Name: Bob W Holland Park London
Address: 128 130 Holland Road, London, GB

4/10

Poor

23 Jul 2026

Jonathan

Very small cramped room. No aircon, so was sweltering. Avoid in summertime. Room was well appointed and shower good. Just about passable for the £

10/10

Exceptional

19 Jul 2026

Laura

Room was clean and no noice from the street as we had a view to the backyard. All and all, happy with everything!

Partner

6/10

Pleasant

17 Jul 2026

ANTHONY

First of all communication and organisation was outstanding, cleanliness was also top drawer, however, even advertised as a Compact Room, it was too small for my wife and I, in fact it was/is the smallest room we’ve ever stayed in and we’re both in our 70s. Neither of us could turn around in the shower and although the bathroom/toilet was immaculately clean, the smell from the drains was appalling!
Probably ok for a single person weighing no more than 8 stone…but not for us!

Partner

2/10

Poor

12 Jul 2026

Jason

Just book somewhere else. This is like student digs, and the AI approach is not for me, I prefer the personal touch, especially if things are not right such as: No milk for tea or coffee no additional toilet rolls, and isolated cold water tap in the bathroom, just for starters. It's a poor relation to a hotel/motel and when you complain, as we did, the AI response is a set patter that is no use. When we eventually got transfered to a real person the next day, they explained that they don't provide milk for tea or coffee. Then offered us a late check out. I didnt want anything from them other than a cup of tea, in a room that had cups a kettle, water and a tea bag. None of which were any use at all without the simplest of additives - the milk. It's the little things that let a place down, but this place did it in spades. We won't be using Bob W again, even though after my complaints they offered us discount to return. I dont want money off, I dont want money back, I just wanted a decent place to stay, and this was dreadful. I dont usually leave reviews, so read into that, what you will. My advice is look elsewhere .

Partner

6/10

Pleasant

09 Jul 2026

Clare

Annoying process to upload ID etc.
No fans in rooms so very hot
Good location and comfy bed
Very small bathroom

Self

2/10

Poor

09 Jul 2026

Johan Sebastian

I would strongly discourage anyone from staying at this property, especially during warm weather.

The room did not have air conditioning, but fans were supposed to be provided. Unfortunately, the fan in my room didn’t work. When I reported it, I was told to get another fan from the kitchen. I did exactly that, and that fan didn’t work either.

Unfortunately, this happened during London’s extreme heat wave. The room became dangerously hot, and the window only opened about an inch, providing almost no ventilation. It was difficult to breathe, and I genuinely felt that staying in the room posed a risk to my health. This wasn’t a minor inconvenience—it was an unsafe situation.

What was most disappointing was the lack of concern from the staff. No effective solution or alternative accommodation was offered. I had no choice but to leave and pay for another hotel because I simply could not stay in those conditions

8/10

Excellent

06 Jul 2026

Kyan

Good

Friends

10/10

Exceptional

06 Jul 2026

Toby

Amazing value and good location. The rooms were clean and functional

4/10

Poor

04 Jul 2026

Choi Lai

Not clean, tiny room

Self

10/10

Exceptional

30 Jun 2026

Julia

Check in super easy. No issues when we arrived. The room was clean and the bed was comfortable. The room is on the smaller side, ok for a night/weekend but you would struggle with a bigger bag/suitcase. The Underground is a 12min walk and bus stop right outside.

Partner

4/10

Poor

29 Jun 2026

James

Whilst the bedroom was clean, the stairs and common areas were not in a good condition/ well looked after. Carpets were dirty and stained throughout the property. Shower room, whilst en-suite was exceptionally small, position of the sink made using the toilet difficult. Ambient temperature was high, not possible to open the window more than 10cm restricting any breeze, not all the rooms had a fan and despite asking for a fan none was made available. Did not even get a response despite talking to a representative directly, who had committed to providing feedback.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Mary

Clean and tidy. A small apartment which was adequate for 1 night. Shower room very compact. Not much room.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Phoebe

The online listing description and photos give a very different picture of what the 'hotel' actually is. The Bob W online branding wasn't reflected at the property at all. In reality the 'hotel' was literally just a run down building with bog-standard rooms, the entrance lobby was a really unwelcoming bare space with cheap decor to fill the it, there was really really poor signage dotted about, with so many random stairwells and hallways - my group and I all commented that should the fire alarm go off in the middle of the night and you have to find your way outside, you would genuinely struggle to find your way out. It was like a rabbits warren with no clear signs at all. The carpets everywhere were really badly stained and it was just so disappointing from the get go. The 'lounge' room was basically the basement with mismatching random furniture and no effort to make it a nice space had been made at all and the garden was an untidy, overgrown back yard. We stayed during hot weather and fans were provided but they were clearly cheap and even just on setting 1 they were SO loud it was impossible to get to sleep with it turned on. The brand needs to spend more money on the actual hotel rather than online branding and sophisticated app for check in etc. Wouldn't recommend or stay again and it's put me off this chain altogether sadly.

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Aleshia

The other reviews aren’t exaggerating, the rooms are quite small but nice and clean. Visited during a heatwave and they do not have ac, but they do provide a fan for the room. Very nice to have the few kitchen appliances and amenities that they did.

6/10

Pleasant

09 Jun 2026

Joshua

The room was clean overall but the finer details were missed. There was dust in hard to reach places and there was a stain on one of our towels. As well as this there were stains on the carpets in the corridors which weren’t a nice first impression. Our Tv did not work and when instructed by the AI tool on whatsapp on how to fix the problem, after following all the instructions the tv still didnt work. For the price we paid I would at least expect a working TV. Otherwise our stay was lovely. The location was good, the overall cleanliness was good and the room was very spacious. Another downside was when we arrived 2 hours before check-in, we couldnt use any of the lockers as they were all reserved.

Partner

10/10

Exceptional

08 Jun 2026

Ingrid Bergsdal

Easy to check in. A small hotel with narrow corridors, so took a little time to find our room. Very nice clean room. We loved the view to a green and quiet garden without no overlook into the room. Good equipment for eating in the room (microwave, cutlery, electric kettle etc). We had some questions and got very fast answer on Whatsapp. Easy to check out, but we miss the outdoorcode after checkout, that was the only thing we would \"picked on\". We had luggage inside, so we had to call them to let us in. Took a time. But all in all, a pleasant stay 😊

Friends_and_family Family

2/10

Poor

08 Jun 2026

Paul

The rooms are too small, l couldn’t stay. I had to find myself another hotel

10/10

Exceptional

05 Jun 2026

Marcia

Everyone was friendly and helpful. The room was perfect!

6/10

Pleasant

04 Jun 2026

Harriet

Fire alarm in middle of night - apparently common! Lift out of action

Self

10/10

Exceptional

31 May 2026

Karina

Speedy communication when questions arises. Amenities like more towels, cotton pads, and toilet paper can be easily accessed on the ground floor. Lockers are available for suitcases if you need more room due to rooms being small and floor needs to be clear for cleaning.

Family_with_children

6/10

Pleasant

30 May 2026

Spyridon

It's a bit of a shame that they put so much effort to add those little touches to feel like the place has everything you need but fir that toilet in the corner that is not suitable for most normal sizes people, what were you guys thinking? Also it's unfortunate that I ended up in one of the hottest days of the year because that room was boiling. Everything else was fine but those two are major red flags.

Self

4/10

Poor

29 May 2026

Julien

Room windows can only open the size of a finger. There is no window whatsoever in the rest of the building. Heat just stays constantly and the fan is not enough. Very bad choice for hot days. Slight smell of cigarette on top.

2/10

Poor

28 May 2026

Ailsa

Nice room and very clean. The layout is very well thought out and is styled nicely. The kitchen is compact with everything you would need for a short stay.

However, I found having to use my phone for everything, check in, access to the property and room a faff. The room I had looked on to a busy road and the walls are very thin. I could hear the tv from the next room. I was booked in for 2 nights during the recent extreme heat and anyone looking to book in the summer should note that there is no air conditioning. A stand alone fan was provided but did little to cool the room, it was an absolute furnace and made me feel quite ill. So much so that I checked out and went to another hotel. (It was cooler outside than in the room!) This is where having someone on site would have been a benefit. Other rooms may not have these issues as there seems to be rooms facing the back but I wouldn't stay here again...not that I did anyway! Sorry Bob W!

Self

10/10

Exceptional

27 May 2026

lorena

My state was very well!

Self

8/10

Excellent

21 May 2026

Rick

The property is well maintained. The room had great amenities and access to more if needed. The little kitchenette had everything we needed.

The room (standard double) is small, but we only needed to sleep and shower mostly. If you're looking for a large room, make sure you review options available.

Location was close to underground, restaurants and groceries.

I wouldn't hesitate to recommend.

Partner

10/10

Exceptional

21 May 2026

Stewart

Location clean digital access needed wifi password therefore phone call. Difficult if you are alone

Self

4/10

Poor

20 May 2026

Barbara

Check in process was poorly communicated. They use a contactless system with very poor support stating that they were having techniqual problems. This is the 2nd and last time I will use pass the key system as it leaves the client with 0 support. Both times I had problems getting information on how to check in. This isnt good enough.

Partner

10/10

Exceptional

19 May 2026

Kristina

Perfectly situated in the heart of Holland Park. The room is comfortable. It’s set up perfectly. The bed is comfortable. The bathroom is wonderful with accessories like shampoo and beautiful, smelling soap. They also have a tea set and dishes for a microwave and a tea kettle, which makes it super affordable when traveling.
They were very helpful when I needed help. And I really enjoyed my stay. It made my job in London, super easy and totally manageable..

Self

6/10

Pleasant

15 May 2026

Mark

It was my second time staying here, and unfortunately the experience was not as good. Facilities, cleanliness all were fine but the difference was this time I got a room at the front of the property. I didn’t look to be on a particularly busy road, but the traffic noise was quite bad for most of the night. The owners must recognise this issue as they gave away ear plugs in the room. This is a good touch, but sadly didn’t work for me and i didn’t get a good nights sleep.

If you are a light sleeper perhaps bring ear plugs that you know to work, otherwise it could be a problem. The room I had at the back of the property was fine, but I was not so lucky this time.

It’s a shame to report this, as otherwise it is really good accommodation.

Self

10/10

Exceptional

14 May 2026

Amy

great, especially for solo traveller

2/10

Poor

13 May 2026

Atalia

Do not recommend. The room was ridiculously tiny — and I’m 5’0” and 115 lbs. It felt more like a jail than a hotel room. The place was stuffy, had no A/C, and there was no actual staff available to help, just some useless robot chat on WhatsApp.

When my travel plans unexpectedly changed, they refused to work with me to simply adjust the dates of my stay because they clearly just didn’t want to. Customer service was awful, and the place wasn’t even clean to begin with.

For the price and what it is, you can absolutely find much better places to stay. Wish I would have!

Self

8/10

Excellent

10 May 2026

Duhale

It was in a good location 7 minutes from major train station/subway, and the area is nice and the room was bit smaller then I would have imagined.

Self

8/10

Excellent

07 May 2026

Alimatú

Good vibes and a nice room

Self

8/10

Excellent

06 May 2026

Laura

Good spot, cute building. I was in a single room at the front of the building on th 3rd floor. Access with lift was very easy, and the room was super cute 'tiny house' design vibes. Perfect for a solo traveller!
Loved the tea and coffee making facilities in the room. And a mini fridge!
The traffic noise at the front of the building was a bit loud but fine with the double-glased windows shut. And they provide ear plugs.
However I had to have the windows open - the building gets blasted by sun all day, probably lovely in winter but on a 25 degree spring day, this room was hot! No AC, but the fan helped. Fine for me as it cooled down the next day, but I wouldnt want to be here in a London heatwave!
Also I know it's part of the whole Bob W 'vibe', but the keyless/phone access is so annoying. Having to open the app/webpage everytime you want to get into your room is a drag.

10/10

Exceptional

03 May 2026

sergio

Ideal location, easy booking, clean property

Self

10/10

Exceptional

29 Apr 2026

Amy

clean, modern, great location. As a single female traveller i felt safe.

Self

8/10

Excellent

21 Apr 2026

Coral

Had a lovely stay at Bob W Holland Park. Great location - quiet overall and right in front of a bus stop so it’s easy to get around the city. The room & amenities were quite nice. The only thing I didn’t love is that the walls seem pretty thin - I could hear the tv next door/whenever anyone was on the phone or moving luggage around. If you’re a light sleeper/sensitive to noise, consider this before booking but I would stay here again.

Self

10/10

Exceptional

06 Apr 2026

Sarah

Nice clean room and bathroom although the bathroom was so small I had to contort myself to get into the shower. Breakfast at a nearby cafe was excellent. Overall very happy and would stay there again.

Self

8/10

Excellent

18 Mar 2026

Mark

Perfectly clean and serviceable for a short stay. The kitchen facility was quite basic - literally just a kettle and microwave so you won’t be making any three course meals here. The room was also a bit short of storage to put my things and the bathroom was a bit cramped. Considering the price I paid not really too much to complain about. I was happy and would definitely recommend if you’re on a budget and need a base for a few days.

8/10

Excellent

23 Feb 2026

Smeeta

Great room. Not so great location in Winter when it gets dark early

6/10

Pleasant

22 Dec 2025

Jane

The room was as described and had proper coffee and good toiletries which was a major plus. Eco friendly and well laid out. Useful for a one night stay. Check in needs re thinking. Automatically give out WiFi code with door code, it took me a while to get it because roaming signal was not good

Self

2/10

Poor

17 Dec 2025

Lode

Fully digital, our team got locked out of their room four times.
False fire alarm went off at 4:30 am and they had to evacuate.
Very poor experience.

8/10

Excellent

16 Dec 2025

Norma

Even though the checking in instructions were out dated and confusing regarding the key fob, and my basin was dirty, snd there were dark hairs on the bathroom floor, l would stay again. I would of given a 5 rating, but for these shortcomings. It's a well thought out concept with accommodation in convenient locations and the pricing is good.

Business_and_leisure Self

2/10

Poor

12 Dec 2025

bander

It’s so small I got my head hurt multiple times on the low ceiling. The room didn’t have a regular dimensions it’s actually got shorter ceiling. This wasn’t mentioned and I feel like I paid double what I should have. I deserve a partial refund for all those times I hit my head. I hope I don’t have a concussion

Business Self

10/10

Exceptional

09 Nov 2025

Lily

loved it so much!! so clean and new, organised and perfect size, so many good amenities

10/10

Exceptional

02 Nov 2025

Hugh

Nice clean room, well decorated and exactly what I needed for an overnight work trip

Business

10/10

Exceptional

26 Oct 2025

Arnt Roger

Clean and nice room. Great kitchen equipped with microwave, coffee maker and fridge. Nice area and shops nearby.

2/10

Poor

11 Sep 2025

Kathleen C

I selected a ground floor room but apparently there are ground ground floor rooms and below ground (I.e. basement) rooms reached by a long narrow staircase. To get a ground ground floor room is a “special request”. As I am in my late 70’s I was not happy about the stairs. There is construction going on and floors were covered with white paper and plastic- making it unsafe I badly stubbed my toe on a step. Luckily I had my cane with me so I was able to get around. The Only air in my below ground room was a small opening in a window stuck in a corner. Finally if you don’t have a phone with data access and power you are completely out of luck with no access whatsoever to the property.

Leisure Self

2/10

Poor

10 Sep 2025

Patrick

Access was a NIGHTMARE, will never book a Bob W again.

Leisure Self

2/10

Poor

18 Aug 2025

Hadiya

I didn’t like not having reception, there was no one to assist me with moving my luggage. I struggled to move them up and down the stairs, no full length mirror. Wouldn’t stay there again or at any Bob w branches

10/10

Exceptional

04 Aug 2025

Frederick

I love London

Great location and experience

Self

10/10

Exceptional

18 Jul 2025

Patrick

Great pocket hotel for those just stopping through town for a couple of days. Comfortable, tiny room has everything one needs. If you have a lot of big luggage, you may have a hard time getting it through its narrow halls and you may also find little room to move around in your room.

Business Self

10/10

Exceptional

17 Jul 2025

Carmen

I was recently in London to run a race and the stay wasn’t only affordable, but the property is quite nice, there is very easy access to transportation and shopping. I also appreciate that they are eco conscious. There is no front desk however the staff was very easy to communicate with, via the app and Whatsapp. The check in was very straightforward as well. While it was great overall, this property does not have AC so staying here may not be ideal when its very hot. That said, I will be staying at another Bob W property when I return.

Leisure Self

4/10

Poor

14 Jul 2025

Heather

Ridiculously small rooms.
No room for sitting other than the bed.
Contactless entry etc not at all satisfactory.

Business_and_leisure Partner

8/10

Excellent

08 Jul 2025

Mia

awesome setup. I really enjoyed the location but be prepared for no AC it was very hot

Leisure Family

4/10

Poor

05 Jul 2025

Sabrena

Disappointed with the “Deluxe” Experience

I booked the deluxe room with higher expectations, especially as a traveler from the U.S. Unfortunately, the experience did not meet those expectations. The room lacked air conditioning, which made our stay extremely uncomfortable during a 90°F heat wave. The bed was very firm—almost like sleeping on the floor—and the bathroom was so compact it was difficult to move around. Overall, the accommodations fell short of what I would consider a deluxe stay. I would not return.

Leisure

8/10

Excellent

19 Jun 2025

Gloria

Lounge was good. French press and coffee was good.
Close to Holland Park.

4/10

Poor

04 Jun 2025

Robert

I spend 60-70 nights a year in a hotel. I was interested in this new chain, Bob W, so gave it a go. The idea in principal is good - it’s all supposed to be automated, no reception, no keys, and an apart hotel so there’s a small kitchenette in each room. The reality is different - poor room naming on hotels.com, poor cleanliness, incredibly hot rooms, and a website as a key that doesn’t always load and you have to find the email every time you want to open the main door and your room. It gets worse, you need to use the website to get out of the building presenting to me a massive safety risk. I’m sure they auto open in event of first but still. It was so frustrating. Imagine you were trying to escape someone or something you gotta ask the person with the website address to open the door for you. Just no. The area is fine, Shepherd’s Bush and Westfield are great, road is very noisy however. Garden is nice. Bed sheets and floors not so.

Self

10/10

Exceptional

18 May 2025

Gary

Excellent for a single traveler to London

Leisure Self

8/10

Excellent

18 May 2025

Verified traveler

Convenient to transport

Good place to stay if you’ll be out exploring most of the day. Close to public transport and walkable. I do wish they had a sink to clean dishes for longer stays. Maybe wouldn’t stay in the summer as my room faced the road, got the sun all day and was very hot. Even at night with a fan and window open it didn’t cool comfortably. Plus you had to deal with street noise. They were responsive when I reached out but not much they could do other than provide the fan.

Self

2/10

Poor

29 Apr 2025

Verified traveler

So sad

They were interested but not helpful. They responded to messages immediately but they did not take positive steps to solve the problem. I made a reservation for April 25-29. I realized that I made an extra day. If it was April 28, I should have left the city. I asked if I could cancel April 29 on the first day. They said contact Hotels.com and said you got it from there. I contacted Hotels.com but they said they could not cancel it. The bathroom door would not close. The room was very narrow and there was a protrusion in the middle of the room. The fire alarm went off in the middle of the night and I could not sleep. Despite all this, they did not help for 1 day when they should have said sorry and helped. I visit London very often and stayed in 10 different hotels. This was the worst. I hope they make it better. I hope they use their success in responding to messages quickly in solving problems.

Friends_and_family Friends

6/10

Pleasant

28 Apr 2025

Wei Fang

The support staff was quick to respond and very helpful. The room was clean, and we were lucky to have a quiet spot with a nice garden view. The comfy room was worth it, offering extra space.

Overall, the stay was pleasant, but there are a few things to improve. The property didn’t warn us about the weekly fire drill on Tuesdays, nor about the fire alarms going off twice during our stay—once in the evening and again at night. There were no instructions on what to do in case of an emergency.

The room had basic kitchenware, but no place to clean dishes other than the bathroom. There was a tea towel, but no dishwashing tools or space to store dirty dishes. Lastly, the bathroom was very small. While typical for London, better use of the space, like repositioning the door or adding a hook, would have made it more practical.

It was a good, but not the very best and it could have been better.

Business_and_leisure Friends

10/10

Exceptional

19 Apr 2025

Corinne

Everything was great!

Leisure Self

10/10

Exceptional

14 Apr 2025

Sara

Would recommend

Great location. Great room and at a great price. Would definitely recommend 👍

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Atsuko

Comfortable

It was very comfortable stay for a week.
I could manage to do my hard work!
Thanks Bob!

Business

10/10

Exceptional

01 Apr 2025

Atsuko

Very clean, convenient and comfortable.
I definitely recommend!
Perfect stay!

Business

10/10

Exceptional

29 Mar 2025

Keith

Great value and location

We had an excellent stay. The room was spotless and really well equipped with everything we needed. Large TV. Fridge, microwave, cups, bowls plates cutlery and glasses. Bed was big and comfy. Location was super. 5 minutes walk to Shepards bush tube. Loads of shops and a great bar on the corner before the tube. Self check in was a breeze. Cracker stay and awesome value.

Partner

8/10

Excellent

20 Mar 2025

Mira

I loved my stay at Bob W! Only downside was that there wasn't really anywhere to do the dishes I used, so I ran out of clean plates, cups etc. I didnt find it very hygienic washing them in the toilet sink (also there was nothing to wash them with).

Leisure Self

8/10

Excellent

01 Mar 2025

John

Very good

Well fiittted out room with several eco-features that were a bonus. Telephone staff were very good and helpful. Room a little small but that's central London.
Only small issues was signs to room were a bit confusing and very noisy, repeated door slamming from 5am.
Generally, high recommendation.
Nb. Walking takes quite a while as between 2 areas.

Self

10/10

Exceptional

26 Feb 2025

Ying

Nice neighborhood and nice flat.

Business_and_leisure Self

6/10

Pleasant

26 Feb 2025

Robert

Very near Shepherd’s Bush station and bus stops which is handy. Unfortunately it is quite loud (the whole night) being on the main road so bring ear plugs! They do provide foam ear plugs but they’re not particularly comfortable.
I also unfortunately got locked out of my room and had to ring at 11pm to get access to the safe for an emergency key fob. So whilst the contactless doors are a good idea, they don’t always work. Both me and another guy were locked out of our rooms for a bit.
Other than that, the room is well stocked and was clean.

Leisure Partner

10/10

Exceptional

13 Feb 2025

Lashella Candice

This was a very nice aparthotel accommodation. Very community-friendly and the Bob W staff were very responsive and prompt to my needs

Leisure Family

10/10

Exceptional

27 Jan 2025

Conor

Perfect for an overnight or travelling for work. I did have issues getting in to the building but was resolved in minutes which was helpful.

Business Self

6/10

Pleasant

17 Jan 2025

Neil

Decent budget accommodation

It’s cheap and cheerful and that’s what you get. The bed was uncomfortable but the bed sheets and quilt were soft and comfortable. The entry system is okay but you need your phone connected to the WiFi to get in and out of your room. If you’re overly stout or tall I’d avoid these rooms as everything is a bit of a squeeze. But otherwise a decent stay, nothing amazing but nothing bad.

Business

10/10

Exceptional

04 Jan 2025

Alex

Solid

Leisure Self