaking the stay was ok staff were friendly ,access to public transportation was super

Friends_and_family Family

2/10

Poor

06 Oct 2024

Lyvia

Horrendous.

Me and My boyfriend booked here as we were going to a concert at the eventim apollo. After a 4hr journey to this hotel we were presented with the worst \"hotel\" room we've ever stayed in. After reading some reviews we knew it wasn't going to be luxury but christ. Our room was outside down some steps into the basement. As soon as I walked in I couldn't believe what I was seeing.

The guy and reception was nice enough except for when I decided to go back to reception after an hour of contemplating and asked him if there was any chance of a room swap as the room we were given was simply dire.
I then showed the guy multiple photos of why I was not happy and he didn't say anything except I will come look at it in a minute. When coming to look, he walked around and said nothing. After showing him how unclean and faulty everything single item was, I asked if there was anything that could be done about the situation and he said give me 5-10 mins as we are fully booked but may have a room. I min later he asked me to come and look at a different room (another basement room) to see if it was any better. The stench of stale fags hit me as soon as the door opened and immediately the smell, broken shower head and the scratches and stains everywhere. So we chose to just keep the other room.

Also our fire alarm went off at 1 and 5am which was fab.

I wish I could write more…

We really were going to pay to stay somewhere else and would have if it wasn't for the concert being so near.

Partner

2/10

Poor

04 Oct 2024

Steven

Great location, and that's about it.

Property photos must have been taken about 20 years ago. The room was shabby, damaged, smelled of smoke (we later discovered a bag over the smoke alarm). Hand prints on walls, stained bed sheets, bath was mouldy.

Would really recommend avoiding this hotel, it was awful.

Leisure Partner

4/10

Poor

20 Sep 2024

Tim

Really wanted to like it

The idea is excellent - reasonably sized self catering studio.

The photos are great.

The outdoor space is lovely.

Unfortunately it's worn and damaged to the point you'd barely recognise it Vs the photos and while the staff are lovely, with that and the fire doors propped open and stair carpet loose I can't recommend it unless there's no other choice.

Bed was good, towels were clean but the overall comfort let down by wearing, dirt and no blind to go over the bathroom window. Bathroom window is lightly frosted but not enough to take a shower with the light on in the evening comfortably.

With a deep clean, some paint and maintenance and a bit of a refresh it'd be great.

Business Self

2/10

Poor

20 Aug 2024

francis

Not habitatble

Family

6/10

Pleasant

18 Aug 2024

Monica

The location is excellent and within walking minutes from bus and tube. The room was clean, espacious and quiet. Unfortunately the room had some maintenence issues: the TV wasn't working and the toilet roll holder / brush were broken , small chest of drawer was broken. There was coffee and kettle but milk was missing and the mattress of the extra single bed was hollow and not very comfortable at all. But overall I'd say for the price , the stay is great for a couple of nights

Leisure Family

6/10

Pleasant

09 Aug 2024

Verified traveler

Over all okay

10/10

Exceptional

06 Aug 2024

Kunyan

All the staff is work responsible but unfortunately the building is maybe to old and noisy from kids. But location and super markets convenience

Self

2/10

Poor

27 Jul 2024

Craig

Sadly disappointed

Potentially the worst room I’ve ever stayed in. Room was not clean, the tv did not work, items in the room were either broken or or unusable. Really disappointing considering the price point. I wish I had taken photos to add to this review. No investment in this room in many many years.

Friends_and_family Family

8/10

Excellent

23 Jul 2024

LUCAS

The location was great

Business Self

2/10

Poor

20 Jul 2024

Gideon

Where do you start. This place shouldnt be allowed to rent storage let alone living space.

Leisure Self

4/10

Poor

18 Jul 2024

holly

The pictures on the website did not match the room myself and my guest had selected, there was no stovetop, the bedding was stained & had hair on it, there’s mould in the shower grout, there was two mugs, two plates, two forks, and two spoons for our utensils for a week-long stay, the receptionist walked us to the other building as we weren’t staying in the main building, and he walked infront of us on his phone and left us to follow him with our heavy luggage. There was a dried up contact lense on the floor in the room, and dust on the furniture aswell, the entire hotel needs a lot of refurbishing and decorating. Housekeeping entered our room at 9am without saying anything and left the room immediately after, making us feel unsafe, you can hear the people above and below you incredibly loud too. The hotel is located in a good area and is a 2 minute walk to Hammersmith station which is very helpful, and the staff were friendly and accommodating when we asked for extra towels, etc, however I wouldn’t choose to stay again.

Leisure Friends

2/10

Poor

14 Jul 2024

Verified traveler

Don't stay here

Terrible stay, run down hotel with dirty sheets and cushions. stains everywhere, holes in the floor and walls.

Partner

2/10

Poor

04 Jul 2024

Kerry

We went to reception and was taken to our room that was in a separate building around the corner. Upon entering there was piles of towels and bedding stored on the floor. The room itself was awful. There were marks all over the walls, chips and scratches all over the wood work. I’ve never seen anywhere this bad. The blanket on the bed had a large bleach stain and the bed itself was so uncomfortable. The bathroom was horrible, dirty shower-mouldy grout, limescale on all the taps and accessories, the kitchen cupboards were dirty inside. I felt very unclean and am going home to shower!
This is very disappointing as I brought my disabled son to see Paloma Faith at the Eventim Apollo and this accommodation was disappointing to say the lease.

Leisure Family

6/10

Pleasant

01 Jul 2024

Anne

This apartment was a little run down with wobbly and hence leaky taps. The kitchen was supplied with minimal equipment. But it had a great shower and good bed. Also an opening window. It’s in a really good position within walking distance of trains, shops and pubs.

Leisure

4/10

Poor

24 Jun 2024

Patricia

Musty smell basement studio room

It was a real surprise to find that the accommodation was situated in the basement and on entering the air was musty.

Self

2/10

Poor

20 Jun 2024

Verified traveler

Avoid - this place is vile!

Stains all over the bed sheets, very visible stains which clearly shows the bedding had not been washed, shower not working as expected, stains all over the carpet, large extension lead going across the room, plugs sellotaped, food mess left on hobs, overall a really disgusting hotel

Business

2/10

Poor

16 Jun 2024

Lisa

Property is a NOT as depicted on Expedia. Narrow stairs, no lift, tattered towels, broken shower door, clogged drain, grimy walls, dirty appliances, heat did not adjust, missing fixtures with wires hanging from the ceiling. And the best part - when we checked in, we were given a key to a room that was occupied- we startled and woke up another couple.

Leisure Partner

8/10

Excellent

21 May 2024

Melissa

The property was worn, but the sheets and bathroom and room itself was very clean. The ability to use a kitchenette was great! Close to the underground and shopping.

Leisure Family

4/10

Poor

14 Mar 2024

Verified traveler

NOT IDEAL

The room we booked was unavailable so other arrangements had to be made.

Friends_and_family Family

2/10

Poor

06 Feb 2024

Andrea

This is by far the worst place I have checked into. It was so bad my son and I left and found another hotel to stay in.

Leisure Family

6/10

Pleasant

29 Jan 2024

Nakita

Perfect for a short stay and self catering and cooking, reasonably priced, good location

Partner

2/10

Poor

21 Jan 2024

Dave

Dirty room. Bed was ripped in places. Shower head was broken, asked for it to be repaired. Never happened

Leisure Self

8/10

Excellent

20 Jan 2024

yuliia

look after ,renew, always bring you up your business

2/10

Poor

01 Jan 2024

Rebecca

Do not stay here. Our toilet broke and was not fixed for the rest of our stay. Towels were old and graying. There were blood spatters on the bathroom wall. The oven door was completely smashed. Toilet paper holder was hanging by a screw from the wall. Couch, window, and table all broken. Headboard had about half inch of dust on top. We had to ask several times for TV to be fixed, when it finally was there were 5 available channels. I could go on and on.

Leisure Family

6/10

Pleasant

19 Dec 2023

Verified traveler

Won’t stay again

When first arrived I was greeted with quite a few black bags in front of property in the court yard, when got to reception no staff so had to call them, then when checked in to location staff member walked us to our actual property around the corner (so not actually at the hotel) when trying to enter room card didn’t work so ended up with the master key, when unpacking the room was so hot that I had to turn of the heater and tried to open window which just shut on its own, making the room hotter.

When the main lights are on one of them flashes like made, the lights above the bed didn’t turn on, there is no bed side tables or little shelve. There wasnt a plug in kitchen to be able to wash up not a tea towel to dry up

Partner

2/10

Poor

29 Nov 2023

Jenna

This hotel is incredibly run down. The room I was put in stank of damp/smoke, the lamps by the bed were broken with wires hanging out.
Broken toilet seat. Shower was leaking and couldn’t be stopped and there was no hot water whatsoever.
The place isn’t fit for purpose.

Business_and_leisure Self

6/10

Pleasant

24 Nov 2023

Chiara

The room/studio it’s not like in the pictures, furniture are old and doesn’t feel very clean. However I didn’t use the kitchen. Despite this, there is a very good space in the room and the location is great. Overall, for the price I paid I would go back for a night or two in London

Leisure Family

10/10

Exceptional

22 Nov 2023

Louisa

Nice hotel

Nice centrally located hotel and very quiet. I enjoyed my stay so much I extended it by one more night.

Self

6/10

Pleasant

14 Nov 2023

Paige

Not at all like the photos. Walls are paper thin. Patio door couldn't be locked. Woken by screaming baby every morning of stay. Service was sub par. Always said they would \"look into an issue\" and then never come back.

Leisure Friends

6/10

Pleasant

28 Oct 2023

Larry

My room bore no resemblence whatsoever to the ones pictured in the listing. The furniture is battered, the walls badly need painting, and the building entry is hardly attractive. There was no one at reception when I arrived in the middle of the day, and I would say it's a bit of a stretch to call this a 'hotel' -- there is no common area or any typical hotel amenities. I realize that places to stay in London have become quite expensive, but this place is overpriced for what you get

Leisure Self

2/10

Poor

16 Oct 2023

Emma

Room was not well maintained, wall paper was peeling, there was a hole in the wall and furniture was marked and stained, curtains did not properly cover the windows and the kitchen was not clean enough to use. The bathroom was really dirty and overall the stay was horrendous

Business

8/10

Excellent

19 Jul 2023

Lee

Nice place, but not secure

Room could have done with a Kitchen sink to clean, the wall switch was missing dimmer switch and the entry door outside to the rooms did not close properly allowing anyone access to the courtyard and rooms.....

Partner

2/10

Poor

18 Jun 2023

Jayne

Bad - Stains, Broken furniture etc

Rooms are disgusting with stained fabrics. Wallpaper hanging off and lots of broken furnishings - Avoid if possible.

Friends_and_family Family

8/10

Excellent

07 May 2023

John

The property was in a great location with only a 5 min walk to the station and shops. The staff were friendly and helpful too. The double room was spacious and comfortable but was showing its age, but nothing fresh paint wouldn't solve.

Leisure Friends

6/10

Pleasant

30 Apr 2023

Andrew

Excellent location with many nearby amenities. Kitchenette is a great feature. But facility feels a bit tired. No elevator.

Leisure Self

2/10

Poor

21 Mar 2023

Greg

Room was unclean and in disrepair (broken cabinets and dirty walls/ceilings). The bathroom was full of mould. We were so appalled that we left and booked another hotel. The hotel only provided us with a partial refund. Very unhappy stay and would not recommend.

10/10

Exceptional

05 Feb 2023

Julia

Everything at your fingertips...

Upon arrival our room was cold but the staff immediately addressed the issue and even brought a space heater to speed up the heating process.
Perfect location, extremely polite staff, stores/restaurants galore, transportation hub 3 mins away

Friends_and_family Family

8/10

Excellent

23 Jan 2023

Barry

Only was a one night stay for a concert had 2 rooms one was really nice other on top floor need a bit of TLC otherwise a good stay

Friends_and_family Friends