Name: Bob W London Olympia
Address: 31 33 Holland Road, London, GB

6/10

Pleasant

11 Jul 2026

Rae

Great location and great room. Bathroom very tight even if you are small. The room was exceptionally hot and never cooled down. Would say again but not in a heatwave.

Partner

8/10

Excellent

10 Jul 2026

Andrew

Ideal for concert at new ARC venue Olympia. Very nice room but no a/c so was very hot overnight even with supplied fan. Easy access using phone to enter room. Overall very good.

Self

4/10

Poor

08 Jul 2026

Jade

The room was a lot smaller than expected, as soon as you walked into the hotel it was like coming off a plane the heat just hit you, unfortunately no air con so it was really difficult to sleep. A fan was provided but due to the heat of the room, was just blowing out hot air. Additional to this we went to buy cold drinks to keep in the room but the fridge was hot and not cold, tried adjusting the temperature of this but nothing worked. The room was clean however does need an update with paint. We did also notice that the bed was in fact not new sheets as there were bobbles on the sheets already and this was before we had even slept in the bed. We did have an error with breakfast which wasn’t the hotels fault but actually Expedia which we are still trying to resolve.
If you’re looking for a budget hotel, this is definitely what it is but be warned that there are a lot better options to choose. For us it was convenient that the station was less than a 5 minute walk.

Family

4/10

Poor

03 Jul 2026

Matthew

Room was ok, but entire building was ridiculously hot. Spoke to staff who mentioned this was due to a heatwave?

I wouldn’t book again in summer as the windows do not open very far at all and heat in building is unbearable.

Self

2/10

Poor

02 Jul 2026

Nick

Probably one of the worst hotels I’ve had to stay at - and I hope this review stops people from making an awful decision to say here like I did

You will see many reviews and complaints that the property is hot but this place really is HOT and there’s no way of escaping it - I seemed to be one of the lucky people that had been given a fan but multiple people (including my friend who I also booked for in a separate room) decided to leave with how unbearable it was!

All of he carpeted floors were covered in stains and marks - to the where it looks like the property has had recent leakage issues

Customers service was awful and basically nonexistent- with the property not being staffed and having to self check in - everything had to be done over what’s app or calling - people complaining to customer service and requesting refunds due to having to relocate kept getting hanged up or there number blocked - I also reached out to customer service (via WhatsApp) and informed they that there was an alarm going off in the reception entrance and beeping constantly and they said they were sending someone to check and fix the alarm, but this very happened, I was checking out around 11:30 this was still going off and so was quite a big H&S concern

Business

8/10

Excellent

30 Jun 2026

Karen

The room was so clean, bed was super comfy and lovely in-room supplies. However, it was a hot day and the room trapped heat so be prepared to be warm if you go during the summer

Self

2/10

Poor

29 Jun 2026

Heather

We stayed here for a night and upon arrival the corridors and the rooms themselves were unbearably hot! The window only opened about 10cm leaving little opportunity for the heat to escape outside. A fan was provided however it made absolutely zero difference to helping cool the room down - plus the positioning adjusters were broken so the fan only pointed downwards. There was no complimentary water or ice provided by the accommodation as a gesture of guest comfort - nor any additional air conditioning units brought in the help deal with the extreme heat. I spoke with what I can only assume is AI as this hotel has no staff. We did know this upon booking however do note that if you do have an issue it makes it very difficult to actually speak with someone to resolve it. The AI suggested they’d deliver a fan the next morning - which was of no help as we were only staying one night and checking out the day they had planned to deliver it. For the price of this hotel the guest experience was really poor - in central London where summer temperatures are naturally higher I was disappointed to see no solution to the extreme heat had even been attempted. We barely slept due to the heat so be warned if you book this hotel during a warm period you will experience the unbearable heat without the ability to even open the windows to any reasonable amount. Also, aside from this tea and coffee are provided but no little portions of long life milk so kinda pointless. AVOID!

Partner

6/10

Pleasant

26 Jun 2026

Ellie

The location was great, very easy to access the room, good communication etc. It was let down by the terrible state of the carpets in the communal areas and hallways - it was disgusting. There was no AC and during a heatwave meant that I didn’t sleep a wink as the room turned into a sauna!

Partner

2/10

Poor

24 Jun 2026

Anita

The room could not be ventilated, as the room was on the ground floor and the window could not be opened. It was extremely hot. There was no fan provided and there was no air conditioning.

Business

2/10

Poor

21 Jun 2026

Fei

Room without AC in summer could kill people

Family_with_children

6/10

Pleasant

21 Jun 2026

Thomas

Room was small, (as expected due to type of room booked), and clean. The app/website used to unlock room door and main front door was easy to use and helpful

The front lobby area, staircases and corridors had carpet that was stained throughout, not a great first impression, but the room was nice overall, especially for the price in London on an event day

Partner

8/10

Excellent

21 Jun 2026

Janet

Great location for events in the Olympia! Very helpful and responsive staff

Self

2/10

Poor

17 Jun 2026

Lucy-Anne

Check in terrible and awkward
Room unbearably hot
Light switch broke and they wouldn’t help so had to ‘sleep’ with the lights on
Staff are useless - they recommended I use earplugs to help with my light issue
Didn’t know I had already paid for breakfast
If you ask for assistance with anything they refer you to Expedia
Room is basically a sauna in a shoe box

Never ever stay here

Self

8/10

Excellent

13 Jun 2026

Kristi

Good location and easy to access

6/10

Pleasant

12 Jun 2026

Lydia

Very noisy! Could hear every conversation from your room of people in hallway then the lift was unnecessarily loud as it made a beeping noise everytime someone got in or out. The whole building was so hot but it was an okay budget stay for 2 nights

Partner

4/10

Poor

09 Jun 2026

FATEMEH

There is No staff, the place of toilet is too small, room is very small

Partner

6/10

Pleasant

01 Jun 2026

Mathew

There are no staff at all in this property so if there is an issue you need to message them only.
Check in is not smooth if you dont have data or a phone with no battery, as their model is all dependant on digital technology…if your phone has no battery your not getting in your room!!!!!!!
No air con either makes it a hot and stuffy room in the summer, nice room otherwise!

Self

8/10

Excellent

18 May 2026

Graham

These compact rooms boast good design and a clean, economical layout, and that was true for the most part. However, the bathroom requires serious gymnastics just to sit on the toilet, as the sink in room 6 is positioned so close that it presses against your chest. This is not merely poor design, it verges on a code violation. Someone was clearly not paying close enough attention during construction. That said, the bed was clean and comfortable, and the heating worked very well.

Self

8/10

Excellent

03 Jan 2026

Paula

Great location and exceptionally clean room. Perfect for my stay. The only downside was the last night patrons across from the room and the floor below slamming doors, running up and down the stairs, playing loud music and making so much noise into 4 AM, treating the establishment like a fraternity dorm. The downside of such a hotel is that it’s impossible to address rowdy patrons as it happens. This situation notwithstanding the rooms were perfect for my stay.

Business_and_leisure Self

10/10

Exceptional

12 Dec 2025

Veronika

Really enjoyed my stay at Bob W London Olympia! Clean and compact room that’s just enough for two people. Despite being central, I found that it was quiet and relaxing at night, offering a real home-away-from-home feel. Walking distance to a bus stop and tube station which is a plus!

Only note for anyone staying here is that if you’re using Vodafone, be aware that the mobile signal around the hotel can be quite weak, which might make the online check-in a bit tricky. However, once you're close to the entrance, you can easily connect to the hotel’s Wi-Fi using the password provided in your check-in instructions so that makes it easy to check-in!

Leisure Friends

2/10

Poor

05 Dec 2025

Analise

elevator was broken the entire time, came into a clogged sink in the bathroom that took the team a day to fix, and little black bugs that I reported to the team but they didn't seem too concerned about. Even found some of the bugs in my skincare when I came home. Very loud interior, little to no sound proofing, could hear the neighbors child yelling \"LE TOILET\" all night. I feel very ripped off by the price I paid.

Self

6/10

Pleasant

19 Nov 2025

Jeremy

Room was sufficent for my needs. Have already passed on my advice to Bob W.

10/10

Exceptional

11 Oct 2025

patrick

He was a perfect home away from home with the basics you need to warm up food cigarette to eat plates, cups, coffee, maker, tea maker, and just clean and comfortable room

Leisure Family

6/10

Pleasant

18 Sep 2025

Anna

I didn’t like that we could hear everybody in the hallway and also that it was really really hot on the lower ground floor. But I loved the neighborhood!

Leisure Self

6/10

Pleasant

18 Sep 2025

Dennis

A short stay is okay.

The place was very clean and that was great. The bed was comfortable, wonderful. Communication was good. Now, If you are from the USA then the place is too small. No table to rest your food or anything else. No chair to sit other that on the bed. It is good for overnight or the weekend stay, not for a 10 days vacation.

Friends_and_family Friends

6/10

Pleasant

28 Aug 2025

Katie

Location was great, close to the train station. Property was very hot, window only opened a crack but they were responsive & let us know where a fan was that we could use. Just a bit cramped for us.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Kyleigh

It was really nice and included a lot such as a mini fridge, utensils, water, coffee and tea. I’d say the only issue I found was the dryer didn’t really dry and there was light construction but other than that great stay

Leisure Self

2/10

Poor

17 Aug 2025

J

Problems

This place is appalling. Access to rooms is ONLY granted via online check in. When it doesn't work there is no alternative to access your room, no on site staff, no plan b if IT is faulty. I wasted several hours (emails, un answered phone calls) trying to check in. Eventually, some let me into my room remotely via a phone call. Had no confidence I would be able to get back in since it took about 10 calls before I actually spoke to someone. Therefore had to leave the room and find another hotel. Wasted hours, whole trip ruined. Avoid.

Self

10/10

Exceptional

04 Aug 2025

Ana Cristina

Easy check in and check out, excellent location

Leisure Family

4/10

Poor

13 Jul 2025

Gillian

Room too hot, no net curtains, pillow too hard, carpets in common area filthy and stained, English tea bags were not available no milk.
However the room was clean, it was helpful to have an assortment of plugs

Friends_and_family Friends

4/10

Poor

22 Jun 2025

Zara

It’s an adorable space but if you have a few suitcases, don’t bother. Who’s idea was it to have NO lifts?! It was a battle to yank my luggage down the stairs to my room and then up again the next morning. Really not good enough, knowing travellers are almost guaranteed to be carrying something.
My room was deep in the basement and the narrow corridors and extra doors made it gruelling to get to. Don’t stay here long term in summer months — it’s a sauna in the LG studios, although my room had a door that opened up to this communal garden which others had access to which somehow didn’t feel safe (even with the heat, the door looked like it could be opened from the outside and I was terrified of rodents).

You get a teeny kitchenette and very small fridge.
Thankfully, a tower fan was provided which was the only silver lining.

Business Self

4/10

Poor

10 Jun 2025

Verified traveler

Not as expected

I have stayed in a different Bob W accommodation so I was expecting a similar level when booking this place. Unfortunately, things went wrong from the beginning. When I arrived, my profile was not updated so I could not enter my room. After 15 minutes of getting drenched in sweat from dragging my bag up and down the staircase and having to correct the support person in the WhatsApp who could not locate my booking, the issue got resolved.
The room is very small and stuffy. There is no aircon and the window only opens a bit. The cleanliness was not great - there was a long black hair on my towel, dried coffee grounds inside the cafetiere and the floor had clubs of dust. The kitchenette amenities are lacking - there is nowhere to clean the dishes other than the small sink in the bathroom and even if you wanted, there was no sponge or washing liquid provided. There is also nowhere to sit when eating other than on the bed or on the toilet. The walls are very thin and provide little to no soundproofing - I could hear the noisy neighbours and there was a lot of traffic (and I am not a light sleeper). The last day I got woken up at a silly hour by the noise. When I messaged about it, I was offered a complimentary late check out (I was there for work) and then complimentary breakfast (again, I was there for work and not going to hang around). I was also accused of not raising an issue earlier (noise is not a new complaint from guests and earplugs are not a decent solution).

Business

8/10

Excellent

09 Jun 2025

WILHERNE

My room 205 was clean and comfortable but pretty small . Good for one person and Perfect for a short stay. The coffee bar, microwave, mini fridge, and complementary tea and coffee was a nice touch. No elevator, which can be difficult with big luggage. Be sure to download the BOB. W app for easy check-in, door code and to unlock your room because of keyless function.

Leisure Self

8/10

Excellent

08 Jun 2025

Peter

I didnt mind the electronic chwck in. It worked very well. Comms were very good.The public areas are beimg worked on, which is a good thing. My room was adequate and well equipped, but just too tiny for my liking and comfort. I'll be back but will book q bigger room jext time.

Business Self

10/10

Exceptional

03 May 2025

Scott

We liked the room. It was small but we were never there. Very clean with a tea kettle which was nice.

6/10

Pleasant

26 Apr 2025

Gerwyn

Shower of…..

As a last minute booking I found the checking in process cumbersome and time comsuming. Apartment is clean enough. However the bathroom is not that great as you can barely reach the toilet as it’s so close to the sink and the shower also doesn’t stay upright.

10/10

Exceptional

23 Apr 2025

Arnella

Accessing the property and room were so easy! Conveniently located in a charming area with lots of food options and transportation.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Alexandra

Included all amenities we would need. Very comfortable bed and clean.

Leisure Friends

8/10

Excellent

06 Apr 2025

Faith Aude Liliane

Good place

The back window was not clean I have to clean it myself. Also, despite the instructions and instructions, clients were noisy even within calm time

Self

8/10

Excellent

19 Mar 2025

Michael

It takes a bit to get used to lack of hotel staff as everything is through your phone but bob w does contact you through whatsapp amd gives youbthe codes to your room and tips for your stay. there is a bus near that takes you to the train where you can access most landmarks in the city.

Leisure Self

10/10

Exceptional

16 Mar 2025

Richard

Highly recommend

Business Self

10/10

Exceptional

16 Mar 2025

Moira

Good location

10/10

Exceptional

05 Mar 2025

Doug

There was some confusion about obtainng the door code on my first night so i had to make the decision to book the hotel up the road for the night. I finally got an email from the staff the morning after and i was able to get into the building. The apartment was clean and the bed was comfy. The bathroom was a bit cramped but i managed it. Other tennants were quiet so the only noise i had was the occaisonal police car going past the building. This place was a good value overall and i would stay there again.

Leisure Self

10/10

Exceptional

26 Feb 2025

Kayla

Perfect area for transportation like bus or train stations 3 minutes walking from bus or tube station. Kensington is a nice area. bob communicated so fast with me. Great amenities for price and place. Would recommend your stay w bob

Leisure Partner

8/10

Excellent

05 Feb 2025

Aryan

Decent

Everything was great but I'm unsure if they washed the towels as it had a distinct odour

10/10

Exceptional

03 Feb 2025

Asta

Great stay in the West Kensington area. The apartments are clean, beautiful, and cozy. Small, thoughtful details like personalised cards, local coffee, and shortbread make you feel welcome. Very close to the London Olympia events place. A few parks are nearby to enjoy nature. Walking distance to a few underground stations helps to plan your commuting easier.

Business_and_leisure Self

6/10

Pleasant

31 Jan 2025

Trevor

Ok but …

It’s very basic and simple but our room was by a noisy road. It did have facilities to heat food and also a fridge. Good water pressure in the shower and plenty of hot water. No aircon so summertime I believe you’d need a window open for fresh air and ensuing road noise There were several emergency vehicles with sirens which were quite disturbing because of the noise. It’s a great concept but I would not use it again.

Partner

10/10

Exceptional

27 Jan 2025

Obed

Good place

10/10

Exceptional

27 Jan 2025

Cherese

Overall experience was great. 10/10

Leisure Self