Name: Jumeirah Lowndes London
Address: 21 Lowndes Street, Belgravia, 21, London, SW1X 9ES, GB

10/10

Exceptional

11 Jul 2026

Susan

Clean and spacious bed room, spotlessly clean bathroom. The hotel was very well maintained. Breakfast was included in our room rate, a good selection in the continental buffet.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Louise

We arrived early and our room was available. Quiet position although opposite the lift but hotel seemed quiet so not an issue. Amenities in the room were excellent and there was a turn down service which was unexpected but a great service. Hotel is well placed for designer shopping and there is a roof top bar just round the corner. Would recommend and certainly would stay again.

Partner

10/10

Exceptional

13 Jun 2026

susana

Everyone is always so friendly and willing to help.
The rooms and the property is beyond clean . Absolutely spotless.
I was very pleased to see a change in the hotel restaurant which is now a French bistro.

This really is a place to call home when you are in London .

Self

10/10

Exceptional

07 Jun 2026

albert

Very nice hotel with very nice staff

Family_with_children

8/10

Excellent

22 May 2026

Jeremy

Note that there is a service charge applied at the property which is not shown on the hotels.com pricing/confirmation. This adds about 5% to the bill.

The property is in an excellent location. Both the public areas and the rooms are modern, well presented and well maintained. Staff are very professional. We were very happy with almost all aspects of our room. A minor complaint would be the shower is over the bath and there is no way of turning it on without getting caught by the initial cold blast of water. There are also no towel rails in the bathroom which result in towels being changed unnecessarily.

Breakfast was included in our deal but it was a strange one ... you can have either the continental OR one of the hot dishes. If you want both then you pay a supplement. Vegan and dairy options could be improved for the continental offering.

Partner

6/10

Pleasant

21 May 2026

Timothy

Extremely disappointed with the breakfast included policy. I could have the continental breakfast or eggs on toast and alike. However, I couldn’t have a bowl of fruit and the scrambled eggs that I ordered. Paid nearly £450 for one night. Never know this degree of penny pinching from a hotel of this apparent quality. Left with a poor taste in my mouth, unfortunately it wasn’t the fruit! Why not charge more on the room cost, than this have this draconian policy at breakfast.

Very poor brand Jumeriah! Suggest you think like a customer……

Partner

8/10

Excellent

10 May 2026

Nadeem

There was a strange smoke like smell in the suite which when I mentioned to staff there wasn’t anything they could as it was coming from the carpets apparently. This made our stay our stay particularly comfortable.

10/10

Exceptional

09 May 2026

Sait

Only breakfast a little bit late service and menü and displayed foods poor

Self

10/10

Exceptional

08 May 2026

Ken

This hotel is superb as are the staff

6/10

Pleasant

07 May 2026

Richard

Be warned. The picture is a complete misrepresentation and this swimming pool, as wonderfully attractive as it is, is NOT in The Lowndes hotel. The pool is in another hotel 300+ mtrs away. Moreover, this fact is not explained either here in the Expedia ad or in the hotel TV screen information, or anywhere else in the hotel, at least not clearly enough. A complete con.

6/10

Pleasant

03 May 2026

Dino

Don’t feature the picture of a pool as the main image for the hotel, if the pool is not in the hotel itself. I booked this hotel due to the fact that it advertised a pool. That was a blatant misrepresentation. While they show pictures of facilities such as the pool and the gym - they are not in the hotel. Guests can walk a block to a different hotel, the Carlton Tower, and use those facilities there. The staff is very nice, no complaints there. The hotel itself is a bit run down, but with decent rooms. Location is great if you want to be in the heart of Knightsbridge and close to Hyde Park.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Maira

All of the staff was amazing!! Loved my time here! I’m so glad I chose to stay at this hotel. The amenities at Carlton were also great. Super accommodating staff.
The only downside is the room is small, beds are small but that is standard I guess in the UK. Also, it was a bit dusty so woke up slightly allergic.
Other than that, great experience.

10/10

Exceptional

08 Apr 2026

Gurpreet

Excellent stay - would definitely stay here again
Great location
Pool in sister hotel (Jumeirah Carlton 1 minute walk)

Family_with_children

8/10

Excellent

21 Mar 2026

Olumbe

Great value for money

Self

10/10

Exceptional

28 Feb 2026

Katherine

Lovely staff. Clean rooms. Excellent location. Only complaint was that there was some street noise/car noise, especially on Friday night.

Self

6/10

Pleasant

26 Dec 2025

Mohamed

Room

Leisure Partner

10/10

Exceptional

24 Nov 2025

Mohannad

Great clean rooms. Great location and courteous staff.

Business_and_leisure Self

10/10

Exceptional

04 Nov 2025

Hashim

Clean room, very friendly and accommodating staff, the lady who cleaned our room on 2 November 2025 deserves recognition for her honesty, I accidentally forgot the safe door completely open, there was US dollars cash and a gold cuff link in it, we came back and there was not a single thing missing. The gentleman originally from Syria went out of his way to help us get directions to our uber driver, etc

Leisure Family

10/10

Exceptional

02 Oct 2025

Yaqoob

Excellent location with friendly staff. The hotel is close to most restaurants and coffee shops. The room was on the first floor, which was a bit noisy, but overall it was a perfect choice.

Business Friends

10/10

Exceptional

01 Oct 2025

Saadia

This is such a beautiful gem in London. The staff are friendly and extremely helpful. The property is well maintained and quaint. It is walking distance to shopping, a plethora of dining options and train station(s). I would highly recommend this property and will be back!

Leisure Self

10/10

Exceptional

21 Sep 2025

Sherin

Excellent

Leisure Family

10/10

Exceptional

21 Sep 2025

Sherin

Everything is wonderful about the property but the in room dining after 10pm is extremely limited

Leisure Family

8/10

Excellent

09 Jul 2025

Stuart

THE HOTEL WOULD HAVE GOT A 5 STAR RATING EXCEPT FOR THE BREAKFAST. THE CONTINENTAL PART OF IT WAS REASONABLY GOOD, BUT THE HOT FOOD WAS QUITE POOR. WE JUST ASKED FOR SCRAMBLED EGGS ON TOAST AND A POACHED EGG ON TOAST.

WE HAD TO CUT OUR OWN BREAD, GIVE IT TO THEM, THEY THEN TOASTED IT. THE EGGS CAME SEPARATE ON ANOTHER PLATE. MY SCRAMBLED EGGES WERE NOT THAT WARM AND DARK IN COLOUR, LIKE THEY HAD BEEN COOKED IN RE-USED OIL. IT WAS QUITE UNPLEASANT TO EAT, SO I LEFT HALF. MY WIFE WAS GIVEN TWO POACHED EGGS. NEITHER WAS VERY WARM. SHE ASKED FOR THEM WELL DONE. ONE WAS AND THE OTHER WAS RUNNY YOLK.

HONESTLY, IF THEY JUST SORTED OUT A HALF DECENT BREAKFAST, AND PAIRED THAT UP WITH THE SERVICE & QUALITY OF THE ROOMS WHICH WAS ALREADY EXCELLENT, THEN THEY WOULD GET 5 STARS.

10/10

Exceptional

06 Jul 2025

Alyse

Cheers

We love this hotel. It was central. We could walk to many places. It was close to the tube station. It was clean. The people was so friendly. They made our experience wonderful we will be back.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2025

Antonio

Average stay. Very pleasant and professional people at the front desk and restaurant. Room was smaller than expected. Air conditioning was not working properly. Gym and pool outside the property. I would never come back.

Family

6/10

Pleasant

19 Jun 2025

b

Good clean hotel but they had no staff for the breakfast,it seems they rent the restaurant area out which isn’t working.

Business

8/10

Excellent

01 Jun 2025

Roberta

Only one outlet to charge your devices. Shower was in a very high tub so difficult for older people. The TV was cumbersome to operate and they didn’t subscribe to tennis channel but apparently you could pay extra to get it. No outlet in bathroom for hair dryer. But bed comfortable, great breakfast , all staff very helpful, and great location

Leisure Self

10/10

Exceptional

27 May 2025

Menachem

We had a delightful time and the staff was most welcoming

Business

10/10

Exceptional

24 May 2025

Ernest

A well run small hotel with a most helpful staff

Leisure Family

10/10

Exceptional

05 May 2025

Fahad Aiyaz

Appreciate the reception arranging my early checkin as my flight arrived early morning. Very polite and professional, thank you.

Family

10/10

Exceptional

24 Feb 2025

Afirah

Excellent service, very attentive.

Leisure Family

10/10

Exceptional

21 Feb 2025

Christine

Staff were very helpful and accommodating

Leisure Self

6/10

Pleasant

16 Jan 2025

Husaam

The location was great but the actual room condition and quality is not that good it is quite outdated

Partner

10/10

Exceptional

13 Dec 2024

Carlos

Great place to stay in Belgravia

Business_and_leisure Partner

2/10

Poor

07 Dec 2024

Olof

I have been a guest at this hotel for many years. I have always thought it a good thing that the hotel is highly frequented by demanding middle western guests. Now the hotel restaurant, without any notice to guests, has gone alcohol free, actually halal, I presume to please its Arabic guests. My only conclusion is that the Jumeirah chain now no longer cares about non-Arabic clientele. That’s okay. I’ll find another hotel.

2/10

Poor

06 Oct 2024

Najib

Its rare that I will post my comments but I feel that I have to vent my expericne.
This Hotel Price vs what is offered felt like I got scammed.
Their Breakfast was a Joke, they would charge you for a 2nd cup of coffee, unreal. The room size was so small and not properly describe. They charged me 150 pounds to upgrade my room. The hotel has nothing in it you have to walk to the next door building to enjoy a gym, pool or a SPA. My expericne was i will never go back or recomend to anyone to go.

Business_and_leisure

10/10

Exceptional

22 Sep 2024

Josh

This place is a Gem!! Very beautiful place we truly enjoyed our time there. Alex was so amazing, very helpful and knowledgeable can’t wait to go back and stay again

Leisure Partner

6/10

Pleasant

19 Sep 2024

Hassan

Average

Leisure Family_with_children

10/10

Exceptional

08 Sep 2024

Imran

Excellent service went above and beyond would recommend

Leisure Family

10/10

Exceptional

28 Jul 2024

James

Best hotel in London. Access to Carlton Tower gym and pool - which is amazing!

Business

10/10

Exceptional

21 Jun 2024

Uriel

So comfortable, quiet, and classy! Loved our stay there definitely will be back! Staff was great and the esthetic was great.

Leisure Partner

10/10

Exceptional

17 Jun 2024

sofia

Great service

Leisure Family

6/10

Pleasant

14 Jun 2024

Anthony

It’s was fine. Better options availablr

10/10

Exceptional

05 May 2024

Antoine

First time visiting this hotel and I would recommend and return.

Leisure Self

10/10

Exceptional

26 Feb 2024

Shameera

Love the hotel’s location, less than 5min walk to Sloane st and Harrods. Very quiet and relaxing.

The room however unfortunately is run down, the windows were dirty and black like it was mould (I don’t think it was mould). Pillows aren’t the jumeriah standard, I barely slept.

I do like the hotel though and would stay again for the location and ambience.

Leisure

8/10

Excellent

03 Feb 2024

kirsteen

Despite asking for a quiet room we were put at the back very near air conditioning units. We were moved but to the front which had alot of traffic noise which we were told about but had no choice. The fan in the bathroom was on all night so not very quiet!
Clean tidy and comfy but wouldn't stay again due to noise

Leisure Family

10/10

Exceptional

29 Jan 2024

Michelle

Wonderful professional and helpful staff. Exceptionally kind to me and my children. Thank you for a wonderful stay!

10/10

Exceptional

02 Dec 2023

Randall

Cleaness

Leisure Family

10/10

Exceptional

02 Nov 2023

Pavlos

Staff very kind and acomodating

6/10

Pleasant

01 Oct 2023

stuarth

So So

Not quite up to the 5 star rating it carries.
Property a little worn in places. Staff polite and helpful but overstretched.
Not bad but not great.

Business

10/10

Exceptional

24 Sep 2023

Catherine

Gorgeous hotel in a beautiful location.
Lovely staff who are very accommodating- printing pictures for our room as a surprise for my husband and sending strawberries and balloons was a lovely surprise for me too!
Leave your cat at home because you can’t swing it in the room, but apart from that a gorgeous space for the night. Small but perfectly formed.
Thanks again for a memorable anniversary stay.

Leisure Partner

10/10

Exceptional

06 Aug 2023

Robert

Excellent stay

We had a fantastic stay for our wedding anniversary. The check in was a great experience, staff were very attentive. They helped organise flowers, balloons and chocolates on our arrival. We upgraded the room to an executive suite and we were impressed with the room. We had breakfast delivered to our room for £10 fee and it was very tasty. Check out was simple and we would definitely choose to stay again. Thank you to the team for a memorable stay.

Partner

6/10

Pleasant

13 Jul 2023

Husain

Liked location and staff
Did not like small and oudated bathroom and no reception area

Leisure Family

6/10

Pleasant

10 Jul 2023

Kimberly

Meh

Very underwhelming for what we paid for. Location is excellent but there is little to no lobby, no real hotel bar, breakfast was mediocre, and all the sexy amenities are in the much better sister hotel down the road. I felt completely deceived by the photos.

Friends_and_family Friends

2/10

Poor

07 Jul 2023

Tarek

One of my worst experiences ever in a London Hotel. Outdated room, cleanliness seems to be not within the norms of this hotel, extremely careless front desk staff. Certainly would not repeat my stay there under any circumstances.

Leisure Family

10/10

Exceptional

30 Jun 2023

Ernest

Excellent staff, modern rooms, good food, best Belgravia location. Tops all around.

Leisure Family

10/10

Exceptional

14 Jun 2023

Simon

Excellent, very helpful staff and lovely, comfortable room

Business_and_leisure Partner

10/10

Exceptional

06 May 2023

Hanna

Very friendly staff and great location! We will be back!

Partner

10/10

Exceptional

24 Apr 2023

Marilyn

Everything about this hotel is above and beyond!

Leisure Family

10/10

Exceptional

11 Apr 2023

Philip

the hotel and staff was fantastic, they put balloons and cake and a card in the room for my wifes birthday, they were so friendly and welcoming .....brilliant

Leisure Partner

10/10

Exceptional

09 Apr 2023

Khalid

Really lovely hotel in a fantastic location

Leisure Partner

6/10

Pleasant

30 Mar 2023

Juan

Great location old hotel need cleaning in the rooms

Leisure Family

10/10

Exceptional

04 Mar 2023

Masoomeh

The location in Belgravia was perfect, and the hotel and restaurant staff were very pleasant and accommodating.

Leisure Partner

10/10

Exceptional

20 Feb 2023

Kelly

Excellent service and flawless hotel.

Leisure Partner

6/10

Pleasant

12 Dec 2022

Peter

The bathroom was cold and very small

10/10

Exceptional

17 Sep 2022

Mitul

Great hotel, would stay again

Clean hotel and attentive front desk. Just used to sleep (did not spend much time at the hotel or use the facilities). Would stay again.

Business

10/10

Exceptional

20 Aug 2022

FATMA

مناسب للعوتئا

فندق جيد جدا

Friends_and_family Family

4/10

Poor

04 Aug 2022

Claire-Louise

Very disappointed with this hotel
I booked a Junior suite, The room was so tiny and outdated.
The photo’s are very deceiving. It showed a balcony which I did not have!! Totally overpriced
The hotel took the payment twice out of my account, then tells me I have to wait 4 days for my money to be returned. The 2 girls on reception do not have a clue what they are doing. Won’t be staying here again.

Leisure Family

8/10

Excellent

09 Jul 2022

elizabeth

Breakfast service a fail

Housekeeping was fantastic and the room was comfortable. However, the staff at breakfast was disorganized, confused and slow. For the first three days of our six day stay we were not given a menu and thought our included breakfast comprised of the limited continental breakfast offerings only. Only upon our inquiry did we get the menu! That is truly unacceptable.

Partner

8/10

Excellent

22 Jun 2022

Nadia

Good but a/c was loud so I had to turn off. Also it didn’t cook well..

Business

6/10

Pleasant

08 Jun 2022

Ginette

No gym other than at sister hotel. Rooms were small, no business center where we could make much needed photocopies of our travel documents.
Limited choice for television

Leisure Partner

10/10

Exceptional

23 Apr 2022

Tom

A pleasing experience

Leisure Partner

10/10

Exceptional

09 Mar 2020

Verified traveler

Great location and staff. Recommend the place. Clean and comfortable rooms.

Business_and_leisure

10/10

Exceptional

08 Mar 2020

Ghadeer

Great stay

Everything was great and the guy Meezan is the reception area is the best

Partner

10/10

Exceptional

30 Jan 2020

Verified traveler

The staff were very helpful, nothing was too much trouble. The hotel was very quiet & in a great location, just a short walk from the tube station & Knightsbridge shops.

Leisure Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

The hotel was very good. I stayed for 7 nights in an executive suit. Room was neat and quiet. Bed was comfortable and bath was clean.
Staff is very nice and helpful, whether at reception, restuarant or room service.
Breakfast is simple but good, tasty bakery and sweets. The location was very good. It is close to Hyde Park, Harrods, Luxury shopping stores, and the Knightsbridge station.
Nice stay in general.

Leisure Partner

10/10

Exceptional

20 Jan 2020

Joanne

This is a great hotel of which we would choose to stay at again next time we visit London. We stayed in the Junior Suite which had plenty of space for my 2 and 6 year old to run around in! The hotel room is very modern and clean and the bed was comfy. The sofa bed was a bit lumpy but my son didn't mind it at all. The kids were welcomed with their own toiletries and rubber ducks to play with. We stayed two nights and when we returned from our day out on the first night, there were sweet treats and gifts such as donuts and the cutest Christmas cookies laid out for the kids. They squealed with delight! The staff downstairs were all absolutely amazing. They were welcoming, efficient and so very helpful. I loved their upbeat attitude and they know what you need before you need it! Excellent service all round. Needless to say, the hotel is in a great location and was near to where we were going which was Winter Wonderland in Hyde Park. We all enjoyed the stay very much. Thank you!

Leisure Family_with_children

10/10

Exceptional

01 Nov 2019

Verified traveler

The staff treated us with dignity and respect. We loved our stay. Go down to the restaurant for a Sambuca and the sticky pudding.

Leisure Family

10/10

Exceptional

09 Oct 2019

Verified traveler

Great location and AMAZING Staff! My go to hotel when in London.

Business Self

10/10

Exceptional

08 Oct 2019

Verified traveler

The staff makes this property . Very kind, friendly and attentive to all requests

Business_and_leisure Self

10/10

Exceptional

23 Sep 2019

Verified traveler

We were given a £100 towards our evening meal, free breakfast and spa treatments on arrival, which was very nice and much appreciated

Leisure Partner

10/10

Exceptional

19 Sep 2019

Michael

Jumeirah London

Comfortable and very friendly

Friends_and_family Friends

10/10

Exceptional

01 Sep 2019

Basil

Nice

True 5 star

Self

10/10

Exceptional

13 Aug 2019

Verified traveler

Excellent location . The most important element is the friendly staff that go the extra mike for the customers.
Thank again for a lovely stay .

Business Self

8/10

Excellent

18 Jul 2019

Verified traveler

This location is very good. The service is excellent!
The water is not hot enough in the shower and the shower head is not working so well. Other than that it is a good hotel location is very convenient for shopping and eating.

Friends_and_family Family

10/10

Exceptional

11 Jul 2019

Verified traveler

Loved the attention to details. We enjoyed our stay very much and will be back when we visit London.

Leisure Family

10/10

Exceptional

18 May 2019

Verified traveler

Best pick in London

Superb services from the team. Especially at the front desk - Mizan. He has been extremely helpful for my entire stay. My flight arrived in London at 5am and when I asked if there's a possibility to get a room earlier, he immediately helped to check the property's availabilities and was able to get me a room as early as 7am so that I can rest a bit before heading out for work.
Food at the hotel restro was very good as well which was a pleasant surprise. Excellent location right in the middle of Knightsbridge, 5 mins walk you can reach the Knightsbridge station, Harrods, and it locates pretty much right next to Sloane street.
I will definitely go back for my next business or personal trip.

10/10

Exceptional

10 May 2019

Verified traveler

Will return and recommend to friends. Staff are very polite.

Leisure Family

10/10

Exceptional

10 May 2019

Erika

The complete experience was absolutely enchanting. The staff was kind and attentive. We felt very welcome at this hotel.

Leisure Partner

10/10

Exceptional

07 May 2019

Verified traveler

My only regret was having only one night.
Truly a gem of a property everyone was absolutely kind and welcoming.
I look forward to returning many many times again.
Thank you.

Friends_and_family Family

10/10

Exceptional

23 Apr 2019

Verified traveler

I have stayed at this property 3 times now. Never disappointed! The staff is top notch and very attentive. The rooms are plush and the bedding is luxury! Love the Jumeriah Lowndes! 👌

Leisure Partner

8/10

Excellent

21 Apr 2019

Verified traveler

Central location was amazing. Right in the heart of knightsbridge

Business_and_leisure Family_with_children

10/10

Exceptional

11 Apr 2019

Aref

Perfect hotel with friendly staff. Location is great

Friends_and_family Family

8/10

Excellent

28 Mar 2019

Verified traveler

Great location, reasonable rates compared to others, but this hotel needs a refresh and supposedly is getting one soon. 30 pounds for a Full English Breakfast is a lot considering that it's not \"Full\" and I think they are having Brexit-related staffing issues since service in the restaurant was slow. My rate incuded a full breakfast but I only used it once and found it wasn't worth having. the lobby is very small.

Business Self

10/10

Exceptional

28 Mar 2019

Ben Tsion

Amazing hotel and service !!

Partner

2/10

Poor

27 Mar 2019

Verified traveler

I have conciliation free for my booking and the Expedia wants charge me one night this is not polite and Your customers must be respected

Friends_and_family Family

10/10

Exceptional

18 Mar 2019

Verified traveler

Very friendly staff and great service. Rooms are very comfortable.

Business Self

8/10

Excellent

18 Mar 2019

Larry

Convenient location, smart and helpful personnel. I would always recommend this property for a short stay.

Business_and_leisure Friends

10/10

Exceptional

04 Mar 2019

Verified traveler

Carmen was a lovely host and they gave us a free drink for my partners birthday. Short walk from South Kensington and comfiest bed ive ever slept in!

Leisure Partner

8/10

Excellent

23 Feb 2019

Verified traveler

The property was of a food clean service , however the deluxe rooms are very small. We were upgraded to a suite which was a nice gesture from the staff and this was very much appreciated

Leisure Family_with_children