Name: Kensington Olympia
Address: 10-12 Maclise Road Kensington & Chelsea, London, GB

8/10

Excellent

16 Jul 2026

Sandie

The check in process let this property down. We were asked to phone when 20 minutes away, we done this and someone was sent to meet us at the property - 40 mins later they still had not arrived (we were just left stood outside in the heat waiting). We called back and with a quick ID verification check were given the entry instructions to the property. In our view this could have been given to us on arrival saving both time and stress! Noone arrived to meet us but we didn't actually need them too!

The apartment itself was good. It was hot but there was an aircon unit which helped. The fridge smelt a bit of mould but none was obviously visible, other than this the property was clean. Tea, coffee would have been appreciated but there is a shop literally under the apartment which had everything you could need. Wifi is good.

The apartment is 1 minute away from Olympia and the Olympia overground train station. We walked from Shepherds bush underground this took about 15 mins.

The bedrooms were a good size and the apartment gave us a nice place to sleep. We did not use any kitchen facilities or anything. The property does have a lift, which was great for a top floor stay! :-)

Friends_and_family Friends

6/10

Pleasant

03 Jul 2026

jason

Good overnight bolt hole for Olympia price excellent

Partner

4/10

Poor

29 Jun 2026

Eik

Apartment doesn’t look as nice as the pictures. Place was clean and good space. Run down on outside and corridor. Pls be aware that apartment has one portable aircon and not central. I had asked before I booked about a/c and was never told they meant a portable unit. When I requested a portable fan for the bedroom as it was really hot, I was told they would bring one the next day as it was late when I arrived. But the fan never came even when I asked again. I also asked for more shower gel a night before but that too was never replenished the next night. I had to go down to the 24hr store to buy. Customer service is poor and slow

Family

4/10

Poor

21 Jun 2026

Brent

Oversold, under delivered in all areas and aspects of this stay, keep scrolling.

10/10

Exceptional

20 Jun 2026

Phillip

Great location next to a train station and a nice area. Host was very responsive and overall experience was great.

Family_with_children

10/10

Exceptional

23 May 2026

Jo

Lovely host, clean, good location.

8/10

Excellent

19 May 2026

David

Bit tatty, but clean, and very convenient for Olympia. Good for a few nights whilst at a work event

4/10

Poor

10 May 2026

STEVEN

Location good, cheap but does not correspond to any of the photos. Very basic

Family

2/10

Poor

18 Apr 2026

Sara

The property stole my clothes. After numerous complaints they were returned wet and dumped on the couch.

Attempts to fix the washer so I could clean the clothes were not helpful at all. I’d be asked for my availability and always told that didn’t work could I wait in the middle of the day.

The point of my vacation is not to wait around for a repair man.

The agreed to a morning window and the person came 25 minutes late as we were leaving. Apparently he has no concept of traffic.

Property did not understand what a kitchen towel was and expects guests to clean up spills w toilet paper.

Parts of the property are filthy.

At check in I was asked a lot of inappropriate personal questions.

The doors don’t have proper stoppers on them so banging 24/7 when anyone goes in or out.

Windows don’t have guards on them which is probably illegal.

Calls to complain are routed through Eastern Europe and the customer service people don’t know how to trouble shoot.

2/10

Poor

15 Apr 2026

Zackary

This accommodation was awful. Would not recommend. Mould on walls, insecure windows, damaged items, not clean, stains in furniture, hosts super unhelpful, broken wires, rubbish lying across front door, not very welcoming, not really a ‘hotel’ it felt like someones flat. Did not even stay, we left after 4 hours and booked elsewhere as we didn’t feel safe staying at this property. Unwilling to rectify any issues, and took 4 hours to supply a travel cot that we requested months in advance. Take this review how you want but I don’t even feel this is appropriate to be listed as accommodation

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Claire

We booked this fairly last minute for an event the next day at Olympia, and it was perfect. 2 minute walk from the train station and handy location above two shops where we were able to get forgotten items such as toothbrushes. Apartment was a perfect size for us as a family of four, clean and everything we needed. Only down side was people in neighbouring apartments slamming their doors repeatedly up until 10pm which wasn’t ideal before an early start but certainly didn’t ruin our stay. Would stay again!

Family_with_children

10/10

Exceptional

21 Mar 2026

Colton

Wife and I were visiting from the states for the London Book Fair, and this place was perfect for us. It was a two minute walk to the venue. It was clean and well equipped. Location is about a two minute walk away from the public train station (the Tube), and there are tons and tons of pubs and restaurants all within a twenty minute walk away or even ten minutes depending on what you’re wanting.

The host was great about communication and took care of the minor issue we had of the tv not working the very next day.

10/10

Exceptional

09 Mar 2026

Scott

Check-in process was easy. The apartment had 2 bedrooms and a living room with a pull-out couch. There was a washer/dryer as well.

Family

10/10

Exceptional

02 Mar 2026

Scott

We were arriving earlier than check-in and needed someplace for our bags. Our room was being cleaned when we arrived and we were allowed to leave our bags in the room and were given the key. When we returned for the night, the room was clean and comfortable. Highly recommended.

Family

10/10

Exceptional

01 Mar 2026

Tannuza

The apartment matched the pictures exactly—tidy and comfortable.

The location was ideal, and the host was easy to communicate with.

Highly recommend

Friends_and_family Family

2/10

Poor

18 Feb 2026

Chris

Abysmal all round. As someone who has travelled a lot of the world while staying in hostels, this may be the worse place i have encountered. Completely misrepresented in the photos.
The building is poorly secured, the code was read out to us over speakerphone in a busy street, no one met us at the property. We could hear people arguing on the fire escape out side of the sash window.

The apartment itself was very dirty and smelt of years of fried foods.
The bedding was visably soiled and tatty. The pull out sofa that the children were to sleep on had ingrained stains and the frame was broken.
Staff (who we could only contact on the telephone) offer to send a cleaner, but if this would help, why was it not already done?

On the balance of salvaging our 2 nights away in London, we decided it would not be safe or enjoyable to stay hear and had to hastily book a premier inn.

The owners have declined my request for a refund. Hotels.com have been equally unhelpful, apparently if they try to contact the property, but they dont answer there will not be any accountability.

Please take my advice and stay elsewhere

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Luciana

Warm welcome

Friends_and_family Family

6/10

Pleasant

04 Feb 2026

Nicola

The room was clean and check-in, was easy. However, for me the water almost flooding the shower tray, was not what I needed after not being able to sleep due to the emergency lighting. I’m used to a dark room and the green lights that shines bright when the lights are off caused me to have a very disturbed sleep. Even when attempting to sleep under the covers, but I struggle with my face being covered and that this made it worse.

Business

2/10

Poor

05 Jan 2026

Gweynore

The place is infested with bed bugs. We travelled back home with our entire body itching. We had to see our doctor for treatment when we arrived. This was the most horrible experience we had during our travel. The stress we went through was insane as we had to take every precaution to make sure those bugs didn’t get to our home.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Magde

Very clean rooms

6/10

Pleasant

15 Dec 2025

Claudia N

Here’s a polished and professional rewrite of your review feedback:

---

**Review Feedback (Revised):**
The apartment itself was in good condition—clean, well-maintained, with a basic modern bathroom, a comfortable double bed, and the added convenience of a sofa bed in the living area. The superior studio offered ample space and was ideally located within close proximity to Kensington Olympia station, making it very convenient for travel.

Unfortunately, the experience was significantly impacted by persistent noise from the property above. Loud disturbances began as early as 4 a.m. and continued throughout the day, which made it difficult to rest and enjoy the stay. This ongoing issue detracted from what would otherwise have been a very pleasant accommodation.

Self

8/10

Excellent

07 Dec 2025

Steve

The flat was spotless clean, well presented, unfortunately the settee has seen better days and could do with a deep clean, bathroom a bit tired and could do with some attention, the shower is leaking

Self

10/10

Exceptional

05 Dec 2025

Lydia

Very welcoming apartment, warm and thank you for the opportunity.

Apart from a stained mattress cover near the feet and burnt iron spot in bedroom on carpet.
A Hot water signage to be stuck next to taps, water too hot.
All went well, a very comfy home.

Thank you.

Leisure Family

10/10

Exceptional

27 Nov 2025

melya

Super helpful hosts allowing early check in. Very convenient to Hammersmith station. Clean and well-equipped, updated kitchen and bathroom.

Business

4/10

Poor

21 Mar 2025

matthew

Very poor

Made to wait an hour before somebody met me to check-in.
Large laundry bags left on landing areas.
Tv didn’t work.
Lack of kitchen facilities, no frying pan, tea towels or bin liners.
Large group of foreign males in rooms making noise late at night and early in the morning.
No housekeeping for a 3 night stay.
No information on any Wi-Fi.
Accommodation in a poor state internally.

Business

4/10

Poor

11 Dec 2024

m

Fair to middling

For the price I suppose it wasn’t bad - and there was availability at short notice. It felt safe and was in a good location however, and reading the other reviews I can confirm the property is dated and some of the handiwork in the bathroom does leave a lot to be desired.

The basement room I had was accessed via a storeroom, the rooms were quite dark but clean. The location is quiet and you feel safe.

The shower room was small and there was no way to regulate the shower temperature- it was stuck on hot which was not comfortable.

The kitchen was clean and functional.

The living room was a good size and once I did an autotune on the TV I was able to get the usual channels.

The gentleman who let me in (check that as my email went to junk) was extremely polite and friendly and arrived quickly.

Business

8/10

Excellent

01 Jun 2024

Misa

All the facilities and amenities in the apartment are absolutely perfect for a family with children to stay.
Full kitchen facilities - microwave, oven and washing machine. Iron / ironing board & hair drier are all there.
One thing that could have been useful was a tea towel! Other than that all clean & good shower room - though we struggled with adjustment of water temperature... Location is good, grocery shop is at a doorstep is very handy and a cafe

Leisure Family

4/10

Poor

28 Mar 2024

Erik Christian

The property was clean and fit our needs with two bedrooms and a couch bed. We enjoyed having a kitchen, washing machine and transport nearby the apartment. However, there were several major issues that could use fixing.
It took us an hour and a half past check in time to get into the apartment, leaving us on the narrow sidewalk with luggage, waiting for a member of staff off the premise to come to let us in because the key to the front door was not where it was supposed to be. The door to the apartment itself needs to be replaced as each time we attempted to lock or unlock the door, it took us 5 minutes of trying to do so. The shower had two temperatures, ice cold or scalding hot. The shower also drained extremeley slowely, causing overflows onto the bathroom floor. We discovered that the shower had also been cracked on the floor and water was leaking out onto the floor from underneath the shower itself.
I like to end reviews with a positive note, so I will say that this property is the most quiet property that i have stayed at in london, you could hear a pin drop in the evening.

Leisure Family_with_children

4/10

Poor

12 Jan 2024

YEE CHIN

My family of 5 were absolutely disappointed and cheated with this booking.

While there may have been apartments on the upper floors that could have looked like the pictures.

6/10

Pleasant

21 Oct 2023

Douglas

Property a bit dated. Bathroom could do with renovation.
Convenient to train station

Leisure Family

8/10

Excellent

10 Oct 2023

Larisa

Property was in a great area and overall had a good stay. However, the only downside was bathroom had a very tiny sink.

10/10

Exceptional

02 Sep 2023

Ping

Awesome apartment to stay in London!

I had booked this apartment for myself, daughter and 2 young grandkids based on their good reviews and because it was close to my sister's home in the High Street Kensington area. It was clean and cozy and equipped with all the necessary amenities.. And the host ,Moe ,was very pleasant communicating with me through text and checking me in. I highly recommend it for any short or long term stay in London ...so check this place out, everyone!

Friends_and_family Family

2/10

Poor

26 Jul 2023

SANIA

I had a terrible stay at this property. it was smaller than advertised. The bathroom was small and the shower was extremely small my brother couldn't even fit in it. There was hair lying around and some old date seeds on the carpet. There was no room to stand in the kitchen. The unit was in a basement so there was no fresh air outside of the window as the window was facing some steps with garbage on them. There was no fresh air and also the garbage smell outside was coming inside. Thus the room was humid. I had told the host right when I checked in that the washroom and room will not work for my family and that i kindly am requesting they cancel the second night there as we needed to shower and the bathroom was not sufficient for my family. He told me he would let me know and never did. I checked out after the first night and asked for a refund for the second and never got a response back. Terrible stay and the place did not seem clean what so ever. They were not helpful and simply just kept my money. DO NOT RECOMMEND

Leisure Family

4/10

Poor

05 Jul 2023

Oscar

Dirty accomodations

Terrible experience, this apartment advertised as Luxury Properties and it's not, the apartment did not look like the one in the pictures, and the accommodations were in a dark basement, the place was very dirty, towels were dirty, the glasses and silverware dirty, and hairs all over the bathroom (see pictures)
Service was not good at all, as my flight was canceled y ask them to cancel one night or just move my stay one day and the owner was not flexible at all, and paying an extra night in with them (bathroom as well full of hairs)

Friends_and_family Family

8/10

Excellent

01 Jun 2023

Vicki

Fab area

First of all, staying in Kennsington is wonderful...what a fabulous area. And they have done a great job of renovating the units in the building. It was alittle tight for a family of 4, but we knew that would be the case, based on the size. The one thing I did find annoying was a take-away place across the street. Between 10pm and 2am every night there were motor bikes picking up takeaway deliveries. When the windows are shut it is fine, but in summer when you want the windows open, it becomes noisy. Oh well, you can't have it all.

Friends_and_family Family

2/10

Poor

27 May 2023

Wendy

We booked the 2 bedroom apartment with sofa bed for our family. This depressing apartment was the worst we stayed in of 5 in our trip - it was in the basement, through a storage room and our access was blocked at one point by boxes someone left behind. The closet sized bathroom must have been installed by a home handy person as plumbing was loose, the shower pan was cracked and there was mold everywhere - possibly because the fan wasn't working.

My son had to sleep on the pull out sofa, which was a broken IKEA job. Bedding had stains and hairs on it. The price for this flat was ridiculous given the state of it. We also had only one key for four of us, which meant we had to adjust our plans to make sure everyone could get in when needed.

If we hadn't already been charged for this place, we would have left. We were glad when it was time to leave. Terrible experience.

Leisure Family

6/10

Pleasant

20 May 2023

Patricia

Host was good communicator, very accommodating and responsive. Perfectly fine for a budget accommodation in London compared to a hotel, since we were a group of five, hard to find accommodations for that large of a group. Shower(no bath) is on the small side so larger guests may not love this. Sink is minuscule but quite normal from what I can see. Beds of average comfort. Sun comes up early and sets late so bring an eye mask if you want to sleep in/are light sensitive. Plenty of towels and sheets were fresh. Apartment is easy to access and about 5-10 min walk from Kensington Olympia station. Don’t miss the little breakfast/coffee place a few doors over, great food and prices.

Leisure Family

10/10

Exceptional

04 May 2023

Hide

Excellent host , very clean apt and felt safe around the area

Friends

8/10

Excellent

02 Jun 2021

Elizabeth

Great stay!

Really great apartment for the price. Lovely area, great restaurants near by. Great communication with owner. Much smaller than photos suggested but still nice.
Only flaws were previous users thong left on a radiator and some of the mugs were filled with water so when taking them down from the shelf above you got soaked.

Otherwise really clean just a shame these things weren't checked and made us question the cleanliness of the mugs and utensils.
Really great for the location and price would recommend.

Partner

8/10

Excellent

12 Oct 2019

Simon

Night at Olympia.

Nice flat, need to get the TV fixed, couldn’t get any normal channels.

Business

8/10

Excellent

27 Jun 2026

Vilna

Commence et transport en commun a proximité, propre, hôte très gentil et disponible.machine a laver.

Dommage qu'il il manque des petites choses utiles dans l'appartement :

Torchon et éponge pour la vaisselle.

Quelques ustensiles de cuisine de base comme une bonne poêle qui permet de cuisiner pour 4 personnes.

Balais ou aspirateur, serpillière .

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Anders

Yes shops next door

4/10

Poor

03 Mar 2025

SLIMAN

Bonsoir,

Je tiens par cette présente manifester de notre mécontentement pour l'état du logement à notre arrivée et qui n'est pas à la hauteur du prix dont nous avons deboursée :
Un mécontentement basé avec photos à l'appui et portant sur les points ci-dessous :
- logement en rez-de-jardin très peu éclairé et non annoncé dans l'annonce
- une dalle de sol dans le Hall non stable et dont le risque de chute est présente
- poussière présente dans le logement
- présence de rouille (au droit des fenêtre, sol de la sde et radiateurs)
- forte odeur (nauséabonde) dans la salle de bain
- présence d'humidité dans la salle d'eau
- salissure au droit du siphon sous le lavabo (sde)
- tringles tordus et élément absent
- divan dans le salon très abîmé (base et structure sous l'assise)
- tâches sur assises du divan
- toile d'araignée sous le meuble de cuisine
- tâches sur les murs et plafond
- fissure au plafond du séjour
- détecteur de fumée absent dans le séjour
- présence de scotch sur le détecteur dans le couloir
- chauffage non fonctionnel
- matelas double très inconfortables (ressentit des ressorts)
- lave linge présentant une forte dégradation (rayures en partie basse)
- absence de 2 détecteurs de fumée (chambre et salon)

Tant d'éléments qui font du logement très peu recommandable.
Nous souhaitons non seulement par cette présente, manifester de notre énorme mécontentement.
Nous attendons de votre part un geste commercial significatif en compensation de cette expérience qui débute

Leisure Family_with_children