Name: The Chelsea Harbour Hotel & Spa London
Address: Chelsea Harbour, London, SW10 OXG, GB

10/10

Exceptional

23 Jul 2026

Benjamin

Amazing hotel worth every penny. Comfortable, clean and genuinely has everything. Great local pub Lots road around the corner.

8/10

Excellent

21 Jul 2026

Lillian

Very clean property. Restaurant food was good. Staff went above and beyond for everything. Only problem was water not hot enough in shower.

Family_with_children

8/10

Excellent

21 Jul 2026

Jesper

Nice hotel in fantastic location. Rooms decor is a bit tired. Restaurant and outside terrasse are extremely well located. Breakfast is fine.
Some staff members, like concierges, give very good and timely service. Some staff in reception and especially in restaurant need a lot of training. Kept having to repeat orders.
But the quiet location next to the river and close to Kings Road is stellar.

Partner

10/10

Exceptional

18 Jul 2026

ROSA

Staff was really accommodating and the rooms were clean and spacious

8/10

Excellent

17 Jul 2026

Stanley

Now I have stayed at this hotel a number of times and cannot fault them.

However this time, although booking well in advance, I was not allocated the type of room I requested.

Now I asked for a room on a high floor and away from the lifts, which csn be noisy.

Well my room was on the first floor and only one room away from bank of three lifts. I know this is a minor point, but I have always had no problems in the past and do understand that its a busy time of the year.

Partner

8/10

Excellent

16 Jul 2026

Mavis B

Great hotel. We enjoyed our stay. Wish there was drinking water in the room on arrival even if there was a charge as it’s summer time and it was pretty warm. Everything else was lovely and clean.
The area feels safe and we went for late night walks with no worries whatsoever.

We had access to the pool for a refreshing dip. I had a little fall in the pool shower and lost a nail because it was a little slippery but I’m okay and I’m sure it’ll grow back at some point.

The view from the restaurant is beautiful. We sat outside for lunch there and the service was fab. Food was okay, the good service makes up for it. I will definitely stay again for the vibes and scenery.

Partner

8/10

Excellent

16 Jul 2026

Neil Davidson

We recently stayed at the Chelsea Harbour Hotel and, overall, had a very enjoyable experience.
From the moment we arrived, we were greeted warmly at reception and the check-in process was quick and efficient, which made for a great first impression. The hotel itself was clean throughout, and our room was well maintained, comfortable, and presented to a high standard.
The only downside to our stay was our experience in the restaurant. The service was disappointingly slow, our drinks were forgotten and we had to remind the staff before they eventually arrived. When it came time to pay the bill, it took three attempts and around half an hour to resolve, which unfortunately took the shine off what had otherwise been a pleasant stay.
Despite the restaurant experience, the hotel itself was excellent, and with some improvements to the restaurant service, it would be difficult to fault.

Partner

10/10

Exceptional

16 Jul 2026

mahabad

Veldig fornøyd med oppholdet og personalet! Renhet som er viktigst, var godt ivaretatt. Tommel opp for det meste .

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Emily

Amazing hotel would highly recommend

Self

10/10

Exceptional

13 Jul 2026

Helena

Wonderful hotel

10/10

Exceptional

12 Jul 2026

Adam

This hotel is wonderful. From the staff who greeted us at the reception to check in to the wonderful bar and restaurant. The location is good with regular buses to Earl’s Court and good connections to the city centre via Imperial Wharf overground.
We didn’t have the breakfast but the staff were very helpful!

Partner

10/10

Exceptional

12 Jul 2026

simon

We had a lovely stay here with our family. Our daughter is keen to return! It’s in a lovely location and enjoyed using the Uber boats to arrive close by.

8/10

Excellent

12 Jul 2026

Graham

Room was clean but maybe needed a bit of renovation. Hotel is great with some great views across London. Staff helpful. Food in the restaurant pretty good also.

Partner

8/10

Excellent

12 Jul 2026

Victoria

Hotel was perfect for our trip as we needed to get to clapham early

Friends

10/10

Exceptional

10 Jul 2026

John

Lovely hotel in a really nice tranquil corner of Chelsea. Next to the harbour and the river. Beautiful room, really clean and spacious. Wonderful helpful staff. I can’t wait to stay here again.

Partner

10/10

Exceptional

09 Jul 2026

Simona

My daughter and I had an amazing stay at Chelsea Harbour Hotel during our Wimbledon trip. From the moment we arrived, the staff made us feel so welcome and took great care of us throughout our visit.

The hotel itself was excellent, and having access to the pool and gym was a wonderful bonus after long days at Wimbledon. We also used the in-room dining service several times, and every meal was delicious, fresh, and arrived promptly.

The concierge and front desk were incredibly helpful with arranging taxis, making it easy to get around London without any stress.

Thank you to the entire team for making our Wimbledon experience even more memorable. We would happily stay here again and highly recommend the hotel to anyone visiting London.

Family_with_children

8/10

Excellent

08 Jul 2026

Bilal

Soso

10/10

Exceptional

08 Jul 2026

Luis

Friendly staff, clean and very good smell throughout the whole hotel. Spacious rooms.
Highly recommended for my next visits to London area…

Family

6/10

Pleasant

07 Jul 2026

Ryan

The lady that checked us in was great and all doorman and everything we even gotta upgrade to the penthouse, but the problem was the AC did not work. I had them come look at it and everything was working, but it got up to like 27°C and I had it set on 18°C so it was not a great night sleeping even though we did enjoy the upgrade to the better room

Friends_and_family Family

2/10

Poor

06 Jul 2026

James J

While in London, I left a bag of medicine in the lobby. I called several times tipi the MAIN number and got dumped into voicemai every time! That’s preposterous for a hotel that charges so much and,frankly, sells itself as business friendly. Even the Chelsea football club stays there prior to matches. Even calls to room service are frequently never answered. I e been going there several times a year since the mid-90s. It has slid downhill from a true five star as an original Conrad Hilton property to now a MILLENIUM. MORE DISAPPOINTING EVERY TIME I GO. My medical urgency going to voice mail was the last straw.

10/10

Exceptional

05 Jul 2026

Momina

Brilliant staff and services. It was my first time staying here. Will definitely be visiting again. Very accommodating. I would like to thank the receptionists Esse and Hafsa for the a nice and easy check in and check out service with smiles on their faces. All staff including catering and housekeeping were polite and if I knew their names, I would have mentioned them. Lovely experience.

Friends

8/10

Excellent

29 Jun 2026

Emily

Overall, we had a pleasant stay at The Chelsea Harbour Hotel & Spa. The hotel is beautiful, the rooms are spacious, and the marina setting is peaceful and feels like a nice escape from the busy city. The staff were friendly, and the hotel had the upscale atmosphere we were expecting.

That said, there were a few drawbacks. Check-in took much longer than it should have, especially after a day of traveling. The location is also a bit removed from many of London's main attractions, so expect to spend extra time commuting if sightseeing is your priority.

While the hotel is undeniably nice, it does feel overpriced for what you receive. It's one of those luxury hotels where many extras come with an additional charge, which can make the overall stay feel less of a value than expected.

Despite those minor frustrations, we enjoyed our stay and appreciated the comfortable accommodations and quiet location. If you're looking for a relaxing hotel away from the busiest parts of London and don't mind paying a premium, this is a solid choice.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Lynda

This is a wonderful spot in London if you need to be near Chelsea or Fulham

4/10

Poor

26 Jun 2026

paul

Hotel it self was good great location but unfortunately for me the service in the restaurant let it down.
Food was good but restaurant team poor.

Partner

10/10

Exceptional

25 Jun 2026

Vibeesh

Nice hotel. Stayed with family.

10/10

Exceptional

25 Jun 2026

Claudell

A perfect stay! Definitely recommend d and will come again

10/10

Exceptional

24 Jun 2026

Nuria

My partner and I recently stayed at the Chelsea Harbour Hotel and had a fantastic experience from start to finish. The customer service was excellent, and every member of staff we interacted with was friendly, professional, and attentive.

The hotel was comfortable, well-maintained, and made us feel welcome throughout our stay. What stood out most was the high standard of service and hospitality, which made our visit especially enjoyable.

We thoroughly enjoyed our time here and will definitely be returning in the near future. Highly recommended for anyone looking for a great stay in London.

Partner

10/10

Exceptional

21 Jun 2026

James

Excellent stay all round

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

alan

A lovely Hotel, so relaxing but connected to the ciry, handy for kings road, staff exceptional.

Partner

10/10

Exceptional

20 Jun 2026

Vic

Got this room at a great rate! It’s now double the price! Nice hotel great value, although I wouldn’t want to pay £440 a night, but at £270 I couldn’t fault the place

Friends

10/10

Exceptional

18 Jun 2026

Dinah

Absolutely stunning hotel, very friendly staff. Great location for getting around. We will be re booking for August ❤️😊

Partner

10/10

Exceptional

17 Jun 2026

william

Great hotel

Partner

8/10

Excellent

16 Jun 2026

Kaisa

Clean room, the bathroom was a bit tired. Great pool. Lovely staff.

10/10

Exceptional

13 Jun 2026

Cory

Always love to stay at Chelsea Harbour Hotel 💙

10/10

Exceptional

07 Jun 2026

Jonathan

Great breakfast and great staff

10/10

Exceptional

05 Jun 2026

Dennis

Room was spectacular. Housekeeping did a phenomenal job. The staff at the restaurant were fine but not very on top of drink refills. They also would not let us sit at a table for drinks because it was for “eating only”

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Toni

Lovely hotel but has seen better days. In need of refurbishment. The A/C in our room was very weak & the shower was broken. The room was really spacious & very comfortable bed. Unfortunately our room overlooked the railway line which obviously increased the noise levels. The staff were very friendly & competent. The pool area wasn't particularly clean & the men's steam room wasn't working.

Partner

10/10

Exceptional

01 Jun 2026

Patrick

Fantastic location and service.

Family

2/10

Poor

01 Jun 2026

Chetan

Very Dirty and Nowhere Near 5-Star Standard

We stayed at The Chelsea Harbour Hotel & Spa for two nights, and it was one of the worst hotel experiences we’ve had.

The room was not clean, with visible dust, and there were even pieces of glass on the balcony—very concerning as we were travelling with two young children. The sofa bed was extremely uncomfortable, uneven, and not fit for use.

During our stay, the shower stopped working mid-use, and the air conditioning also didn’t work during one of the hottest weeks in the UK. After threatening to check out, we were moved rooms, but the second room had the same issues—the shower still didn’t work, and the sofa bed was even worse.

The spa was very disappointing and unhygienic. There were no towels available, and we were told to go back to our room to get some, which is unacceptable for a supposed 5-star hotel.

Service was poor throughout. Staff seemed disorganised and inattentive, and requests were not properly handled.

The only positives were the good location and nice breakfast. Overall, this felt closer to a 3-star hotel. I would not return, especially with children.

Family_with_children

8/10

Excellent

31 May 2026

Steve

After an initial problem with the room, the manager offered us an upgrade. One of our fav hotels. Great location over looking the marina and Thames. Looks like restaurant had a refit since we were last there. Swimming pool is excellent although could do with a bit of decorating. Will be going back. Watch out for parking charges at nearby design centre. Cheaper to book than turn up and pay.

Family_with_children

2/10

Poor

29 May 2026

ionela

This is easily the worst hotel we’ve ever stayed in. We had three rooms and none of them had working AC, we booked king beds suites and all the rooms had twin beds pushed together. The heat and the gap in the bed made this worse than a travelodge. On top of this, the design of the rooms is extremely backwards, there’s no space in the room, the bathroom has a weird skinny shape, the shower room opened against the door and could barely move inside the shower. The toilet had a door stop right where your feet are, and overall the staff was not helpful or caring. It was my birthday stay and they ruined it. Oh and there’s building works going on outside so if you’re on any floor between 1-4 you’ll be woken up at 6 am

Friends

10/10

Exceptional

29 May 2026

doreen

All round excellent service

Self

10/10

Exceptional

28 May 2026

Barbaraann

We absolutely loved staying at the hotel our room was out of this world and so was our view the staff could not do enough for us

Partner

6/10

Pleasant

27 May 2026

Ann-Marie

Spa facilities are in need of redecoration. Booked a 3 bed Suite yet they wanted to charge for a third bed.
The security /doorman were lovely- the friendliest of the staff. Cucumbers water in the lobby was good.

Friends

6/10

Pleasant

27 May 2026

Alexandra

Very nice staff and great location and setting, but very tired and in need of renovation. Our room was lively and large but very dated and on the hottest day of the year (May half terms 2026) the aircon was failing. It was barely blowing a breeze so it was a disappointing stay given the price. A shame as the balcony and view were great. My daughter enjoyed the pool but there is no shallow end (all 1.5M) so bear in mind if you’re there with little ones. The food was quite average - breakfast fine but not cooked to order (or we were not offered a menu if there was one). Over all done for one night but would not book again unless they had a big renovation.

Family_with_children

8/10

Excellent

25 May 2026

Neil

check in can take time. breakfast buffet is ok. staff want to please but management pushed for paying extras all the time instead of just allowing signing to room - its something never seen before. mini bars are empty - also very strange for a 5 star hotel

10/10

Exceptional

25 May 2026

Shahin

Enjoyed our stay. Good size rooms and suits.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Melissa

Quite dated in need of an upgrade, not the cleanest and quite basic for the price

Partner

6/10

Pleasant

25 May 2026

Dawn

The hotel we feel is dated. We had to wait over 2hrs to check into our room, which should have been 3pm.. Lots of angry quests when trying to check I. In the evening in the restaurant area the staff were arguing with each other which is not what you want to hear. The young shirt lady at check-in was really helpful and a pleasure to talk to.

Partner

8/10

Excellent

24 May 2026

James

It was really lovely hotel. The booking in process was a little laborious and unfortunately we could not book any treatments in the spa as we were only there for the weekend and that were fully booked. It was a great hotel and we definitely stay again

Partner

10/10

Exceptional

24 May 2026

Lee

Fantastic hotel, suite upgrade at check inn too

Self

8/10

Excellent

23 May 2026

Simone

W had a lovely stay, unfortunately our view wasn’t! We had the noisy trainline. The beds and pillows were hard and the spa is tired but the breakfast was delicious and the view from the restaurant was lovely.

Partner

6/10

Pleasant

22 May 2026

George

The property was tired and in need of an upgrade for the cost it was charging its clients. The tiled floor in one of the lifts was badly cracked. The seat in the toilet of my suite was in need of replacement. The chairs and sofa within the suite had low backs and was very basic and uncomfortable.
The breakfast was self service and the food was not very hot. We requested three members of staff to have more coffee.
Our stay for two nights for two suites including breakfast was pre booked. On checking in and paying the total cost for the two suites I had to pay a deposit of two hundred pounds per suite which was not advertised on the website. This payment I was informed, would be returned to my card within five days after checking out.
No porterage was offered nor provided.
Having checked the website in advance of making a reservation I was disappointed in what was offered for the cost charged.
Very disappointed.

Family

8/10

Excellent

22 May 2026

Marlon

Breakfast was cold when arrived to room.
Also missing cutlery

Partner

2/10

Poor

20 May 2026

Simon

We were extremely disappointed with our experience involving The Chelsea Harbour Hotel & Spa and Expedia. We accidentally booked the wrong date and, when we arrived at the hotel, spent over two hours in the lobby trying to resolve the issue with both hotel staff and Expedia. We were reassured several times that everything would be sorted, notes would be added to the system, and that the funds for the original booking would later be released once we paid for a second stay on the correct date.

Despite following the instructions given to us in good faith and paying again to stay that night, we have since been refused any refund, compensation, or goodwill gesture. The situation caused significant stress at the start of our trip and the communication between the hotel and Expedia felt disorganised and inconsistent throughout.

While the hotel itself is pleasant, our customer service experience was very poor. We feel let down by the lack of accountability and unwillingness to honour what was discussed at reception. Unfortunately, based on this experience, we would not feel confident booking through Expedia again.

Friends

2/10

Poor

18 May 2026

Brooklyn

Not as advertised

10/10

Exceptional

16 May 2026

Matthew

Everything was lovely & great. However the spa area was very dated & tired. Disappointing compared to everything else

Partner

10/10

Exceptional

15 May 2026

Paul

Reception was superb. Aseel was brilliant and so helpful

6/10

Pleasant

13 May 2026

Gareth

I arrived into London on an early flight so went straight to the hotel where I was told my room was ready. Then I was told that if I wanted to check-in I would have to pay an additional £55!
I went to work and returned at 4pm and check-in was an absolute disaster - I was passed between 3 different receptionists. I eventually got to my room at 4.45pm.
Have been using this hotel for almost 20 years and every year the service level declines which is so disappointing!

Business

10/10

Exceptional

10 May 2026

Jamie

Clean, spacious, well appointed room with great bathroom. Quiet and comfortable with nice views. Staff were really friendly and helpful. Good breakfast and bar service. Conveniently located for good shopping, bars and restaurants.

Partner

10/10

Exceptional

07 May 2026

John

Great location. Fantastic facility. Wonderful stay.

10/10

Exceptional

04 May 2026

Nicholas B

Room was clean and updated. Housekeeping came in everyday with fresh towels; added unexpected additional guest and add’l towels & robe provided w/o request. Buffet breakfast was very good, maybe a little pricey if you’re not a big eater

Family

8/10

Excellent

04 May 2026

Alison

The rooms were extremely spacious and clean specifically if you are a family of 3
The only two disappointments were the room was extremely hot possibly a fault with the air conditioning and it was too late to do anything we were very tired but shouldn’t really have to put up with it. It was also my daughters 16th of which i did mention and it would of been nice to get a little treat of some kind

8/10

Excellent

04 May 2026

Douglas

A great place for walking into Chelsea, lovely pool and great bar and restaurant.

We had a lovely time and a great breakfast.

Business

8/10

Excellent

01 May 2026

Kris

The hotel room was large, great value and clean. Most of the staff were lovely and helpful. Apart from one who was quite rude at reception. Room service food was also

6/10

Pleasant

28 Apr 2026

Raman

Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Vanessa

Beautiful hotel, area was very quiet and staff amazing. Close to overground with a handy Tesco express nearby too.
Luxurious hotel. Thank you to Zakia for an upgrade into a suite with a balcony. Much appreciated

Friends

10/10

Exceptional

27 Apr 2026

Katherine

Beautiful hotel one room was ready early, had a little wait for the 2nd room, we upgraded to the balcony suite rooms, it’s cheaper to do this via Expedia than direct with the hotel, which we did not realise
Rooms are top notch, bar and restaurant are lovely, we had lunch and a couple of drinks before getting our room key, not realising you receive a 20% discount on food!! Lunch menu was very good plenty of choices and huge plates. Breakfast was delicious with plenty of choices, would definitely stay here again

Friends

8/10

Excellent

27 Apr 2026

Wendy

Staff were very welcoming.
Unfortunately the air con didn't work and the room was very hot.

Partner

8/10

Excellent

27 Apr 2026

Richard

Nice hotel in location
Bar closes at 1030 so yo can’t get a drink other than on room service after that

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Darren

Although the hotel was nice, the staff were shocking, i parked my car at the hotel for £85 per night, on arrival they took £170 out of my account for 2 nights parking, and also extra for a romantic package i bought, the second day another £170 went out of my account, when questioned they said it was £100 a night they placed as holding on my card, but that worked out at £200 not £170. I quiestioned 2 members of reception who both gave different reasons as to why the payment went out, with one of them trying to cover up what had happenend and the other openly saying they shouldn't have taken the payment twice, it was a mistake, and it wouldn't go back on my account for 3 days. I asked to speak to management and the receptionsist spoke to the manager on the phone, who then told the receptionsist to tell me they were too busy to see me!! I wont be staying here again, much better staff at other hotels in this area.

10/10

Exceptional

26 Apr 2026

Chris

We had a lovely weekend stay at the harbour hotel. Staff could not have been more helpful, friendly and accommodating especially Jack behind the bar and the room staff. Would highly recommend

Partner

10/10

Exceptional

26 Apr 2026

Taniya

We had an excellent stay and would definitely return. The night and day staff were incredibly helpful and kind throughout, and really made us feel welcome. Our room was lovely, and the facilities were great.
We especially enjoyed the views over the harbour. The team also went above and beyond to make our visit even more comfortable, which we really appreciated.
A wonderful experience overall, and we wouldn’t hesitate to come back.

Partner

10/10

Exceptional

26 Apr 2026

Ann

Right from check in, things couldn’t have gone more smoothly. Lovely clean rooms, a great bar & polite & friendly staff.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Helena

Good breakfast

8/10

Excellent

25 Apr 2026

Nicola

Staff were amazing but the property feels dated and in need of a revamp

Self

2/10

Poor

23 Apr 2026

Louis

Terrible staff , they are the worse ever , they exploit and frustrate staff

Self

10/10

Exceptional

23 Apr 2026

Sonya

The room was amazing, though the bathroom had a horrible bad drain smell? The staff were absolutely outstanding and really couldn’t do enough for you! The bar and food were great! The breakfast wasn’t huge, but had a selection of most things, and we did see people had somehow ordered special eggs, not sure how? But that’s clearly doable. All round we would 100% visit again.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Jonathan

Great size room, nice place to stay

Partner

10/10

Exceptional

23 Apr 2026

Nina

A huge thank you to Mohit for upgrading us and for making our stay wonderful!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Roxana

Lovely beautiful hotel, super friendly staff

Partner

10/10

Exceptional

20 Apr 2026

Oghenegare

I didn’t get the breakfast

Self

10/10

Exceptional

20 Apr 2026

Robert

I have stayed previously and think its a lovely hotel.
The whole team were great but special commendation to the lady who served evening dinner she was charming and helpful and also to Aseel on reception (who I think is still training although you wouldn't think so) who dealt with our queries and checkout with great efficiency and follow up - both a credit to your organisation

8/10

Excellent

14 Apr 2026

Jeffery

Staff was great. Room was nice. Only complaint was no a/c because of the time of year.

Family

4/10

Poor

11 Apr 2026

Alan

This is a nice modern hotel with lovely facilities, but badly let down by the technology not working (at least for the suite I was given). Despite turning the air on to the coldest possible setting in both rooms, the suite was incredibly hot. Not possible to open windows as they were locked shut. I got hardly any sleep as a result. The electronically-controlled shower was also hard to keep at any consistent temperature. The suite was huge and lovely but the main thing I really needed was a comfortable sleep

Self

8/10

Excellent

11 Apr 2026

Annaleigh

Excellent hotel, fantastic staff, rooms were beautiful and extremely comfortable. TV didn’t work so well but that didn’t bother us. However found the pool area to be dirty and this really let the hotel and staff down. We went 2 days in a row, early morning, and nothing had improved on the 2nd visit.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Chris

Room was clean and a great size, but dated.

Restaurant dinner was excellent, we had a seafood sharing platter and surf and turf sharer both a real treat. Nicely presented and cooked. Waitress (sorry I didn’t take name to mention, 7pm table of 4 Friday 10/4) was brilliant, really attentive and excellent with our kids (daughter 9 and son 13.) thank you!

Spa was disappointing, dirty floor and toilets, broken lockers. really not what you expect to see in a nice hotel. No jacuzzi either. Spa lift to rooms was out of order so we had to get back into the hotel room from outside and through lobby.

Family_with_children

6/10

Pleasant

10 Apr 2026

David

Clean, friendly, but a little tatty in places. Needs a bit of TLC

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

nigel

Ideal location for us to explore London. Had a great deal through Expedia. Family room was fantastic. Used the pool and the gym.

Family_with_children

6/10

Pleasant

09 Apr 2026

Paul

Good location. Staff very helpful.

8/10

Excellent

09 Apr 2026

Andee

Location was perfect but it was too hot in the hotel room and took 4 attempts to get a fan from reception staff.

10/10

Exceptional

08 Apr 2026

Harris

Fahad excellent service.
Rooms a bit dated now

Partner

10/10

Exceptional

07 Apr 2026

Behnoosh

the staff made me feel truly welcome. The service was exceptional — attentive, professional,

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

steven

A lovely venue which allowed some great trolls around the Kings Road in Fulham as well as easy journeys over to Notting Hill and Kensington. Highly recommend a as staff for great and the bed was super comfortable.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Chetan

Our stay with our 2 kids was compromised because the fold out bed they used was very poor. It was unevan and bumpy. Even after asking the staff to take a look where they suggested adding an additional mattres, they never actually put an extra mattress in. Our stay was too short to make a further complaint. The lockers in the male changing rooms also didnt work and the sauna and steam room are separate for male and female guests so makes it difficult if you want to use the facilities as a family or even as a couple.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jessica

Great hotel and great staff

Family

8/10

Excellent

05 Apr 2026

A

Nice hotel and location, food is very good; staff try but could benefit from some training. Some of the facilities are not aging well so I can see how it can be frustrating.
The suite we had was nice and roomy.
We will return.

Family_with_children

10/10

Exceptional

05 Apr 2026

robert

Very friendly

Friends

10/10

Exceptional

05 Apr 2026

Donna

Great choice of food and drinks.

Family_with_children

10/10

Exceptional

05 Apr 2026

Donna

Yet again another amazing stay at the hotel.
The staff are so friendly and have time for any enquiries or needs.
Will be going back again soon for our 3rd stay.
I can’t recommend the hotel and staff more.

Family_with_children