Name: Radisson Blu Hotel, London South Kensington
Address: Cromwell Road, 68-86, London, SW7 5BT, GB

8/10

Excellent

18 Jul 2026

James

Small, clean room fine for a night. Decent Aircon that could be adjusted to a low and quiet setting to keep the room cool overnight. Bathroom was a little compact but very functional. Though we are quite small people. No plug outlets at the bedside is annoying. Didn't use the bar or have food as we had dinner plans in town and the Breakfast cost was £25 per person which is excessive. But all in all, I would stay here again.

Partner

8/10

Excellent

16 Jul 2026

Elizabeth

My family and I stayed here for 6 nights and enjoyed our stay. The location is excellent, and the breakfast was good.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Ivanna

Excellent

8/10

Excellent

15 Jul 2026

Rosemary

I had the cheapest room. It had all I needed,
Peacefulness
A window I could and did open
An excellent shower.
Could do with being refreshed one day.
Reception staff were lovely. Thanks to the gentleman who changed my room to one with a window that opened
Thank you to the kind, lovely other gentleman who helped me early a.m. with hairdryer.
Breakfast Restaurant hostess ladies a bit disorganised, rude and bossy but no big deal. I'd stay here again.

6/10

Pleasant

11 Jul 2026

Katherine

Mixed stay. Check in was a mess - arrived just after check in time to be told room wasn’t ready but would only be 10mins. Half an hour later still waiting so we asked again and told just a few more minutes or maybe 10-15?! We asked which it was and they couldn’t tell us so we decided not to waste any more of our stay and leave our bags instead! Finally got our room only to be given a double not twin even though they’d literally just confirmed a twin room when given the keys?! Room was ok, super comfy beds but sticky bit on bed cover and mugs that weren’t clean. No tv remote we had to ask for one and the wrong toiletries had been put in the wrong place in the bathroom so the sink had shampoo instead of hand soap! Good location for the museums and staff did their best to sort problems but not an overly impressive stay.

Family

10/10

Exceptional

11 Jul 2026

Jayne

Clean, air conditioned room with great facilities, friendly staff, excellent location.

Family

10/10

Exceptional

07 Jul 2026

Andrew

a

6/10

Pleasant

07 Jul 2026

carol

I would stay here again. Location great, staff

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jordan

I had a great stay here. Location is absolutely great for getting around Central London. Staff were very kind and property was super clean and well-kept.

8/10

Excellent

05 Jul 2026

Valerie

Great location for Gloucester Road tube station and good value 😊

Family

8/10

Excellent

03 Jul 2026

Saraf Nawar

This was a great stay for solo travel. Close to tourist locations, tube, and cafes. Solo room was perfect size and clean. However, was slightly disappointed by staff contact as I was unable to get ahold of them in the evening via hotel room phone which is a concern as I needed some assistance.

Self

2/10

Poor

02 Jul 2026

Zi

The room I was given was 32ºC (90ºF) when it was 31C outside. The room was hotter than outside during a heatwave with no working airconditioning. We know this because the engineer they called to fix it (who we waited in the hot room for an hour for) measured it for us. This was not able to be remedied. They then proceeded to give us 3 different alternative rooms with only marginal improvements in temperature. Each of the rooms had different issues on top of the heat including fridges that leaked water, and windows that were missing a handle and will not close. Finally they decided to send me to an alternative location and sent me on a hour and a half taxi ride during rush hour. This is absolutely unacceptable for a 4 star hotel.

10/10

Exceptional

30 Jun 2026

Yvonne

Helpful staff. Aircon. Large comfortable bed. Good range of toiletries including conditioner. Good quality hairdryer but again no mirror at all to dry hair by or check full length. Fridge was useful for drinks and snacks bought from local supermarkets. Great location near tube and buses. Good restaurant - chicken Caesar salad was great- but was disappointed they had no Sunday roast available.

Self

6/10

Pleasant

30 Jun 2026

Ian

We arrived on a very hot day and the air con was not working in the allocated room. We were transferred to another room which was even worse. Then moved into a third room which was much cooler but very small. We stayed in this room for our stay. Staff were ok but the older building and lack of air con was a problem for us on this stay.

Partner

2/10

Poor

29 Jun 2026

Paul

Disappointing service from point of booking. Unhelpful

8/10

Excellent

28 Jun 2026

Lais

The location is top notch, really easy to te t around. Next to the Natural History and Victoria & Albert museums, short walk to Hyde Park, and well connected to public transportation especially to/from Heathrow (picadilly line). The hotel is dated, and during my stay London was in the middle of a heat wave with temperatures ranging from 80 to 100 throughout the day. On my first night, the AC in my room was not working and the staff said that the hotel was fully booked and they would move me to a different room the next day. I had a rough night, needless to say. However, the AC in the second room was working fine! Other guests had the same issue with their rooms and they were given portable fans since there were no rooms available.

Self

8/10

Excellent

28 Jun 2026

Graham

Good hotel, very close to tube for getting around

Self

10/10

Exceptional

25 Jun 2026

Carmen G

Great location and rooms!

Partner

10/10

Exceptional

22 Jun 2026

Susan

Very helpful staff who put me in an upgraded ground floor room.
In the heat in London at the moment, I can’t tell you just how grateful I was for this.
It all worked well.
Clean, quiet room with a nice bathroom and a good shower.
Would recommend and will return.

Self

10/10

Exceptional

21 Jun 2026

GARY

Excellent location with a welcome always at the door. Fab breakfast choices

Self

8/10

Excellent

21 Jun 2026

Robert

Clean rooms and hotel, great location and very friendly and helpful staff. Rooms a little on the small and old side but if you need location over luxury then I'd have no concerns.

Partner

8/10

Excellent

21 Jun 2026

Steve

Great location for Royal Albert Hall and the Museums

Partner

10/10

Exceptional

20 Jun 2026

Caty

Great location close to the royal albert hall and the underground station. Nice and neat and tidy hotel

Partner

4/10

Poor

19 Jun 2026

Guodong

Room is much smaller than expected. Corridors are narrow with turns and stairs. It is noisy outside.

Partner

6/10

Pleasant

14 Jun 2026

Nathan

We stayed in a deluxe room , was surprised to find the room had only a shower and not a bath 😒 Although the rooms are clean , the corridors and room smells old and fusty, leather chairs in dining area are well worn which is okay but tears and holes in the leather and very uncomfortable, breakfast was very nice, with a good variety fresh food. Staff were attentative and nice to approach.

Partner

10/10

Exceptional

14 Jun 2026

ANNE

Lovely hotel in a fantastic location.
My daughter and I really only needed the room only, and it was everything we needed.
Would certainly book again!

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Brent

In need of a refresh. Everything is very worn. Staff was great. Very kind and helpful.

Family_with_children

8/10

Excellent

11 Jun 2026

Paul

Great location a minute away from Gloucester Road tube station, good location for the museums and Albert Hall within walking distance. Our room was very clean. Breakfast was a bit disappointing but staff were really pleasant. The lady greeting us for breakfast was lovely think her name was Cecilia and thank you to Lilita on Reception who sorted out issues with breakfast. Would recommend overall.

Partner

10/10

Exceptional

11 Jun 2026

RAHEEMA

Perfectly located to everything we needed on our trip. The on-site restaurant was great. Right around the corner are restaurants, convenience & grocery stores, a French cafe with delicious pastries and coffee, an information desk etc. The Tube station is within 1-2min of walking and taxis can pick you up right outside of the hotel. A block or two away there are amazing free museums and shopping. The staff were friendly. I’d definitely stay here again.

Family

8/10

Excellent

09 Jun 2026

Neil

Great location, easy to check in and out. Bit of a trek to my room was the only problem

Self

10/10

Exceptional

08 Jun 2026

Randall

The Radisson Blu is a conveniently located hotel in South Kensington. It’s steps away from a tube station and a few blocks from Hyde Park. The hotel is what you would expect from a Radisson with big, clean rooms with king sized beds with a great bar and breakfast areas. The property has charm as it is in a heritage building that matches the neighborhood aesthetic.

Partner

4/10

Poor

07 Jun 2026

Kizito

My room was not cleaned, bed sheets dirty. They literally put me in the basement that looked like a dungeon, no windows

Self

10/10

Exceptional

07 Jun 2026

Yvonne

Very comfortable double bed in the single room. Lots of nice touches like a proper Nespresso machine and full sized hairdryer but silly mistakes in room layout meant I had to put the coffee machine on the floor as there was not socket nearby and I had to unplug the tv for the hairdryer to be anywhere near a mirror. Aircon worked and was useful as windows were sealed.

Self

10/10

Exceptional

07 Jun 2026

Andrea

Brilliant, very happy with stay

Partner

6/10

Pleasant

07 Jun 2026

peter

Nice hotel nice staff ok location very small room and lift broken so had to climb stairs to the top floor which whilst not a problem could be for some

Self

10/10

Exceptional

07 Jun 2026

James

My third stay at property……great location,
Clean rooms and helpful staff

Business

10/10

Exceptional

02 Jun 2026

Fionnuala

Breakfast selection excellent. Staff very helpful and attentive.

Friends

8/10

Excellent

02 Jun 2026

Joseph

Very old building. Should be an embarrassment to Radisson.
Run down rooms and common area's. Great location.

Friends

2/10

Poor

02 Jun 2026

judy

The room still smelt of the last guest

8/10

Excellent

02 Jun 2026

Eva

Nice well situated hotel. Very pleasant friendly staff. Nice room but very small bathroom.

Partner

10/10

Exceptional

01 Jun 2026

Chiedozie

Adití and Edisoro were helpful in changing my room to better one.

Self

6/10

Pleasant

01 Jun 2026

Olivia

Staff were accommodating, room was ok but very dated and the maintenance seems quite slap dash, I would have complained if the room had cost more money.

Nice big towels and large bed.

Horrible sofa, not only was the backing hard wood, but it was also covered in suspicious looking stains. I couldn’t raise this when I noticed as it was too late to change rooms or anything as I had young kids with me. When I raised this at check out I received a partial refund for the room which was welcomed.

I might stay again as the location was very convenient, but only if it’s for the right price.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Jean

Location for museum good but lift very small

Family

10/10

Exceptional

31 May 2026

Lorraine

Extremely pleasant and helpful staff. Couldn't fault them!
There was a large variety of breakfast items, both full English and Continental.
My room was very clean and comfortable.
Would not hesitate to stay there again,!

Friends_and_family Friends

6/10

Pleasant

31 May 2026

allan

No A/C worked in rooms. It was beastly HOT!!! They have to upgrade theirA/C in this climate changing world.

Partner

8/10

Excellent

31 May 2026

Elizabeth

Good value for money stay. Good location. Room nice and clean, good air conditioning. Beds let down by poor quality pillows, which meant getting a good nights sleep was difficult

Friends_and_family Family

10/10

Exceptional

31 May 2026

Alison

Great staff always helpful and smiling. Bath in room needed a scrub as bottom
Was very stained and there was a bad smell in the room 307 when you first walk in each time. Breakfast lovely and staff very helpful

Friends_and_family Family

10/10

Exceptional

31 May 2026

Tracey

I got a single room, which was a great size for one. I'd arrived with a heavy suitcase and they kindly gave me a room on the ground floor.
Staff on the front desk were friendly and helpful. The room was clean, bed comfy and the bathroom was a good size.

Self

6/10

Pleasant

28 May 2026

Martyn

Twin beds requested for a twin room and just 2 beds next to each other. Ac not working when 35c and expected to stay with small fan pushing air around. Finally got a room change after 1 night. Staff reluctant to give anything for inconvenience

Friends_and_family Family

8/10

Excellent

27 May 2026

Jane

Very handily situated near the V&A, Natural History and Science museums, Gloucester Road tube and Hyde Park. Plenty of eateries nearby too. Hotel well run by friendly staff. Great for a short stay.

6/10

Pleasant

27 May 2026

Helen

Hotel is clean. Staff are great. Property s bit tired. I had room 448 and the bed was rock hard, make sure the room you are given is not next to a fire door as it constantly bangs open and closed.
Fabulous breakfast good location for RAH

Self

10/10

Exceptional

25 May 2026

Sivatharmini

Great location, next to the station

Self

8/10

Excellent

25 May 2026

Surya Praveena

Good price for the location

Self

4/10

Poor

25 May 2026

Kaye

Having booked this hotel over others due to the promise of air conditioning I was very disappointed to find our room had no functioning unit.
I raised this the evening we checked in as we left for dinner and was promised it would be fixed and that there was no alternative room available.
When we arrived back the unit was pumping out hot air and had certainly not been fixed. I was then promised a fan in 10 minutes
An hour later no fan had arrived and so I returned for a 3 rd time to complain and only then did I get a fan.
On the many journeys down I encountered others who were less than impressed too and also in a similar situation.
At check out I was only offered an apology and no partial refund which I am still very cross about.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Samuel

Very good

Partner

6/10

Pleasant

24 May 2026

Yunus

The staff were absolutely amazing throughout my stay, especially Cecilia in the morning who was incredibly welcoming and helpful. Unfortunately, the rooms are in need of an upgrade. My room had the heating switched on and I couldn’t turn it off, which made it very uncomfortable on a hot summer evening. There was a fan in the room which helped to an extent, but it was still difficult to get comfortable. I tried opening the window, but the room overlooked huge fans and a chimney, so it wasn’t much better. Luckily, I was only staying for one night.

10/10

Exceptional

22 May 2026

Rosemary

I really enjoyed my stay. There was only one lift working which meant a little wait but it was a minor inconvenience given all the positives

Friends_and_family Friends

4/10

Poor

20 May 2026

Conor

The room was very cramped and its layout was very poor. The TV was up at a height and also at 90 degrees to the bed which meant you could not look straight at the TV from the bed.

I could not bring food back to the room and eat it in comfort. The table and chair combination were very poor.

The cleaning staff were timely however on the last day of servicing they discarded some of my items prematurely.

I injured my neck during my stay due to the ergonomic layout of the room. I won't stay in this hotel again.

Self

10/10

Exceptional

17 May 2026

Lauren

I have a lovely experience at the Radisson Blu in South Kensington. The staff is very friendly and helpful! The breakfast in the morning is lovely, and the room itself, though a bit small, is very clean and updated. The location cannot be bit as you are in a beautiful, desirable neighborhood and within walking or tube distance to everything that you would want to see including Windsor Palace, and also many markets and restaurants nearby. I highly recommend this hotel and location.

Self

8/10

Excellent

17 May 2026

Elizabeth

A very well-located hotel...just over the road from Gloucester Road tube, supermarket, loads of cafes/restaurants nearby, and an easy walk to Hyde Park, Royal Albert Hall, Natural History Museum....decent room with all expected amenities except bedside charging, due to its 'not updated yet' vibe. Bar and restaurant downstairs.

Self

10/10

Exceptional

16 May 2026

Victor H

Absolutely fabulous

6/10

Pleasant

14 May 2026

Kushagra

Bad-
Experience was okayish, not too good for a 4 star hotel
My bad sheet had dirt underneath, the charging point was far away from the bed and there was no kettle/coffee/tea services in the room. Room was also extremely small.

Goods-
Bathroom was clean and big, iron table and iron in good condition, staff very helpful

Overall, I wouldn't call it value for money for a 4 star hotel

Self

6/10

Pleasant

13 May 2026

Teresa

The staff was exceptional, and the breakfast was very good, but the property is very dated. The bathroom was awkward because the tub walls were very high. The hallways and rooms are furnished in dark, depressing colors. The AC unit was located directly above our bed and began to leak condensation on our final day.

Partner

6/10

Pleasant

09 May 2026

Antara

The room was quite dated as was the whole hotel. There was a laundry truck unloading for about two hours in between 2-4 am outside the room in the back alley (rough timings, I wasn't checking the clock in the middle of the night). It interrupted my sleep for a while. When I mentioned it to the receptionist in the morning he apologised but didn't seem too bothered. There is one thing I want from a hotel and it's a good night's sleep.

Self

6/10

Pleasant

08 May 2026

Neil

Needs an upgrade, showing its age. Good location, friendly staff

Self

10/10

Exceptional

08 May 2026

Richard

Room was clean enough staff were good and friendly breakfast was ok . Well stocked bar and a good cocktail barman.

Self

8/10

Excellent

07 May 2026

Christina

Though the hotel is a bit dated, it is conveniently located within a short walk of Gloucester Road Station, the Natural History Museum, and the Victoria and Albert Museum. The breakfast buffet is great, and the staff are very friendly.

Self

8/10

Excellent

07 May 2026

Lynette

Really good quality breakfast options. Room had everything we needed though could do with a little freshen up. Great location.

Partner

10/10

Exceptional

06 May 2026

Velayuthan

Excellent property, location and service. Highly recommend

Self

10/10

Exceptional

06 May 2026

Andrew

Nice room, friendly and efficient staff, good restaurant.

Self

8/10

Excellent

05 May 2026

ATA

room not so clean and small

Family_with_children

4/10

Poor

05 May 2026

Peter

Didn't enjoy, check in process cumbersome, the room they gave me had an uneven slopes floor, bed was sloped at an angle. They did move me to another room.

Self

8/10

Excellent

05 May 2026

MICHAEL

There are stairs to reach reception but no porters available. Otherwise a good hotel in a good location.

Family

8/10

Excellent

04 May 2026

Denys

perfect location near the connecton metro station

10/10

Exceptional

03 May 2026

Simon

Wow stayed here for the first time celebrating my wife’s 40th birthday and the staff were amazing making it the most perfect stay. The hotel is right near South Kensington gardens, Hyde Park and the Royal Albert Hall. The hotel is quite quirky in its design, the room was spacious enough with plenty of storage, the all important bed was nice and comfy and the shower hot and powerful. Breakfast had plenty of options with a lovely cooked verity. Really did enjoy our stay and will definitely be going back. Thank you again to the wonderful staff.

Partner

2/10

Poor

02 May 2026

Luigi

Noisy, noisy, noisy! Had to change rooms as the noise from the nearby elevator and doors closing was annoying! New room was worst than the old room as it was a foot away from a loud closing fire door! Bathrooms are a hazard! A huge slippery high bathtub dominates the bathroom! The best thing about this hotel is the location.

Self

8/10

Excellent

01 May 2026

Amelia

Location good

10/10

Exceptional

30 Apr 2026

Poyraz

Great service

8/10

Excellent

29 Apr 2026

Guy

Excellent location. Room small.

Self

8/10

Excellent

28 Apr 2026

Sam

It's a well located hotel, the room was an okay price. It was a 10 min walk through a lot of winding corridors and lifts to find the room. Not ideal if you have bags. Also, the shower/bath flooded the bathroom each time I used it.

The bed was okay though. Better that I was expecting from a single bed.

Self

10/10

Exceptional

28 Apr 2026

Jeannie

Excellent staff, great location, quiet room (though next to lift) and perfect amenities! Started w/2nites and extended to 4. They even offered to keep one of my bags so I’d be more likely to rebook on my return to London i n 5 days. I tried! Not available because of occupancy and the marathon : )
Please thank them! My new go to hotel ( my husband has worked for four seasons internationally and park Hyatt brand still. )

I know good hotels and people
Thanks

Self

8/10

Excellent

27 Apr 2026

Leslie

Long windy corridors
Food pretty good

Self

10/10

Exceptional

27 Apr 2026

Lori

We had a lovely stay. Everyone was so friendly and welcoming.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Daryl

Dated and ready for refurb

Self

10/10

Exceptional

24 Apr 2026

Mark

Great hotel and near to the tube station. Local restaurants nearby and walkable to museums and the Albert hall. Staff were helpful and the breakfast was good value with plenty of options. The Nespresso machine in the room wa a super bonus 👍😊

Self

6/10

Pleasant

24 Apr 2026

Ryan

Very small hotel room. A little noisy in the evening.
Breakfast was a relatively good selection. Dinner was nice and I was given a 20% off voucher at check-in

4/10

Poor

23 Apr 2026

Abbie

The single room is very small but I expect that in London. The bed, however, was positioned next to the desk so you don’t have free movement. What I was more disappointed by was that it was very hot as the air conditioning was broken (I was told the hotel was full so I couldn’t change rooms and at least kindly given a fan). The window can only be opened on request but did at least offer a nice view of the road. It was very noisy though so not very well insulated sound wise. The staff were ok but not going above and beyond to be honest. Breakfast was fine but certainly not good value for money. Apple juice was fizzy, vegetarian sausages available on request but needed 20 mins, and there was less choice than at a Travelodge to be completely honest. I was disappointed by this hotel for multiple reasons. It did the job I needed to for location and at a reasonable price thanks to a deal but I am sad to say that I couldn’t recommend it. There was an iron, ironing board, mini fridge and hairdryer though which were all appreciated.

Self

6/10

Pleasant

22 Apr 2026

Mylene

The location is great, and the service is good. However, the furniture is quite old. The beds are already deformed, and I can feel the springs. All the lounge chairs and sofas are missing foam. I had to sit in the corner because the seats are too deep and don’t support my bottom or back. The place really needs some updates.

Friends

10/10

Exceptional

22 Apr 2026

Maria

Great historic hotel in a lovely neighborhood of diplomatic missions in South Kensington. Historic & atmospheric lobby, great on-site restaurant for a quick or a proper sitdown meal & a well-stocked bar. Rooms are renovated and, while not spacious, are well-appointed with marble baths, excellent bath products & extras. Staff are super helpful and allowed a complimentary early check-in for a pair of tired travelers at 11 am. Extra blankets were provided promptly, as requested. Highly recommend.

Family

10/10

Exceptional

21 Apr 2026

Sarmila

Amazing stay! Staff are super friendly and property is beautiful!

Self

10/10

Exceptional

21 Apr 2026

Beth

This place isn’t fancy or full of amenities, but it is consistently clean, comfortable, convenient and really good value. I’ve stayed here twice, almost 3 years apart, and it remains a charming option in a busy area full of overpriced hotels. The staff is super friendly and kind. I would stay here again.

10/10

Exceptional

21 Apr 2026

Jeannie

Excellent! Top customer service and convenience!

10/10

Exceptional

21 Apr 2026

Jeannie

Room was well appointed. Loved the large bath tub! Great amenities (shortbread, hot chocolate).
Best was its convenient location to public transport and parks. Staff were all friendly and very helpful!

Self

10/10

Exceptional

20 Apr 2026

Pansee

Very clean room, staff are amazing and very friendly overall very pleasant stay

10/10

Exceptional

20 Apr 2026

Richard

Really friendly staff, clean and tidy room. A bit of a rabbit warren to get to the rooms, but overall lovely hotel

Self

6/10

Pleasant

19 Apr 2026

Althea

The elevator’s were out of service. The hotel needs more staff to help the customers.

Self

6/10

Pleasant

18 Apr 2026

robyn l

This hotel is in a very busy, commercial area, which isn't horrible but can be very noisy at times.
The Underground is right around the corner which is great.
There are a ton of fast food restaurants and a couple very nice restaurants.
As far as the hotel itself.... The staff is extremely helpful!! I mean that, they are great.
Unfortunately, the hotel is lacking in many areas.
We booked online they Expedia and was sent email letting me know that I could inquire about a free upgrade.... When we arrived, I inquired, and was told I was supposed to do that they Expedia.
No such a great start.
We got to our room which was tiny...I mean tiny and hot. They came to look into the air conditioning and we decided to just upgrade.
Back down the stairs and we did the upgrade. I asked them to make sure the air conditioner worked before we moved ourstuff, I was told they would definitely check.
.

10/10

Exceptional

17 Apr 2026

Ashley

Staff was lovely while checking in. Room was cosy but very clean with lots of light.

Self

2/10

Poor

17 Apr 2026

Roisin

After I asked for a quiet room explaining that'd I'd had a 04:00 start and needed a good night sleep for work the next day I was assigned a room just above the delivery entrance where trucks and vans began loading and unloading from 03:00.

Impossible to sleep with all the doors banging, trolleys rattling, engines revving and trucks beeping.

This was allegedly an upgrade, so if this is how they treat their Premium Rewards guests I can't imagine how awful the other rooms must be.

Self

10/10

Exceptional

16 Apr 2026

Beth

The staff here is helpful without being obsequious. The rooms are clean and comfortable. The breakfast selection is worth adding on. Its very good value especially if you want a central location near to museums and Hyde Park.