Name: Heeton Concept Hotel-Luma Hammersmith
Address: Glenthorne Road, 28-36, London, W6 0LS, GB

10/10

Exceptional

24 Jul 2026

Natalie

Stayed here after going to a concert at Wembley. Two adults, four teenage girls, the room had a double bed and two sets of bunks. The room was great, exactly what we needed. Comfortable beds, a clean bathroom, complete with toiletries and towels. They provided really nice coffee bags instead of the cheap instant granules found in a lot of hotels. All in all, it was a great stay. Nice and close to the underground and lots of options for food. The staff were so friendly and helpful.

8/10

Excellent

16 Jul 2026

Mehari

Breakfast is too expensive

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Pong

They only make up the room every 3 days.

Self

10/10

Exceptional

25 Jun 2026

Paul

Great hotel and perfect if you plan to see something at The Apollo

Partner

6/10

Pleasant

24 Jun 2026

David

Was fine for a few days, breakfast went from 12.5 GBP to 15GBP during the stay, no chairs or sitting area on the room. Good if your spending all your time out 12hrs a day.

Family_with_children

4/10

Poor

18 Jun 2026

Paul

Double room booked ended up being an accessible room with two extra bunk beds. Carpet very stained

Self

8/10

Excellent

16 Jun 2026

Marie

We ended up with an accessible bathroom- the handheld shower component was broken and the “overhead” shower only sprayed all over the bathroom and not over the person under it.
Staff were very helpful and the location is great.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Rachael

Very clean room. Staff were super friendly and helpful. Had air conditioning and available breakfast. Free tea & coffee in reception was a nice touch. The room was super big and had everything we needed. Great location for Euston & to get to and from Wembley stadium.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Richard

I had a room with a double bed and two bunk beds. Plenty of space for a large family, but the floorboards really creak very loudly, surprising for a basement room! No lock on the inside of the door which was a concern.

10/10

Exceptional

08 Jun 2026

Li

The room is clean and stylish....easy to check in and check out....great location

Self

8/10

Excellent

08 Jun 2026

Peter

One of the best features in walking distance from 4 tube line that'll take you anywhere. The hotel is also air conditioned which is great during hot weather. The hotel is in excellent condition, recently renovated. The front desk staff are extremely friendly and helpful. Lots of dining options nearby. Second time here and would stay here again.

Partner

6/10

Pleasant

19 May 2026

lorna

We booked a room with 2 x double beds. The room was small and in the basement and one bed was positioned directly next to the door. The bedroom carpet was stained and the window was very difficult to open. Fridge didn’t work. Shower was tiny but worked well.

Room cleverly designed as shower and toilet hidden behind sliding doors. Nicely designed and decorated and bed and pillows comfortable. We all had a good nights sleep.

Quick check in and check out process, all staff were very friendly and helpful, great location - a few minutes walk from the town centre and underground.

10/10

Exceptional

12 May 2026

Katie

I stayed here for two night post surgery. Fab little hotel, close to everything and friendly staff

Partner

8/10

Excellent

11 May 2026

Kate

Solid stay, clean and spacious. Hammersmith area is a bit far from central London, but not bad.

Partner

10/10

Exceptional

04 May 2026

Amy

All good.

Partner

10/10

Exceptional

24 Apr 2026

Mark

Staff were very helpful, the room was very well equipped and the use of space was great. The location a few minutes away from the tube station.

Friends

10/10

Exceptional

16 Apr 2026

Wendy

Clean and efficient staff continental breakfast but has to pay extra

10/10

Exceptional

12 Apr 2026

Helen

Staff very friendly. Rooms spacious & clean. Would definitely use this hotel again.

Family

10/10

Exceptional

10 Apr 2026

Dibya

It's near a lot of amenities and great staff

Family

6/10

Pleasant

02 Apr 2026

Kim

The hotel staff was pleasant and the room was clean although small. The issue was that the hotel is not new but had issues that would make you think they just opened - the card reader wasn't working, the process to check in took far too long, you can't add anything to your room (drinks, etc.) - you have to pay for them each time, there are no washcloths or towels other than body towels, the elevator didn't work for 3 days of our trip; they advertise a Buy 1-Get 1 50% of drinks but then don't honor it because it takes too long for them to process the purchase through the tablet they use (we were told it would add an additional 10 minutes to the time it took to just purchase 2 bottled waters). Again, it's a clean hotel in a quiet area but these issues kept coming up and were just not what we assumed we would encounter for a hotel that was not brand new and for the amount we paid for the stay.

Partner

8/10

Excellent

24 Mar 2026

Liane

Great staff help especially Lana!

10/10

Exceptional

14 Mar 2026

Emma

Lovely hotel, immaculate decor, lovely to have a kitchenette area as a bonus, fridge, kettle and hob if you had a longer stay
Very modern with sliding mirrored doors along whole of one wall which hid the shower and separate toilet. Atmospheric lighting and tv
Only very small downside, no vanity mirror to do make-up with, all mirrors were smoked effect which made it very difficult to see properly in applying make-up. Only tiny downside which could be fixed.
Nice area of London, lots of bars and restaurants and ideally located for Hammersmith appolo

Partner

10/10

Exceptional

05 Mar 2026

Noemi

Super friendly & helpful staff at check in. Really good size room, spotless & so clean. All the amenities you need. Super location. Will definitely go back.

Partner

10/10

Exceptional

22 Feb 2026

Angela

Lovely hotel - immaculately clean with friendly staff. Excellently located close to the Tube - the Hammersmith & Circle lines are closest to the Herton, with the District & Victoria lines just a few minutes on. The mattresses are quite firm but that seems to be the norm in hotel now.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Mark

Room was clean and comfortable for our 1-night stay. Great location for Tube and some nice restaurants nearby

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Krisztina

Very helpful staff.

Family

10/10

Exceptional

14 Feb 2026

Kelly

Clean room, comfy bed and really close to the Hammersmith Apollo. Great value for money

10/10

Exceptional

29 Jan 2026

Jody

Another great annual stay at Heeton Concept Hotel - Luma!

10/10

Exceptional

18 Jan 2026

Denise

Great stay. Room was very clean, shower nice and powerful and the bed very comfortable - we slept very well. Staff on the front desk were very welcoming too. We will definitely stay again.

Partner

10/10

Exceptional

07 Jan 2026

Jessica

Nice room and good price

Business Self

8/10

Excellent

22 Dec 2025

Rebecca

The price, cleanliness and location were all superb. It was quiet in the streets nearby, yet close to great pubs and restaurants, as well as the tube. Only downside was layout of the toilet, meant privacy was more limited. Otherwise great stay!

Friends_and_family Friends

6/10

Pleasant

20 Dec 2025

Nigel

Booked a superior room but got a room in the basement packed with beds. No separate sitting room as described. No bedside tables or shelves to put drinks or phones on. If ypu made a drink you gave to put your drink on the floor as only place to sit is on beds.

10/10

Exceptional

19 Dec 2025

Anne

Great location. The bathroom is quite small but that’s fine

Business_and_leisure Family

8/10

Excellent

17 Dec 2025

Karen

The room was clean and decorated with balloons for my birthday! Thank you so much, we really enjoyed our stay.

Partner

8/10

Excellent

12 Dec 2025

stacey

Helpful staff

10/10

Exceptional

11 Dec 2025

Magno

good

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Stephan

Unsure if Expedia or Hotel to blame - but my booking wasn't on the system on arrival so it was a half hour faff. Staff at reception was nice and sorted it in the end; but not what I needed at 11pm arrival :(

Rooms a bit odd. - no side table for the bed and wardrobe so close to bed it didn't open??

Leisure Self

8/10

Excellent

26 Nov 2025

Rachel

Great for the price!

8/10

Excellent

24 Nov 2025

Gareth

The bed and pillows made for a comfortable stay. The room was clean and ther staff were very helpful.

Business

4/10

Poor

22 Nov 2025

Katharine

Here are the positives…the location is great! And they held onto our bags until check-in time.
When we returned, we were given a room in the basement that was extremely cold. And the heater in the room didn’t work. We were brought space heaters, which did work but the bathroom closet and shower closet doors automatically lose so they remained frigid for the duration. Because of the space heaters, we were left with one working electrical outlet; the ones of the office desk didn’t function. And I nearly forgot to mention the pile of trash that was directly in front of our door when we arrived. It was finally removed after I asked them to do so. So, not terrible but I wouldn’t book again.

Partner

8/10

Excellent

14 Nov 2025

Jocelyn

The hotel is near Hammersmith train station only 5 minutes walk.
The room is spacious, staff were friendly and helpful.
Would recommend…

Leisure Friends

10/10

Exceptional

14 Nov 2025

Kieran

Lovely hotel and great location. Lovely staff

10/10

Exceptional

14 Nov 2025

Samuel

Super clean, great location and brilliant service

4/10

Poor

13 Nov 2025

Caroline

Disappointing. Small, dark room with the shower cubicle in the bedroom. No dead lock on the door & very poor lighting. Fire alarm was activated and felt the staff had little idea what to do.

Business

2/10

Poor

13 Nov 2025

Poppy

dark room
mirrors were dark...
fire alarm went off from an iron? at 10pm
i am am a single female staying on the ground floor on the road next to a pub in central london with NO DOUBLE LOCK?! never in my life had a been to a hotel like that. i asked to move rooms, couldn't be done. didn't sleep a wink, as felt so uncomfortable
shower is in a cupboard
toilet door slammed shut
fridge (empty) made weird noises
check in process was awful
person who was checking us in was nice, but unfortunately there was a smell of BO from her that went around the hotel (aware she couldn't control this, but smell on entrance creates a feel)

Business

10/10

Exceptional

12 Nov 2025

Mark

This was probably the nicest hotel we have stayed in in London. Nice big bed, a sofa, coffee maker and even a small fridge

Partner

4/10

Poor

11 Nov 2025

S A

Additional *fees* were charged at checkin on top of the prepaid rooms and damage deposit.
The man on the checkin desk said the extra would be refunded right away, yet this was a lie as later on I was informed by another member of staff it has to be written up and then signed off by aanager to then be refunded in 3-5 days

Business

10/10

Exceptional

09 Nov 2025

Luke

Perfect location and friendly easy check in/out

10/10

Exceptional

09 Nov 2025

Neil

We have stayed quite a few times abs as always the staff and the room were great. The check in has been changed now and to be honest it's hopeless, we were quung out the door to use the single ipad check in, it used to be so good but now you check yourself in on an ipad which is a pain, you can't see the staff as they are hidden away. A great shame and definatly has reduced our scoring of the hotel.

Partner

10/10

Exceptional

05 Nov 2025

Amy

Comfortable beds, lovely staff and great location!

10/10

Exceptional

05 Nov 2025

Laura

Customer service really stands out – Brie in particular. Thank you so much for going above and beyond.

Business

8/10

Excellent

03 Nov 2025

Cristina

Always good ! Location , staff . Highly recommend

Business_and_leisure Self

6/10

Pleasant

25 Oct 2025

Abdul

Not the best place. Wouldn’t stay again.

Business

10/10

Exceptional

15 Oct 2025

George

Nice clean rooms, a bit on the smaller side but they are functional and you can't go wrong really.

10/10

Exceptional

09 Oct 2025

Robert

Great room and hotel. We only had issue with the temp control and the front desk said they would address it

Partner

2/10

Poor

09 Oct 2025

Hettie

Stayed in room B17 and unfortunately had a really poor experience. Our room was right next to the staff room, and there was constant banging and loud noise throughout the night, making it impossible to sleep. The carpet was filthy, and the room itself was so dark and gloomy. It honestly felt like an afterthought — tucked away down in the basement, through a locked back door and past the staff area.

When I mentioned our bad experience to a staff member, the only gesture offered was a bottle of water, which felt quite inadequate given how much we paid for two nights.

On the positive side, the bed was comfortable and the location is excellent, especially if you're visiting the Hammersmith Apollo. But overall, I left feeling disappointed and wouldn’t stay here again.

Leisure Family

10/10

Exceptional

03 Oct 2025

Laura

Great location and enjoyed our stay

I was really impressed with the hotel. Location was excellent, less than 5 minutes from Hammersmith tube, close to the Eventim Apollo. Lots of places to eat near by. There was a fridge in the room, the staff were friendly and the room was clean. Beds were quite hard but not as bad as some I have stayed in. We felt safe walking back late from our concert. I would stay here again.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Andrea

Everything was very good and the area of the hotel is very nice. You have restaurants and also transportation.

Leisure Friends

10/10

Exceptional

25 Sep 2025

Zaynab

Staff very friendly and good sound isolation

Self

8/10

Excellent

22 Sep 2025

Terence D

2nd Stay at the Luma

I stayed at the Luma pre-Covid and was looking forward to staying there again. The staff are so nice and helpful. The rooms seem like they could use a little \"updating\". Nothing major, and certainly nothing that impeded my enjoyment of my holiday. Some of the switches in the room didn't seem to do anything. The wall between the desk and the bed was coming apart at the seams. The safe was locked when I got there, couldn't get it open. And it does seem that some things that used to be provided in the rooms are no longer available.
Other than those items, it was a nice stay. The cleaning staff always had my room made up by the time I got back from my day's wanderings around London. Comfortable bed and pillows. Towels were quite nice, luxurious even. Shower worked great.
Had a great stay and would stay at the Luma again.

Self

8/10

Excellent

16 Sep 2025

Valerie

Rooms were quite hot, but the location is fantastic. Good value for the money

Leisure Friends

10/10

Exceptional

12 Sep 2025

Hanan

Excellent staff, great value for money

Leisure Family

8/10

Excellent

09 Sep 2025

ragna k

Overall would stay there again. Staff was very helpful in general. Room layout a little awkward and little things, such as poor lighting around the mirror, only large bath towels, and stained carpet were annoying, but quiet and convenient.

Leisure

10/10

Exceptional

28 Aug 2025

Shelby

Great one-night stay close to the tube

Great one-night stay on our last day back in London before leaving for the states. Love the overall modern sheik vibe, AIR CONDITIONINg, and the comfortable King bed. Hammersmith is a hip area of London with quick access to the Hammersmith tube station. I would stay here again.

Partner

8/10

Excellent

19 Aug 2025

Jorge

Nice area and clean room

10/10

Exceptional

30 Jul 2025

Nicolai

Great helpful staff

Business Family

10/10

Exceptional

27 Jul 2025

Baljit

Awesome hotel. Close to transpo and dining options. Grocery is also 5 min away. Loved it

Leisure Partner

10/10

Exceptional

27 Jul 2025

Grace

Very easy access to the tube and buses. Walkable to restaurants and stores

Leisure Family

10/10

Exceptional

26 Jul 2025

tash

Everything was great. Very helpful staff. Easy uber ride to westfields shopping centre.

Business_and_leisure Family

6/10

Pleasant

23 Jul 2025

Daniel

Room was just ok

6/10

Pleasant

07 Jul 2025

Levon

Basement room was an unwanted surprise. It had one window and it looked out into another hallway rather than outside. Sink is in the main area not the toilet room. There are no hand towels - just large towels. Shower stall is very tight. Mini fridge doesn’t work. Room was clean, good air conditioning, solid water pressure, lots of mirrors. Location was great - just a few minutes walk to Hammersmith station.

Leisure Family

8/10

Excellent

04 Jul 2025

Madelene

We enjoyed our stay

It was a good stay! Maybe just empty the bins in the room daily. Doesn’t need to get cleaned fully but empty bins would be a nice touch. Good neighborhood and would come back

Friends_and_family Friends

10/10

Exceptional

03 Jun 2025

Andrew

Love this hotel. Clean, modern and nice and quiet

Self

10/10

Exceptional

02 Jun 2025

GLENN

Very good hotel, conveniently located near transport and a great price. Will definitely stay here again.

Leisure Self

8/10

Excellent

27 May 2025

Peter

The property was in excellent condition, appeared to have been recently renovated. Small toilet area and separate small shower area but adequate. Room was larger than expected and clean and modern. Hotel had very good security. Very close to Hammersmith tube station with access to several tube lines. Lots of reasonable restaurants close by. Coffee and small breakfast items as well as drinks in lobby. Room had kettle, small fridge and safe.Would recommend and stay here again.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Darren

Amazing , will definitely be back

Leisure Partner

10/10

Exceptional

03 Apr 2025

Tereza

It was amazing!

Friends_and_family Friends

8/10

Excellent

30 Mar 2025

Karina

Hotel staff was very friendly. Restaurants, shopping, London Underground were all nearby. Everything was at a walkable distance. The rooms are a bit bigger than most boutique hotels I’ve seen. Will say that room service never changed the sheets when asked to clean the rooms. Sheets became noticeably dirty after staying a week.

Leisure Friends

8/10

Excellent

26 Mar 2025

Alison

Nice place to stay local to the Hammersmith Apollo. Lots eateries and pubs nearby. Tube is a few minutes walk. Bed was comfortable but the room was very hot even though i turned down the thermostat.
Though the hotel is good value, there was no complimentary water. That was sold at the desk for £1.50. Also selling over priced confectionery. The room had a few stains on the couch and floor. The towels are very small and no hand towels offered. Otherwise a good stay and would stay again.

Leisure Friends

8/10

Excellent

16 Mar 2025

Aeryn

Staff were very friendly and nothing too much effort. Excellent location for what we needed

Leisure Partner

10/10

Exceptional

11 Mar 2025

Rajasekar

Great

Business_and_leisure Self

6/10

Pleasant

06 Mar 2025

Nawel

Conveniently located, room wasn't what I booked, but it was ok.
No water offered, which is very odd, s
But available for purchase? It is basic to have at least 1 bottle in the room.
Constant tickly noise kept me from sleeping at night.

Business Self

8/10

Excellent

26 Feb 2025

Rehana

The Hotel has a good exterior and interior design

Leisure Family

10/10

Exceptional

21 Feb 2025

Melvin

Reception was very frendly and helpfull.
Room was spotless.
Thank you.

Leisure Partner

8/10

Excellent

04 Feb 2025

Jeremy

Could be better

Nice Hammersmith boutique hotel. Reception is self check in with tablet which I hate, especially when there are two members of staff going spare.
I opted for a Luma room which was a mistake as it was in the basement which was freezing. Called the janitor to help with the heating, he was so helpful and even came back to check we were ok. Room ok once warm but found carton and hair from previous tenant around bed. Same process on check out, do your own typing while being watched by two reception staff!🤔

Partner

10/10

Exceptional

30 Jan 2025

Jody

I booked this as it was close to a client office and was delighted I did. It was a great location close to the Underground and easy walking distance to shopping and dining options.

Business Self

10/10

Exceptional

28 Jan 2025

Helen

Super nice hotel, and nice staff

This hotel was super nice, clean, fresh and modern. And the staff were especially nice, especially Divyesh. I hurt my knee, and he gave me a bandaid, and also gave me a super nice room where I had an incredible night’s sleep 🙏 Thank you so much Heeton Hammersmith ! 🌟

Self

8/10

Excellent

26 Jan 2025

Faye

Location is great for west London area

10/10

Exceptional

21 Jan 2025

Jamal Aliyi

great staff and they encourage eco-friendliness with free drinks.

Leisure Friends