Name: The Villa Kensington Hotel
Address: 10-11 Ashburn Gardens, London, SW7 4DG, GB

8/10

Excellent

02 Jul 2026

Jacqueline

quite acceptable for a one night stop over

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Michelle

Small rooms but pleasant and clean. Basic but good for the price. Had air con and nice sized shower and small toiletries

Partner

10/10

Exceptional

13 Jun 2026

Juliet

Good location close to the tube station. Comfortable bed, very decent breakfast. A hair dryer would have been nice.

Self

6/10

Pleasant

10 Jun 2026

Jessica

Clean but incredibly small room! I was expecting a small room, this was even smaller. Breakfast was so gross, skipped the 2nd day. The only reason to stay here is the location. 2 blocks from eats and transit.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Michelle

Bed was very hard, stains on the carpet & no hair dryer in the room.

Friends_and_family Friends

2/10

Poor

03 Jun 2026

richard

Rooms far too small. Wouldn’t stay here again .

4/10

Poor

30 May 2026

Julianna

There were ants in the first room they put me in so they switched me to a different one (very nice) except they pestered me to have to switch back to the original room once they “sprayed the room” since the room they had to move me in based on the unsanitary conditions was an “upgrade.” They did not follow through with having me switch back, but the rest of my time in that room was swelteringly hot even with the air conditioner on full blast. I had to wet a towel and lay it on me to cool down enough to sleep.

Self

8/10

Excellent

17 May 2026

Louise

Good value good location would come again

Family

10/10

Exceptional

28 Apr 2026

Atsuko

Very good location and there is a lift!

10/10

Exceptional

20 Apr 2026

Kieran

The room, although a tad small, was very clean and had everything I needed including working air conditioning. Towels and toiletries were provided. Shower was hot but the water pressure could have been a bit higher. Overall, a very pleasant stay and was great value for money considering its' location.

Self

2/10

Poor

05 Apr 2026

Vlassis

We booked the hotel for a short two day stay. As we arrived early in the day we dropped off our bags at the hotel and informed the clerk that we'd be checking in late on that same evening - no issues with this. After a long day and arriving at 23.30 we were allocated a room on the basement floor, located near the staff room, store cupboard and emergency exit door of the premises.

The room was cold and was quite clearly affected by damp as could be seen on the badly stained carpet and the wall damage. There was zero insulation in the window and the heating system was loud but did not help the situation at all, even when set to 26 degrees (which should be boiling). Furthermore, there was a big hole underneath the room door that did not provide reassurance regarding any insulation. The bed linen provided was stained and hairs were also found.

We complained to the staff member on shift who was apologetic and changed the linen for us but could not change our room due to availability - we were told to speak to the manager in the morning.

The next morning the manager didn't seem to fully understand our frustrations and even thought we were complaining about a \"rat incident\" that happened the same night (not reassuring with our door concerns). We were offered a change of room to another floor and complementary breakfast but we opted to leave and booked another hotel.

We're writing this review for awareness more than anything else. We'd not recommend. We have been fully refunded.

Partner

6/10

Pleasant

29 Mar 2026

Danny

We stayed for one night and the location is fantastic — a very short walk to Gloucester Road Underground and easy to reach Kensington High Street and Kensington Gardens, with plenty of amenities nearby.

The room was clean and functional, although quite small and only had space for one bedside table. Unfortunately, we were placed in a basement room between the lift and the breakfast room. The soundproofing was very poor and we were woken early by staff setting up breakfast. Our window also backed onto what seemed to be a generator or air conditioning unit that ran constantly throughout the night.

Breakfast was okay. Overall, we would only recommend staying here if you are in a room away from the basement, as the rest of the hotel may offer a much better experience.

4/10

Poor

26 Mar 2026

Peter

Breakfast was very basic, even for a continental. Bed was rock hard. Pillow was rock hard. Room was air conditioned which is nice. Bathroom was disheveled, with mould behind the shower and toilet, but otherwise clean. Staff were friendly and helpful.

8/10

Excellent

16 Mar 2026

SARATH

yes , shops nearby
air conditioning - NOT GOOD

Self

8/10

Excellent

15 Mar 2026

Barbara

Room was small and basic but clean. Bathroom was clean with good shower. Conveniently placed for underground station.

Partner

2/10

Poor

26 Jan 2026

Ginger

The single room I stayed in was literally a box!
I had two pieces of luggage and I couldn’t move around the room. The carpet was dirty, the mattress was hard, the bathroom was gross. The only thing good was the location.
Never ever again!!!!

Leisure Friends

10/10

Exceptional

08 Jan 2026

Rhonda

Limited choices for breakfast compared to the cost, we were offered fresh cooked eggs when noticed we were unhappy with the selection, which was very much appreciated. The front desk friendly and room and surrounding areas very clean. The location was EXCELLENT for activities and transportation.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Jola

Very helpful and friendly staff. Great breakfast, very clean everywhere in hotel.

Leisure Friends

8/10

Excellent

25 Nov 2025

Lisa

A nice hotel if you’re just looking for a standard room to sleep in before heading out to sightsee during the day. The room was pretty quiet, no traffic noise or anything like that. And it was warm and fairly clean. The bed was a bit uncomfortable but not too bad. And the hotel is really close to the tube station so really handy getting to local theatres and attractions and it’s also close to fast food and coffee shops and grocery stores

Self

10/10

Exceptional

15 Nov 2025

Loris

The staff was friendly and accommodating.

Leisure Family

10/10

Exceptional

13 Nov 2025

DAVID

The room cleanliness, and the pleasant staff

10/10

Exceptional

29 Oct 2025

Mark Wayne

The Staff were great from beginning to end. The room and bathroom were very clean, but a bit worn. The stay was really pleasant!

Self

10/10

Exceptional

28 Oct 2025

Richard

yes!

Leisure Self

6/10

Pleasant

20 Oct 2025

Sally

It was handy for the tube. Clean acc in quiet area

Self

8/10

Excellent

12 Oct 2025

Michael

Excellent staff, room a little tired around the edges but clean

Partner

10/10

Exceptional

10 Oct 2025

RICHARD

the staff was very accommodatng

Leisure Self

10/10

Exceptional

05 Oct 2025

Mary

Nice breakfast, clean rooms, spacious bathroom, quick walk to subway/underground station. Very safe and quiet neighborhood. Excellent service and staff.

Leisure Family

8/10

Excellent

29 Sep 2025

Stevenson

Room was really clean but a little tired. Rules were loose in the bathroom and the shower was held up with sticky tape. The staff were really friendly and professional and the location is great for RAH. Bed was nice and comfy which is the most important thing!!

Partner

8/10

Excellent

14 Sep 2025

Susan

Quiet Location with restaurants and tube station c

Staff friendly. Location was good with a tube station close by. Quiet road with no traffic noise

Partner

8/10

Excellent

17 Aug 2025

Sarah

The rooms are small but clean and adequate and within walking distance of Gloucester Road tube station. Very convenient also for local amenities.

Leisure Self

10/10

Exceptional

09 Aug 2025

Nancy

London

Very nice stay. Everything perfect. Room was comfy. Everything clean and orderly. Staff went above and beyond

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Alastair

Basic room. TV didn’t work. Good location.

2/10

Poor

03 Aug 2025

Ina

They put me in a basement with moldy walls,moths in the room,old carpet and furniture. They said they couldn’t change it due to hotel fully booked. The receptionist was nice though. And the area is amazing. This is the worst room I have ever been by far, for $200!!!. The bathroom was the only renovated thing.

Leisure Self

8/10

Excellent

03 Aug 2025

Bridget

Although the rooms were clean the bathroom sink had a crazed crack in it. The shower was not very powerful. Only one bath towel per person was provided no hand towels.
It would have been nice to have had a full length mirror even if it had been inside on the wardrobe door.
There was no tea/coffee/milk available in the rooms but this could be picked up in reception

Leisure Friends

10/10

Exceptional

28 Jul 2025

Michelle

Loved it all, I left y luggage and enjoyed the walk about the shops. Close to Underground Tube. Lovely neighborhood. Great staff. Modern yet traditional outside.

Leisure Self

6/10

Pleasant

24 Jul 2025

Catherine Lynn

The property is in an excellent location, but a significant upgrade is needed in the standard of decoration to make it suited to the home expectations of contemporary visitors to London.

10/10

Exceptional

16 Jul 2025

Craig

The hotel was very nice and the associates continued to make sure we had everything we needed. The area was clean and so close to everything. I would strongly recommend this hotel

Leisure Family

8/10

Excellent

12 Jul 2025

Brent

Great location at a very reasonable price and helpful staff

6/10

Pleasant

05 Jul 2025

Maria

A bit dowdy and dreary

Reception area was modern and inviting but our room didn't live up to the promise. Dreary room 82 was on the lower ground floor. Small and had a door opening onto a small outside space which was filled with a noisy aircon system for the hotel. The worrying thing was other doors opened into this space, and the internal bolt on our room door was totally inadequate. There was no key operated lock on this door. There was a hair on the duvet cover. The bed was very low and had something broken inside it so that when you turned over there was a noisy clonk. The large wardrobe had only 5 hangers. So much space, so little of it useful. The best thing about the room was the hairdryer. Unlike most it was underpowered and therefore easy to style my short hair. If you've got long hair, you wouldn't like it. Can't comment on breakfast, we bought some cheaper bits from the nearby Waitrose. It was convenient for the Royal Albert Hall, but we wouldn't stay here again.

Partner

10/10

Exceptional

28 Jun 2025

Sam

I loved this place. I was in a single room on 2nd floor and it was quiet, room clean and tidy with a comfy bed and nice bed linen. Shower was great. There was a safe in the wardrobe. Easy to walk to from underground stations. Also a 15 min walk to Natural History Museum, V&A, Royal Albert Hall.

Mainly though the staff at reception were lovely and helpful. I had an issue with a gig ticket and they sorted it for me. I would have missed the event if it hadn't been for them.

Would definitely recommend this place and will stay again.

Leisure Self

8/10

Excellent

13 Jun 2025

Sara

Great stay here. We enjoyed the quietness. We would definitely stay here again!

Leisure Family

6/10

Pleasant

08 Jun 2025

Peter

The property from the outside is very nice. Our room was on the small side and did need up dating.

Leisure

8/10

Excellent

07 Jun 2025

Suzanne

Great location in London

Perfect location for our stay, close to the underground and Hyde Park. Staff were very helpful.

Friends_and_family Family

6/10

Pleasant

29 May 2025

Yeow Nie

Location of hotel was quite convenient as walking distance fm Gloucester St tube station. Reception staff was friendly n helpful to me. The room was awfully small even for Single occupancy with baggage.

10/10

Exceptional

28 May 2025

Stephen

Very nice room and service was good. Nice area and felt safe

Friends_and_family Family

8/10

Excellent

26 May 2025

Ella

Good location!

10/10

Exceptional

20 May 2025

Linda

Excellent location for using the tube to get around. The staff was professional and kind and always willing to help with questions. I would definitely recommend for a reasonable, very good stay.

Leisure Self

10/10

Exceptional

10 May 2025

Katherine

I love the 3 single beds. I was there with my 2 best friends and loved the separate beds. We were able to walk safely to the Tube and loved our local Pub and other eating places. Thank you, 3 American Gals.
We will be back.

10/10

Exceptional

24 Apr 2025

Julio

I loved stay at The Villa Kensington, it was clean, the staff were amazing and prompt. I highly recommend staying and I will stay here again on my next trip.

Leisure Self

6/10

Pleasant

08 Apr 2025

Pei Yen

The water pressure is low and room is small. Given only small bottles of shampoo and body wash, and racks not provided in bathroom to place own toiletries.

Leisure Family

10/10

Exceptional

04 Apr 2025

Timothy

Great location on a quiet street within a close walk to the train station and to great museums, shops, and restaurants!

Business_and_leisure Self

10/10

Exceptional

01 Jan 2025

DEBORAH

Very nice hotel. Incredible staff. Not very centrally located close to \"touristy\" areas, but a 2 minute walk to the tube that connects you to everything. Honestly, i would stay again.

Leisure Family

8/10

Excellent

30 Dec 2024

Amanda Elizabeth May

Lovely friendly staff.Room basic but clean,great price considering its in a lovely part of London.

Leisure Family

8/10

Excellent

15 Dec 2024

TRACY

Very friendly and helpful staff, we arrived early and were able to leave our bags while we went to start exploring. When we checked in our bags had been taken to our room ready for us. Unfortunately the lift was out of order but the staff were very apologetic and gave us complimentary breakfast for the inconvenience.
The room and bathroom were very clean and the room was basic but had everything we needed - we were only really in it to sleep.
It was very convenient for Harrods and the Royal Albert Hall. There are bus and train stops/stations a couple of minutes walk away, so ideally placed but without the constant noise you get when you stay more centrally. I would be happy to stay again in the future.

Leisure Friends

8/10

Excellent

28 Nov 2024

Mark

Helpful staff and excellent breakfast. Also easy access to the underground via Gloucester Road station.

Leisure Self

6/10

Pleasant

03 Nov 2024

Thiago

Great location, rooms need some care and renovation

Leisure Family

4/10

Poor

16 Oct 2024

David

The room was the smallest double room we have ever stayed in, the bathroom door could not be fully opened because the bed was in the way, there was only one bedside cabinet and the room was barely adequate for two people. The bed was clean and comfortable and the breakfast adequate but even for Kensington the value for money was 3:10. will not be staying there again.

Leisure

10/10

Exceptional

12 Oct 2024

georgiana

Staff was extremely accommodating, room clean, very nice breakfast included, but the elevator was under construction and that caused some hassle.

Business_and_leisure Self

8/10

Excellent

09 Oct 2024

wendy

Excellent value hotel for a short stay

Very good hotel for a one night stay. The room was well maintained, with a comfortable bed and was quiet. I slept very well. There was a good shower. Breakfast was fairly basic, but fine and was free of charge because the lift was broken. Overall excellent value

Business Self

6/10

Pleasant

07 Oct 2024

Michael

NA

10/10

Exceptional

06 Oct 2024

Deborah

Lovely Hotel. Happy with everything.

Leisure

8/10

Excellent

03 Oct 2024

Ryan

Fantastic value and great access to locations like the Royal Albert Hall. The rooms do feel a little tired in terms of carpet and furnishings but are completely serviceable. Breakfast was adequate and is enough to set you up for the day with a fairly good choice of both hot and cold options. Located on a v quiet street but with good access to tube etc just a few mins walk away. My one complaint would be a fan or air conditioning in the my room which was running loud constantly with no obvious way to turn it off. Would stay again, great value for a budget option.

Leisure Self

6/10

Pleasant

12 Sep 2024

Julian

My only complaint would be that the single beds were very uncomfortable

4/10

Poor

29 Aug 2024

Emily

No way

Omg....where do I start??? The only reason this place gets a 2 is because the staff is super friendly (except the girl at breakfast this morning). This hotel is in desperate need of a complete overhaul! The walls had cracks and patches, the tile in the bathroom.was cracked, the floor not level and THE LIFT IS BROKEN (under repair). The hotel decides to put this old lady up on the top floor so hiking up 4-5 flights was miserable! They offered a complimentary breakfast for the inconvenience but was not worth the hike up and down 5 flights. The room was tiny, which is okay bye, but the bed was definitely not a \"twin\" - it was like a toddler bed! The Internet didn't work half the time and, again, the saving grace was the employees! Spend the extra $$$ and stay elsewhere

10/10

Exceptional

15 Aug 2024

Jennifer

One night stay

I was in London by myself for one night. As a 50+ female, I felt very safe in the neighborhood and in the hotel. I was able to drop off my bag at 11:30 am and not return until 10:30 pm with no issues. The twin bed was comfortable and the hotel was quiet. Although they are older, I really appreciated the lift and the in-room air conditioning.

10/10

Exceptional

09 Aug 2024

helen

I thought it was nice for what i wanted. I was able to walk to the museums i wanted to see and it is close to the tube station so it was easy to reach other parts of London. There were restaurants close by.

Leisure Self

8/10

Excellent

26 Jul 2024

Michael

Near underground station, Spacious room

Leisure Family

10/10

Exceptional

23 Jul 2024

Mozell Lee

All the staff were exceptionally kind and observant. Love the man with the French accent! Loved everyone else! Coming to my room after a long long day of sightseeing and having my bed made for me was wonderful! Thank you so much!

Leisure Self

8/10

Excellent

14 Jul 2024

Wendy

Near underground, walkable to Royal Albert Hall.

Leisure Partner

8/10

Excellent

13 Jul 2024

Gordon

Excellent location with plenty of amenities near by. Had a single room for 2 nights,Was located on the 3rd floor, there was a lift. Only gripe was the water pressure in shower and the water never really got hot, didn't bother me too much as I do like a cold/luke warm shower.

Leisure

8/10

Excellent

06 Jul 2024

Jonathan

Decent room for single. Good price for Kensington.

8/10

Excellent

05 Jul 2024

Rafael

Staff was great and I love that it had 24 hour staff on hand!

Leisure Self

10/10

Exceptional

05 Jul 2024

Jason

great place, great location, staff is really kind and very clean

Leisure Friends

10/10

Exceptional

30 Jun 2024

Frank G

Helpful staff

The location was great but mostly I appreciated the great service. Nick and other staff helped me with a reservation snafu (my fault) and we're very kind about it.

Friends_and_family Family

8/10

Excellent

30 Jun 2024

Libby

The hotel was perfectly fine but the noise of boy racers in their very loud cars NOT SO MUCH!!

Leisure Friends

6/10

Pleasant

25 Jun 2024

Jonathan

Great location

Great location, room condition a bit tired, but suitable for the price.

Partner

6/10

Pleasant

25 Jun 2024

Roger

Quiet and well situated

Localisation not far from the metro.

Partner

10/10

Exceptional

23 Jun 2024

Pam

This was a gem of a hotel in a very desireable area of London. I felt very cozy in my single bed room that had a lovely renovated bathroom, a kettle and milk, tea and coffee and a TV.

Leisure Self

10/10

Exceptional

19 Jun 2024

Kiri

Great location, friendly staff; enjoyed my stay here, thanks!

Leisure Self

8/10

Excellent

06 Jun 2024

Ian

Perfectly adequate hotel in good location. No frills but clean and good, particularly if using mainly for sleeping. Good location

Leisure Partner

10/10

Exceptional

27 May 2024

lisa

Fantastic host and location!

10/10

Exceptional

14 May 2024

Andrea

Everything was convenient and the couldn’t be more helpful.

6/10

Pleasant

12 May 2024

Zen

Building is old and makes noises while walking in the room. Employers are nice and friendly

10/10

Exceptional

11 May 2024

Jo

Great location, good size twin room (for London!) Clean with friendly staff

Leisure Partner

8/10

Excellent

27 Mar 2024

Paul

Great for Albert Hall Gigs

All good no issues

8/10

Excellent

22 Mar 2024

Ipek

Great!

I was very satisfied with my accomodation here. Location was great, and the room was good. The only thing is, beddings looked like they havent been washed since there were some small hairs on it. Which is actually really important. But other than that everything was fine!

Self

10/10

Exceptional

04 Feb 2024

Michael

All good

Leisure Self

10/10

Exceptional

11 Dec 2023

Andres

Todo muy bien

Leisure Family

4/10

Poor

02 Dec 2023

Claire

Poor rating

Staff was friendly and helpful. Room was very small and clean. I would advise against anyone staying in this room if you weigh more than 150-160 pounds. It is so small that it is hard to get around the bed and bathroom. The bathroom is horrible with so much mold on the walls and tiles. Not clean at all. They have no wash cloths or hand towels available. I would find another hotel in the same area. It was very easy to get around because the Tube access is excellent. We would never stay in The Villa Kensington again.

Partner

8/10

Excellent

13 Nov 2023

STEPHEN

My goldfish eats cheese

I was up for remembrance at the cenotaph. Did the trick for one night

Self

10/10

Exceptional

25 Oct 2023

Susan

Good bargain for London

The room was very clean (small, but fine for the price). Bathroom was spotless, plenty of hot water and good water pressure. All the staff I met were very courteous and helpful.I would stay here again.

Self

10/10

Exceptional

05 Oct 2023

Susan

The Villa Kensington was a great find. The location is very good. It was easy with public transportation to get anywhere. If you are a walker there are many places you can walk to as well.
There are many food options close by as well. From sit down, grab and go, or groceries.
The front desk staff was very good. Everyone I encountered was very nice and friendly, always willing to chat and offer advice. I had a little problem when the rail workers went on strike and I had to get back to Gatwick. The staff was helpful getting me an arranged taxi and carried my luggage out for me at 3:30 a.m.
The area was safe and hotel felt secure. There is a lot of foot traffic with the proximity to the tube station.
My only criticism would be on the bathroom condition. The shower grout needed something, either cleaning or repair.
Overall this hotel is a great value overall. I will definitely be back again.

Self

10/10

Exceptional

21 Sep 2023

Judy

Our room was clean and comfortable. The location was close to transportation, a convenience store and restaurants.

Leisure Friends

10/10

Exceptional

13 Sep 2023

Hendriena E

A Gem in South Kensington

I was nervous to stay here because of mixed reviews but I can honestly say this little boutique hotel is a gem! Conveniently located in South Kensington, close to many wonderful restaurants and pubs, as well as a 2 min. walk to the tube. The area is safe and quiet, yet very close to everything (Harrods is less than 30 min. walk away!). The front desk staff were all very friendly and helpful with lots of local suggestions. I opted not to purchase the breakfast because there is a Sainsbury's across the road--perfect for a quick pastry on the go in the mornings.
I highly recommend this hotel and plan on returning with my family.

Self

2/10

Poor

25 Aug 2023

Paul

SCAM, bait and switch. I reserved a room when I arrived in London, got on the train and arrived at the hotel 45 minutes later. Got our keys, headed up, was grossed out by the terrible smelling and filthy hallway. Opened the door to the room and didn't even bring my luggage into the room. I knew instantly, there was no way in hell I was going to allow my daughter to stay in the stinky filthy room. Room was poorly maintained, dirty and smelled bad. Room was nothing like pictures online and definitely not worth 150 £. Seemed more like a 50 £ flop house. Went immediately to the front desk and told them I was leaving. From time of reservation to leaving was less than one hour, so really didn't prevent them from renting the room to another guest, as they had other empty rooms at the time. Refused to offer refund. Stopped by a couple days later to discuss with manager. I found it odd how nervous the manager was. He was literally shaking. It was obvious this was a SCAM. Be WARNED.

Leisure Family

10/10

Exceptional

05 Aug 2023

Janet

Very friendly staff. Our triple room was quite comfortable.

10/10

Exceptional

05 Aug 2023

Roland

Best budget Hotel

I've been visiting London once or sometimes twice a year for about 35 years and this hotel is the best budget hotel I've stayed in, spotlessly clean, comfortable with friendly efficient staff, well worth a visit for a short stay, ill certainly be back for another stay

10/10

Exceptional

19 Jul 2023

Kathleen

Liked being able to pay daily if I need breakfast. They took cash..Front desk and breakfast staff very nice and helpful.

8/10

Excellent

16 Jul 2023

Caroline

Friendly hotel in a great location

The room itself was nothing special. The decor was a bit tired and unremarkable. Probably the smallest double room I've rented in London. BUT the location is fantastic, and all of the staff are just so genuinely helpful and friendly that it's really no issue that the rooms lack the wow factor. They're clean and comfortable, and who spends too long in their room in London anyway?!
However, very few of the many hotels I've stayed at over the years have made me feel so welcome as here. I would definitely stay here again.

Friends_and_family Friends

4/10

Poor

06 Jul 2023

Cheryl

Disappointing

Property description is wrong - this hotel does not have a guest laundry.
The room was so tiny that the bathroom door could not open properly and there was nowhere to open my suitcase.
The bathroom was very mouldy.

Self