Name: Novotel London West
Address: Shortlands, Hammersmith, 1, London, W6 8DR, GB

Novotel London West

London · United Kingdom

Shortlands, Hammersmith, 1View location

100 reviews shown

2/10

Poor

30 Jul 2026

Jaime

Wifi bad. Tv. Nothing. All channel pixeled. There was a fly in my room. Ac so-so

10/10

Exceptional

27 Jul 2026

Constancio

Pleasant staff

6/10

Pleasant

25 Jul 2026

Martina

Room was clean and hotel
Sufficient enough for what we needed.
Breakfast, however, was not worth the money. You are better off going to a near by cafe and having a proper breakfast. Many items in were missing, empty and refilled. We struggled to find something to eat.

10/10

Exceptional

23 Jul 2026

Mike Le

Decent location.

Self

6/10

Pleasant

17 Jul 2026

John

The hotel is old. The air con in the room wasn’t very cold. The toilet broke in our room twice. The location of the hotel is good and the price was fair.

Family_with_children

10/10

Exceptional

14 Jul 2026

Christopher

Great location for the Hammersmith area, very secure, and close to the Tube.

Self

10/10

Exceptional

13 Jul 2026

Dipesh

Great location!

Family_with_children

10/10

Exceptional

10 Jul 2026

Patricia

Hotel clean and staff helpful located walking distance to underground

Family

2/10

Poor

10 Jul 2026

javaid

It is now over two decades that I have been staying in hotels all over the world courtesy hotel.com but I most admit that Novotel west was the worst of all .nothing was as stated rooms were small nd smelly v were staying as a family nd had the most horrible experience. St one point I even wanted to cancel my stay The staff was ok but one of the receptionists / supervisor probably Rebecca was the worst She was rude arrogant nd had no feelings for infants
Thanks God v dint book any food
The sheets were not changed unless asked
All in all it was a very bad stay nd will make sure never stay in Novotel nd will warn all my friends nd families to avoid ur chain

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Kristine

Stayed in room 3011 for 3 nights. Bathroom needs updating shower screen had loads of green mould on it. Aircon was off when we arrived so room was boiling and the room was facing a courtyard below with very loud music and people.
Breakfast was ok, it was very busy during my stay. The bacon was barely cooked every day and I understand why they have everything like cereals and condiments etc. in large , help yourself format but having a frozen hard lump of butter in a fridge away from the bread and toast etc., rather than individual servings was a little frustrating when by the time you get to put it on your toast that’s cold too 😂 it personally puts me off as there is more opportunity for cross contamination and manhandling than necessary. Just watch people and you’ll see what I mean 😜
Pastries were always gone as was the fruit and the orange “juice” tasted like weak squash.
For the price I’ve had loads better.
Good location

Family

8/10

Excellent

08 Jul 2026

Josh

Room was great very comfy bed and amenities location, staff and food were great also a great coffee from the bar the only thing that let down the stay was the shower it was very weak and not the best

Partner

8/10

Excellent

07 Jul 2026

Peter

Well located even with parking(expensive). Breakfast disappointingly large hotel. Room well appointed

Partner

8/10

Excellent

05 Jul 2026

Shawn

Amazing location near the tube and central to west London.
Hotel was comfortable- AC is central and not controlled by the rooms so keep that in mind if you’re going on a hot week.
One major issue is that they are understaffed. Essentially no one picks up the phone if you call the front desk to ask any questions. It can be very frustrating if you need help.
I gave up on asking them to fix my safe as it was not working.
Overall comfortable and good location but keep your expectations low as it’s not a 4 star hotel based on US standards (3.5 max)

Self

8/10

Excellent

03 Jul 2026

Eleanor

Excellent check in with an unexpected upgrade. Room good with working air conditioning (important in London these days). The room service menu said everything was available 24/7. When I asked for a club sandwich at 10.30pm I was told there was only salads or pizza. Breakfast a large buffet with some very good items and some less good.

Partner

10/10

Exceptional

28 Jun 2026

Simon

Hotel was clean and staff excellent.

Minor issue that Aircon wasn't that good although it was a heatwave so benefit of the doubt given.

TV was excellent

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Lian Teck

Great locations and very clean rooms.it is London, so expect tight spaces. Now the worse thing... Only bad thing about this hotel is the water pressure of the shower, absolutely miserable. Everything else great

Friends

10/10

Exceptional

26 Jun 2026

Isa

Excellent service and experience from check in to check out

Business

10/10

Exceptional

26 Jun 2026

Stephen

Been to this Hotel quite a lot and it never disappoints. I made an error with my booking this time and the Hotel sorted it with out fuss.

All round a brilliant few days

Business

2/10

Poor

25 Jun 2026

Saleh

Terrible AC full blast but not cooling room at all.

Overpriced hotel you don’t get much

Partner

8/10

Excellent

24 Jun 2026

James

Lovely hotel with nice bar area including outside seating. Easy walk to the underground station. Only issue we had was that the sofa bed for my daughter was not made up on arrival, we requested this twice during the evening and said we’d do it if the bedding was somewhere in the room. When they eventually came all the bedding was actually within the folded up sofa bed already and would’ve taken us 5 mins if we’d known.

Family_with_children

8/10

Excellent

23 Jun 2026

Owen

Great location. Less than 5 minute walk to subway and restaurants as well as onsite restaurants. Quiet and Peaceful.

Self

2/10

Poor

22 Jun 2026

Paul

Checked in for multi night stay - on 7th floor end of second corridor and when I got to my room key card didn’t work, very frustrating when you’re on a time schedule that doesn’t build in 20 minutes of waiting for lifts and quieting at reception

Self

8/10

Excellent

17 Jun 2026

Rick

The hotel was perfectly located for the Hammersmith Odeon,the room was clean but a little tired, the bed was very comfortable,parking was awesome situated underneath the hotel
I didn't have any time to use the amenities or have breakfast in the morning.
The stand out for me was the staff, everyone I interacted with were delightful and couldn't have been more helpful, I would stay here again purely for the staff wonderfully trained and just the right amount of interaction with me without that feeling of falseness you get elsewhere

Self

8/10

Excellent

16 Jun 2026

Peter

Room clean great choice for breakfast

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jessikah

Large and very comfy beds!

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Jai

Lovely staff, very polite and friendly. Beautiful hotel, very well presented. Great location.

Self

4/10

Poor

15 Jun 2026

Mostefa

the room wasnt clean properly, so was the curtains falling down

Business

10/10

Exceptional

14 Jun 2026

Rupi

8/10

Excellent

13 Jun 2026

Sophie

The hotel was lovely , reception lady Maria was helpful and gave us an upgrade on our room. Unfortunately the room need some TLC there was a crack in the wall which was very obvious, shower head could have done with descaling . Other than that would definitely stay again as staff was nice , food was really nice

Partner

10/10

Exceptional

13 Jun 2026

Emma

A very comfortable bed and friendly staff. Excellent location, close to the tube

Self

4/10

Poor

12 Jun 2026

mark

The wardrobe shelf was really dusty so when I took my black t shirt down it was covered in dust. Carpets are stained. Foul smell from sink drain. Hair matted in the carpet
Air on not working. Door locks broken
Gym is better than average
Lively bar

Self

2/10

Poor

11 Jun 2026

javaid

They had cancelled my room without any intimation nd on top of it forfeited my money of that night .my train cancelled thr service probably ,that’s y we could not reach London on 7th but the hotel never compensated it as things were beyond our control

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Jeffrey

Great location adjacent to Hammersmith Underground station. Close proximity to numerous restaurants. Very helpful and friendly staff. Clean and comfortable room.

Self

10/10

Exceptional

09 Jun 2026

Ivonne

Clean room Good staff

Family_with_children

8/10

Excellent

09 Jun 2026

Jamie

The hotel was fine and good value for money

Partner

10/10

Exceptional

07 Jun 2026

Abby

Clean rooms, friendly staff.

Family_with_children

10/10

Exceptional

05 Jun 2026

Jennifer

The location was perfect, breakfast was fantastic. You do need cleaning wipes in the fitness facility.

Family

10/10

Exceptional

04 Jun 2026

Richard

Breakfast buffet was superb

Partner

10/10

Exceptional

04 Jun 2026

Christine

One night stay and it was lovely. Staff were super lovely and helpful. 10/10, A++++

Friends

8/10

Excellent

03 Jun 2026

Ellie

Could have twin beds. Breakfast was a bit over priced. Staff were good

Family

2/10

Poor

03 Jun 2026

muhammad

No tooth paste or tooth brush
Room was cleaned but
Not even facewash in the toilet
Looks like a 2 star hotel
Didnt expect this from novotel

Self

6/10

Pleasant

01 Jun 2026

Claudine

L’hôtel aurait besoin d’une rénovation. Tapis salle dans la chambre.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Fatima Ezzahra

Really i love it thank you for suure next stay will be novotel west
Fatima Ezzahra

Business

10/10

Exceptional

31 May 2026

Sumita

Housekeeping can improve. Rest all was excellent.

Family

4/10

Poor

31 May 2026

Stephen

We are really bummed about the TV in our room, no subtitles. I can't even call the front desk from room 9016 on the 9th floor. I went downstairs to complain about the subtitles, and the staff said it was fine, but it still didn't work. We weren't having a good time. The restaurant was also a problem; we told them we're deaf, but they still spoke too fast for us to lip-read. We really couldn't understand anything. Plus, our room wasn't cleaned, and we ran out of coffee pods, milk, and tea. I went downstairs again, and a man knocked on our door, but we didn't hear him. The door was still a bit open, so I checked, and he was standing there. He gave us some stuff, but no milk. I asked, \"Where's the milk?\" and he didn't seem to understand what I was saying. It made me so mad! 1 practically yelled \"MILK!\" and he just said \"OK.\" And guess what? Still no subtitles. We had to ask the front desk so many times. We paid a lot for this hotel, restaurant, and drinks, and it's just not what we expected. No clean up when we went out

Friends_and_family Family

10/10

Exceptional

29 May 2026

Andrew

Great location when visiting London. Very close proximity to the Underground and transportation. Lots of amenities available within walking distance. Check in and check out was quick and efficient. There was always someone available at the front desk at all times.

Friends

6/10

Pleasant

29 May 2026

Wing Chuen

Air conditioner not good, a bit hot during the stay, didn’t replenish enough towels after the housekeeping, even miss the bath mat!
No one answered on the phone when calling ‘Housekeeping’ or ‘Operater’

Friends_and_family Family

10/10

Exceptional

27 May 2026

Elaine

Great!

Family_with_children

10/10

Exceptional

27 May 2026

Denise

Good position in Hammersmith.
Staff very obliging.
Booked extra night after tour with different company and they organised same room and an upgrade.

Partner

10/10

Exceptional

24 May 2026

Andrew

Great location! We arrived at LHR and this site is easy to travel to by the underground. Check in was quick and easy. Will definitely be returning.

Friends

4/10

Poor

19 May 2026

Isaias

We paid around £21 for breakfast and it was a disaster.
No variety of fresh fruits, conserves... Cold meat one 1 type which was as pale as a dead person.
Floor dirty. You can clearly see the staff if not paying attention to the cleansiness or taking pride.
We ended up having one porridge. The rest looked like left ober from the previous day.

Before my arrival, I wrote an email to the hotel with some request and also pointing the a website error. Wrote to the email pointed in the website. I had no reply. When I checked in, I mentioned I am still waiting for a reply but I would love a reply from management. STILL WAITING...

Other Novotels offer a completely

Friends_and_family Friends

6/10

Pleasant

19 May 2026

Anna

Not far from the underground, quiet but small rooms

Friends_and_family Family

8/10

Excellent

13 May 2026

Roderick

Really charming staff, but breakfast ordered for the room never arrived. No reply from any of the phone numbers on the internal phone. Good room, but hotel is a little tired for the money.

Self

10/10

Exceptional

10 May 2026

Anita

One night stay, unexpected upgrade, staff helpful and friendly, room excellent

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Lauren

The hotel itself seemed decent; however, the room was rather dated, and the beds were extremely hard and uncomfortable. The pillows were also far too rigid, resulting in one of the worst nights of sleep I’ve ever had. The breakfast buffet offered a good variety of food, and the staff were friendly. I chose the hotel due to its proximity to a business meeting, but I would not stay there again.

Family_with_children

10/10

Exceptional

06 May 2026

Helen

Great stay! Couldn’t fault it.

Friends

6/10

Pleasant

06 May 2026

Wendy

Very limited breakfast which was not replenished very often. Staff member at entrance desk to breakfast was not very welcoming, explained everything to guests in front of me but just took my room number and said nothing further. Would have been helpful to get an overview of where to sit, where the buffet etc was

Family

8/10

Excellent

29 Apr 2026

Nigel

It’ll do for one night…

Partner

6/10

Pleasant

27 Apr 2026

Justin

The location is good in terms of getting into central London with Hammersmith tube only a short walk. The rooms are really three star, basic with only a kettle and some water as frills. We did not find the bed too comfortable, and the bathroom looked like was due for upgrade. Breakfast was very good with a lot of quality ingredients and options. The lifts / elevators need attention with long waits and more than 5 people was an overload. Also getting in and out of the hotel was not straightforward, the lobby is on the first floor so you have to get a small lift up one floor. It would be better to have an escalator and is an obvious upgrade. Parking is £1.50 per hour with a code the hotel give you on checkout. I don't think for the price-point I will return, there are newer and better options available locally.

Partner

10/10

Exceptional

26 Apr 2026

Marianne

Great location. The tubes are very accessible with shops if you need food or snacks. The room was clean and quiet, good for sleeping. The staff was helpful

Partner

10/10

Exceptional

19 Apr 2026

Mihaela

Excellent location for the venue I was attending, the bed was super comfortable, loved my room

Friends

10/10

Exceptional

15 Apr 2026

Amanda

Fantastic

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Wayne

Breakfast not as good as previous visits, much less choice and lower quality than previous visits ie no healthy cereal option such as bran flakes/ fruit n fibre/muesli, only two sweet bakery options, no mixed berry prepped fruit fur yoghurt etc.
Room clean, but dated and at double the price of a more spacious, comfortable, modern Premier Inn room.
Stand friendly and welcoming. Hotel well located for local amenities and good transport links

Partner

8/10

Excellent

12 Apr 2026

Emma

Room was pretty clean minus a hair here and there. Rooms were not soundproofed so could hear everyone in the hallway and in their rooms. Location is 5 minute walk away from subway station so very convenient. Bed was comfy. Staff were very nice.

Partner

10/10

Exceptional

12 Apr 2026

Shaun

Everything at the hotel was great. Room was marvelous, the staff were friendly and check-in was smooth. Couldn't speak more highly of it! Thank you!!

6/10

Pleasant

10 Apr 2026

Suhanya

Good room service staff
Rooms dated
Bathrooms need renovating - weird sinks

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Malcolm

Check in was good, nice and new check in area. Rooms dated and not at all clean. Check out was at 12noon but we were woken at 9am by the cleaning staff asking us to leave the room so they could prepare it, same at 10am and again at 11am. Would not stay here again due to the above.

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Toan

The cleaning staff was not good. Didn’t really clean the place well.

10/10

Exceptional

09 Apr 2026

Nicole Natasha

Didn't have breakfast

Family_with_children

8/10

Excellent

09 Apr 2026

Scott

Comfortable room, staff friendly at check in/out. Good range at breakfast. There was always a very long queue for the lift to and from the car park so ended up using stairs with luggage.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Jean Jen

Great property right next to the Hammersmith tube station, which made travel into city center of London super easy. The check-in was a bit confusing because they had a ground floor that was the main entrance and then the 1st floor where you check-in but could also access a couple of different ways. We took public transportation to the hotel from Heathrow so walked to the hotel from the tube station and couldn't find the ground floor entrance from the exit we took out of the tube station that first day. We figured out the layout pretty quickly though. The rooms were clean and updated and the restaurant was solid. We opted to have cleaning service every other day, in which they gave us some drink vouchers as compensation for being more environmentally conscious. The only complaint was that the elevators were always crowded so we opted to take the stairs nearly every time because it was hard to catch an empty one.

Family_with_children

6/10

Pleasant

05 Apr 2026

Thomas

Rooms were small and dated. For the price you’d expect something a little nicer.

Partner

4/10

Poor

03 Apr 2026

James

No cot despite paying for one. Didn’t answer the phone when phoning from the room. Very frustrating with a baby being put to sleep on an evening after checking in.

6/10

Pleasant

01 Apr 2026

Harrison

Nice staff, very friendly and available. The hotel is tired. Loo y looks nice but rooms are very dated and hallways are \"grubby\". Main lobby lift was broken as were 2 other room lifts. The remaining lifts were so slow as well.

Fridge in our room didn't work and the AC was wired up wrong (3 blower symbol was off and 0 blowers was on) Bathroom appears to have the apocalypse finish with silicone around the toilet. Beds on the firmer side. Room was very quiet though.

Breakfast was not worth £21.50 per person, quality of the food was not up to scratch. The meat looked like it had been shown a light bulb and things like beans were cold even under a heat lamp.

Poor selection of gluten free offerings (specific to us) we were assured we would have plenty of choice to pick from but tis was not the case.

Overall hotel needs a refurbishment and serious though as to if you need anhotle breakfast as you can get a lot better for less in surrounding establishments

Family_with_children

8/10

Excellent

27 Mar 2026

Alan

Last minute booking after missed connection at Heathrow. Great location close to airport on Piccadilly line with plenty of places around to eat and drink. Clean comfortable hotel.

Partner

10/10

Exceptional

24 Mar 2026

Stephen

Very clean throughout, comfortable beds and handy for the shops, bus station and tube stations in Hammersmith

Self

10/10

Exceptional

22 Mar 2026

Alastair

Clean comfortable room
Bed comfortable
Close to tube and shops

Friends

6/10

Pleasant

21 Mar 2026

Gabriel

Thought it was ok just

6/10

Pleasant

16 Mar 2026

Jessica

Reception was difficult to find as sign outside pointed towards lifts where only one worked and was very busy/slow. Room was nice but was felt thin so heard lots of noise especially early hours of morning.

8/10

Excellent

15 Mar 2026

Anna

Clean, very convenient, large room. Didn’t have breakfast or have any drinks etc but the bars looked nice. There was an awards ceremony going on when we arrived and had to wait an absolute age to get in a lift up to the reception, when we left after checking in we realised there’s an alternative entrance round the corner. It would be good if that were signposted so people were aware.

Partner

8/10

Excellent

15 Mar 2026

daniel

The room was very clean, the bathroom was too but the toilet splashed water when flushed.

Partner

8/10

Excellent

14 Mar 2026

Sally

Good location, nice size room and clean. The only one thing I would say is the walls are quite thin. Apart from that I really enjoyed the stay.

Partner

10/10

Exceptional

12 Mar 2026

Tola

Clean

Partner

6/10

Pleasant

08 Mar 2026

Nicholas

The receptionists were very friendly and helpful. We were upgraded to an superior executive room which was a double room with an additional sofa. It also had a complimentary minibar. The only thing was, the only item in the minibar was water. When I checked at reception, that was all they put in the minibar for that room type. I can get water from the tap for free anyway so after making a big deal out of it when we checked in it was very disappointing. Also the tv did not thave sky tv channels. The shower had no power what so ever and was warm at best. The waitresses at the bar were great once they arrived, but like buses, never appeared for ages and then got 3 at once. When you pay £100 plus per night you should expect more. Have stayed in hotels all over the world and had way better rooms for far less. Very disappointed.

Partner

10/10

Exceptional

08 Mar 2026

David

Very good and ideal location for our trip and day out in central London.

10/10

Exceptional

07 Mar 2026

David

Welcome was great and friendly

4/10

Poor

06 Mar 2026

Viola

The bed wasn't very good, you could feel the hump. Some of the staff wasn't friendly and doesn't smile.

Family_with_children

2/10

Poor

04 Mar 2026

NEELU

I had originally booked a two-night stay through Expedia. However, my work at Charing Cross Hospital ended a day earlier than planned, so I needed to check out after the first night. When I approached the counter, I specifically asked the staff member Waqar if he could assist me. He confirmed he was available, so I proceeded.

After handing over my keys and receiving confirmation that the checkout was complete, I simply requested a printed receipt. At this point, Waqar’s demeanour changed dramatically. He became quite impolite, claiming he now had other customers waiting and instructing me to go to the next counter.

When I explained that a printout would only take a moment, he began arguing with me, questioning why I was checking out early. To be honest, the interaction felt more like an interrogation than a standard hotel service. It seemed as though I was being questioned about “getting bail a day early” rather than simply concluding my professional stay. Despite my explanation that I was in a hurry to get home after my shift, he continued to be argumentative and dismissive.
Lady next to him counter was also dismissive saying printout doesn’t take 5 mins and covering the person but in fact it just took less than 2 seconds. Staff is rude as I could read few comments on other websites and they have neither improved it nor are they apologetic.

Business

6/10

Pleasant

02 Mar 2026

Sabrina

6/10

Pleasant

02 Mar 2026

Caroline

Very clean, but tired/aged rooms, reflects pricing. Overpriced drinks, best off going to local pubs, convenient location for Hammersmith tube station.

10/10

Exceptional

01 Mar 2026

Giles

Excellent bar and large rooms for UK.

Self

10/10

Exceptional

27 Feb 2026

Barbara

the room was super clean

Friends

4/10

Poor

26 Feb 2026

David

Rooms in poor condition and old

10/10

Exceptional

26 Feb 2026

Anita

Room excellent, staff friendly and helpful, and our dog was made to feel very welcome - thankyou

Partner

10/10

Exceptional

25 Feb 2026

Kieren

Very good

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Lauren

Always good

Self

6/10

Pleasant

18 Feb 2026

Andrew

Lift too far away from rooms,

10/10

Exceptional

16 Feb 2026

Caroline

We arrived very early before check-in and, although our room wasn't ready, Alexandra on the front desk was very welcoming and friendly and the Duty Manager took care of us until we could check in. On check out the following day, Maria and Rebecca were extremely helpful. The room was large and comfortable. We have stayed at the Novotel London West before and it's always been a good experience.

Business Partner

6/10

Pleasant

15 Feb 2026

John

Broken tiles on the side of the bath. Coffee stain down the wall. The webbing on the pullout bed was broken on one side. I've stayed here before but the rooms are starting to need some TLC.

10/10

Exceptional

13 Feb 2026

Vaughan

Fantastic experience at reception, well looked after for a rare night away. Great facilities, and nice room.

Partner