Name: 11 Cadogan Gardens by Iconic Luxury Hotels
Address: Cadogan Gardens, 11, London, SW3 2RJ, GB

8/10

Excellent

08 Jul 2026

Shivkumar

Very nice room but the bathroom was bit small. Otherwise a wonderful property

Family

10/10

Exceptional

05 Jul 2026

Pippa

Wonderful location, quiet, yet central, great atmosphere and treat.

Partner

10/10

Exceptional

05 Jul 2026

Eric

Wonderful hotel in an excellent location!

Partner

2/10

Poor

01 Jul 2026

Rick

We have stayed at the hotel before, but in this occasion the staff were rude and ill-equipped to help with enquiries. Once again the checkout process was painful and this time, tried to charge me twice for our stay.

Partner

10/10

Exceptional

28 Jun 2026

Rodolfo

Excellent and cordial staff. Room was immaculately clean.

Partner

6/10

Pleasant

27 Jun 2026

Ian

bathroom way too small for two people
Concierge knowledge average
trying to charge service fee on top of final account an absolute disgrace
i complained and it was taken off
wouldn’t come back to this hotel

Partner

10/10

Exceptional

29 May 2026

Richard

An old classic building which has been well restored.
Facilities are excellent and staff are attentive and helpful.
Location is convenient for Sloane Square.

Partner

8/10

Excellent

25 May 2026

Ozlem

The hotel is situated in a nice area of London.The room was extremely small and had no view at all (looking at the roof of the building next door).We were ask to pay for early check in which was a bit odd , but the staff was helpful and friendly.

Partner

10/10

Exceptional

11 May 2026

SHELLY

Breakfast was amazing and the staff top notch.

Partner

10/10

Exceptional

02 May 2026

Ellen

Fabulous hotel Very friendly efficient staff
Very comfortable bed
Breakfast was served efficiently and there was lots of choice and most importantly it was delicious 😋
Great selection of gin in the bar
Beautiful hotel in a fantastic location

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

Susan

This is a small townhouse hotel in a fabulous location. The staff if friendly and the rooms are well appointed. I try and stay at 11 Cadogan once a year. Can’t say enough good things about the hotel, staff and location.

Partner

10/10

Exceptional

08 Mar 2026

Courtney

Amazing location, friendly staff. We will stay again, thank you

Partner

10/10

Exceptional

01 Mar 2026

Beverly

Very attentive staff, little boutique gem, smack in the middle of where you want to be, in Chelsea; all in walking distance. Loved it!

10/10

Exceptional

18 Feb 2026

Thomas

Staff is Amazing So professional and kind. The location couldn’t be any better for a stay in London

2/10

Poor

06 Jan 2026

Laura

Service was not what we expected.

Family_with_children

10/10

Exceptional

18 Dec 2025

Robert

Old world Town house luxury. Not your typical sterile, modern tower of glass and steel. Stay in a real old-world townhouse modernized and run extremely well. Area around hotel is super quiet while being near shopping and restaurants, buses and Underground.

Leisure Partner

10/10

Exceptional

08 Dec 2025

katie

Slightly crazy room - signature suite- all red and red velvet and show a bit dated but otherwise a great place, location, bar.

8/10

Excellent

02 Dec 2025

Gina

Best location you could ask for. Our room had a private entrance that was very convenient.

The carpet is due for an upgrade and we had old and moldy oranges in our room.

Partner

10/10

Exceptional

27 Nov 2025

Daniel

Excellent!

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Maria

It was a lovely stay. Warm and cozy accommodation and friendly staff, shout out to Alexandra.
Perfect location.

Business Self

2/10

Poor

23 Oct 2025

Lottie

I had booked the room for 2 adults and 1 child after a week long email exchange with the hotel trying to decide what the best configuration would be for the 3 of us. I had been given various options of rooms with a roll away/foldable bed as an option for the 3rd bed.
We arrived to be told our room wasn’t ready - not a problem, we went away and came back. We were then given a room with a double bed and zero space for the roll away bed. I immediately raised this with the hotel. No apology just a ‘I’ll go to reception to see what is going on’. We sat in the room waiting for 15 minutes. Nothing. I called reception to ask what was going on. ‘Oh we’ll let you know’. I asked how long, to which he replied 10 minutes. So we wait some more until I believe the duty manager arrived. No apology and he challenged me as to my booking. He said I had made the booking online and that was the issue. If I wanted an extra bed (which I had booked) I would need to pay seventy five more. Unbelievable.And to be delivered this news with irritation and inconvenience from the hotel staff at such a hotel is pretty unimpressive and incredibly bad customer service.
Then to add insult to injury we were called by reception at 8.15 which woke us up to ask how we were paying for our room. I asked twice why are you calling us at 8.15?Plus we have already paid for our room? The guy on reception couldn’t answer and then said oh sorry I called the wrong room…
Please save your money and DO NOT book this hotel

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Roger

A beautiful, refined, quiet destination in the heart of London’s upscale Chelsea neighborhood. Walking distance to so many good places. Terrific staff.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Hannah

We had a fabulous stay at this hotel. We arrived early and although our room wasn’t ready, the staff made an effort to call us as soon as it was. We were then lucky enough to be upgraded to an enormous suite which had complimentary mini bar, huge queen size bed etc.
The location was great for a central base in Chelsea and we also tried breakfast in the restaurant downstairs was was also highly rated. Staff were great - only a minor couple of hiccups where they accidentally double charged us for a room but this was quickly rectified. They went above and beyond to make this special birthday trip even more special. We will be back

Leisure Partner

10/10

Exceptional

15 Sep 2025

Georgina

A lovely minutes away from Kings Road. Friendly staff. Bathroom little tired but bedroom nicely decorated. Comfy bed & bedding. Excellent breakfast in Hans Restaurant

Leisure Partner

6/10

Pleasant

03 Sep 2025

Verified traveler

Generally ok

Small gym. Check in and checkout services should improve. Service staff entered apartment without our concurrence.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Eric

Handy overnight for Cadogan Hall concert

Very nice hotel, conveniently located, good food and good staff. Bathroom a little small, but it didn't matter as we were just there for one night. Beds wonderful. Good for an overnighter if you're watching something at Cadogan Hall.

Partner

2/10

Poor

04 Aug 2025

James

I wouldn’t stay here agaun

I wouldn’t recommend. Overpriced, unclean, not delivered on the description.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

angeline

I have stayed at 11 Cadogan Gardens a few times now since 2020 and since the change of management under Relais & Châteaux, I am disappointed that the general service of the hotel has gone down. Toiletries were not replenished the next day (it was obvious the cotton pads were finished) so I had to ask the reception for it. Turn down service was lacking, on the 1st night water bottles were not replenished and neither were the coffee. 2nd night, no one even came to do the turn down service. Someone just opened my door without knocking and handed me a bottle of water and left. That was it. My bed was left undone as there was no turn down service on the 2nd night.
Also, for a supposedly 'luxury' hotel, why isn't there a fridge in the junior suite? Especially in summer in this kind of heat, you'd expect every room to have a fridge. It's not pleasant drinking room temperature sparking water when it's 30 degrees outside.
Restaurant service was not great either. Breakfast - I was sat at the table for over 15 minutes without anyone coming to take my order. I had to flag a waiter down, and the breakfast was not busy at all.
I've been a loyal customer at 11 Cadogan for years, but I don't think I will return now. The stay, and the staff used to make every guest feel special and memorable - there was a personalised touch, now it's forgettable and impersonable. Just like staying at any other highly commercialised hotel. What a pity.

Leisure Family

10/10

Exceptional

20 Jul 2025

Georgina

Beautiful boutique hotel in perfect location.

Leisure Self

10/10

Exceptional

16 Jul 2025

deon

James is a great concierge- rooms are beautiful and staff are very helpful.

Leisure

10/10

Exceptional

08 Jul 2025

Mark

Great location

Leisure Self

6/10

Pleasant

26 Jun 2025

Monte

Room was very small. Bathroom was adequate in size but no cabinets or shelves for toiletries.

Air conditioning would shut down during the night and room would get very warm. Asked for someone to take a look at it. They thought it may be on some kind of timer and would take a look. Nothing happened.

Called room service for some ice. After half an hour I got my own.

Just not a 5 star experience we were expecting.

10/10

Exceptional

11 Jun 2025

Meggan

I liked that our room felt spacious. We had a separate living and bedroom area. The bathroom had a fabulous bathtub separate from the shower.
We had a private exit to the alley of shops and restaurants, and a very short walk away were a ton more shops and restaurants. It’s a very walkable area. Other than one night where we were kept awake for a while by a loud party in the hotel our room was very peaceful and quiet. James, the concierge was too notch- super friendly and helpful. Be sure to check out the private garden area across the street on a nice day. We would definitely stay there again.

Leisure Family

10/10

Exceptional

08 Jun 2025

Jane

I had the most excellent memorable and special time at the hotel, everyone was caring and so kind, looking after every aspect of my stay with expertise & excelence. The room was the sweetest ever, beautiful views and quiet of the lovely surrounding rooftops and trees.

Friends_and_family Family

8/10

Excellent

30 May 2025

GIULIO

It was out of the hustle and bustle but easily accessible - a few small details missed but corrected once alerted to them.Great accommodating staff

Leisure Family

10/10

Exceptional

29 May 2025

Jane

Perfect in ever

It could not have been better, such kind attentive and caring staff; beautiful quiet private room - so elegant. Thank you to everybody in the team who made me feel so welcome & I look forward to returning soon.

Friends_and_family Family

10/10

Exceptional

15 May 2025

Kim

Situated in a beautiful, quiet location. A combination of warmth and professionalism from the staff make it so very special. Another wonderful little break here

Leisure Family

10/10

Exceptional

27 Apr 2025

Sarah

I love this hotel, stay here everything I go to London, 2 times per year. the location is excellent, it is safe, great staff, neighborhood, restaurant, bar - it is exceptional!

Leisure Self

10/10

Exceptional

22 Apr 2025

Rebecca

Great service and top location

Beautiful stay in a gorgeous neighborhood. Service was excellent. The bed linens and towels were top-of-the-line. Easy acess to the Tube. Highly recommend

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Mimi

Excellent staff. Sloane Square underground 5 minutes walking. Lots of great dining options and beautiful stores nearby.

Leisure Family

10/10

Exceptional

01 Apr 2025

Vanessa

Charming

Great hotel, location is fantastic on a secluded and peaceful street in the heart of Chelsea near lots of stores and restaurants. Room was nice and quiet. Staff was very helpful and sweet. Will go back.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

June

We loved everything about this hotel. It was so quaint and friendly. Food was great and everything was walkable. What a great city and we will always have fond memories of the staff and 11 Cadogan Gardens!

10/10

Exceptional

17 Feb 2025

Douglas

Beautiful neighbor. Small rooms but clean and comfortable.

Business

10/10

Exceptional

17 Feb 2025

george

Always a pleasure… lovely hotel, very helpful staff, great location. We had a wonderful stay, as always.

Partner

10/10

Exceptional

16 Feb 2025

cornelis

quite area, which we liked, but still nearby good restaurants and shops

Leisure Partner

10/10

Exceptional

01 Jan 2025

Gail

We stayed in the Chelsea Townhouse. Hotel was fantastic, room perfect, area gorgeous, staff amazing. Thank you

Leisure Friends

10/10

Exceptional

27 Nov 2024

Vanessa

Great location.

10/10

Exceptional

26 Nov 2024

David

I loved everything about this cute hotel. It seems like a quaint English Inn. I really loved the fully equipped gym! The restaurant food was great too!

Business Self

10/10

Exceptional

25 Nov 2024

Helen

1 night short break

Another great stay.. this time in the Chelsea Townhouse. Small issue with the bathroom in the original room handled extremely well by Shirlan Tempro - Duty Manager so a huge thank you there! We will definitely be back.

Partner

10/10

Exceptional

17 Nov 2024

Jacqueline

Excellent

Excellent location. Superb staff, extremely helpful . Will definitely stay again

Partner

6/10

Pleasant

29 Oct 2024

Gareth

Receptionist at check-in was very cold and unfriendly. A most unwelcome way to start my trip.

Business Self

8/10

Excellent

24 Oct 2024

christian

Friendly staff; checked in early; room upgrade. The hotel is quaint, the room was large and reasonably priced for London. The room and corridors are however a little tired and would benefit from a refresh. We didn’t have any meals but overall we enjoyed the hotel, the location and would recommend.

10/10

Exceptional

21 Oct 2024

Brandon

The staff are the best part! Beautiful boutique hotel that feels like a 5-Star hotel. The staff treat you like royalty. Only thing I’d recommend to change is the address is 26 CADOGAN GARDENS as it’s not 11 CADOGAN GARDENS. This is a building about 600 feet away and was super confusing for uber and drop offs. Thanks Chelsea Townhouses, we will be back!

Leisure Partner

8/10

Excellent

11 Oct 2024

Silvia

Beautiful property, you feel like a London local but oh the bathrooms, enquire before booking. I’ve never experienced smaller bathrooms in my life!

Business_and_leisure Partner

10/10

Exceptional

10 Oct 2024

Ian

11 Cadogan Gardens and The Apartments offer a luxurious boutique experience in the heart of Chelsea, London. The hotel blends classic Victorian charm with modern elegance, featuring opulent interiors and well-appointed rooms. The Apartments provide a more private, homely option, perfect for longer stays. Both options offer personalized service, high-end amenities, and a prime location near Sloane Square, ideal for shopping and dining.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Patrick

Its was great! Loved the location and cute vibe of the whole place. Very english

8/10

Excellent

25 Sep 2024

Peter

Unique lovely location. Facilities like the bar not open everyday. example bar closed Sunday and Monday. Staff was friendly but the restaurant staff were hit and miss. Also changed our room as we did not realize the facilities were not in the same building.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Sarah

Gorgeous property and the best suite I have ever stayed in. Will definitely be back. The Chelsea Bar was also special!

Business Partner

10/10

Exceptional

11 Sep 2024

Marousa

I really like this hotel - it’s a bit like staying in someone’s home. It’s quirky. My room was not large and the furnishings are very traditional. What I appreciated was the coziness, charm and friendly staff.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Sumesh

The staff, including the front desk team were absolutely top notch. This is my third time staying at the property and every time has been consistent, welcoming making you feel at home. Whether it is keeping the bar open or offering flexibility understanding travel delays, we couldn’t be happier with how the 11 team values customers. It is and will be our go to every time we come to London

Business_and_leisure Partner

10/10

Exceptional

25 Aug 2024

Kathryn

Beautiful.

10/10

Exceptional

25 Aug 2024

Chris

London trip

Weekend stay

Partner

10/10

Exceptional

21 Aug 2024

Gregory

Beautiful hotel, extraordinary service. We arrived very tired due to flight delays, and the staff took great care of us. Thank you!

Leisure Partner

10/10

Exceptional

20 Aug 2024

Nicole

Great hotel in amazing location

This is a very cute and cozy hotel. Typical of Europe the room was small but super comfortable and clean. My only caveat is that it was difficult to get in and out of the shower/tub as it was a VERY high step in/out. The staff was lovely and the location is amazing.

Partner

10/10

Exceptional

12 Aug 2024

Amarjeet

The property was amazing but the staff was the best part. Everyone was so helpful and amazing during the stay. Maricel and Ahmed (don’t know how to spell their names) but they were amazing!

Leisure Family_with_children

10/10

Exceptional

05 Aug 2024

Andy

Wonderful, Classy Boutique Hotel

A wonderful and classy hotel. Not a 'big box' hotel...very serene. Located in one of the nice areas of London. Lots of stores for shopping, short walking distance to the one of the 'tube' (subway) stations. I would recommend this for couples more so than families. You will be extremely happy staying here.

Partner

10/10

Exceptional

05 Aug 2024

Bert

The location of this property is ideal. The staff are what truly make this a 5-star property. This was our third stay at Number 11, and we'll definitely be back!

Leisure Partner

10/10

Exceptional

23 Jul 2024

Jeremy

Would suggest to stay in a hotel

Leisure Family

4/10

Poor

10 Jul 2024

Rennick

tiny rooms, not what was pictured on the site. front desk refused to refund after having to leave to stay at a different hotel.

Business_and_leisure Self

10/10

Exceptional

07 Jul 2024

Nicholas

Very good location and well run hotel

Business Partner

4/10

Poor

27 Jun 2024

Rhonda

This property needs a major renovation. Way understaffed. I was very disappointed.

Leisure Family

10/10

Exceptional

27 May 2024

Mary

From check-in to check-out, the hotel and its impeccable staff made our stay an extremely gratifying one. Everyone was attentive, without being overbearing; the room was cozy, quiet and removed and the hotel's sitting area and restaurant provided welcome respite and great food. The location, situated away from the touristy areas, was very much to our liking. With so many hotels to choose from, and the countless guest reviews to rely on (and avoid in many cases), I am happy to provide a proper, honest review of this hotel. I intend to return!

Leisure Partner

10/10

Exceptional

26 May 2024

Christopher

Everyone at the hotel was extremely friendly and made us feel very welcomed. It was conveniently located in London proper

Leisure Partner

8/10

Excellent

26 May 2024

Andy

Disappointed

Fantastic location and really quiet. Room was a good size, although only one window opened for fresh air, but was tied back for security, so only opened 1cm.

Front of house team were super friendly. But the level of service did not feel at all 5 star. Not much help with bags or transport when leaving.

We went to the Chelsea Bar for pre dinner drinks. We were shown in and quickly told the team were busy and we'd have to wait 5 mins... 15 mins later we left, with nobody to be seen. Definitely not 5 star service.

For the price, I'd expect complimentary bottles of water in the rooms. Paid less in London and been better looked after.

Shame. Wanted to love the place.

Partner

10/10

Exceptional

18 May 2024

Takayla

Amazing service and experience. Impressed me and definitely will recommend to first time American visitors!

Leisure Friends

10/10

Exceptional

17 May 2024

Fermin

Loved it!!! Everything was perfect

Self

10/10

Exceptional

14 May 2024

David

Helpful staff from front office to bell hop. Excellent breakfast, one of best I have had at hotel in London
Small hotel but nice, personalized helpful service. Neighborhood of Chelsee and even small shops and restaurants next door fun hip environment. Nice hotel.

Leisure Partner

10/10

Exceptional

08 May 2024

Laura

Lovely hotel and the staff was lovely and helpful.

10/10

Exceptional

26 Apr 2024

Phineas

Great hotel. Would recommend

Leisure Partner

10/10

Exceptional

22 Apr 2024

Winifred

In particular, staff was very helpful with suggestions and arrangements.

10/10

Exceptional

18 Apr 2024

Courtenay

Love the Chelsea Townhouse!

Amazing trip. Greeted upon arrival with \"Welcome back!!\" Excellent, helpful, and friendly staff makes this hotel a \"must return to soon\" place. Consistently my favorite hotel anywhere.

Self

10/10

Exceptional

14 Apr 2024

Mark

The stay was fabulous!

10/10

Exceptional

29 Mar 2024

Diego

The hotel was amazing as well as the service. Two things were disappointing: no minifridge in the room and the restaurant was not so great. The service at the restaurant was disappointing as well as the breakfast selection.

Leisure Family

10/10

Exceptional

26 Mar 2024

Heide

It’s as great as it ever was. I love this hotel. It’s my favorite in London!

Leisure Family

10/10

Exceptional

25 Mar 2024

annie-jane

This really is a fabulous hotel! The service is excellent, rooms excellent with a turn down service and the room always topped up with water and fresh towels. The breakfast was plentiful and with a great selection.

Leisure Partner

8/10

Excellent

19 Mar 2024

Omer

The location is unbeatable. There is a great vibe about this hotel. Most staff are extremely helpful.
One thing to be mindful is that the complimentary gratuity can be charge to your card at the checkout without communicated, at least clearly, in advance.

Leisure

10/10

Exceptional

16 Mar 2024

Shannon

Excellent location in tony Chelsea. Close to (60m walk) Pavilion Road (Ottolenghi Bakery, shops, bars, cafes). You pay for the location. Service at concierge was very professional. I felt safe as a solo female traveller in the area. Room was small but well-considered.

Leisure Self

10/10

Exceptional

20 Feb 2024

Joseph

Beautiful room and very helpful l staff

Leisure Partner

10/10

Exceptional

12 Feb 2024

JON

Staff where excellent and property
Keep well.

Leisure Partner

10/10

Exceptional

06 Jan 2024

Maria

This is a wonderful hotel in one of the most elegant boroughs of London. We love this area which is very quiet, not a place for bouget tourism, but if you wished to live as a londoner let's go to this hotel. And there is wonderful shoppping just two blocks from 11 Cadogan Gardens.

Leisure Partner

8/10

Excellent

21 Dec 2023

Emily

While there were several hiccups during the booking process and the initial room, the staff was incredibly dedicated to making it right and the trip ended well. Compliments to a very dedicated staff. Location is 10/10, get breakfast included, Hans’ is terrific, and enjoy exploring the area.

Leisure Family

6/10

Pleasant

29 Nov 2023

Anna

Lovely hotel, great position and excellent staff but whatever you do, don’t book Room 47, the single room in the Chelsea Townhouse unless you are profoundly deaf or an insomniac, because of the incredibly noisy extract just outside the window

Business Self

4/10

Poor

27 Nov 2023

Lars

Room was worn out. Furniture needed to be replaced. Breakfast very limited and not tasty. Concierge service poor

Leisure Self

8/10

Excellent

08 Nov 2023

JOANNE

Beautiful, old well positioned hotel. Wonderful staff & service.

The room was small with old fixtures and fittings and could do with provision of an expresso machine, eco friendly amenities and full length mirror, other than that it was perfect!

Business

10/10

Exceptional

21 Oct 2023

Eileen

Amazing place. Staff very accommodating and helpful.
Only one thing to mention was absence of fridge in room. It’s nice to put water in fridge to keep it cold overnight.

Friends_and_family Family

4/10

Poor

10 Oct 2023

MIKE

Average and poor services. Don't believe the senior management team really care or understand what real customer service is.
They're not visible therefore no leadership to demand high standards. They believe only their own publicity.

10/10

Exceptional

30 Sep 2023

Paul

Stunning period property with beautifully appointed rooms

Business Self

10/10

Exceptional

19 Aug 2023

Amanda

This was a lovely hotel with wonderful employees. I loved every minute of my stay. It was comfortable, well designed, and in a fabulous location. Perfect for my one night solo stay. I will definitely be staying again next time I am in London.

Leisure Self

10/10

Exceptional

24 Jul 2023

Claude

location

Leisure Family

8/10

Excellent

14 Jul 2023

TSZ KIN RONALD

Travelers should know that 11 Cadogan Gardens actually has two hotels, one of which is updated (and more modern looking), and Draycott is very traditional and classic (and arguably more dated). I am not sure how Expedia or hotel management assigns rooms to travelers, but I got a room in the Draycott Hotel.

Room: It was a large room inside the draycott, definitely one of the biggest I've ever stayed at in London. The washroom was also impressively large, with double sinks, a full tub and separate shower. Just like the rest of the property, the room is classic british, but somewhat dated.
Housekeeping took longer than expected to prepare our room but seeing the size afterwards I could see why.

Location in the Chelsea district, lots of streets to walk around in and slightly less busy than other parts of London, has a more residential feel which can be a nice retreat after a long day of sight seeing.

Leisure Partner