Name: Holiday Inn London - Kensington High St
Address: Wrights Lane, London, W8 5SP, GB

4/10

Poor

28 Jul 2026

Charles

Tiny room with too big a bed making it tough to get around or to use the wardrobes

10/10

Exceptional

25 Jul 2026

Eddah

Great hotel. Staff are very friendly and helpful.

10/10

Exceptional

24 Jul 2026

Walden

The breakfast was excellent but expensive. The health club was well equipped for exercising.

10/10

Exceptional

24 Jul 2026

Walden

The room was small but sufficient. The breakfast was excellent. The health club was well equipped.

6/10

Pleasant

22 Jul 2026

Alessio

SPA

10/10

Exceptional

22 Jul 2026

Melody

The location is great for accessing the underground (10 minute walk) and walking to Kensington Palace. Also, hotel is not directly on the main road so is very quiet.

4/10

Poor

21 Jul 2026

Timothy R

Location wasn’t too bad. Extremely small room. Was sold as a king bed but hardly a double size. Staff weren’t friendly. Breakfast was ‘okay’. Pool was a nice benefit. Wouldn’t stay again due to the price and size of room. Also was not quite, could hear every door close in hallway. 4/10

Partner

8/10

Excellent

19 Jul 2026

Joanne

Lovely room at a good price in a convenient location.

Partner

8/10

Excellent

18 Jul 2026

Mark

Rooms are basic but clean the hotel facilities are good. Brilliantly positioned for the tube

Self

8/10

Excellent

16 Jul 2026

Bryan

Reserved a standard room for several days.

Pros:
-Hotel is in a great location...it felt safe and was very convenient with a tube station, bus stop, and several shops, convenience/grocery stores, and restaurants nearby
-Hotel lobby staff were friendly and helpful
-Check in and check out processes were quick and easy
-Reasonable prices (when booked in advance)
-Room was quiet
-Air conditioning worked well and was much appreciated during the heatwave that was going on

Cons:
-Standard room was quite small
-Few TV channel options (my stays at Holiday Inn in Wales and near LHR had hundreds of channels while this one had something like 20, most of which were variations of BBC)
-Bathroom was not well ventilated and lacked counter space (I found traces of mold and mildew in the grout lines and on the door)

Neutral:
-Elevators were small but serviceable (I had to wait multiple cycles on several occasions and sometimes ended up taking the stairs instead)

Friends

10/10

Exceptional

16 Jul 2026

Arlyn Pineda

Our 4-night stay was an amazing experience. Thank you for your warm hospitality and excellent service throughout our visit.

The hotel was exceptionally clean, conveniently located, and within walking distance of many of London's famous parks. It also offered easy access to public transportation, making it simple to explore the city.

We truly enjoyed our stay and will definitely come back on our next visit to London. Thank you once again for making our trip so memorable!

Arlyn 😊

Partner

10/10

Exceptional

15 Jul 2026

Anthony Theodore

The fire alarm went off twice during my stay, I stayed here last year and had to evacuate the building twice due to the alarm going off in the middle of the night. No one seemed
To have a answer as to why this kept happening.

Partner

10/10

Exceptional

15 Jul 2026

Daniel

So much lovely at the hotel: large group of nice staff, lovely restaurants/Starbucks, great big TV sections to watch top sports, amazing gym/swimming pool/locker room, touring guides helped me get lovely bus/train/museum/park/boat/river.
Room for me and my son had two nice beds, tv, bathroom, shower. But a little small room.

Family_with_children

10/10

Exceptional

14 Jul 2026

Dina

Great place

Family_with_children

2/10

Poor

14 Jul 2026

Francisco

Checking in was horrible. We stood there waiting for over 10 minutes while they were somewhere else. The rooms are way too small and the pictures are misleading. We ordered room service and the gentleman’s that brought the food told us that the service fee was separate from a tip. Come to find out it’s the same and they got double of what they should have. The food was horrible. They charged me extra for a late check out which was not worth what they charged. I would never stay there.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Mark

Very very clean room and clean comfortable bedding. Our room 5004 was locked at the quiet corner. Small room but ok for 2 people. Breakfast buffets were excellent with lots of variety. Location is super close to shops, restaurants and High Street Kensington underground station.
EXCELLENT.
We will be back again.

Friends

8/10

Excellent

14 Jul 2026

Martin

Nice location in Kensington London. Good breakfast, and bar.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Tessa

the rooms are in desperate need of a deep clean and new carpet. the first suite i was put in was clearly not a suite and had barely functioning ac which broke around midnight the first night. after two nights in the hotel we complained enough times the staff (who were always very helpful and kind) moved us to a newer suit with a newer ac unit. the new room was much nicer (updated walls and carpets) and the ac was at least working if not necessarily powerful. why was that first room being used as a suite? absolutely disgraceful to consider those two rooms the same price.

Saturday night, i know was the england soccer match, but having one person working the desk at midnight was a bad decision. my key stopped working and i needed a new one, this took nearly 20 minutes since the line was so long. again, very helpful staff member who was clearly in over his head and could only work so fast alone.

ive stayed here 3 years in a row as ive always found it great value for the location but i will not be back next year.

Partner

10/10

Exceptional

12 Jul 2026

Katarzyna

Fantastic hotel, highly recommend!

Self

8/10

Excellent

11 Jul 2026

Laureen

The property was good, clean, modernized and close to the tube station.

10/10

Exceptional

11 Jul 2026

Genaro

Staff was very nice and helpful , breakfast is good wish there will be variations of menu every day

Partner

10/10

Exceptional

09 Jul 2026

Leanne

Clean room, good amenities, good breakfast

Partner

10/10

Exceptional

09 Jul 2026

Brenda

It was great!

4/10

Poor

06 Jul 2026

Richard

We stayed for our 4th anniversary and one of the main reasons we chose the venue was its leisure side, pool, sauna jacuzzi etc. we arrived at 2pm Friday and went to use them, only the steam room was broken, the jacuzzi was empty and the pool had swimming lesson taking up most of it. Really disappointed this wasn’t mentioned before booking as paid £660 for 2 nights and never even got to make the most of what the pictures sell. Staff were lovely and friendly, breakfast was really good, but overall I’m gutted we spent so much money.

Partner

8/10

Excellent

06 Jul 2026

Johnny

The hotel is in a great location.
It's well presented and a good spot.
Staff were good.
Room quite small but well appointed.
Breakfast room very busy, low ceiling, very busy - recommend go get better value breakfast in one of the many nearby eateries.

Business

2/10

Poor

06 Jul 2026

Laura

Room wasn't ready on arrival, had to get ready in the spa area which was like a building site, they had swapped the male and female changing rooms over and there was a guy tiling, the staff didn't care. I booked the Holiday in as it's always been a good hotel however this is the last time I will stay in one. We were looking forward to enjoying the spa area on the sunday morning, however the pool was being used for swimming lessons, and wasn't a relaxing place to be and was laned off. Tiles were missing from the floor and the pool was old and tatty. The hot tub was broken and empty. Great location but not worth £350 a night. Disgusting.

Partner

10/10

Exceptional

06 Jul 2026

Julie

Hotel very central, close to the underground, excellent breakfast and the staff were very friendly and helpful.
Only issue was that in the room, space between the bed and the wardrobe was nonexistent. Anybody with mobility issues would not be able to get into the wardrobe or into bed.

Partner

8/10

Excellent

06 Jul 2026

Susan

Clean hotel with good facilities although disappointing the sauna and jacuzzi were out of action. The room was small but well equipped however room 4020 next to the lift and with rattly air con was noisy and our sleep was disturbed. The bathroom sink was in poor condition but this didn't affect use.
All staff were extremely kind and helpful and the food in the restaurant was of a high standard. The TV in the lounge area needs to be repaired / replaced ...lots of people were trying to watch tennis and football while we were there and the TV obviously has a fault.
Location is great and we would stay again.

Partner

8/10

Excellent

06 Jul 2026

nicola

Room very small but nice and good location

Partner

6/10

Pleasant

06 Jul 2026

Emms

Didn't get into our room until after 3.45pm, suspect they charged the out going guests £20 to have the priviledge of a 2pm check out. Meanwhile we were expected to wait till after the stipulated check in time of 3pm, not great service. Won't be back.

Family

10/10

Exceptional

01 Jul 2026

Amy

This is a great hotel- very close to the Kensington High Street station for easy travel. It is a big hotel that offers an amazing breakfast option.

Partner

10/10

Exceptional

29 Jun 2026

JAMES

Excellent breakfast

Partner

8/10

Excellent

29 Jun 2026

Finley

our room was different size by a lot to the other party we were with even though we paid same price, went to reception and really helpful staff moved us to the correct room

Friends

2/10

Poor

28 Jun 2026

Maria Angelica

El hotel muy bueno. La ubicación es excelente. El precio conveniente.
Lo único que encontré regular, fue el colchón que era muy duro y las almohadas de mala calidad.
He estado varias veces en este hotel y lo volvería a reservar en un próximo viaje.
Lo recomiendo.

8/10

Excellent

27 Jun 2026

Judy

It was a nice stay and the staff are excellent. The rooms are very small with few amenities but the common areas are nice.

Partner

8/10

Excellent

27 Jun 2026

Vanessa

Good in general

8/10

Excellent

27 Jun 2026

Abiola

I enjoyed the pool and spa sessions. The breakfast was nice with lots of options to choose from.

Partner

6/10

Pleasant

24 Jun 2026

Alison

Every thing very clean staff were friendly and respectful room was adequate quilts too thick for summer difficult to access bathroom as bed in way
Breakfast was excellent all hot and fresh and plenty of choice
Bar closed too early

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Stephen

A nice, cosy but very large hotel. Not much noise, despite being in the heart of London and having various functions during my stay.

The room was pleasant enough, with much needed AC.

All in all, a pleasant stay.

Self

10/10

Exceptional

21 Jun 2026

Gary

Will definitely stay here again. From moment we checked in to when we left,all was excellent. Checked in early without a problem, room was spotless, bed comfortable, hotel was very clean throughout, bar open until 12.30 with great service and breakfast was first class with excellent choice.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

WILLIAM

The room is a bit small but the location is pretty good, only 3 minutes from the station

Self

6/10

Pleasant

20 Jun 2026

Fiona

There was no water or any refreshments in my room on arrival which was very disappointing especially as I had booked a suite.

Also when I ordered room service for a deal for a fixed price advertised in room it then had a plate charge and a service charge on top, and I think this would have been better being made clear up front.

For me personally as well, the washing / shampoo/ conditioner bottles were too high up on the wall to reach easily.

The location was great but I was disappointed with the overall stay for the money I paid im afraid

Self

8/10

Excellent

19 Jun 2026

Heidi

Reasonable price for central London. Room was smaller than in non central locations, but clean and perfectly adequate. Breakfast was good value too. Reception very friendly

Partner

8/10

Excellent

16 Jun 2026

Greg

Nice hotel, good location, great breakfast. As per usually in England small rooms and beds a little hard but overall satisfied.

Partner

8/10

Excellent

15 Jun 2026

Salvino

It’s our favourite hotel and highly suggested to recommend to others. Comfortable as aleays

Partner

10/10

Exceptional

10 Jun 2026

Tiffany Angel

Our room was very clean, had a tub and mini fridge, and was accessibility friendly for my husband with his walker. The hotel is situated in a lovely quiet area, close to a Tescos and transit and shopping. The room service was excellent and the food was delicious. The staff was so exceptional though that they are truly why I'm giving this place 5 stars! Ali at Starbucks in the lobby made every morning pleasant with his positive attitude and kindness. He really stood out, always greeting everyone with a smile, and taking delight in each customer. He also makes an amazing cappuccino! The concierge and front desk staff were so friendly and helpful too! They really have an incredible team working here. We enjoyed our stay so much, that we will certainly be back!

Partner

4/10

Poor

10 Jun 2026

Susan

We checked in but on arriving in our room found it to be a total mess and clearly had not been cleaned. I have never had this happen to me in more than 40+ years of travel. Also lifts were small and quite busy. Good location but disappointing visit.

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Mohamad

not good value for money
steam room and the jacuzzi out of function the bathroom is suitable only for disabled

8/10

Excellent

06 Jun 2026

Rodney

My time at this hotel was well spent. The staff was friendly and the breakfast was good. It was one block away from the High Street Kensington tube station and very centrally located. I will definitely stay here again.

Self

6/10

Pleasant

05 Jun 2026

Reba

Front desk staff not very helpful but concierge was great. Excellent location, Starbucks on site was great.

Self

10/10

Exceptional

04 Jun 2026

Emma

Great thanks and staff very friendly

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

David

I had an accessible room on the 2nd floor (2040). It was perfect for my needs and was well equipped. The hotel asked me to fill in a short form for a personal evaluation plan which shows they take people with a disability serious and have their interests at heart. Breakfast was excellent and throughout the hotel all staff were both helpful and friendly. Probably one of the best hotels I've stayed in and would return too.

Partner

4/10

Poor

03 Jun 2026

Kelly

I wasn’t going to review this hotel but I’ve been asked three times so here it is. We stayed three nights the last week of May and everything was fine. There was a heat wave of 92 degrees and our room remained comfortable. We left for a night and then came back for one last night before flying home. When we checked in, we were given a room that already had someone in it. We opened the door with the keycard and there was a guest already in the room. We went back to the front desk and they offered to give us a discount on our room, which we have never received. They gave us another room and the air conditioning did not work. This is not me being unused to British hotels because we already stayed in the same hotel during hotter temperatures and the room was much more comfortable. In this room, the air was not blowing out of the unit and the room was not getting cool. I reported this to the front desk and they said they would have maintenance fix the temperature from outside the room. They turned the thermostat down all the way but the room really didn’t get very cool. The hotel overall is pretty nice but I was unsatisfied with this stay.

Family_with_children

10/10

Exceptional

02 Jun 2026

Phyllis

Great hotel, very clean and comfortable. The location is excellent handy for tube.
The swimming pool is excellent.

Partner

10/10

Exceptional

01 Jun 2026

Robert

Location

Partner

8/10

Excellent

01 Jun 2026

Maria Jose

Beautiful place near by bus and train , cons small rooms and ac on the rooms it’s wasn’t strong enough in a extremely hot week

Partner

8/10

Excellent

01 Jun 2026

Lisa

Had all we needed and in a good location.

Friends_and_family Family

6/10

Pleasant

31 May 2026

David

The room and bathroom were cramped. Big queue to check in but extra staff did arrive. Over £200 for B and B for 2 people not cheap but I guess that’s London prices

Partner

6/10

Pleasant

31 May 2026

Anilkumar

Nice hotel but found the room to be quite small

Partner

8/10

Excellent

30 May 2026

LISA

Staff were very friendly and helpful, and the property was in a great location with easy access to transit, restaurants and shopping. It was great to have breakfast included with our room reservation, and the food provided was very good. Our room was clean, although smaller than I expected given that we had reserved a \"suite\". As well, the safe in our room didn't work and the bathroom door did not close properly. We notified staff on the day of our arrival, but although they sent maintenance staff up to see about the problems they were never fixed.

Friends

10/10

Exceptional

30 May 2026

Sybil

Close to the tube station
Had a pool
Close to stores and restaurants

Friends

4/10

Poor

30 May 2026

Karen

We had to be moved from our initial room booking. The bathroom smelt terrible. The second room was tiny and was poorly maintained.
Overall very disappointing and not a 4 star hotel experience

Partner

10/10

Exceptional

29 May 2026

Hannah

We initially checked in for 4 nights but our flight to Italy was cancelled and rebooked for another 2 days. The hotel was able to accommodate us and we were able to get 2 more nights booked on short notice after explaining the situation. While I can't remember the person on guest reservations, they were very sympathetic and did the best they could for us given the short notice. This was the third time we had stayed in the hotel as it's only a few minutes walk from the tube station and high street.

Friends

2/10

Poor

27 May 2026

Lydia

The unhelpful staff at both Expedia and hotel. All trains were cancelled we were unable to get to London and were refused refund or alternative date

8/10

Excellent

25 May 2026

Brian

Everything was great except the garden wasn't open on a hot day and it seemed the bar staff decided whether to allow access or not

Partner

8/10

Excellent

22 May 2026

Douglas

Enjoyed our short stay here.
Room very clean.
Staff very helpful.
Enjoyed a hearty breakfast.

Partner

8/10

Excellent

19 May 2026

M A

Our room was small but clean and nice. We pick hotels by if they have a pool and jacuzzi so we were disappointed to find that the jacuzzi was out of order, and the pool area dated. Perhaps not dirty per se, but gave that impression due to the state it was in.
Staff was friendly and efficient, the only thing was that they didnt properly know how to get to the pool area. (Told us to go down the elevator to the bottom floor, but from the room we were in this meant the car park. They never said there were other elevators at the other end of the hotel. The car park staff said they hotel staff keeps sending people down to them frequenty. Easily fixed obviouly, but a bit annoying given that the pool/jacuzzi then wasnt up to par.)

Partner

10/10

Exceptional

18 May 2026

Ajmal

Excellent location .short walk to high street kensington and the tube station

Family

10/10

Exceptional

18 May 2026

Allan

Everything was clean and tidy and breakfast was lovely.

Family

8/10

Excellent

16 May 2026

Sharifa

Great staff

Self

10/10

Exceptional

15 May 2026

Kari

Very clean, friendly staff, great breakfast options.

Partner

4/10

Poor

14 May 2026

Gaurav

I had a very frustrating experience with the front desk regarding my IHG membership. I booked through Expedia, and after speaking with both Expedia and IHG, both confirmed that the hotel should be able to add my IHG membership number to the reservation. However, the hotel staff were unpleasant, unhelpful, and unwilling to cooperate. They simply kept saying it was “not their policy” and that they could not make any updates to the reservation.
As a result, I lost IHG points for 2 rooms over 4 nights, which is a significant loss. The lack of professionalism, poor attitude, and unwillingness to assist made the experience even worse.
Overall, the front desk staff were very unhelpful and uncooperative, and the housekeeping issues were unacceptable. I would not recommend this hotel based on my experience.

Friends

10/10

Exceptional

14 May 2026

Roel

Overall our stay was great! The location was perfect, near to everything. Transportation was very convenient. Breakfast was also great but there should be a more variety. Highly recommended if want a place near to everything!

Family

10/10

Exceptional

13 May 2026

Mohammed

Very good stay

Friends

10/10

Exceptional

12 May 2026

Mohamed

Very good

10/10

Exceptional

11 May 2026

Julie

This property is big, nice rooms, located close to the underground, helpful staff, nice rooms, good water pressure, good price, would definitely recommend

Partner

10/10

Exceptional

08 May 2026

Chloe

I enjoyed my stay at the Holiday Inn Kensington. The hotel is just beside the tube and bus lines which was perfect. The staff was very kind and helpful throughout my visit. My room was good overall, although the bathroom was a little small, and the shower door didn’t seem to be built properly since water would easily leak out.

However, I appreciated having access to a small fridge in the room, which was very convenient, and the room itself was quiet.

The included breakfast was perfect to start the day, there were lots of choices, and I was pleasantly surprised by the variety.

Self

10/10

Exceptional

06 May 2026

Margaret

The breakfast is worth it, you won't regret adding it. Our room was small, but adequate. There was no dresser, only a small wardrobe, so we were unable to completely unpack. The staff was excellent and very responsive. The location is wonderful, just one block from the underground.

10/10

Exceptional

06 May 2026

Behnam

Great hotel and in a great area. First time to London and I’m happy I stayed here. Very close to the Underground and nice areas.

4/10

Poor

05 May 2026

lisa

Not informed jacuzzi and steam room closed
If we had known we would have stayed else where

10/10

Exceptional

04 May 2026

Sarah

Amazing breakfast. Great location. Swimming pool was the best and sauna

6/10

Pleasant

04 May 2026

Sam

I booked this hotel because it boasted a spa which after a lovely night out with my partner I felt we would need. I booked all of this for his birthday but when arriving at the Spa the hot tub AND Steam room were out of action and the only thing working, the sauna, was separate. We had come together to enjoy a weekend away we don’t want to be sat in separate saunas.

Very disappointed and I wish I had of booked the other hotel I was deciding between.

Partner

8/10

Excellent

04 May 2026

Ian

Brilliant location

Partner

8/10

Excellent

02 May 2026

Saurav

Excellent customer service from staff!

Family

10/10

Exceptional

30 Apr 2026

Rina

Great

2/10

Poor

29 Apr 2026

Maira

Disappointing Stay – Poor Service and Cleanliness

My experience at this hotel was extremely disappointing from start to finish.

Upon arrival, I was incorrectly charged despite having prepaid. After proving I had paid, then the FD decided to double check on her side.

The biggest issue, however, was the condition of the room. I found dirty underwear under the bathroom sink and a wig under the couch—completely unacceptable from a cleanliness standpoint. I had to call multiple times before anyone from the front desk or housekeeping answered, and even then, it took an additional two hours for someone to come and clean the room.

To make matters worse, the hotel was hosting a group of runners for the London Marathon. Despite this, they held loud events the night before, with no consideration for guests who needed to wake up early. The noise made it nearly impossible to sleep. If events are being hosted, basic planning—such as placing runners on higher floors away from the noise—should be expected.

Overall, the staff came across as rude and not properly trained, and the lack of organization and attention to guest experience was very evident.

I would not recommend staying here.

Family

8/10

Excellent

29 Apr 2026

Felicia

Great location, near the High Street Kensington station. Staff was courteous

2/10

Poor

29 Apr 2026

Sri Priya Vadani

I stayed with them for one night paying £170 per night. There was some noise coming from the window side ceiling and night shift manager refused to shift me to a different room or fix the issue as it isn’t fixable (due to some noisy toilet pipe installation). In the middle of the night, I was going up and down to get it fixed. Manager wants to compensate the issue with a breakfast. And asked me to adjust with the sound saying that they didn’t have anymore rooms. I knew that was a lie as it wasn’t that busy day. He didn’t want to give a new room as it would be a waste for him to do the room cleaning again. Such a crappy experience where I lost 3 hrs of my sleep. Horrible experience which I didn’t expect in central London.

Business Self

6/10

Pleasant

28 Apr 2026

Sandra

Enjoyed the pool Reception good welcome

Self

10/10

Exceptional

27 Apr 2026

Jiri

Nice breakfast and clean room good wifi

Family

10/10

Exceptional

26 Apr 2026

Antonia

Perfect location, comfortable rooms, helpful staff, great breakfaat

Partner

10/10

Exceptional

24 Apr 2026

Paul

Room was fine, breakfast very good and the staff were very nice and polite

Partner

6/10

Pleasant

24 Apr 2026

Elizabeth

Bedroom was tiny & tired
Pool is run down & jacuzzi was not working (has been out of service for over three months)
However the staff were lovely in the fitness centre

6/10

Pleasant

23 Apr 2026

Joseph

I did the eco thing for my room I didn't have to waste towel or water.
the breakfast was a great place to start your day, the person in charger could've been nicer as far as for her customer service skills shown. She placed me somewhere where I didn't want to sit near the people doing the bread/toasting area, I stated I didn't want this seat and she walk away, so moved myself, maybe her bun hair was on too tight.
Our concierge was freak in awesome, did everything, took care of us who were 1st time visiting...

10/10

Exceptional

21 Apr 2026

Rodrigo

Every time we stayed at this hotel we had a wonderful time!!

Family

10/10

Exceptional

21 Apr 2026

David

A well run central London hotel. Everything ran as expected and breakfast was paticularly efficient. Parking at hotel worked well, although you do need to leave your key with the garage as they have to double park to maximise space.

Partner

10/10

Exceptional

21 Apr 2026

Brenda

Nice

6/10

Pleasant

20 Apr 2026

Sean

Breakfast was very good, but one of my pillows had makeup on it and was dirty. The room was very small, bathroom was even smaller!

So all in all, not terrible but not fantastic either, just okay for one night. I would not have liked to stay for more than one night.

Partner

8/10

Excellent

19 Apr 2026

Richard

Great hotel in a very good location. I liked the room (with a bath, a nice bonus). The swimming pool is fantastic, unfortunately the jacuzzi and steam room were out of action. Very friendly, welcoming and helpful staff.

Friends

2/10

Poor

19 Apr 2026

Rachael

This was the worst experience I’ve ever had at a hotel. We arrived early at the hotel and they told us our rooms weren’t ready. When we went store our bags with them they weren’t going to give us a ticket and said to leave in a corner and they would put it in another room. We got back later that evening to check in and they told us they no longer had our rooms available. There was some whispering/complaining about it being an Expedia booking and after going into the back came out to tell us there had been “a flood” on the floor. They took us next door to another hotel where they wanted us to pay the full amount of our booking for the 2 nights because they were going to move us back to the Holiday Inn Kensington for the second night. When we questioned paying up front, they were extremely belligerent and acting as though it was our fault that they didn’t have a room. Throughout the