Comfort Inn Victoria

United Kingdom , London
London, 18 - 24 Belgrave Road, 18-24
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100 reviews shown

4/10

Poor

26 Feb 2026

Donna Marie

The room was not as expected. We received a pullout sofa for the 2nd bed when the pictures in the ad for the 3 person room clearly showed a queen size bed and a separate twin bed. It was extremely uncomfortable to have a pullout sofa for a 5 night stay - there was not room to move around the room if you wanted to just watch TV or sit in the room. The mattress in the queen bed was a hard as a rock, with a protruding bulge in the center of the mattress. The hotel did not supply wash clothes...a standard item for taking showers. There were not any lamps in the room; only extremely bright overhead spotlights. A dull spot light attached to the headboard providing nothing for seeing without the overhead bright lights. No sound barrier between floors - people walking above us at all times of the day/night were like someone being in our room. The ad made it appear that breakfast was included with our room rate, only to find out it was an additional 10 pounds per person...for a really awful continental breakfast. No phone in the room to be able to contact the front desk or housekeeping. I would consider this hotel to be very subpar.

Family

10/10

Exceptional

16 Feb 2026

Angela

Location was perfect to explore London. Right next to Victoria station and the theatre.
Rooms were good size, cleaned daily, beds comfortable and clean.
Staff polite and helpful.
Breakfast was great start to the day.
Highly recommend and would use as base when traveling to London again

Leisure Family

10/10

Exceptional

13 Feb 2026

Deirdre

Excellent stay. We were able to check in to our room earlier than 3pm which was such a bonus after an early morning flight and able to freshen up before we hit the city.
the rooms are excellent, clean, spacious and modern and cleaned thoroughly each day. The location is ideal as only a 2 min walk from Victoria Train/Underground. also being able to leave cases in their storage facility after check out was so convenient and at no extra charge.
The thing that really stood out was the amazing staff who were always available to help and nothing was ever too much trouble.

Leisure Family

10/10

Exceptional

19 Jan 2026

Ada

Clean room, friendly staff, excellent amenities. Very good breakfast.

Leisure Family

4/10

Poor

10 Jan 2026

grace

After i moved to a room with a bath, the people upstairs were very loud. Walking around, talking loudly, and throwing things around. I went to reception to ask for earplugs, which they didn't have!! The guy never acknowledged my concerns or apologise and only said he would speak the guests, which didn't help. I barely slept the first night, and i had an important appointment the next day. In the morning i asked what epse could be done and they told me i could move rooms bht there would be no bath tub, i like to have a tub as the travel arrangements always coz be back pain. I moved to a room that was on the top floor, quite cold at first, and as i was packing up, the cleaner came into my room!! Did not knock on the door or anything, just walked right in!!
Once i moved room, it was fine, but i did not enjoy my stay and would never recommend this hotel. They dont have any consideration, compassion, no ear plugs, and no ice! What type of hotel is this?!!

Business Partner

4/10

Poor

25 Dec 2025

mirian

The room and hallway smelled like smoke and the sheets and bathroom were dirty.

Leisure Family

10/10

Exceptional

16 Dec 2025

simon

comfy room and very clean

Partner

10/10

Exceptional

14 Dec 2025

Sarah

Quick and easy . Stored bags which was great for our trip around London

Leisure Partner

10/10

Exceptional

13 Dec 2025

Kirsten

Clean, convenient ...and good value for money!

Partner

10/10

Exceptional

03 Dec 2025

William

Great location and excellent room and lovely staff, particularly Gul

Partner

4/10

Poor

26 Sep 2025

Will

Room was clean, but very noisy air conditioning. Also regular noise from the trains, and people talking loudly & banging doors in the corridor made for a very poor night's sleep

Business

6/10

Pleasant

13 Sep 2025

Len

Great location...poor room service. Room was not serviced during our entire stay.

Leisure Partner

8/10

Excellent

08 Sep 2025

Martin

Very clean and comfortable. Great location - central to getting around the city. Good breakfast and friendly staff.

Leisure

10/10

Exceptional

05 Sep 2025

Jerry

Accommodations were satisfactory and clean. Would stay again.

6/10

Pleasant

25 Aug 2025

Lina

Air condition was leaking water

10/10

Exceptional

22 Aug 2025

Lily

Nice place to stay

It was nice hotel and close to the most popular place specially near bus station. When I leave just took the bus to the airport.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Gemma

Perfect for 1 adult and 2 children. Well equipped with everything you need for a night or 2. We were on the first floor, facing the main road and didn't hear much traffic noise. Would definitely recommend.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Sasha

Very close to the station and room was comfortable and tidy.

Leisure Friends

10/10

Exceptional

13 Aug 2025

Jennifer

The people that manage your desk were excellent. They made sure that we had everything we needed and that our stay was comfortable.

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Stephanie

No frills…. But clean and super close to everything. I would stay again for sure.

Leisure Family

8/10

Excellent

04 Aug 2025

John

Rooms air conditioned, clean and extremely accessible to London attractions. Literally across the street from Victoria Underground station out the Victoria Street exit.
Rooms small but well maintained and worth the money. Remember, this used to be a residence so the rooms are still the same.

Leisure Partner

4/10

Poor

02 Aug 2025

Jennifer

This property was overpriced and did description did not match what I found.

8/10

Excellent

01 Aug 2025

Lisa

Good Location

Hotel is situated close to many bus tour departure points, including Evan Evans tours, Harry Potter tours. Also. Walking distance to Westminister Abbey and Big Ben and Victoria Station. Small but functional rooms and A/C worked.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Mélanie

Great for location!

Leisure Family

8/10

Excellent

27 Jul 2025

Ian

Spacious

10/10

Exceptional

26 Jul 2025

Olena

Really good breakfast. There is someone upfront all the time.

Family

10/10

Exceptional

23 Jul 2025

Monica

So convenient to go anywhere. Very good location

10/10

Exceptional

20 Jul 2025

DON RIO MARK

Got this as our main base while we go about London. Its location is very good, across a pub and about 30 steps to Victoria station where you can easily get transportation, and food. It is close to Buckingham palace,Green park and Westminster.

Rooms are sufficient and clean, it has a/c so that is amazing. The family room can sleep 4 people and that is a plus in our books. Lobby is small and intimate. There are no lifts in this place so be careful specially if you have heavy luggage’s.

The floors are very thin and noisy and if that person above you decided to move furniture at 3pm, YOU WILL HEAR IT. One other thing is that there is someone in the reception that reeks BO and if that person is the first point of contact by the guest, it is a major turn off and reflects the business and brand.

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Amy

This hotel was really conveniently located. We were able to walk to the theatre, restaurants, tours, trains and the tube. Not a luxury hotel by any means but very adequate for our stay. I would book again.

Leisure Family

4/10

Poor

07 Jul 2025

Tanya

We booked 2 rooms, when we entered one room we noticed windows open with no screens 1st floor balcony style. Turn on AC let it run for a few hours and the room was just stifling hot at 95/96 degrees. We were told by the front dest some AC weren't working as was given a fan and open the windows as the only had 1 room that wasn't clean left. For safety reasons we didn't feel comfortable keeping the windows open. My family of 5 had to take turns sleeping in the room that the AC worked. The room was pretty much unusable as it was so hot for $400+ a night was waste. The front desk just gave as a complaint form to fill out.

Leisure Family

10/10

Exceptional

27 Jun 2025

Dineya

Excellent

10/10

Exceptional

27 Jun 2025

Rajeev Krishna

Very convenient location (situated just 5 mins walking distance from Victoria Station & bus stops). Rooms are clean & spacious enough to stay. Breakfast provided at 10 GBP per person extra, but plenty of eating places around so can consider to opt out. The staff members are courteous and friendly. Will stay here again in my future visits.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Serhiy

Great location, clean place with working AC.

Business_and_leisure Family

10/10

Exceptional

22 Jun 2025

Verified traveler

The place was small but efficient for our travels. They were accommodating with our luggage storage while we explored London for the day.
Only issue was the shower head spraying the whole bathroom. Other than that, great place, excellent location and we had a great and relaxing stay.

6/10

Pleasant

19 Jun 2025

Lois

No a/c

Hot no a/c

Friends_and_family Friends

8/10

Excellent

19 Jun 2025

Girish

The Comfort Inn Victoria was a very comfortable and clean hotel. It is a small hotel but is centrally located in Belgrade’s and Westminster. Hotel and area were quiet. Staff were helpful and room was clean. Property is well maintained. The rooms are not spacious, we had a triple room and it was fine for us (2 adults, 1 child)

Leisure Family

4/10

Poor

16 Jun 2025

Amit

Got a room in the basement. It was a tiny room.

Great location, very close to Victoria Station.

People were nice and helpful.

Business Family

10/10

Exceptional

13 Jun 2025

Noel

Excellent location near Victoria Station...great for families!...we took a tour on our cruise arrival to Southampton which return us to the Victoria station, 3 minute walk, saving in rides!

10/10

Exceptional

07 Jun 2025

Wade

Compact is an understatement, but if you just need a clean bed and bath near Victoria Station, it's fine. On the ground floor, you'll hear the rumble of the London underground train, but not loud enough to be bothersome. Clean accommodation in good location. 45 minute cab ride from London City Airport.

Leisure Family

8/10

Excellent

31 May 2025

Luisana

Súper nice and amazing hotel

Leisure Family

8/10

Excellent

25 May 2025

Ling

Clean and comfortable

10/10

Exceptional

21 May 2025

Carolyn

The guy at the desk was so nice and helpful. The room was small but comfortable. I loved the stand the stand

10/10

Exceptional

17 May 2025

Nikky

It was a great location for workability and transportation. The rooms were clean and the staff was friendly.

Leisure Friends

8/10

Excellent

08 May 2025

Susan

Very convenent for walking to the major attractions and the bus and train stations

Leisure

8/10

Excellent

28 Apr 2025

Lisa

Comfortable Stay

Very handy little hotel. In a good position near to Victoria Coach & train station so easy access to travel & explore London.

Partner

8/10

Excellent

24 Apr 2025

Adrian

Exactly what we were looking for a one night stop in London. Good experience checking into a decent sized triple room for 3 adults.

Leisure Family

8/10

Excellent

21 Apr 2025

Stephane

Confortable mais petit

Chambre petite mais propre. Pas de réfrigérateur ni de glace de disponible à l'hôtel.

Partner

8/10

Excellent

19 Apr 2025

david

Great value hotel

Great hotel with friendly staff very clean and tidy with comfortable beds. Bathroom was clean with great shower .will definitely stay again whrn in london

10/10

Exceptional

16 Apr 2025

Michael F

Front desk staff all very helpful and courteous. Cleaning staff very efficient. Just steps away from a great tavern that serves good food
Breakfast was more than enough to eat. Would book again. Thank you to morning staff for helping with our luggage and assisting with calls. You are very much appreciated.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Verified traveler

Good value

Arrived into Victoria Coach Station and walked around the corner to check in. I checked in then straight out again into the West End via Victoria underground which is within eyesight of the Comfort Inn!Came back and straight to sleep. The cleaners were a little noisy in the morning and you can hear the rumblings every now and then from the underground (basement room) but these are all minor things tbh. Clean modern room l, pleasant staff, good value and a great base for the night.

Self

8/10

Excellent

08 Apr 2025

Sandie

Ideally situated for both Victoria coach Station and main line train station. Room though small had a comfy bed and all amenities. The bathroom was clean and modern with a super shower. Couldn't get the TV or the air con to work some instructions would've been helpful

Leisure Partner

2/10

Poor

05 Apr 2025

Nicholas

Nocbh

4/10

Poor

29 Mar 2025

John

Avoid!

The room was tiny, barely fit a double bed in it. In between the rumblings of the trains into Victoria, we had the noise from upstairs of people jumping up and down on the floor. I guess the question is what do you expect for a room only rate of £130? Never again. Do not believe the description on hotels.com for sure!!

Partner

6/10

Pleasant

26 Mar 2025

Barbara

We found the hotel very conveniently situated and very close to transport

Leisure Family

8/10

Excellent

23 Mar 2025

Paul

Conveniently located, staff were all polite and did best they could with things. Rooms a tad on the small side, but ok for short stays (was there for a few before heading to Brighton)

Leisure Partner

10/10

Exceptional

23 Mar 2025

Verified traveler

Great!

Great location, easy check in. Clean reasonable size room. Bed a bit hard but subjective. Would recommend.

Partner

8/10

Excellent

17 Mar 2025

Amanda Jean

Nice overall but beds a little hard for my liking

Leisure Family

10/10

Exceptional

15 Mar 2025

ANTHONY

Always a good stay

Have stayed several times and it's always good. Next to Victoria station. Modern, comfortable and quiet. Will certainly stay again.

Partner

10/10

Exceptional

26 Feb 2025

Kala

Lovely helpful staff on reception. Allowed us to check in early as the room was ready and also to leave our luggage the next day after check out. Room was clean, comfortable and excellent value for money.

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

Verified traveler

Comfortable and clean, great choice.

Excellent, we were so impressed with this hotel. Great location, brilliant staff. Clean and comfortable. We didnt take the breakfast option but it looked good. Super handy for Victoria statuon and getting around London.

Friends_and_family Family

8/10

Excellent

23 Feb 2025

Andrew

Very close to Victoria

Leisure

10/10

Exceptional

19 Feb 2025

Pippa

It was a fab location ... the rooms for family was basic but everything you needed for a stay ans such good value for money. It really is a super hotel for breaks in central london
Will deffo use this hotel again

Leisure

8/10

Excellent

16 Feb 2025

Lindsay

Good value stay for the quality and location

8/10

Excellent

13 Jan 2025

Damian

One nighter

Hotel is very basic but does the job for 1 night

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

Verified traveler

Great little hotel close to Victoria railway and coach stations. Some good food options close by too. Highly recommend.

Partner

10/10

Exceptional

05 Jan 2025

New Year 2025

The hotel was in a fantastic position for Victoria Coach and Train stations. The staff were friendly and helpful. The room was cosy and comfortable, and everything you needed was provided.The breakfast offered a great continental choice and was good value. I would recommend this hotel to anyone coming to London via Victoria. We look forward to staying again.

Partner

6/10

Pleasant

29 Nov 2024

Doyle

Tiny property with small rooms. I’m 6’5” and my feet hung off bed

Leisure

10/10

Exceptional

06 Nov 2024

Linda

Great location & property! Very close & walkable to Victoria Station, Buckingham Palace, pubs & restaurants. Easy connections through Victoria Station to rail lines & other underground lines. Good breakfast, additional 10 pounds sterling per person, per day.

Leisure Partner

4/10

Poor

17 Oct 2024

Brenda

Room in basement with no window. Felt like a dungeon and like a fire trap. Was NOT told about location of room. One assumes they'll get a window too. No window in a hotel room is illegal in Canada. This was not a cheap room either. Feel like I've been had. Can't recommend Expedia based on this experience.

Leisure Family

8/10

Excellent

13 Oct 2024

Siu Pui

we stayed at the basement floor which was quite noisy, need to wait till tube not running then we will not feel the shaking...other than that everything seems to be fine

Leisure Friends

4/10

Poor

21 Sep 2024

Verified traveler

Terrible choice

This hotel was overpriced; the only good thing about it was its location.

I got a room overlooking a roof of black, crusty mold with outdated furniture & a hard bed.

I went to a Comfort Inn in the Victoria area a few years ago& I thought I was selecting the same one.

I was extremely disappointed that I selected this option. I will not return to this hotel .

Partner

6/10

Pleasant

09 Aug 2024

Ramie

Good

10/10

Exceptional

09 Aug 2024

James

Good value.

Leisure Family

8/10

Excellent

22 Jul 2024

Peter

Was perfect for our short overnight.

Business_and_leisure Family_with_children

4/10

Poor

07 Jul 2024

Lorraine

Their was a step to enter the building this was not mentioned pre booking as i have poor mobility this was a negative as was the slope to the room we paid over 200 pound for a small room the bed was no bigger than a single bed my husbands feet over hung all night the pillows where so soft their was no option for another was very dissapointed as advertising was not met by expectation

Leisure Partner

8/10

Excellent

27 Jun 2024

Monica

Our room was tiny and damp. At night when we lay down in bed the sheets felt damp. We were only staying 2 nights and just soldiered through.

Leisure Family

10/10

Exceptional

29 May 2024

Linda

Lovely stay

Had a lovely stay, good location for sight seeing. Comfy beds and a lovely shower. Friendly staff would definitely recommend for families.

Friends_and_family Family

10/10

Exceptional

27 May 2024

Samantha

Okay

Business_and_leisure Partner

8/10

Excellent

27 May 2024

Deborah

Good location and service. Bed wasn’t as comfortable as other hotels I’ve stayed in

Leisure

8/10

Excellent

22 May 2024

Deborah

Central location and great staff

4/10

Poor

21 May 2024

Lisa

The location was good for us. However, the condition of the property was not good! One of the electic outlets looked like it had caught fire, there was a stain the color of rust on the ceiling about 6 inches diameter , and there were several runs of black goo dripping from the ceiling to the top of the entry door frame.

Partner

6/10

Pleasant

28 Feb 2024

Stuart

Rooms appeared newly refurbished and were certainly in quite good condition. Breakfast quite poor for the money

Business Self

10/10

Exceptional

18 Jan 2024

Sarait

Amazing

Amazing place to stay very helpful. We loved our stay and was extremely pleased with the early check in

Partner

10/10

Exceptional

23 Dec 2023

mary michelle

nice

6/10

Pleasant

25 Nov 2023

Benisa

Location is a pretty convenient as it’s near Victoria train station. If you’re adventurous and doesn’t mind walking then this hotel location is for you. It’s about 17 mins to Buckingham palace, 25 minutes to Big Ben. There is no fridge no microwave but I think that’s a Europe thing. The staff were very unfriendly, uninformative, we asked general questions such as places to eat nearby and no answer like we didn’t exist. We got back late evening one night and realized I was out of water. I went to the front desk to ask if there’s water anywhere and he said “no” and started watching on his phone. Other than that, it’s worth the price. You really do pay for what you get. The rooms are very very very small so make sure you read the whole disclosure. I think this is only good for one person one day kind of stay.

Leisure Partner

10/10

Exceptional

23 Nov 2023

Kimberley

Staff was very helpful and kind

8/10

Excellent

08 Oct 2023

leslie

Wonderful location! Good breakfast service. Close to coach and train stations and across the street from an excellent pub! Quiet rooms and very clean. I would definitely stay there again!

Leisure Partner

10/10

Exceptional

30 Sep 2023

JEN SHEW

The cleaning lady works hard. The front desk people are very helpful.

Self

8/10

Excellent

20 Sep 2023

Jason

Excellent location. It’s very close to a train and underground station.

Leisure

4/10

Poor

20 Sep 2023

Alyson

Our room was in the basement or zero or London terms. The A/C made a weird buzzing sound every few minutes, you could hear the train rumbling next to the hotel. It was a good thing I had a good pair of earplugs or I wouldn't have slept. The only reason I get a hotel is to sleep.

Leisure Partner

8/10

Excellent

17 Sep 2023

Lisseth

El aire acondicionado no servia y hacía mucho calor

Leisure Family

10/10

Exceptional

31 Aug 2023

Fabiola

We had a great experience definitely recommend it!

6/10

Pleasant

28 Aug 2023

Melanie

Good location, near train station, rooms were small but clean. Staff were helpful but not overly friendly. Loud noise outside window (basement room) in the middle of the night.

Leisure Friends

4/10

Poor

16 Aug 2023

Kevin

Be Aware

One of the reasons I booked Comfort Inn at Victoria was that the Hotels.com website indicated that the hotel has AC. On Thursday, August 10, 2023, the day time high was 80oF, we checked into the Comfort Inn at Victoria, and then found that the AC was not working in our room and requested another room. We were told that the hotel was fully booked and they would not be able to give us another room until maybe Saturday, definitely Sunday. In order to move to another room, we would have to pack up all our things in the morning, put the luggage in a storage room, then move to another room in the afternoon. We were afraid that we might not have a room at all during the process, thus decided to stay. In the mid of our stay, I asked about the status of AC repair. The staff was annoyed at me for asking. During our stay of 5 nights, no one came to repair the AC. Although it cooled off on Saturday and the hotel provided us a fan, the room was still very warm because the window has a device which limits the opening up to 8 inch. In order to let the cool air come in, we had to keep the curtain and windows open, which let in the noise from the busy street and it gets light early in London. The sleep is not good.
The good things about the hotel are location and breakfast.
I will not recommend this hotel because you might not get what you pay for. And the staff can be rude.

Friends_and_family Family

6/10

Pleasant

01 Aug 2023

Anthony

The breakfast

Didn't like the breakfast options - Think a fruit salad would go along way or at least more fruit choices. Only oranges and grapes, didn't really go well oatmeal.

Self

10/10

Exceptional

01 Aug 2023

Laura

Easy to find and close to Victoria Station, room was neat tidy and great as a base to explore from.

Leisure Self

10/10

Exceptional

31 Jul 2023

Jenna

Great hotel

Fantastic London hotel.. exceeded our expectations! Room was spacious and recently renovated to a very high standard with good facilities. Staff very friendly and allowed us to store our luggage prior to check in and after checking out. Breakfast is simple but you get enough to do. Would definitely recommend and will stay again.

Friends_and_family Family

10/10

Exceptional

29 Jul 2023

Bryan

Very good location, and the staff are excellent

Leisure Family

6/10

Pleasant

21 Jul 2023

Sonya

Basic hotel, the one pillow was flat, comforter was old, was put in the basement with no window, breakfast was included in the price but again basic, would not stay here again

Leisure Family

6/10

Pleasant

15 Jul 2023

Jill

The room was fine. However, the staff acted as if we were an inconvenience when we asked them questions.

Leisure Partner