Name: Rembrandt
Address: Thurloe Place, 11, London, SW7 2RS, GB

10/10

Exceptional

28 Jul 2026

Philip

Excellent location for South Kensington and the Victoria and Albert Museum. Staff were very helpful and made us feel very welcome. Breakfast was extensive and high quality. Will return to this hotel in the future

10/10

Exceptional

27 Jul 2026

Geoffrey

Only thing I didn’t like was guests had to pay to use the pool. I found that very unusual.

6/10

Pleasant

27 Jul 2026

Cindy

Zero amenities in classic room. For a 4 star rated hotel in one of London's finest location, I am afraid the hotel fails. Room had no amenities other than soap and shampoo and does not offer the courtesy of requesting any other amenities (e.g., vanity kits, slippers, shower cap, etc)
The spa though advertised as part of the hotel is an independent business just adjacent to the hotel. Guests still need to pay GBP15 to be able to use the gym. Maybe this is for Expedia to mention in its listing. At the time of my visit the gym was undergoing many renovations. The hotel is clean. Nice atmosphere.

8/10

Excellent

26 Jul 2026

Frank Joseph

The room and staff are excellent. The cleanliness and courtesy of the staff was excellent also.
The disappointing thing was after an overnight flight to London from New York we landed at 7:30 in the morning.
Our room was not made available until 3pm after asking multiple times.
Beyond this incident we are very happy with the accommodations.

4/10

Poor

26 Jul 2026

Diana

Dear Expedia Customer Support,
I am writing to complain about my recent stay at the Rembrandt Hotel, booked through Expedia. I checked into Room 250 on 24 July 2026, and the experience was extremely disappointing.
When I arrived, the air conditioning was not working, making the room unbearably hot. I reported the problem immediately and was promised it would be fixed, but nothing was done. Instead, I was given a dusty fan, which I could not use because my son has asthma and a dust allergy. I raised the issue again the following day and also requested a room change, but both requests were ignored.
We also had a poor experience in the hotel restaurant. After a long journey, my children were hungry, so we ordered dinner. I asked the waitress to write down our large order to avoid mistakes, but she said she would remember it. After waiting 45 minutes, only half our food arrived. We were then told the rest of the order had never been placed. The remaining meals arrived after we had finished eating, and the pizza was no longer fresh and had to be thrown away. Despite this, we were still charged a service fee.
This was the only holiday I could afford for my children, and it was overshadowed by poor service and unresolved problems. As I booked through Expedia, I ask that you investigate this matter with the hotel and advise what compensation or resolution is available.

8/10

Excellent

25 Jul 2026

Amir H

Breakfast is great. Location is great.

10/10

Exceptional

25 Jul 2026

Christopher

This is a beautiful hotel located right in the heart of South Kensington. Hyde Park is close by and so is the tube. The staff are wonderful and could not be more helpful. Great place

10/10

Exceptional

25 Jul 2026

Geraint

Should be a free drink per person per stay, not per booking

10/10

Exceptional

24 Jul 2026

Michael

We spent three of our four nights at the Rembrandt without our luggage because of a major luggage screw up at the British Airways terminal at Heathrow. Stuff at the Rembrandt could not have been more concerned or more helpful, particularly guys at the concierge desk. Our room was comfortable. Included breakfast was excellent. The bar was great with bar staff who know how to make a mean cocktail. Cabs were hailed with aplomb. A connected spa was excellent, certainly worth the extra daily charge to use it.

8/10

Excellent

23 Jul 2026

Tina

Great location, lovely staff and nice room. Would have liked to enjoy the pool but it is an additional cost and next door. Breakfast was good but breakfast room very warm and very busy.

10/10

Exceptional

22 Jul 2026

John

Very nice hotel in great location.

10/10

Exceptional

21 Jul 2026

Susan

The staff were fantastic. They were above and beyond to make sure our stay was great! Thank you to Scott and Neal!

Family

6/10

Pleasant

21 Jul 2026

Bala

Location is very good. everything thing else is a underwhelming for the amount of money being charged. my room was supposed to be a newly renovated room with a view. turned out the room had peeling paint and the view was the back-end of another street. breakfast was average at best. there are better places to stay for the money being charged

10/10

Exceptional

21 Jul 2026

Lorraine

Really friendly and helpful staff. Good breakfast, though more fruit would have been nice but very good. Comfy room with good air conditioning which was great as it had been a very hot day. would use again

Family

10/10

Exceptional

20 Jul 2026

John

👍

8/10

Excellent

19 Jul 2026

Rob

The noise from next doors bathroom was ridiculous the water pipes could be heard over the tv other than that the hotel was clean and breakfast was good staff excellent and location perfect but the noise surely something can be done

Partner

10/10

Exceptional

19 Jul 2026

anwar Sulaiman

Good Value for money

Self

8/10

Excellent

19 Jul 2026

Emma

Great hotel for location and breakfast good.

Friends

8/10

Excellent

19 Jul 2026

FUAD

Overall a pleasant stay. However, there is always room for improvement.

Friends

8/10

Excellent

18 Jul 2026

Stephanie

Great location and reasonable price for the room. Decor quite dated but otherwise a nice stay.

Self

6/10

Pleasant

16 Jul 2026

Nicola

The room was very clean. Air conditioning is easy to use, though a little noisy.

The negative: breakfast was poor.
We arrived 45 mins before closing: the hot plate food was dry, stale. When requested to cook something fresh, it wasn’t taken well,
This is an international hotel and should cater as such to ensure all requests are taken care of.
Other residents also noted the hotel breakfast offerings were basic.

I also don’t agree that we should be charged extra for use of facilities: gym , swimming pool.

Family_with_children

10/10

Exceptional

15 Jul 2026

Marianne

The staff on reception were smiley, polite and helpful which I find very important. The room was clean and reasonably sized. The breakfast was amazing with lots of choice and something for everyone. Located close to the tube station and bus routes so ideal for anyone who wants to travel whilst staying here

Partner

6/10

Pleasant

15 Jul 2026

Tammy

My least favorite stay in England. The beds were uncomfortable and there was construction happening on the room next door. The lobby and staff were friendly enough but was let down through out the stay.

Family

10/10

Exceptional

15 Jul 2026

Nawal

The room was clean and the staff were very helpful. Breakfast was included and it was very good. The location was ideal for us and we walked to many places. There are enough shopping and restaurants around the area including Harrods. Highly recommend it.

Partner

8/10

Excellent

15 Jul 2026

Mark

I only had a 1 night stay to attend a theatre production in the West End. In terms of location, value for money and quality it was very good; especially when your room rate includes a full English breakfast and a free drink during your stay.

Partner

2/10

Poor

15 Jul 2026

Muhammad

The UK defied my wife entry and the hotel refused refund

10/10

Exceptional

14 Jul 2026

Charles

Good and convenient choice

Self

10/10

Exceptional

14 Jul 2026

Dolores

Front staff very attentive. Rooms nice. Central location. Would stay there again.

Family

8/10

Excellent

13 Jul 2026

Laura

Great location. stayed as was at BST concert at Hyde park and was a 10 min walk away. It’s a lovely part of london, and it’s great if you want to go shopping in Chelsea (15 min walk)
friendly staff.
Breakfast was good.
Rooms ok, just very basic. there is nothing luxurious the hotel room
it’s a good price point compared to other hotels In area.
beds are comfy.
I would stay in this hotel again.

Family

10/10

Exceptional

13 Jul 2026

Lauralee

Great experience and great location

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Darren

Good location in Kensington 5 mins walk from Kensington gardens and Hyde Park as well as Harrods. Nice hotel with reasonable breakfast and room good size.

Partner

10/10

Exceptional

12 Jul 2026

Amy

Excellent location. Extremely friendly staff.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Me Marie Christine

Ceci est un grand hôtel dans le sens classique du terme. Le personnel va au-devant de vos besoins, se souviennent de votre nom dès le 2e jour, vois saluent lorsque vous rentrez.

J’ai séjourné un jour de plus et ils ont transféré mes bagages dans ma nouvelle chambre.

Le déjeuner est délicieux, copieux et couvre toutes les tendances: oeufs, fromages, bacons, saucisses, légumes, céréales, crêpes…etc.
L’hôtel est très bien situé : tant en terme de métro, que d’autobus. Le bus 14 à la porte vous mène un peu partout.

Bref je recommande fortement!

Self

10/10

Exceptional

10 Jul 2026

Rebbeca

Every member of staff we spoked to was very cheerful, polite and helpful. Everything was clearly explained. They had given us a complimentary room upgrade which is always a nice and unexpected bonus. The room was lovely, very spacious, clean and wonderful showers (multiple options 2 showers and a bath). Only comment is it isn't clear on Expedia that the pool is separate to the hotel and a separate cost but I do like to research the hotels a bit first and did see that on their website clearly stated and would've been happy to have paid should I have wanted to use it. The breakfast included was lovely with a small but good selection of options to help yourself to.
Would definitely be very happy to stay here again

Family

8/10

Excellent

09 Jul 2026

Brendan

The Rembrandt Hotel is located in South Kensington. As such it is the perfect location for visiting the museums located in this area. It is close to South Kensington Underground Station which provides easy access to Heathrow Airport and the West End. It is also within walking distance of Harrods and other shopping opportunities. The hotel is well maintained although I suspect that the rooms have not been updated for some time. The furniture in my room was an unappealing brown colour with tops covered in glass. The bathroom has a shower in the bath tub which has a fairly high sill. The room was at the back of the hotel and was very quiet. It had a good air conditioning system. Housekeeping standards were high and my room was serviced early each day. The staff were friendly and efficient. A buffet breakfast was included in the room rate which is rare in London these days. The selection of food was good and was refreshed and topped up regularly. Plenty of staff kept the tables cleared and cleaned.

Self

8/10

Excellent

09 Jul 2026

William

Excellent location for the major museums and underground into central London.

Self

10/10

Exceptional

09 Jul 2026

Brian

We loved the location on the Island, so close to Notre Dame with walking access to both the left bank and the Champs Elysees area. As well, we appreciated the up to date rooms and the breakfast (extra cost) was also very good. The 24 hour concierge service was well appreciated and the hotel chain has its own taxi service with courteous drivers.

Family

8/10

Excellent

08 Jul 2026

Lindsay

I am writing this review in hopes that it will be helpful to anyone who, like me, looked at 1000 properties and now has property blindness. This hotel is in an excellent South Kensington location where the red bus 14 can take you pretty much anywhere in under 30 minutes. It is central to all of the historical sites one would visit in London. The site does offer a breakfast buffet for an additional price and while it will mention there is a pool on site-there is not. The spa next door grants you access for a price about $23 a day USD, less for children. I booked through Expedia and found the details of the cost of the pool obscured, or lost after comparing so many properties. We also unfortunately visited during a heat wave and the pool is temperature controlled, which is no fun when you’ve been in the heat all day and 90% of the locations around have no AC. The AC at the Rembrandt works well, which was a bonus. Overall, our family would recommend this hotel.

Family_with_children

10/10

Exceptional

07 Jul 2026

Ruth

I have stayed repeatedly at this hotel, it's my go to hotel in London...I love it's easy location, how easy it is to get to and from Heathrow...it just us a great location.the hotel is lovely, I've never had a bad room...always great, and breakfast is super fine

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Tracey

One night stay but was great hotel. Location perfect t and room was lovely. Comfortable and quiet. Amazing sleep. Air conditioning was a god send. Breakfast was good. Great choice. Staff were all great except one person at breakfast who was a bit rude but wouldn’t let that put me off. Will definitely be back.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Larry

Great location and spotless hotel. Will stay there next time as well.

Partner

10/10

Exceptional

06 Jul 2026

Nicola

Lovely stay, I would rebook.

Partner

8/10

Excellent

05 Jul 2026

Colin

Friendly staff, lovely clean hotel well presented. Only slight complaint was the road outside can be noisy with cars especially on a weekend, not the hotel's fault. We have stayed a number of times and will be back.

Partner

8/10

Excellent

04 Jul 2026

Jo

Room inside clean but old windows triple glazed and grubby with much bird dirt! Reception was a bit clinical not too friendly and breakfast ok but coffee and juice poor quality.

Partner

8/10

Excellent

04 Jul 2026

Ruchi

Location was amazing! Rooms are dated and a little musty. Breakfast is limited and service was quite slow in the morning.

Partner

6/10

Pleasant

03 Jul 2026

Albert

First things first, shout out to the staff who is very friendly, and helpful, I would say that definitely made this a very special trip since it was my partners and I first time in London.

I would definitely say the hotel has a very generous amount of options for breakfast which help curb eating out!

Now the kinda negative, the room was nice, the bathroom was spacious, the bathtub was kinda hard to get in, there was a mold spot in the shower curtain, the outlets couldn’t handle much usage, again we came during a heatwave so not sure how much that played a part into it, the central air kept the room decently cool (please get rid of carpets would make hotel look a lot better), and the main reason for me booking this hotel was because it had a pool but not sure if Expedia or hotel dropped the ball, I read to use gym it was 15 pounds didn’t think it would also count for the pool so I didn’t use that, hotel overall I would say 3/5.

Partner

8/10

Excellent

03 Jul 2026

Julie

Lovely breakfast

Friends

10/10

Exceptional

02 Jul 2026

Lisa

Neil the concierge was particularly helpful and terrific. All of the staff were friendly, helpful, and terrific.

Friends

10/10

Exceptional

02 Jul 2026

Phillip

The hotel was air conditioned. The food was excellent. The rooms were well kept
The staff were outstanding. Best I have ever encountered.

Self

10/10

Exceptional

01 Jul 2026

Jill

We enjoyed our stay at The Rembrandt. Included breakfast was outstanding. Location was just what we wanted. We enjoyed the bar, a nice relaxing area for a cocktail, snack or pot of tea. Room was nice. Staff were pleasant and helpful.

Partner

6/10

Pleasant

30 Jun 2026

Robbie

First things first, the room was clean and well enough kitted out. Breakfast was fine too. And it’s in a great part of the city.

There was refurbishment work going on so there was little chance to relax in the room as there was loud drilling/sawing etc during the day. I guess that’ll be good for someone eventually.

Big disappointment was the gym and pool. As much as it is attached to the hotel, It’s £15/day, but do not expect to be able to actually use the pool. The hours are very restrictive as it is mostly booked out for swim lessons, and if you have kids they are not allowed to use the pool at the other times. I was ‘allowed’ to get in for about 30mins in a tiny section of the pool which was cordoned off but essentially unusable - and certainly unpleasant. Management was wholly uninterested in this being an issue.

All in all it was a pretty disappointing stay given most reviews and overall rating make it seem a lot better than it was in reality - and it has the price tag to accompany the rating. I’ve certainly stayed in much better options within a few blocks which are rated lower, and will go back to them after this stay.

10/10

Exceptional

30 Jun 2026

deborah

Lovely room, fabulous jacuzzi bath tub, directly across from Victoria and Albert Museum (free admission), 2 blocks from a host of restaurants and the South Kensington tube station

Partner

8/10

Excellent

29 Jun 2026

David

Nice hotel in a good location. Staff were friendly. Nice bar. Good air conditioning.

Partner

8/10

Excellent

29 Jun 2026

David

The hotel is in an excellent location in a vibrant neighbourhood and one that feels safe for tourists. We used it as a base to attend a concert at Hyde Park and it genuinely is a 20 minute easy walk.

The hotel itself has welcoming staff and the foyer, bar and restaurant are all very modern and welcoming.

The room itself was very clean but the furniture seemed a bit dated but then again many hotels of this ilk are. The bed was comfortable and the shower was powerful although it is within a bath. Tea and coffee making facilities are available and are replenished daily including a good selection of biscuits. Only slight disappointing thing was the free bottle of water wasn’t replenished despite the extreme temperatures in London.

I would say the air conditioning controls look slightly archaic and it definitely struggled to keep the room cool in the 35 degree temperatures we experienced.

The hotel makes contact with you a few days before your arrival asking if you wish to upgrade your room with the caveat on availability. I asked to upgrade but upon arrival the upgrade was not available, surely the hotels booking system should be able to tell if there was one available at the time. That was disappointing. However they had upgraded us to a slightly larger similar room to compensate for that.

Finally, we received a voucher for a complimentary drink at the bar which was a nice touch until we found it was genuinely only for ONE free drink for one guest only and not for both!!

Partner

6/10

Pleasant

28 Jun 2026

Wendy

A good location
Staff were very helpful and friendly.
The bedrooms were very clean , but the air conditioning didn’t work well.
The corridors upstairs needed to be hoovered round the edges.

Partner

6/10

Pleasant

27 Jun 2026

Alexandra

The grand room is spacious (for london standards) and clean. Bathroom has no cosmetic amenities. Do bring your own. There is liquid soap, shampoo, body lotion and slippers.

The hallways need airing, urgently. They are very stuffy, and not air conditioned either.

The cafeteria is basic. Don’t get afternoon tea for 32£. Go elsewhere for your finger sandwiches.

Beware of paying 50£ for early check-in. It means you will be charged if they give you the room anytime before 3pm. I had to wait at the bar area until 13:30. (Maybe even later but they claim they produced my keys around 13:00)
No disclaimer for that.

If it’s summer beware, some rooms have broken AC. They will make an effort to change you but if hotel is sold out, good luck.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

loralee

Loved the location. Staff amazing. Breakfast great. Only downside was the rooms were hot with the heat wave. A/c Coukd not keep up

Friends

10/10

Exceptional

25 Jun 2026

Dhirendra

Good

10/10

Exceptional

24 Jun 2026

Laura

Loved the staff, size and cleanliness of the room.
Location near museums, Kensington Castle was wonderful.

Partner

10/10

Exceptional

24 Jun 2026

Noreen

We loved our stay at the Rembrandt and would gladly return. The staff were all outstanding. Every single individual we encountered was cheerfully helpful and welcoming. The location was perfect - quiet and away from tourist crowds but convenient. Besides being across from the V&A, it is close to the South Kensington tube station and you can catch major bus lines to the east of the city just across the street. There is a nice area of shops and several restaurants near the tube station and Harrods is a 10 -15 minute walk away. The rooms were immaculate and comfortable - ours had a nice view and you could open the windows for fresh air. The air system was simple and easy to set and use - our nights were always cool and comfortable. We look forward to coming back someday soon.

Partner

6/10

Pleasant

22 Jun 2026

TracyLee

It was very difficult to keep regulate the air conditioning. The only way to keep our room cool was to have the very loud fan running 24/7.
There were two American electric plugs in the room. One did not work. The staff did lend us an adapter.
There was no conditioner available. I expected the hotel to provide this and so had to go into the city and pay far too much for a small amount of conditioner.

The staff was very nice and helpful. The breakfast buffet had a very good variety of foods from which to choose.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sarah

We really enjoyed our stay here. What really stood out is the friendliness and professionalism of all the staff.

We would definitely recommend and stay here again

Family

6/10

Pleasant

21 Jun 2026

Shannon

The hotel itself was fantastic (especially the breakfast) but the pictures indicate that there is a pool in the hotel which is NOT the case. We assumed (because the pool is in the hotel images) that the pool was included in our stay but it is not. You have to pay additional costs which was very disappointing to us. The staff tried to help but it is the marketing department which is marketing something that is not part of the hotel! We hope no one else arrives at the hotel with their children excited to play in the pool only to be told you have to pay extra!

Family_with_children

10/10

Exceptional

21 Jun 2026

Nerys

Great stay - would stay again

Partner

6/10

Pleasant

21 Jun 2026

Edward

The main hotel areas are well maintained, and the staff were excellent throughout our stay. The room itself was a little dated and could do with a refresh.

One thing to watch out for: the free drink coupon wording is confusing. It's one free drink per room, not per person — so don't expect one each if there are two of you.

The location is great for the London museums and the Royal Albert Hall.

Partner

6/10

Pleasant

20 Jun 2026

Adrian

Well situated within easy walking distance of many attractions.
We were surprised to be allocated a disabled room but as we stayed only for one night it didn’t really matter. Questioned this on checkout and we’re told this is normal practice when fully occupied. We suggested they make this clear on check in. AC worked well but dripped and left carpet wet.
We had booked a table in advance and went down to the restaurant at 5pm to find it not open but a table reserved in the bar area, not what we really wanted but as we had a show to go to and no time to find anywhere else , so had to make do.
We would not choose to stay here again.

Partner

10/10

Exceptional

20 Jun 2026

Michael

Everything was wonderfull..friendly staff..good food..lovely clean room and the bed was very comfortable..overall a great stay of one week.
And the concierge staff were extremely helpful

Partner

6/10

Pleasant

20 Jun 2026

Phil

It is a lovely hotel, the room was good and they do a very nice breakfast. The reason for my middle rating is the availability of the bar. I am in one of the major capital cities of the world near to a world famous concert venue,the Royal Albert Hall, and after returning from the show at just on 11pm, I was told that the bar had just closed, a ridiculous decision and not the service they should be offering and is the reason I would never return or recommend to other people to go there

Partner

8/10

Excellent

19 Jun 2026

Perihan

charge pool

10/10

Exceptional

18 Jun 2026

Alan

Great location

Family

6/10

Pleasant

17 Jun 2026

Caroline

Breakfast adequate Self service of coffee/ tea/ toast. Not what I would expect of a four star London Hotel.
Dinner: After discussion with server regarding the curry dish. We asked for medium which was way to hot. On discussion the Manager offered £10..00 discount. We were not particularly happy as we were unable to eat the meal.
However. We advised the hotel if they needed the money they would take it. We would not recommend due to the issues stated ,plus bedrooms were only average.

Business

10/10

Exceptional

15 Jun 2026

Emma

What a wonderful stay! I set this up for my daughter and her new husband as a mini honeymoon, and the staff treated them so well! They worked with me to have flowers and chocolates in their room and we were able to pre-purchase afternoon tea and a voucher for the restaurant as gifts from the US. Everyone was so helpful. And the food and service that they received was top-notch! They loved the pool and hot tub. Thank you!

Partner

10/10

Exceptional

15 Jun 2026

BARBARA

Location is excellent. Safe with lots of everything near by! Breakfast is fantastic! Multiple stays here. Will come back!

Friends

10/10

Exceptional

15 Jun 2026

Perry

Just the 1 night, excellently positioned, Staff very helpful and courteous. Breakfast was a buffet and delicous with a fabulous selection. Bed was very comfy and adequate towels etc.

Friends

10/10

Exceptional

14 Jun 2026

sara

Location, location

Partner

10/10

Exceptional

11 Jun 2026

Karen

The hotel was lovely, with wonderful staff. The full breakfast buffet was delicious and the lattes were perfect! The location was excellent also. I would definitely stay here again on my next visit to London

Family

10/10

Exceptional

10 Jun 2026

William

Friendly staff and in a great location

Self

10/10

Exceptional

09 Jun 2026

Cindy

Wonderful hotel in the right location! Great Concierge and wonderful breakfast too.

Partner

8/10

Excellent

08 Jun 2026

Malgorzata

The room was clean but bathroom needs upgrading. Noisy air conditioning (when off!). Very friendly staff. Giod breakfast

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Edward

All good

Self

10/10

Exceptional

06 Jun 2026

Kristen

Perfect location for us. Directly across from V&A and a city bus stop. Very short walk to South Kensington underground station. Pubs, bakeries, ice cream shops, pharmacy, convenience store, and a variety of wonderful small restaurants within an extremely short walk. Friendly helpful staff. Clean. Excellent breakfast buffet. Will stay again soon!

Family

8/10

Excellent

06 Jun 2026

Nina

Very friendly staff, perfect location. Property is in need of a remodel, rooms are quite small and corridors very narrow. Nice breakfast buffet and comfortable bar area. Plenty of common meeting areas.

Self

10/10

Exceptional

05 Jun 2026

caroline

Everyone was very pleasant and helpful. The location was excellent as it was close to the underground and within walking distance of all museums, shopping and Hyde Park.
Breakfast had a lot of options and stayed open for a reasonable amount of time .

Partner

8/10

Excellent

05 Jun 2026

Stephen

Service from staff was excellent room was clean. Breakfast wide choice of food

Partner

8/10

Excellent

04 Jun 2026

Jeremy

The rooms were pretty old but acceptable. Don’t expect any modernity. The place is in need of renovation, but the bar and restaurant are presentable. The coffee is the best I have tasted in London! The bar closed at 11pm. Too early for a hotel bar, in my opinion.

Partner

8/10

Excellent

31 May 2026

baris

Big room

Family_with_children

10/10

Exceptional

31 May 2026

stephen scott

Great location near the tube. Great breakfast.

Friends

10/10

Exceptional

30 May 2026

Anthony

Nice hotel, nice staff, clean as well maintained and the hotel is in a fantastic location for museums, the Brompton Oratory, Knightsbridge, Chelsea and Kensington. I would stay here again.

Self

10/10

Exceptional

29 May 2026

Susan

The staff is extraordinary - welcoming, ready to help with a smile.

Friends_and_family Family

10/10

Exceptional

27 May 2026

JOHN

Clean room
Convenient
Great Staff

Self

10/10

Exceptional

26 May 2026

Anthony

Great stay on a very good location. Very nice complimentary breakfast too

Partner

10/10

Exceptional

25 May 2026

Sarah

Perfect location for visiting all of the museums with a young child and the staff were incredible.

Friends_and_family Family

8/10

Excellent

25 May 2026

Jill

The hotel is in a great location near several museums. The breakfast was good. Our only complaint is the exorbitant cost to swim of £15 per person per day. The pool itself is lovely so such a shame. This should be much cheaper for hotel guests

Partner

8/10

Excellent

24 May 2026

Phillip

Great experience overall. Really enjoyed the breakfast. Had some issues with bathroom sink not draining appropriately, one of glasses were cracked and was never replaced, and oddly there was no hair conditioner available.

Would recommend for the location - great for visiting the Natural History and Victoria & Albert Museums, as well as being walking distance to Hyde Park, many surrounding restaurants, and access to South Kensington Station.

Partner

10/10

Exceptional

24 May 2026

Leslie

The welcome was professional and helpful.
All staff were very helpful when it was needed.

Partner

10/10

Exceptional

21 May 2026

Iana

Great location, very quite rooms, quite spacious

Self

8/10

Excellent

21 May 2026

ANGELO

The good thing about this hotel is the location.. Next to Harrods & South kensington under ground.. I found the breakfast room a bit over crowded in the morning..
My bedroom en - suite mirror is quite tarnished, could be replaced..
All good though..

Partner

10/10

Exceptional

20 May 2026

Margaret

Quiet. Welcoming.

10/10

Exceptional

20 May 2026

Robert

Always a go-to for London. Sitting in my favorite part of town and a very reasonable price. Reliable and excellent breakfast buffet, attentive staff.

Friends