Name: Dorsett Shepherds Bush
Address: Shepherd S Bush Green, 58, London, W12 8QE, GB

Dorsett Shepherds Bush

London · United Kingdom

Shepherd S Bush Green, 58View location

100 reviews shown

4/10

Poor

20 Jul 2026

nursel

No a/c in most of the rooms

Family_with_children

4/10

Poor

19 Jul 2026

Jada

On arrival our toilet would not work and therefore maintenance had to try and fix it. Unfortunately this took a while and because of this we had to move rooms and hence was running late to an event. Luckily the staff were very accommodating and fast to get us a new room which we appreciated and also provided us with free breakfast which was a nice gesture so thank you!

The room itself wasn’t clean like the bedding or the curtains/ sink/ shower! Apart from that it was an okay hotel and unfortunate of the toilet not working. The breakfast was again okay a bit cold and not cooked enough!

Friends

6/10

Pleasant

19 Jul 2026

Angela

Lovely stylish hotel, but the aircon wasn’t working in our room. Was so hot we couldn’t sleep so rang down in the middle of the night for help and they sent a fan up for us. If you put your hand more than 10 inches from it you couldn’t feel anything, so wasn’t much help. Shame.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Alistair

Decent enough hotel, could do with proper air conditioning though! Staff provided me with a big fan to cool the room which was like an oven. Quiet enough. My room was spacious and the bathroom even had a proper bath.

Business

2/10

Poor

04 Jul 2026

nigel

ROOM was so HOT

4/10

Poor

04 Jul 2026

stephen

Firstly, the front-desk staff were very helpful in finding us a room with working AC at the third attempt.

I would not stay in a hotel like this again, with no external windows - they all look inward into the hotel and the windows are fully shut only.

The local area is very down-market - astonishingly so as it borders on Westfield shopping centre and Kensington. Don't be fooled. Even the short walk to the underground station is intimidating.

Shepherd's Bush= Never again. Dorsett chain = maybe.

Partner

8/10

Excellent

04 Jul 2026

dalbir

Very central location

Self

8/10

Excellent

02 Jul 2026

Martin

Air con issues with the property but the staff kindly moved me to a better room that was very nice. Shepards bush is a bit of a rough area so outside plenty of dodgy people in the park so would watch going around alone. But this isn’t the properties issue.

Self

6/10

Pleasant

29 Jun 2026

Richard

Really nice hotel with one major issue during our stay.

With the weather being in the mid to highs 30s the air conditioning was down and not working at all.

A complimentary drinks was offered by way of apology but that really didn’t help with the room being roasting with no window to open.

Staff were understandably stressed at the amount of complaints they were facing from guests who wanted to cancel their reservations due to this matter. This did make check in a very long drawn out experience.

Partner

8/10

Excellent

28 Jun 2026

Moosa

The rooms were cleaned regularly. The staff are very friendly. The breakfast is good

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Jake

Really disappointed with this hotel! The hotel advertises it had air conditioning which was needed for the UK heatwave. The room was so much hotter than outside and the air conditioning was a standard fan which blows out the room air… so it was extremely hot.

The hotel staff wasted our time ahead of a concert we had that evening, which made us late! and offered a refund… but still waiting on any formal email or money to be returned! They say they were too busy to do it right then and there which I don’t believe.
We called up the Hoxton next door and multiple people had made the move over from the Dorsett that weekend.

Luckily this hotel didn’t spoil our night but I won’t be coming back!

Partner

10/10

Exceptional

27 Jun 2026

Norman

The property was well maintained.

8/10

Excellent

26 Jun 2026

Mark

Excellent staff, comfortable room, but AC was no existent across the hotel, which didn’t help as we were in a 35’ heatwave.

If the AC is sorted this would be a great hotel in a cracking location at a very reasonable price.

Partner

10/10

Exceptional

24 Jun 2026

Celia

Clean room and comfortable bed

Friends

6/10

Pleasant

07 Jun 2026

Daryoush

They have not released the 150 pounds of security deposit after 8 days.
Please follow up.

Family

4/10

Poor

04 Jun 2026

Victor Chibuzor

To be honest. This hotel is not being looked after. I don't know if I got the room I paid for but I was put in room 271. The safe was bad, the AC did not chill, I sweated all night, the furniture was old the wardrobe was bad, the wash hand basin plumbing was leaking etc. This was really bad

Friends

4/10

Poor

01 Jun 2026

Belle

The AC was not working, the rooms smelt of damp/musty. The bathroom was dirty with grimy water coming out of the floor tile when it was stood on. I was moved to a new room and the carpet was stained and the bathroom had a very unpleasant smell and had not been properly cleaned. On the plus side, the gentleman on Reception was very kind, helpful and understanding

Self

2/10

Poor

28 May 2026

Darren

My rooms AC was not working, on previous visits the AC performance was poor, but with the heat recent it was unbearable.
I asked reception for a fan, which the did supply albeit a large evaporation cooler which was so noisy that it had to be turned off.
It’s rare but it’s the first time in a hotel I haven’t slept at all.
I won’t stay again.

Self

8/10

Excellent

16 May 2026

Jill

Great location. Clean comfortable rooms

10/10

Exceptional

09 May 2026

Diaminique

This was an amazing hotel, great location, clean rooms and a great breakfast spread

Friends

6/10

Pleasant

04 May 2026

Helen

Many of the rooms have no windows to the outside, they just open into an indoor conference room, this is not clear on the website. The rooms are very warm even with the AC on full. The shower in our room had a frosted glass wall into the bedroom, okay for a couple but may not be if you are travelling with your mother. The coffee shop at the hotel is no longer open, there is only the breakfast buffet which is £22pp, however there are lots of coffee shops in the area. Overall it suited our needs but did not meet our expectations.

Partner

6/10

Pleasant

02 May 2026

Andrew

Not serving any food or bar snacks is a bit disappointing

Business

6/10

Pleasant

29 Apr 2026

Beloa Chiedu Elizabeth

Bathroom floor was stained and clearly hadnt been mopped for months. Breakfast was basic, not a lot of variety.
Staff were helpful and friendly.
All in all, hotel was overpriced and not worth the money.

Self

10/10

Exceptional

11 Apr 2026

Zainab

Upgrated room was a bonus. Massive bed and very chic.

Self

8/10

Excellent

05 Apr 2026

Biju Mathew

Safe location. Staff were polite. Good service.

Family

6/10

Pleasant

04 Apr 2026

Thomas

We stayed here as it was close to the O2 venue next door. On arrival the entrance was grand, but the customer service didn’t match. We were confused to be asked about where we travelling after checkout, which was then loosely linked to immigration by the staff member. Would only stay again if visiting the venue next door.

Partner

8/10

Excellent

27 Mar 2026

Leo

Rooms are clean but there was a few stains and scuffs all along the walls.

Family

8/10

Excellent

19 Mar 2026

Stuart

Nice hotel in good location. On both check in and check out there were staff available but didn’t acknowledge me until their colleague took over

Self

4/10

Poor

11 Mar 2026

Greg

I've stayed here regularly for the last four years and I think standards have definitely slipped. My room's air conditioning was broken, I told reception on leaving for dinner and when I returned it was still broken with no acknowledgement from reception. The rooms are looking tatty, especially the bathrooms. There was no water in my fridge as there usually would be either.

Self

2/10

Poor

09 Mar 2026

David

I had an awful experience with the Dorsett Shepherd's Bush that necessitated in me having to leave the premises to stay at a nearby hotel. I'm still waiting for an explanation from the hotel as to why my checked in room (with do not disturb sign changing on the door) was accessed, my private property packed and removed by persons unknown without my permission. It was supposedly moved to alternative room which I hadn't requested and which was also empty of my belongings! My bag with papers, medication, clothes, private material etc was eventually found in lost property. I felt unsafe at the hotel. I felt lied to about what had transpired. Very troubling experience all together.

4/10

Poor

05 Mar 2026

Celeste

Room was stuffy and had a smell

Self

8/10

Excellent

05 Mar 2026

Gerry

Just stayed in hotel. Did not use any facilities

Partner

6/10

Pleasant

04 Mar 2026

David

No on site restaurant currently, room clean but warm ( room 224) settings would not adjust , tv kept stalling and pixellating.

Partner

8/10

Excellent

02 Mar 2026

Victoria

Nice staff, comfortable room, great breakfast

8/10

Excellent

02 Mar 2026

DEBORAH

The hotel and room was spotless and very tastefully decorated. The downside was that half our light switches in our room didn't work. Also the cooked breakfast was cold.

Partner

10/10

Exceptional

26 Feb 2026

Javed

Clean and as described

2/10

Poor

25 Feb 2026

Dani

Very dirty rooms

10/10

Exceptional

20 Feb 2026

Oluwayemi

Good space and amenities

6/10

Pleasant

15 Feb 2026

Timea

My room was just ok for one night .

Leisure Partner

10/10

Exceptional

14 Feb 2026

Keith

The fact that I asked for a heater to be placed in advance in our room for my wife was great service . Unfortunate not to have access to restaurant for dinner on Valentine weekend!

Partner

8/10

Excellent

11 Feb 2026

Damian James

Bed was really comfortable

Business

6/10

Pleasant

09 Feb 2026

Faraaz

Overcharged my booking, despite me telling them I have

10/10

Exceptional

02 Feb 2026

Philip

The location was excellent for what I required, the staff especially Francois the manager were top draw, the shared facilities were very clean and of a great standard and the atrium was superb.

Leisure Self

10/10

Exceptional

01 Feb 2026

Melissa

The room was lovely, the bed was amazing. The rooms aren't that big but is clean.

Leisure Partner

8/10

Excellent

30 Jan 2026

Adriane

Good value for money

8/10

Excellent

29 Jan 2026

Jon

room was clean, shower a bit small but good pressue.

10/10

Exceptional

24 Jan 2026

Jason

Amazing staff, food and location

4/10

Poor

23 Jan 2026

Alannah

The shower pole broke off when I got in. The cleaner must have seen it and just propped it up! Room 648. I also called twice for my reciept and still haven’t had it emailed over as promised!

Self

10/10

Exceptional

23 Jan 2026

Arron

We just wrapped up our second annual stay at your wonderful hotel, and once again, it did not disappoint. A special thank you to Aaron at the front desk, who provided exceptional service and truly made us feel welcome. Now that we’ve headed back from London, we can say with certainty: whenever we return to the city, this will be our home away from home. An amazing experience all around!

8/10

Excellent

22 Jan 2026

Keisha

Room was lovely for the price paid. Staff friendly and attentive. The toilet was blocked in our room and we were moved within 15 mins no issues

Leisure Partner

6/10

Pleasant

15 Jan 2026

Ingrid

Our check -in process was great and the first room we were assigned was almost perfect except very,very cold. We received a portable heater which worked well but then some of the main lighting in the room suddenly went off. We had to switch rooms but the second room was not as clean and had other issues.

Leisure Partner

8/10

Excellent

14 Jan 2026

Amelia

Convenient location to the shopping centre and tube. Rooms always clean, tidy and ready. My one bug bear is that there is never any english breakfast tea in the rooms! Always have to go down and ask for it at reception

Business

10/10

Exceptional

13 Jan 2026

Nkechi

Very friendly staff especially Aaron

Leisure Family_with_children

4/10

Poor

09 Jan 2026

Phil

This hotel seems to be getting worse.
The heating was not working, so after a complaint to reception I lucky to be provided with an oil filled radiator (my colleague with the same issue on a completely different floor was not so lucky).
The bedding was put on the bed with a sticky laundry label still attached (at least it was clean I guess). There was no bath mat for the over bath shower, so climbing out of the bath was treacherous.
Beverage tray only had camomile tea. I guess that was to calm your nerves before checking out.
After the first visit I don’t have breakfast here as the office is a 20 minute walk away and I can get a good and cheap breakfast there. My only experience of breakfast in the past (so not current feedback) was a very disappointing cooked to order breakfast that took much longer than it should.
The rooms are generally quite pokie, with either windows that face into the atrium, or have manefestation preventing you from looking out if you’re on a lower floor.
I try not to stay here, but unfortunately Shepherds Bush is not over-endowed with hotels, and as I said… the office is a 20 minute walk away.

Business

8/10

Excellent

02 Jan 2026

Jeanette

Good value, comfortable nights sleep.

8/10

Excellent

31 Dec 2025

Junior

Lovely Hotel, Staff very helpful. Just disappointed on breakfast, nothing left whenever we came down at 9.40

4/10

Poor

25 Dec 2025

elsa martha

My room on 2nd floor was not a 4 star room, needed lots of tlc.
Soup of the day was same to days in a row, made my wonder about the fresheness of the catering.
Staff were nice and helpful

Business_and_leisure Self

6/10

Pleasant

24 Dec 2025

Even

Decent breakfest, but very poor cleaning in the rooms

Partner

8/10

Excellent

23 Dec 2025

Holly

Reception staff were lovely, hotel was clean. Food wasn't amazing and not much choice for fussy children!! If we were staying for a week I'm not sure we would have eaten at the hotel but we were only there one night to see a show at the O2 Academy next door so perfect for what we wanted.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Lee

Super location. Lovely hotel. Early check-in charge is a rip off.

Friends_and_family Friends

8/10

Excellent

20 Dec 2025

Elizabeth

Apart from the crack in the sink it was spectacular

6/10

Pleasant

20 Dec 2025

Stacey

The gentleman who checked us in was really nice. the lobby where you can get a drink at the Jin bar is pretty and they have water refill stations on each floor which is really handy.

Unfortunately, the air conditioning in our room didn’t work and it was absolutely sweltering the whole time we were there and very uncomfortable ! The room was also quite tired and there were so many stains all over the carpets!

We told the lady at the front desk when we checked out but she didn’t seem bothered and just said hope to see you again… rather disappointing.

Breakfast was pretty average. Not a massive selection, and there was no yoghurt or fruit left or being refilled either. The cooked breakfast buffet there was okay. Good quality bacon, sausage and eggs.

Over all it’s a good location but the fact our room air on didn’t work was a massive downfall for us.

Partner

2/10

Poor

20 Dec 2025

Hanna

I chose this hotel because the room had a fridge and a bathtub.
When i arrived I noticed that the toilet didn't flush properly,the sink didn't drain and the fridge wasn't working.
I talked to the staff in reception and they asked someone to have a look.They got the toilet working but nothing else.Tried to have a bath but could't get any hot water in the bath or the shower,only the sink had hot water,that wouldn't drain.Then I tried to have toast at breakfast but the bread got stuck in the toaster.A very polite man asked me to use another toaster since that one wasn't working properly.The AC didn't work at all and while the cleaning lady tidied my room,she also took all the toilet paper!
There was a roll in the holder when I left and when I got back the holder was empty!
For the first time ever checking out of a hotel they didn't ask me how I enjoyed my stay....can guess why.
The only good thing was nice towels and the wifi worked.

would

Self

4/10

Poor

18 Dec 2025

Vasilios

I stay here for convenience to my London office but despite upgrading myself to a better quality of room this time it was still poor. The shower was tatty, marks on the carpet and a bedside light that did not work. I have expressed my concerns to the Hotel Staff before but it seems to fall on deaf ears. Such a shame as it's a beautiful building.

Business Self

8/10

Excellent

16 Dec 2025

Julia

Value for location

Business Self

6/10

Pleasant

15 Dec 2025

Gareth

stay was ok my heating did not work in room so was a bit chilly

Business

6/10

Pleasant

14 Dec 2025

Elliot

Fine for the price I paid - nicer than a comparable premier inn etc but miles from the service I would expect from a 4 star hotel. Toiletries in bathroom completely empty and not refilled despite asking on numerous occasions. “Please make up my room” sign ignored multiple nights in a row. Room walked into by housekeeping staff without a knock on door first. Location great - convenient for travelling pretty much anywhere in London and Westfield a 5 minute walk away. Room nice enough, although strong damp smell in the bathroom (thankfully only when the door was opened) and due to the design of the hotel very limited daylight through window. Would stay again but only if as heavily discounted as it was this time

Business_and_leisure Partner

4/10

Poor

14 Dec 2025

Ian

The room was supposed to include a double / king bed. When arriving to the room, it was two singles. Went to reception to report, and while I was promised it would be resolved, 6 hours later no change. Offered a discount, but when I went to check out, that had temporarily been forgotten too.

4/10

Poor

14 Dec 2025

Larissa

Check in was slow, but good. Got to the room which had some stains on carpet, not a big issue. Went to the loo, toothpaste stains on sink as if uncleaned, wiped one with wet tissue and dark poo stuck to inside of toilet. Asked for housekeeping, but staff were off duty - it was very late. Was given a new room that was comfy and clean. Hotel is not what it used to be although staff was quick to act and very apologetic.

10/10

Exceptional

14 Dec 2025

Mark

Excellent but… i stay here a lot but they keep putting me in the accessible rooms!

Business

2/10

Poor

11 Dec 2025

Laura

I booked a Dorsett room and was given a twin, it took 2 hours to get this resolved. The hotel rooms don't match the lobby, and the smell in the lobby was awful.

Business

4/10

Poor

10 Dec 2025

Julie

COMPLAINT-

We stayed at your hotel on Friday 21st November for one night.

We had disturbed sleep as in the night we heard extensive dripping water.

In the morning we were horrified to find the carpet sodden as there was a leak which we think was coming from the above room. Also, as we were preparing to leave, we were disturbed by the maintenance men wanting to get into our room.

We received no apology for this inconvenience. When we checked out, as compensation we asked for our bar bill to be refunded. The staff member said that it wasn’t showing on our room bill and reassured us it wouldn’t be process.

However, the sum of £22 was debited from my husband’s credit card on 22nd November- the day we checked out! Which highlights the incompetence of the reception staff.

Please refund this and consider compensation for this incident. If we had had any possessions on the floor where the carpet was wet it would have been badly damaged .

I have sent a message to the hotel today 10/12/25 but have not yet had a reply

Partner

4/10

Poor

10 Dec 2025

Tai Tak

I chose to stay at this hotel again for 4 nights from December 4th to 8th, and I believed that I would be satisfied with the rooms as I had been in the past. However, I was extremely dissatisfied this time. Moreover, when dealing with a manager(morning shift on 2015/12/05)who was handling the room change, he was not friendly and his attitude was arrogant. He was unable to resolve my request. The hotel management should follow up and provide guidance on how to handle guests' requests. The issue arose on December 4th when I checked in and was assigned room 738 (see photo). There were some problems: a damaged cabinet, bed, lint on the carpet, a sink that wouldn't drain, and the room was unclean and had an odor. I requested these issues be addressed. I was then moved to room 715, but a few issues remained: the carpet was unclean, just like in 738, and the bathroom drain wasn't working properly. I again contacted the hotel to understand and request solutions, but the manager said there was nothing they could do. My only options were to choose between room 738 or 715 and have them cleaned again. No staff were instructed to inspect the room at that time, so I had no choice but to stay in the less problematic room 715. It wasn't until that evening, when I used the shower, that I discovered there was no hot water and only a small amount of cold water(see video). This didn't happen again in the following days, which made me feel

Partner

4/10

Poor

06 Dec 2025

Viktoria

Room was internal, no natural light, furniture was very battered, minibar outer door didn’t close, desk war-torn with drawer that didn’t close, paintwork very distressed, carpet stained, shower fittings wonky, old TV and unreliable internet. Room service poor. It feels as though the property is in dire straits financially and cutting back on everything - under-staffed and over-priced.

Self

10/10

Exceptional

05 Dec 2025

Stephen

Beautiful property and great location.

Business

10/10

Exceptional

05 Dec 2025

Aidan

The staff were very welcoming and helpful and the room was very spacious and clean.

Leisure Self

2/10

Poor

05 Dec 2025

Luke

We were checked in 2 hours late. We get to the room (Deluxe Suite)and there is a distinct sewage smell, plus no robes or slippers as described on website and could not get blinds to operate in bedroom. We report this to reception who straightaway offer a 30% discount as if they knew there was going to be a problem. We ask for a clean of the bathroom and the sofa bed to be made up - we leave at 6pm, are back at 9.30pm - sofa bed linens have been put in room but bed has not been made nor has bathroom been cleaned - notify front desk, this is then done after 30 mins. This is only the experience of the first 6 hours of being here.

Saturday - Ask front desk if we can have room cleaned at 5pm as it has not yet been done - get back at 11.30pm, clean has not happened. Ask for fresh towels at front desk, they arrive at 0.15am.

This is the most I have spent on a single room in a hotel, and the single worst experience I have had at a hotel. The room should not have been sold to us in the condition it was in.

30% only covers the cost of the upgrade of the room, which was not worth the price. They could not offer alternative rooms due to being fully booked.

Leisure

8/10

Excellent

05 Dec 2025

Steen

Lovely room, as always

Only downside, was the bar closed early, and several days too early ( 10.30, when said it was open untill 11 )
So we didnt get to use our drinks coupons

Partner

2/10

Poor

04 Dec 2025

Klaus

In general the hotel is very outdated. I was unlucky and got a disability room, which had missing comfort in the bath room. There was only one tap with cold water, the bathroom was run-down, and there was some kind of fresh, unidentifiable dirt on the shower curtain. Breakfast used to be better, too. That was my last time staying at the Dorsett.

6/10

Pleasant

04 Dec 2025

Debbie

Property amenities were good. We had suites and they were very quiet and comfortable. No external windows though which some people might not like - we overlooked the bar area.
Items provided were not as per Expedia listing - no bath robes or coffee machine in our room. Other people on our party had no bottled water in their room. When they called down for some, staff member was very rude and said “hope you’re not expecting them for free “ (even though it was supposed to be included in room). When they were delivered staff member just walked into room without knocking and put them on table and walked out.
Breakfast was nice, but most of it cold, and items kept running out.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Katherine

Spacious room, clean and warm

Leisure Partner

4/10

Poor

30 Nov 2025

Richard

housekeeping did not clean our room until we notified the desk that housekeeping somehow missed our room - once notified, the room was then refreshed

Leisure Partner

2/10

Poor

30 Nov 2025

Rob

Seems the hotel lobby is the only thing this hotel looks after. Upon arrival to the room, it was immediately clear that the room had not been properly cleaned. There was visible limescale on the shower taps and fittings, and mould on the walls, These conditions raise both hygiene and maintenance concerns. I’d not stay here again.

Partner

2/10

Poor

30 Nov 2025

Sophia

When we went into the hotel the lobby looked lovely but the problems unfortunately started when we entered the room. There was no hand soap or body wash and the drains smelt in the bathroom. We were heading out so didn’t get time to mention this to reception at the time but thought we’d speak to them when we got back. We arrived back a few hours later and spoke to reception immediately about this hoping the problem would be resolved quite quickly. We went back to our room for this to be sorted and noticed the pungent smell had got a lot worse. It smelt like drains and we were concerned a pipe had burst somewhere near the toilet or shower, drain the smell was that overpowering. We went back down to reception after about 30 minutes of trying to work out if we could deal with this and stay in the room, but we would not be able to sleep and we were also concerned about the nature of the smell and if it would be bad for us to sleep in a room with these fumes. When we spoke to reception, they saw we were two young girls and didn’t quite take us seriously and offered to get cleaning in to spray the room and bring in an air freshener. We walked away from reception feeling really dissatisfied and like we hadn’t been taken seriously. We waited for 30 minutes before speaking to reception again to say we really weren’t happy with staying in this room and that nothing had been done yet to solve it. We had to ask for another room, to which we were initially denied before they found us one.

Friends_and_family Friends

4/10

Poor

28 Nov 2025

Daljinder

Never pick phone was sick called a lot times, and a good response from manager disputes me offering to give reasons for cancelling!!!!

2/10

Poor

28 Nov 2025

Matthew

Dreadful stay. Unsafe location, do NOT walk alone at night. Gangs hanging around in the park opposite.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Paul

Staff are great here every time.

10/10

Exceptional

25 Nov 2025

Lena

Nice clean rooms with fridge, hairdryer, comfy beds

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Oliver

Very clean.

6/10

Pleasant

24 Nov 2025

Leigh

Room was tired and the carpet was very stained and grubby. Could do with an update to match the lovely communal areas

Leisure

2/10

Poor

23 Nov 2025

Faisal

Room was dirty stains in the floor asked to change rooms and the second one was worse carpets were soaking wet .
A filthy hotel.
When we complained their only excuse was
Sorry we are very busy at this time of year .

Dante was helpful but other than him the rest of the staff were useless.
My advice is to find another hotel

Leisure Partner

6/10

Pleasant

18 Nov 2025

ANNE

staff were courteous but we could not another room on the intercom. also could not contact front desk.

10/10

Exceptional

18 Nov 2025

Angela

Comfortable room and friendly staff

Business

8/10

Excellent

17 Nov 2025

Richard

Clean room, great staff on the front desk. No coffee in the room (just hadn’t been replaced) and a really bright clock next to the bed, but would stay again for sure.

10/10

Exceptional

17 Nov 2025

Steve

The hotel is clean and modern and the staff are excellent. Particularly the gentleman who was in charge of the dining area. Very convenient for travelling into the city with Shepherds Bush Tube only 8 mins walk.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Nicholas

Poor fitness suite. No equipment worked

10/10

Exceptional

13 Nov 2025

Catherine

Great as always. Never an issue at check in and received a free upgrade. Thanks very much.

6/10