Name: The Franklin London - Starhotels Collezione
Address: Egerton Gardens, 24, London, SW3 2DB, GB

10/10

Exceptional

28 Jul 2026

Li Jun

Lovely stay as always, check in staff were nice and helpful. Breakfast was tasty and they even provided free snacks for my infant baby. Super nice location too, needless to say.

10/10

Exceptional

25 Jul 2026

Zehrid

Great location. Well situated. Breakfast options a bit limited

10/10

Exceptional

24 Jul 2026

George Francis Kichline

The Franklin was amazing. Just came home from a week at the Franklin. From the time we stepped foot in the property the staff could not do enough for us. I would stay at the property again in a heartbeat. Thank you for the wonderful time and hospitality.

10/10

Exceptional

09 Jul 2026

Yihan

It was an amazing stay at the Franklin. The staff were professional, helpful and pleasant to deal with. The location of the hotel is convenient, 5 minutes walk away Knightsbridge and maybe 10 from the museum. I had a great time here with my family.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Aarati

The staff was excellent. Made our stay worth while.

10/10

Exceptional

29 Jun 2026

Patricia

The Franklin is a small luxury boutique hotel set on a charming street steps away from shopping, museums and great restaurants. We were pleasantly surprised and would absolutely return. The check in was the most pleasant and personal check in I have experienced at a any hotel. The staff were beyond helpful and friendly. Such a gem!!! Thank you The Franklin Hotel London ❤️

Family

10/10

Exceptional

29 Jun 2026

Bruce

I love this hotel, I’ve stayed a few times and the proximity to Sloan St is perfection. The staff is very attentive and make you feel genuinely looked after and appreciates my only issue, and it’s a design one is how dark the rooms are. The walls and furnishings are in black and dark gray hues and some rooms have small windows.

Partner

10/10

Exceptional

21 Jun 2026

Isaias S

Staff ever one is polite
Thank you

Family

10/10

Exceptional

15 Jun 2026

Leona

Wonderful boutique hotel in the heart of Kensington. So convenient to many of the top major London amenities, such as Harrods, Harvey Nicks, the Royal Albert Hall and Hyde Park. Spotlessly clean and very tastefully decorated. Friendly staff and wonderful service. Highly recommend. We'll be back. Leona

10/10

Exceptional

13 Jun 2026

Alicia

The hotel is well located and quiet. Walking distance to the V&A Museum and Natural History Museum. The welcome note and treats were a nice touch. The bedside lighting controls were great and loved that it included a digital « do not disturb » light for housekeeping.

All in all, a really wonderful stay. I look forward to staying at the hotel again soon.

Business

10/10

Exceptional

09 Jun 2026

James

The Franklin was such a comfortable and convenient hotel. Perfectly located and very quiet. Staff was terrific. The breakfast room was lovely and the hotel restaurant does a terrific dinner. A real gem.

Business

10/10

Exceptional

09 Jun 2026

Paul

Great hotel.

10/10

Exceptional

09 Jun 2026

Paul

Amazing service. Great hotel. Perfect staff

Family

10/10

Exceptional

09 Jun 2026

Maria

Our favorite hotel in this area! We keep coming back.

Family_with_children

10/10

Exceptional

01 Jun 2026

Ellen Louise

Staff was very helpful. Location near V&A great. Charming Victorian. Buildings with park in the rear which can be viewed over meals.

Self

8/10

Excellent

23 May 2026

Scott

The hotel is beautiful and perfectly situated for visiting the Chelsea Flower Show, Harrods and V&A museum. The room was fantastic and the front of house staff were friendly and very helpful however, the restaurant lets this hotel down. The food took too long to arrive and the staff were not very attentive. They appeared to be under pressure even when the restaurant was not particularly busy. I would have expected a better quality of service from a 5* hotel. I paid for breakfast as part of my booking and was hugely disappointed when it finally arrived. It was either cold or overdone. Quite frankly, it was below par and compares poorly to other 5* hotels that I have stayed in. That said, when I complained to the manager about the service, they were extremely apologetic and adjusted my bill accordingly to compensate. Also, I forewarned the hotel that my wife was celebrating a significant birthday and, whilst I understand that they were not obligated to acknowledge it, a complimentary box of chocolates, bottle of wine or simply a birthday greeting would have been appreciated. I would stay in this hotel again but would consider an alternative dining experience unless, the standard of food and service in the restaurant improves significantly.

Partner

8/10

Excellent

22 May 2026

William

We enjoyed this small hotel and the location was amazing. If you are up for walking it’s a great location (less than 1.5 miles) to most of London’s big attractions including the Chelsea Flower Show. I would have given this a hotel a 5-star, but we found the restaurant staff to be unfriendly and very stressed. We ate 1 dinner and breakfast there and headed out to other restaurants for the following 4 days of our stay. With that said, the food we had was very good. Thank you for a great stay.

Partner

10/10

Exceptional

19 May 2026

Liesl

Gorgeous hotel. Bar and restaurant are stunning. Rooms are nice size

6/10

Pleasant

08 May 2026

stephen

An historic building in a great location, to be sure. But if I have to be honest, it was my worst sleep in 2 weeks of travel. The A/C was ineffective and recurring sounds of police or other emergency vehicles through the night ruined what could have been a very nice stay. We may have been upgraded to a larger room but the bathroom was minuscule and could accommodate one person only. Breakfast was fine but pricey. Would not stay here again.

Partner

10/10

Exceptional

04 May 2026

Vladimiro

Restaurat,very good dishes and services

Friends

6/10

Pleasant

28 Apr 2026

Hema

We chose to stay at The Franklin for our wedding, and despite the friendliness of the staff, there were a few instances where the hotel did not meet expectations.

Firstly, the lack of option to check-in early despite advance notice was somewhat inconvenient, secondly my partner was promised a Prosecco and chocolate board on arrival, but there was no Prosecco. Thirdly, the sound on the floor above us was constant and led us to believe that we were sleeping beneath a hallway with constant footfall. This resulted in an extremely tired bride the next day. None of it felt particularly “luxury” aside from the nice toiletries, but having stayed in many other luxury hotels we will not be returning in a hurry. It’s a shame as they really ought to create memorable experiences for important life events.

Partner

10/10

Exceptional

31 Mar 2026

Peter

Beautiful hotel!!

Partner

10/10

Exceptional

29 Mar 2026

Sherrie

Fantastic chic hotel. Lovely room with everything needed. Friendly staff, super breakfast and perfect location near Hyde Park, Harrods and underground.

8/10

Excellent

27 Mar 2026

Kelly

The bath/shower was not the best. I had to take a video of the shower head, only about 1/3 of the shower jets were operating. I showed the video to the desk staff and asked to have it looked at. Later that day I was told it was addressed but when I turned the shower on only about 1/2 of the shower jets worked. I never had a proper shower and never felt clean.

Self

10/10

Exceptional

16 Mar 2026

Catherine

Elegant, comfortable, with attentive service.

Partner

10/10

Exceptional

08 Mar 2026

Janice

Professional & friendly staff
Great location
Room is clean
Bed B is comfortable

Self

8/10

Excellent

21 Feb 2026

James

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

10/10

Exceptional

10 Feb 2026

Priya

Great service

Leisure Partner

10/10

Exceptional

29 Jan 2026

Alidad

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Business_and_leisure Partner

8/10

Excellent

11 Jan 2026

Lisa

Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.

Partner

8/10

Excellent

04 Jan 2026

Jonathan

Very friendly staff

Partner

10/10

Exceptional

31 Dec 2025

Claire

Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing

Partner

8/10

Excellent

26 Dec 2025

Elizabeth

Fantastic staff

8/10

Excellent

21 Dec 2025

Lynne

Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.

Leisure Family

10/10

Exceptional

19 Oct 2025

Brad

Great staff, great location

Leisure Family

10/10

Exceptional

07 Oct 2025

Jeff

The staff was very helpful and treated us like a royalty.

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Deborah Ruth

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage.
We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received.
As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!

10/10

Exceptional

30 Sep 2025

Debra

Fabulous hotel

Beautiful boutique hotel on a quiet street just steps from the V&A and natural history museums.
Very close to the S. Kensington tube station. High end shopping abounds. Very comfortable rooms and excellent customer service. Would definitely stay again.

Partner

4/10

Poor

29 Sep 2025

Andrew

Over priced and photos on the site did not give a true impression of what we booked.
Bar and mini bar in room extortionate. Restaurant over priced and £30 for breakfast which thought would have been included seeing as I paid nearly £900 for 2 nights this was not included. Additional service charges added for drinking in the in house bar and normal maid service was also an additional service charge was added without asking, which we questioned so these charges were removed. Bedroom was sooo small not even room to put away 2 pieces of luggage. Couldn’t get changed without knocking into something.

Partner

10/10

Exceptional

29 Sep 2025

Laura

The staff was wonderful! Everything was top notch. I would highly recommend this place!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Sonja

Lovely and welcoming staff, beautiful property

10/10

Exceptional

17 Sep 2025

Janice Lorraine

A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us!
One morning there was no hot water. Likely happens as this is a small hotel.
This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Georgina

Wonderful luxury hotel
Gorgeous private garden
Moody interiors
Super quiet

Leisure Self

10/10

Exceptional

09 Sep 2025

Elena

Amazing place

10/10

Exceptional

07 Sep 2025

Kerry

Wonderful place to stay!

Business Self

8/10

Excellent

26 Aug 2025

SYLVIA

Lovely stay

It was fabulous as celebrating my birthday and staff were great and extremely helpful. I would definitely recommend it but be aware there is service on absolutely everything even your stay which is optional but put on your bill. I am very disappointed on being charged for an extra coffee at breakfast when we took the package. We have travelled the world and stayed in many London Hotels and coffee at breakfast is always unlimited. A little petty and unnecessary in my opinion. I would like to say Justina was exceptional.

Partner

10/10

Exceptional

14 Aug 2025

Vincent

Classic Hotel in ideal Location. Rear garden are is an absolute delight.

Leisure Partner

8/10

Excellent

20 Jun 2025

Jennifer

Reception staff more than welcoming and friendly. They went above and beyond.
Great location.

10/10

Exceptional

02 Jun 2025

Jennifer

The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Verified traveler

A truly special experience

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect.

From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable.

The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious.

This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛

Partner

8/10

Excellent

21 May 2025

Michael

We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge

Leisure Family

10/10

Exceptional

14 May 2025

Hannah

A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.

10/10

Exceptional

09 May 2025

Rebecca

The hotel was beautiful and the staff was helpful and kind

Leisure Partner

2/10

Poor

07 May 2025

Sharon

They had private events for three nights where the lobby was packed and very little security. We witnessed a robbery outside the hotel (a suitcase being stolen from a nearby hotel). I found men workers in the women bathroom with no signage on door that they were in there. Ran out of fruit for breakfast

Leisure Family

10/10

Exceptional

05 May 2025

James

Beautiful street and very well appointed hotel

10/10

Exceptional

02 May 2025

Joyceann

The hotel amenities, restaurant, service, location to shops, and museums is a rating of six (in a scale of 1-5)! The restaurant is managed by a Michelin rated chef and his menu is outstanding. The waiting staff (led by Stephanie) is attentive, efficient and friendly, esp. Neusa. The concierge was informative and willing to help in several regards.

Leisure Partner

10/10

Exceptional

23 Apr 2025

ismail

Location,location and location

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

cornelis

nice property

Leisure Partner

10/10

Exceptional

09 Apr 2025

Christine

Fabulous Experience

The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Richard

The hotel is so convenient to great shopping and the park. It is modern and there is a real sense of luxury.

Leisure Partner

2/10

Poor

24 Mar 2025

Mohamood

I wish i could give a 5-star review, but unfortunately, this is not the case. i do not like to be prejudged on the arrival to the hotel. The welcome was awful and rude which left a bitter taste. I wish we left straight away but it was our wedding day and we had an evening party to attend...not ideal scenario. The following day we had a note posted under the door addressed to my name accusing me of smoking because they smelt smoking in the corridor....even though the lovely chap at the door saw me going out for a smoke number of times .This explains me hearing someone near our door couple of times. The housekeeping was very nosey when we asked for coffee and looked inside the room as trying to catch us out. But instead should have been doing her work as a room was far from clean, just looking at the fire alarm which was covered in a layer of dust was enough. And all of this would have been not important if we had great service and felt welcome. Whilst checking out i saw the service given to other customers arriving by different members of staff was totally different to what we received. When I complained, the house manageress was very apologetic and polite and offered to pay for our taxi ride. Which was very kind. But i would not recommend this hotel because it truly left a bad taste and ruined our special day.
Very, very sad

10/10

Exceptional

18 Mar 2025

Dante

The Franklin Hotel London is an absolute gem! Nestled in a quiet Knightsbridge enclave, it exudes elegance and sophistication. The decor is stunning, service impeccable, and the ambiance intimate yet luxurious. Every detail, from the plush rooms to the exquisite dining, is perfection. A true five-star experience—highly recommended!

Leisure Partner

8/10

Excellent

13 Mar 2025

Maria

Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!

10/10

Exceptional

02 Mar 2025

Steven

Fantastic hotel and service

10/10

Exceptional

25 Feb 2025

Han

lovely staffs, home warming welcome

Business Self

10/10

Exceptional

24 Feb 2025

Eric

Had a great time

10/10

Exceptional

20 Feb 2025

tom

Hôtel was nice and staff were also very helpful thank you

Partner

10/10

Exceptional

13 Feb 2025

james

Sensational hotel, International competence and service. My GF and myself have a new favourite in London and this is it. (we are from London)

Business_and_leisure Partner

6/10

Pleasant

27 Jan 2025

Emma

Nice hotel and extremely clean and well located, but air con not working in room - it was like a furnace. So hard to sleep, USB charger also not working so phone didn’t charge.

Leisure Partner

8/10

Excellent

11 Jan 2025

Sara

It was a boutique style hotel , small but quiet .
The only thing I didn’t like was they had us to pay additional fee for extra bed for my 8 years old daughter,but never provided extra bed !!!
I was not happy to pay this fee as we had already prepaid through Expedia for our stay .
The breakfast was OK , it was not a buffet with not mush options .

Leisure Family

8/10

Excellent

03 Jan 2025

Humaira

Nice Small Boutique Hotel, we enjoyed our stay, the property is beautiful but was a lil disappointed with the size of the suite. Location wise its amazing as Harrods and other shopping options are literally on 10 mins walk.

10/10

Exceptional

21 Dec 2024

sepideh

Room was very dark .

Leisure Partner

8/10

Excellent

15 Dec 2024

D

Quaint hotel off the Brompton Rd. Very quiet. Only elected to stay and take meals in London as we thought the price too steep and there were literally hundreds of eating places nearby. Staff extremely courteous and prompt. Room would probably need an upgrade as issues with sink ( reported) and the lighting was too dim for our liking but overall we had an extremely pleasant stay

Partner

10/10

Exceptional

10 Dec 2024

Frank

I have stayed in many high-end hotels, and this was the hotel I felt the most comfortable and the service was impeccable and the food outstanding.

Business_and_leisure Partner

10/10

Exceptional

25 Nov 2024

Scott

Gggg

6/10

Pleasant

01 Nov 2024

Cathy

We got off to a rocky start and finish here. The reception is at a massive table that is really not conducive to dealing with the paperwork for check in. The check in process also seems unnecessarily long and complicated. Our room was quite small, but very nice and the bottle of fizz and chocolates was a nice touch. We had breakfast included with the room, which we had both mornings - the presentation of the little pastries is very beautiful… all seemed well until checkout. Honestly, the staff must already know they’re going to be in an argument, because they are defensive from the outset. We had ZERO incidentals, but I was presented with an £80 settlement figure to pay. When I asked for the details, they were strangely unable to print the bill AND refused to let me see their screen. I demanded a breakdown and they gave me explanations such as ‘room cleaning’ (which was never mentioned at any point) and £2 extra for ordering WATER at breakfast, because evidently water isn’t included (although also never mentioned). It was absolutely the most annoying, frustrating, deliberately misleading experience I have had at a hotel in a very long time. In the end, the woman at reception basically said - we have your card details, so we are charging you and we’ll email you the receipt… WHICH THEY STILL HAVE NOT DONE… from my September stay. It really left a bad taste and `I would absolutely not stay here again.

Business

10/10

Exceptional

04 Oct 2024

Gayle

Superb

We really enjoyed our stay at the Franklin Hotel in London. The room, the service, the staff were all very lovely and top notch. They accomodated our every need and we wanted for nothing. We would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2024

Kelly

Amazing service and furnishings. Top notch stay.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Verified traveler

Wonderful Stay

An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Nevin

Really professional & friendly staff. Wonderful bedroom. Fantastic location!

Leisure Partner

10/10

Exceptional

20 Aug 2024

Taylor

The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.

Leisure Family

10/10

Exceptional

26 Jul 2024

Raul

Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.

Leisure Family

10/10

Exceptional

22 Jul 2024

LINDA

Beautiful rooms, very friendly and helpful staff, great location for South Kensington and Knightsbridge for museums,, Hyde Park, Harrods, and wimbledon

Leisure Family

8/10

Excellent

20 Jul 2024

Andrea

The hotel itself is very nice, clean, the rooms are well appointed. However, our bathroom was disappointingly small considering the type of room we booked. Staff at check-in was very friendly but did not follow through - we were supposed to receive a bottle of Prosecco which did not materialize, the request for late checkout was granted but not communicated to the staff member who was there the next day; breakfast was allegedly extra even so our reservation indicated breakfast was included. Having said that a fantastic staff member took care of us during checkout and rectified the situation.

Leisure Partner

8/10

Excellent

15 Jul 2024

Jill

Location fab

Boutique hotel. On the small side. Location fabulous and employees were exceptional

Friends_and_family Friends

10/10

Exceptional

10 Jul 2024

Lisa

Great service from the day one and the restaurant food was excellent!

Business

8/10

Excellent

05 Jul 2024

Rose

Good location and very clean.

I have mixed feelings about this hotel. The location is amazing, the breakfast is really good, their cleanliness is excellent, but some of their prices I think some of the rooms are not worth it. We paid for junior suite and they gave us a room in the top floor which didn’t have elevator for the last floor and also it felt like attic. Honestly I might go back to this hotel but only if they have good deals with the price I paid wouldn’t go back. But overall a nice and clean hotel with excellent location.

Friends_and_family Family

10/10

Exceptional

04 Jul 2024

Heather

Complete luxury. Amazing

Leisure Self

10/10

Exceptional

26 Jun 2024

Matthew

Amazing stay in Presidential Suite

A great boutique hotel with a chic, old school vibe.
Great bed and nice big room.
A wonderful stay.

Partner

10/10

Exceptional

17 Jun 2024

JENNIFER

Location, quiet rooms, professional staff.

Business Self

8/10

Excellent

10 Jun 2024

John

the hotel is very nice however the public spaces are very small

Leisure Partner

10/10

Exceptional

10 Jun 2024

ann

Beautiful property!

Leisure Self

10/10

Exceptional

05 Jun 2024

Mehran

Our first time staying at this property. Quite a gem. Very happy to have discovered this small boutique luxury hotel. Ver nice hotel and we recommend it to everyone.

Leisure Partner

4/10

Poor

30 May 2024

Mark

Shoddy for a 5 star hotel.

This was supposed to be a 5 star experience in a 5 star hotel. Well, here's what we experienced in our suite.

On arrival in the living room there were two clumps of hair on the floor.

The sink in the bathroom was blocked.

It's difficult to access the shower due to a high bath tub with a wide marble edge to get your leg over. Once in the shower most of the jets were blocked and you could stay dry under it. Water shot out the sides which means that the escaping water ends up on the floor making exiting the bath dangerous.

We had water coming through the light fitting at the top of the stairs.

And finally, I have emailed the hotel manager to report these issues (some were reported to staff whilst we were there) and 2 days later I have not received a response which shows how much they care.

There are positives, the bed, oh my, the best I have probably ever slept in.

The reception staff were so helpful and friendly.

And breakfast was great.

Would I stay here again? No way. I've stayed in better £50 a night B&B's.

Partner

8/10

Excellent

26 May 2024

Elizabeth

A lovely hotel but the darkness was a bit excessive I personally found it too dark and the floor in our bedroom was wooden and incredibly slippery we slipped many times with socks on the lady on reception was very kind and welcoming.

Leisure Partner

10/10

Exceptional

24 May 2024

James

Great property rooms and high touch service

10/10

Exceptional

10 May 2024

Richard

Even though there were hiccups during our stay such as wifi and AC outage and problem with getting a hot shower, the staff were unfailingly polite and helpful. The location is also fantastic. The restaurant has a tasty food and drinks menu -- a hidden gem really.

Leisure Partner

10/10

Exceptional

10 May 2024

Sanjiv

Hotel is having excellent location and ambience plus staff is extremely helpful
Had wonderful stay

Friends_and_family Family

8/10

Excellent

09 May 2024

Kevin

Great location. Decent hotel, but definitely not 5 star. Leaky faucet and drains that didn’t work in the bathroom. Heating/cooling did not work properly

Business Self

10/10

Exceptional

07 Apr 2024

Mathew

Stayed here a few times and always happy with the site

Leisure Family