Name: Ibis London Shepherds Bush
Address: Rockley road, 3-5, London, W14 0DJ, GB

10/10

Exceptional

14 Jul 2026

avril

Cool clean room

10/10

Exceptional

03 Jul 2026

Gabby

The staff were very friendly specially Jose, he made our stay extra special. The location is great including parking on site.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Christopher

Lovely clean hotel with helpful staff. Great location with underground, bus stations and overground train station all nearby.

Partner

10/10

Exceptional

28 Jun 2026

Moira

Handily placed just a stones throw from Shepherds Bush underground and rail station. The property was clean, the bedroom quiet and the bed was comfortable. Could have done with more shelf space by the bedside and in the bathroom, but otherwise everything else was very good.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Kathryn

Excellent hotel, with great amenities close by.

Partner

10/10

Exceptional

23 Jun 2026

Mohit

Clean rooms and bathrooms. Good breakfast. In close proximity to tube stations for transport to central London (within 5-10mins walk)

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Yajaira

Well this hotel clean, staff was neutral and close to train station. I would say they need to update there outside food policy if there kitchen is closed. You are unable to sit in the lobby or tables in the are to eat your food at night.

Family

10/10

Exceptional

30 May 2026

Daniel

Good location and a quiet room
Great shower and comfortable bed

10/10

Exceptional

26 May 2026

Tracy

Myself and husband stayed for one night whilst visiting our son. We found the hotel in a very convenient location just a short walk to the tube station. The hotel was clean with our double room being ideal for our needs. We happened to be given an accessible room which had a great walk in wet room shower. Although the room has no special frills is fairly sparsely furnished, it had everything needed for a short stay. Tea, coffee etc and kettle. Hanging space for clothes and most of all simple to use air conditioning which was definitely needed as we had 30+degree heat!
A reason we also chose this hotel was the ease of parking in the rear public car park where you could access the hotel plus reasonable cost at £25 for 24 hrs which you can add time too, which is payable as you leave the car park . Overall ideal stay , easy access from M4 and would definitely Use again whilst visiting london

Partner

8/10

Excellent

17 May 2026

Eva

Good pricing for London, located just outside of Kensington in a quite diverse neighbourhood with many interesting shops. My room was okay, everything was very clean, the beds were comfortable and the shower working, which are the most important features. There was a kettle and complimentary coffee/tea. The bathroom had the charm of an airplane toilet cabin and could use a refresher though. The staff was very friendly and helpful.

Friends_and_family Family

8/10

Excellent

17 May 2026

Julie

Well managed clean hotel, really close to W12 car park and Westfield centre.

Partner

4/10

Poor

16 May 2026

Tsz Kin

No soundproofing in the room, very noisy throughout the night.

Partner

10/10

Exceptional

12 May 2026

Nicola

Great location. Quiet but central. Lovely staff, rooms and facilities. Highly recommend.

Partner

10/10

Exceptional

08 May 2026

Margaret

Staff friendly and helpful as always.

Partner

10/10

Exceptional

05 May 2026

Jeffrey

Perfect location

Partner

6/10

Pleasant

05 May 2026

Rosana

At Ibis Hotels in London, we had no air conditioning for the first part of our stay despite being told it would be fixed. We had to sleep with the windows open, making it hot and very noisy at night.

On a second reservation later in the trip, we did have AC for two nights, which was a relief—but it doesn’t make up for the earlier experience.

We are still disputing part of this stay, as the lack of AC significantly impacted our comfort.

Family

10/10

Exceptional

29 Apr 2026

Dorothy

Fine

6/10

Pleasant

27 Apr 2026

Rosana

Let me start by saying the staff was very nice. The breakfast for the price we paid for additional breakfast was not worth the price.

Now let’s talk air conditioning, we didn’t have any. We had to sleep with the window open. That was the only was we could at least sleep somewhat. Of course you can imagine the noise coming from the streets. We were told that the “ac was not working yet for the season” only heat. It was 23-25 degrees Celsius during the day. I wouldn’t stay at this brand given this. We wished we would have gotten refund capability.. as this was not good. I will give same feedback on my reservation for Paris. We have no air conditioning here either and it is hotter here. You lost a customer IBIS. Thanks to the staff but no way I can sleep this way.

Family

8/10

Excellent

25 Apr 2026

Lee

The rooms were a good enough size, the bathroom smallish and serviceable for 1 person at a time. The windows open which was great since it was really warm. Apparently the hotel is set at one temp and you can’t change it so we were glad for the staff giving us a fan.
It was about a 5 minute walk to the Central line ( which takes you to all the main places) The neighbourhood felt safe at night and there were many places to eat even later at night. The was also a huge mall a 5 minute walk away.

Partner

10/10

Exceptional

23 Apr 2026

Abbie

Great location for Shepherd’s Bush empire.
However aircon did not work, blew hot air.
Had to sleep with the window open which made it very noisy.

Partner

10/10

Exceptional

23 Apr 2026

Kate

Nice breakfast menu.
Very good lighting in Room which makes a nice chance.

Self

8/10

Excellent

22 Apr 2026

Lisa

I only have one fault with the rooms and that was lack of plug sockets. With today’s technology needing charging with 2 in a room it was a struggle. The staff were very friendly and accommodating, breakfast was good with plenty of choice although admittedly the hot food needed to be a lot hotter. Rooms were comfortable and clean. Would definitely use again

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Gary

In the case of the Shepherd's bush Ibis location, it was easily accessible for where wanted to visit in London via overground and underground services. Rooms were warm, comfortable with immediate hot water, staff with responsive and helpful.

Self

10/10

Exceptional

20 Apr 2026

Yvette

I did not have breakfast or use the car park so I cannot comment.

Self

10/10

Exceptional

15 Apr 2026

Philippa

Clean well presented. The staff were very helpful and friendly. Reasonable price ,

10/10

Exceptional

14 Apr 2026

Roxanne

A great hotel. No frills, but all the basics are good. Comfortable bed, black out curtains and a good shower. Location is ideal to get around London too. Ideal!

Partner

10/10

Exceptional

13 Apr 2026

Louise

Great staff, good price- great nights sleep.

Partner

6/10

Pleasant

11 Apr 2026

Frances

Check in was quick as id checked in online so was given key card and away i went. Room was basic and i had an accessible room i think as i had a wet room type shower. Wet room was right ,i used the shower and water covered the whole floor all around the toilet and everything. Electrical sockets were few and far between ,one near the door which was fine for hairdryer as mirror was there but no good for charging phones. The other was in the other far corner and charger kept slipping out of socket . It was fine for me for just one night and location is ideal if you are attending an event at o2 empire . Very close to subways and plenty of food places etc around.

10/10

Exceptional

05 Apr 2026

Simon

The staff were helpful and the room was fine, but did not have enough plug sockets, ideally it would have plug sockets either side of the bed, and another for the kettle.

Partner

8/10

Excellent

03 Apr 2026

Ryan

Good location

8/10

Excellent

03 Apr 2026

Hein

Decent overall

8/10

Excellent

30 Mar 2026

ryan

Breakfast was very poor. Not much to offer and would not fill a kid up never mind adults

6/10

Pleasant

28 Mar 2026

Dawn

Squeaky floors outside the room so could hear everyone walking past, was near the lift so most on the same floor.
Breakfast was good, went early the first day but there was plenty so went later as less people, could still get everything you wanted.
Basic room, a mini fridge would have been good so could keep fresh milk

Friends_and_family Family

2/10

Poor

25 Mar 2026

Ryan

Tv did not work, sound proofing is non existent, can hear every noise above and to the sides, even toilet flushing.

Fire alarm at midnight went off for a long period of time completely ruined all sleep

Self

8/10

Excellent

20 Mar 2026

Jacquelyn

Lovely clean hotel and friendly close to station. Breakfast had plenty of choice but was not very hot. There were some hairs on the floor in the bathroom and shower. Some tatty bits and pieces. No plug socket where kettle is and no sockets near bed.

Family

10/10

Exceptional

18 Mar 2026

Stephen

Great location for what we needed it for, easy (late) check in, easy check out and looked after our luggage while we had a wander round London. Overall very good service.

Family

10/10

Exceptional

18 Mar 2026

David

Fast check in. Was able to work form lounge the next day. Friendly morning staff supplied me with coffee!

10/10

Exceptional

15 Mar 2026

Pauline

Lovely stay

8/10

Excellent

09 Mar 2026

Louise

Great for parking, staff were really helpful and perfect location for shops bars and restaurants

Partner

6/10

Pleasant

08 Mar 2026

mike

Ok

8/10

Excellent

03 Mar 2026

Steve

Convenient location for what we wanted.
We've stayed here several times. Sometimes the staff is great and sometimes not so much.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Stevie-Marie

The room was clean, the lady working on house keeping on my floor was really sweet and lovely. Axel, on reception, is absolutely wonderful. I would stay again… easy access to stations, amenities and Ochi’s Caribbean is not very far 😋 thanks again

Self

6/10

Pleasant

02 Mar 2026

Lisa

.

Self

10/10

Exceptional

02 Mar 2026

Robert

The location is wonderful for shopping as Westfield on the doorstep, lots of choices for places to eat and drink. The staff in the hotel are excellent.

Partner

8/10

Excellent

02 Mar 2026

Martyn

Placed great for shops and tube st .
Small bar but well stocked.
Nice place

Partner

10/10

Exceptional

23 Feb 2026

Marsha

I was welcomed as a returning customer by Axel who was very welcoming and helpful. The room was on the 1st floor and the quiet side of the building too, if I had a car it was always the floor I wanted for the convenience of car park.

Partner

6/10

Pleasant

01 Feb 2026

Kelly

Hotel clearly seemed to living accommodation for asylum seekers

Partner

8/10

Excellent

31 Jan 2026

Ifeoluwa

Okay

10/10

Exceptional

31 Jan 2026

Michelle

.

Leisure Partner

8/10

Excellent

25 Jan 2026

Harel

The stuff was very helpful and nice 😊

10/10

Exceptional

22 Jan 2026

Steve

Clean, modern and warm.

Partner

10/10

Exceptional

07 Jan 2026

Laura

Staff riendly, rooms clean. Central to all amenities

Leisure Friends

4/10

Poor

28 Dec 2025

Arvinder

Limited breakfast options. Same options repeated every day ..

Leisure Family

8/10

Excellent

26 Dec 2025

Marcel

We chose this hotel as we were at a gig locally. The hotel was well located, I would definitely stay again.

10/10

Exceptional

17 Dec 2025

Nicola

I had a wonderful stay at this hotel. The room was spacious, spotless, and very comfortable. The atmosphere throughout the property was quiet, which made for an excellent night’s sleep.
Check-in and check-out were smooth and hassle-free, and I felt completely safe thanks to the building’s strong security measures. The hotel also offers an on-site restaurant and bar, which was very convenient.
The location couldn’t be better—just a short walk to the tube station and close to plenty of shopping facilities. Overall, this hotel combines comfort, safety, and convenience, making it a great choice for anyone visiting the area.

Leisure Family

10/10

Exceptional

02 Dec 2025

Andrew

Nice hotel, conveniently located near tube and overground stations, in central Shepherd’s Bush. Convenient parking and direct entrance to hotel 1st floor via W12 car park around the other side of the block. Would gladly stay again.

8/10

Excellent

29 Nov 2025

smalls

clean room. pleasant staff. I would return here. however, no phones in the room

Leisure Partner

2/10

Poor

26 Nov 2025

Phillip

AVOID!!! As the director of my business I booked the stay in advance for myself and 5 employees who were working late in the area. When we arrived they said \"Two of you will need to share a room as one of the rooms had a toilet that didnt work\". No advance warning or email communication about the problem, very poor! In addition this the room was dirty, the ensuite was for someone with disabilities with a rubber wet floor with a hole in the middle smothered with bathroom sealant, raised cushioned toilet and a cushioned seat in the shower. At £244 (Total £1,464.00) a night per person my business has been ripped off!!

Business

8/10

Excellent

24 Nov 2025

Felix

Jose were very assisted perspn which so nice guy too .

6/10

Pleasant

20 Nov 2025

Megan

Good location but facilities are lacking. I was put in an accessible room with issues in the bathroom - the floor was damaged in the shower, water didn't drain correctly and there was quite a bit of mould around the tiles.

The breakfast had a decent selection but there are a limited number of tables.

Business

8/10

Excellent

13 Nov 2025

Jean

Our room was clean and staff accommodating as we needed to change our room to a twin bed. Breakfast was lovely and well stocked with plenty of choice other than for vegetarians which was disappointing. This hotel is ideal for setting yourself central with access to all transport systems.

10/10

Exceptional

06 Nov 2025

Michelle

Great service - and a perfect breakfast set up - very efficient

6/10

Pleasant

03 Nov 2025

Dick

Ibis is a budget hotel chain but lately this location has gotten more expensive especially outside of low season. The rooms don’t have many amenities, but makes an efficient use of its limited size with table space and even a small bench. The staff don’t always refill the soap dispensers, I ended up buying my own from the dollar store. The best part of staying here is the location with lots of shopping nearby as well as easy tube access. The new Elizabeth Line has made getting to the hotel from Heathrow much easier than in the past.

Leisure Self

2/10

Poor

25 Oct 2025

Michael

Stayed in this Ibis after a lomg day shopping in the nearby Westfield. Check in was quick, and the staff member on the desk was polite and friendly. We only needed a room for one night so decided to go to the Ibis under the assumption that it would be a basic clean room from a chain hotel, so you know what your getting.

Well, we thought we did. We were put into room 320, which is apparently a disability room. Not disabled, but no problem. The room was as bare as a prison cell. It had a bed, a desk, a tiny wardrobe section and thats it. There was a lot of empty floor space like a sofa or something had been removed.

The shower room was rusty and dated. The tap constantly ran in the bathroom, and not just a drip but a constant stream. The toilet looked like it was half hanging off the wall, and there was no sink space to store anything. There was a utility cupboard door that wouldnt close, and a few bugs in the room itself.

The walls are paper thin with people coming and going most of the night, and the streets outside are lively as expected being in London so you cant really sleep with window open. Wouldnt be a problem but the air conditioning didnt work.

Honestly it gets 1 star purely because it was four walls and a roof, but everything else could be improved. Not expecting a 5* stay but I didnt realise Ibis standards were so low.

Leisure Partner

10/10

Exceptional

22 Oct 2025

JASON

Great location for concerts in the area, helpful staff.

Leisure Friends

4/10

Poor

20 Oct 2025

Aaron

Tired room, broken air con didn’t work, lots of outside noise. All felt very old and tired.

Business

10/10

Exceptional

07 Oct 2025

Santosh

Rooms were clean. Good food options nearby. Walkable to the mall and underground. Overall a very good location.

Leisure Self

6/10

Pleasant

07 Oct 2025

Neil

Room was tired.
Hotel was a bit noisy.
Axel on reception was helpful.

Business

8/10

Excellent

30 Sep 2025

George

Fine.

Business Self

8/10

Excellent

28 Sep 2025

Samuel

The hotel is decently placed, next to a tube station but a good 30 minute tube ride from central London. In terms of value for the room, it was not ideal, though this could have been influenced with the timing of booking the room. The room was clean.

Partner

10/10

Exceptional

25 Sep 2025

Sherry

Wonderful and friendly staff. Great breakfast

Friends

8/10

Excellent

14 Sep 2025

Maisie

We booked breakfast on our first morning. The seating area was very cramped and a few of the choices for hot food were waiting to be replenished. I wasn’t able to have a hot breakfast of my choice sure to this. There was no bread available to toast by the time it did arrive I had finished my breakfast

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Kristoff-G

It was a very nice staying in this hotel. The hotel is clean and the accomodations is very good.

Leisure Self

6/10

Pleasant

03 Sep 2025

Ifeoluwa

Okay

8/10

Excellent

03 Sep 2025

Darryl

Clean room and good value hotel

Partner

6/10

Pleasant

26 Aug 2025

Ifeoluwa

Okay

10/10

Exceptional

23 Aug 2025

Anastasia

Really great for my short stop in London while headed to Scotland. Great location next to the tube station, everyone working was very nice and they let me check in early instead of just dropping my bags off since my flight got in early.

Self

8/10

Excellent

20 Aug 2025

Aled

A very decent budget hotel. Local area is a bit sketchy in places.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Garteh

I had to park on the street and ask at the hotel where i can park as there was no sigh's for parking

Leisure Family

8/10

Excellent

03 Aug 2025

chia ping

Staffs are very nice

6/10

Pleasant

30 Jul 2025

Elbruz

No refrigerator
No slippers
No safe
No hair and hand towels
Tv from 1980’s

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Verified traveler

Always a good stay with Ibis

No issues whatsoever. Had some really nice free cookies from reception. Can't complain about that! Lovely clean room with all amenities. Solid 9/10.

Business

8/10

Excellent

02 Jul 2025

Yeni

It was clean and had air conditioner.

Leisure Self

10/10

Exceptional

23 Jun 2025

Verified traveler

Good

Good all round and reasonable price

Business

8/10

Excellent

22 Jun 2025

Kevonne

Great location. Close to supermarkets and restaurants, as well as easy access to public transport. Walking distance from the Westfield mall. Attentive and professional staff. Good-sized rooms, clean and in good condition. Breakfast was great.

Leisure Family

10/10

Exceptional

22 Jun 2025

Michael

Comfortable stay, welcoming helpful staff, good location, no problems. So all good & happy!

Partner

10/10

Exceptional

19 Jun 2025

Garry

In Longford a trade shoe and found a great spot to stay with great amenities around. They were especially welcoming to our dog and made us feel right at home. Super friendly polite and helpful staff, thank you for a great stay!

Business

10/10

Exceptional

16 Jun 2025

Charlotte

first time staying in a hotel just me and my sister and it was honestly amazing and the staff where really friendly

Friends_and_family Family

4/10

Poor

15 Jun 2025

Matthew

Air con wasn’t working and the staff didn’t respond well to a request for it to be fixed. Rooms average and expensive, really poor hotel for the money

Business

8/10

Excellent

15 Jun 2025

Delores

The staff were nice. I like the location. The breakfast buffet was wonderful.
I was lucky that I was standing across the road to see ibis sign. The trees branches were hiding the ibis sign.
I would come back again.

Leisure Self

8/10

Excellent

15 Jun 2025

Tori

Nice and clean, service was brilliant, mattress was just a tad to hard for me!

Self

8/10

Excellent

08 Jun 2025

Paulo

Clean, convenient, near tube, eating choices.
Basic amenities only, minimal tv choices, etc.

Leisure Family

8/10

Excellent

06 Jun 2025

Ifeoluwa

Okay

10/10

Exceptional

05 Jun 2025

Aladeen

I thought this facility was on target

Business Self

6/10

Pleasant

02 Jun 2025

SE

Only 2 power sockets, neither near the bed, bathroom door squeaked loud enough to raise the dead.

Partner

10/10

Exceptional

28 May 2025

Frederick

Good location for Tube station. Great breakfast. Allowed us to check out late, 2:00pm

Friends_and_family Family

10/10

Exceptional

27 May 2025

Zbigniew

Very comfortable stay. All the essentials were provided efficiently and unobtrusively.

Self

8/10

Excellent

22 May 2025

julie

Location perfect

The perfect choice for our overnight stay. We were going to Shepherds bush Empire. The hotel is 5 mins walk from the train station and then approx 4 mins walk to the Empire. It was clean, modern and comfortable.

Partner

10/10

Exceptional

17 May 2025

Deborah

Good location clean staff friendly

Leisure Partner

8/10

Excellent

08 May 2025

Shelley

Served its purpuse for 1 night stay