Name: Comfotel Prpl
Address: Shepherds Bush Road, 33, London, W6 7LX, GB

10/10

Exceptional

01 Aug 2026

SAMANTHA

Clean room. Good location for trains and buses

6/10

Pleasant

16 Jul 2026

rheanna

This is a budget hotel so you get what you pay for. The room was clean, but it is tired and the photos do make it look better than it is, but it does the job. The floor boards are very thin and creaky so I was woken up every morning at 6 am for 30 minutes because of the people in the room above.
If you are tight on money, it’s an okay place to stay, but if you can spare a little more, I would stay elsewhere.

Self

2/10

Poor

11 Jul 2026

Nevzat

My choice was to stay in a hotel not a place which can be called hostel room.I think in the name of hotel stated as PRPL stands for \"primitive place\".They only provide 1 towel and I request another towel using for my face/hair/hand.They said \"one single room one towel using for all your body including lower body.\"
Any other basic amenities such as soap/shampoo/tea/coffee are very limited.
You can be stuck in a shower due less water flows.No need to talk about dirty.
The best thing in this hostel room is to having mini fridge and/or tea maker.
Reservation desk which is at the next building as indicated web pages and its difficult to reach them to talk face to face.They hang a note over the next building entry which is written mobile phone number to communicate.
Basically what you get is not what you see it on the web.
This place should not be listed under hotel names.

Self

10/10

Exceptional

10 Jun 2026

rania

Booked last minute and was delighted with my stay. Room is equipped with everything that is needed. Decent toilet, good linen. And cosy room thanks

Self

6/10

Pleasant

09 Jun 2026

Lee

So pro and cons.. You have to remember London is expensive.. This was half the price of the Premier Inn 10 mins down the road closer to Hammersmith. But this was half the quality as well.. Room was small and very hot in summer so had to have window open which prob isn't ideal for light sleepers due to London traffic outside, the TV was nice though and bed was comfy, shower was decent.. It just depends on your budget this was £55 for one night Premier Inn was over £130 for same night, so it's how much comfort you want to spend..

Self

10/10

Exceptional

06 Jun 2026

Nadia

Love this hotel !!

Self

2/10

Poor

26 May 2026

Ahmad

Not really good 😕

4/10

Poor

22 May 2026

Adam

For the price we paid it was acceptable. The rooms are tiny and the bed was super uncomfortable. Cleanliness isn’t the best and the bathroom stunk of stale water and drains.

Partner

2/10

Poor

11 May 2026

Paul

I have logged a complaint as of sun 10
May 26, due to the table in the “family room” collapsing on my daughters legs, once I helped her I observed there were no screws or fixings on the table, my daughter escaped with minor markings the table was very heavy and the hotel is luckily it caused minimal damage. Videos and photographs were taken the Porter who worked there offered no explanation only a sorry when I said we would demand refund on check out he stated he understood, at check out I was told to email the company to which I am yet to hear back. The room is very daughter and the mirrors are cracked which I could have looked past but the safety of the room is none existent for a “family room” they are lucky nothing more serious occurred

Family_with_children

8/10

Excellent

26 Apr 2026

Aaron

Close to a good few pubs and shops. Relatively clean room and a decent stay for the price.

Friends_and_family Friends

2/10

Poor

31 Mar 2026

Angelica

This review is directed at the management of both properties, as Comfotel Purple and Euro Hotel appear to be operated by the same group.

My stay began at Comfotel Purple, where I encountered a confirmed bed bug issue (multiple live sightings in the bed area, including near the pillow), which required me to relocate rooms. The management consistently ignored phone calls and emails.

I was relocated to the hotel nextdoor.

Despite this, the issues did not end after being moved to Euro Hotel.

At Euro Hotel:
•Water leaked from the ceiling into the room during rain, raising concerns about the condition of the building and potential damp/mould exposure
•Housekeeping repeatedly entered the room despite explicit instructions not to do so
•Personal belongings were discarded without permission — these were part of a personal project and cannot be replaced
•The room lacked basic amenities (no hangers initially, no hairdryer, no iron)
•The sink was clogged and did not drain properly

Across both properties, there appears to be a consistent issue with management oversight, maintenance, and respect for guest privacy.

While two staff members were helpful in facilitating the room transfer, the overall experience was highly disruptive and poorly managed. I also received no meaningful response from management despite raising these concerns during my stay.

I would strongly advise caution when booking with this group.

I am currently escalating the issues to other channels.

Self

8/10

Excellent

31 Mar 2026

Craig

I stayed at this hotel while my wife was in hospital at the time ,A had a single room & it was a Lovely room with shower ,sink and toilet can be closed off with door - tv ,small desk and chair with fridge and tea & kettle facilities - was floor 3 lots stairs - though the only thing I would say is please take down about the breakfast as there isn’t options for it so little misread,but definitely lovely little room and good price - worth it

6/10

Pleasant

15 Mar 2026

Berry

The room stank of toilet drain that you couldn’t get rid off by opening windows- otherwise was also not the cleanest room / dust and hair in the bathroom. No one around in the morning to take key back or for any other help / photos of the property are misleading how big the rooms are - or that they are offer breakfast . Which they are not . But the hotel is in a good area easy to find good cafes

Friends_and_family Friends

6/10

Pleasant

05 Mar 2026

Ian

It served its purpose. Steep stairs ,no use to anyone with mobility issues.
Strong smell of marijuana

2/10

Poor

22 Feb 2026

Anita

I got bed bugs during my stay and management denied my request for a full refund. They also blamed me ‘taking too long to report it’ and said ‘they inspected the rooms and found no bed bugs’. I initially thought the bites were acne or allergies until I saw a bug crawling on the bed and notified reception immediately and showed them a video of the bug. What is most concerning is the fact that they appear to be in denial about the problem so this is likely to keep happening to other travellers.

In addition to the beg bugs, there were multiple other things that were not as advertised. There was no breakfast, the showers had mould in them, I received a stained towel on the first night and the toiletries were insufficient. I only received one small tube of shampoo and conditioner on my first night which I had to use as hand wash and soap. Reception is in another building and was often unmanned when I attempted to address issues.

Overall, I am extremely disappointed with my experience. It was the opposite of relaxing and caused a lot of unnecessary stress that impacted my ability to focus at work and took up a lot of time and energy that I could have spent enjoying my stay in London.

Self

4/10

Poor

06 Feb 2026

Allan

Heating not working in room, but they did supply a fan heater. Internet did not work for the first 3 days, after it was fixed all good. Sometimes there was not water coming out of the shower or tap, Normally if you waited 5 min it would be back. i think the water was to due with high demand in peak times. But the place was clean, and staff was very friendly.

Business Self

10/10

Exceptional

15 Jan 2026

James

Walkable from a few Undergrounds having easy access into London centre. Plenty of places for food and a large shopping centre (westfield) within walking distance. Efficient for my solo stay without a vehicle. Thank you!

Leisure Self

6/10

Pleasant

08 Jan 2026

Gerard

The single room was a great value. Although it was on the top floor without a lift. Difficult journey to the top with full luggage. Best for younger travelers for a single night.

Self

6/10

Pleasant

20 Dec 2025

Stephanie

It was ok, but there was smoking everywhere even though they say strictly non-smoking. The rooms are difficult to get into with luggage, and the people above us were so loud I thought they might come through the floor.

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Andrew

We stayed in the room by the front door and you could hear everything that happened in the street. Lots of police, ambulances and fire engines pass up and down the street. The room was tidy, but shows signs of age and is tired.

Leisure Family

8/10

Excellent

17 Nov 2025

Neil

Hotel really close to theatre,plenty of places to eatnearby

Self

6/10

Pleasant

29 Oct 2025

SERHAN

A cheap, average hotel for a short stay. A little more care should be taken with cleaning.

Leisure Self

10/10

Exceptional

27 Oct 2025

Cezyl

I had a wonderful stay! The best thing about this hotel is the staff — they are exceptionally polite and professional, which made my experience very pleasant. Checked in and checked out with ease. The beds are also wider and more comfortable than those in other hotels in the area. The location is perfect, close to all amenities including shops, the tube, restaurants, and even a church. Highly recommended!

Business Family

4/10

Poor

26 Oct 2025

Paul

Damp needs sorting

Room had damp which caused our pillows near the window to be wet.

No hand towel for the bathroom and felt the room was dirty.

Didn’t want to go complain at reception due to having to go out of the hotel, cross the road and go to reception which was in a different hotel. Not wanting to waste time

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Magda

Location was great, very friendly and helpful staff. Thank you! Great value for the price.

Business

8/10

Excellent

14 Oct 2025

Matthew

Small room but did the job. Comfortable and warm

Business

8/10

Excellent

16 Sep 2025

loadux

Good value for money,
Would want to stay there again

Leisure Self

6/10

Pleasant

15 Sep 2025

Vicki

Staff unpleasant
Rooms were not clean

Leisure Friends

4/10

Poor

08 Sep 2025

Melendra

The reception staff was terrible. We had to ask for simple things, like extra pillows 3 times before anything happened. Also, the light in the bathroom flickered constantly or didn't turn on at all most of the time. They sent someone up once, but his solution only solved the problem until we turned the light off and on again. We had to use your phone torches to see.

Leisure Family

2/10

Poor

01 Sep 2025

Brian

Worst hotel in Shepherds Bush

Shower was dirty and stained .

Bed had a broken base

Horrible customer service

6/10

Pleasant

30 Aug 2025

Joanna

Ok, did the job for the price. Bathroom in 1 room hadnt been cleaned and bed linen had stains.

Leisure Friends

6/10

Pleasant

28 Aug 2025

Daniel

Not a great experience

My room was basically a glorified closet, which I didn't realize. The bed was really uncomfortable and lumpy, the service was essentially nonexistent. There was no air (but a giant fan) so I had to leave the windows cracked and I had a few bugs.They did replace my towel and take out my trash in-between days so that was nice. I would not recommend this place nor would I stay there again. The pictures are definitely deceiving.

Self

8/10

Excellent

18 Aug 2025

Sabrina

is close to transportation and Westfield shopping center. The room could be cleaner.

Friends

4/10

Poor

07 Aug 2025

carl

No food showing on pic breakfast 15min walk to park car ,

10/10

Exceptional

07 Aug 2025

Valeria

.

Leisure

2/10

Poor

02 Aug 2025

Verified traveler

Be careful for the fake photos

We checked in and checked out on the same day because of the room had no air conditioning and no fan and located underground. The room had a bad smell. I stayed for about an hour and I felt extremely sick due to my asthma attack. The pictures are not true to what they offer. I spoke to the staff and they asked me to talk with hotel.com for the refund. And I have requested for the refund from the hotel.com but it takes long time for them to contact to the staff. It’s about four days+, still need to wait for another 48hours to confirm with the hotel. I am not sure if we can get our money back.

Friends_and_family Friends

4/10

Poor

30 Jul 2025

yinan

My shower stopped working mid shower and water did not come back on until almost 10minutes later and it was luke warm water.

Leisure

8/10

Excellent

30 Jul 2025

Paul

Good

6/10

Pleasant

28 Jul 2025

Allan

It was cheap for one night, four of us stayed. The room was tidy but I wouldn't call it clean, carpet (which looked like an apprentice had fit it) and some of the furniture had some questionable marks on it. They've tried to make it look like an upmarket hotel but have come up short. The floorboards creaked, it was warm (a massive fan was provided), the place just felt like it needed a deep clean, the extractor fan in the bathroom was full of dust. It was OK for the price, we literally slept there and that was it, we wouldn't stay again.

Leisure Family

6/10

Pleasant

21 Jul 2025

Philip

Don't expect too much

Good value, basic hotel, that appears to be undergoing updating. Friendly healthy staff.

I stayed in 2 rooms where the mattresses were not great.

A lot of stairs if you get a room on higher floors.

Business

4/10

Poor

13 Jul 2025

Verified traveler

The staff is very friendly and helpful. However the room was terribly warm with no air conditioning and very dirty and dusty

Friends_and_family Friends

4/10

Poor

10 Jul 2025

Alejandra

Location was convenient, a 10 min to coffee shops, subway/tube and big shopping centre. However it is on a street where there is a police and fire station, and the noise of those emergency vehicles was super loud and would not let us sleep. The furniture is dated and the mattresses are awful, I’m still hurt from that. There is no AC and it was so hot during the night even with a fan. The guy at the reception was ok but got upset with me for asking for towels. It’s just ok if you don’t care for the items i just mentioned.

Leisure Family

6/10

Pleasant

04 Jul 2025

AMI

Practical for budged minded travelers

6/10

Pleasant

25 Jun 2025

Verified traveler

The hotel was okay, did not meet my expectation, stayed in the top floor. It was very dusty, I reckon that room was not used for a while and the window had so much dust and it was shedding into the bedding. And it was very hot as it was a top floor. They could do better with cleanliness.

Self

10/10

Exceptional

18 Jun 2025

ALI

It was very nice

Leisure Family

4/10

Poor

17 Jun 2025

Marianna

Awful

Couldn't find anyone at reception. Got to the room and it was filthy. On check out guy was rude. We knocked on the reception door to hand key back and check out. He shouts through the closed door to leave it on a window ledge. Awful customer service.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

John

The room was OK. Nothing special but on the larger side. The bed was comfortable and the other furnishing were fine. No air conditioning (I was in room 17) but there are 2 sky lights that open and a fan.

The biggest problem was the shower. It is a corner style shower and has a small opening. I am 175 cm and 90 kg and getting into and out of the shower was a tight fit. Once inside the shower, there is no place to put soap or shampoo. Literally, nothing but the shower floor. The toile wasn't too far so I would put the shampoo there. I'd soap up and toss the soap into the sink before rinsing.

I would book the hotel again but it isn't without some compromises.

Business Self

6/10

Pleasant

10 Jun 2025

jamie

No TV channels working

Self

8/10

Excellent

08 Jun 2025

Caroline

Servicably clean rooms with IKEA type furnishings. A great location to use as a homebase for exploring London. We found the 10 min walk to Hammersmith became our favorite route.

8/10

Excellent

08 Jun 2025

Caroline

Our favorite parts:

▪︎Walkable to Hammersmith for super easy tube connections to all the major locations in London via the Picadilly and District lines.

▪︎Sainsbury's grocery store and ATM directly across the street.

▪︎Fan in the room helped drown out road noise at night AND kept us comfortable without air conditioning.

▪︎Mini fridge was a real plus for us!

▪︎Friendly staff at check in and thoughtful maid kept our trash emptied and towels fresh.

Not our favorite parts:

▪︎Fire, police, and ambulance stations down the street made for lots of sirens in addition to road noise until about 10pm.

▪︎The tube station is about a 10 min walk either direction with bags. If walking bothers you, probably not the best location for you. After a few days the walk seems shorter. Only bothered us day 1 with bags.

▪︎The room and I KEA type furnishings are a bit worn and chipped but the linens were fresh and white and the room was servicably clean. It didnt bother us.

Leisure Family_with_children

6/10

Pleasant

06 Jun 2025

Stephen

Only was in the room for night time but the mattress was uncomfortable and only one pillow with no spares, otherwise it was ok

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Mohammed

Everything was 5 star except the beds bedding was good but the mattress was horrible spring mattresses had 3 beds and all family had same issue couldn't sleep on them other than this Everything was 5 star

Friends_and_family Family

6/10

Pleasant

31 May 2025

ErikoB

Very good location as closed to train station. The staff is nice, but they recently repainted the walls, so the room smells strongly of paint.

4/10

Poor

23 May 2025

Roseline

I had to go for a meeting without taking a shower. The bathroom door was jammed and there was no one to help open it.

The manager did not pick calls and the night desk manager did not respond when I knocked on the reception door.

10/10

Exceptional

20 May 2025

Fereshteh

The hotel was exactly what we needed for our short stay. There wasn't anything fancy about

Friends_and_family Family

8/10

Excellent

16 May 2025

Thomas

Simple but effective accommodation for a work trip

A decent, no-fuss hotel stay. The photos on the website suggest the availability of food options that just don't exist in the real site, so I suggest these misleading images are removed ASAP. It's worth noting that this is a converted 5-storey townhouse and there's no lift, but this wasn't a problem for me. Walls are paper-thin and every time the guy in the next room opened his door I thought he was opening mine! This means it might not be great for a romantic weekend, but for a business trip like mine it was a great option that was relatively low cost (for the area).

Business

2/10

Poor

09 May 2025

William

COMFORTEL PRPL DISGUSTING

The room was certainly below 1* condition. It was scruffy and tired TV had fallen off the wall and was propped up on table with the tea and coffee items. Hairdryer was damaged but worked both headboards were very badly damaged. There was old liquid stains that had run down the wall still present the base of the beds were dirty and stained as was the carpets. Shower tray was stained hot radiator/towel rail in bathroom was very dirty and stained. I am very surprised that you even had this terrible hotel on your list. Would not recommend it and would certainly not stay again it was well below value for money

Partner

8/10

Excellent

22 Apr 2025

Ahmed

All what you need for one night

Good price in reasonable location. The room contains what you need for a night.

No complaints

Business

8/10

Excellent

18 Apr 2025

Samuel

The hotel is in a very good location and is close to two metro stations.

I would like to give a special thanks to Ahmad for his kindness and willingness to resolve and help with all my needs.

Leisure Partner

2/10

Poor

30 Mar 2025

Rachel

When we arrived at the hotel we had to cross the street and book in in another building. The hall ways were very cramped and would not be easily accessible for anyone with a suitcase. Our room was in the basement of the building. It was a very small twin room. There was damp in the room and bath room. It did not feel clean and you could visibly see dirty, dust and grime throughout the room and property. The shower still had hair from the previous guest in it and the doors didn’t close resulting in a very wet floor. The walls to the rooms were so thin you could hear everything from other rooms. The door to our room didn’t shut easily meaning we had to slam it shut, it wouldn’t close on its own. There were weird stains on the curtains and black marks on the bedding. The glass in the bathroom hadn’t been cleaned. Overall just felt very disgusting.

Friends_and_family Friends

10/10

Exceptional

28 Mar 2025

Emily

The staff are friendly, and the price is reasonable.

Leisure Family

8/10

Excellent

16 Mar 2025

Paul

Very convenient

Business Self

10/10

Exceptional

09 Mar 2025

Elizabeth

Clean, a little noisy comfortable stay!

The reception was in a separate building which wasn’t clearly signed. The room itself was very clean and well presented but need a lick of paint here and there. The shower has nowhere to put anything and no bath mat, anti slip protection or grab handle. There is a fridge which was handy. The traffic is very noisy so you won’t get a good sleep if you’re a light sleeper. Sainsbury’s is directly opposite and very handy for cafes and close to Goldhawk and shepards bush stations.

Friends_and_family Family

6/10

Pleasant

23 Feb 2025

Jhon

It's ok

Business

2/10

Poor

13 Jan 2025

Fasil

The staff don’t care and pics in advert are wrong of room when u book. It’s a crap hotel and u can hear your neighbour snoring. The online advert when booking with Expedia is wrong as I booked a family room and the customer it showed was nice. When I got here the room was not the same. When I confronted the manager he began blaming others and silly excuses. I said I will take this up with Expedia and the hotel general manager and took the details

Business_and_leisure Family

2/10

Poor

05 Jan 2025

Michael

The bathroom shower had mold, dust all over the picture frames and light fixture. The wood framing holding the fridge was rotten. No elevator, being pregnant and with a toddler having to go up and down 4 flights of stairs was miserable. The whole building and room had a weird smell. The stairs rails are really flimsy and some areas you can see they had split and they did a very wonky repair that’s barely holding together.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2025

Daniel

This property DOES NOT have elevators and it has around 5 floors. A lot of work to go up the stairs with luggage. Cleanliness is not good at all. All the person does is bring you towels and straighten the sheets. You can see old stains on the walls and around the bed frames. The staff of really nice but if you are looking for a hotel where you feel clean then this is not it.

Leisure Family

2/10

Poor

30 Dec 2024

Dean

SEMEN ON THE WALL! THIS PLACE IS DISGUSTING AND A HEALTH HAZARD. There was blood on the floor an semen on the walls. This place has never been cleaned and after being promised a refund I have been told I have no right to a refund: we didn’t even stay in the room; we left after 30 mins and had to go spend 600 pounds on a new hotel on Christmas Eve

I have photos to prove everything

8/10

Excellent

24 Dec 2024

Jo

Overall is good. Recommended.

Good location. Good balance of what you are paying. Some of the facilities are old and damage, need to repair.

Friends_and_family Family

4/10

Poor

24 Dec 2024

Lukas

terribble mold smell in the room when checking-in, mold in bathroom (possibly due to the broken fan in the bathroom...)

Leisure Self

10/10

Exceptional

20 Dec 2024

David

Great comfortable room close to tube and shopping

Nice hotel, close to underground and Westfield shopping centre, plenty of eateries, room has fridge so can pick up bits in local Lidl/Sainsbury's

Self

10/10

Exceptional

16 Dec 2024

Matthew

The hotel manager was very helpful and friendly and the room itself was recently renovated and very good compared to the standard of most other hotels in London. I highly recommend this hotel and will stay here next time I'm in London.

Leisure Family_with_children

4/10

Poor

20 Nov 2024

Verified traveler

It's a budget hotel

Hotel room was as you expected for a budget hotel in London

Room smelled of cigarette smoke when we entered although duvet covers were clean and fresh however upon inspection of inside the duvet we noticed it was heavily stained of blood and looked yellow all over which showed signs it hadn't been deep cleaned in along time. All fixtures were wonky on the walls and had dust and cobwebs all over them showing no signs of cleaning.

Staff there were very friendly and got us extra pillows without an issue.

Toilet in bathroom was lose on the wall and the shower has some mould on the sealant as well as limescale around the base.

The sink had toothpaste on the outer side towards the shower, showing no signs of thorough cleaning between guests.

Fridge in the room didn't work, but internet services were decent and worked.

The floor initially had been cleaned over however in the corners there was dust, wood chippings on the floor around the mini fridge.

There was some yellow drip stains on the wall near and around the window, due to the heavy smoke smell this looked like tobacco tar.

For £79 for two people it was okay, however wouldn't want to return due to the conditions which mainly come down to the room not being in a clean enough condition.

Partner

8/10

Excellent

31 Oct 2024

Nicholas

Clean and comfortable

Nice find, clean and comfortable.
Floor above was creaky so could hear the guest walking around. But little wrong with this place.

Self

10/10

Exceptional

24 Oct 2024

Tara

Clean and comfortable, a good solution for budget travel. Nice neighborhood, convenient to transport and shopping. Staff was friendly and helpful.

Leisure Self

10/10

Exceptional

21 Oct 2024

Quincy

It was all good for the orice

Leisure Self

4/10

Poor

10 Oct 2024

James

Cheap but not cheerful

Room was clean but very tired.

Lots of furnishings and flooring damaged and not looking great.

Bathroom hot water took untill i raised an issue to get hot water.

Toilet flush kept breaking 3 times. Gave up reporting it by the end.

We weren't in the room much which helped massively.

Wont be staying there again

Friends_and_family Friends

6/10

Pleasant

04 Oct 2024

DENNIS

The hotel seems a little tired and needs sprucing up. I was only there for 1 night so it was ok. Would I stay there again ...no probably not.

Self

4/10

Poor

04 Oct 2024

Bethan-Jaye

Not worth more than £30

I wouldn't recommend this stay. I paid £82 for one room and this was not worth it.

Check in - No issues went to the hotel next door; waited for 5 mins before someone came down to the desk but very speedy check in regardless.

Room - The twin room I was given was room one on the ground floor at the front of the building. There was a weird smell in the bathroom so I had to keep the door closed. No hand soap and the shower had a weird yellow, brown stain on the floor which was concerning so I didn't use. The 2 beds themselves the bases of them were both covered in white mould which is gross. The bedding was clean and I had no issue with that. But the mould was quite large and very concering.

Safety: If you are on your own and a single woman do not book this room. As I mentioned previously it is on the ground floor right at the front. There are stairs out the front of the window right outside your room that anyone can access which was really scary especially as the outdoor light kept going off through the night which was concerning.

Business

2/10

Poor

02 Oct 2024

Angie

Don't stay here!

Check is was awful and the manager made me cry. Said we'd booked for the wrong date, but my app had correct date. When we returned later were locked out as they had not processed my payment. 5.30 fire alarm so stood in street. Pillow cases were scratchy, from was boiling, it was all terrible.

Friends_and_family Family

8/10

Excellent

23 Sep 2024

David

Nice clean hotel, close to Empire and nearby shopping centres and tube stations

Self

6/10

Pleasant

20 Sep 2024

James

Staff were nice and friendly, room was attended to daily but was areas of muck left and areas could do with repair or repainted

Leisure Partner

6/10

Pleasant

19 Sep 2024

Samantha

Polite staff, but not worth the savings.

This is a tough one to review. Staff were very helpful and polite, gave us a fan and extra toilet paper when needed. Check-in was a bit rough as it was a new employee and a language barrier, but we got it sorted, and he was very polite. We forgot to put the 'do not disturb' sign out and came back to bed made and fresh towels. With that said, the room absolutely needs a deep clean. The carpet is stained, the curtains are stained, the bathroom grout lines have black mold on them, and even the walls have stains all over. I understand that deep cleaning every time would defeat the point of a budget hotel, but there should be some sort of weekly or at least monthly deep clean. Also, being on the basement floor, in the front of the building, it would be a good idea to instruct the cleaning crew not to open the curtains. I appreciate the gesture, but the street is very busy, and literally everyone could see all of our belongings in an empty room. Security should always be a concern on the ground and especially basement levels.

On the 3rd day of our stay, we were verbally attacked by a vagrant on the front steps that told us tourists need to leave. We told him to move along, and he did. No fault to the hotel for the lack of effort by the London police and local government, though. Perhaps some no loitering signs and clear CCTV will help.

Overall, the savings weren't worth it for us, but it wasn't a bad stay. It got the job done and saved us a couple hundred pounds.

Friends_and_family Family

4/10

Poor

18 Sep 2024

Georgina

The pictures look nothing like the room, it smelt of damp and mould, stains everywhere, the lobby smelt overwhelmingly of BO and the walls were so thin that the person snoring in the room next door kept me awake until 6am. It's cheap but not even worth that price.

Leisure Partner

2/10

Poor

18 Sep 2024

Jasmin

I bought cleaning supplies to clean the shower. It was disgusting and had residue on the walls. The walls and floors were stained and I felt itchy from the bed sheets.

Leisure Friends

4/10

Poor

08 Sep 2024

Charley

We liked the location and easy access. We also liked having a plug in fan. We did not like how dirty the carpet was and the condition of the bathroom. Also the hallways smelt like weed.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Michelle

We really enjoyed staying at this property. It was clean and tidy, all staff were really pleasant, they added new towels and emptied the bin the day after our arrival. I’m sure they would have made the beds if I hadn’t already. It was easy access to the tube and shopping, which is an absolute plus.
We would definitely stay there again.

Leisure Family

4/10

Poor

05 Sep 2024

Brionne

Good - Convenient in many ways.

Bad - Police sirens every 5 - 10 mins. When there's events, every 2 - 4 minutes (I was 2 miles away from the Notting Hill carnival).

Business_and_leisure Self

10/10

Exceptional

02 Sep 2024

Lauren

Fantastic stay here after four night room cleaned daily local to all amenaties

Friends_and_family Family

6/10

Pleasant

30 Aug 2024

Dorota

The hotel was ok. Close to public transport, huge shopping centres, very close to grocery store. Our room was clean but very loud, you could hear the noise from the street and also your neighbours who were also staying. But the worst was the bathroom ventilation- it was soo clogged that the noise it was making was unbearable! And it was connected to the bathroom light so you had to use it! It was full with dust and really not working properly.
But other than that the room was very nicely equipped- there was kettle and teas/ coffee, daily housekeeping ect. Just the noise!

Friends_and_family Family

8/10

Excellent

28 Aug 2024

Heather

Room was good for family of 5 comfy and clean only problem i had was staff cleaned the room and left the windows wide open with all our belongings inside we didn’t get back to the room until midnight so it was a bit scary wondering why the windows were open so wide and it was raining. Other than that stay was ok.

Leisure Family_with_children

6/10

Pleasant

20 Aug 2024

PEDRO

It’s ok I think

Leisure Family_with_children

4/10

Poor

12 Aug 2024

Victoria

Room was filthy, marks on walls,damp,mildew,no hot water. Asked reception about this and it was hot for one day then cold again. Shocking place. Basic is ok but filthy,old,worn out is not acceptable

Leisure Family

10/10

Exceptional

06 Aug 2024

Abdallah

Value for money

8/10

Excellent

31 Jul 2024

Anthony

Very good accommodation for the price. Great housekeeping staff for rooms. Reception is in another building, so not entirely convenient. Internet connection dreadful. I was at top of building with a huge number of stairs and no lift.

Self

4/10

Poor

25 Jul 2024

Bev

Great location.Terrible smell from bathroom.

Arrived and no one at reception to check me in.
Had to return 30 mins later.
Gentleman behind the desk was polite but not very helpful.
Requested and paid for an assessable room due to a knee injury.
Was given one on the top floor.
Up several flights of stairs without help with luggage.
Room was ok,but the smell from the bathroom was beyond anything i have ever experienced.
It smelled like someone had died in there.
It took buying an air freshener from sainsbury over the road to get it bearable.
The location is excellent.
I was going to a concert at the empire so it is just a short walk.
But the hotel has obvious issues with the bathrooms and drainage.
It was one of the hottest days of the year,so the industrial size fan in my room was a blessing.
The noise outside during the night was constant.
I wouldnt stay again.

Self

4/10

Poor

23 Jul 2024

Dennis

On-site picture of room was not like the real thing (much smaller). We were put into a room on the 3rd floor (4th floor american counting) without notification, which for older guests with heavy bags was horrendous, as the steep and narrow staircase went on forever. Tried to change to a lower floor level but not possible, with no offer of assistance with the heavy bags. Cleaning staff excellent.

Leisure Partner

6/10

Pleasant

20 Jul 2024

Ruben

Small Room, not very Clean Carpets and TV out of service

Leisure Family

2/10

Poor

20 Jul 2024

sydonnie

The room extemely tiny too much stairs

Leisure Family

10/10

Exceptional

19 Jul 2024

Elle

It's not a 5* hotel, but doesn't pretend to be, bed was really comfortable, had all the amenities I needed. Staff were excellent, polite, amazingly helpful. The only downside is the cleaner walked into my room at 10.00 am when checkout is 11, good job I was dressed 🤦😂 would definitely stay here again ☺️

Leisure Self