Name: Point A Kensington Olympia
Address: West Cromwell Road, 42-48, London, SW5 9QL, GB

10/10

Exceptional

24 Jul 2026

Walden

Everything was fine, but the room was too small for my liking. I could not even unfold my suitcase without obstructing the free space in the room.

10/10

Exceptional

20 Jul 2026

Paul

H

10/10

Exceptional

18 Jul 2026

Shaun

A

Partner

8/10

Excellent

17 Jul 2026

Elizabeth

Lovely stay at Pointa Kensington for Wimbledon Championships …very good location! Clean room and comfortable beds! The only downside was that there are no tea and coffee making facilities and the only usb point in the room wasn’t working, which I reported to staff.
The staff were ALL pleasant, welcoming and friendly… would stay here again! Thanks

Family

8/10

Excellent

16 Jul 2026

Lesley

Rooms are clean and comfortable, ac was much appreciated during 30+ degree days. Staff was friendly and helpful. Breakfast is an additional charge unless you are a point a member, which wasn’t clear from the Expedia booking. Location is very close to the Design Museum, Natural History Museum and V & A and very accessible to transit (under 8 minute walk to Earl’s Court station).

Self

4/10

Poor

14 Jul 2026

Summer

Booked this hotel specifically for AC in the room during July. Room AC did not work and after working through it for almost 2 hours with the staff, it still did not function.
They offered a fan which never brought the room temperature below 25C/77F.

I had to provide timestamped screenshots to get them to agree to a full refund. Their initial offer was only a 15% refund although we cancelled only after trying to get the room AC to work on their timeline.

Also they charged 3 pound per bag to hold them when we arrived early. Just note they won’t do that for free even if you are staying.

8/10

Excellent

12 Jul 2026

Rashmi

Good location; value for money

10/10

Exceptional

09 Jul 2026

Alexandra

The hotel was in a great location, very easy to navigate and get to the Tube station to get around London! The room and bathroom were very clean, we had two people with two twin beds. There was enough space for our luggage and to unpack some. The staff was very helpful and kind when we were going in and out throughout the day.

Friends

8/10

Excellent

07 Jul 2026

Felicity

I didn’t see an accessible entrance and had to lift my heavy suitcase into and out of the hotel.

Self

10/10

Exceptional

07 Jul 2026

Paul

Comfortable, clean, modern, air conditioned room. Great buffet breakfast. Handy part of town if you’re wanting to get to the museums. Even though the hotel is situated next to a busy road, the room was perfectly quiet.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Terica

The room was nice but some days felt very warm, possibly because of the outside temp. A few chairs in the room and mini fridge would be nice or even easy access to ice to cool your drinks.

Location was safe and walkable .

Family

10/10

Exceptional

02 Jul 2026

liz

The twin room was small but very clean and comfortable.
The air conditioning made the room comfortable on a hot day.
We were able to leave luggage at minimum cost. Staff were courteous and friendly and all in all this was a pleasant stay

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Bryan

Bel hôtel moderne. Personnel accueillant. Bon petit déjeuner. Bien situé. Propre.

Family

8/10

Excellent

29 Jun 2026

Mark

Nice, modern furnishings, well maintained and clean. Small room. Short walk from Earls Court area.

Self

4/10

Poor

29 Jun 2026

Robert

Although our room was clean, we were choked on how small it was. One side of the bed was too cramped to get out of bed on that side so we had to push the bed but then the other side was tight too!
No drinking facilities at all in the
(no tea, no coffee, no water), of course no fridge. No hand towels in the bathroom. Clothes hanging facilities very poor. Breakfast was adequate , no more than that. We paid a lot for that room so big disappointment all around!

Partner

10/10

Exceptional

27 Jun 2026

Craig

June 2026; 2ppl; 7 nights; \"Cosy Double with Window\"; Top-floor; Front.

Room: Size euro normal; smaller if used to NA hotels, but found completely adequate and comfortable for 2ppl and our luggage. Light blocking curtains. Zero street noise. Bed comfortable. Smart-tv, hair dryer, coat hangers, safe, and fold out chair. Clean and newer furnishings. Room AC managed 30C+ heat fine. Elevator quick and roomy.
Minor suggestions: Bathroom latch update; Add a folding luggage stand.

Breakfast: Worth it and quality: good pastries. Can take to go. More than enough variety for my tastes, but check photos of spread if particular. Eating area quiet, comfortable and spaced/planned well. Never had to hunt for a seat. Staff cleared and cleaned tables swiftly.

Staff: Friendly, available, and accommodating. Check-in quick/easy; will hold luggage for 3p (standard).

Location: Area pleasant, close shops, good Tube access (District/Piccadilly direct to most places). Tip: For pleasanter walking route to Tube: take a right on hotel exit and use crossing just down the road.

During stay building exterior was damaged and needed immediate repair work; necessitating brief room access. Unfortunately partner was bedridden with illness for the day, staff handled situation professionally and were very empathetic and proactively accommodating; providing temporary room for duration.
Unexpectedly and generously; they have actually since opted to refund the night for the inconvenience.

Would book again.

Partner

10/10

Exceptional

25 Jun 2026

Fang

Friendly staff, clean and functional rooms, good food, convenient location.

Self

4/10

Poor

23 Jun 2026

Junaid

The biggest issue with this hotel was the size of the rooms. They were extremely small, with virtually no space to open luggage. The only way to access our belongings was to place the suitcase on the bed. Once the luggage was on the floor, there was barely enough room to move around the room.

The bathrooms were equally cramped. The space around the toilet was so tight that I had to sit at an angle to avoid my knees hitting the wall.

The location is the hotel's strongest feature. It is very close to Kensington Olympia and Olympia stations, within walking distance of High Street Kensington, and surrounded by many restaurants and food options.

Breakfast was basic and consisted mainly of pastries, boiled eggs, cereal, tea, and coffee. It was adequate but nothing special.

I would not stay here again. If you are claustrophobic or prefer a reasonable amount of space in your hotel room, this property is probably not for you.

A friend who stayed at the same hotel was assigned a basement room that had only a skylight in the ceiling as its source of natural light.

Business

6/10

Pleasant

22 Jun 2026

Marcus

It’s an okay property, just feel like the money we paid could have gone much farther. The room was very small for two people, outlets were only available on one side of the bed, and the bathroom and shower had barely any room for a single adult to maneuver. In mid-June, the air conditioning was average, but the duvet was still too thick (dear UK friends: please stop calling these “summer duvets”). If you don’t plan to spend much time in your room, and aren’t traveling on business, and don’t plan to travel in the summer, you’ll be fine, but I suspect other hotels will offer more space in the room and amenities for what you pay for here.

Partner

10/10

Exceptional

22 Jun 2026

Calvin

Good place for the value and close to public transportation.

Partner

10/10

Exceptional

21 Jun 2026

Mrs. Alla

Fantastic location- literally 5-6min walk to Earl’s court tube station! Very clean and very quiet room and hallway, well insulated for noise. Highly recommend. Although the room was very small, everything was designed ergonomically and with a lot of thought!. Will stay again!!

Self

8/10

Excellent

19 Jun 2026

Joy

Good location, clean simple rooms & good value. Staff were really friendly & helpful.

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Zhenglin

The hotel is very nice and clean, the staff is very helpful.
However, the rooms are really small, not comfortable for two people or for a long stay.

10/10

Exceptional

17 Jun 2026

Sherif

Perfectly clean room . Lighening is amazing and customizable !

Self

2/10

Poor

15 Jun 2026

Amjad

A prison cell would be more spacious I would not recommend for anyone with a larger build only got for hobbits and dwarfs. No iron in room or fridge as there is no space in the room for these essentials only a large bed.

Business

8/10

Excellent

13 Jun 2026

Omid

Nice and normal feelings of a hotel.

Partner

10/10

Exceptional

10 Jun 2026

Huw

Excellent location very helpful and friendly staff

Partner

6/10

Pleasant

09 Jun 2026

ALKANAH

clean room, friendly staff, good location to get around london, close accessibility to tube/transit lines, very tight room, just enough for 1 person comfortably, not much amenities in-room though.

Self

6/10

Pleasant

08 Jun 2026

Douglas

This place is fine, very small rooms, you get what you pay for, and they only service your room every 4 days. Did I mention how small the room was? The full-size bed hit three of the walls.

Self

2/10

Poor

08 Jun 2026

Chelsea

Small but clean and looked after. Every member of the staff was wonderful , helpful, friendly and very pleasant.!

Family

8/10

Excellent

02 Jun 2026

Noah

TV in room kept turning off usually within a few seconds of turning on.

Partner

10/10

Exceptional

02 Jun 2026

Abdul

Stayed 2 nights. Very friendly staff, especially a young muslim lady that worked night shift.

Room very clean and tidy. Internet fast. No complaints.

I just wish there were more options to chose from during breakfast.

Self

10/10

Exceptional

31 May 2026

Caroline

Small and compact but perfectly clean and as expected. It’s our 2nd visit to a point A hotel and we were not disappointed.

Partner

10/10

Exceptional

30 May 2026

Jack

Very quiet. We slept well. Very clean. Staff was super helpful and available 24/7. We would definitely stay here again.

Partner

8/10

Excellent

27 May 2026

Suzanne

Great staff, easy locations

Self

8/10

Excellent

25 May 2026

Shelley

Clean room, a little small for two people. No hand towels or face cloths. Breakfast was very good and the staff were terrific.

Family_with_children

10/10

Exceptional

25 May 2026

Denitra

While the room is small it has everything you need. Water pressure and the shower was amazing. I also recommend taking advantage of the breakfast. It was worth the time and money

Family

6/10

Pleasant

25 May 2026

STEPHEN

The room was too small and located in the basement I was not aware of a basement single bed for the two of us

Partner

6/10

Pleasant

24 May 2026

Eun Ha

It's a small room for 2. Room temperature was a bit hot so we had to put on AC which made dust moving in the room

Friends_and_family Family

8/10

Excellent

23 May 2026

Danelys

I really liked the hotel overall and would definitely stay again. The area was great, the bathroom was very nice, and the bed was wide and comfortable. However, the room we chose was extremely small for two people. There was barely any space to walk around, and our luggage had to stay on the floor the entire time. Because of the limited space, we basically had to access our suitcases one at a time.

I also didn’t realize the room didn’t include a mini fridge or microwave, which was inconvenient since we couldn’t store snacks, breakfast items, or leftovers from the food we ordered. We ended up ordering Uber Eats a couple of times and had to eat either on the bed or on the floor because there was no other space available.

If I had chosen a slightly bigger room, the stay would have been perfect, because aside from the room size, I truly enjoyed the hotel and the surrounding area.

Family

4/10

Poor

19 May 2026

Jasper

Everything is kept to minimum, no coffee no tea unlike other hotels.

Business

8/10

Excellent

17 May 2026

Philipa

The staff was super friendly and very helpful. Even when I lost my phone at a pub one of the staff assisted in calling an uber for me to get back there. … I like the boutique style and definitely would stay there again.
However, having someone assist with luggage would be a plus and the rooms are a bit small.
Overall it’s a great place with pricing and easy walk to the tube, tesco and to get to the city for shopping!

Family

10/10

Exceptional

16 May 2026

DUNG

the room is clean. Close to train station, and restaurant

Family

10/10

Exceptional

15 May 2026

Xuefei

large room

8/10

Excellent

12 May 2026

Susanna

Hôtel is good, it is quite clean ,no cups to drink in the room. Breakfast is good. Staff are friendly . Not to bad to stay.

Family

10/10

Exceptional

10 May 2026

Steven

Stayed here a few times now and can’t beat the hotel and rooms for the money in this location.

Self

2/10

Poor

10 May 2026

Jessie

Very loud Main Street, small room, small bed, uncomfortable bed and only one pillow per person

Partner

4/10

Poor

10 May 2026

Jessie

No tea making equipment, asked for pillows on second day but apparently full hotel and no spare pillow, asked for pillows on third day but only given one pillow instead of two, asked for one more pillow on fourth day and was told they don’t have a single spare pillow again. What kind of hotel doesn’t have spare pillows? Cheap one running on the lean is what it is.

Partner

8/10

Excellent

06 May 2026

Mary

Be clear that this is a budget hotel with TINY rooms, like barely able to get your suitcase in. It’s clean, modern and nicely located but I think the pictures are misleading about how small the rooms are. Each bed only had one pillow, so the amenities are scaled down as well. The only other thing we didn’t love was the touch screen for the lighting, we didn’t figure out the ambient lights were on the first night or how to turn them off which was inconvenient, but we got them off the second night. It’s relatively clean but the hallway smelled like urine the second night

Friends_and_family Family

10/10

Exceptional

06 May 2026

Natalia

Great staff, clean room, great location, great breakfast! Be nice if the rooms were a little bigger and the property had a gym. But overall great spot.

Family

10/10

Exceptional

06 May 2026

Courtney

Good location, clean room and helpful staff. Room is on the small side but to be expected for London. Otherwise cozy and a great place to sleep after a day of exploring the city

Self

8/10

Excellent

05 May 2026

Joel

For the price it was good. Staff were lovely, room was clean etc. Only minor gripe was the mattress wasn't particularly great

10/10

Exceptional

05 May 2026

Mat

great, cost effective hotel within walking distance of Olympia

6/10

Pleasant

03 May 2026

Odon

The room was very small, can’t get into the bed because it was against the wall, only a chair and hooks on the wall to hang clothes, no closet or room for suitcases.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Ana Maria

Rooms are small, but there are a lot of compartments for storage. Otherwise it was clean and the bed was comfy after long days of walking around the city. Perfect location near the tube and straight shot on one line from the airport. Restaurants around the area were great but food at the hotel for breakfast was good too. Will definitely stay here again on the next trip.

6/10

Pleasant

20 Apr 2026

Jemma

Nice place to stay generally, would not recommend if you are a wheelchair or mobility aid user. Some staff didn’t know how to use the lift at all.

Self

2/10

Poor

20 Apr 2026

Ben

Dreadful check in experience. The woman on reception asked for my ID even though this is not normally the case. She then went through the whole check in process. She then made me do it on the self checkout - what is the point of a staff member/self-checkout if you're duplicating tasks?! She then rambled on about breakfast - including the weekend times even though it was Thursday and it was clear that I just wanted to get to my room.

I usually like Point A because the check in is quick. The man who checked me in this week was great. Friendly and quick. They're usually quick at King's Cross as well.

10/10

Exceptional

18 Apr 2026

Glenda

Rooms are small, but clean and quiet.Great location within walking distance of the underground.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Edward

Over the past six decades I have stayed at scores of former Georgian townhouses near London train stations that have been turned into hotels. This is the FIRST one that I've stayed at that has been completely remodeled and modernized! While the rooms are still small, they are beautifully designed, and the large lobby area is a great place to work (rather than your room where there is no real desk). For a few pounds more, I would opt for a room with a window. For the money, however, I would pass on the breakfast as their are many options in the area: two tube stops are nearby: Earl's Court and South Kensington. The staff is young and enthusiastic.

Self

10/10

Exceptional

17 Apr 2026

Christopher

Ideal location for our stay in London, very affordable, a nice breakfast, very welcoming atmosphere, small room , but that was our choice and it turned out to be rather cozy 👍, our 2nd time here, we’ll be back, thanks 🙏

Partner

10/10

Exceptional

13 Apr 2026

Eimhin

Great location. Helpful staff

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Sofia

I would stay there again! It was wonderful and clean. Great experience over all!!!
The Manager and staff ware great we had a small issue and they helped us resolve it immediately. they were so welcoming and kind always greeting with a smile and always asking if we needed anything.

Family

10/10

Exceptional

12 Apr 2026

Tony

Exactly what we needed. Close to station and to lost of cafes/restaurants.

Friends

8/10

Excellent

10 Apr 2026

Kayla

This property was very clean and safe with modern rooms that make the most use of the space. Not the most spacious, but it didn't bother me because of how nice the rooms were. I was very impressed and the only reason why I wouldn't give it 5 stars is because it was kind of a far from a train station, other than that it was perfect for my short stay.

Self

8/10

Excellent

09 Apr 2026

Richard

The hotel was in a great location. Staff very friendly and check in was very quick and straight forward. We had a cosy double room which was ideal for 2 nights but would perhaps be too small for much longer than that. Would recommend and would stay again.

Partner

10/10

Exceptional

08 Apr 2026

Joanne

Lovely hotel with friendly staff and excellent value. My only negative, is that there is no tea making facilities in the room. I will definitely return. Thank you

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Elen

It's a good deal for its price. Amazing location, very nice stuff.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Peter

Excellent hotel in a great location and a big thank you to the young gentleman on reception who enabled a slightly early check in due to an engagement that I had in the area. Would definitely stay in the hotel again.

2/10

Poor

04 Apr 2026

Cecilia Janine

Very disappointing. Check in was quick and room was ready upon arrival however the staff seemed very annoyed with being there. The room is… TINY. Not comfortable for more than 1 person. No where to store luggage, no where to unpack, no where to honestly just walk around without hitting the bed or a wall. The bathroom is even smaller. The way the wall is shaped you are hitting the wall with your knee anytime you need to use the restroom.
Two things are what really solidifies my rating.
1.) There are signs stating a full service clean will be provided after the 3rd day. In my opinion a “full service cleaning” would, at the bare minimum” include clean bedding, new and neat towels, a wipe down of all surfaces including the bathroom, emptying of trash cans, and atleast a sweep of the room. However the only thing on that list that was done was new towels, and they were just thrown on the bed that I made before leaving.
2.) the second thing… and truly the most concerning. I left for two days and upon my arrival back to my room at midnight my room door was completely open… like not unlocked.. OPEN. I went straight to the front desk and the night crew employee had no cafe in the world to address said issue. I said I needed to speak with a manager immediately and of course one was not on duty. I said I needed one to call me the following day. This incident happened 4 days ago and what would you know… a manger has still not contacted me. HORRIBLE. Do NOT stay here!!!

Family

10/10

Exceptional

30 Mar 2026

Sherri

Perfect location- grocery store 5min walk away - train station is a 10min walk. Lots of restaurants choices. Staff were awesome and friendly

Family_with_children

8/10

Excellent

23 Mar 2026

Karen Ann

Great location. Room small, but clean and comfy

Friends

10/10

Exceptional

23 Mar 2026

Kat

Eat check in room clean

Family_with_children

10/10

Exceptional

18 Mar 2026

Daniel Jonathan

Perfect affordable stay

10/10

Exceptional

15 Mar 2026

Fang

clean and well organized and equipped; most important, the staff are friendly and considerate.

Business

6/10

Pleasant

14 Mar 2026

Astrid

Good stuff: breakfast, hot shower, cleanliness.

Bad stuff; poor room layout for 2 people with only one bed having a bedside table and plug point!! terrible design. Had to continually cross the room to charge things / swap out plugs and unplug whatever my partner was charging.

These little inconveniences make a big impact on your experience! There was also NO kettle or tea/coffee facilities and one pillow / one towels each which was impractical. Felt like I had to ask staff for stuff all weekend, thankfully they were obliging.

Despite the good points I wouldn’t stay again

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Allison

Everything was amazing!

Partner

10/10

Exceptional

09 Mar 2026

Pat

I stayed at Point A for 7 nights. I would definitely stay again. It was a 5 min walk to the tube station as well as a 20 min walk to Kensington Palace/Gardens. There were plusses and minuses (not enough to remove a star though). On the plus side - the bed was comfortable, the shower lovely and hot, the towels were very nice - bigger than hotel towels usually are! The rooms are pretty small, that is to be expected pretty much anywhere in London, but no issue for me. The hotel served breakfast for a fee, but I don't eat breakfast so did not partake. Cons: 1. a ramp leading up to the entrance would be nice for carrying luggage into the hotel or out (after those heavy London shopping days), and 2. Secure wifi. I had work to do online while I was visiting London, but there was no secure wifi. I think all hotels should offer this (& charge a bit extra if needed). I managed to use VPN once, but had issues using my VPN after that first time. 3. No tea kettle in the room. It would have been very nice to have before heading out for the day. I thought the hotel amenities included one, but I must have read wrong. All in all a very nice place to come back to, sleep, & get ready for more adventures.

Self

8/10

Excellent

07 Mar 2026

Filip

A nice and pleasant hotel relatively close to public transport.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

David Robert

Point A near Earl’s Court is my go to hotel for London. Perfect neighborhood location, close to all transportation options and great start for walking tours. Easy check in with friendly staff. Rooms are small but perfect for solo travelers. Modern and clean. Great optional breakfast in the lounge area that is very comfortable to hang out in if you need a bit more room.

Self

8/10

Excellent

22 Feb 2026

Paula

The staff was kind, there are few reason why im not giving them a 5 star. #1 the rooms are not small are tiny! It has no closets just few hangers in the wall a little hall and the bed, little space to place the bags they clean the rooms every 3 days, you can ask for clean towels on any time but still oh if you leave something on the bed they wont clean it. The breakfast was ok, i missed the scramble eggs, it has cereals hams cheese breads croasants. And it has watter all day

Partner

10/10

Exceptional

22 Feb 2026

Daisy

Everything was nice. We were out all day and only came back to sleep at night, and we had a good sleep for the three nights we stayed. There is nothing to complain about. Everything we needed was in the room. This was my second time staying at this hotel, and I will definitely stay again in the future.

Partner

8/10

Excellent

21 Feb 2026

Abe

Rooms a bit in small side
Breakfast was great
Stafff are great
Clean

Partner

6/10

Pleasant

21 Feb 2026

Emma

Rooms were tiny and very noisy. Area was excellent and staff lovely. The room was so small if you wanted to hand up clothes you had to do so on the wall as there was no clothing storage.

Partner

10/10

Exceptional

20 Feb 2026

jamie

Good location. Friendly staff.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Rachel

The staff was kind

10/10

Exceptional

19 Feb 2026

David j

Great staff, safe neighborhood. The rooms were smaller than I hoped but were clean. I would stay here again in a heartbeat

Partner

6/10

Pleasant

18 Feb 2026

Karen Ann

Staff were courteous and helpful. Hotel was nicely located, close to major transport links. However, the room was a \"disabled\" room and not much furniture. There seem to be no extractor in the bathroom and damp was noted on the bathroom ceiling. It was noisy in the morning with possibly tables/chairs being dragged along the floor. Also, there is no kettle and tea/coffee amenities in the room.

Partner

4/10

Poor

13 Feb 2026

Trevor

‘Cosy’ was the room type, but couldn’t even fit suitcase opened on the floor

Self

8/10

Excellent

13 Feb 2026

Patricia

Sraff, Divine and Kavari were very friendly, helpful and welcoming. Evening staff also helpful

Business

8/10

Excellent

03 Feb 2026

Carol

Welcoming staff, clean rooms

Self

10/10

Exceptional

31 Jan 2026

Alexandra

Very clean and service was wonderful!

Leisure

10/10

Exceptional

31 Jan 2026

Kimberly

Room was clean and orderly. Staff was kind, helpful, and responsive to all our needs. Location was also perfect and we were close to restaurants, pubs, tube stations, and other activities.

Leisure Family

10/10

Exceptional

31 Jan 2026

Kiri

Staff were lovely and helpful, location was pretty good, not far to Earls Court tube and the room was clean. Everything you need

10/10

Exceptional

26 Jan 2026

Phil J

Great location

8/10

Excellent

24 Jan 2026

German

Clean, well located (near to transportation and some good options), friendly staff

Leisure Partner

10/10

Exceptional

20 Jan 2026

David

A nice clean hotel in a nice area, easy to get tonthe rest of London.
The Staff were friendly
The room was really clean with the latest touchpad light settings.

6/10

Pleasant

19 Jan 2026

imanie

It was extremely cold, also the bed sheets had yellow stains

10/10

Exceptional

15 Jan 2026

Michelle

Was upgraded upon arrival, we looked like drowned rats when we arrived! The two gentleman were so lovely and helpful. Room was absolutely spotless. Very reasonable price and a short walk from the tube.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Olivia

Great stay!

10/10

Exceptional

09 Jan 2026

DANIEL REPULLO

Everything was very good. Desk people were great. Breakfast was nice overall. Room was small but very convenient and bed was very good.

Leisure Self