Kensington Court By Capital

United Kingdom , London
London, Kensington Court, 51
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50 reviews shown

10/10

Exceptional

20 Jun 2026

Nebojsa

Very clean, great location, quiet neighbourhood.
We’ve only had a small issue with the assistant who sped through the checkin without giving us proper information and wasn’t friendly. But, this is a mikor thing because we enjoyed the stay. Sam and James were awesome to speak to via the Hotels.com chat.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Chris

Great place - great location.

Friends_and_family Family

4/10

Poor

29 May 2026

Bradley

The place was in a state of disrepair. Window blinds were broken, only 1 remote control for 3 televisions total. The dryer function on the washer/dryer would not work, maintenance needed. The kitchen outfit was very spotty, ie. no spatula in the apartment to fry eggs with. Had to phone to get the front door code, was not informed of this necessity when checked-in.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Irene

Nice place

8/10

Excellent

26 Apr 2026

Doris Raquel

Great location however the space was quite small. We had to put all of our luggage in the living room. The bidet hose was leaking and water puddled around the sink and toilet area. Other than that, it was a good place to stay.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Kerry

The location of this place was amazing. However it was hard to find value to what the reality of the apartment was. We had to wait 45 minutes for someone to meet us at check-in despite calling 30 mins before we arrived as instructed. Then the place was still in the process of being cleaned so we dropping off our luggage and walked around. The apartment is in need of some basic maintenence items (drawer in bathroom wont stay closed, sink and showers clog up). The pictures portrayed are probably at least 5 years old and taken right when the updates were done which was disappointing for the price we paid.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Kristen

Location in Kensington was perfect. Listed to accommodate 5 guests. Only accommodated 3 of us comfortably. The couch bed was broken which we communicated to the host. They had no solution. Apartment kitchen and dining table accommodated barely 4 guests not 5. One dining table chair broken. They have a coffee maker but no coffee or filters. No central heating as mentioned. Not stocked with toiletries as promised. Had to request them. Communication with host was not welcomed. Loved London and the neighborhood pub, The Goat!

Family

6/10

Pleasant

01 Apr 2026

Lee

Overall, this was a pleasant enough stay for 2 adults and 1 child.
Unfortunately, there were a number of things that brought my rating down. Firstly, I had booked an 'Elite Apartment with City View' which turned out to be a bottom floor apartment with a view of steps, rubbish bags and the underneath of the pavement of the street outside. We heard anyone and everyone who walked or drove past and had to keep the curtains shut.
It felt like it had no sound proofing at all. We could hear every footstep and conversation of the apartment above, which was not great at 1am with a 9 year old. We could also hear the outside and the apartment that was on the same floor as us. The sofa bed was horrendous, too. We all tried to sleep on it at different times and all struggled.
Communication prior to the stay was great, until we called a half hour before arriving, which we were asked to do but I don't think the lady we spoke to had communicated this to the relevant person as we had to wait at the door. To be fair, we were earlier than check in but had been told we were okay to drop our bags off.
The gentleman who did come to check us in was friendly, efficient and apologetic and I cannot fault him. He allowed us to drop off our bags and gave us the key. Safety did not feel compromised.
It was well connected, near the tube, near attractions and was quiet enough (outside). It was also well decorated and had all the amenities we needed. We feel we didn't quite get what we booked.

10/10

Exceptional

31 Mar 2026

Susannah

Really clean, check in was great, everything we could want was in quick walking distance. We hope to stay here again!

Family_with_children

6/10

Pleasant

29 Mar 2026

Cameron

Pros: Proximity to Tube station and grocery stores, ample hot water
Cons: Unit lacked basic kitchen supplies such as dish cloths or paper towel (bought our own kitchen roll), oven mitt, baking tray, etc. Smell emanating from main bathroom shower drain, sink in other bathroom wouldn't drain, lid to garbage can was broken, ants crawling around the unit, and no city view as advertised (we ended up on the basement floor),. Host did respond to some of our concerns but overall, we felt we did not get our monies worth for this stay.

Family_with_children

10/10

Exceptional

13 Mar 2026

Cristina

I had a very pleasant stay in High Street Kensington. The location was excellent—very walkable with plenty of shops, restaurants, and cafes nearby. The metro station is just a short walk away, making it easy to get around the city and explore different areas. The neighborhood felt safe, lively, and convenient. Overall, a great place to stay, and I would definitely recommend it to anyone visiting

Family

10/10

Exceptional

15 Feb 2026

Alex

Room was spacious, and clean. Staff was helpful.

Partner

8/10

Excellent

08 Jan 2026

Elizabeth

the kitchen was very poorly equiped. We only made coffee and bread for breakfast. Almost no silverware. However, the beds were comfortable. The shower door was off track. The location was fabulous!

Leisure Family

10/10

Exceptional

30 Dec 2025

Ruth Hickman

Yes to everything. I really enjoyed staying there.

Business_and_leisure Self

8/10

Excellent

27 Dec 2025

Paul

Property was great. 2 bathrooms and easily accommodates 2 adults/2 children. Stair access to all floors. Excellent location. Plenty of everything in all directions on foot.

Leisure Family

2/10

Poor

25 Dec 2025

Verified traveler

Our booking was apparently ‘lost’ between Expedia and High Street Apartments and we arrived from the other side of the world to no accommodation- despite receiving an email the day before confirming the booking and welcoming us. We paid in full 5 months earlier. We have not yet received a refund.

6/10

Pleasant

23 Dec 2025

Dung

Dryer didn’t work and the room felt unfinished in that it looked like the remodel wasn’t complete

Leisure Family

8/10

Excellent

05 Dec 2025

catherine

Awesome location, but the rooms were very tight — we couldn’t even fit a luggage inside the bedroom, so we had to keep our things in the living room.”

Leisure Family

10/10

Exceptional

03 Dec 2025

Christopher

I was pleasantly surprised by the location of the apartment. We would book again.

While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue.

In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Tara

Location, location, location! Short walk to tube station and buses into central London. Local shops, including M&S and Whole Foods. Good sized fridge, excellent washer/dryer and dishwasher. Very clean and comfortable beds with good storage. Big TV in living room where you can sign into your Netflix or Prime account to watch movies. Good shower pressure and clean bathroom. Overall great square footage for central London!

8/10

Excellent

26 Oct 2025

Phillip

The location is simply amazing- being right by Kensington Gardens, the underground, multiple grocery stores, and plenty of shopping. While the apartment could benefit from a deep cleaning and some maintenance, it didn’t feel dirty or unsafe at all. It was well appointed with everything you need to make the place your home away from home.

Friends_and_family Family

8/10

Excellent

09 Oct 2025

Jasmine

Very convenient located condo, 24hr store steps away, close to lots of bars and restaurants.
The condo could use some maintenance, the wear is stating to show.

Leisure Friends

8/10

Excellent

08 Oct 2025

Jody

Overall our stay was good. Location is the highlight. Kensington is a central, safe area with good transport links and a great high street. Check in was seamless. The apartment was clean and the linen was good but there are maintenance issues which were clearly not new. Broken shower door, toilet seats, cupboard and vanity drawer. Curtains falling down and lamps missing light globes. Half empty shampoo and body wash containers and no tea/coffee etc. This all needs attention. We didn’t get a courtyard/balcony as advertised but we did get a second bathroom which was a welcomed extra.
TVs in each bedroom were good, as was air con/heating/wifi. No lifts, be prepared to climb stairs.

Leisure Family

10/10

Exceptional

28 Sep 2025

Rajesh

Fantastic property, safe and quiet, close to attractions and tube, nice dinner and night spots nearby. Loved it!!!

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

giovanni

We loved the apartment and the proximity to parks, museums, shops, the tube and restaurants. Clean and modern but some furniture would need improvement. Overall a very nice place to stay for few days.

10/10

Exceptional

16 Sep 2025

Ajaz

Great place to stay, located right next door to the Iranian embassy so there was lots of security! Apartment was clean with high ceilings and lots of space. Very new bathroom and style. Some plugs didn’t work but we just used the others. Everything else was amazing!

Leisure Friends

10/10

Exceptional

07 Sep 2025

Marcie

Such a great stay! The WiFi, AC, washing machine were such a great benefit. The family had plenty of space and did not feel cramped. Would stay again!

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

Laura

Great location and with an embassy next door there was a 24x7 discreet police presence making it feel very safe. I would recommend and stay there again

10/10

Exceptional

21 Aug 2025

Katie

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out.
It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal.
Overall, it was a really lovely stay. The air conditioning was very nice.

Leisure Family

6/10

Pleasant

17 Aug 2025

Maya

Nice location but apartment not the best

The furniture Is old and dirty. The floor is all scratched. People staying on top of us were running and moving furniture for a whole night. Could not sleep. Lift was broken. Had to take up all our luggage through the stairs

Friends_and_family Family

6/10

Pleasant

06 Aug 2025

Karen

Maintenance not a priority

This was in a great location convenient to tube and shopping/dining. Because there is a consulate office/residence next door it has police present 24 hours outside.
The apartment was spacious (bathrooms small as typical of urban areas in London). Maintenance of the building didn’t seem a priority so don’t necessarily expect the laundry amenities or showers that drain,etc. we ended up having to use a laundromat and it was a bit of a commute since the residences in this neighborhood all have laundry and there aren’t big hotels nearby. I really don’t think I would recommend this specific property just the location. If you do book you may want to mention that you are specifically booking because of laundry or AC amenities. Those were my main requirements other than the area being safe and convenient. We enjoyed our stay in Paris at Hotel Eiffel Turenne and our last night in London at the Standard (very convenient to the Eurostar train station and Londons biggest underground tube station with multiple lines). Don’t be filled by my name, I gave both of those hotels 5 stars 😉

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Benjamin

Great location. Staff was great, even after we lost a set of keys. Unfortunately the dryer function on the dual washer/dryer unit didn’t work and we had to air dry a load. Also ran out of soap in the bathroom on the last day.

Leisure Family

2/10

Poor

01 Aug 2025

Nebil

BAD BAD BAD. Don’t stay at this dirty place unless you want to get bitten by fleas. By day 3, we were covered in itchy bite marks that ruined our trip.

Most things are broken and need to be replaced and they really need to deep clean and fumigate the place.

We complained and while they were responsive, they cleaned it again, the problem didn’t go away (even after ‘deep cleaning’ it was still dusty) and when we asked for a refund, only offered a 5% discount, which is not acceptable imo.

Location is great, but that’s it. I wouldn’t recommend.

Leisure Family_with_children

6/10

Pleasant

17 Jul 2025

MIchael

nice area of town, apartment is limited

Overall the area of London was great and the flat was centrally located. The washing machine didnt dry the clothes and the AC in the unit was very minimal so we had to go purchae fans. Also, they didnt furnish hand towels so we had to go buy them as well. You have to call to have get new towels and they didnt offer a cleanign service so we had to take out trash and clean the unit.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Xin

Great location, very convenient transportation, the apartment is very roomy, perfect for 4 of us

Leisure

10/10

Exceptional

26 Jun 2025

Jillian

A Lovely Place to Stay!

We loved this flat so much. It was very comfortable - beds were cozy, and we loved its close proximity to shops, the tube, and lots of restaurants.

We restocked any items like toilet roll as needed, but loved having a full kitchen and laundry!

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Jason

Really great location! Kensington high street is literally seconds from the doorstep. Nicely appointed appartement. Clean and modern. On the down-side, some of the furniture is a little tired (not the most comfortable sofa etc), kitchen isn’t very well stocked. This wasn’t a big deal for us. We would definitely stay again!

Leisure Partner

10/10

Exceptional

24 Jun 2025

Amy

The communication with the virtual check in was great and any concerns were quickly addressed. Area is walkable close to Kensington station and lots of restaurants and stores within walking distance.

8/10

Excellent

21 Jun 2025

Robert

Great location, beautiful architecture, authentic London experience. On the negative side we got only one key and since apartment was on a fifth floor someone would have to go down the stairs to open the door and climb back to fifth floor without the elevator. Sofa bed is worn out and should be replaced.

Leisure Family

2/10

Poor

20 Jun 2025

noam

DO NOT STAY IN THIS PLACE!

the place had bed-bugs. we had to run away once we found it. the bedrooms are tiny and most bedrooms had a fake window. the apartment is damp, some pictures are probably taken from a different apartment, since it was definitely not what we saw in our apartment. the paint is falling some of the walls. you cant even fit a suitcase in the bedrooms. the \"management\" of the place did not provide us a full refund, even though we immediately informed them of the problems. very disappointing.

Friends_and_family Family

6/10

Pleasant

02 Jun 2025

Connie

I loved the idea of this place! The location is fantastic and the communication and check-in process went very well for us. However, the apartment is in serious need of a thorough cleaning. The living room furniture is filthy, the bathrooms were dirty, there was food under the kitchen table. Some of the cabinets are in need to repair.

Leisure Family

2/10

Poor

02 Jun 2025

Ralph

I was unable to stay at this hotel due to a payment issue. The link the hotel sent was unserviceable and the front desk could not accept payment. Very disappointing! I had to find alternate accommodations at the last minute

Friends_and_family Family

8/10

Excellent

27 May 2025

Cherry

Great location. Nice apartment. Reception is nice but service is a bit slow. Requested for more trash bags (5nights) and light repairs in the middle of our stay but was not taking care even before we leave.

Leisure Friends

4/10

Poor

22 May 2025

Verified traveler

Strange place.

The check in process was terrible. I was waiting for 30 minutes for someone to arrive and check me in even though i had messaged many times about my check in time.

Business

10/10

Exceptional

01 Nov 2020

Gurjit

London Kensington

We stayed in Apartment 8 for two nights over the weekend. The location is great base for a visit to our capital..The apartment is a home from home, you won't be disappointed and surprising quiet considering we are so close to the High St.

Friends_and_family Family

10/10

Exceptional

29 Oct 2020

Verified traveler

Great place to stay in the heart of High Street Kensington.

Friends_and_family Family

8/10

Excellent

15 Mar 2020

DedeB

We loved the location and the staff was really friendly and helpful. The apartment was very nice and clean. We had 2 bedrooms and 2 bathrooms so plenty of space for 3 of us. With a fridge, DW and washer/dryer it was well-equipped. My only suggestion would be to provide a box of tissues and a roll of paper towels. We would definitely stay there again and highly recommend.

Friends_and_family Family

10/10

Exceptional

24 Jan 2020

Verified traveler

I found the property to be very stylish, warm and comfortable. The shower was amazing and the ktchen was well equipped with full appliances. Home from home. I could have easily stayed there for weeks as all my needs would have been met both inside and outside the appartment. A nice touch was the complementary Nespresso coffee and biscuits!

Leisure Self

10/10

Exceptional

20 Dec 2019

Sze Ying

Exceptional service in an excellent location

Location was excellent, just 3 minutes away from shopping street and 5 minutes from underground. Parking under the apartment is not available if one has a car.

We were in apartment 11 which was on the highest floor. Note that the lift only goes up to the floor before that - one would have to walk or carry their luggage up the stairs. The apartment is well equipped - detergents provided for dishwasher and washing machine, coffee machine, kettle. We wished that the beds were slightly bigger. Think it was smaller than standard queen. The couch and carpet were stained but apartment is otherwise clean.

Service was exceptional. As our flight was in the evening and we stored our luggage there, the in charge that day (Merehan) also kindly allowed us to use an available apartment after our check out time to eat our packed meals and use the washroom before we head off to the airport. That was much appreciated as we have young kids with us.

Friends_and_family Family

10/10

Exceptional

10 Dec 2019

Verified traveler

The B’Shan apartments met and in some respects exceeded our expectations.
The location is superb quiet residential area but within a minutes walk of the Kensington High street .
Also would like to mentions and thank the staff on reception who were very helpful and understanding when my son fell ill . We will be returning

Business_and_leisure Family