Name: Best Western Victoria Palace
Address: 60-64 Warwick Way, 60-64, London, GB

10/10

Exceptional

26 Jul 2026

Chloe

Quick whistle stop visit for US embassy visit. Cjean, easy to find and great staff.

10/10

Exceptional

25 Jul 2026

tanya

Excellent staff who were very helpful and friendly. The location was very central and I would recommend the hotel to anyone. The hotel was modern and clean and a great value considering the prime location. It was a 10 minute walk to Buckingham palace and the tube. If you like to walk, at most you are half an hour from most major sites.

10/10

Exceptional

25 Jul 2026

chantal

The breakfast was amazing. The best I have seen So much selection of fresh food
Very polite service

8/10

Excellent

23 Jul 2026

Rachel

Staff very helpful and room was just fine.

8/10

Excellent

22 Jul 2026

Theresa

We chose this hotel for its proximity to Victoria Station. It’s a city hotel, so expect to pay inflated prices, but the location was very good.

Breakfast buffet was plentiful. Front desk staff were very friendly. We got a room in the basement near the breakfast room, and I was initially anxious that it would be noisy, but it wasn’t. The room was very comfortable and the a/c was very welcome!

Expect higher prices (hello London), but a solid hotel.

8/10

Excellent

22 Jul 2026

Carole

Comfy, clean room. Staff really helpful.

8/10

Excellent

21 Jul 2026

B

Staff was super friendly. The breakfast was okay but the eggs were rubbery, bacon and sausage was dried out. Yogurt was on the warm side. Our room was nice but didn't expect to have to climb a flight of stairs that was very narrow. The staff took care of us by bringing our luggage up and back down from the room. It was located in an area where we could walk to some attractions.

Partner

8/10

Excellent

19 Jul 2026

Lucie

The bedroom was really clean but the bathroom needed a bit of an extra clean, but the staff was amazing so helpful

Family

10/10

Exceptional

19 Jul 2026

Allison

We had a lovely stay! We got upgraded to an apartment and had the best time. The staff were very helpful and the location was perfect.

Partner

10/10

Exceptional

16 Jul 2026

James

Booked this place last minute from a friends recommendation. For the price and the area, it was fantastic. Other hotel’s have slightly nicer facilities but typically shoe box (really small) rooms. This had space just lacked the full hotel experience (foyer, bar, room service) but to be fair. The room was clean, somewhat spacious and had no issues. Would recommend.

Cheers

Friends

8/10

Excellent

10 Jul 2026

Bipin Padmakar

Great central location. Helpful & friendly staff. Decent paid breakfast. Cleanliness needs improvement.

Partner

10/10

Exceptional

09 Jul 2026

Katherine

Perfect location for joining tours and dining options. Staff was very accommodating! We were there during May-June heat wave and the air conditioning was great!!! Breakfast was good and worth the money and convenience!! Everything was clean and in order. Eighty here again!

Partner

10/10

Exceptional

08 Jul 2026

Lorena

Excelente atención del personal, y excelente ubicación del hotel muy cerca de Buckingham y para traslados a otras zonas. La habitación muy limpia y moderna, excelente el confort de la cama.

6/10

Pleasant

06 Jul 2026

Johnson

We were not impressed with the unoperational only elevator throughout our 5 nights stay. We had to climb stairs to our second floors room. The matter was worse when the breakfast was in basement.

Family

8/10

Excellent

06 Jul 2026

Rosel-Lee

Property was clean and well maintained. Room was clean and had a lot of electrical outlets. Elevator was not working but they had staff to help bring up luggage. Great location close to restaurants and Victoria station.

Friends

10/10

Exceptional

05 Jul 2026

glory

Its very nice, clean rooms. Near the train station and restaurants

Family_with_children

10/10

Exceptional

04 Jul 2026

Diandra

Great place rooms are small but ok hotel is located near the Victoria train station and lots of restaurants

Family

10/10

Exceptional

03 Jul 2026

Gladys matilde

Convenient location ! Friendly staff !

10/10

Exceptional

01 Jul 2026

Tanya

We stayed in a twin room in the annex. We were offered the choice of 2 rooms and took the one on the 4th floor for the views (There are no lifts). The room was clean and well maintained and a reasonable size. Staff were super friendly. Walking distance to Victoria Station and the nearby theaters.

Friends

10/10

Exceptional

30 Jun 2026

Daniel

Quick and friendly check in, didn't do the breakfast, A/C was fabulous during the hot hot hot visit, and the room and shower were fantastic! We'd stay there again!

Family

6/10

Pleasant

28 Jun 2026

Todd

Room was absolutely tiny with literally nowhere to lay out luggage but on the bed. No fridge in room. The elevator was out the entire time we were there and we were on the top floor of the hotel during a huge heat wave so it was a challenge to climb all the stairs. But the AC was very strong so we were cool the entire time. The hotel staff is very pleasant.

Partner

10/10

Exceptional

26 Jun 2026

Christina

I stayed here for 4 nights with my adult daughter in a twin room. It reminded me of a dorm room because of its size, but it actually had plenty of space for the two of us. The shower was a bit small even for us (I'm five feet tall), but it was clean and stocked with toiletries. Our room was ready when we checked in, which was fantastic because we could change, rest, and freshen up right away. It was a bit strange to us that our building was across the street from the primary reception desk, but we were told that they own several of the buildings on that block and that it's one hotel chain.

The building and neighborhood are quiet and safe. The tube station (Victoria) was an 8-minute walk away, and there was a Pimlico bus stop a block away. Eleven pubs within 1000 feet of this hotel! We went to Hatch 77 cafe several times for breakfast - it's only a 5-minute walk. There's also a Sainsbury's (grocery store) and a Pret less than 10 minutes' walk away, so we were able to stock up on water and fresh fruit each day. The area was not touristy at all!

Our room on the top floor (no lift) had a wonderful view of the Eye and Parliament. Climbing those stairs was killer at the end of a long day walking around London, but to be fair, we chose the view over a ground-floor room. Haha! The people at the reception desk were great! Very helpful and very kind. They called a car service for us for our return trip to the airport, and it saved us just over 20 pounds! I would stay here again!

Family

8/10

Excellent

21 Jun 2026

Elina

Although our room was very small, it worked for us for the 8 nights of our stay. We are grateful to the staff who immediately took care of the few requests we made ( wash cloths, ice, and extra towels). Since the room was so small we would have benefitted from having 1-2 hooks to hang towels and a soap dish in the shower. We also let them know the shower clogged after 1-2 minutes in the shower.

Partner

8/10

Excellent

20 Jun 2026

James

,,,,

Partner

8/10

Excellent

17 Jun 2026

Kendall

Stayed in the annex building, not main building. No elevator in the annex building. Had a room with twin beds, room & bathroom were small especially with luggage. Air conditioner started dripping lots of water during our next to last night. The floor & end of one of the beds were soaked. Staff was kind enough to give extra linens & towels & had maintenance come by the next morning.
Close to train/bus stations & attractions within walking distance.

Family

4/10

Poor

17 Jun 2026

Carol-Anne

Location was good, easily walkable to most tourist attractions. Room was in a building down the road and across the street from the reception desk. Very small, window opened to a brick wall, safe didn’t work even after requesting it to be fixed, AC was non-existent, mould on the ceiling in the bathroom, wires were hanging out of wall above the mirror in the bathroom and we couldn’t reach front desk using the phone.

Friends

6/10

Pleasant

17 Jun 2026

jennifer

place to rest you head not really a hotel experance

Self

8/10

Excellent

15 Jun 2026

Allan

Room was clean and the air-conditioning effective

10/10

Exceptional

15 Jun 2026

Michael

Victoria ideal position for getting around London.

Self

10/10

Exceptional

12 Jun 2026

Cristian

We got there early in the morning before check in time and the staff were very helpful and tried to find a room where we could rest before starting the day. We really appreciated that.

Partner

10/10

Exceptional

12 Jun 2026

Adam

Great location and great staff!

10/10

Exceptional

10 Jun 2026

Joanne

Great location, welcoming staff. Clean spacious room.

8/10

Excellent

08 Jun 2026

Stacy

Great location, it’s in the heart of Victoria with easy access to the Victoria station.

Friends

10/10

Exceptional

08 Jun 2026

Paul

Great location and excellent helpful staff

8/10

Excellent

06 Jun 2026

Robert

Everything was great, but expect either a high climb or descent of several flights of narrow stairs.

Family

8/10

Excellent

05 Jun 2026

Andrew

Staff were lovely and so very helpful, it’s worth noting that we had a good stay, the property we stayed in had carpet stains but wasn’t dirty a bit dated however and there wasn’t any complimentary water in the fridge and the tea selection was very limited.

Business Partner

6/10

Pleasant

04 Jun 2026

KATHLEEN

We found the room very small and we were in the annex with no lift.
The hotel was a good location for getting around.
We found the breakfast was only just ok but expensive.

Friends

10/10

Exceptional

03 Jun 2026

Karolina

Perfect location, clean room, helpful staff and tasty breakfast. Everything was OK.

Family_with_children

10/10

Exceptional

02 Jun 2026

Kathy

We (3 adults) were very comfortable in the family room. Despite little storage/table space, the room worked for us for 5 nights. The staff were extremely helpful, friendly, and accommodating, responding to a last minute request for an elevator accessible room that was needed. The location near Victoria Station and many good restaurants is great. Would definitely stay here again.

Family

8/10

Excellent

01 Jun 2026

Charlotte

Nice stay, beds comfy, room was pretty clean, ideal location, close to the Apollo Victoria theatre, Victoria station and about a 20-30 min walk to the Big Ben, London eye & Buckingham palace. Would stay here again :)

Friends_and_family Family

10/10

Exceptional

29 May 2026

Isaac

Very impressed with our stay here, the multiple bed room was just what we needed for our fast growing 12 & 10 year olds enabling us all to get some sleep! Room was not immaculate, but was still very clean, functional air con in this heat was great and shower had good pressure. Hotel generally very clean throughout. Breakfast range was impressive, not many tables but we had sufficient room. Food good, not excellent. All staff seemed incredibly friendly.

Friends_and_family Family

8/10

Excellent

28 May 2026

Claire

.

Partner

6/10

Pleasant

28 May 2026

Gemma

Staff were helpful although needs to have varieties on breakfast menu. Breakfast menu are all the same everyday!

Partner

8/10

Excellent

28 May 2026

Steven

Hotel room was clean, but is in an old building, so room was very small, corridors are narrow, and floors could be off level a bit. But room was comfortable. The appeal of this hotel is location, and it is awesome. Short walk to major attractions such as Buckingham palace, and transit at Victoria Station. Would stay here again.

Partner

6/10

Pleasant

26 May 2026

Adriana

The place is very old, the room very small and no elevator. The shower had hair and we had to ask the staff to clean it.
The lobby has a very strong smell of food and spices that makes it uncomfortable.
It is well located, close to Victoria Station.

Partner

10/10

Exceptional

24 May 2026

Mary Ann

Great, safe location

Family

10/10

Exceptional

23 May 2026

Caron

We stayed in the annexe for 2 nights. The staff were quick at check in and carried our luggage to our rooms. The room was clean, quiet and very comfortable. Great for access to Victoria station, Chelsea and nice eateries in Belgravia. Would recommend this hotel.

Family

10/10

Exceptional

22 May 2026

Carrie

Clean rooms

Partner

10/10

Exceptional

16 May 2026

Marcel

Excellent place to stay is located just a short walk from the underground. Everything felt simply, safe, and convenient. As a solo traveler, I couldn't ask for anything better.

Self

10/10

Exceptional

14 May 2026

Michel

Tout étais parfait pour notre séjour

Family

8/10

Excellent

14 May 2026

Adriana

We had a good time at the hotel. We basically used it just to sleep. The room was comfortable. We had a family room. The bathroom and room were clean. It would be nice if the room had hanging hooks in the bathroom and room. They offered daily cleaning which is what we wanted. The staff were friendly and courteous. We asked for extra rack for the luggage and towels and they provided without problem. Noose level was good even thought we were next to the kitchen. Temperature was good and we were able to adjust it to our liking. Very close to Victoria Station. It was easy to get anywhere. Grocery and convenience stores were located close to the hotel too. Overall very happy. We would stay again!

Friends_and_family Family

10/10

Exceptional

12 May 2026

Maureen

The room was serviced every day of the four we were there. Staff was very kind and cheerful. Lots of restaurants nearby and about a 10 minute walk to the underground.
I tried the breakfast on checkout day and found it to be very nice. Many selections to choose from and they just charge the room. Would definitely recommend.

Family

10/10

Exceptional

10 May 2026

Melissa

Loved the location. Staff was extremely helpful and kind. Room was exactly as expected, cute, clean and ideal.

Friends

2/10

Poor

09 May 2026

Nicole

Do NOT stay in this hotel. There were nothing but issues from the time I checked in to the time I left.

Almost everything in the room was either broken or malfunctioned at some point during our stay.

The shower drain was clogged, the shower head fixture was broken and only sprayed water at the wall, the phone was disconnected so you could not contact the front desk for help, the air conditioning unit was either leaking water all over the bed or making horrible clanking sounds when powered on.

The staff treated us like we were a massive inconvenience when we came to front desk to ask about anything from repairing the various issues to help getting a cab.

This one of the worst hotels I have ever stayed in.

For the amount of money they are charging per night I promise you can find something better that offers the bare minimum like a shower that drains or at the very least a hotel team that makes an effort to fix it.

Family

10/10

Exceptional

09 May 2026

Mary Jane

Clean room, comfortable bed, nice staff, great breakfast, convenient location, not far from Buckingham Palace and Victoria, coach station, and Victoria underground station.

Family

8/10

Excellent

08 May 2026

Tram

It was clean place to stay in London. Staff was very helpful.

Partner

10/10

Exceptional

07 May 2026

Leyla

Great location lovely clean room and the staff couldn’t have been more helpful. Very impressed all round -breakfast excellent -will come again, thank you 🌟

Partner

10/10

Exceptional

07 May 2026

Andrea

The staff were really friendly and helpful. At first we stayed at the annex on third floor. It had a shower head that wasn’t working correctly and the toilet had a broken lid. Not the seat. But otherwise the room was nice enough. We knew from reading reviews what to expect so we accepted the small room and lack of real amenities. Then we were moved down to second floor and the room was a bit nicer. I appreciated not having to walk up the extra flight of stairs. We stayed for 6 nights. The location was fantastic. Close to restaurants, the train station, Buckingham etc. We used Uber a few times and they had no problem picking us up at this location. If you do your research, accept that many hotels in the area are in old buildings. That is what London is about. Most don’t have elevators. Some don’t even have AC. This one did. They can’t control the size of their hotel and room for amenities. If you want large rooms, amenities etc. Then you will be paying two or three times as much. This hotel is nice, great location and wonderful staff.

Partner

10/10

Exceptional

06 May 2026

Agnes

Was a great place to stay- condition a bit wanting. Overall smaller than I thought

Family_with_children

10/10

Exceptional

01 May 2026

Vicki

Just very clean and very helpful staff

10/10

Exceptional

30 Apr 2026

brooke

Room clean

Self

10/10

Exceptional

30 Apr 2026

Keith

The staff was very friendly and helpful from check in right through to checkout.

Friends

6/10

Pleasant

26 Apr 2026

Steven

The room was tiny but clean. Great location. Not great value for money.

Self

6/10

Pleasant

21 Apr 2026

christine

Limited amenities

Family_with_children

10/10

Exceptional

20 Apr 2026

Ceri

I asked for a quiet room and they found me a lovely peaceful room so that I got a good nights sleep after a very long day. Very much appreciated, thank you! Breakfast was very good (I did look around at the takeout options but the in-house breakfast was better value). Location was really convenient and as lone female traveller, I felt comfortable walking around during the early evening and morning.

Self

10/10

Exceptional

18 Apr 2026

Kevin

Clean room, friendly staff

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Mark

Just smart clean and well presented

Self

6/10

Pleasant

13 Apr 2026

Brent

Did not use the dining facilities

Family_with_children

8/10

Excellent

13 Apr 2026

Melissa Elaine

Comfortable and clean room, perfect for our family of 3. Nice breakfast, friendly staff. Great location for Victoria Station and easily walkable to restaurants and other attractions.

The only thing I didn’t expect was our room being in an annexe across the street, which made it less appealing to use the lounge to relax in, so we stayed in our room when we wanted a rest.

Family_with_children

6/10

Pleasant

11 Apr 2026

Elena

We had a triple room in the annex building. Room had a decent size and in good condition, but a bit hot and air conditioning system made too much noise to leave on for long. Bed was a bit hard. Otherwise staff was really helpful and nice, and location is great, close to many restaurants, buses and shops, Victoria station is just 10 minutes walk away.

Family_with_children

10/10

Exceptional

04 Apr 2026

Jennifer

Our room was in the bottom of the annex. Immaculately clean, great condition facilities. Very quiet at night and in a great location. Just a few mins walk to Victoria station. Will definitely stay here again. Staff very welcoming and friendly.

Friends

8/10

Excellent

31 Mar 2026

Jaden Ryan

The hotel was nice, we stayed in the Annex. It was clean and the staff were all nice and helpful. However, the breakfast was not very good.

Family

10/10

Exceptional

23 Mar 2026

Robin

Super convenient location, very clean and modern

8/10

Excellent

08 Mar 2026

C P

Stayed in the main hotel not the annex. Location was excellent. Plenty of shops, supermarkets and restaurants nearby

Self

6/10

Pleasant

08 Mar 2026

Liliya

The hotel us goid, staff is really good. But make sure to get room on the ground floor or up, never agree to basement room. Horrible, noisy area. I suffered because of noise and staff gas no understanding about people sleeping, were very loud, slamming the door every 5 min, i couldnt sleep since 4 AM. So, yeah, hotel is great but room has to be away from basement.

Family

10/10

Exceptional

07 Mar 2026

Kris

I really enjoyed my stay here. The check-in process was quick and easy, which made everything very straightforward on arrival. The hotel is in a great location, making it very convenient for getting around. Breakfast was beautiful with plenty to choose from and everything was nicely prepared. I would definitely stay here again.

Family_with_children

10/10

Exceptional

03 Mar 2026

Sophie

Clean room, modern and safe

10/10

Exceptional

25 Feb 2026

Dave

Clean and tidy room modern style, would recommend

Self

10/10

Exceptional

22 Feb 2026

Lauren

Wonderfully friendly staff, great room, clean, tidy and really good value for money. Recommended

Self

8/10

Excellent

22 Feb 2026

Carl

Room was clean, simple but all you need for one night.

Self

10/10

Exceptional

13 Feb 2026

Beverley

Clean room and comfy bed.

Family

6/10

Pleasant

11 Feb 2026

Ewan

Radiator wouldn’t turn down and due to being in the annex had to walk to reception to ask for it to be turned down as phone didn’t work in room. On arrival laundry was all over floor in entrance to annexe

Partner

10/10

Exceptional

09 Jan 2026

Cherica

Close to Buckingham Palace. Very roomy and clean. Exactly what we needed.

Leisure Family

10/10

Exceptional

07 Jan 2026

Heather

Easily walkable from Victoria station. Front desk staff was so friendly and helpful, allowing us to leave our bags in our room, even though it wasn't ready yet. Person who guided us to the room was also very kind. Room was clean, shower had good pressure, beds were comfortable. Would stay again!

Leisure Friends

10/10

Exceptional

22 Dec 2025

Daniel

Great stay

8/10

Excellent

19 Dec 2025

Angela

Room was very clean only downside was npo fridge. Had to use the window ledge to keep our milk fresh. The staff were wonderful

Leisure Family

6/10

Pleasant

09 Dec 2025

Harvey

Staff friendly, annex room was clean. Woken up at 8am on a Saturday morning to drilling and banging where builders were working on the flat/room above. Mentioned this to reception at check-out but they seemed hesitant to offer any form of reimbursement or help. Maybe we just got unlucky but this really ruined our stay.

Leisure Partner

8/10

Excellent

06 Dec 2025

Jui-Pin

Room is a little tiny everything else is good

Leisure Family

6/10

Pleasant

02 Dec 2025

Josh

Average

Business Self

8/10

Excellent

27 Nov 2025

Louise

Clean safe basic room comfy bed

10/10

Exceptional

24 Nov 2025

Shanna

I was close to the Victoria station. The man at the front desk was very helpful and helped me figure out the trains I needed to catch. I was in a rush and I wouldn’t have been successful if it wasn’t for him! Rooms are very clean and modern.

8/10

Excellent

23 Nov 2025

Kathy

The room was very nice. The front desk was very helpful with all of our needs. Everyone was great durning our stay.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Sergey

Typical old London flats converted to hotel. Very small room. Window was a joke. Low sound proof between tge rooms.

Business Self

6/10

Pleasant

19 Nov 2025

Ali

I did not know there is 2 building

8/10

Excellent

18 Nov 2025

HYLARIE CLAIRE

The staff were friendly and a great help for my enquiry. The hotel annex was not far from the main hotel and the room was clean and the shower good. The staff allowed us to keep the bags with them which was fantastic.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Emilie

Clean room, friendly staff, great location

Leisure Family

6/10

Pleasant

18 Nov 2025

Caroline

Generally good for the price.
Just didn't feel 100% comfortable in the annex with no staff on site