Name: OYO Bakers Hotel, London Victoria
Address: Warwick Way, 126, London, SW1V 4JA, GB

4/10

Poor

28 Jun 2026

abhaya

good points
location near underground
free breakfast was good
staff gave cooler room with fan

bad points
no AC in v hot weather
small steps to go downstairs room
no lift
carpets dirty
small cups (no mugs)
tiny bathroom

Partner

2/10

Poor

10 Jun 2026

Kathy

We had a awful visit, on arrival dirty room very unkept, hairs,toenails and lots of dust. Requested a refund to find somewhere else to stay, took and showed pictures to reception, nothing happened.Promised to speak to manager and get back to us regarding a refund and still nothing. Would not recommend this hotel.

Family

8/10

Excellent

21 May 2026

David

Very helpful staff

Partner

8/10

Excellent

07 May 2026

Verified traveler

Staff was one person who greeted us and gave us our key card, simple.
Property is in a quiet area, but only a 2 minute walk to cafes, bars and shops. The room was small, two single beds and a small bathroom inc toilet, sink & shower, but adequate for our needs. There was tea & coffee facilities, though cups were a little small. Be warned, if you are on the top floor, as we were, the stairs are quite a climb.
Saying that, it was a comfortable stay.

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Barry

Good clean room; great location.

6/10

Pleasant

21 Jan 2026

Vanna

We had a room by the front door, so we could hear every time somebody came into the building and when someone rang the doorbell. We could also hear sounds from the road. Thankfully we were too exhausted to be bothered by such noises, but those sensitive to sound would really have suffered.

The room initially had a damp smell when we first came into the room.

The included breakfast was a pleasant surprise - we didn't realise breakfast would be included. As per the other reviews it's nothing to write home about - prepackaged muffins, croissants and pain au chocolates, bananas, sweet peelers, apples, sliced meats and cheese, some cereal.

Shower was nice and strong.

Bed was a little hard but we were only there for a night so not really an issue.

Really good location for Victoria bus/rail.

The room was also not very big (it was for 3 people), but for the location and price point I suppose this is understandable.

Leisure Partner

8/10

Excellent

27 Dec 2025

Carissa

Breakfast was good. Staff were fantastic.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

OLEH

Good

Leisure Family

6/10

Pleasant

08 Dec 2025

Peter

The staff seemed to think I'd booked a room with no bathroom, which I hadn't.

4/10

Poor

06 Dec 2025

Jessie

At 5 am twice running very noisy neighbours coming in and out of room banging doors etc next door. No thiught of those trying to sleep, chatting etc.

Business Self

8/10

Excellent

25 Nov 2025

Angela

It was nice and quiet. Good location. Flat pillows is my only complaint.

8/10

Excellent

18 Nov 2025

James

It certainly is a hotel. I mean - it was under £50 for a room for the night in Central London. You aren't going to get the Ritz! But it was a pretty clean room to spend a night, on a fairly quiet street near Victoria Station. Had a breakfast included which was enough to start a day. Can't argue with that!

Leisure Self

2/10

Poor

18 Nov 2025

Paul

Room was DANGEROUS. Hotel refused to fix issue and refused refund

10/10

Exceptional

24 Oct 2025

Mohammad

Nice english breakfast

10/10

Exceptional

07 Oct 2025

Michell

Will return!

super friendly staff day and night shift! room is very clean and they make up room daily !!! Breakfast is decent!

Business

8/10

Excellent

04 Oct 2025

Brian

Could not really fault stay. Great location didn’t have breakfast as early morning departure. Hotel needs a bit of TLC. Fresh paint wouldn’t go a miss

Partner

10/10

Exceptional

24 Sep 2025

Jill

Lovely night in London

Hotel is very easy to find, staff have been very friendly and helpful.

Partner

10/10

Exceptional

03 Sep 2025

james

Great location and clean and friendly

Had a great time. Second time staying there. Comfortable and clean room. Basic breakfast was a nice touch. Locatiyis great if u wanna be near victoria coach or train for links. Definitely will be staying again.

Friends_and_family Friends

6/10

Pleasant

29 Jul 2025

Verified traveler

My stay was nice, all the basic amenities needed in a hotel. The location was perfect jn central London with lots of transportation options very close by. The downside was that I booked a private room with a private bathroom but it was not advertised that the bathroom was separate from my room. I had to go down 10 or so steps to get to my private bathroom instead of it being attached to the room like I thought. The service each day was wonderful though as the bed was made and I received fresh towels each day.

Self

4/10

Poor

04 Jul 2025

Scarlett

.

6/10

Pleasant

14 Jun 2025

Marilyn

OYÓ Bakers is very close to both the Victoria Coach station and London Victoria Train station. The staff is very helpful. The room is cramped, but relatively clean.

Leisure

4/10

Poor

31 May 2025

Verified traveler

Never again

The room was so small you could barely walk around the bed. The bed side lamp was falling off the wall. The people working there were clueless about anything you asked them. Couldn't tell you about anything in the surrounding area or directions. Plus very unfriendly. The breakfast was terrible. Pre-packaged everything or cold cereal and the same everyday. Cheap and hard mattress. I'll never book at Oyo again! It wasn't a cheap price either.

Partner

6/10

Pleasant

30 May 2025

Marian

No elevator, the building is definitely old. It is more like a hostel than anything else.

4/10

Poor

25 May 2025

Verified traveler

Moved to another hotel

Unfortunately, we did not end up staying at this hotel.

When we tried to check in, the receptionist told us it was not possible to check us in as someone had already checked in with our name, and he had sent them to our room. We ended up being moved to an entirely different hotel (Colliers Hotel), and the room/hotel/amenities were just not what we expected. Travelling with a baby and my elderly mother, I felt like I could not refuse, and arguing would have potentially left us homeless for the night. Thankfully it was just a one night stay.

That evening someone tried to gain entry into our room, and I kept receiving messages from the hotel that said we had not checked in?? It was all a bit strange.

We returned to the hotel in the morning for breakfast, which was a usual/typical continental breakfast. No problems here.

I appreciate their attempt to re-house us for the night, but I felt very vulnerable travelling with a baby and didn’t feel I got what I paid for. I’d hoped to hear back from the hotel with a resolution before writing this review but I have heard nothing.

Friends_and_family Family

10/10

Exceptional

16 May 2025

james

Lovely clean room was just what we wanted. More than met our expectations after ready some review. Very close to victoria. Will be staying again

Leisure Friends

10/10

Exceptional

27 Apr 2025

Gemma

Perfect for what we wanted

Leisure Partner

2/10

Poor

26 Apr 2025

Reece

Excellent location but sadly, my experience was horrible. Staircases are quite already steep and staff were very inconsiderate leaving vacuum cleaner in walking path down staircases which was very unsafe. My “private” bathroom was also quite nasty- others were using it and it was leaving from the day I got there to the day I left. Water heater also was non-existent. It’s a lovely property but needs better management.

Leisure Self

8/10

Excellent

14 Mar 2025

Alison

Nice, centrally located hotel

Hotel was very good for a lone female traveller business trip. Room was very clean and tidy. As with a lot of similar hotels in London, it needed some TLC on small details (paintwork) - so I'd give it a 4 out of 5 overall. But it wouldn't put me off going again. Very reasonably priced with continental breakfast in centre of London, so will book again. Q-Park Pimlico Parking nearby too which was handy. Staff were helpful and friendly. Thanks! :)

Business

6/10

Pleasant

02 Feb 2025

Verified traveler

Great location and good value for price but rooms not well maintained and breakfast was very basic

Partner

8/10

Excellent

02 Dec 2024

Jason

Ok

Was for o e night was adequate but not for longer

Partner

8/10

Excellent

16 Nov 2024

Rachel

Stayed at this hotel a few times now, convenient for Victoria stations, and a lovely little area of shops close by. Walkable to lots of attractions. Staff friendly and helpful. Beds are comfy and breakfast is a bonus these days. Will definitely stay again.

Partner

10/10

Exceptional

04 Oct 2024

Tony

The room is clean and tv is not working due to no signal.

Self

8/10

Excellent

27 Sep 2024

Jessica

Friendly welcome, swift registration process. We had a basement family room allocated.
Plenty of hot water in the shower. Clean cotton bedding on a reasonably comfortable bed.
Our room began to flood due to heavy rain so the carpet was quite wet and the small electric heater didn't work so we were a bit cold.
I didn't try and sort it out as I was tired and they were full so a different room wouldn't have been an option. I would stay again as it was a very short walk from the nearest bus stop and for an overnight stay, very reasonably priced

Leisure Family

8/10

Excellent

15 Sep 2024

Jasmine

Overall good but skip breakfast and no lift!

The room itself was clean and a comfortable bed with no real view. This property is NOT suitable for anyone with any physical disabilities as there is no lift and only very narrow staircases (you would also struggle with more than just hand luggage.) The breakfast offering was laughably bad, dont bother, continental with little choice. However the room was spotlessly clean and comfortable with a nice amount of teas and coffees. Victoria station is about a 10 minute walk. I would recommend for a 1/2 night stay but you'll probably need to get breakfast elsewhere and if you arent physically fit you might struggle with 6 flights of stairs if you are on top floor

Self

2/10

Poor

07 Sep 2024

Nicola

When I found out there was no ensuite bathroom, I immediately left. That, in addition to no lift, and no air con. I have reached out to the property several times to see if I can at least get a partial refund since I didn’t even stay one night, but they have refused to respond to me.

Business

10/10

Exceptional

06 Sep 2024

Julia

Excellent facilities. Spacious, modern & clean room and bathroom. High safety / smoke alarm/door.

Breakfast was very varied, excellent produce and included in the reservation.

Staff super helpful kind and considerate.

Highly recommend this hotel!

Leisure Partner

6/10

Pleasant

05 Aug 2024

Ursula

Not memorable

We stayed for three nights on the top floor, at the start of August . The first day was warm, and that made our room very uncomfortable and hot.
Stairs are very narrow (two feet) and steep. Bathroom needs good scrubbing around the base of shower pan,
Beds are not comfortable.
Towels and linens are clean
Breakfast is very basic, only two choices of pork cold cuts,
sweet yogurt, some cereal
Stuff was VERY friendly, accommodating, and helpful

Partner

6/10

Pleasant

18 Jul 2024

Benoît

Easy check in and check out. Breakfast was fair for a continental. No towel change for a 3 night stay was a bit average. Could hear people in other rooms.

All in all, good value for the price.

Leisure Partner

6/10

Pleasant

16 Jul 2024

Jarmie Claire

It was good for few hours stay. Convenient because it is 9mins away from Victoria station.

Leisure Partner

8/10

Excellent

02 Jun 2024

Sally

Decent budget hotel

Room was fine, just noisy with being at the front of the building next to the street. Pigeons also made a lot of noise on the rooftop early in the morning. Staff member on the front desk seemed like they'd much rather be anywhere apart from there, but check-in was smooth. Breakfast was basic but it was included in the room rate so I can't fault it. Overall I'd stay again.

Friends_and_family Family

2/10

Poor

27 May 2024

Lucas

The start of my stay here was good. The room was small but cozy the area is good and the room was comfortable. I had room 8 which has a bathroom included however is it detached from the room and located down the staircase. The bathroom is very nice and has a sign that says “Room 8 Only” however I noticed that someone else was using the restroom. At least twice. Possibly more. The bathroom was steamy from someone taking a shower. I reported it to staff immediately following finding out someone just showered and asked the bathroom be cleaned they never cleaned it. I’ll let you know if I end up coming down with athletes food or ringworm or something.

Leisure Self

2/10

Poor

08 May 2024

Ivan

No empathy for customers

This was to be my first stay here and I booked a non-refundable room (so I am aware of that when I comment here) and rang the hotel & Hotels.com in advance of the booking to see if I could change it due to the train strikes. There was no chance of them changing the booking to a later date, they just didn't even entertain the idea. Just said I would love my money if I didn't turn up. The hotel rang me on the evening of check-in to see what time I was arriving - I explained again why I was not turning up and they really didn't care, even when I said I would not be using them again in the future.

4/10

Poor

30 Apr 2024

andrew

Room was very small for a twin room

Leisure Family

6/10

Pleasant

09 Apr 2024

Emma

Nice room as a base service needs improving

Milk for drinks missing from room
Milk for breakfast smelt off
I was part of a group of runners for the London landmarks half had to wait a lot for reception greeting
Door handle for my room came off in my hand which was reported not an issue but not really a response either

No attention during breakfast to see if we had all we needed

Nice decor and solo room upgraded to double
Great base

Friends_and_family Friends

10/10

Exceptional

23 Nov 2023

Teresa

Easy to find, quick to book in. Room excellent with nice en-suite.
Plenty of choice for breakfast and cold juices

Leisure Family

10/10

Exceptional

03 Nov 2023

Ibrahem

Excellent value, Pragmatism extreme

Room was just as advertised, nice and clean and tidy. Booked 3 nights for a business trip, and the room met all my needs, a place to stay at night, a clean toilet and shower, and a lovely breakfast in the morning. All for a very friendly price. Staff were friendly and took my requests and questions into consideration as well. Couldn’t recommend more for someone who values utility over unnecessary luxury.

Business Self

6/10

Pleasant

28 Sep 2023

Mayeth

need bottle of water to drink upon arrival in the place...

6/10

Pleasant

22 Jul 2023

Anne

Asked for a lower floor room and was put in 3rd floor room with no lift. Very basic hotel but overall clean

Leisure Family

8/10

Excellent

17 Jul 2023

Shannine

Lovely little place

The staff we spoke to whilst there were all friendly and helpful. Our room was clean when we arrived, some stains found on the base of the beds, what looked like burn marks on some parts of the carpets. But overall a lovely little place to stay, close to Victoria coach station and also the underground.

Friends_and_family Family

4/10

Poor

24 May 2023

mary

The room was way too small! Bed very uncomfortable w a bar across mattress halfway down

Partner

2/10

Poor

26 Dec 2022

Fiona

When we got there, they showed us to our room then five minutes later they knocked and made us change rooms. They booked us in a room at the very top of the property, at least five flights of stairs. The heating wasn’t working when we got back at about 11 pm and there was no one at the front desk to talk to. The room was super tiny and felt like I was a prisoner at the top of a tower. Really terrible experience and I will pay more for anything nicer next time.

Leisure Partner

4/10

Poor

21 Nov 2022

Laura

Good location, room was clean and a decent size. Check in quick and easy. There was heavy rainfall and the ceiling was leaking in both bedroom and en suite, also one light was hanging off the wall.

Business

10/10

Exceptional

24 Oct 2022

Verified traveler

Good central location. I had booked the OYO Bakers hotel for a friends 40th. The gentleman on reception was excellent. I had bought banners to put up in the room, which he was happy to do. He decorated the room further with balloons for us. Rooms were clean and tidy. Water pressure was fine.

Friends_and_family Friends

8/10

Excellent

08 Jul 2022

John-Paul

Nice staff, great location, needs revamped

Hotel is great 5/10min walk from Victoria Station. Staff friendly on desk however never seen anyone else, either at breakfast or cleaning the rooms. 3 night stay and had 1 large towel and 1 small towel that wasn't changed. Stayed on top floor and no aircon but room had a large fan that had to remain on all night due to incredibly close conditions. Overall cleanliness of room was poor; stained curtains and wall, holes in ceiling and bathroom needed remedial work done in certain areas. However location was the main reason I chose this and price was competitive to area and time of visit.

Friends_and_family Family

6/10

Pleasant

14 Apr 2022

Verified traveler

Shop around

The stay was ok ,staff were friendly but room was small, hair on the beds and dust on the lights shower was dirty ,never slept much as was a lot of noise all night, never had breakfast as had to leave early, room could do with a refreah of paint

Friends_and_family Family

8/10

Excellent

13 Mar 2022

Rachel

Comfortable

The room was small, but the bed was comfortable. Easy check-in and out. Store bags for you, which I think is good service. Easy to get to local transport links.

4/10

Poor

18 Nov 2021

Damien

Wouldn’t stay again

We were situated in a very small room right by the entrance to the hotel which was very noisy, the bathroom was a bit grubby and it was generally very small, the room and the bathroom.
The worst bit was we ended up with massive bites all over us from the bed, don’t expect to have bed bugs in a hotel bed!

Partner

10/10

Exceptional

26 Oct 2021

Rachel

Great location

1st time have stayed at this hotel. Very comfortable, and a good size, for a london hotel, great location, 10 minute walk from the appollo theatre which is why we chose this hotel. Friendly and helpful staff. Breakfast had a good choice. Will book again if visit london again.

Partner

6/10

Pleasant

24 Oct 2021

William

Just an OK stay

Carpet beside door to outside area was wet, room had a smell of damp and door frame/wall was rotten.

Self

6/10

Pleasant

03 Oct 2021

Stephen

Budget B&B - not really a hotel

Better described as a budget B&B than a hotel. Bed was very comfortable. Pink stain on 1 pillow. Otherwise quite clean. Breakfast was cheap own brand sliced bread and plastic packaged pastries. Expect better quality food from a chain hotel. Staff were fine and the stay went smoothly.

Partner

8/10

Excellent

30 Sep 2021

Brian

Great

Nice little hotel, polite staff, would recommend

Partner

8/10

Excellent

23 Sep 2021

Chris

Quiet neighborhood, not far from Victoria

Great quiet location. The gentleman checked us in and stayed there was fabulous. He helped get our COVID test shipped out & recommended tourist attraction. The room was small as described but I was surprised at how small. We only slept there so tolerated that well. My only issue was it was so hot in the room. He gave us an extra fan but still really to hot for me. I think that’s more mother natures fault than the hotel or staff.

Friends_and_family Friends

10/10

Exceptional

11 Sep 2021

David

Excellent central location

Check in was easy and efficent. Also had quick check out.
Staff were nice . Room was spacious, modern and comfortable, and added bonus of nice bathroom.
Little bit noisy from people coming in .

Partner

2/10

Poor

18 Jul 2021

Eamon

Nightmare at OYO

I made a reservation 12 months in advanced and was arriving late. When i arrived, the hotel clerk checked my reservation and told me OYO had cancelled it without attempting to contact me and resold to somebody else because the payment amount wasn't right. He then called his manager who started to shout at him over the phone for calling him so late (it was around midnight) and told him to deal with it. I was then given the option of paying an additional £80 for 2 box rooms or to go and sleep on the street. I paid the additional money. The breakfast included was nice.

Friends_and_family Family

10/10

Exceptional

28 Sep 2020

Ruby

Please Read

PROS- initially a friend and myself where nervous as the price was amazingly cheap for 2 nights (25th-27th) We where wrong to be nervous. The area is very quiet, we had a front facing room and neither of us could hear traffic or drunken chants. The hotel is situated perfectly. Victoria Station took less than 10minutes to walk to, it took us 30minutes to walk to trafalgar square (it would of taken quicker) but we where admiring the buildings as we walked. If people don't like walking, there's bus stops practically every 50 foot. There are cafes and some basic shops within a couple minutes walk. Extremely clean, we've stayed in 1 star to 5star hotels and this hotel had the cleanest bathroom we've ever seen. The cleanliness levels of the room where apsolutely perfect. Room size was on the small side but that matches the price so no complaints there. We had twin beds, both where very comfy. Breakfast was relaxed, nice range of cereals, juices/drinks and pastries. Customer service was perfection. The main man that basically runs it, I feel terrible for forgetting his name, was an apsolute star. Nothing was too much trouble. He was extremely polite and pleasent. We will definitely be staying again. The only reason I am writing a couple of cons next is for the benefit of other people.
CONS- (not for us)
No lift- there's stairs leading down to the kitchen and to all the floors.
Small bathroom-room bathroom is on the small side. If your Obese you will struggle.
TV loses reception.

Friends_and_family Friends

8/10

Excellent

17 Oct 2019

LondonTraveller

The property was recently renovated and is lovely. We had a double/twin with en-suite (room 4) While small was very accommodating. Beds are comfortable, a fluffier pillow would be nice 😋. Room was quiet and hot water plentiful. We opted to sleep with the window open so a bit noisy early morning but if your doing it right you’re tired enough it doesn’t matter 😃. We did find it odd that the room was not attended to daily. It seemed every other day the duvee was just pulled up and trash emptied.

Located just a few blocks from Victoria Station makes access to everything quick and easy

We did not take advantage of the continental breakfast however did take a peek and the dining room is neat and tidy and the food (cereal, fruit, breads, meats, juice...) looked fresh.

All of the reception staff seemed very nice and attentive

only *issue I had, while checking out early morning, man at counter had headphones on and was watching porn 😒
1 - eww.
2 - I don’t think he realized he had the sound set to headphones and speaker.
3 - eww.
4- I’m glad my young traveling companion detoured to coffee and didn’t see that
Extremely inappropriate and may very well remove this lovely OYO Hotel from my travel list

Leisure Family

8/10

Excellent

25 Sep 2019

L

It’s a traditional British hotel, so be warned, there are a lot of stairs. Our room was very clean and decently maintained. It sometimes took a bit to get hot water running but once it did, the temperature did not fluctuate. The hotel is a 5 minute walk to a major underground station and there are some stores there and a food court which is convenient. The character of the building and neighbourhood is fantastic.

Leisure Friends

8/10

Excellent

21 Sep 2019

Terri

Nice Spot in London

Very friendly and helpful staff and service. Great location.

Partner

10/10

Exceptional

02 Sep 2019

Norm

The location was perfect. The hotel has been newly renovated. Staff were great and the free breakfast suited our needs. We had room 12 which had a double and a single. Although cramped, the location made it all worth while.
Just a bit of constructive criticism and certainly not a complaint - We felt more shelves in the cupboard and maybe in the bathroom would help.
And I repeat - other than that we loved our stay.

Leisure Family

10/10

Exceptional

16 Jul 2019

Verified traveler

The room was lovely and clean toilet bit small but other then that all good easy to find

Leisure Partner

8/10

Excellent

09 Jul 2019

Verified traveler

Pleasant place to stay, room was somewhat small but manageable. The bathroom shower was also small and there is no A/C here nor a fan. We opened the window but only went up halfway, thankfully the weather was pleasant but street was noisy. Breakfast was not really much for options at all, but nice to have something to start. Many stairs to climb as well, but wi-fi was working well.

Leisure Family

10/10

Exceptional

25 May 2019

Verified traveler

Lovely clean, bright. Felt safe here . Would happily come back. Thank you

Leisure Self

2/10

Poor

23 May 2019

Chris

This is one of the noisiest, most uncomfortable hotels I’ve stay at. There was also marks all over the walls and it wasn’t very clean.

Family

6/10

Pleasant

22 Apr 2019

Verified traveler

A good budget option with clean rooms, albeit very small (our two small suitcases took up all the floor space, making it difficult to get around the room or even open the bathroom door etc). There was also no wifi for the 3 days of our stay. The owner claimed that wifi was out in the entire area and not the fault of the hotel, which may have been true (I have no way to know) - however, as a foreign traveler without cell phone data, not having wifi in the hotel was definitely inconvenient.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2019

Verified traveler

I am and will remain a regular here. Its brilliant. Quiet, comfortable, clean and simple - a reasonable room in a great neighborhood that is very convenient to public transport. The new remodel looks great too!

Strongly recommend.

Friends_and_family Family

10/10

Exceptional

05 Apr 2019

Verified traveler

Small but perfect for a quick stop in town. Lovely people too.

Leisure

6/10

Pleasant

27 Mar 2019

Verified traveler

Poor, Location, Facilities and Amenities but good cleanliness

Leisure Family

10/10

Exceptional

23 Mar 2019

Leigh

Clean, modern rooms

Recently refurbished, very clean, modern rooms. Nice good quality bedding and duvets. Great overall value

10/10

Exceptional

04 Mar 2019

Verified traveler

Very close to Victoria station.very clean .Small. you can eat and shop nearby

Leisure Family

4/10

Poor

01 Mar 2019

Verified traveler

Clean rooms, bit small. Poor customer service, was told we couldn’t check in due to renovations, which we was never told about prior to check in. We came up from wales on a 4/5 hour bus journey to be told we can’t check in, and that we had to come back at 4pm, even though we was told we could check in at 2pm. Then asked to put our bags somewhere, was told to leave them in breakfast room which had no locks on, no security with everyone having access to it. I then asked if there was a more secure place to put my bags, I was rudely spoken to saying that no, and that they have never had an issue of theft. However this was not ok, I wanted a safe place for my suitcase and belongings and was told this would not be provided. To top it all off, I was told that I’ve paid £50 for this room so what do I expect? How ridiculous, because I have paid a lower price that means I’m am subjected to poor customer service??? Ridiculous, we was shouted at, rudely spoken too from the start. If we knew there was reconstruction going on we wouldn’t have stayed there, as the builders were there making a noise till 5:30 and back again at half past 8. Not something you want when you’re staying in a hotel. Once we said we was going to leave and go to another hotel to my surprise our room was suddenly ready? Don’t understand why all this hassle happened if our room was clearly ready from the start?
Will not be recommending

Leisure Family

10/10

Exceptional

28 Dec 2018

Jennie

The staff was great and very welcoming. The room was clean, and up to date. Breakfast was simple, but there were plenty of options. And the location was great, within easy walking distance of the Victoria coach and tube stations.

10/10

Exceptional

13 Dec 2018

Michael

Ok nice room bed ok

Good not exspensive accommodation

10/10

Exceptional

14 Sep 2018

Verified traveler

Perfect little home base, close to everything, very clean. Don’t expect a huge palace, but if you’re just looking for a place to sleep and leave your stuff, it’s perfect.

10/10

Exceptional

30 Aug 2018

Yit Han

Great location

Great Hotel and good location

10/10

Exceptional

07 Aug 2018

Verified traveler

Great location in nice neighbourhood

Hotel is very close to Victoria station. Twin ensuite looked like it was recently renovated. I would suggest installing hooks for towels in the bathroom. Overall very happy ☺

8/10

Excellent

04 Aug 2018

IAN

My London Break

Very friendly Management people, they even allowed me to watch The World Cup on a staff TV when my room TV could not get the right Channel !!

6/10

Pleasant

26 Jul 2018

Verified traveler

Brilliant base but too hot

The area was a brilliant base, being so close to Victoria station and with several restaurants and cafes nearby. The room was quite small, but it was clean and tidy. The breakfast was very simple, with a choice between croissants, toast and cereal, and a mix of drinks, but there was plenty there and no limit on what you ate. The worst part was the heat, as our room was at the top of the building and with no air conditioning

Family

8/10

Excellent

15 Jul 2018

Verified traveler

What you're paying for here is the neighborhood and the proximity to Victoria coach and underground station. Its a very good neighborhood.
Yes, it is a walkup and it is a shared bath. If you umderstand that - it's a very good one. Very clean and quiet, with a pleasant and helpful staff. Any other bugaboo is circumstancial at best.

6/10

Pleasant

11 Jun 2018

Debby

Room far too small only just fitted double bed no room to move , no mirror where hairdryer was situated , just too small for purpose should be single room not a double , asked before going if could have twin room no answer

6/10

Pleasant

23 May 2018

Verified traveler

Extremely grumpy and rude reception. Only one shower/toilet for 10 rooms. Room itself tidy and clean.

6/10

Pleasant

15 May 2018

Maggie

Paid twice

Cheap room good nice area close to coach and train area, a bit like a sardine tin but cheap. Would have enjoyed stay more but paid twice for room once by card and due to late arrival charged again.will have to see about a refund.

4/10

Poor

15 Apr 2018

Verified traveler

London

Terrible room service ,toilet was constantly running, main entry under renovation, TV didn’t work satellite problem ? Very dirty all around the hotel maybe because the renovation. breakfast not too bad. Location is excellent because is close to the Victoria Main terminal, and also close to main attractions.

4/10

Poor

28 Mar 2018

Verified traveler

No response from staff during regular working hours

4/10

Poor

26 Nov 2017

Unhappy Hotel Guest

Poor and unfriendly Hotel Experience

We had booked three nights at the hotel and was hoping for the hotel to provide us with an early check-in after a long flight with two young children when we got told that it was not possible and further stated it does not matter even if we booked four or five nights. The family room number 2 at the lower floor was pathetic and rundown. We can hear creaking sounds from people walking on the upper floor and the hot water system was not working properly.
It says the room are serviced daily but it was not. Towels are not changed and rubbish bin was not emptied.
It appears to us that all they want is to have you checked in and expect nothing more. Reception was not 24 hours as there is a note on the office door that receptionist is out for a short time but is otherwise.
The staff was unfriendly and not helpful. Bakers Hotel is no longer a hotel we will stay in forever.

Family

4/10

Poor

13 Nov 2017

Rebekah

Awful. Pay a bit extra for a nicer experience.

Location was good.
Breakfast looked awful so went elsewhere.
The room was so cramped and tiny, could not open the bathroom as the stench was so awful. We had to buy febreeze to try and mask it.
Was generally scruffy and basic. When we turned the TV on, the previous guest had been watching 'adult channels'. There was no central heating and it was absolutely freezing. We were told they would bring us radiators but they did not. I also had to endure the coldest shower of my entire life.

The room wasnt cleaned whilst we were staying there (2 nights) If we were going to spend more time in the room, we would have paid and stayed elsewhere.

Partner

4/10

Poor

11 Nov 2017

Verified traveler

When we got there I noticed that it was not a hotel but a bed and breakfast/hotel. On the website (Hotels.com) it says hotel, there was no hot water, I asked the staff to on site to fix the toilet seat and make sure there was hot water and nothing was done.

Partner

2/10

Poor

11 Nov 2017

Miriana

It was an horrible experience! The heating was not working! The water in the shower was totally cold! We found few hair on the bed and a lot of dust in the room. There is writed \"24h reception\" and it's not true at all! We were looking for someone to help us but the reception was closed! So we had to left this hotel and book another room!
It's unacceptable

4/10

Poor

29 Oct 2017

Verified traveler

Grotty little room which absolute stank of cigarettes, holes in the wall and stains up the walls too.... awful

6/10

Pleasant

23 Sep 2017

Mon

We chose this hotel for it's location and it served it's purpose well. The rooms were not sound proofed as we could hear other guests throughout the day/night. The hotel itself is quite old and outdated, but for a place to sleep and keep our bags during the day it was an overall good experience.

6/10

Pleasant

06 Sep 2017

Isy

Basic Hotel. Ok for 1 night.

If you have a big heavy bag and your room is on the top floor...that's not the best option.
No lift...room small so for one night is fine to stay! If you want that hotel for long holidays, I do not recommend it.