Name: Comfort Inn Victoria
Address: Belgrave Road, 18-24, London, SW1V 1QF, GB

6/10

Pleasant

30 Jul 2026

Donna

The beds were uncomfortable. When it says there is one double and one twin the twin is a chair that pulls out to a bed with the thinnest mattress that you can feel every piece of metal

10/10

Exceptional

28 Jul 2026

Natalie

Great stay 👏 🌟

2/10

Poor

23 Jul 2026

Breezy

The staff was very rude and incompetent

10/10

Exceptional

19 Jul 2026

Michael

Centrally located, helpful staff.

Partner

8/10

Excellent

19 Jul 2026

louise

The room was on the ground floor and had a really bad damp smell but it was clean and adequate and did not spoil a 1 night stay but was really strong smell

Friends_and_family Family

2/10

Poor

18 Jul 2026

William

We were put in a room below ground and next to the breakfast room. Below ground level is obviously not particularly appealing. The tube must have run below the hotel, or very near, because every few minutes you could hear the rumble of the cars. This would start early in the morning and last until late at night. The noise from people entering and exiting the breakfast room would begin at 6:30.

Family

10/10

Exceptional

18 Jul 2026

Agata

Room was clean. AC was good. It’s in a nice area close to shopping, food and Victoria Station.

Family

10/10

Exceptional

06 Jul 2026

Kayla

Location was great as it’s right by the Underground. Hotel was basic but had everything I needed. (No mini fridge though)

Self

4/10

Poor

01 Jul 2026

Namir

I wish I could say it was a better stay but I was not impressed. We spent a great deal of money for location and comfort . Location was great easy to get any where. Near busses,tube and train. As for the building and rooms we had I was not impressed.

The first room 201 had a sofa bed made up when we arrived. On folding it up because we were not using it in our stay we found stains on mattress as well as thick dust which would explain the dust bunnies all over the room. The bathroom was tiny you had to turn sideways to clean your self properly. The best thing about this room was the Air Conditioning. The bed was hard as rock.
Room 204 is a double room the air cools the room it is in but not the front room.
The two rooms face each other no separation. We found foot prints on the sheets and stains on the mattress ask cleaning lady to change the bed and was told they clean ever 3 days. Had to go to office to get cleaners to clean the bed.

I would not suggest this hotel to anyone .

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Yolanda

I think the property needs updating. It’s a little outdated., the hallway do smell a little bit, but if it’s the old carpet or wood, but it does smell when’s in your room you’re OK but walking up the elevator and in the hallway, it smells a little bit old.

Friends

2/10

Poor

26 Jun 2026

Ghazaleh

We arrived at midnight with two small kids and they gave is a room with a broken AC, windows that didn’t fully open and two very loud fans. The sweltering heat in that room was like a sauna while outside temperature was 25 C. The staff refused to give us another room and it was by far the worst hotel experience I have ever had. Stay away!

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Faith E

The air conditioning was awesome!!!

Family

6/10

Pleasant

23 Jun 2026

Bianca

Your standard 3 star. Comfortable and clean enough with no fills. I was thankful for the individual AC unit in the room during the heat wave. Please note if you’re on the ground floor you will feel the rumble of the trains pulling into Victoria.

Partner

8/10

Excellent

18 Jun 2026

Oana Gabriela

The room was clean, which I appreciated. However, there were a few issues that made the stay less comfortable. The AC unit appeared to be held up with tape and was only somewhat working. The shower divider was not properly in place, so water got everywhere during the shower. It was also difficult to find the room, and the layout was not very straightforward. Overall, it was okay, but there are definitely some maintenance and navigation issues that need attention.

Self

10/10

Exceptional

18 Jun 2026

Marc

Ok

Self

6/10

Pleasant

15 Jun 2026

William

Small

Partner

8/10

Excellent

15 Jun 2026

Robert

Very good place if you need a room convenient to Victoria Station. Would stay again.

Partner

10/10

Exceptional

14 Jun 2026

Aaron

Great location and convenient to get around. Right next to a main underground station, walking distance to lots shops, restaurants, and stuff to visit. The pub next door is fantastic as well. Kid/ family friendly hotel. Attentive and friendly staff, I would stay again.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Elizabeth

This is a charming spot in an excellent location. No noise at night and convenient to all the Victoria Stations and Buckingham Palace. Wish the rooms were equipped with a fridge but otherwise perfect.

Partner

6/10

Pleasant

13 Jun 2026

Desmond

The room was cold the heating never worked.I asked at receptio but nobody came😕

Partner

10/10

Exceptional

12 Jun 2026

Nina

Clean and the staff very friendly

Family_with_children

6/10

Pleasant

05 Jun 2026

Rick

We liked the location especially for the price.
Raised a concern about the fan in the room but they sent a person to look at it and he said he’d get it the next day. That day came and went and the fan still didn’t work. We stayed at this location for 5 nights and the fan was more to protect their property.
Everything else was fine.
We did not use the paid breakfast as we went out each day.

Partner

8/10

Excellent

01 Jun 2026

Luis

A/C unit was not working well

Partner

4/10

Poor

27 May 2026

Kiran

We were here during the heatwave. Brutal. 2/4 rooms had terrible AC units. The maintenance staff gave us fans and one group was relocated and we appreciate that but we had to ask 3 times for a room with AC.

Family_with_children

8/10

Excellent

23 May 2026

Mara

Esta cerca de la estación Victoria, hay variedad de restaurantes alrededor, puedes llegar caminando al Palacio de Buckingham.

Family_with_children

10/10

Exceptional

21 May 2026

Linda

Chose hotel for convenience of Chelsea flower show as only a 15 min walk and close to Victoria station.
We arrived early to leave our bag in their storage which was convenient and we checked in later after the show, staff were very friendly and helpful.
Room was on the ground floor and along with the bathroom it was spotlessly clean, Room was small but that didn’t matter as we were not spending much time there and only sleeping there for one night.
I can’t comment on breakfast as we didn’t include it as an option.
We checked out the following morning and they kindly let us store our luggage while we visited Buckingham Palace.

Partner

4/10

Poor

18 May 2026

Ann

The room was incredibly small. Not what was portrayed nor expected. Staff were ok and somewhat helpful but not overly friendly. The breakfast was disappointing. The sound travelled so it was loud at night, combined with an uncomfortable bed, sleep was not the best.

6/10

Pleasant

18 May 2026

Bin seng

Descent location, tad bit noisy being next to the road. Found the bed a bit uncomfortable for my liking.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Donna

Loved the heated floors and towel rack!!

10/10

Exceptional

12 May 2026

Victor M

Clean room

Family_with_children

10/10

Exceptional

10 May 2026

Ove

Ver ftriendly staff, everything workes out very weii.

Friends_and_family Family

8/10

Excellent

06 May 2026

Maria

Clean & spacious room. Updated, close to Victoria station. Lots of restaurants nearby. Great value for price

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Janice

The location is very convenient for buses and trains. It's an older building with small rooms but the staff works hard to make clients feel welcome and supported. I would be happy to stay there again.

10/10

Exceptional

27 Apr 2026

Shawn

We stayed here for one night during an overnight trip to London, and it was great. It was in a great, safe location, and perfect for the price!

Family_with_children

10/10

Exceptional

19 Apr 2026

Edgar

Clean room. Walking distance to Restaurants and shops nearby.

8/10

Excellent

18 Apr 2026

Alexandra

Vending machine was broken. Room was very humid. Breakfast was good and staff was friendly and helpful.

Family

4/10

Poor

15 Apr 2026

Lisa

Hotel clean and fresh. Breakfast good for price.
Stay spoilt by no working kettle. I did report it on arrival and was told housekeeping would bring one either in the evening or early am. It never turned up!! On check out I mentioned this and was told \"Oh we wondered what that kettle with 204 on it was for\" REALLY
Saying that we would stay again as it was a good location.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Andrew

Great location. Friendly staff.

Partner

10/10

Exceptional

13 Apr 2026

Tiffany

Close to metro and other train transports. Close to main hub for many of buses. Walkable to tourist spots. Close to some yummy restaurants and shopping. Staff at hotel very friendly.

Family_with_children

10/10

Exceptional

10 Apr 2026

Alison

Hotel was clean and staff we encountered were polite.
The room was great and had everything we needed for our short stay.
Very conveniently located for Victoria Station/underground and within walking distance of the nearby theatres

Friends_and_family Family

2/10

Poor

05 Apr 2026

Jean

Air con doesn’t work, heaters are roasting and won’t turn down or off. Staff completely ignore all requests for help with it, awful service and staff.

Partner

10/10

Exceptional

02 Apr 2026

Erin

Great

10/10

Exceptional

27 Mar 2026

Simon

Clean and tidy room. Supurb location right behind Victoria station so great as a base to explore. Will definitely be back again the future

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Lucas

Very good

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Marin

The location is great, close to Victoria station. Housekeeping cleans the rooms daily for when you return later during the evening.
However, the air conditioning is terrible and in need of a deep clean and breakfast is rather lame-ish

Friends_and_family Family

4/10

Poor

26 Feb 2026

Donna Marie

The room was not as expected. We received a pullout sofa for the 2nd bed when the pictures in the ad for the 3 person room clearly showed a queen size bed and a separate twin bed. It was extremely uncomfortable to have a pullout sofa for a 5 night stay - there was not room to move around the room if you wanted to just watch TV or sit in the room. The mattress in the queen bed was a hard as a rock, with a protruding bulge in the center of the mattress. The hotel did not supply wash clothes...a standard item for taking showers. There were not any lamps in the room; only extremely bright overhead spotlights. A dull spot light attached to the headboard providing nothing for seeing without the overhead bright lights. No sound barrier between floors - people walking above us at all times of the day/night were like someone being in our room. The ad made it appear that breakfast was included with our room rate, only to find out it was an additional 10 pounds per person...for a really awful continental breakfast. No phone in the room to be able to contact the front desk or housekeeping. I would consider this hotel to be very subpar.

Family

10/10

Exceptional

16 Feb 2026

Angela

Location was perfect to explore London. Right next to Victoria station and the theatre.
Rooms were good size, cleaned daily, beds comfortable and clean.
Staff polite and helpful.
Breakfast was great start to the day.
Highly recommend and would use as base when traveling to London again

Leisure Family

10/10

Exceptional

13 Feb 2026

Deirdre

Excellent stay. We were able to check in to our room earlier than 3pm which was such a bonus after an early morning flight and able to freshen up before we hit the city.
the rooms are excellent, clean, spacious and modern and cleaned thoroughly each day. The location is ideal as only a 2 min walk from Victoria Train/Underground. also being able to leave cases in their storage facility after check out was so convenient and at no extra charge.
The thing that really stood out was the amazing staff who were always available to help and nothing was ever too much trouble.

Leisure Family

10/10

Exceptional

19 Jan 2026

Ada

Clean room, friendly staff, excellent amenities. Very good breakfast.

Leisure Family

4/10

Poor

10 Jan 2026

grace

After i moved to a room with a bath, the people upstairs were very loud. Walking around, talking loudly, and throwing things around. I went to reception to ask for earplugs, which they didn't have!! The guy never acknowledged my concerns or apologise and only said he would speak the guests, which didn't help. I barely slept the first night, and i had an important appointment the next day. In the morning i asked what epse could be done and they told me i could move rooms bht there would be no bath tub, i like to have a tub as the travel arrangements always coz be back pain. I moved to a room that was on the top floor, quite cold at first, and as i was packing up, the cleaner came into my room!! Did not knock on the door or anything, just walked right in!!
Once i moved room, it was fine, but i did not enjoy my stay and would never recommend this hotel. They dont have any consideration, compassion, no ear plugs, and no ice! What type of hotel is this?!!

Business Partner

4/10

Poor

25 Dec 2025

mirian

The room and hallway smelled like smoke and the sheets and bathroom were dirty.

Leisure Family

10/10

Exceptional

16 Dec 2025

simon

comfy room and very clean

Partner

10/10

Exceptional

14 Dec 2025

Sarah

Quick and easy . Stored bags which was great for our trip around London

Leisure Partner

10/10

Exceptional

13 Dec 2025

Kirsten

Clean, convenient ...and good value for money!

Partner

10/10

Exceptional

03 Dec 2025

William

Great location and excellent room and lovely staff, particularly Gul

Partner

4/10

Poor

26 Sep 2025

Will

Room was clean, but very noisy air conditioning. Also regular noise from the trains, and people talking loudly & banging doors in the corridor made for a very poor night's sleep

Business

6/10

Pleasant

13 Sep 2025

Len

Great location...poor room service. Room was not serviced during our entire stay.

Leisure Partner

8/10

Excellent

08 Sep 2025

Martin

Very clean and comfortable. Great location - central to getting around the city. Good breakfast and friendly staff.

Leisure

10/10

Exceptional

05 Sep 2025

Jerry

Accommodations were satisfactory and clean. Would stay again.

6/10

Pleasant

25 Aug 2025

Lina

Air condition was leaking water

10/10

Exceptional

22 Aug 2025

Lily

Nice place to stay

It was nice hotel and close to the most popular place specially near bus station. When I leave just took the bus to the airport.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Gemma

Perfect for 1 adult and 2 children. Well equipped with everything you need for a night or 2. We were on the first floor, facing the main road and didn't hear much traffic noise. Would definitely recommend.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Sasha

Very close to the station and room was comfortable and tidy.

Leisure Friends

10/10

Exceptional

13 Aug 2025

Jennifer

The people that manage your desk were excellent. They made sure that we had everything we needed and that our stay was comfortable.

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Stephanie

No frills…. But clean and super close to everything. I would stay again for sure.

Leisure Family

8/10

Excellent

04 Aug 2025

John

Rooms air conditioned, clean and extremely accessible to London attractions. Literally across the street from Victoria Underground station out the Victoria Street exit.
Rooms small but well maintained and worth the money. Remember, this used to be a residence so the rooms are still the same.

Leisure Partner

4/10

Poor

02 Aug 2025

Jennifer

This property was overpriced and did description did not match what I found.

8/10

Excellent

01 Aug 2025

Lisa

Good Location

Hotel is situated close to many bus tour departure points, including Evan Evans tours, Harry Potter tours. Also. Walking distance to Westminister Abbey and Big Ben and Victoria Station. Small but functional rooms and A/C worked.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Mélanie

Great for location!

Leisure Family

8/10

Excellent

27 Jul 2025

Ian

Spacious

10/10

Exceptional

26 Jul 2025

Olena

Really good breakfast. There is someone upfront all the time.

Family

10/10

Exceptional

23 Jul 2025

Monica

So convenient to go anywhere. Very good location

10/10

Exceptional

20 Jul 2025

DON RIO MARK

Got this as our main base while we go about London. Its location is very good, across a pub and about 30 steps to Victoria station where you can easily get transportation, and food. It is close to Buckingham palace,Green park and Westminster.

Rooms are sufficient and clean, it has a/c so that is amazing. The family room can sleep 4 people and that is a plus in our books. Lobby is small and intimate. There are no lifts in this place so be careful specially if you have heavy luggage’s.

The floors are very thin and noisy and if that person above you decided to move furniture at 3pm, YOU WILL HEAR IT. One other thing is that there is someone in the reception that reeks BO and if that person is the first point of contact by the guest, it is a major turn off and reflects the business and brand.

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Amy

This hotel was really conveniently located. We were able to walk to the theatre, restaurants, tours, trains and the tube. Not a luxury hotel by any means but very adequate for our stay. I would book again.

Leisure Family

4/10

Poor

07 Jul 2025

Tanya

We booked 2 rooms, when we entered one room we noticed windows open with no screens 1st floor balcony style. Turn on AC let it run for a few hours and the room was just stifling hot at 95/96 degrees. We were told by the front dest some AC weren't working as was given a fan and open the windows as the only had 1 room that wasn't clean left. For safety reasons we didn't feel comfortable keeping the windows open. My family of 5 had to take turns sleeping in the room that the AC worked. The room was pretty much unusable as it was so hot for $400+ a night was waste. The front desk just gave as a complaint form to fill out.

Leisure Family

10/10

Exceptional

27 Jun 2025

Dineya

Excellent

10/10

Exceptional

27 Jun 2025

Rajeev Krishna

Very convenient location (situated just 5 mins walking distance from Victoria Station & bus stops). Rooms are clean & spacious enough to stay. Breakfast provided at 10 GBP per person extra, but plenty of eating places around so can consider to opt out. The staff members are courteous and friendly. Will stay here again in my future visits.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Serhiy

Great location, clean place with working AC.

Business_and_leisure Family

10/10

Exceptional

22 Jun 2025

Verified traveler

The place was small but efficient for our travels. They were accommodating with our luggage storage while we explored London for the day.
Only issue was the shower head spraying the whole bathroom. Other than that, great place, excellent location and we had a great and relaxing stay.

6/10

Pleasant

19 Jun 2025

Lois

No a/c

Hot no a/c

Friends_and_family Friends

8/10

Excellent

19 Jun 2025

Girish

The Comfort Inn Victoria was a very comfortable and clean hotel. It is a small hotel but is centrally located in Belgrade’s and Westminster. Hotel and area were quiet. Staff were helpful and room was clean. Property is well maintained. The rooms are not spacious, we had a triple room and it was fine for us (2 adults, 1 child)

Leisure Family

4/10

Poor

16 Jun 2025

Amit

Got a room in the basement. It was a tiny room.

Great location, very close to Victoria Station.

People were nice and helpful.

Business Family

10/10

Exceptional

13 Jun 2025

Noel

Excellent location near Victoria Station...great for families!...we took a tour on our cruise arrival to Southampton which return us to the Victoria station, 3 minute walk, saving in rides!

10/10

Exceptional

07 Jun 2025

Wade

Compact is an understatement, but if you just need a clean bed and bath near Victoria Station, it's fine. On the ground floor, you'll hear the rumble of the London underground train, but not loud enough to be bothersome. Clean accommodation in good location. 45 minute cab ride from London City Airport.

Leisure Family

8/10

Excellent

31 May 2025

Luisana

Súper nice and amazing hotel

Leisure Family

8/10

Excellent

25 May 2025

Ling

Clean and comfortable

10/10

Exceptional

21 May 2025

Carolyn

The guy at the desk was so nice and helpful. The room was small but comfortable. I loved the stand the stand

10/10

Exceptional

17 May 2025

Nikky

It was a great location for workability and transportation. The rooms were clean and the staff was friendly.

Leisure Friends

8/10

Excellent

08 May 2025

Susan

Very convenent for walking to the major attractions and the bus and train stations

Leisure

8/10

Excellent

28 Apr 2025

Lisa

Comfortable Stay

Very handy little hotel. In a good position near to Victoria Coach & train station so easy access to travel & explore London.

Partner

8/10

Excellent

24 Apr 2025

Adrian

Exactly what we were looking for a one night stop in London. Good experience checking into a decent sized triple room for 3 adults.

Leisure Family

8/10

Excellent

21 Apr 2025

Stephane

Confortable mais petit

Chambre petite mais propre. Pas de réfrigérateur ni de glace de disponible à l'hôtel.

Partner

8/10

Excellent

19 Apr 2025

david

Great value hotel

Great hotel with friendly staff very clean and tidy with comfortable beds. Bathroom was clean with great shower .will definitely stay again whrn in london

10/10

Exceptional

16 Apr 2025

Michael F

Front desk staff all very helpful and courteous. Cleaning staff very efficient. Just steps away from a great tavern that serves good food
Breakfast was more than enough to eat. Would book again. Thank you to morning staff for helping with our luggage and assisting with calls. You are very much appreciated.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Verified traveler

Good value

Arrived into Victoria Coach Station and walked around the corner to check in. I checked in then straight out again into the West End via Victoria underground which is within eyesight of the Comfort Inn!Came back and straight to sleep. The cleaners were a little noisy in the morning and you can hear the rumblings every now and then from the underground (basement room) but these are all minor things tbh. Clean modern room l, pleasant staff, good value and a great base for the night.

Self

8/10

Excellent

08 Apr 2025

Sandie

Ideally situated for both Victoria coach Station and main line train station. Room though small had a comfy bed and all amenities. The bathroom was clean and modern with a super shower. Couldn't get the TV or the air con to work some instructions would've been helpful

Leisure Partner

2/10

Poor

05 Apr 2025

Nicholas

Nocbh

4/10

Poor

29 Mar 2025

John

Avoid!

The room was tiny, barely fit a double bed in it. In between the rumblings of the trains into Victoria, we had the noise from upstairs of people jumping up and down on the floor. I guess the question is what do you expect for a room only rate of £130? Never again. Do not believe the description on hotels.com for sure!!

Partner

6/10

Pleasant

26 Mar 2025

Barbara

We found the hotel very conveniently situated and very close to transport

Leisure Family

8/10

Excellent

23 Mar 2025

Paul

Conveniently located, staff were all polite and did best they could with things. Rooms a tad on the small side, but ok for short stays (was there for a few before heading to Brighton)

Leisure Partner