Name: Sydney House Chelsea
Address: Sydney Street 9 - 11 Chelsea, 43413, London, SW3 6PU, GB

8/10

Excellent

29 Jul 2026

Patrick

Manque de personnel. Très long à se faire servir le déjeuner. 20 minutes pour qu’ils prennent la commande

6/10

Pleasant

23 Jul 2026

Federico

Old and not very clean. Poor amenities and the bathroom is not good

2/10

Poor

11 Jul 2026

James

Convenient location but this is falsely advertised as a 5 star hotel which it most certainty isn’t. Plastic furniture and dusty air con together with tiny lift and lots of stairs are very disappoining

Self

10/10

Exceptional

02 Jul 2026

Mary

Good sized room. Quiet. Comfy bed.

Bathroom was a good size and very clean. We were on 4th floor and there is a small lift which we were grateful to use!

Friendly staff.

Good breakfast and lovely lady serving.

Partner

4/10

Poor

29 Jun 2026

Peter

Room needed more cleaning. Balcony not as per photo - only one chair & overgrown vegetation.
Bath panel very high & a challenge to those with restricted mobility.
The lift does not access the dining room which is in the basement & only accessible via narrow steep stairs - again a challenge to those with restricted mobility.
No extractor fan in small bathroom & meant the mirror was useless after a shower/bath.
The bath did not drain adequately after/ during a shower meaning you were shin deep in dirty water.

Partner

6/10

Pleasant

26 Jun 2026

Imogen

Nice enough hotel in a great location. Clean room with a lovely little balcony, tiny bathroom and small TV. Overall look and feel of the hotel is tired and lacks the charm it used to have many years ago, but is fine as a simple place to stay in a great area. Staff friendly and welcoming.

Partner

8/10

Excellent

16 Jun 2026

Dennis

Perfect location and lovely personal touches.

Self

10/10

Exceptional

11 Jun 2026

Tessa

Small but perfect hotel. Room comfy, staff helpful and breakfast delicious

Friends_and_family Family

10/10

Exceptional

25 May 2026

Jody

Nice place

Friends

10/10

Exceptional

24 May 2026

mary

Great location walkable to south Kensington underground
Daylesford around the block for wonderful organic local food

Family

6/10

Pleasant

12 May 2026

Chris

Conveniently located but tired rooms and en-suite. A little attention/spruce would make a big difference and give a more luxurious feel.

Friends

8/10

Excellent

06 May 2026

Justin

My best stay in London thus far! Slept really well!

4/10

Poor

05 May 2026

Miriam

We booked a twin room and, on arrival, this consisted of two single mattresses on a double bed frame. This was not mentioned in the room description and has been raised as a concern by previous guests, according to staff.

There were areas of peeling plaster and artex on the wall. These areas were brown, as were around plugs for amenities, and also had mould.

The mattress and bedding were comfortable.

The location was very good.

Friends

4/10

Poor

03 May 2026

JB

Was a three star guest house. Would never go there again. Albeit a good location it is a down market stay!

Self

10/10

Exceptional

25 Apr 2026

Mark

well located hotel, extremely helpful staff

Partner

10/10

Exceptional

11 Apr 2026

John

Clean, modern room. Very Friendly staff. Excellent breakfast

10/10

Exceptional

30 Mar 2026

Karl

Excellent welcome from friendly staff. Happy to provide fresh milk for room.
Minor negatives, TV disconnected/no remote, old DVD player abandoned in wardrobe, no wine stocked in bar (gin and beer only)

Partner

10/10

Exceptional

21 Mar 2026

Brendan

Great stay

10/10

Exceptional

03 Mar 2026

Barbara

A wonderful stay… friendly, helpful staff, excellent quiet location and the most comfortable mattress! Close to the tube, museums and wonderful restaurants.

10/10

Exceptional

25 Feb 2026

Maria

room was really clean, staff were friendly and it was really convenient for Royal Brompton Hospital

Partner

4/10

Poor

23 Feb 2026

Ciro

Staff was great and really supportive and extremely helpful.
The problem was the room which was extremely small and in desperate need of maintenance, the room was infested by flies probably due to humidity.
Location was optimal within 5 min walk from South Kensington station and V&A and Natural History museums

Partner

8/10

Excellent

17 Feb 2026

Erin

Good location and friendly staff.

Partner

10/10

Exceptional

12 Feb 2026

Colin

Staff were very helpful and going out of their way to make sure our stay was as pleasant as possible.
The hole hotel was very clean, our room had everything we need to enjoy our stay.

Business_and_leisure Partner

8/10

Excellent

10 Feb 2026

Dana

The hotel is an elegant townhouse in a lovely part of town; there are no end of restaurants and eateries to choose from. The staff go over and above, very helpful and accommodating. The room was clean, cosy and comfortable. Other reviews have commented on the rooms being small which of course they are given the building but it has everything you need. The lighting (for putting on make up) wasn't great but a magnifying mirror (tucked away in the cupboard) is available and the shower wasn't powerful, however these were minor inconveniences. Room service is available around the clock -breakfast was lovely and generous. I will definitely stay again.

Self

10/10

Exceptional

14 Jan 2026

Carole

The room was clean as was the bathroom. The bed was comfortable. We were staying overnight to be on time the next day for a day of appointments at the Royal Brompton Hospital. The staff were very friendly and helpful. The breakfast was great.

Business

6/10

Pleasant

10 Jan 2026

Suzanne

We came back to our room during the afternoon. My husband was showering and I was getting dressed. There was a knock at our door and then that person proceeded to open our door. 2 electricians started walking in- I asked the to wait in the hallway. The staff at the hotel let them into our room without our knowledge or asking if it was ok. The electricians told us they were told the room was vacant- even though our belongings etc were every where. The hotel staff did nothing about this/to help us

Leisure Family

4/10

Poor

31 Dec 2025

Tannis

Three star hotel at most

Leisure

10/10

Exceptional

25 Dec 2025

nathaniel

The staff was great. Very friendly and helpful. Room service was incredible. The breakfast was delicious. We would love to stay there again.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Rodney

Great hotel perfect location for cadogen hall and kings Road
Very clean and lovely staff
Would recommend this little personal hotel

Leisure Partner

10/10

Exceptional

11 Dec 2025

jan

We appreciated the staff who were always willing to make sure we had anything we needed. Haneen was especially kind and helpful throughout our stay.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Gary

Great if needing to be near The Royal Brompton Hospital.
Not always easy to speak with reception when calling by phonea; had to leave a voicemail. But staff were very good and accommodating.

Business Self

10/10

Exceptional

01 Dec 2025

david

Excellent location . Comfortable room.Helpful staff.
We would happily return to this small hotel.

Partner

8/10

Excellent

24 Nov 2025

Chris

Clean room, comfy bed. Receptionist was friendly and helpful. Coffee machine in room was a nice touch.

8/10

Excellent

19 Nov 2025

Simon

Room was very small as was the lift

Partner

10/10

Exceptional

12 Nov 2025

Christina

Staff was very accommodating, bed was very comfortable and the location was perfect. Lots of restaurants and coffee shops nearby

6/10

Pleasant

02 Nov 2025

David

Staff were lovely. Room was small for the price.

Partner

6/10

Pleasant

28 Oct 2025

Sarah

A lot of things in our room didn’t work: the phone, the cord to the blinds which were stuck open, and the towel heater was on full blast with no off switch. The front desk staff were very friendly and helpful, but even they couldn’t figure out how to turn off the towel heater. Otherwise the room was fine and the bed was comfortable. It is a very small space and difficult to move around with 2 suitcases. Overall it didn’t feel worth the price.

Partner

10/10

Exceptional

27 Oct 2025

Yvonne

Very comfortable stay. Staff were very helpful and friendly. Room (with balcony) was lovely, great to sit outside on own private balcony.

Leisure Partner

8/10

Excellent

19 Oct 2025

Siobhan

Great location. Can take direct tube from airport.

10/10

Exceptional

10 Oct 2025

Jennifer

Beautiful, safe area! Just a few blocks to the Tube, several museums. Shopping and restaurants just steps away.

This property is lovely, the bathrooms are large and modern. The bedroom area is on the small side, just beware if you're a couple or person who needs some space. My daughter and I found it cozy and comfortable.

After staying at 2 other hotels in the UK without air conditioning, I was so happy the AC at this hotel was cold I finally had two good nights of rest. Very quiet and well appointed, everything you need is in the room or just a call away.

The building is very secure - this is a good property for a woman who is solo traveling.

Leisure Family

8/10

Excellent

01 Oct 2025

Carlos A

Clean as well, but could better. After the second day the bathroom had not been cleaned and the bed not done well.

Self

8/10

Excellent

26 Sep 2025

Juliana

Clean room, very pleasant staff. Nice quiet location with easy access to restaurants.

Business

10/10

Exceptional

23 Sep 2025

DONALD

Excellent property. Well appointed. Friendly staff. Great location.

10/10

Exceptional

06 Sep 2025

Syed

Clean hotel. Excellent staff.

10/10

Exceptional

21 Aug 2025

John

Great for a stay in central london

Used for one night stay for early business appt. Excellent service
From staff great breakfast choice in central Chelsea, would recommend, great choice of restaurants nearby

Partner

10/10

Exceptional

14 Aug 2025

Caterina

Perfrct

10/10

Exceptional

21 Jul 2025

Jason

The rooftop terrace is the best spot in Chelsea , the staff are very friendly and accommodating

Leisure Partner

8/10

Excellent

17 Jul 2025

Barbara

Helpful staff

10/10

Exceptional

15 Jun 2025

Elizabeth

A part of an extended visit to the UK. This hotel is as advertised. We will be back on future visits.

Partner

4/10

Poor

24 May 2025

Sarah

Five Star Luxury this is not.
Pleasant staff but the whole place is very tired and in need of a serious upgrade to be considered five star or luxurious.
Very poor quality finish on decor that has seen better days.
The bed linen and towels were of good quality but it ends there unfortunately.

Room needed: blackout blinds, a toilet that didn’t make a noise every few seconds to the point my wife described it as torture, a shower that doesn’t decide its own temperature every few seconds, a toilet that isn’t so close to the floor you can hardly get up, sockets which actually allow you boil a kettle safely and a bathroom and a lift (there are five floors!) bigger than something from The Borrowers.

Good location but totally misleading marketing and overpriced for a stay that Premier Inn could beat. I seriously question whether the reviews on other sites are authentic.

Disappointing on what was a special weekend for us. Never again.
Would not recommend.

Partner

10/10

Exceptional

03 May 2025

Ellen

I recently stayed with my husband for our honeymoon at Sydney House. We stayed for 9 nights and had a lovely time. The staff were all so friendly and kind, we loved chatting with them all. Breakfast was a standout - we loved the options. The bed was comfortable, and while space was a little tight this is no different to other London hotels I have stayed in. We definitely agreed we would be back based on this experience!

Leisure Partner

10/10

Exceptional

22 Apr 2025

Danielle

We loved our stay and especially appreciated how kind and helpful the staff was!!! They took such great care of us and went beyond in every way.

Leisure Family

10/10

Exceptional

22 Apr 2025

Cydney

Great location, lovely staff!

Leisure Partner

6/10

Pleasant

21 Apr 2025

Leslie

I have mixed feelings. Our stay was good and the room was clean. However, the room needed an update as things were rather worn (for example, leather seating was uncomfortable and would't stay in place). The bathroom was small and quality was not consistent with a high rating. Finally, the power outlets were unsuited for international travelers. I don't mind local country outlets, but but there was only one usable outlet outside of the bathroom and it didn't meet the needs of two travelers with an average number of devices. In contrast, the breakfast quality was great and the people working at the hotel were friendly and accomodating. In summary, the hotel has some good points, but the facilities are not close to four or five stars.

Leisure Family

6/10

Pleasant

05 Apr 2025

Laurie

Ok - not great. Very small room for a deluxe double. Terrace unusable - chairs unsafe.

Leisure

8/10

Excellent

03 Apr 2025

paul

The property served the purpose of our trip.Very clean,comfy bed and reasonably priced for the area.Bathroom was a bit awkward as toilet was very low to the floor and shower couldn’t be adjusted upwards so had to bend down to was hair. Staff friendly and on call 24hrs.Stairways very narrow so if like my wife your claustrophobic I might think about staying somewhere else if also unable to use the very small lifts!!

6/10

Pleasant

31 Mar 2025

Roger

Cant drink the water

Check in and out was fine, had approached the hotel about my partners birthfsy but received no reply bsck, upon chickin we were asked if there was any special occasion for the stay and they wrote done birthdsy but im still waiting to see why thst was relevant. Cant drink the water on site so a bottle was supplied in the room, whoch wasnt enough for the 2 of us. Room was average size for london and abit tatty but clean enough, location was good, probably wouldn't stay here again. So oversll communication poor, check in and out good, room average, location good.

Partner

4/10

Poor

29 Mar 2025

Robert

Staff were great and the location was amazing with easy access to the Underground and lots of restaurants. Unfortunately, we felt the property was very small and we found the deluxe room to be below standard. Our opinion is that the rating on the property did not match our experience.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Michael

Clean and ideal with very professional, friendly staff . I stayed one night in order to be near the Brompton hospital as I was having a procedure very early the next day . But I would recommend for longer stays if you want to tour London and need a place to crash at night .

Leisure

10/10

Exceptional

23 Mar 2025

Nicola

A hidden gem in Chelsea. Lovely boutique Hotel in a quiet area a short walk from Kensington. Ideal for a weekend in London. Staff were very friendly & helpful. Great value for money.

Leisure Friends

10/10

Exceptional

14 Mar 2025

Martin

Excellent

Had a super time. Central to where wanted to visit, near tube for further destinations. Nice choice of eateries locally.

Partner

10/10

Exceptional

04 Mar 2025

Barbara

We like the small, quiet and friendly atmosphere of Sydney House. It has added so much to our London holiday. This has been our second visit and we hope to return .

Leisure

4/10

Poor

24 Jan 2025

Zoe

Terrible machine type noise kept us awake all night, was assured the manager would contact me to discuss. After sending 2 emails to the hotel, still had no response.

Friends_and_family Friends

6/10

Pleasant

19 Jan 2025

Verified traveler

Hotel is less luxurious than the website promises and rather overpriced. The deluxe double room was tiny and the drainage in the bathroom was dodgy BUT the bed was v comfortable, delicious breakfast cooked to order and lovely staff.

Partner

8/10

Excellent

29 Dec 2024

Francisco Buenrostro

This was an awesome place to stay. If you want to experience London from a local perspective Chelsea is a good area to stay and this hotel did not disappoint. The staff was super friendly. I would stay again.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Lee

Excellent

Amazing
Staff were lovely

Very highly recommended

Friends_and_family Friends

10/10

Exceptional

22 Dec 2024

Claire

Great locstion. Great dtaff . Eouldnt say quite 5 ☆

Leisure Partner

10/10

Exceptional

15 Dec 2024

Candida

Excellent bed and pillows, a duvet each as requested. Coffee machine with milk frother and fresh milk a lovely surprise. Very friendly staff. Shower not the best.

Leisure Partner

10/10

Exceptional

11 Dec 2024

Melanie

Great people and excellent breakfast. Love to stay again. Thank you.

6/10

Pleasant

09 Dec 2024

Paul

Too much noise from room directly above at unsociable hours. Footsteps and creaking floor/bed? could be heard.

Leisure Partner

8/10

Excellent

05 Dec 2024

Claire

Good quality accommodation for the price and location.

10/10

Exceptional

05 Dec 2024

Daniel

Very friendly and very very helpful staff!

Leisure Partner

8/10

Excellent

25 Nov 2024

Erina

Lovely hotel, friendly staff & spotlessly clean.

Leisure

10/10

Exceptional

02 Nov 2024

Luba

Very friendly front desk staff, area is great, safe and convenient. Very clean comfortable rooms.

2/10

Poor

20 Oct 2024

Steve

Terrible experience check in disaster. Booked 4 rooms for my daughters wedding. On arrival the reception staff had no idea on the reservations.
The breakfast on the Sunday morning was a complete disaster waiting almost 50 minutes for a coffee and breakfast arrived after one hour after arriving at the dining room.
We had to constantly remind the waiter for milk for the coffee ,toast while other diners just left the dining room due to the chaos

Leisure Family

10/10

Exceptional

14 Oct 2024

Mrs Kathleen

Clean and comfortable hotel

Very clean, bed comfortable and staff helpful. No hairdryer in room was only disappointment. Will stay there again.

Partner

8/10

Excellent

06 Oct 2024

Martyn

The room was a bit small and we found ourselves having to rearrange chairs to move around. Otherwise very pleasant and convenient.

10/10

Exceptional

30 Sep 2024

Andrew

Really a Delight! Thanks

The front desk folks were great. Very helpful. It’s in a great part of town.
The room was terrific. Thanks!

Business

10/10

Exceptional

23 Sep 2024

suzanne

Coffee machine was goofy

Partner

10/10

Exceptional

10 Sep 2024

Tatiana

Great location

10/10

Exceptional

23 Aug 2024

Edward

Excellent spot

Very clean and well run place near the South Kensington tube. a friendly welcome and service at breakfast was first class. thank you

Self

6/10

Pleasant

23 Aug 2024

Julie

Pleasant but wouldn’t return.

A pleasant stay but overall disappointed. Was expecting more of an upmarket lobby/lounge/bar area - this really missed the mark for me together with the service which was efficient but not warm and friendly. Shower hopeless - ran hot and cold and pressure varied a lot.

8/10

Excellent

20 Aug 2024

Verified traveler

Very pleasant stay

Staff very pleasant & helpful. Hotel clean.Good towels and a comfy bed.
Lift a bit snug can’t be helped old building.
Bad points our toilet seat needed replacing, bulb blown in bathroom, dented bin . But raised this with staff before we left.
Spectacular breakfast, catered for dietary needs easily.
Very pleasant stay.

Partner

10/10

Exceptional

15 Aug 2024

Jessica

Awesome location and wonderful staff! We loved our stay here and will definitely be back!

10/10

Exceptional

15 Aug 2024

T

All the, other than our coffee machine not working. They have is s free coffee to go to make up for it

Business

10/10

Exceptional

11 Aug 2024

Gary

5 STAR

5 STAR

Partner

10/10

Exceptional

27 Jul 2024

Jane

The staff was very helpful. The only problem was the elevator was broken. I would definitely recommend it

Leisure Family

6/10

Pleasant

21 Jul 2024

Shari

Charming Boutique, But...

The staff are kind and very helpful. The area is beautiful and safe, close to restaurants, transportation, etc. However, the elevator was not working the entire time. If you are on floor one, you climb three sets of stairs. The tubs in the bathrooms have steep sides making it difficult to get in and out of the shower, especially for seniors. There were no shower mats, either to steady yourself while showering. Not a place for seniors.

Partner

4/10

Poor

08 Jul 2024

frank

Broken elevator, children’s toilet, leaking shower

10/10

Exceptional

20 Jun 2024

Pauline

Our room with balcony was compact, but very comfortable. It was really enjoyable to sit out on the balcony with a cup of tea and relax after a day’s sightseeing.

The hotel is one of a beautiful row of Georgian flats, within walking distance of the Tube, in a beautiful and safe neighborhood. There were a couple of nice restaurants on the nearby corner. The walk to Battersea Park was well worth it and the stroll along the Thames was really nice and picturesque.

Beautiful, elegant lodgings with very courteous staff. Unfortunately, the lift needed fixing and there could have been a few paint touch ups in the bathroom, but neither took away from a wonderful experience. The breakfast downstairs was equally stellar. My go-to place next time we’re in London.

Leisure Partner

6/10

Pleasant

16 Jun 2024

Mrs N

Staff are so lovely, lift was out of order but nothing staff can do at the weekend.
Did feel flooring in bedroom around bed base and bathroom skirting, corrosion on taps could have been given a good deep clean. Shower absolutely terrible

Friends_and_family Friends

10/10

Exceptional

11 Jun 2024

Pauline

The balcony in our room opened up what was otherwise a small but comfortable space. I enjoyed having my cup of tea there in the evenings, enjoying the fragrance of the flowers on the vine. Room 22, top floor. Highly recommend.

Leisure Partner

10/10

Exceptional

26 May 2024

Debbie

Lovely clean room, staff very friendly & helpful. Great position for us, recommend a stay

Leisure Friends

2/10

Poor

13 May 2024

Robert

TERRIBLE

It was AWFUL!!!!!!!!!!!!
It was a one night stay before flying out, and the water broke so we could not use the shower, toilet, or sink Absolutely miserable.
Also the elevator was broken (this occurred a week before our arrival and they didn’t contact us to let us into); and my eldest daughter who just had hip surgery was forced to walk up four flights of stairs to her room.
The only reason we booked this hotel was because it was highly recommended on your website, which we had happily used in the past.
This was absolutely the worst hotel I have ever stayed in.

Friends_and_family Family

10/10

Exceptional

09 May 2024

Renee

Very quiet and comfortable! Simple luxury, not ostentatious. Friendly and helpful staff. I will recommend to friends.

Leisure Self

10/10

Exceptional

07 May 2024

christine

The staff welcomed us and they were anxious to meet our needs for a comfortable stay. We had an exceptional breakfast served on the balcony adjoining our room. We found the bedding, towels and lighting made our stay feel luxurious.

Leisure Family

10/10

Exceptional

05 May 2024

Kevin Edward

Loved this hotel. Terrific location in Chelsea. Very friendly and helpful staff. The breakfasts served each morning at the hotel were amazing.

Leisure Family

8/10

Excellent

29 Apr 2024

Jacqui

Night before marathon at a lovely hotel

I used the hotel for the London marathon, was a place to sleep more than anything. However I thought this was a lovely hotel, at a very reasonable price given the area of London it was situated. The service was really good and whatever I asked for was no trouble. I would recommend this hotel to anyone and would stay again.

Self

10/10

Exceptional

28 Apr 2024

Verified traveler

One night stay.

Would stay again. Only one niggle, our room was on 4th floor and the lift was out of order. Big plus, the staff were excellent.

Friends_and_family Friends

8/10

Excellent

27 Apr 2024

John