Cheval Phoenix House

United Kingdom , London
London, Wilbraham Pl, Sloane Street, 1
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50 reviews shown

10/10

Exceptional

09 Mar 2026

Jackie

Great location near Sloane Square and Cadogan Hall. We stayed to visit Royal Albert Hall for a concert, 25 minutes walk away. Amazingly quiet apartment, well furnished and equipped, very comfortable and friendly staff

Partner

10/10

Exceptional

05 Feb 2025

MARIA

A very comfortable stay

We spent three very happy weeks here. Everything is brand new, stylish and very clean. Staff are wonderful and the location cannot be beaten. The only downsides were that our apartment did not have an outlook (just modern buildings across the quiet road) and it’s very expensive, but we would stay again if we found a good rate.

Partner

10/10

Exceptional

23 Sep 2024

Emma

A great property and a credit to the Cheval brand.

Leisure Family

10/10

Exceptional

21 Sep 2022

Kweku

this was a place I used to stay whenever I came to London; haven’t been back in over two years; wasn’t sure what to expect; Service is still excellent and the property still being maintained very well.

Leisure Friends

10/10

Exceptional

09 Feb 2022

Verified traveler

Excellent value

Very good overall for location and excellent value

Business

8/10

Excellent

07 Dec 2021

Verified traveler

Nice apartment, uncomfortable sleep

Amazing location in a fancy part of London, surrounded by high end designer shops on Sloane St. The apartment was very large and spacious with your own kitchen, living space, bathroom, additional toilet room.

The downside was an uncomfortable sleep due to the bed. After booking the room with a ‘large double bed’ I did not expect to be sleeping on two twin beds pushed together. This made for an very disturbed sleep as there were two single mattresses pushed together creating an unconventional divide through the middle of the bed. I woke up with neck and back pain.

Partner

10/10

Exceptional

26 Sep 2021

John

Superb accommodation in Knightsbridge

Superb accommodation in Knightsbridge. Close to all amenities, restaurants, tube stations etc. Everything on hand. Accommodation was perfect in every way.

Partner

10/10

Exceptional

13 Jan 2020

Verified traveler

good

Good

Friends_and_family Friends

4/10

Poor

08 Jan 2020

Allison

Perfectly adequate but overpriced for what you get

The Cheval was ok but, honestly, I thought a little overpriced for what you get. On one of the days, I put the sign out to get my room cleaned and it didn’t happen. That’s ok and all but when you’re paying over 300 pounds per night, that’s not cool. It would have been nice for them to give some sort of discount for that but the staff at the desk couldn’t. Afterwards, the manager offered to give me a discount on my next reservation but I’m not planning on staying there again.

Business

2/10

Poor

16 Nov 2019

Verified traveler

Unimpressed!!

Beware of the billing, they charge your card upfront for the whole stay, not a block, actually charge before they let you see the room. They also actually charge the deposit. On check out they don’t take any extras off your deposit, you pay again and they pay your deposit back sometime in the future. No welcome basket, housekeeping ignored do not disturb sign three days in a row. I patiently reminded them the DND is there for a reason but she continued. Would forget things such as leaving cleaning products behind or leaving the bathroom without t.paper. bathtub shower combo a death trip
In the one bedroom apartments. Carpets shabby. Overall unimpressed but location excellent and linens top quality.

Business

10/10

Exceptional

17 Mar 2019

James

Loved this place and the area

We switched to this hotel after our cheaper first pick was a rathole. This experience at Cheval was first class in every way.

Partner

10/10

Exceptional

21 Oct 2018

kaia

Lovely well-appointed apartment

Comfortable apartment with lovely amenities. Having kitchen with small washer/drier was handy! Friendly helpful service, quiet location. Walking distance to high end shopping, tube/bus access and many restaurant choices. Enjoyed delicious Indian dinner next door at Kahani 2 nights.

10/10

Exceptional

10 Oct 2018

Verified traveler

Best hotel in the area.

Great location. Quiet area. Very clean rooms. Friendly staff. Well equipped. Washing machine, fridge, oven... Etc all available. Dining table for 6 available. Living area for 4.

8/10

Excellent

15 Sep 2018

Verified traveler

Noisy but very neat and new.

A bit noisy in the apartment - street traffic in the mornings. There was was also construction going on in a few of the apartments in the building during the day. Workers would arrive early morning and make a lot of noise on the steps outside of the apartment. Perhaps rear facing apartments are quieter.

10/10

Exceptional

26 May 2018

Verified traveler

Excellent base for visiting London

10/10

Exceptional

12 Dec 2017

Heather

Great stay, well equipped room

Really enjoyed my stay. Comfortable, well equipped room. Staff was very friendly.

10/10

Exceptional

01 Nov 2017

Verified traveler

Excellent - friendly staff - Apartment exactly as described
Convenient and well serviced

8/10

Excellent

17 Jul 2017

Morten

Ok ... good location

Good location ... ok room ... average service

Partner

10/10

Exceptional

11 Jun 2017

Lisa

Great London apartment!

We loved our stay in London and especially appreciated the service provided and the kindness of the staff at Cheval House! The apartment was beautiful and well appointed with everything you could want during your stay. The area is perfect and you can walk to restaurants, shops, grocery stores, and sights. We highly recommend these accommodations.

Partner

10/10

Exceptional

03 Jun 2017

Nicky

Convenient location for town and airport transport, quiet and yet with lots of local amenities and places of interest

10/10

Exceptional

30 May 2017

Verified traveler

Hideaway in Chelsea.

We were upgraded to a maisonette. It was really a posh apartment. Tried to book again but it was taken. Not surprised!

Partner

10/10

Exceptional

11 Feb 2017

Andrew

Great hotel with nicely appointed, clean and comfortable room; friendly and helpful staff; and excellent location. Will definitely come back.

10/10

Exceptional

28 Nov 2016

Gary

Great accommodation, great staff, very welcoming and helpful. Local area was lovely and perfect for what we needed. Would recommend to anyone.

Partner

6/10

Pleasant

22 Nov 2016

Ana Rita

Dissappointed by lack of professionalism

Very disappointed that after I called them a week before and they promised to have my room ready for my early arrival, they did not honor that. I have been a regular for the las three years and my disappointment with their lack of professionalism is so big that I will not go back. While i was there I visited nearby hotels to evaluate or my next stay and there are great options at better prices.

10/10

Exceptional

12 Sep 2016

Ann

Lovely apartment in great location

Apartment was lovely. Clean and homely, perfect for what we were looking for. Just wish we had booked an extra night or two! We were at an event in Hyde Park and this apartment was walking distance from there so was a great location for us. Food provided for breakfast was lovely too, although a small pot of strawberry jam for the croissants would have been perfect!

10/10

Exceptional

16 May 2016

Dermot

Luxury

An incredibly opulent studio-style (on two floors) apartment. We wished that we were staying longer than one night - it was total luxury.

Partner

10/10

Exceptional

07 Mar 2016

Mark

Great Place in a Great Location

Wonderful accommodations in a great location. Very spacious. Good work-out facility in the building. Spacious well-equipped kitchen.

Partner

10/10

Exceptional

12 Feb 2016

Verified traveler

Home away from home in London

We stayed 6 nights at the end of a month long trip to the UK. This is a great base for seeing London. The area felt safe and had several good restaurant options as well as easy access to the subway. The front desk staff was extremely helpful and courteous. We would stay here again and recommend it to anyone wanting a home base in London.

Partner

8/10

Excellent

18 Jan 2016

Verified traveler

Excellent

Most enjoyable. Very professional set up.

Partner

8/10

Excellent

05 Dec 2015

Verified traveler

Privacy

Great place to stay and convenient

10/10

Exceptional

02 Dec 2015

Mike

Classy, convenient, modern

Great service, immaculate, friendly, secure, comfortable room, nice amenities, nespresso coffee, we will be back. Easy walk to upscale stores, all buses, and tube rail station. Quiet street.

10/10

Exceptional

21 Nov 2015

gerard

Outstanding in every way.

Could not find fault with anything relating to this apartment. Outstanding service from arrival to departure. Everything about Cheval Phoenix House is class, it was like a home away from home and by far the best place we stayed during a 5 week European holiday in five countries. Having facilities such as a kitchen, washing machine, coffee maker etc. made living so much easier. The location also made it possible to get to all the marvelous sites around London by tube and sightseeing bus. and for my wife who loves shopping this was also a big bonus. Would thoroughly recommend this apartment and look forward to staying there again when the time comes to return to London in a year or two.

Partner

10/10

Exceptional

06 Sep 2015

Ana Rita

Our home in London

This is our 4th stay! We love the location, rooms, staff and goodies in the room. It is our home in London!

10/10

Exceptional

02 Sep 2015

Verified traveler

Superb apartments in prime location

Excellent access via Sloane Square Tube station, these apartments are the perfect alternative to a hotel stay in London. They are nestled in a quiet area off Sloane Street yet right on the doorstep to London's fashion boutiques as to be accessible by foot. A 15 minute walk to Harrods, Harvey Nichols and Knightsbridge, it is the prime spot for shopping and sightseeing.

Apartments themselves were superbly maintained with high-spec facilities with a fully-fledged kitchen complete with all amenities you would expect. Spacious rooms and clean surroundings make this a home from home. Perfect for families staying for extended periods and business trips for short stays, it is for everyone. Bathroom was immaculate and bedroom very spacious with very comfortable beds. Living area likewise.

The convenience of having a fridge-freezer, dish-washer, washing machine, toaster etc. means you can utilise the room to its potential - cook your own food, buy fresh produce and keep it fresh, wash clothes so there is no need to travel heavy etc.

Very quiet within the building too with no noise emanating from corridors or passageways.

Concierge and reception staff are excellent who will cater to any need or requirement.

Overall, an excellent, hassle-free stay.

10/10

Exceptional

23 May 2015

Michael

Very comfortable and close to underground station

This is a very comfortable hotel. There is everything you need in the room. The kitchen is fully equiped. There is a dishwasher and washer/dryer. Soap powder is supplied. Beds are kings and comfortable, the showers were hot. There is a safe in the room but it is at floor level and hard to get too.

8/10

Excellent

06 May 2015

Amanda

Stay at the Cheval Phoenix

Really enjoyed my stay at the Cheval Phoenix House in Sloane Square. Location was very posh and right off the main square with plenty of transportation options. The staff was very friendly and hospitable and super helpful with all of my needs. There were a few things not properly functioning in my room and the staff was helpful in getting them fixed right away. I'd highly recommend for a longer term stay in London.

4/10

Poor

05 May 2015

Attorney

I had stayed at other Cheval properties and this was quite a let down. There was no parking and the concierge did not have any recommendations regarding this.. The internet was down for a long time and and the only response from concierge was that it was down in all their properties, as though that would solve my problems. Again no help in what we could do. Business travelers depend on the internet so much that it was very disappointing. After we booked for a one bedroom apartment through Expedia, we got a e-mail from the General Manager of the Cheval Residences that we we were assigned a two bedroom apartment. We were excited and we invited some friends to hang our because we thought we had a roomy apartment. I even called them ahead and said that I wanted to extend my stay because I was given a good apartment. When we checked in, we were assigned a studio apartment (not the one bedroom apartment booked on Expedia, nor the 2 bedroom assigned by property management). Overall I was stuck in a small studio apartment with bad internet, lousy shower, and a kitchen door that kept shutting on our face. I would not recommend this property to anyone.

10/10

Exceptional

03 May 2015

Ryan

Corporate Housing off Sloane Square

Stayed for business, great hotel would recommend.

8/10

Excellent

27 Apr 2015

Marina

Perfect location and very nice appartment

Great location, large appartment and perfectly well equipped kitchen.
It even has a washing machine for laundry.
I absolutely recommend Cheval Phoenix for a short stay.

10/10

Exceptional

26 Apr 2015

larry

Cheval/Phoenix--great location and staff

Compact but nicely furnished and efficient apartment/hotel in the perfect location for shopping, museums and the Tube. Only complaint is the ridiculous placement of the safe which is basically on the floor of the bathroom and inaccessible to all but yoga masters,

10/10

Exceptional

19 Apr 2015

Arnie

Sloane Square is lovely

Wonderful small apartment hotel for the same cost as a small hotel room. Great location 2 blocks from the tubes. The area around the hotel is clean one block from the symphony hall and full of shops and restaurants. Nice room with closets and drawers to unpack. Small sitting and dining room and full function kitchen. Staff helpful. Cleaned up every day and quite secure. Could not have done better with our choice. Absolutely superb place to spend a week in London.

Partner

8/10

Excellent

14 Jan 2015

Lori

Great Location

Lovely hotel very close to Sloane Square. Very comfortable bed, bathroom was a bit small but very serviceable. The only issue would be parking during the week. Luckily I was there on the weekend and there is parking for non-residents on a Sunday. But that would drive me crazy during the week. But in general, a lovely hotel.

10/10

Exceptional

13 Jan 2015

Allan

Within 150 metres of the underground Sloan Square

My wife and I wanted a spacious fully equipped unit where we could relax each day after walking for many hours. Few cities have more to offer walkers (perhaps Paris) than London. Our third floor unit, very spacious with 450 sq ft, two washrooms, a full kitchen with a washer/dryer included all the features a traveler could want. Staff was attentive and professional; we were spoiled from arrival to departure. Truly a great find in magnificent London

10/10

Exceptional

12 Dec 2014

Mary

Lovely, Central location

Close to the shopping. Within walking distance of the V&A and very close to the more high end shops.

10/10

Exceptional

07 Dec 2014

Mike

Great Hotel

Great location in very posh neighborhood that is just a short walk to Sloane Square and the tube station. Nice large suite with small kitchen. All the staff were extremely friendly in a \"real\" way (they like their jobs and seemed happy to be there). The only issue was the bed was a lumpy uncomfortable mess on check-in. I called and a new mattress was put in the same day. So kudos for the fix, but I would consider review of mattresses.

10/10

Exceptional

02 Dec 2014

Joanne

GREAT PLACE TO STAY

Great apartment I was stayinh with my daughter who lives in Dubai so used to fantastic hotels and she was very impressed as I was great location and fantastic apartment ver helpfull stakk I will dEFINITELY GO BACK.

Family

10/10

Exceptional

19 Nov 2014

Christine

Perfect Chelsea Stay!

Great location, great space, fabulous welcome basket of goodies! Would definitely recommend to a friend :)

Partner

10/10

Exceptional

28 Sep 2014

Verified traveler

Great serviced apartments in Chelsea area

The Cheval Pheonix House is a great 5 star serviced apartment residence. Great for families, longer term stays, groups, couples, etc.

The location is in a nice quiet area off Salone street in a quiet fashion boutiques/ residential area also convenient and close to public transportation and only a short walk from grocery stores, excellent restaurants, and cafes.

10/10

Exceptional

08 Aug 2014

yasemin

Homely , warm ,clean , modern

Being in the centre in a quiet street with very comfortable bed . Very good quality for sleep and rest for a busy London day .

10/10

Exceptional

29 Jan 2019

Nadia

Excellent

Le cheval Phœnix House est extrêmement bien situé à 2 pas des grands magasins que sont Harvey Nichols et Harrods. L établissement en lui même est simple mais offre tout le confort possible. La cuisine est parfaitement aménagée et la chambre très agréable et cosy.