Name: DAO by Dorsett West London
Address: Shepherds Bush Green, 56, London, W12 8TT, GB

10/10

Exceptional

03 Aug 2026

Natalie

Great hotel to stay at, close to many attractions in London while still being in a quieter area.

10/10

Exceptional

16 Jul 2026

Bruno

Wonderful stay, perfect for us

Partner

10/10

Exceptional

14 Jul 2026

Tahereh

Good location, near to stations and shopping centre.

Partner

10/10

Exceptional

11 Jul 2026

Mark

Great hotel and really clean rooms. Bonus is laundry facilities on site.

Self

6/10

Pleasant

09 Jul 2026

James

Room was not cleaned and ready on check in which took nearly 20 minutes. Did get moved to an upgraded room. Toiletries ran out despite only staying one night.

Business

4/10

Poor

08 Jul 2026

Ifeoma

I have stayed here 5 times but I got the worst treatment this time and it is mostly with the cleaning ladies. They came only twice and the cleaning was terrible. my room was smelling so badly.

Self

8/10

Excellent

02 Jul 2026

Jamie

Room was clean, the staff that spoke to had been polite and helpful. I was given a assessable room which wasn't what I booked but a beds a bed. I was on the first floor with my window facing the alley next to the 02 Academy, stayed 2 nights, 1st night was fine but the 2nd night the local homeless had made a camp in the alley and about 1:30am they it sounded like they was having a party followed by a fight. Not the hotels fault but something to keep eye out for.

Self

10/10

Exceptional

30 Jun 2026

Alefia

Loved the property. Excellent location. The accessible studio double room was very spacious. Very clean and had a luxury feel. Staff was very courteous. Would stay again.

Family_with_children

2/10

Poor

27 Jun 2026

Don

check in 30 minutes with no AC on lobby, untrained staff, o hot water in room (which i discovered myself). generally substandard

Self

8/10

Excellent

26 Jun 2026

anne

Hotel was fine - staff on front desk seemed to have issues with the English language and didn’t understand all I said to them and misunderstood what I was asking

Family_with_children

2/10

Poor

25 Jun 2026

Stephen

Stay was for 3 nights .
No hot water for the whole time
Air conditioning did not work
Temperature was over 35
Breakfast is very disappointing.

Self

2/10

Poor

25 Jun 2026

Zeynab

No hot water throughout our stay

Friends

10/10

Exceptional

23 Jun 2026

simreet

so clean, and staff were very nice.

Friends

6/10

Pleasant

10 Jun 2026

Steven

Cant believe a Hotel this size left us with no dining option - both restaurants closed - keep an eye on this its not a good sign

Partner

2/10

Poor

06 Jun 2026

Matthew

On arrival and upon inspecting the bed there was blood on the sheets. A member of the housekeeping staff came to change the sheets but they noticed that the new sheet was also dirty. 4 sheets later finally a clean sheet!
The bathroom tap and sink had toothpaste stains on them upon arrival.
No instruction guides either paper or via an app / QR CODE on how use the hob or oven/microwave in the studio apartment.

Partner

10/10

Exceptional

06 Jun 2026

Nicholas Paco

excellent location and rooms

Self

10/10

Exceptional

01 Jun 2026

Maria

Wonderful !

Partner

10/10

Exceptional

02 May 2026

Rob

Friendly Staff. Clean and comfortable room. I don't like the lighting arrangement in the room. Every switch (except the bathroom switch) turns all the lights on or off. There are no reading lamps alongside the bed. I don't remember a lamp on the desk. It would be nice if there were written instructions for the kitchen devices. Nice clean and large bathroom and shower. The breakfast was very pleasant and a tentative polite staff.

Partner

10/10

Exceptional

30 Apr 2026

Samantha

Really pleasant stay. Firm bed and very clean.

Self

8/10

Excellent

02 Apr 2026

Rebecca

Overall, the hotel was very nice; the staff were friendly, the rooms were clean, the breakfast was good and my young daughter was very pleased with her complimentary teddy bear. However, I booked a twin studio and the room we got was what I would class as a double; 2 single beds joined together with one duvet. The room was described as 2 single beds and if I hadn't gone with my daughter, and instead went with a friend, for example, who wasn't keen to share a duvet, this would have been a problem. The room was also described as having things that were not available; for example, dressing gowns and toothbrushes and toothpaste. When I asked reception for a toothbrush, I was informed that they didn't supply them and I needed to buy from the vending machine.
Apart from those things, I was very happy with the hotel and would visit there again.

Family_with_children

8/10

Excellent

29 Mar 2026

Lisa

Clean, great location and good breakfast

Friends_and_family Friends

8/10

Excellent

21 Mar 2026

Seung-Je

.

6/10

Pleasant

18 Mar 2026

Trish

Just a few things need addressing as this is a lovely hotel/aparthotel in the right area for me. I seem to have to tell them when I check out that something needs fixing, ie there was no conditioner last time and this time. I had a terrace room and the door wouldn't open, no matter how many ways I tried. I didn't complain but told them on my way out. These things should be checked daily. Other than that, all good.

10/10

Exceptional

08 Feb 2026

Raymond

The room was impressive, the staff were very welcoming. A massive thanks to Laura (the receptionist) for upgrading us. It was a great stay

Leisure Friends

8/10

Excellent

07 Feb 2026

Susan

Room could have been cleaner, ie. Sink, carpet! Staff were great 👍

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

emily

Very impressed with location and the cocktails in happy hour and the apartment.

Leisure Friends

8/10

Excellent

19 Dec 2025

Kristina

Na

10/10

Exceptional

11 Dec 2025

Philip

Good, comfortable and clean room. Friendly staff, and a decent breakfast. Could not fault it!

Business Self

4/10

Poor

06 Dec 2025

Don

Bathroom sink was blocked. I reported to reception 10 minutes after arriving but nothing was done. Room was not cleaned on the 2nd day despite me being out all day and evening. You wouldn't expect this from a budget hotel nevermind the premium room at this upmarket hotel. Very poor indeed.

2/10

Poor

02 Dec 2025

Tom

T

4/10

Poor

27 Nov 2025

Jørgen

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?!
Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

Partner

4/10

Poor

12 Nov 2025

Lorenz

Room 504 leaky shower & wonky toilet seat. Good facilities in apartments

Self

6/10

Pleasant

08 Nov 2025

Jensen

The room was clean and decently sized. Flush buttons for the toilet were broken and worn down.

Partner

4/10

Poor

07 Nov 2025

sujata

Room wasn’t clean, sink was blocked and came up all the hair and dirt from the po

8/10

Excellent

03 Nov 2025

Neofetos

truly pleasant stay

Self

8/10

Excellent

02 Nov 2025

Ann

The place was kept clean. WiFi worked well. Staff was courteous and polite. And hotel was central to eating and shopping.
Room with kitchen was too small. Was barely enough space two persons to move around comfortably.

Leisure Partner

2/10

Poor

31 Oct 2025

Trish

The room wasn’t ready at 3.30 pm and we were just left waiting along with others. Clearly there was an issue but not good.

8/10

Excellent

27 Oct 2025

Daniel

Cumbersome air conditioning equipment

Business

10/10

Exceptional

26 Oct 2025

Louise

.

Partner

8/10

Excellent

23 Oct 2025

Bruno

Clean room, Friendly staff.

Leisure Friends

6/10

Pleasant

17 Oct 2025

Atonzsha

They didn't change my sheets once during my stay or vacuum the floors. Any time i left and returned, there were still water bottle caps in the same place they were left and all they did was remake the bed. (I could have easily done that myself if thats the case) Also, not sure if this is just a European thing but they don't give you wash cloths which i thought was odd

6/10

Pleasant

16 Oct 2025

Justin

Disappointing that a nice stay was marred by a simple request for the return of an item I left in the hotel room.

In spite of calling an hour after check out, then going into the hotel to collect and then emailing twice I have yet to retrieve the item.

10/10

Exceptional

24 Sep 2025

Carol

.

10/10

Exceptional

22 Sep 2025

Heather

A very nice suite in London. We found the location slightly inconvenient. Very nice to have well equipped kitchen so breakfast. Our room even had a peloton bike!

Leisure Partner

10/10

Exceptional

13 Sep 2025

Jean-François

Nice place

Leisure Family

6/10

Pleasant

10 Sep 2025

Ameneh Sita

The best thing about the property was it's polite staff. The housekeeping was the poorest and need a lot of improvement especially the cleaning and supply of toilette need to be standardized. The room we were given originally had a strong odor, the carpets were stained and even the sofas and chairs in both rooms were stained. There was so much dust everywhere in the room. The apartment studio suite did not have sufficient pots and pans and warming dishes and msseda lot of things. The rooom lacked information sheet for the facility. Besides all tgese, I had to see the laundry and as soon as I openedthe laundry room it smelled like a swage and three out of 5 washing machines were out of service. E HH ivh I ended up not having my cloths washed. The vacuum cleaner was left in the hallway for the duration of our stay and on our the ii Rd nights of stay anig bag of dirty towels was left in our room. I will ever go back to that hotel

Leisure Family

4/10

Poor

05 Sep 2025

Verified traveler

Black mould in the shower. Funny smell also.

Partner

6/10

Pleasant

03 Sep 2025

mohammad

Property was tidy and clean.

However the communication of staff is extremely poor. They never replied to my email request prior to our attendance and whilst at the location we had to call reception 3 times to ask for basic pans for the kitchen as they failed to bring those up.

Apart from that our stay was fine. The room was clean and bed was comfortable. A bit more modern than the actual Dorsett hotel next door.

Business Family

8/10

Excellent

27 Aug 2025

Curtis

It's very nice i love it

10/10

Exceptional

10 Aug 2025

Sheung Nim

Comfortable stay

Bed is firm . Breakfast is good.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Derek

Very walkable area with the Dao being the best hotel in the Shepherd Bush community. Great shopping with the Westfield Mall being only a 5 minute walk. We were moved to another room because the first room AC went out. Hotel staff promptly moved us to a comfy room with great AC.

Leisure Family

10/10

Exceptional

15 Jul 2025

kevin

From check in to check in to checkout we we were blown away with the attention we received innpar

Partner

10/10

Exceptional

13 Jul 2025

Lee

Loved it. Staff was very nice to my daughter.

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Andrew

Be careful if you stay here.

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was \"a system failure\". No admission of the fact that humans input the data in the first place. Grudging apology at best.

Partner

10/10

Exceptional

01 Jul 2025

Stephanie

Really unexpectedly lovely place to stay in Shepherd's Bush -- we will be back!

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Yoke Eng

Good location - near to mall and train station

Friends_and_family Family

6/10

Pleasant

14 Jun 2025

Peter

Separate email sent with photos showing the unhygienic condition of the room.

Partner

10/10

Exceptional

07 Jun 2025

Jayvind

Great facilities and value for money

Business Self

10/10

Exceptional

04 Jun 2025

Nikita

Great hotel, definitely recommended

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.

Friends_and_family Family

4/10

Poor

02 Jun 2025

Marcia Veronica

For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records.

When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in.

When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection.

Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly.

Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones.

Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up.

It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.

Friends_and_family Family

10/10

Exceptional

26 May 2025

David

Excellent

Leisure Self

10/10

Exceptional

19 May 2025

FATIMA

Feels like home!

Business Self

10/10

Exceptional

14 May 2025

Phil

Stayed a few times now, rooms are a great size, everything you need, could do with better pillows, but that a personal preference.

10/10

Exceptional

06 May 2025

Alaa

My preferred place in London

Check in and check out were seamless and easy.
Viraj at the front desk was always helpful and friendly.
I have been a Dorsett client since 2014 and it is always my preferred stay in London.

Friends_and_family Friends

10/10

Exceptional

04 May 2025

Jennifer

Very good, nice, spacious room

8/10

Excellent

23 Apr 2025

Andrew

Clean room, good amenities, and great location

6/10

Pleasant

22 Apr 2025

Enrique

Ok stay over all

The room had extras for accommodation. The shower did have a smell of mold. We told the front and they apologize. The beds are stiff and pillows too.

Partner

10/10

Exceptional

11 Apr 2025

Catherine Patricia

Helpful staff
Nice room

Business

10/10

Exceptional

05 Apr 2025

steve

Very nice stay in a great location for a gig at the Shepherds Bush Empire

Partner

8/10

Excellent

05 Apr 2025

Douglas

Enjoyable stay.

Lovely modern hotel, ideal for concerts or shows at the Shepherds Bush empire.
However we chose to have lunch at the hotel restaurant, big mistake. Poor food hugely overpriced. Would stay again but eat elsewhere.

Partner

10/10

Exceptional

31 Mar 2025

Alex

Design of the rooms and lobby were great in style, some fittings in the room were loose.

Leisure Partner

8/10

Excellent

14 Mar 2025

Verified traveler

Everything was lovely. Only complaint was the TV didn’t work as it wasn’t connected to the internet.

Business

10/10

Exceptional

08 Mar 2025

Chantal

Third time staying at this hotel. Very convenient location. Not too crowded. Clean

Business

8/10

Excellent

05 Mar 2025

Verified traveler

First visit and hope to return.

A delightfully stylish property with a great location in London. The service was fantastic. The room could use a bit of refreshing and unfortunately the view wasn't great and the windows were very dirty.

Business

10/10

Exceptional

25 Feb 2025

Denise

Peaceful Luxury Retreat

My stay was wonderful, the staff were helpful and provided exemplary customer service.

The decor of the hotel and the apartment rooms is stunning, very luxurious.

This is truly a hidden gem, a peaceful luxury retreat.

Self

10/10

Exceptional

25 Feb 2025

Lawrence

Nice stay . I loved the rain showers. I will stay again.

2/10

Poor

19 Feb 2025

Verified traveler

Air con not working. Waited an hour

Business

10/10

Exceptional

16 Feb 2025

Alice

The most lovely hotel! Amazing staff, clean rooms! Definitely be back!

4/10

Poor

12 Feb 2025

E

Disappointing

Carpet in bedroom was dirty; a real no-no. Registering team were pretty useless and it took 20 minutes to book in and the same time to book out. The breakfast was outrageously expensive with poor selection for the price of £30 with NO service available

Business

8/10

Excellent

04 Feb 2025

Chloe

Staff could've been alot kinder, some was great, some not so much. Manager was nice as well. Again just a small percentage that was a little cold.

10/10

Exceptional

18 Dec 2024

Dina

We loved it

10/10

Exceptional

18 Dec 2024

Ariana

10/10

Leisure Family

8/10

Excellent

15 Dec 2024

Lucija

Outstanding customer service. I did not like the grey weather, but that's just London :)

Business_and_leisure Self

4/10

Poor

09 Dec 2024

Larissa

Property shares the same front desk as the Dorset Hotel. At check in my room was not ready. When it was finally available, I was given a wheelchair accessible room despite the hotel not being sold out and my not being disabled. I'm 5\"10 so having everything lower is not great! No bath tub, fixed temperature shower and air conditioning on in a freezing cold room on a Baltic winters day isn't great. It took ages to figure out how to change the temp and put the heater on. Bathroom had an unpleasant smell and I had a ton of meetings to attend so didn't have time to complain and change rooms. NEVER AGAIN!

Business Self

8/10

Excellent

04 Dec 2024

Andrea

The hotel is located in a very convenient location in Shepherds Bush area. Bus stop is directly outside of the hotel for added convenience of getting around London. The Westfield mall is within walking distance.

Business_and_leisure Family

2/10

Poor

02 Dec 2024

Mairead

I was assigned a bedroom with a disabled wet room. The smell was dreadful and I raised this with the front desk the day after I arrived and asked to be moved. The man promised to get back to me by phone that afternoon, he didn’t. Expedia asked on the same day for feedback for the hotel which I shared saying the smell was making me feel sick still no action taken. It was clear the drain was not draining, the dirty water was coming up through tiles all over the floor and creating the damp smell. With no window to open the dirty water was creating the damp smell. Otherwise I was impressed but I did have a totally miserable stay.

Leisure Self

10/10

Exceptional

30 Nov 2024

carl

Fantastic suite, service extremely good.

Partner

8/10

Excellent

30 Nov 2024

Callum

Great hotel!!

Lovely hotel, upgraded for free to a suite - the only thing that wasn’t great was the temperature of breakfast, could have been hotter but was lovely

Partner

10/10

Exceptional

23 Nov 2024

Giuseppina

Personnel is trained as a super luxury hotel. great bar and breakfast. while you have nearby restaurants, there is no dining in the hotel except at the bar and room service. Great bar food and salads.

restaurant,,,,they serve room service and bar service

Business_and_leisure Self

2/10

Poor

18 Nov 2024

Simon

Service - The hotel is understaffed so it takes an eon to get through to the front desk and long wait times if you go in person. I wanted to change my initial room because it was next to the elevator and too noisy for me. Staff and management told me the hotel was fully booked. Eventually I had my room changed but I later checked both Expedia and the hotel’s own website - plenty of free rooms were available for booking.

Room service - for the apartment rooms, if you are staying less than one week, you have to request housekeeping. Nevertheless at 3.40pm on my second day I requested my room was cleaned. At 9.30pm when I returned I discovered it had not been cleaned. It was eventually done after a second request by 10.15pm.

Noise - in my new room I heard hammering all afternoon. I mentioned this to reception and was told they would investigate but that there was no construction work in the hotel (this was a surprise to me as I literally bumped into a worksman with building materials in the lift. Anyway, later that evening (at 10pm) just as I was trying to get to sleep the hammering started again. I called reception and was told that the work was going on in the restaurant and that they would put a stop to it. The noise did stop. On Saturday afternoon as I was sitting foyer the hammering started again.

Room - tiny bathroom/no bath. Shower had very low pressure. Bizarre/uncomfortable furniture. No table or dining chairs despite having a kitchenette. Uncomfortable bed.

Leisure Self

10/10

Exceptional

11 Nov 2024

Simon

Really good quality hotel

Lovely hotel, excellent staff and the room was comfy, super clean and comfy

Partner

8/10

Excellent

11 Nov 2024

Verified traveler

Good but room for improvement

In general my stay was very good, but a few things let it down.
- I stepped on a small bit of glass with bare feet on the first morning. Luckily it didn't cut me though.
- I had to request more English Breakfast tea about 5 times before I actually got any. I kept being told someone would bring it up in 10 minutes and they never came. Eventually I got some after calling again the next morning.
- It would be incredibly helpful to have instructions for the heating/cooling system as I kept trying to turn it down but it kept going up again!

Business

6/10

Pleasant

06 Nov 2024

Jane

The hotel professes to be high end, but the staff were disinterested and just seemed to be hanging around reception. It's been a few years since the Dao opened and they still haven't opened the entrance so you have to check in via the Dorsett. The staff don't make you feel welcome.

The room was spacious but showing a fair bit of wear and tear with chipped paint and a damp smelling bathroom.

Business

8/10

Excellent

30 Oct 2024

FATIMA

Very convenient for families with young children, couples who want the convenience of being in a hotel with the freedom to opt to cook and clean.

8/10

Excellent

28 Oct 2024

Reynette

Beautifully decorated and a two minute walk from the O2! The area is a tiny bit dodgy. There were a group of individuals sitting outside the building next door for most of the day who seemed to be on drugs and were covered in blood.

Leisure Partner

10/10

Exceptional

17 Oct 2024

PETER

Fantastic home from home. Quiet and comfortable. Beautifully finished. Great terrace in my room too. And great price.

Business Self

6/10

Pleasant

15 Oct 2024

Saeed

Good for shopping

Leisure Self

10/10

Exceptional

12 Oct 2024

Wojciech

No remarks

10/10

Exceptional

10 Oct 2024

Mark

Great Service Location W/ Onsite Laundry

I really enjoyed my stay with Dao. The staff was extremely helpful, and my room was lovely. I especially appreciated the onsite laundry service, which was easy to use and included detergent.

10/10

Exceptional

02 Oct 2024

Sara

Stayed in standard studio flat. Nice, clean and modern.
Friendly and professional staff.
5 mins walk to Westfield shopping centre.

Leisure Self